Dandy

Manage and develop regional customer support teams, optimize staffing and operations, drive performance improvements, and collaborate cross-functionally to enhance customer experience. | 6+ years in customer experience or contact center operations with at least 2 years managing people managers or large teams, strong leadership, operational excellence, data-driven decision making, and excellent communication skills. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Dandy is hiring a strategic and people-focused Manager, Regional CX Support Operations (North America) to join our rapidly growing venture-backed company. Our Customer Experience (CX) team is responsible for delivering exceptional customer experience and support across clinical and non-clinical teams. In this role, you will oversee a team of Clinical Support Leads (CSLs) and frontline agents, ensuring our teams are resourced, supported, and empowered to deliver exceptional experiences. You’ll manage staffing and performance across multiple channels, act as the voice of the region, and collaborate cross-functionally to drive operational excellence and continuous improvement. What You’ll Do Team Leadership & Development Directly manage and coach a team of Customer Support Leads to ensure consistent performance, engagement, and career development Foster a high-performance culture built on accountability, empathy, and continuous improvement Provide clarity, context, and communication to guide your team through change and ensure alignment with company goals Operations & Resource Planning Collaborate with People Operations and CX Leadership to recruit, interview, and onboard new agents, ensuring every new hire aligns with Dandy’s culture and customer-first values. Partner with Workforce Management to optimize schedules, coverage, and staffing efficiency in order to meet service level objectives Oversee all regional support teams, including extended workforce, ensuring consistent performance and alignment with Dandy’s brand and customer experience standards Performance & Metrics Management Own regional performance metrics, partnering with leads and agents to turn insights into action, strengthen team performance, and deliver exceptional outcomes for our customers Use data-driven insights to identify trends, diagnose issues, take ownership of problems, and develop and execute action plans that improve team performance Implement consistent coaching and feedback loops to maintain excellence across all teams Voice of the Region Represent the needs, challenges, and successes of the North America support organization to CX leadership and cross-functional stakeholders Provide input on global CX strategy, tooling, and process changes from a regional perspective Advocate for both agents and customers to ensure decisions support the delivery of best-in-class experiences Cross-Functional Collaboration & Projects Partner with Enablement, Business Systems, Quality, and Product teams to improve workflows and remove friction points for agents and customers Lead or contribute to strategic projects that drive operational scalability, efficiency, and quality improvements Collaborate with vendor partners to align goals, calibrate performance, and ensure seamless integration with internal teams What We’re Looking For Experience: 6+ years in customer experience, operations, or contact center management, including at least 2+ years leading people managers or large teams Leadership: Proven ability to lead, coach, and develop high-performing teams in a fast-paced environment Operational excellence: Strong background in resource planning, workforce management, and service delivery Data-driven: Skilled at using performance metrics and analytics to inform decisions and drive business outcomes Customer-focused: Deep understanding of how support operations impact the overall customer experience Collaborative & adaptable: Effective partner across functions and comfortable navigating change and ambiguity Communication: Strong written and verbal communicator with the ability to align teams and influence outcomes Bonus Points For Background in healthcare, dental, or medical technology organizations Familiarity with workforce management tools and CRM platforms Experience scaling multi-region support operations Req ID: J-836 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead and orchestrate complex, cross-functional technical programs for international product launches, managing scope, timelines, risks, and stakeholder alignment. | 5+ years technical program management experience with strong technical background, exceptional project management skills, and ability to manage large-scale software delivery programs. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Dandy is hiring a Senior Technical Program Manager to join our rapidly scaling technology organization. Technical Program Managers at Dandy orchestrate the definition, delivery and rollout of complex, cross-functional initiatives that drive industry-defining products and experiences for our customers (Dentists). In this role, you'll be the primary orchestrator for impactful, cross-functional initiatives led by our Engineering, Product, and Design (EPD) teams, ensuring alignment and execution of technical programs critical for Dandy’s international expansion, from market evaluation through successful launch and scale. What You'll Do As a Senior Technical Program Manager you will: Orchestrate and Drive Technical Programs: Lead the execution and delivery of complex, large-scale technical programs for International Launches, spanning multiple engineering teams and business functions. Define Scope and Manage Readiness: Partner with stakeholders to define program scope, timelines, and success metrics, and manage the end-to-end technical readiness for new market launches, coordinating efforts across all relevant engineering and data teams. Manage Timelines, Dependencies and Risk: Actively manage technical dependencies, resource allocation, risk mitigation, and resolve cross-team execution bottlenecks to ensure successful delivery. Maintain Program Visibility and Alignment: Establish clear communication, develop comprehensive roadmaps, milestone tracking, and program timelines to keep all stakeholders informed, aligned, and accountable. Facilitate Technical Decisions: Drive technical decision-making and architectural trade-offs to ensure the global platform is scalable, performant, and resilient across diverse international technical landscapes. Resolve Blockers and Mitigate Risk: Actively identify and resolve cross-team dependencies, resource conflicts, and execution bottlenecks before they impact delivery. What We're Looking For We're looking for experienced technical program or product managers who can navigate complex technical landscapes while driving results in a fast-paced environment. We seek someone accustomed to working in a hyper-growth, customer obsessed organization. 5+ years of experience in technical program management, managing complex software delivery programs from conception through launch and optimization. Proven track record of successfully & rapidly delivering large-scale technical initiatives involving multiple engineering teams, product platforms, and stakeholders. Strong technical background with ability to understand system architecture, APIs, infrastructure, and technical dependencies. Exceptional project management skills with experience using tools like Jira, Smartsheet, or similar program management platforms. Outstanding communication and stakeholder management abilities, with experience presenting to both technical and executive audiences Entrepreneurial spirit: Self-starter who thrives in a fast-paced environment, deals well with ambiguity and focuses on driving measurable impact. Bonus Points For Experience at an operationally-intensive company with complex technical infrastructure Hands-on engineering or technical background (ability to read code, understand system design). Direct experience managing technical programs for international expansion in SaaS, dental, or healthcare technology or similarly complex industries. Familiarity with compliance frameworks relevant to global operations (e.g., GDPR, local payment regulations, etc.). Data analysis skills including SQL, data visualization, and metrics-driven decision making. Experience with DevOps practices, CI/CD pipelines, and release management. Time spent at a venture-backed startup during hypergrowth scaling technical teams and infrastructure. Experience managing programs with hardware/software integration components. Req ID: J-847 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead product marketing for clinical software by uncovering customer insights, defining messaging, executing go-to-market strategies, and driving user engagement. | 3+ years in product marketing or related digital health/technology roles with strong customer insight skills, communication, and experience in startup or high-growth environments. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. At Dandy, we’re building the dental lab of the future. Our advanced medical device manufacturing and digital platform combine to make it simple for dentists to deliver high quality restorations, faster, easier, and more predictable than ever before. We’re looking for a Product Marketing Manager to lead Dandy’s Clinical Experience, the digital platform dentists use to scan, order, and collaborate on lab cases. This role will shape how thousands of clinicians interact with Dandy’s software every day, driving adoption, engagement, and loyalty through deep customer understanding, clear positioning, and thoughtful go-to-market execution. This is a startup role in every sense: high-impact, high-visibility, and built for someone who’s hungry to make big things happen without waiting for a playbook. About Dandy Dandy is reimagining what a dental lab can be. By digitizing the entire process from scan to restoration, we’re helping thousands of dentists deliver better care with less hassle. Our Clinical Experience team is building the software and tools that make it all possible from seamless intraoral scanning to real-time communication with Dandy’s design and manufacturing teams. This is one of the most exciting and impactful areas of Dandy’s business, where software, operations, and customer experience converge to create a truly differentiated workflow for dental practices. The Role We’re looking for a customer-obsessed, curious, high-execution PMM who thrives on uncovering insights and solving real problems for clinicians. You’ll dig beneath the surface to understand what dentists actually need — not just what they say they want and translate those insights into strategy, messaging, and go-to-market execution. In this role, you’ll own how we define, position, launch, and grow Dandy’s clinical software experience — from digital case collaboration tools to in-product messaging and real-time communication features. You’ll be the connective tissue between our product, design, marketing, and commercial teams, ensuring everything we build and communicate is adopted and differentiated. If you’re wired to ask “why?”, love transforming complex workflows into intuitive experiences, and get energy from helping teams build products customers truly love — this role is for you. What You’ll Do Be the voice of the customer: Go beyond surface-level feedback to uncover the real needs, motivations, and pain points of clinicians and bring that insight to every product, message, and launch. Own the narrative: Build messaging and positioning that translate customer pain into product value and make Dandy’s software indispensable to dental practices. Launch and grow: Define and execute GTM strategies for new software capabilities — from collaboration tools to real-time communication features ensuring every launch drives meaningful customer impact. Drive in-product engagement: Partner with Product, Design, and Growth to craft contextual, in-product experiences that educate, convert, and delight users. Enable internal teams: Equip Sales, Customer Experience, and Account Management with the understanding and tools to communicate our value through a customer-first lens. Measure what matters: Use adoption, engagement, and sentiment data to validate what’s resonating and iterate fast on what’s not. Lead without a playbook: Take initiative, make strategic calls, and move fast even when the path isn’t fully defined. What We’re Looking For 3+ years in product marketing, SaaS, digital health, or healthcare technology Proven ability to uncover and synthesize customer insights that shape product and GTM strategy Deep empathy for users and a passion for solving real customer problems Strong communicator who can distill complexity into clear, emotionally resonant messaging Experience launching and scaling digital software products in startup or high-growth environment Analytical mindset, comfortable connecting data, behavior, and insight to drive decisions Resourceful and proactive; thrives in ambiguity and moves fast to deliver impact Why You’ll Love This Role You’ll be the voice of the customer for one of Dandy’s most strategic product areas You’ll shape how thousands of dentists experience Dandy’s digital platform every day You’ll have the autonomy to explore, test, and iterate quickly based on real customer insight You’ll collaborate with passionate teams who care deeply about craftsmanship and customer experience Competitive comp, equity, and benefits — plus the opportunity to shape the future of dental software and the lab industry For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead and coordinate complex, cross-functional technical programs for international product launches, managing scope, timelines, risks, and stakeholder alignment. | 5+ years technical program management experience with strong technical understanding, exceptional project management skills, and ability to manage large-scale software delivery programs. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Dandy is hiring a Senior Technical Program Manager to join our rapidly scaling technology organization. Technical Program Managers at Dandy orchestrate the definition, delivery and rollout of complex, cross-functional initiatives that drive industry-defining products and experiences for our customers (Dentists). In this role, you'll be the primary orchestrator for impactful, cross-functional initiatives led by our Engineering, Product, and Design (EPD) teams, ensuring alignment and execution of technical programs critical for Dandy’s international expansion, from market evaluation through successful launch and scale. What You'll Do As a Senior Technical Program Manager you will: • Orchestrate and Drive Technical Programs: Lead the execution and delivery of complex, large-scale technical programs for International Launches, spanning multiple engineering teams and business functions. • Define Scope and Manage Readiness: Partner with stakeholders to define program scope, timelines, and success metrics, and manage the end-to-end technical readiness for new market launches, coordinating efforts across all relevant engineering and data teams. • Manage Timelines, Dependencies and Risk: Actively manage technical dependencies, resource allocation, risk mitigation, and resolve cross-team execution bottlenecks to ensure successful delivery. • Maintain Program Visibility and Alignment: Establish clear communication, develop comprehensive roadmaps, milestone tracking, and program timelines to keep all stakeholders informed, aligned, and accountable. • Facilitate Technical Decisions: Drive technical decision-making and architectural trade-offs to ensure the global platform is scalable, performant, and resilient across diverse international technical landscapes. • Resolve Blockers and Mitigate Risk: Actively identify and resolve cross-team dependencies, resource conflicts, and execution bottlenecks before they impact delivery. What We're Looking For We're looking for experienced technical program or product managers who can navigate complex technical landscapes while driving results in a fast-paced environment. We seek someone accustomed to working in a hyper-growth, customer obsessed organization. • 5+ years of experience in technical program management, managing complex software delivery programs from conception through launch and optimization. • Proven track record of successfully & rapidly delivering large-scale technical initiatives involving multiple engineering teams, product platforms, and stakeholders. • Strong technical background with ability to understand system architecture, APIs, infrastructure, and technical dependencies. • Exceptional project management skills with experience using tools like Jira, Smartsheet, or similar program management platforms. • Outstanding communication and stakeholder management abilities, with experience presenting to both technical and executive audiences • Entrepreneurial spirit: Self-starter who thrives in a fast-paced environment, deals well with ambiguity and focuses on driving measurable impact. Bonus Points For • Experience at an operationally-intensive company with complex technical infrastructure • Hands-on engineering or technical background (ability to read code, understand system design). • Direct experience managing technical programs for international expansion in SaaS, dental, or healthcare technology or similarly complex industries. • Familiarity with compliance frameworks relevant to global operations (e.g., GDPR, local payment regulations, etc.). • Data analysis skills including SQL, data visualization, and metrics-driven decision making. • Experience with DevOps practices, CI/CD pipelines, and release management. • Time spent at a venture-backed startup during hypergrowth scaling technical teams and infrastructure. • Experience managing programs with hardware/software integration components. Req ID: J-847 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead development and execution of manufacturing and production planning systems to optimize supply chain operations and improve production performance. | 6+ years product management experience, preferably in manufacturing or supply chain, strong collaboration and analytical skills, technical fluency with APIs and system integrations, and ability to manage complex operational challenges. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is transforming the dental lab through supply chain excellence and groundbreaking innovation. We are redefining how high-volume, completely-custom restorative products are designed and manufactured, setting a new standard in the industry with superior quality and unmatched turnaround times. Our success is built on a foundation of cutting-edge supply chain systems that seamlessly connect every part of the business—from checkout to design to production. Our manufacturing and design systems empower our teams to deliver exceptional outcomes for our dentists, at scale. We're hiring a Principal Product Manager to help develop our production planning, scheduling, orchestration, and execution systems. In this role, you will contribute to the vision, strategy, and execution of mission-critical systems that will help us scale our supply chain efficiently and meet customer demand. You will collaborate closely with our design, manufacturing, and sales & operations planning (S&OP) teams to deliver solutions that streamline workflows, improve visibility, enhance on-time delivery (OTD), and optimize production performance. This role offers a unique opportunity to drive innovation in our supply chain operations and make a significant impact on our business. If you have a passion for manufacturing systems and operational technology, this role is for you. What You'll Do Product development at Dandy is an extremely collaborative effort, with multiple teams composed of UX, Engineering, and Product Management empowered to solve the most important problems for the business at large. As a Senior Product Manager you will: Collaborate on the development of our manufacturing execution systems (MES), production planning, and scheduling systems to support efficient design and manufacturing operations. Build deep empathy for operational users by understanding their workflows and pain points, ensuring our solutions meet their needs. Partner with cross-functional teams, including design, manufacturing, S&OP, and sales teams, to ensure seamless integration between planning and production execution. Drive product development initiatives, from ideation and requirements gathering to launch and subsequent iterations. Develop expertise in manufacturing workflows, production orchestration, and planning processes, applying industry best practices to our solutions. Work closely with engineering teams to define detailed product requirements, collaborating to deliver high-quality, scalable software. Use data to guide decision-making, validate assumptions, and measure the success of your initiatives. Communicate clearly with teams and stakeholders to ensure shared understanding of context, goals, and progress. Integrate qualitative and quantitative research, data, and market insights into roadmaps and product requirements. What We're Looking For We are looking for strategic product thinkers who have experience delivering solutions in operationally complex environments. Ideally, you are comfortable navigating both technical and operational challenges and can manage competing priorities while keeping the end-user's needs at the center. 6+ years of product management experience, with background in manufacturing, factory floor systems, or supply chain technology preferred. Experience with production systems, manufacturing workflows, or supply chain technologies. Strong collaboration skills and ability to work effectively with engineering, design, and operational teams. Demonstrated ability to influence stakeholders across multiple functions. Comfortable operating in ambiguous environments and able to define solutions for complex problems. High bias for action—you are resourceful, proactive, and excel at breaking down barriers to get things done. Strong analytical and problem-solving skills, with the ability to use data to make informed decisions. Customer-focused mindset and the ability to empathize with operational users, designing intuitive workflows that address real-world challenges Technical fluency, with an understanding of APIs and system integrations (you don't need to code but must be comfortable engaging in technical discussions). Strong project management skills, with experience managing product development initiatives. Bonus Points For Experience with MES (Manufacturing Execution System) or complementary systems (MRP, ERP, WFM). Knowledge of SQL and comfort working with data to extract insights. Experience at an operationally-intensive company. A/B testing development & experience Time spent at a venture-backed startup during hypergrowth. Why Join Us? This is a unique opportunity to help shape the core infrastructure of our manufacturing and production processes. Your work will directly impact how we scale to meet demand, streamline operations, and build systems that set us up for future success. If you are passionate about supply chain technology and ready to make a lasting impact, we want to hear from you! For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead and architect scalable CX systems, collaborate with cross-functional teams to implement technical solutions, and drive international expansion strategies. | 3+ years in operations or strategy focusing on CX software systems, strong technical understanding of system architecture and APIs, experience with Agile, and ability to use data to drive strategy. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. What You'll Do Strategic Partnership and Planning Collaborate with Post-Sales and Engineering leaders to transform business strategy into scalable systems and technical solutions. Architect and maintain the CX systems, ensuring seamless integration, scalability, and data integrity across our tech stack. Lead the internationalization strategy for CX systems, implementing scalable solutions to serve our global customers and support rapid expansion. Develop and document the long-term technical roadmap for international expansion, effectively balancing current business needs with future innovation and scalability. Systems Administration Oversee the configuration, administration, and continuous improvement of core CX systems, including Zendesk, Dialpad, and other related tools. Build and maintain robust integrations with adjacent systems to ensure seamless data flow and efficient workflows. Design and deploy advanced technical configurations on Zendesk and related platforms, implementing data-driven solutions. Evaluate and implement new CX tools and technologies to meet evolving business needs. Ensure system reliability, security, and compliance by partnering with IT and Security teams. What We're Looking For 3+ years of experience in operations or strategy, with a focus on building and scaling software systems for customer experience, preferably at a startup. Demonstrated success in improving customer-facing operations by identifying system gaps, building new processes, and navigating ambiguity to drive efficiency. A self-starter who thrives in a fast-paced environment and is driven to create measurable improvements for both the business and its customers. Deep technical understanding of system architecture, APIs, and infrastructure with the ability to navigate technical complexities within a CX tech stack. Proficient in the software development lifecycle, Agile methodologies, and modern engineering practices. Skilled at using data to analyze performance and drive CX strategy, with a track record of presenting insights to technical teams and executives. Experience with Zendesk and using AI within a CX operation is a plus. Job ID: J-820 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead and manage a customer experience team handling dental product inquiries, oversee daily operations, track KPIs, coach team members, and improve support processes. | 2+ years frontline customer service leadership, 1+ year direct people management, customer service experience, basic tech platform knowledge, and data-driven mindset. | Dandy is transforming the massive and antiquated dental industry-an industry worth over $200B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Job Description Dandy is hiring a Clinical Support Team Lead (CSL) to join our Customer Experience (CX) Operations team, delivering a best-in-class experience to our dental practice clients. In this role, you will lead a team that handles complex dental inquiries through live chat, phone calls, and other communication channels. You will work alongside a small team of peers to oversee daily operations, ensure high-quality interactions, manage escalations, and improve the efficiency of support processes. You'll own key performance indicators (KPIs) and collaborate with cross-functional teams to foster continuous education for your team. The ideal candidate is a data-driven leader with a keen eye for operational efficiency, and a solid background in customer service. Shift Time : Mon-Fri - 12pm-9pm ET What You'll Do • Supervise and coach a team of front line associates focused on assisting customers with our dental products, services and tools; guiding best practices to achieve the best outcome for their patients. • Responsible for overall team performance and KPIs: • Manage team of CX reps; coaching and providing customer service guidance • Understand, track and report on KPIs including productivity, accessibility and quality. • Uphold performance standards and deliver feedback in 1:1s • Work with the QA team to audit and deliver actionable agent feedback, identifying gaps in process and building out SOPs to close identified gaps. • Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements. • Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability. • When faced with problems, you use non-standard approaches and root cause analysis to independently resolve issues. • Demonstrates an understanding of data and uses analysis to positively impact your area of ownership. • Foster a positive, collaborative team environment that prioritizes customer experiences and operational excellence. What We're Looking For • 2+ years of frontline leadership experience in customer service, ideally in a startup or tech company. • 1+ years of direct people management or supervisory experience as a title manager is required. • Proven ability to manage and develop a team, driving measurable performance improvements. • Customer service experience required, with proven ability to adapt and empathize with customers to de-escalate situations and offer solutions. • Basic understanding of tech platforms and the ability to learn new platforms quickly. Prior experience with Zendesk is preferred. • Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach. • Willingness to roll up your sleeves and fix problems in a hands-on manner. • Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements. Additional Considerations • Previous experience in a healthcare or clinical setting. • Familiarity with the dental industry or prior experience in dentistry. • A positive attitude, sense of humor, and ability to foster a fun and engaging team culture. Req ID: J-21 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead the strategy, development, and optimization of the billing platform, ensuring scalability, compliance, and excellent customer experience while collaborating across multiple teams. | 5+ years product management experience, technical fluency with system integrations and APIs, strong stakeholder management, customer obsession, analytical skills, and excellent communication. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We are hiring a Principal Product Manager, Billing and Payments to lead the strategy, development, and optimization of Dandy’s billing platform. In this role, you will own the systems that power how customers are billed, how payments are processed, and how we manage financial transactions across our products and services. You will partner with engineering, finance, operations, sales and customer service to ensure our billing systems are accurate, compliant, scalable, and user-friendly—supporting both our customers’ needs and Dandy’s business growth. This is a high-impact role where you’ll balance operational excellence and the customer experience. What You’ll Do • Own the Billing Product Vision & Roadmap – Define and execute a multi-year strategy for Dandy’s billing platform, ensuring scalability, reliability, and compliance. • Deliver Seamless Customer Experiences – Build intuitive, transparent, and accurate billing and payment processes that earn customer trust and reduce friction. • Collaborate Across Functions – Partner with sales, accounting, legal, operations, and customer service to align on requirements, priorities, and delivery. • Ensure Global Accuracy & Compliance – Work with finance and legal to ensure systems meet tax, regulatory, and audit requirements across geographies. • Optimize for Growth – Support new pricing models, subscription plans, promotions, and expansion into new markets. • Modernize Our Infrastructure – Evaluate and implement integrations with payment processors, tax engines, and billing service providers. • Leverage Data to Improve Systems – Monitor billing metrics, identify trends, and proactively address issues to improve operational and customer outcomes. What We’re Looking For • 5+ years of product management experience • Technical fluency—you can work closely with engineering on system integrations, APIs, and data flows. • Proven ability to manage complex stakeholder needs. • Customer obsession—you deeply understand customer needs, advocate for their success, and design products and experiences that earn their loyalty. • Strong analytical skills, including comfort working with large datasets to identify trends, diagnose problems, and drive decisions. • High bias for action—you move quickly, remove blockers, and drive toward solutions. • Excellent written and verbal communication skills, with a talent for translating technical concepts into clear, actionable language. Bonus Points For • Familiarity with ERP systems, payment gateways, and tax compliance platforms. • Experience in healthcare, dental, or other regulated industries. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead the strategy, development, and optimization of the billing and payments platform, collaborating cross-functionally to ensure accuracy, compliance, scalability, and customer satisfaction. | 5+ years product management experience, technical fluency with system integrations and APIs, strong stakeholder management, analytical skills, and excellent communication. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We are hiring a Principal Product Manager, Billing and Payments to lead the strategy, development, and optimization of Dandy’s billing platform. In this role, you will own the systems that power how customers are billed, how payments are processed, and how we manage financial transactions across our products and services. You will partner with engineering, finance, operations, sales and customer service to ensure our billing systems are accurate, compliant, scalable, and user-friendly—supporting both our customers’ needs and Dandy’s business growth. This is a high-impact role where you’ll balance operational excellence and the customer experience. What You’ll Do Own the Billing Product Vision & Roadmap – Define and execute a multi-year strategy for Dandy’s billing platform, ensuring scalability, reliability, and compliance. Deliver Seamless Customer Experiences – Build intuitive, transparent, and accurate billing and payment processes that earn customer trust and reduce friction. Collaborate Across Functions – Partner with sales, accounting, legal, operations, and customer service to align on requirements, priorities, and delivery. Ensure Global Accuracy & Compliance – Work with finance and legal to ensure systems meet tax, regulatory, and audit requirements across geographies. Optimize for Growth – Support new pricing models, subscription plans, promotions, and expansion into new markets. Modernize Our Infrastructure – Evaluate and implement integrations with payment processors, tax engines, and billing service providers. Leverage Data to Improve Systems – Monitor billing metrics, identify trends, and proactively address issues to improve operational and customer outcomes. What We’re Looking For 5+ years of product management experience Technical fluency—you can work closely with engineering on system integrations, APIs, and data flows. Proven ability to manage complex stakeholder needs. Customer obsession—you deeply understand customer needs, advocate for their success, and design products and experiences that earn their loyalty. Strong analytical skills, including comfort working with large datasets to identify trends, diagnose problems, and drive decisions. High bias for action—you move quickly, remove blockers, and drive toward solutions. Excellent written and verbal communication skills, with a talent for translating technical concepts into clear, actionable language. Bonus Points For Familiarity with ERP systems, payment gateways, and tax compliance platforms. Experience in healthcare, dental, or other regulated industries. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead and develop recruiting operations, optimize hiring infrastructure, partner with leadership and teams to scale recruiting processes, and drive operational excellence in a high-growth tech environment. | 4+ years recruiting operations management in high-growth tech, 7+ years recruiting experience, 4+ years people management, ATS expertise, strong communication and operational rigor. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We’re building a world-class recruiting team. The Recruiting Operations Manager will lead a team to develop an Operational Center of Excellence within the recruiting team. Reporting directly to our Head of Talent, this person will be responsible for developing all aspects of the recruiting operations function. This person will build fundamental hiring infrastructure and drive culture initiatives forward as we scale. This is an outstanding role for an ambitious recruiting professional who wants to make an outsize impact at a hypergrowth-stage company. What You'll Do Analyze and implement a strategy to help drive standardized interviewing Leverage market intel to continue to identify ways to uplift current recruiting team efforts, including current AI solutions Use data to identify process improvements, needed initiatives and recruiting training opportunities Drive effective hiring programs for Dandy Partner with People Team and Finance to continuously improve and automate our headcount planning process to ensure clarity, consistency and timeliness of hiring priorities and plans Own and optimize efficiency and adoption of recruitment processes and workflows; including shared and regularly maintained documentation Partner with recruiting leadership to maximize recruiting enablement Partner with marketing on employee brand to drive critical initiatives to build pipelines Lead, coach and develop Recruiting Ops team member(s) Lead other ad-hoc Talent initiatives as needed Support scaling recruiting operations - you will need to work smarter and not just harder Create communication channels for senior leadership members to get transparency into the hiring process What We're Looking For Required: 4+ years as a Recruiting Operations Manager (or equivalent leadership role) with full ownership of recruiting operations strategy and execution in a high-growth tech company. Proven track record scaling mid-to-late-stage technology or tech-enabled companies from 1,000+ employees to several thousand, including international expansion. 7+ years of total recruiting experience, ideally starting as a recruiter before transitioning into operations. 4+ years of people management experience. Deep expertise in ATS optimization and implementation (Ashby strongly preferred). Strong technical acumen in HR and recruiting systems, analytics, and workflow design. Excellent written communication and documentation skills. Experience creating and rolling out training and enablement programs. Self-starter with strong operational rigor and a track record of driving measurable impact. Req ID: J-657 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

The Senior Director of Product Marketing will oversee the Product Marketing team and connect the company's vision to strategies that drive commercial results. This role involves understanding the market and customer needs, anticipating changes, and creating impactful marketing strategies. | Candidates should have 12+ years of overall experience, including 6+ years in product marketing, with a proven track record in launching and scaling products. They must be customer-obsessed, strategic, and capable of navigating complexity while driving results. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is hiring an outstanding Product Marketing leader to join our growing, venture-backed company. Candidates should have a strong desire to win, with the ability to move at pace to achieve something big in an industry ripe for disruption.Product Marketing plays a vital role at Dandy, serving as the glue that connects our broader vision to the strategies and tactics required to deliver commercial results. This leader will oversee the entire Product Marketing team, which currently includes five product marketers, with two additional roles planned for 2025. Candidates must be able to dive deep into the dental vertical, establish a clear vision for who Dandy will be in the market, and partner with Marketing, Sales, and Product to win this space together. What You'll Do Understand our market and the customer more than anyone else at Dandy Anticipate market changes, tailwinds, and headwinds, and ensure Dandy is innovating to serve evolving customer needs Own and leverage the full spectrum of tools to drive market impact, from market & customer insights, to value props and messaging, to pricing and packaging strategy, and more Navigate ambiguity and complexity like a B2B marketer, but activate with the creativity and speed of a B2C marketer Create compelling, memorable strategies and approaches that cut through a crowded market and differentiate Dandy Partner with the executive leadership team and our BD function to identify and drive strategic growth vectors Further evolve the connective tissue between Product and the broader GTM, integrating PMM and Product teams early on, and owning planning and success for major launches with GTM teams Develop, grow, and retain a strong and influential Product Marketing team Shape a culture where complex ideas become simple, teams operate with commercial impact in mind, and every initiative ties back to revenue impact. Team should optimize for: Boiling concepts down to their core, distilling complex ideas into simple and powerful messages targeted at the heart of customer pain points and opportunities Commercial impact, balancing compelling messaging / claims with technical (clinical) credibility Leveraging commercial insights (Sales conversations, paid ad testing, etc.) to quickly learn and pivot Revenue and/or broader KPI impact - every team member should own and ideate within an impactful surface area You Are An experienced leader with 12+ years overall and 6+ years in product marketing, with a track record of both launching products from 0 to 1 and scaling them for maximum impact Customer-obsessed and commercially minded, always balancing user needs with business outcomes An operator who keeps teams focused and moving quickly without sacrificing creativity or results A strategist with deep customer intuition, comfortable placing bets, connecting insights to broader opportunities, and aligning teams to bring them to life Strategic yet hands-on, unafraid to dive into the details when needed Humble and low-ego, building credibility from the bottom up Comfortable taking risks, challenging the status quo, and pursuing innovation Both creative and analytical - able to drive thought leadership, informed by data, while ensuring impact is measurable and maximized Energized by both strategy and execution, with no hesitation to roll up your sleeves Someone who thrives in a fast-paced environment, bringing an entrepreneurial mindset to every challenge For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Serve as technical bridge between US engineering and Singapore manufacturing, develop diagnostic tools, lead debugging efforts, and contribute to backend automation tooling. | 5+ years software engineering experience in manufacturing or automation, strong C++ and Python skills, familiarity with hardware/software integration, and ability to work onsite in Singapore with hybrid schedule. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. We are currently expanding our advanced manufacturing and R&D footprint in Singapore, where we are collaborating with vendor partners to develop complex automation solutions. To accelerate this work, we’re hiring a Senior Software Engineer based in Singapore to work closely with local vendors and serve as the technical bridge between our U.S. engineering team and the manufacturing process on the ground. This is a critical hire designed to increase development velocity. You’ll be close to the heart of Dandy’s automation innovation, solving novel problems that intersect software and hardware and make a significant contribution to shaping the future of custom digital manufacturing. What You’ll Do • Develop a deep understanding of internal CAD and automation tools built by Dandy’s engineering team in the U.S. and how they integrate into the manufacturing process. • Serve as the first line of technical defense for any software or system-related failures in Singapore-based manufacturing processes. • Build and maintain diagnostic and triage tools to detect, isolate, and resolve system failures with minimal disruption to operations. • Lead and coordinate local debugging efforts during production station bring-up and work in tight sync with vendors and cross-functional stakeholders. • Act as the engineering point of contact for automation development partnerships • Work with the U.S.-based team during a daily 1–2 hour overlap window to stay aligned and escalate major issues or requests for support. • Contribute to backend development and tooling in support of automation initiatives and process improvement. What we’re looking for • 5+ years of software engineering experience, ideally in a manufacturing, robotics, or automation context. • Strong backend programming skills, especially in C++ and Python. • Prior experience with industrial automation, robotics systems, or CAD/CAM workflows. • Familiar with systems integration, hardware/software interfaces, and production station bring-up. • Experienced with diagnostic tooling, debugging processes, and real-time monitoring of distributed systems. • Comfortable with ambiguity and working in fast-moving, cross-functional teams. • Highly autonomous and able to operate independently • Strong communicator, able to coordinate across time zones and distill complex problems into clear updates and action plans. • Highly process-oriented with a strong emphasis on writing clear, maintainable documentation to support asynchronous collaboration. Work Environment • This role is based in Singapore, with onsite presence required during key moments (e.g., equipment bring-up, vendor collaboration), and hybrid flexibility during lower-activity periods. • Open to traveling 1-2 times per year to the US. • Expected to maintain daily 1–2 hour overlap with the U.S. team for syncs and progress updates. Req ID: J-668 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! #BI-Remote

Lead strategy and execution of advanced technology solutions for dental practices, including AI/ML and CAD-based product features to drive revenue growth and operational efficiency. | 12+ years product management experience with 7+ years in senior leadership, deep technical fluency in AI/ML and CAD, strategic vision, customer obsession, and cross-functional team leadership. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Dandy's key differentiator is deep tech innovation and groundbreaking product development. We are redefining how high-volume, completely-custom restorative products are designed and manufactured, setting a new standard in the industry with superior quality and unmatched turnaround times while reducing costs through advanced AI/ML-native automation and cutting-edge robotics. Our advanced digital platforms, intelligent manufacturing systems, and AI-powered design tools deliver outstanding value to dentists and their patients, enabling superior clinical outcomes, improved practice efficiency, and enhanced patient satisfaction. By seamlessly integrating machine learning throughout our entire workflow—from automated design optimization to robotic manufacturing precision—we're not just modernizing dental labs, we're revolutionizing them. At Dandy, we don't just serve practices—we make them more profitable, more efficient, and more successful. About the Role Dandy is seeking a Senior Principal Product Manager to lead our Practice Advanced Technology initiatives. This is a visionary leadership role focused on building technology solutions that directly drive revenue growth and profitability for our dental practice customers. You will own the strategy and execution of cutting-edge features that leverage AI/ML, CAD, and advanced technologies to transform how practices operate and grow their business. As the Senior Principal for Practice Advanced Technology, you will be responsible for developing and delivering technology solutions that make every practice that partners with Dandy more successful. This includes pioneering capabilities in practice engagement tools, direct-to-patient communication systems, and AI/ML-native treatment simulation platforms. This role represents a unique opportunity to shape the future of dental practice technology and directly impact the success of thousands of dental practices worldwide. What You'll Do Define and execute the vision, strategy, and roadmap for Practice Advanced Technology solutions that measurably increase practice revenue and profitability Drive the creation of intelligent practice engagement tools that optimize workflow efficiency and patient throughput Architect direct-to-patient communication platforms that improve case acceptance rates and strengthen patient relationships Pioneer AI/ML-native treatment simulation capabilities that enhance patient understanding and treatment plan acceptance Work closely with full-stack engineering, ML/AI, CAD, and design teams to deliver scalable, high-performance technology solutions Develop deep expertise in dental practice operations, revenue drivers, and patient journey optimization to inform product decisions Partner with the executive team to establish success metrics that directly correlate with practice revenue growth and customer retention Conduct extensive customer discovery with practice owners, office managers, and clinical teams to understand pain points and opportunities Build compelling business cases demonstrating ROI for practices and articulating the value proposition of advanced technology adoption Lead cross-functional initiatives that span multiple engineering disciplines and require coordination across complex technical systems Champion data-driven decision making by establishing measurement frameworks and success criteria for all technology initiatives Communicate product vision, progress, and impact to stakeholders at all levels through clear reporting and compelling demonstrations What We're Looking For 12+ years of product management experience, with at least 7 years in senior leadership roles driving complex, multi-disciplinary product strategies Proven track record of building and launching technology products that directly drive measurable business outcomes for customers Deep technical fluency across full-stack development, machine learning/AI systems, and CAD technologies with ability to guide technical architecture decisions Exceptional strategic thinking ability with demonstrated success translating market opportunities into clear product vision and executable roadmaps Customer-obsessed mindset with proven ability to deeply understand customer needs and translate them into compelling product experiences Outstanding communication and influence skills, with ability to build consensus across functions and articulate complex technical concepts to diverse audiences Data-driven approach to product development with experience establishing KPIs that directly correlate with customer business outcomes Entrepreneurial mindset with high bias for action—comfortable operating in ambiguous environments while driving measurable results Experience leading cross-functional teams through complex technical initiatives requiring coordination across multiple engineering disciplines Req ID: J-654 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead creation of clinical educational content and marketing materials for dental workflows, manage webinars and events, develop case studies, and collaborate cross-functionally to drive business growth. | 5+ years of dental marketing or clinical content experience with strong clinical fluency in restorative and removable treatments, excellent writing and presentation skills, and ability to create long-form educational content. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the role: Dandy is building the future of restorative dentistry — combining cutting-edge lab technology with intuitive digital workflows. We’re looking for a clinically fluent storyteller to lead our Lab & Clinical Content Marketing. If you know how to translate complex dental workflows into content that drives education and adoption, this role is for you. In this role you will ideate and create educational clinical content that teaches dentists new intraoral scanning and restorative treatment workflows, highlight treatments with clinical case studies featuring real patients, and build marketing materials that grow the Dandy business. You will lead & create Dandy’s clinical content in a variety of formats including educational long-form in-person and online CE webinars & event presentations, long-form clinical case studies, and short-form web, email, and social media content. You will be the content lead for Dandy’s quarterly Digital Summit - which educates thousands of dentists on the latest treatments, digital workflows, and technologies in restorative and removable dentistry! Minimum Qualifications • 5+ years of experience in dental marketing, education, or clinical content creation • Strong clinical fluency in restorative and removable treatments (e.g., crowns, bridges, implants, dentures) • Proven ability to independently create long-form educational content and presentations • Strong writing, editing, and interviewing skills with a focus on clarity and accuracy Final candidates may be asked to complete a short clinical content assignment as part of the interview process. Preferred Qualifications • 5+ years in building detailed, long-form educational clinical marketing content. • Track record of building successful campaigns, educational presentations, and/or long-form content that drove audience engagement and business results. • Highly entrepreneurial with ability to ideate, create processes within organizations, and solve challenging problems in start-up like settings. (example: Build ways to find new case studies from Dandy dentists worth sharing with our community. Come up with new content ideas from scratch and work cross-functionally with growth marketing and our creative team to make them a reality) • Comfort with fast iteration, testing, learning, and responding quickly to changing market signals. • Excellent interpersonal skills, able to strike the right balance in all situations, from cross-functional working groups to dentist interviews and presentations. • Strong analytical skills, able to identify and act upon opportunities for content improvement, business goals, and impact. • Highly curious individual who is excited to learn about complex clinical ideas, treatment workflows, and new dental technologies. ( example: Crown and bridge materials, intraoral scanners, dental lab industry) • Experience with digital content creation tools. (ie. Photoshop, Canva, Capcut, Premiere etc.) What You’ll Own • Clinical Education & Content Strategy • Develop new ideas for clinical content that aligns with Dandy's business goals, target audiences, and brand voice. • Collaborate cross-functionally with the Creative Team, Product Marketing, and Customer Marketing teams to execute campaigns aimed at customer acquisition, retention, and expansion. • Analyze the performance of content and adjust strategy as needed to increase effectiveness and alignment with business goals/OKRs. • CE Webinars & In-Person Event Presentations: • Partner with subject matter experts, Dandy clinicians, and industry Key Opinion Leaders (KOLs) to develop impactful CE presentations that position Dandy as a thought leader in the dental industry. • Storyboarding, scripting, and crafting of compelling stories/presentations that highlight lab innovation and clinician success for webinars and events. • Dental Case Studies : • Identify, develop, and publish high-quality clinical case studies showcasing patient and business impact • Manage intake process, interviews, copywriting, and visual packaging. • Boost awareness with creative and growth teams on paid social, email, sales, and account management. • Website Content: • Serve as the primary clinical voice across web, email, and landing page content • Translate complex treatment workflows and lab innovation into clear, compelling copy • Advertising & Campaign Support • Develop short-form copy for paid media, direct mail, and digital ads — always grounded in clinical accuracy Note on AI usage (ChatGPT, Gemini, Claude and other tools): On the Product Marketing team at Dandy we strive to stay on the forefront of everything we do. Although it is expected to have a strong understanding and experience using these AI tools — we caution over reliance on these tools - especially in a clinical setting where accuracy is paramount. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead and scale a field training team, optimize field operations, manage performance metrics, and collaborate cross-functionally to improve onboarding and customer success. | 5+ years in operations or field management, proven people management skills, project and process management experience, excellent communication, data-driven mindset, and willingness to travel regularly. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is hiring a Field Training Operations Manager to lead, scale, and optimize our growing Field Training team. This person will be responsible for building the systems, processes, and team needed to deliver high-quality in-person onboarding experiences to our customers. The ideal candidate has deep experience scaling field operations, leading high-performing teams, and building infrastructure that supports field-based implementation/onboarding work at scale. This role requires regular travel, strong cross-functional collaboration, and a passion for supporting customer success and driving measurable impact through field execution. What You'll Do • Lead and manage a growing team of Field Trainers and Sales Technicians—owning hiring, coaching, performance management, and team development. • Build and scale the field training motion, including developing playbooks, defining KPIs, and establishing operational processes to support rapid growth. • Optimize field operations: Oversee scheduling, resource allocation and travel planning for the team to ensure coverage and efficiency across regions". • Drive cross-functional alignment with Product, Sales, and Customer Success to identify and solve onboarding bottlenecks, leveraging data and field insights to improve the customer experience. • Own performance measurement, using KPIs and customer outcomes to evaluate training effectiveness and continuously refine the approach. • Lead strategic projects across the customer lifecycle—from onboarding through post-training ramp—to improve retention, satisfaction, and speed to value. • Travel regularly to customer practices to observe field training firsthand and inform improvements to team operations and customer delivery. • Maintain internal systems, including documentation, SOPs, and training materials, to promote consistency and scale across a distributed team. What We're Looking For • 5+ years of experience in operations, implementation, field/territory management, or strategy roles within a fast-paced, high-growth environment. • Direct experience hiring, building, and scaling a field team. • Proven people management skills with a track record of developing strong, engaged teams. • Strong project management and process-building experience, ideally in a field or customer-facing context. • Excellent communication skills, both internal and customer-facing. • Data-driven decision-maker with a strong record of managing a team with multiple projects to meet deliver timelines and activation targets. • Highly organized and detail-oriented, with the ability to manage logistics and competing priorities. • Willingness to travel regularly to support field training operations and team development (approx. 25–50% travel). • A self-starter mindset with a “roll up your sleeves” attitude—no task is too big or too small. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! Compensation Range: $116.5K - $137K

Leverage data analysis to support marketing, sales, and account management teams by developing KPIs, dashboards, and experiments to improve customer acquisition, retention, and revenue growth. | 4+ years in revenue or customer lifecycle analytics with strong SQL and Python skills, excellent communication, autonomy, and ability to work cross-functionally in a B2B setting. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Revolutionizing the dental industry is hard…and we need help. We're on the hunt for an experienced senior data analyst who can tackle some of our most significant challenges in the realm of analytics for Marketing, Sales, and Account Management teams. These functions are responsible for key aspects of Dandy’s business, obsessing about the customer experience. This role will support them to grow customer acquisition domestically while expanding internationally, increase recurring revenue with existing customers, and improve customer retention. In this highly cross-functional role, you will work autonomously to leverage data analysis to make recommendations that make Dandy a more compelling service for our customers. Your responsibilities/opportunities • Utilize your data super powers to reduce ambiguity and solve problems • Develop and share insights that drive the business to better serve, acquire, and retain customers • Define the data language (i.e. KPIs, dashboards, measurement, etc) to ensure your team grasps the underlying truth that drives progress and success • Facilitate rapid decision making through ad hoc work or by democratizing data/self service (effective BI or user-friendly explores in Looker in partnership with our data engineers) • Design and execute effective A/B experiments that identify ways to improve outcomes • Be a strategic thought partner with cross-functional stakeholders • Mentor other analysts and help them grow About you: • 4+ years of experience working in revenue, retention, or customer life cycle analytics, ideally in a B2B setting • BA/BS in a quantitative field such as mathematics, statistics, engineering with customer empathy or a BA/BS in behavioral science (economics, psychology, etc) with statistics skills • Excellent SQL & Python skills • Strong communication skills and experience communicating results in a way that drives change. You have the ability to use data to inform, align, and lead • Strong senses of autonomy and ownership • Strong critical thinking, problem solving, and statistical skills • Proven ability to navigate ambiguity and deliver value is cross functional setting Bonus points: • Experience working with a B2B sales pipeline and revenue data at a company like Shopify, Amazon, Uber, Lyft, Instacart, or the like. • Strong customer empathy, particularly for dentists • Have experience turning vague business problems into statistical rigorous analyses & solutions (e.g. causal inference, predictive modeling) • Interest in working and learning in an earlier stage company where we’re still working out some of the basics • Experience in Looker, Hex, and dbt For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! #BI-Remote