Clearway Health

Design and oversee specialty pharmacy services, analyze drug market intelligence, and collaborate with healthcare partners to optimize pharmacy programs. | Requires a Pharm D or similar degree, at least 7 years of clinical pharmacy experience, and management experience; skills in drug information, regulatory knowledge, and stakeholder collaboration. | Welcome to Clearway Health - a recognized Great Place to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers. POSITION SUMMARY: The Clinical Pharmacy Program, Director is responsible for the design, development, implementation, and ongoing monitoring of all specialty pharmacy services and programs at Clearway Health. In this role, the Director also oversees the strategic gathering, analysis, and dissemination of drug information and market intelligence. This includes reviewing, evaluating, and communicating insights related to specialty drug pipelines, FDA actions, new drug launches, changes in drug indications, payer and PBM policy updates, and broader market shifts impacting the specialty pharmaceutical landscape. ESSENTIAL RESPONSIBILITIES / DUTIES: Develops and works on approval of business cases for key strategies and initiatives Provides oversight and supervision of drug information specialists and initiatives and market intelligence activities. Reviews and analyzes specialty drug pipelines, new NDA, ANDA and BLA applications, FDA actions, new drug launches, package insert changes, new indications, new or updated REMS requirements and other areas pertaining to the specialty pharmaceuticals space Reviews and analyzes payer and PBM policy changes pertaining to specialty pharmaceuticals Reviews, analyzes regulatory changes pertaining to specialty pharmaceuticals and pharmacies and advise on workflow and process changes Prepares drug monographs, policies, protocols and educational materials as needed Works collaboratively with Clearway teams and health system partners to provide education and information on all matters pertaining to drug information, specialty drug pipelines, specialty pharmacy regulatory changes and payer/PBM policy changes Coordinates multi-disciplinary committees with participation by Clearway teams and health system partners to share specialty pharmacy market intelligence, drug pipeline updates, regulatory and policy changes Helps design value initiatives geared toward optimizing specialty pharmacy services, improve patientcare outcomes and boost the financial performance of specialty pharmacy programs Develops analytics, analytical tools and performance metrics to use in value analysis Attends corporate and site-based committee meetings and other ad hoc meetings with clinicians and health system personnel as necessary to assess needs, communicate progress on specific projects and develop relationships. Maintains a thorough knowledge of all product and service needs and industry developments related to specialty pharmacy Builds effective working relationships with health-system partners as well as external stakeholders (pharmaceutical companies, health plans, PBMs) Others duties as assigned JOB REQUIREMENTS: EDUCATION: Bachelor’s or Pharm D degree in Pharmacy is required Master’s degree in pharmacy, healthcare management or business administration is preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Licensure to practice pharmacy in at least one state is required. EXPERIENCE: Minimum of 7 years of clinical pharmacy experience Minimum of 3 years of experience working in health research, pharmacy education, drug information or a related field Minimum of 1 year of management/supervisory experience KNOWLEDGE AND SKILLS: Strong verbal and written communication skills for interacting with all levels both inside and outside the organization. Advanced knowledge and experience of strategic sourcing processes and methodologies. Demonstrated knowledge of contract structures, terms, conditions, risk mitigation and experience executing/drafting business requirements and key performance indicators in contracts. Proficient in the use of Microsoft Word, Excel, PowerPoint and Outlook. Ability to structure and prioritize work to achieve specific deliverables in an environment characterized by tight deadlines and competing priorities. This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $153,000 - $191,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. Clearway Health has been recognized as a Great Place To Work® for two consecutive years as well as a Fortune Best Workplaces in Health Care™! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. At Clearway Health, diversity, equity, inclusion, and belonging are essential parts of our business and workplace culture. We offer a wide range of benefits, perks, and wellness programs in addition to continuous learning opportunities to help you grow. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support, and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems, and the communities they care for to accelerate their specialty pharmacy programs. According to the Federal Trade Commission (FTC), there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not reach out to individuals via text, we do not ask or require downloads of any applications, or “apps” and applicant screenings, interviews and job offers are not conducted over text messages or social media platforms. We do not ask individuals to share personal or banking information during the recruiting process. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC.

Support hospital pharmacy integrations, train staff, optimize workflows, and manage patient relationships in a travel-intensive role. | Must have pharmacy technician certification, 4-5 years pharmacy experience, and be willing to travel extensively. | Welcome to Clearway Health - a recognized Great Place to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers. The Implementation Specialist at Clearway Health will work with new partnership hospitals to integrate and launch new pharmacy services. The Implementation Specialist is deployed to the client at the onset of the partnership and is responsible for providing hands on, in person, integrated care for patients with high medication cost. You'll be responsible for delivering safe and efficient specialty services while training the incoming new team members including Pharmacy Technicians and Pharmacy Liaisons. When not integrated at a new hospital partnership, you will be assigned work from an existing liaison that requires additional support, or other special projects in support of company or departmental initiatives. Travel Requirements: This individual must be a nationally certified pharmacy technician under the Pharmacy Technician Certification Board (PTCB). This position requires extensive air and/or auto travel to and from the client sites (domestic only). The Implementation Specialist is expected to travel from several weeks to up to one year for each client site. Frequency and mode of travel will depend on the distance from the individual’s remote home base to the client site. The Implementation Specialist is a full-time travelling position; the qualified candidate must be willing to travel, which will include overnight and extended stays at a client location. Estimated durations of travel will be 3-4 months per project. ESSENTIAL RESPONSIBILITIES / DUTIES: As one of our Implementation Specialists, you will be responsible for the filing and renewing of any primary state pharmacy technician license registration. The Implementation Specialist is required to have a valid driver’s license with current auto insurance. Clearway will reimburse for any state pharmacy technician license registration (besides their home state) and travel expenses. Implementation & Change Management: You'll provide hands-on expertise, resources, and knowledge to new hospital sites as part of a new client partnership agreement Own in partnership with our People & Culture team the on-boarding experience and client satisfaction of new hires Build, develop and/or maintaining on-site provider and pharmacy relationships by providing exceptional pharmacy care to patients Developing relationships with local insurances, drug representatives, and external care providers to create a holistic care model for each and every patient Owning of identification and address of Clinic and/or Pharmacy workflow inefficiencies: Identify key barriers, create workflow maps, propose new ideas, gain agreement from staff, and execute changes to promote workflow efficiencies (PA workflows, pharmacy workflows, escalation protocols, communication methods, patient flows) Integrating specific and centralized processes for safe and efficient fulfillment of specialty pharmacy services at client sites; including training materials and education Refinement of workflows and processes post launch to deliver Clearway Health experience to patients Training of on-site client staff liaisons to ensure local model is consistent with every site and ensure all liaisons meet competency requirements Provider Relations –The Implementation Specialist is responsible for making initial contact with the clinical team. This includes but not limited to Attending a provider or all staff meeting. Shadow a member of each group (pharmacy staff, front desk, MA, RN, and MD) to evaluate the efficiency and flow of the program’s current state. Identify clinic sponsors to obtain feedback/gaps with past, present, and future workflows. Purpose is to mimic what is working and provide solution to improve and expand patient care model. Train and Shadow new Pharmacy Technician Liaisons and Pharmacists in all duties, roles, and responsibilities Track and report status to management along with any issues: escalate to leadership any risks and barriers to success including identifying and managing individual staff presenting challenges with adopting new protocols As a member of the clinical team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone. Communicate with Specialty Pharmacy Management, Medical Directors, and Practice Managers to provide support for new and ongoing hospital initiatives Monitor staff to ensure that all required documentation is properly completed for billing purposes to include electronic orders and paperwork related to medications ordered Utilize drug pricing provided by pharmacy and reconcile reimbursement to make sure it is within range Communicate directly with patients to assist them in the awareness of their medications Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow- up Patient Relationship Development and Client Performance – You'll be responsible for managing and growing patient base by recruitment and retention of specialty pharmacy services Patient enrollment functions, including following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements Retention of patients through excellent service Navigation of patient EMR (electronic medical record) to effectively answer questions and/or provide documentation as needed for prior authorizations Resolve patient care issues and situational awareness around when to involve managers and/ or clinicians JOB REQUIREMENTS EDUCATION: HS Diploma or G.E.D. required AA or BA preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Must be registered and in good standing with any State Board of Pharmacy. Implementation Specialist must have current active National Certification verified by PTCB. Must have a valid driver's license with current auto insurance. Must be willing and able to travel up to 75% of the time. EXPERIENCE: Must have 4-5 years of pharmacy experience, Pharmacy leadership experience preferred KNOWLEDGE AND SKILLS: Excellent English oral and written communication skills required; as well as ability to communicate professionally over the phone. Excellent interpersonal skills to relate to hospital healthcare personnel working cooperatively and collaboratively to resolve situations and problems, as well as effectively communicating and displaying leadership within and outside of the department. Cultural sensitivity, understanding, and comfort with a wide range of social, racial and ethnic populations. Must practice discretion and confidentiality as position deals with highly sensitive and private data. Ability to understand, explain, and actively promote the hospital’s objectives through direct coordination and commitment to the program’s goals. Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Highly proficient in Microsoft Office particularly Excel, Word, and Outlook. Ability to quickly learn other relevant applications that support management of patient care and assigned responsibilities; and ability to extract necessary information. Other professional skills and qualities: organized, strong attention to detail, ability to self-direct through multitasking and prioritizing, dependable, empathetic, focused on quality service, goal oriented. Capacity to work independently by managing workload and meeting established goals in a fast paced environment Knowledge of transplant, hepatitis C, infectious diseases (including HIV), oncology and/or other specialty medication therapies preferred. Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served is a plus. Experience with submission of prior authorization requests to third party payors Familiarity with 340B drug program and ACO hospital models Knowledge of QS1/NRx, EPIC, Salesforce, CoverMyMeds This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $70,000 - $85,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. Clearway Health has been recognized as a Great Place To Work® for two consecutive years as well as a Fortune Best Workplaces in Health Care™! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. At Clearway Health, diversity, equity, inclusion, and belonging are essential parts of our business and workplace culture. We offer a wide range of benefits, perks, and wellness programs in addition to continuous learning opportunities to help you grow. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support, and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems, and the communities they care for to accelerate their specialty pharmacy programs. According to the Federal Trade Commission (FTC), there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not reach out to individuals via text, we do not ask or require downloads of any applications, or “apps” and applicant screenings, interviews and job offers are not conducted over text messages or social media platforms. We do not ask individuals to share personal or banking information during the recruiting process. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC.

Develop and execute marketing and corporate communication strategies, create content, manage digital campaigns and social media, coordinate events, and support internal and external stakeholder engagement. | Requires 5+ years marketing and corporate communications experience, bachelor's degree, proficiency with Microsoft Office, strong writing skills, and familiarity with digital marketing platforms and healthcare industry knowledge preferred. | Welcome to Clearway Health - a recognized Great Place to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs. At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers. POSITION SUMMARY: As an experienced marketer who is comfortable with independent decision-making, you'll play a pivotal role in fostering effective communication and engagement to collaborate cross-functionally with internal stakeholders and external partners to ensure consistent, impactful messaging across all channels that highlight Clearway Health’s innovative specialty pharmacy services. You'll bring your best as you work closely with internal stakeholders to craft compelling content, maintain brand consistency, and contribute to the success of corporate programs and events. You’ll develop and manage marketing programs including digital marketing, social media, lead generation campaigns and conference and industry events and measuring the performance and analytics of these programs. This position must utilize skills including team-based interaction, project management, goal setting and administrative support. You’ll thrive by balancing strategic initiatives, being an active listener and exhibiting an organized approach to planning, communication and execution of administrative tasks, project management and creative work. You’ll be brilliant, strategic and hands-on to own responsibility for developing and executing marketing initiatives that amplify Clearway Health’s brand, drive engagement, and support business growth. ESSENTIAL RESPONSIBILITIES/DUTIES: Corporate Communications Develop, execute and analyze comprehensive internal and corporate communication strategies to align with organizational goals, values, and initiatives, adjust accordingly Create engaging content for corporate communication channels across various internal platforms (e.g. Slack) including newsletters and email communications, while exploring new channels like texting and intranet Collaborate with department leaders to gather relevant information, stories, and updates for dissemination among employees Support People & Culture by assisting with documentation, messaging, and campaigns for programs such as recognition/awards, DEI, and culture Take ownership of project requests related to internal and training documents Maintain the internal Style Guide, ensuring all corporate communications adhere to brand guidelines Oversee the Company Store program including merchandise maintenance and administrative activities including wallet and inventory management Content Creation Develop compelling marketing content aligned with brand voice, including case studies, blog posts, white papers, email copy, and sales collateral Partner with subject matter experts to translate complex healthcare topics into accessible and engaging content Assist in creating and collating marketing materials as needed, working with design and print vendors Partner with Client Success Managers to create client marketing assets, including patient-facing materials and other pieces of marketing collateral as needed Collaborate with Director of Marketing and Communications with copywriting for poster abstracts and speaker submissions for major pharmacy and other industry conferences Collaborate with Director of Marketing and Communications with speaker preparation including PowerPoint development, script writing and dry runs Digital Marketing Work closely with colleagues across marketing, client development and corporate operations to create and manage project plans and campaigns for various digital marketing activities Build strategies to publish display, social media, SEO and web advertisements and build schedules for each digital campaign Support lead generation and post-event follow-up strategies in collaboration with Client Development and Marketing leadership Social Media Management Manage all social media activities including post creation, graphic creation (using a freelance designer) and monitoring tags, mentions and other activities Manage LinkedIn and YouTube channels Support management of Facebook page for talent acquisition Event Management Coordinate events and meetings by identifying, assembling, and organizing requirements, establishing contacts, developing schedules and assignments, and managing mailing lists to ensure event success Manage deliverables for each conference and event, including content, graphics, videos, and collateral Handle sponsorship, membership and attendee registrations and paperwork Develop prep sheets for each event, helping company attendees organize their trip and conference attendance Support company webinars by managing registrations, speaker preparation, live logistics and follow-up General Keep current of industry trends, best practices, and emerging technologies in corporate communications and marketing and apply them to your work Accomplish organization goals by accepting ownership for completion of new and different requests Prepare regular reports and presentations that communicate campaign outcomes and key insights Manage outside vendors, including project coordination and billing JOB REQUIREMENTS: Required Education and experience: A bachelor's degree in marketing, Communications, Public Relations, or a relevant field EXPERIENCE: Combined experience of 5+ years of experience in marketing and internal/corporate communications or a closely related specialty is required with a preference for experience in the healthcare industry. Mastery of Microsoft products, including Word and PowerPoint, is required. Preferred Education of experience: Proficiency in graphic design or working alongside graphic designers is advantageous. Understanding the commercial printing process is advantageous. CERTIFICATES, LICENSES, REGISTRATIONS: Required certificates, licenses, or registrations: N/A Preferred Certificates, Licenses, Registrations: Certificates in fields related to digital marketing and website development/optimization are helpful. Google certification is a plus. Extensive knowledge of predominant digital marketing platforms is critical, including Hootsuite, Google Analytics, Hubspot or similar. A good grasp of marketing automation and lead software is also beneficial. Strong writing and editing skills with a portfolio of professional marketing content. KNOWLEDGE / SKILLS / ABILITY: Exceptional written and verbal communication skills, including copywriting, editing, and proofreading Proficiency in independent work within a remote environment, with strong organizational and time-management abilities Attention to detail and effective interpersonal skills for fostering relationships with team members Creative thinking skills for developing compelling content, with knowledge of social and digital media practices Capacity to handle multiple tasks simultaneously and adapt to changing priorities, demonstrating strong judgment and flexibility Experience with intranet and knowledge management systems, along with the ability to simplify complex healthcare information Understanding of healthcare industry regulations and compliance in internal communications is a plus Self-starter, high level of initiative, proven proactive thinker Well-versed in the use of social media as a marketing tool Expertise in website metrics and best practices Experience with search engine optimization, lead generation, and email marketing Maintaining a working knowledge of the complex needs of a wide variety of conferences and industry events Experience using Salesforce SPECIAL WORKING CONDITIONS (ON-CALL, TRAVEL, SHIFT, COVERAGE): 10% travel Clearway Health has been recognized as a Great Place To Work® for two consecutive years as well as a Fortune Best Workplaces in Health Care™! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. At Clearway Health, diversity, equity, inclusion, and belonging are essential parts of our business and workplace culture. We offer a wide range of benefits, perks, and wellness programs in addition to continuous learning opportunities to help you grow. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support, and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems, and the communities they care for to accelerate their specialty pharmacy programs. According to the Federal Trade Commission (FTC), there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not reach out to individuals via text, we do not ask or require downloads of any applications, or “apps” and applicant screenings, interviews and job offers are not conducted over text messages or social media platforms. We do not ask individuals to share personal or banking information during the recruiting process. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC.