Dandy

Operate packaging and shipping processes in a fast-paced environment, troubleshoot issues, and uphold quality standards. | High school diploma or GED, 0-2 years of experience in a fast-paced environment, ability to learn digital tools, and strong communication skills. | About the Role We are looking for a Shipping Specialist to join our rapidly growing venture-backed company. The Shipping Specialist will operate as part of a team of 10+ shipping specialists in a state of the art and digital-only facility in Carrollton, Texas. You will be responsible for ensuring that orders are correctly packaged and shipped per customer expectations and deadlines. If you’re looking to disrupt the dental lab industry status quo and take lead in building and scaling a “Gold Standard Shipping Department” per aggressive growth targets, this is the right place for you! We don’t just want to offer you a job, we want to help you build a career by providing you with future opportunities for growth. Shift Schedule: Day: 11:00 AM - 7:30 PM Compensation: $16-18 per hour What You'll Do • Operate Quickly: Directly package and ship orders in a fast-paced environment, coordinating quickly with other teams to get high priority orders out the door first • Drive Improvements: Serve as the go-to individual with firsthand insights on workflow, equipment, and capacity improvement opportunities to help drive high quality products • Problem Solve: Roll up your sleeves to quickly troubleshoot and solve process, equipment and/or technology issues as you operate within a large scale and fast paced dental lab • Quality Adherence: Uphold strict standard operating procedures (e.g., order intake quality checks) and lead by example. High quality is key to efficient scalability! • Collaborate: Work with other team members to identify and quickly address bottlenecks What We're Looking For • High school diploma or GED equivalent • 0-2+ years of experience in a fast-paced environment • Must be able to read, write, speak and understand English • Ability to sit for extended periods of time • Passion for tackling problems and breaking them down into smaller manageable steps • High level of comfort with digital tools and technology • Very high attention to detail and organizational skills • Team player attitude and willingness to help others to help the team exceed expectations • Natural curiosity and ability to learn new concepts, tools, and workflows quickly • Strong self-motivation, self-direction, and ability to prioritize • Excellent communication and listening skills Bonus Points For • Worked in a dental lab, specifically in a shipping department • Familiar with dental lab management softwares, specifically Labtrac • Outstanding professional references to share • Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work Req ID: J-140 Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Application Question(s): • Are you authorized to work lawfully in the United States for Dandy? • Will you now or in the future require Dandy to commence "sponsor" an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? • Do you have a High School Diploma, GED or equivalent, and are you at least 18 years of age? Education: • High school or equivalent (Preferred) Work Location: In person

Managing inventory, receiving materials, and maintaining system accuracy in a fast-paced environment. | Experience in inventory management, familiarity with order tracking systems, and ability to work in a fast-paced environment. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Full-time position responsible for receiving, inventory management, and fulfillment of materials within the operation. Shift time for this position is 10am - 6:30pm. What You'll Do Physically and systematically receive delivered material and complete relevant system transactions Netsuite inventory management transactions Maintain system accuracy of physical on-hand inventory through management of the lab’s inventory reserves and post-production inventory reconciliations Perform regular cycle counts, investigate inventory discrepancies, institute policies to prevent future problems, and prepare inventory accuracy reports Other inventory management tasks as needed What We're Looking For 0 - 2 years of experience in either inventory management, dental lab operations, distribution operations or fulfillment Familiarity with inventory management or order tracking systems Experience working in a fast paced manufacturing environment with tight deadlines Reporting and summarizing information from a dataset Bonus Points For Experience in both inventory management and Fulfillment Experience with NetSuite Dental industry and/or Warehousing experience Req ID: J-217 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Create, manage, and improve technical training programs, collaborate with stakeholders, and measure training impact. | Experience in instructional design, technical training, project management, and adult learning principles, preferably in a manufacturing or technical environment. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. What We Are Looking For Dandy is looking for a Training Manager for our team of training professionals located in our multiple manufacturing sites. You’ll use your training and project management skills to create, edit and organize, existing and new curriculum. You will identify gaps in learning tools, and eLearning platforms. Lead the programs and team to help keep manufacturing running smoothly and consistently throughout multiple sites. You will work closely with operations leaders and automation engineers to align advanced and introductory training to meet and exceed the needs of an ever changing business. What You’ll Do Create, streamline and maintain technical training programs from onboarding new hires through to upskilling. Work closely with the Instructional Design team to ensure all job aids and e-Content is up to date and adds value to the learner and/ or trainer. Collaborate with department managers, engineers, training and other stakeholders to ensure operational needs are met. Develop and implement strategies for upskilling internal manufacturing audiences. Manage timelines and oversee the program lifecycle, including updates, audits, and new training needs. Lead cross-functional efforts to improve onboarding, graduation, ramp goals and more. Measuring the impact of training programs on employee performance and making data-driven adjustments to improve future programs What We’re Looking for Exceptional time, people and project management. Knowledge of adult learning theory. Exceptional communication skills. Instructional Design experience. Ability to translate complex concepts into simple, actionable information. Bonus Points For: Outstanding professional references to share Experience with documentation tools Experience in a fast-paced hyper growth startup environment Experience working with various SMEs to create and edit highly technical topics Relentlessly positive attitude, strong sense of humor, and the ability to have fun at work What We Offer: By joining Dandy, you will be part of a young, creative and dynamic company undergoing rapid growth and transformation into a global market leader. Req ID: J-875 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Analyze data to inform product and GTM strategies, develop dashboards, and support decision-making. | 3+ years in product analytics, strong SQL and Python skills, experience with A/B testing, and excellent communication. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Revolutionizing the dental industry is hard…and we need help. We're on the hunt for an experienced senior data analyst who can tackle some of our most significant challenges in the realm of analytics for Go to Market (GTM) and Product functions. These functions are responsible for key aspects of Dandy’s business, obsessing about the customer experience. This role will support them to grow recurring revenue, improve customer retention, enhance our product experience through increased feature usage, and drive customer acquisition. You will enable the team to drive customer ordering behavior through an increased understanding of customers by segment. In this highly cross-functional role, you will work autonomously to leverage data analysis to make recommendations that make Dandy a more compelling service for our customers. Your responsibilities/opportunities Utilize your data super powers to reduce ambiguity and solve problems Develop and share insights that drive the product teams to better serve, acquire, and retain customers Define the data language (i.e. KPIs, dashboards, measurement, etc) to ensure your team grasps the underlying truth that drives progress and success Facilitate rapid decision making through ad hoc work or by democratizing data/self service (effective BI or user-friendly explores in Looker in partnership with our data engineers) Design and execute effective A/B experiments that cater our product offering to our customer’s needs and boost recurring revenue Be a strategic thought partner with cross-functional stakeholders Mentor other analysts and help them grow About you: 3+ years of experience working in product analytics BA/BS in a quantitative field such as mathematics, statistics, engineering with customer empathy or a BA/BS in behavioral science (economics, psychology, etc) with statistics skills Excellent SQL & Python skills Strong communication skills and experience communicating results in a way that drives change. You have the ability to use data to inform, align, and lead Strong senses of autonomy and ownership Strong critical thinking, problem solving, and statistical skills Resourceful and responsible with AI tools Bonus points: Strong customer empathy, particularly for dentists Have experience turning vague business problems into statistical rigorous analyses & solutions (e.g. causal inference, predictive modeling) Interest in working and learning in an earlier stage company where we’re still working out some of the basics Experience in Hex, Looker, and dbt Req ID: J-852 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Design and implement learning and enablement programs to support sales teams and cross-functional collaboration. | Extensive experience in learning and development, instructional design, EdTech, and stakeholder engagement, with less direct experience in sales enablement or sales effectiveness. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is hiring an agile, systems-oriented Sales Enablement Manager to join our rapidly growing venture-backed company. The Sales Enablement team owns the strategy, design, and execution of programs that help our sales teams reach their full potential. In this role, you’ll be the strategic business partner for the SMB sales Account Executive team, working closely with front-line sales leaders to elevate the skills and refine the processes that drive success in the core revenue engine of our business. This is a high-impact, foundational role on a growing Sales Enablement team that is scaling to meet ambitious company growth goals. What You'll Do Partner directly with SMB AE sales leaders and their teams to diagnose challenges and design solutions that drive revenue growth and improve sales efficiency. Build and implement enablement solutions from the ground up that support complex sales cycles and continuously adapt as we define success in this segment. Operationalize the vision of sales leaders, turning their strategic priorities into tangible, actionable programs and initiatives for the sales team. Serve as the key enablement partner to cross-functional teams like Revenue Operations, Product Marketing, and Post-Sales, ensuring a seamless and coordinated go-to-market effort. What We're Looking For An agile, systems-oriented thinker who can adapt quickly to changes in business strategy and connect different functions and processes to create a cohesive enablement environment. Proven experience in a sales enablement or sales effectiveness role, with a focus on complex deal cycles and multi-level buying processes. Excellent communication and interpersonal skills, with a track record of building strong relationships across an organization. Experience collaborating with senior leaders to solve complex business problems and managing multiple projects simultaneously. Demonstrated ability to manage a program from start to finish, including logistics, content creation, and stakeholder management. Demonstrated ability to build enablement programs from scratch and iterate based on business needs. Bonus Points For Experience operating on a lean team in a high growth, change-intensive environment. Experience in a quota-carrying, sales management, or lead role. Aptitude for using technology and automation to scale and systematize. Experience selling, marketing, or enabling in dental, medical, pharmaceutical or other life sciences or highly technical industries. The reasonably estimated salary for this role at Dandy is $124,100 - 146,000 plus equity. Actual compensation is based on a number of factors including, but not limited to the primary work location, candidate's skills, qualifications, and experience. Req ID: J-879 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Manage client relationships, monitor customer health, support product adoption, and drive retention and growth within enterprise dental accounts. | Bachelor's degree in Business or related field, 1-2 years in customer success or account management, strong communication and organizational skills, comfortable with digital tools. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About Dandy Dental Labs Dandy Dental Labs is a rapidly growing, innovative leader in the dental technology industry. We empower dental practices with cutting-edge digital solutions, streamline workflows, and deliver exceptional patient care. Our commitment to quality, efficiency, and customer satisfaction drives our success and sets us apart. Position Summary We are seeking a highly motivated and detail-oriented Client Success Partner to join our Enterprise Segment team. This role is crucial in supporting the growth and retention of our largest and most strategic dental practice partners. The Client Success Partner will work closely with Senior Account Managers to cultivate strong relationships, identify client needs, and ensure the successful adoption and utilization of Dandy Dental Labs' products and services. Responsibilities Client Relationship Management Own the day-to-day relationship and performance management of child accounts within our enterprise and strategic DSO customers. Act as the primary point of contact for designated practices, building trust and rapport with both clinical and non-clinical stakeholders. Support Enterprise Account Managers in driving retention and satisfaction across the broader DSO relationship. Operation Excellence & Escalation Management Monitor customer health using Salesforce and other data tools; proactively reach out to accounts with declining order volume or engagement. Triage escalations from child accounts, resolving root causes and ensuring client issues are fully addressed. Maintain high attention to detail and responsiveness to ensure a best-in-class customer experience. Data Analysis & Reporting: Assist in tracking key account metrics, preparing performance reports, and identifying trends to inform account strategies. Product Adoption: Work with clients to ensure optimal adoption and utilization of Dandy Dental Labs' full suite of products and services. Growth & Retention Identify expansion opportunities within child accounts (e.g., cross-sell, upsell, or increasing wallet share) and collaborate with AMs to execute. Execute targeted outreach and campaigns to increase retention, engagement, and customer satisfaction. Use data and performance trends to recommend and implement account strategies that reduce churn risk. Market Feedback: Gather client feedback and relay it to relevant internal teams for product and service improvement. What you’ll do Drive retention of child accounts under the enterprise and strategic customer segment (Such as DSOs) Assist Enterprise AMs through the team-based motion that delivers a best-in-class customer experience at scale. Quickly build rapport and establish credibility with both doctor and non-doctor stakeholders at each practice you support. Utilize a mix of data-driven triggers and reporting to identify and act on opportunities to improve customer experience for accounts within the segment, conducting outreach according to pre-defined SLAs. Provide strategic account support on escalated issues related to the overall customer relationship. Proactively manage customer health by triaging data-driven Salesforce cases and ensure that root cause issues are resolved for the customer. Conduct strategic outreach to customers within the Silver segment as requested to drive ad hoc cross-sell or up-sell programs targeted at increasing retention and stickiness of select customers. Perform with operational excellence with an eye towards attention to detail, speed, and efficiency. Capture actionable voice of customer feedback and follow through on the feedback loops for the customer. Qualifications Education: Bachelor's degree in Business Administration, Marketing, or a related field. Experience: 1-2 years of experience in account management, customer success, or a client-facing role, preferably within a B2B environment. Experience in the dental industry or healthcare technology is a plus. Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely. Interpersonal Skills: Strong interpersonal skills with a proven ability to build rapport and trust with clients. Problem-Solving: Proactive problem-solver with a keen attention to detail and a customer-centric approach. Technical Aptitude: Comfortable learning and navigating new software platforms and digital tools. Organizational Skills: Highly organized and able to manage multiple tasks and priorities effectively in a fast paced environment Team Player: Ability to work collaboratively within a team What We Offer Competitive salary and benefits package. Opportunity to work with a dynamic and innovative team in a rapidly growing industry. Professional development and growth opportunities. A collaborative and supportive work environment. The chance to make a significant impact on the success of our enterprise clients. Dandy Dental Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Req ID: J-876 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Support high-volume and niche talent sourcing for operations roles in a fast-paced, high-growth environment. | At least 5 years of sourcing experience in a high-growth tech company, with proven ability to attract passive candidates and build diverse pipelines. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About The Role We’re hiring a Sourcer to support our growing Operations talent function and fuel the company's amazing growth. This person will work closely with a team of high-performing recruiters & recruiting coordinators to build a high-velocity recruiting engine. This is a great role for someone looking to contribute to our company's explosive growth. What You'll Do Partner with our Operations Recruiters to source both volume and non-volume operations candidates (mainly, Operations Managers, Manufacturing Engineers, Supply-Chain and Manufacturing Leadership positions) Take full responsibility for the volume of qualified candidates at the ‘top-of-funnel’ in each of the searches and pipelines that you support Learn the Dandy talent bar and how to identify competitive candidate profiles Bring a data-centric approach to sourcing and help build scalable processes to work smarter, not just harder Coordinate closely with recruiters, hiring managers and interviewers to ensure candidate profile calibration and understand their team's needs Work together with the coordination team to get candidates into their respective interview process Develop creative sourcing strategies for both high-volume and niche roles Provide a strategic approach to sourcing diverse talent What We're Looking For 5+ years experience as a sourcer at a fast-paced, high-growth technology company Must have a proven record of recruiting top talent for Operations position Proven abilities to attract passive candidates and build a diverse pipeline Ability to learn our talent standards and apply them to sourcing efforts Ability to move through ambiguity and ramp up quickly with limited resources Attention to detail and the ability to juggle multiple high-priority tasks at once Excellent verbal and written communication skills, with an appropriate blend of professionalism and friendliness Creative candidate sourcing techniques and data-driven decision-making Exceptional organizational skills and great follow-through on task Req ID: J-719 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead and manage a customer experience team handling dental product inquiries, oversee daily operations, track KPIs, coach team members, and improve support processes. | 2+ years frontline customer service leadership, 1+ year direct people management, customer service experience, basic tech platform knowledge, and data-driven mindset. | Dandy is transforming the massive and antiquated dental industry-an industry worth over $200B. Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world-empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Job Description Dandy is hiring a Clinical Support Team Lead (CSL) to join our Customer Experience (CX) Operations team, delivering a best-in-class experience to our dental practice clients. In this role, you will lead a team that handles complex dental inquiries through live chat, phone calls, and other communication channels. You will work alongside a small team of peers to oversee daily operations, ensure high-quality interactions, manage escalations, and improve the efficiency of support processes. You'll own key performance indicators (KPIs) and collaborate with cross-functional teams to foster continuous education for your team. The ideal candidate is a data-driven leader with a keen eye for operational efficiency, and a solid background in customer service. Shift Time : Mon-Fri - 12pm-9pm ET What You'll Do • Supervise and coach a team of front line associates focused on assisting customers with our dental products, services and tools; guiding best practices to achieve the best outcome for their patients. • Responsible for overall team performance and KPIs: • Manage team of CX reps; coaching and providing customer service guidance • Understand, track and report on KPIs including productivity, accessibility and quality. • Uphold performance standards and deliver feedback in 1:1s • Work with the QA team to audit and deliver actionable agent feedback, identifying gaps in process and building out SOPs to close identified gaps. • Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements. • Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability. • When faced with problems, you use non-standard approaches and root cause analysis to independently resolve issues. • Demonstrates an understanding of data and uses analysis to positively impact your area of ownership. • Foster a positive, collaborative team environment that prioritizes customer experiences and operational excellence. What We're Looking For • 2+ years of frontline leadership experience in customer service, ideally in a startup or tech company. • 1+ years of direct people management or supervisory experience as a title manager is required. • Proven ability to manage and develop a team, driving measurable performance improvements. • Customer service experience required, with proven ability to adapt and empathize with customers to de-escalate situations and offer solutions. • Basic understanding of tech platforms and the ability to learn new platforms quickly. Prior experience with Zendesk is preferred. • Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach. • Willingness to roll up your sleeves and fix problems in a hands-on manner. • Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements. Additional Considerations • Previous experience in a healthcare or clinical setting. • Familiarity with the dental industry or prior experience in dentistry. • A positive attitude, sense of humor, and ability to foster a fun and engaging team culture. Req ID: J-21 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off-ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead the strategy, development, and optimization of the billing platform, ensuring scalability, compliance, and excellent customer experience while collaborating across multiple teams. | 5+ years product management experience, technical fluency with system integrations and APIs, strong stakeholder management, customer obsession, analytical skills, and excellent communication. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We are hiring a Principal Product Manager, Billing and Payments to lead the strategy, development, and optimization of Dandy’s billing platform. In this role, you will own the systems that power how customers are billed, how payments are processed, and how we manage financial transactions across our products and services. You will partner with engineering, finance, operations, sales and customer service to ensure our billing systems are accurate, compliant, scalable, and user-friendly—supporting both our customers’ needs and Dandy’s business growth. This is a high-impact role where you’ll balance operational excellence and the customer experience. What You’ll Do • Own the Billing Product Vision & Roadmap – Define and execute a multi-year strategy for Dandy’s billing platform, ensuring scalability, reliability, and compliance. • Deliver Seamless Customer Experiences – Build intuitive, transparent, and accurate billing and payment processes that earn customer trust and reduce friction. • Collaborate Across Functions – Partner with sales, accounting, legal, operations, and customer service to align on requirements, priorities, and delivery. • Ensure Global Accuracy & Compliance – Work with finance and legal to ensure systems meet tax, regulatory, and audit requirements across geographies. • Optimize for Growth – Support new pricing models, subscription plans, promotions, and expansion into new markets. • Modernize Our Infrastructure – Evaluate and implement integrations with payment processors, tax engines, and billing service providers. • Leverage Data to Improve Systems – Monitor billing metrics, identify trends, and proactively address issues to improve operational and customer outcomes. What We’re Looking For • 5+ years of product management experience • Technical fluency—you can work closely with engineering on system integrations, APIs, and data flows. • Proven ability to manage complex stakeholder needs. • Customer obsession—you deeply understand customer needs, advocate for their success, and design products and experiences that earn their loyalty. • Strong analytical skills, including comfort working with large datasets to identify trends, diagnose problems, and drive decisions. • High bias for action—you move quickly, remove blockers, and drive toward solutions. • Excellent written and verbal communication skills, with a talent for translating technical concepts into clear, actionable language. Bonus Points For • Familiarity with ERP systems, payment gateways, and tax compliance platforms. • Experience in healthcare, dental, or other regulated industries. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead the strategy, development, and optimization of the billing and payments platform, collaborating cross-functionally to ensure accuracy, compliance, scalability, and customer satisfaction. | 5+ years product management experience, technical fluency with system integrations and APIs, strong stakeholder management, analytical skills, and excellent communication. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We are hiring a Principal Product Manager, Billing and Payments to lead the strategy, development, and optimization of Dandy’s billing platform. In this role, you will own the systems that power how customers are billed, how payments are processed, and how we manage financial transactions across our products and services. You will partner with engineering, finance, operations, sales and customer service to ensure our billing systems are accurate, compliant, scalable, and user-friendly—supporting both our customers’ needs and Dandy’s business growth. This is a high-impact role where you’ll balance operational excellence and the customer experience. What You’ll Do Own the Billing Product Vision & Roadmap – Define and execute a multi-year strategy for Dandy’s billing platform, ensuring scalability, reliability, and compliance. Deliver Seamless Customer Experiences – Build intuitive, transparent, and accurate billing and payment processes that earn customer trust and reduce friction. Collaborate Across Functions – Partner with sales, accounting, legal, operations, and customer service to align on requirements, priorities, and delivery. Ensure Global Accuracy & Compliance – Work with finance and legal to ensure systems meet tax, regulatory, and audit requirements across geographies. Optimize for Growth – Support new pricing models, subscription plans, promotions, and expansion into new markets. Modernize Our Infrastructure – Evaluate and implement integrations with payment processors, tax engines, and billing service providers. Leverage Data to Improve Systems – Monitor billing metrics, identify trends, and proactively address issues to improve operational and customer outcomes. What We’re Looking For 5+ years of product management experience Technical fluency—you can work closely with engineering on system integrations, APIs, and data flows. Proven ability to manage complex stakeholder needs. Customer obsession—you deeply understand customer needs, advocate for their success, and design products and experiences that earn their loyalty. Strong analytical skills, including comfort working with large datasets to identify trends, diagnose problems, and drive decisions. High bias for action—you move quickly, remove blockers, and drive toward solutions. Excellent written and verbal communication skills, with a talent for translating technical concepts into clear, actionable language. Bonus Points For Familiarity with ERP systems, payment gateways, and tax compliance platforms. Experience in healthcare, dental, or other regulated industries. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead and develop recruiting operations, optimize hiring infrastructure, partner with leadership and teams to scale recruiting processes, and drive operational excellence in a high-growth tech environment. | 4+ years recruiting operations management in high-growth tech, 7+ years recruiting experience, 4+ years people management, ATS expertise, strong communication and operational rigor. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We’re building a world-class recruiting team. The Recruiting Operations Manager will lead a team to develop an Operational Center of Excellence within the recruiting team. Reporting directly to our Head of Talent, this person will be responsible for developing all aspects of the recruiting operations function. This person will build fundamental hiring infrastructure and drive culture initiatives forward as we scale. This is an outstanding role for an ambitious recruiting professional who wants to make an outsize impact at a hypergrowth-stage company. What You'll Do Analyze and implement a strategy to help drive standardized interviewing Leverage market intel to continue to identify ways to uplift current recruiting team efforts, including current AI solutions Use data to identify process improvements, needed initiatives and recruiting training opportunities Drive effective hiring programs for Dandy Partner with People Team and Finance to continuously improve and automate our headcount planning process to ensure clarity, consistency and timeliness of hiring priorities and plans Own and optimize efficiency and adoption of recruitment processes and workflows; including shared and regularly maintained documentation Partner with recruiting leadership to maximize recruiting enablement Partner with marketing on employee brand to drive critical initiatives to build pipelines Lead, coach and develop Recruiting Ops team member(s) Lead other ad-hoc Talent initiatives as needed Support scaling recruiting operations - you will need to work smarter and not just harder Create communication channels for senior leadership members to get transparency into the hiring process What We're Looking For Required: 4+ years as a Recruiting Operations Manager (or equivalent leadership role) with full ownership of recruiting operations strategy and execution in a high-growth tech company. Proven track record scaling mid-to-late-stage technology or tech-enabled companies from 1,000+ employees to several thousand, including international expansion. 7+ years of total recruiting experience, ideally starting as a recruiter before transitioning into operations. 4+ years of people management experience. Deep expertise in ATS optimization and implementation (Ashby strongly preferred). Strong technical acumen in HR and recruiting systems, analytics, and workflow design. Excellent written communication and documentation skills. Experience creating and rolling out training and enablement programs. Self-starter with strong operational rigor and a track record of driving measurable impact. Req ID: J-657 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

The Senior Director of Product Marketing will oversee the Product Marketing team and connect the company's vision to strategies that drive commercial results. This role involves understanding the market and customer needs, anticipating changes, and creating impactful marketing strategies. | Candidates should have 12+ years of overall experience, including 6+ years in product marketing, with a proven track record in launching and scaling products. They must be customer-obsessed, strategic, and capable of navigating complexity while driving results. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is hiring an outstanding Product Marketing leader to join our growing, venture-backed company. Candidates should have a strong desire to win, with the ability to move at pace to achieve something big in an industry ripe for disruption.Product Marketing plays a vital role at Dandy, serving as the glue that connects our broader vision to the strategies and tactics required to deliver commercial results. This leader will oversee the entire Product Marketing team, which currently includes five product marketers, with two additional roles planned for 2025. Candidates must be able to dive deep into the dental vertical, establish a clear vision for who Dandy will be in the market, and partner with Marketing, Sales, and Product to win this space together. What You'll Do Understand our market and the customer more than anyone else at Dandy Anticipate market changes, tailwinds, and headwinds, and ensure Dandy is innovating to serve evolving customer needs Own and leverage the full spectrum of tools to drive market impact, from market & customer insights, to value props and messaging, to pricing and packaging strategy, and more Navigate ambiguity and complexity like a B2B marketer, but activate with the creativity and speed of a B2C marketer Create compelling, memorable strategies and approaches that cut through a crowded market and differentiate Dandy Partner with the executive leadership team and our BD function to identify and drive strategic growth vectors Further evolve the connective tissue between Product and the broader GTM, integrating PMM and Product teams early on, and owning planning and success for major launches with GTM teams Develop, grow, and retain a strong and influential Product Marketing team Shape a culture where complex ideas become simple, teams operate with commercial impact in mind, and every initiative ties back to revenue impact. Team should optimize for: Boiling concepts down to their core, distilling complex ideas into simple and powerful messages targeted at the heart of customer pain points and opportunities Commercial impact, balancing compelling messaging / claims with technical (clinical) credibility Leveraging commercial insights (Sales conversations, paid ad testing, etc.) to quickly learn and pivot Revenue and/or broader KPI impact - every team member should own and ideate within an impactful surface area You Are An experienced leader with 12+ years overall and 6+ years in product marketing, with a track record of both launching products from 0 to 1 and scaling them for maximum impact Customer-obsessed and commercially minded, always balancing user needs with business outcomes An operator who keeps teams focused and moving quickly without sacrificing creativity or results A strategist with deep customer intuition, comfortable placing bets, connecting insights to broader opportunities, and aligning teams to bring them to life Strategic yet hands-on, unafraid to dive into the details when needed Humble and low-ego, building credibility from the bottom up Comfortable taking risks, challenging the status quo, and pursuing innovation Both creative and analytical - able to drive thought leadership, informed by data, while ensuring impact is measurable and maximized Energized by both strategy and execution, with no hesitation to roll up your sleeves Someone who thrives in a fast-paced environment, bringing an entrepreneurial mindset to every challenge For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Serve as technical bridge between US engineering and Singapore manufacturing, develop diagnostic tools, lead debugging efforts, and contribute to backend automation tooling. | 5+ years software engineering experience in manufacturing or automation, strong C++ and Python skills, familiarity with hardware/software integration, and ability to work onsite in Singapore with hybrid schedule. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. We are currently expanding our advanced manufacturing and R&D footprint in Singapore, where we are collaborating with vendor partners to develop complex automation solutions. To accelerate this work, we’re hiring a Senior Software Engineer based in Singapore to work closely with local vendors and serve as the technical bridge between our U.S. engineering team and the manufacturing process on the ground. This is a critical hire designed to increase development velocity. You’ll be close to the heart of Dandy’s automation innovation, solving novel problems that intersect software and hardware and make a significant contribution to shaping the future of custom digital manufacturing. What You’ll Do • Develop a deep understanding of internal CAD and automation tools built by Dandy’s engineering team in the U.S. and how they integrate into the manufacturing process. • Serve as the first line of technical defense for any software or system-related failures in Singapore-based manufacturing processes. • Build and maintain diagnostic and triage tools to detect, isolate, and resolve system failures with minimal disruption to operations. • Lead and coordinate local debugging efforts during production station bring-up and work in tight sync with vendors and cross-functional stakeholders. • Act as the engineering point of contact for automation development partnerships • Work with the U.S.-based team during a daily 1–2 hour overlap window to stay aligned and escalate major issues or requests for support. • Contribute to backend development and tooling in support of automation initiatives and process improvement. What we’re looking for • 5+ years of software engineering experience, ideally in a manufacturing, robotics, or automation context. • Strong backend programming skills, especially in C++ and Python. • Prior experience with industrial automation, robotics systems, or CAD/CAM workflows. • Familiar with systems integration, hardware/software interfaces, and production station bring-up. • Experienced with diagnostic tooling, debugging processes, and real-time monitoring of distributed systems. • Comfortable with ambiguity and working in fast-moving, cross-functional teams. • Highly autonomous and able to operate independently • Strong communicator, able to coordinate across time zones and distill complex problems into clear updates and action plans. • Highly process-oriented with a strong emphasis on writing clear, maintainable documentation to support asynchronous collaboration. Work Environment • This role is based in Singapore, with onsite presence required during key moments (e.g., equipment bring-up, vendor collaboration), and hybrid flexibility during lower-activity periods. • Open to traveling 1-2 times per year to the US. • Expected to maintain daily 1–2 hour overlap with the U.S. team for syncs and progress updates. Req ID: J-668 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! #BI-Remote

Lead strategy and execution of advanced technology solutions for dental practices, including AI/ML and CAD-based product features to drive revenue growth and operational efficiency. | 12+ years product management experience with 7+ years in senior leadership, deep technical fluency in AI/ML and CAD, strategic vision, customer obsession, and cross-functional team leadership. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Dandy's key differentiator is deep tech innovation and groundbreaking product development. We are redefining how high-volume, completely-custom restorative products are designed and manufactured, setting a new standard in the industry with superior quality and unmatched turnaround times while reducing costs through advanced AI/ML-native automation and cutting-edge robotics. Our advanced digital platforms, intelligent manufacturing systems, and AI-powered design tools deliver outstanding value to dentists and their patients, enabling superior clinical outcomes, improved practice efficiency, and enhanced patient satisfaction. By seamlessly integrating machine learning throughout our entire workflow—from automated design optimization to robotic manufacturing precision—we're not just modernizing dental labs, we're revolutionizing them. At Dandy, we don't just serve practices—we make them more profitable, more efficient, and more successful. About the Role Dandy is seeking a Senior Principal Product Manager to lead our Practice Advanced Technology initiatives. This is a visionary leadership role focused on building technology solutions that directly drive revenue growth and profitability for our dental practice customers. You will own the strategy and execution of cutting-edge features that leverage AI/ML, CAD, and advanced technologies to transform how practices operate and grow their business. As the Senior Principal for Practice Advanced Technology, you will be responsible for developing and delivering technology solutions that make every practice that partners with Dandy more successful. This includes pioneering capabilities in practice engagement tools, direct-to-patient communication systems, and AI/ML-native treatment simulation platforms. This role represents a unique opportunity to shape the future of dental practice technology and directly impact the success of thousands of dental practices worldwide. What You'll Do Define and execute the vision, strategy, and roadmap for Practice Advanced Technology solutions that measurably increase practice revenue and profitability Drive the creation of intelligent practice engagement tools that optimize workflow efficiency and patient throughput Architect direct-to-patient communication platforms that improve case acceptance rates and strengthen patient relationships Pioneer AI/ML-native treatment simulation capabilities that enhance patient understanding and treatment plan acceptance Work closely with full-stack engineering, ML/AI, CAD, and design teams to deliver scalable, high-performance technology solutions Develop deep expertise in dental practice operations, revenue drivers, and patient journey optimization to inform product decisions Partner with the executive team to establish success metrics that directly correlate with practice revenue growth and customer retention Conduct extensive customer discovery with practice owners, office managers, and clinical teams to understand pain points and opportunities Build compelling business cases demonstrating ROI for practices and articulating the value proposition of advanced technology adoption Lead cross-functional initiatives that span multiple engineering disciplines and require coordination across complex technical systems Champion data-driven decision making by establishing measurement frameworks and success criteria for all technology initiatives Communicate product vision, progress, and impact to stakeholders at all levels through clear reporting and compelling demonstrations What We're Looking For 12+ years of product management experience, with at least 7 years in senior leadership roles driving complex, multi-disciplinary product strategies Proven track record of building and launching technology products that directly drive measurable business outcomes for customers Deep technical fluency across full-stack development, machine learning/AI systems, and CAD technologies with ability to guide technical architecture decisions Exceptional strategic thinking ability with demonstrated success translating market opportunities into clear product vision and executable roadmaps Customer-obsessed mindset with proven ability to deeply understand customer needs and translate them into compelling product experiences Outstanding communication and influence skills, with ability to build consensus across functions and articulate complex technical concepts to diverse audiences Data-driven approach to product development with experience establishing KPIs that directly correlate with customer business outcomes Entrepreneurial mindset with high bias for action—comfortable operating in ambiguous environments while driving measurable results Experience leading cross-functional teams through complex technical initiatives requiring coordination across multiple engineering disciplines Req ID: J-654 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead creation of clinical educational content and marketing materials for dental workflows, manage webinars and events, develop case studies, and collaborate cross-functionally to drive business growth. | 5+ years of dental marketing or clinical content experience with strong clinical fluency in restorative and removable treatments, excellent writing and presentation skills, and ability to create long-form educational content. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the role: Dandy is building the future of restorative dentistry — combining cutting-edge lab technology with intuitive digital workflows. We’re looking for a clinically fluent storyteller to lead our Lab & Clinical Content Marketing. If you know how to translate complex dental workflows into content that drives education and adoption, this role is for you. In this role you will ideate and create educational clinical content that teaches dentists new intraoral scanning and restorative treatment workflows, highlight treatments with clinical case studies featuring real patients, and build marketing materials that grow the Dandy business. You will lead & create Dandy’s clinical content in a variety of formats including educational long-form in-person and online CE webinars & event presentations, long-form clinical case studies, and short-form web, email, and social media content. You will be the content lead for Dandy’s quarterly Digital Summit - which educates thousands of dentists on the latest treatments, digital workflows, and technologies in restorative and removable dentistry! Minimum Qualifications • 5+ years of experience in dental marketing, education, or clinical content creation • Strong clinical fluency in restorative and removable treatments (e.g., crowns, bridges, implants, dentures) • Proven ability to independently create long-form educational content and presentations • Strong writing, editing, and interviewing skills with a focus on clarity and accuracy Final candidates may be asked to complete a short clinical content assignment as part of the interview process. Preferred Qualifications • 5+ years in building detailed, long-form educational clinical marketing content. • Track record of building successful campaigns, educational presentations, and/or long-form content that drove audience engagement and business results. • Highly entrepreneurial with ability to ideate, create processes within organizations, and solve challenging problems in start-up like settings. (example: Build ways to find new case studies from Dandy dentists worth sharing with our community. Come up with new content ideas from scratch and work cross-functionally with growth marketing and our creative team to make them a reality) • Comfort with fast iteration, testing, learning, and responding quickly to changing market signals. • Excellent interpersonal skills, able to strike the right balance in all situations, from cross-functional working groups to dentist interviews and presentations. • Strong analytical skills, able to identify and act upon opportunities for content improvement, business goals, and impact. • Highly curious individual who is excited to learn about complex clinical ideas, treatment workflows, and new dental technologies. ( example: Crown and bridge materials, intraoral scanners, dental lab industry) • Experience with digital content creation tools. (ie. Photoshop, Canva, Capcut, Premiere etc.) What You’ll Own • Clinical Education & Content Strategy • Develop new ideas for clinical content that aligns with Dandy's business goals, target audiences, and brand voice. • Collaborate cross-functionally with the Creative Team, Product Marketing, and Customer Marketing teams to execute campaigns aimed at customer acquisition, retention, and expansion. • Analyze the performance of content and adjust strategy as needed to increase effectiveness and alignment with business goals/OKRs. • CE Webinars & In-Person Event Presentations: • Partner with subject matter experts, Dandy clinicians, and industry Key Opinion Leaders (KOLs) to develop impactful CE presentations that position Dandy as a thought leader in the dental industry. • Storyboarding, scripting, and crafting of compelling stories/presentations that highlight lab innovation and clinician success for webinars and events. • Dental Case Studies : • Identify, develop, and publish high-quality clinical case studies showcasing patient and business impact • Manage intake process, interviews, copywriting, and visual packaging. • Boost awareness with creative and growth teams on paid social, email, sales, and account management. • Website Content: • Serve as the primary clinical voice across web, email, and landing page content • Translate complex treatment workflows and lab innovation into clear, compelling copy • Advertising & Campaign Support • Develop short-form copy for paid media, direct mail, and digital ads — always grounded in clinical accuracy Note on AI usage (ChatGPT, Gemini, Claude and other tools): On the Product Marketing team at Dandy we strive to stay on the forefront of everything we do. Although it is expected to have a strong understanding and experience using these AI tools — we caution over reliance on these tools - especially in a clinical setting where accuracy is paramount. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Lead and scale a field training team, optimize field operations, manage performance metrics, and collaborate cross-functionally to improve onboarding and customer success. | 5+ years in operations or field management, proven people management skills, project and process management experience, excellent communication, data-driven mindset, and willingness to travel regularly. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is hiring a Field Training Operations Manager to lead, scale, and optimize our growing Field Training team. This person will be responsible for building the systems, processes, and team needed to deliver high-quality in-person onboarding experiences to our customers. The ideal candidate has deep experience scaling field operations, leading high-performing teams, and building infrastructure that supports field-based implementation/onboarding work at scale. This role requires regular travel, strong cross-functional collaboration, and a passion for supporting customer success and driving measurable impact through field execution. What You'll Do • Lead and manage a growing team of Field Trainers and Sales Technicians—owning hiring, coaching, performance management, and team development. • Build and scale the field training motion, including developing playbooks, defining KPIs, and establishing operational processes to support rapid growth. • Optimize field operations: Oversee scheduling, resource allocation and travel planning for the team to ensure coverage and efficiency across regions". • Drive cross-functional alignment with Product, Sales, and Customer Success to identify and solve onboarding bottlenecks, leveraging data and field insights to improve the customer experience. • Own performance measurement, using KPIs and customer outcomes to evaluate training effectiveness and continuously refine the approach. • Lead strategic projects across the customer lifecycle—from onboarding through post-training ramp—to improve retention, satisfaction, and speed to value. • Travel regularly to customer practices to observe field training firsthand and inform improvements to team operations and customer delivery. • Maintain internal systems, including documentation, SOPs, and training materials, to promote consistency and scale across a distributed team. What We're Looking For • 5+ years of experience in operations, implementation, field/territory management, or strategy roles within a fast-paced, high-growth environment. • Direct experience hiring, building, and scaling a field team. • Proven people management skills with a track record of developing strong, engaged teams. • Strong project management and process-building experience, ideally in a field or customer-facing context. • Excellent communication skills, both internal and customer-facing. • Data-driven decision-maker with a strong record of managing a team with multiple projects to meet deliver timelines and activation targets. • Highly organized and detail-oriented, with the ability to manage logistics and competing priorities. • Willingness to travel regularly to support field training operations and team development (approx. 25–50% travel). • A self-starter mindset with a “roll up your sleeves” attitude—no task is too big or too small. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! Compensation Range: $116.5K - $137K

Leverage data analysis to support marketing, sales, and account management teams by developing KPIs, dashboards, and experiments to improve customer acquisition, retention, and revenue growth. | 4+ years in revenue or customer lifecycle analytics with strong SQL and Python skills, excellent communication, autonomy, and ability to work cross-functionally in a B2B setting. | Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. Revolutionizing the dental industry is hard…and we need help. We're on the hunt for an experienced senior data analyst who can tackle some of our most significant challenges in the realm of analytics for Marketing, Sales, and Account Management teams. These functions are responsible for key aspects of Dandy’s business, obsessing about the customer experience. This role will support them to grow customer acquisition domestically while expanding internationally, increase recurring revenue with existing customers, and improve customer retention. In this highly cross-functional role, you will work autonomously to leverage data analysis to make recommendations that make Dandy a more compelling service for our customers. Your responsibilities/opportunities • Utilize your data super powers to reduce ambiguity and solve problems • Develop and share insights that drive the business to better serve, acquire, and retain customers • Define the data language (i.e. KPIs, dashboards, measurement, etc) to ensure your team grasps the underlying truth that drives progress and success • Facilitate rapid decision making through ad hoc work or by democratizing data/self service (effective BI or user-friendly explores in Looker in partnership with our data engineers) • Design and execute effective A/B experiments that identify ways to improve outcomes • Be a strategic thought partner with cross-functional stakeholders • Mentor other analysts and help them grow About you: • 4+ years of experience working in revenue, retention, or customer life cycle analytics, ideally in a B2B setting • BA/BS in a quantitative field such as mathematics, statistics, engineering with customer empathy or a BA/BS in behavioral science (economics, psychology, etc) with statistics skills • Excellent SQL & Python skills • Strong communication skills and experience communicating results in a way that drives change. You have the ability to use data to inform, align, and lead • Strong senses of autonomy and ownership • Strong critical thinking, problem solving, and statistical skills • Proven ability to navigate ambiguity and deliver value is cross functional setting Bonus points: • Experience working with a B2B sales pipeline and revenue data at a company like Shopify, Amazon, Uber, Lyft, Instacart, or the like. • Strong customer empathy, particularly for dentists • Have experience turning vague business problems into statistical rigorous analyses & solutions (e.g. causal inference, predictive modeling) • Interest in working and learning in an earlier stage company where we’re still working out some of the basics • Experience in Looker, Hex, and dbt For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! #BI-Remote