CrossFire Group

Compensation

Full Description

We have a great client that is looking for a Customer Service Specialist in Rochester, MI! This is a 13-week contract with the possibility of extension or direct hire. The pay rate is $23 per hour. Job Summary: This position has the following primary objectives with respect to customer relations: • Provide follow-up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers • Support corporate and departmental goals, member enrollment activities and product implementations • Research, investigate and resolve service failures. Improve customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention • Educate members and prospective members to promote HAP as the health care coverage of choice. Qualifications: • Associate’s Degree OR minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree. • Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years. • High degree of integrity, patience, maturity, empathy, tact and Diplomacy. • Problem solving skills, flexibility, good judgment and ability to provide service excellence. • Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation. • Ability to handle multiple priorities concurrently in a timely and accurate manner. • Strong interpersonal, listening, verbal communication and business writing skills. • Efficiency in using a PC and various Microsoft programs. • Fundamental understanding of HMO/PPO/POS delivery system and claims billing. • Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled. Apply Today!! #zr #IND1