CrossFire Group

Provide courteous and prompt resolution to member inquiries, support enrollment and product implementation, and improve customer experience. | Requires at least 2 years of recent customer service experience, strong communication skills, and ability to handle multiple priorities. | We have a great client that is looking for a Customer Service Specialist in Rochester, MI! This is a 13-week contract with the possibility of extension or direct hire. The pay rate is $23 per hour. Job Summary: This position has the following primary objectives with respect to customer relations: • Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers • Support corporate and departmental goals, member enrollment activities and product implementations • Research, investigate and resolve service failures. Improve customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention • Educate members and prospective members to promote HAP as the health care coverage of choice. Qualifications: • Associate’s Degree OR minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree. • Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years. • High degree of integrity, patience, maturity, empathy, tact and Diplomacy. • Problem solving skills, flexibility, good judgment and ability to provide service excellence. • Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation. • Ability to handle multiple priorities concurrently in a timely and accurate manner. • Strong interpersonal, listening, verbal communication and business writing skills. • Efficiency in using a PC and various Microsoft programs. • Fundamental understanding of HMO/PPO/POS delivery system and claims billing. • Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled. Apply Today!! #zr #IND1

Support embedded and application development for vehicle electronic backbones with a focus on VxWorks in a hybrid onsite role. | Minimum 5 years experience, related degree, embedded systems skills with VxWorks, C/C++ on Linux, cybersecurity knowledge, and experience with PLM and requirements software. | We are working with a great team to assist them in brining aboard a new Software Development Engineer to support embedded and application development for vehicle electronic backbones with a focus on utilizing VxWorks. This is a hybrid role with 3-4 days onsite in Auburn Hills, MI, and an hourly pay rate of $50.00-$60.00 per hour. Travel expectation: up to 25% Requirements • Experience working on programs with external software development teams • Ability to obtain security clearance • Be able to work solo and as part of a team • Minimum 5 years experience in the field • Have a related degree in Computer Science or BSEE • Ability to utilize Microsoft suite of tools to provide information and updates to upper management • Knowledge of the Department of Defense on Cybersecurity and Risk Management Framework a plus • Experience working in PLM software such as IBM Jazz and requirements software such as CAMEO • Experience with CMMI and CMMC a plus • Cybersecurity best practice coding knowledge and use of HP Fortify scanner a plus • Experience with VX Works for Real Time computing systems • Experience coding in C and C++ in a Linux OS • Experience developing software development plans (SDP) a plus • Experience approving software code developed by others For immediate review please send a copy of your resume to Ken Markiewicz at kmarkiewicz@xfiregroup.com Job Type: Full-time Pay: $50.00 - $60.00 per hour Work Location: In person