eHealth

Compensation

Full Description

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. We are looking for a highly motivated Product Manager with excellent communication, technical and project management skills to join our Carrier Services team. This highly visible role focuses on the critical operational aspects of managing the vast amounts of data received from insurance carriers. The Product Manager oversees the entire lifecycle of insurance plan-related content and data, including its collection, requirements, loading, and compliance within the platform. This position requires strong collaboration skills to work with both external and internal teams in order to collect and define plan data requirements. It involves coordinating with product, engineering, compliance, legal, and business teams to ensure the efficient loading and integration of carrier data into the systems. We are looking for someone who: Has a background in the health insurance industry, with an in-depth understanding plan and content data management Has experience in account management, relying heavily on email communication and day-to-day interactions for requirement gathering Can effectively work with insurance carriers and internal stakeholders including engineering, product, operations, legal, compliance, and business teams, managing a high volume of daily email communications and addressing technical requirements about insurance plans Possesses excellent written and verbal communicator, has strong organizational skills and can comprehend complex data requirements and relationships, as well as system configurations Has a willingness to participate and lead meetings with carriers, stakeholders and colleagues in offshore time zones Can handle daily operational work while also helping develop, support and implement future automation and data loading strategies Is an excellent written and verbal communicator, who understands complex business and technical requirements and can help prioritize and track operational tasks Will innovate with AI & Automation. Explore opportunities to apply AI-driven product development, LLM-based solutions, and agentic automation within shared services to streamline workflows, improve scalability, and enhance operational efficiency What you will do: Collect and load insurance plan data from carriers. Become the Subject Matter Expert (SME) for carrier-specific insurance data requirements, including organizing and storing various content files. Provide daily support for questions and issues raised by carriers and internal stakeholders related to carrier insurance plans, rates, applications and enrollment logic. Send validation links are sent to carriers for review and approval. Intake of carrier, CMS, and third-party vendor files in various formats (PDF, TXT, CSV). Align key data elements and mapping across provider, RX, carrier plans, and CMS files to ensure consistency. Assist with the development and oversight of compliance filings, collaborating with Compliance and Legal teams to adhere with any CMS or state regulatory requirements that may arise during content development. Develop deep knowledge on the tools and platform solutions used by Content Delivery. Effectively use Email, Confluence, Google Docs, SharePoint, SQL and JIRA while collaborating with offshore development teams. Keep stakeholders informed of day-to-day project statuses, updates, and risks. Who you are: Bachelor’s Degree in healthcare related field, or equivalent practical experience Two or more years experience working in the health industry, Medicare, ACA and Small group is a plus Three or more years collaborating directly with cross functional teams such as product, engineers and business stakeholders on requirements and technical solutions Nice to Have: Experience in AI-driven product development, knowledge of LLM (Large Language Models), and building agentic solutions that leverage automation and intelligent workflow Experience and willingness to work with offshore teams including time shifting to account for different time zones. Experience with technologies like SQL, ORACLE, XML, Web services and API is a preferred, as well as experience with databases and data management Strong attention to detail, time management, and organizational skills, with the ability to manage multiple tasks and meet deadlines. Proficiency in tools such as Atlassian Jira and Confluence, MS Office, and Google Docs. Familiarity with project management tools and methodologies. What we offer: Generous benefits include medical, dental and vision beginning on your first day of employment 401K with matching Tuition reimbursement Employee stock purchase program 12 company paid holidays and flexible time off (PTO for non-exempt) Our Values: At eHealth, our core values guide our work: One Team Customer Centric Innovation Integrity Quality Accountability Relentless Financial Stewardship *Please note the above is a summary of responsibilities; a full job description is available upon request. Application deadline: October 20, 2025. #LI-Remote #LI- DC - The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees’ personal and professional wellness. For more information on our total rewards offerings, please visit our career site. - Base Pay Range -$93,000 - $116,200 - eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment. Through our leading technology, far-reaching partnerships, consumer advocacy and industry expertise, we work tirelessly to be the online standard for finding, comparing and buying individual, family, small business and Medicare health insurance. Our customer care specialists and licensed agents are available to provide personalized assistance 24 hours a day, 7 days a week over the internet, telephone, email, fax or online chat. When private insurance is not an option, we can connect people to public assistance programs to help them find the care they need. Anyone in need of access to health coverage has an ally in eHealth. RECRUITMENT SCAMS Please read an important notice on fraudulent recruitment communications. Take care to avoid fraudulent communications purporting to be on behalf of eHealth. Recent incidents have occurred involving organizations falsely claiming to recruit on behalf of eHealth. These organizations, purporting to either work for or be affiliated with eHealth, notify individuals that their qualifications were found suitable to work as an employee (local or expatriate) for eHealth and solicit the transfer of significant sums of money to pay for work permits, insurance policies, etc. Please note that eHealth does not (nor do any of the organizations that recruit on our behalf) ever ask for money or payments from applicants at any point in the recruitment process. All individuals who are successful in gaining an offer of employment from eHealth, whether directly or indirectly, are always required to go through a formal recruitment process. Please note that these communications are fraudulent. They do not originate from eHealth nor are they associated with eHealth’s recruitment process. Noticeable points of such communications are that the communications come from non-eHealth e-mail addresses (e.g. from a yahoo.com address); the use of English is poor; and that money is requested at some stage. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Do not disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police station and provide them with all information you may have from the senders (email addresses, phone/fax details, etc.).