City Wide Facility Solutions

Generate new business, develop client relationships, deliver sales presentations, create proposals, and manage client onboarding. | Proven success in B2B sales, strong communication skills, organizational abilities, and experience in facility management or related services. | City Wide Facility Solutions is looking for a driven and high-performing Sales Executive to join our CBS Division. This role is pivotal in helping our clients enhance their facility operations while maximizing cleanliness and efficiency. As a Sales Executive, your primary responsibility will be to generate new business by identifying valuable sales opportunities and driving the sales process from start to finish. In this position, you will leverage your existing relationships as well as develop new connections within your designated territory. You will be instrumental in promoting our comprehensive range of maintenance services to potential clients, creating tailored proposals, and nurturing long-term relationships. Who We Are At City Wide Facility Solutions of Southeastern Wisconsin, we’re more than a facility management company — we’re a people-first, purpose-driven team committed to making a lasting impact. Our culture is built on servant leadership, integrity, teamwork, community impact and the belief that excellence is achieved when we lift others up. We celebrate wins, support our employees and contractors like family, always aim to be 1% better every day, and never lose sight of the bigger picture: helping our clients, contractors, and communities thrive. Why You’ll Love It Here At City Wide, you’re not just filling a role—you’re becoming part of a mission. You’ll be empowered to own your work, make decisions that matter, and see the direct impact of your efforts every day. From building lasting client relationships to seeing the services you sold come to life, this is a place where sales is more than a transaction— your work here has purpose—and it’s felt City Wide. Is This You? Are you a connector, a problem-solver, and someone who loves seeing a project through from start to finish? We’re looking for someone who’s more than a salesperson—you’re a trusted partner, a go-getter who follows through, and someone who takes pride in seeing a job done right. At City Wide, you’ll have the opportunity to both drive new business and stay involved to ensure the success of what was promised—every step of the way. What You’ll Do: Sell Solutions Proactively prospect and develop new business through cold calls, networking, referrals, and local outreach Deliver engaging, value-driven presentations that speak to client needs Create customized proposals and pricing that align with client goals and budgets Negotiate terms and confidently close deals that lead to long-term partnerships Manage What You Sell Coordinate service implementation and launch once a contract is signed Partner with internal teams and independent contractors to ensure service delivery is on time, on budget, and up to standard Serve as the point of contact during initial execution and transition to Account Management Build Relationships That Last Maintain ongoing communication with clients after the sale to ensure satisfaction and encourage future opportunities Be the trusted, go-to person for your clients—someone they can count on Stay Organized & Informed Track all sales activities, proposals, and communications in our CRM Stay current on industry trends, innovations, and competitor offerings Key Responsibilities: Identify and prospect potential clients through various channels, including networking, cold calling, and attending industry events. Deliver compelling sales presentations to prospects and conduct thorough needs analysis to understand client requirements. Develop custom proposals and pricing models that align with client needs and budget constraints. Negotiate terms and close deals to meet sales targets. Maintain effective communication with clients to ensure satisfaction and retention. Collaborate with internal teams for seamless service delivery. Keep meticulous records of sales activity and client interactions in the CRM system. Stay informed on industry trends, competitor offerings, and new cleaning technologies. What You Bring to the Table: Proven success in B2B sales (service industry preferred) Strong project management or operations coordination experience Exceptional communication and relationship-building skills Self-starter attitude with a knack for problem-solving Detail-oriented and comfortable with CRM systems Passion for making an impact in your community and with your clients Bachelor’s degree or equivalent experience in Business, Marketing, or related field. Minimum of 3 years of B2B sales experience, preferably in facilities management or related services. Proven track record of achieving sales targets and driving new business. Excellent communication, negotiation, and interpersonal skills. Strong organizational and time management abilities. Proficient in using CRM software and Microsoft Office Suite. Ability to work independently and as part of a collaborative team. Willingness to travel within the designated territory as required. City Wide Facility Solutions offers competitive compensation and comprehensive benefits including: Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) with company match PTO (Paid Time Off) Holiday Pay Training & Development Wellness Resources $450 Car Allowance Giving Back Matters Here We believe that when we support our community, everyone benefits. That’s why we offer paid volunteer time so you can give back to causes you care about — alongside a team that shares your heart for service. Whether it's through company-led outreach or supporting a charity of your choice, you’ll be part of a ripple effect that makes a real difference. City Wide is an equal opportunity employer.

Lead client engagement, retention, and service expansion while managing contractor performance and ensuring service quality. | 3+ years in client retention or service roles, strong communication and organizational skills, proficiency with CRM and Microsoft Office, and reliable transportation. | At City Wide Facility Solutions, we’re always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun! City Wide of Columbus is looking for Account Managers (we call them Facility Solution Managers) to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+! Who Are We: We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America! Essential Functions Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow-ups and quality control. Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed. Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs. Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A’s, SDS sheets). Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality. Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules. The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant! You are the Superstar we are looking for if you... Proven success (3+ years) in client retention or service roles, with a passion for delivering exceptional customer experiences. Strong relationship builder with excellent communication skills, both verbal and written. Proactive, detail-oriented, and highly organized; skilled at managing multiple priorities and solving problems independently. Confident, adaptable, and forward-thinking; comfortable tackling new challenges and voicing ideas for improvement. Technologically savvy, proficient in Microsoft Office and CRM systems. Holds a high school diploma (bachelor’s degree preferred); previous service industry experience valued. Reliable transportation with the ability to travel daily to client locations. City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans. Job Type: Full-time Base Salary: $50,000.00 - $60,000.00 per year + Car Allowance + Commission Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at https://www.Columbus.GoCityWide.com/.

Generate sales leads, manage the sales process from cold calling to closing deals, maintain CRM data, and meet sales goals within a designated territory. | 2-8 years outside sales experience, success in cold calling, territory management skills, strong communication, team collaboration, and proficiency with CRM and Microsoft Office. | Are you an enthusiastic outside sales professional with a knack for closing deals? Do you dream of a sales role where your earning potential knows no bounds? If you answered yes, City Wide East Brunswick is eager to benefit from your skills! This position offers a base salary of $60,000 plus commissions, with expected earnings between $95,000 and $110,000. City Wide is on the lookout for a Sales Executive to help generate sales leads and secure new client business. You'll take charge of the entire sales process, from cold-calling and lead generation to closing deals. The ideal candidate is a self-starter with a hunter's mindset, driven by the opportunity to earn substantial sales commissions, and thrives in a team-oriented atmosphere. This role will involve managing a territory that includes Somerset County and the surrounding areas. Why choose City Wide? City Wide Facility Solutions is a frontrunner in the building maintenance sector. We pride ourselves on being a sales and management company offering a comprehensive solution for all building maintenance needs, inside and out. We lead by embodying our core values of honesty, integrity, professionalism, care, and teamwork. We're seeking individuals who want to build a career, not just fill a position - and we're passionate about promoting from within. If you're searching for a dynamic group within a collaborative, inclusive, and fun environment that recognizes and rewards strong performance, we would love to have you apply. Are you ready to join our team? What you'll be doing in this role: Discover and engage potential clients, leads, and referrals to achieve or surpass your sales goals. Kick off the sales journey by setting up appointments, understanding client needs, and delivering initial presentations. Close sales by building strong relationships with potential clients, showcasing our service offerings, addressing any concerns, and preparing contracts. Meet and maintain activity standards by making a minimum number of prospecting calls and cold visits each week. Leverage and oversee the customer relationship management system (CRM) to keep all client and lead information organized. Manage your "Top 100" list effectively within the CRM. Foster a positive and collaborative work environment. Safety Sensitive This role is considered Safety Sensitive Should you receive an offer, you'll need to successfully complete a pre-employment drug screening and background check. Compensation Your starting salary will be $60,000, with opportunities for additional bonuses and commissions. The highest achievers can aim to earn up to $110,000 in their first year. We also provide mileage reimbursement. Here are some extra ways we reward our team members: Exciting bonus opportunities Commission earnings Monthly bonuses Performance-based bonuses Quarterly bonuses Annual bonuses 2-8 years of Outside Sales experience required. Preferred Outside Sales in B2B environment. Must have previous success with cold calling (phone and in the field) Organized with territory management experience. Strong outgoing, dynamic personality Track record of meeting and exceeding sales goals Excellent oral/written communication skills, leading client meetings Team player who can work effectively with operations and other sales team members. Proficient in Microsoft Office (Word, Excel, Outlook, etc.) Strong knowledge of CRM systems Benefits Mileage reimbursement Cell phone allowance 401k Health insurance Paid time off Dental insurance Vision insurance Life insurance Paid training

Manage client relationships and contractors, negotiate contracts, ensure service quality and client satisfaction, coordinate site visits, and support business operations for assigned client areas. | 3+ years outside B2B account management experience, client retention success, strong communication, detail-oriented, Microsoft Office and CRM proficiency, and ability to travel locally daily. | Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Metro New Jersey. The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. What you will do... Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. Notify Sales Executives of potential accounts in your territory, especially new construction. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. 3+ years outside B2B account management experience, building maintenance or facility management preferred but not required. 3+ years track record of success in a client retention role, with goals and metrics to support. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations locally. City Wide also offers PTO in first year of employment and a collaborative, community- based work culture! More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer.

Lead and coach a team of Business Development Specialists to generate high-quality B2B sales leads, manage sales pipeline, collaborate with marketing, and optimize sales technologies and processes. | 5+ years leading inside sales teams with expertise in outbound sales strategies, proficiency with CRM and sales technologies, strong communication and coaching skills, and a data-driven approach. | Are you an experienced Business Development Manager or Leader with a track record of effectively guiding inside sales and prospecting teams? Do you possess experience in developing technology and AI-driven processes? Are you a results-oriented team leader who excels in competitive sales settings? If you responded affirmatively, we are looking for you! The Business Development Manager (BDM) is responsible for leading, coaching, and optimizing a team of Business Development Specialists (BDSs) to prospect, qualify, and generate high-quality B2B sales leads. The BDM will build and maintain a robust sales pipeline to support City Wide franchisees, their sales teams, and the Enterprise Sales team. This role demands a hands-on outbound team leader who thrives in a fast-paced environment, with a strong background in B2B enterprise sales, outbound strategies, and team development. Collaboration with Sales and Marketing is critical to ensure alignment and maximize lead generation efforts. This position may be onsite in the Lenexa, KS Support Center or may be fully remote. Key Responsibilities: · Lead, mentor, and support the Business Development Specialists, fostering a high-performance culture focused on achieving daily activity goals and appointment targets for assigned franchisees. · Collaborate closely with Marketing to align campaign strategies, messaging, and lead qualification criteria. · Coach, motivate, and develop BDSs to consistently exceed pipeline goals through best practices in personalized outreach via email, LinkedIn, and cold calling. Conduct regular training on outbound prospecting, objection handling, and positioning. · Develop tailored outbound prospecting playbooks aligned with specific service offerings and campaigns. · Manage and continuously improve technology tools used by the team, including CRM, sales engagement platforms, intent data, AI tools, and call technologies to maximize efficiency. · Analyze call center and campaign data using advanced reporting tools; generate performance reports and leverage analytics to implement continuous improvements. Monitor key performance metrics such as conversion rates, email engagement, call effectiveness, and pipeline attribution, providing actionable feedback. · Build and nurture relationships with franchisees to support lead generation efforts and align strategies. · Manage budget, sales forecasts, and revenue tracking to ensure targets are met or exceeded. Required: 5+ years of proven success in building and leading inside sales teams, with a strong track record in B2B sales development. Extensive experience with outbound sales strategies, particularly enterprise prospecting. Familiarity with evaluating and implementing prospecting technologies, including intent data, AI tools, sales engagement platforms, and call technologies. Proficiency with CRMs (such as Microsoft Dynamics), LinkedIn Sales Navigator, Microsoft Office Suite; experience with Power BI and data analytics tools a plus. Exceptional communication, coaching, and strategic thinking abilities. Data-driven mindset with the capability to analyze metrics, optimize team performance, and drive continuous improvement. Prior franchise industry experience is highly desirable. Core Competencies: Outbound Sales Leadership Technology-Driven Operations Data-Driven Decision Making Workforce Optimization Process Automation and Improvement Coaching and Talent Development Customer-Centric Communication Change Management City Wide Franchise offers a competitive compensation and benefits, including medical, dental, vision, employer paid life insurance and a 401(K) employer match! More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO. City Wide is an Equal Opportunity Employer.

The Janitorial Compliance Night Manager is responsible for managing contract compliance for building maintenance services and maintaining relationships with Independent Contractors. This includes reviewing client contracts, ensuring quality assurance, and managing inspections and customer complaints. | Candidates must have a high school diploma or equivalent experience in the commercial janitorial services industry, along with 3-5 years of janitorial or building maintenance experience. Strong management experience and the ability to communicate effectively are also required. | Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? If you answered yes, consider this great opportunity with City Wide! THIS ROLE REQUIRES THE ABILITY TO TRAVEL WITHIN A TERRITORY. SERVICE AREAS BELOW. Service Areas: NW Ohio Area Toledo / Bowling Green / Findlay / Lima / Etc.. Pay Rate Depends on Experience and Capabilities Looking for part time up to full time employment. Hours vary throughout the week but are sometime between 4pm to 12am. Primarily 2nd shift. We are seeking a Janitorial Compliance Night Manager to join our team! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met. Essential functions Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems. Review scope of work and ensure quality assurance per account to retain existing business and gain new business. Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message. Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement. Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention. Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures. Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use. Other duties as necessary. High school diploma required or equivalent experience in commercial janitorial services industry. 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations. 3-5 years of Janitorial / Building Maintenance Experience Strong planning, organization skills, and attention to detail. Bilingual is a plus! Reliable transportation Willingness to get jump in to clean when needed CRM experience preferred. Physical Demands The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 75 pounds. City Wide offers a competitive compensation and benefits package for this position.

Manage full sales cycle from lead generation to close, prospect for new business, maintain CRM data, and build client relationships. | 3+ years outside B2B sales experience with proven sales success, strong prospecting and closing skills, CRM proficiency, and excellent communication. | City Wide Facility Solutions - Nashville is seeking a tenacious closer to join our Sales Team! If you aggressively prospect for business, sell with confidence and integrity, and have a deep understanding of your clients' needs, our team and bonus structure is waiting for you! As a Sales Executive, you will be responsible for new business development in a highly productive, sales-driven environment. You will be responsible for the full sales cycle, from lead generation to close. Working closely with account managers and your sales team, you will establish and nurture mutually profitable business relationships with clients. If you are on the right track you should easily be able to bring home $110K in your first year! In this position you will: • Identify and qualify potential clients. • Initiate the sales process by scheduling appointments, understand account requirements, and make initial presentations. • Closes sales by building rapport with potential accounts, explaining our service capabilities, overcoming objections, and preparing contacts. • Conduct a minimum of 20 hours prospecting each week. • Utilize and manage your customer relationship management system (CRM) to maintain all customer information. • Maintain and manage your Hot 25 list in CRM. • Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with Clients, co-workers, and supervisors. • Other duties as assigned by management. • 3+ years outside B2B sales experience, prefer most recent job experience in outside sales • Demonstrated track record of success (2 full calendar years, IE 105% of sales goal via scorecard or sales dashboard) • Strong skill set for prospecting and developing a territory • Proficiency in CRM systems to include strong data entry and organization of sales data • Prior sales training certificate, e.g., Sandler, President’s Club, Dale Carnegie, etc., preferred • Experience closing short-cycle B2B sales • Outgoing, dynamic personality • Can-do attitude that loves to be challenged • Organized within a defined sales process with an ability to move clients from prospect to close • An excellent communicator with the ability to facilitate a presentation or a one-to-one meeting • Demonstrated ability to coordinate team activities and work effectively with operations and marketing teams • Strong communication and presentation skills • Strong MS Office City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 100 locations across the US and Canada. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application. City Wide offers a competitive compensation and benefits package, • Medical • Dental • Vision • Ancillary benefits • PTO • Community enrichment • EOE More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer.

Manage daily business operations, recruit and onboard independent contractors, maintain office functions, track performance, and foster team communication and culture. | 5+ years experience in business operations, recruiting, or contractor management, strong communication skills, proficiency with MS Office and CRM platforms, and ability to work onsite. | City Wide Chicago Shores is searching for a driven, hands-on Business Operations & Contractor Manager to be the connective tissue within our team. In this pivotal role, you’ll own both day-to-day business operations and the pipeline of independent contractors (ICs) who deliver outstanding service for our clients. This isn’t an “oversee from a distance” manager gig. We need an energetic, collaborative, respected team member who thrives on daily action: researching, calling, qualifying, interviewing, recruiting, onboarding, and supporting independent contractors every single day; while also keeping office functions and business processes running smoothly, with organization and integrity. If you pride yourself on “getting things done,” building strong professional relationships, and want to help shape our culture while growing your career, we want to meet you. What you will do... Independent Contractors Recruitment & Onboarding: Research, source, reach out, call, screen, interview, and onboard a steady pipeline and bench of highly qualified independent contractors (ICs); keep active records and continuously build relationships to ensure we always have coverage. Contractor Management: Set expectations, collect compliance/insurance documents, track ongoing requirements, and ensure all ICs meet City Wide’s operational and quality standards. Office & Business Operations: Oversee office administration, help maintain CRM data, manage supplies, and keep reporting, proposals, contracts, and compliance documents up-to-date and audit-ready. Performance Tracking & Reporting: Maintain meticulous dashboards and records to ensure leadership always has visibility into operational and contractor status; proactively communicate risks and needs. Team Communication & Culture: Collaborate with Sales, Operations, and Leadership; support team engagement, recognition, and training events for contractors and staff alike. Be the Face of City Wide: Represent our brand professionally and confidently in all interactions with contractors, clients, and partners - building mutual respect and loyalty by leading through action. Other Duties as Needed: Support President/Owner and other teams as business needs evolve. 5+ years of business operations, executive support, recruiting, office administration, or contractor management experience (facility solutions or service industry experience a plus). Strong at following proven systems and adapting them to real-world needs. Ability to recruit, qualify, and onboard a high volume of independent contractors of varied specialties. Proven “lead by example” approach: you excel on the phone, in interviews, and in the details; no task too small if it helps the team win. Confident clear communicator (i.e. strong writing, speaking, and presentation skills), who builds trust and culture, leads onboarding, and partners closely with management. Confident, tactful, and able to perform well under pressure Bilingual English/Spanish a plus Confident using MS Office Suite (Excel, PowerPoint, Word) and MS Dynamic CRM platforms Positive, professional demeanor with a sense of urgency and high personal standards Relationship builder - able to command respect while staying approachable and solution-oriented. Comfortable working onsite and supporting multiple functions in an office environment Reliable transportation and willingness to be on-site daily. Highly organized, detail-oriented, and structured in approach Strong moral compass, community-minded, and a collaborative team player Competitive leadership background (i.e. participation in team sports, team captain, or similar roles) Full ownership mentality of business operations "it won't fail because of me" mentality Success Measurement Independent Contractor (IC) Talent Available & Pipeline Health: Maintain a continuously growing and high-quality pipeline of ICs across core service categories. Develop and maintain an efficient, repeatable recruiting process that aligns with our cost structure and service standards SOPs, Scorecards & Performance Dashboards: Build and maintain up-to-date operating documents and tracking tools that support decision-making and accountability Internal Culture & Communications Effectiveness: Strengthen team alignment, communication, and culture of performance Owner & Partner Enablement: Act as a true force-multiplier for the owner/operator and a reliable hub for internal and external stakeholders You Will Thrive Here If You: Want to grow fast; you’ll gain real visibility, responsibility, and influence early Know how to get things done; not by starting from zero, but by using what’s already working Are resourceful; you’ll use City Wide’s massive content library and our support network to fuel execution Take pride in outcomes; from every email you send to every contractor you recruit, you’ll care about doing it right Have a “figure it out” mindset; when something isn’t clear, you research it, ask questions, and move forward Thrive in ownership; you don’t need micromanagement to do your best work Bring strong business tech skills; you’re confident in Excel, PowerPoint, Word, and CRMs Communicate like a pro; you write, present, and engage clearly and persuasively What This Role Can Become: If you perform and deliver, this role can evolve into far more. As we grow our client base and team, your influence will grow with it. We give you ownership of outcomes with proven tools for success. You'll have direct access to decision-making and the support system of an entire network. The hard work of figuring out "what works" has been done. Your job is taking what works and making it work exceptionally well for our territory. With the right person supporting our President, and executing proven systems, this territory will become one of the top performers in the City Wide network. City Wide Chicago Shores, we believe in flexible and personalized healthcare benefits. That’s why we offer tax-free reimbursements for your medical premiums and expenses, plus access to dental and vision plans from top carriers. You choose what works best for you and your family. A monthly QSEHRA health reimbursement to support your medical premiums and qualified healthcare expenses Access to dental and vision coverage through nationally recognized carriers, with the option to enroll at competitive group rates A company-sponsored 401(k) plan with matching, paid time off, Community enrichment, EOE... WHY THIS ROLE IS RECESSION-RESILIENT & FUTURE-PROOF This role is recession-resilient because it supports the essential services that businesses rely on to stay clean, safe, and operational; regardless of economic conditions. It's future-proof because you'll be mastering systems, tools, and leadership skills tied directly to growth, scale, and long-term operational excellence. You’ll enjoy reliable earning potential, continuous professional growth, and the chance to become a leader within a supportive, high-performance team. VALUES & CULTURE Bring value, know your customer, own it, celebrate your teammates, and always be professional. Join a team committed to helping you become the best version of yourself, where loyalty, learning, and results are recognized and rewarded. More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100+ extremely selective franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer.

The Marketing Specialist executes and supports various marketing initiatives to boost productivity and maintain brand consistency. They serve as a connection between internal teams, franchisees, and vendors to uphold brand integrity across the franchise network. | Candidates should have a degree in Marketing, Communications, Business, or a related field, along with 3-5 years of marketing experience, including 2 years in franchise development. Strong communication, project management skills, and proficiency in digital marketing channels are essential. | Are you a Marketing Specialist with experience in digital marketing and social media? Do you also have franchising experience? If you answered yes, City Wide would like to hear from you! City Wide Franchise is seeking an energetic, team-oriented Marketing Specialist to join our Marketing Team. The Marketing Specialist plays a key role in executing and supporting a variety of marketing initiatives designed to boost productivity, maintain brand consistency, and drive measurable results. The Specialist serves as a critical connection between internal teams, franchisees, and vendors—supporting seamless marketing operations and upholding brand integrity across our growing franchise network. Lead Generation & Nurturing Assist in the execution of digital marketing campaigns (PPC, social media, email marketing) to generate leads for franchise development. Manage and update lead lists and prospect data in our CRM system. Coordinate and schedule email marketing campaigns to nurture leads through the sales funnel. Creative & Content Management Produce written copy for local and national lead generation campaigns. Support the creation and distribution of marketing materials, including blogs, case studies, brochures, presentations, and infographics. Assist in maintaining and updating the corporate and franchise development websites. Support content development for email marketing and social media campaigns. Ensure all marketing materials are brand-compliant and reflect our value proposition. Internal Communications & Project Coordination Lead strategy, content, and engagement for company’s internal communication platform. Communicate project priorities, deadlines, and progress updates to relevant teams. Draft and distribute important business announcements to the franchise system. Reporting & Analytics Monitor and report on performance of lead generation activities. Prepare regular reports on marketing activities and present findings to the marketing and franchise development teams. Order Processing & Vendor Management Approve and manage marketing orders (e.g., collateral, business cards, promotional items) through the company store. Maintain vendor partnerships for print and promotional materials, sourcing competitive bids, ensuring quality, and managing inventory. Operational & Administrative Support Manage the marketing team’s ticketing system, responding to branding, asset, and customization requests from across the organization. Conduct market research to identify new opportunities for franchise development. Develop, update, and maintain departmental Standard Operating Procedures. Degree in Marketing, Communications, Business, or a related field. 3-5 years of experience in marketing role, with a minimum of 2 years in franchise development. Strong written and verbal communication skills. Excellent project management and organizational skills, with keen attention to detail. Ability to work both independently and collaboratively in a fast-paced environment. Proven experience with digital marketing channels including social media and email marketing. Proficiency with CRM software (e.g. MS Dynamics, Salesforce, HubSpot, or similar). Expertise with project management software such as Asana, Trello, or ClickUp. Experience using Adobe Creative Suite (Illustrator, InDesign, Photoshop) and/or Canva is a plus. Knowledge of leveraging AI platforms such as CoPilot or ChatGPT. Proficient in Microsoft Word, Excel, and Power Point. City Wide Franchise offers a competitive compensation and benefits, including medical, dental, vision, employer paid life insurance and a 401(K) employer match! More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO. City Wide is an Equal Opportunity Employer.

The Facility Solutions Manager is responsible for managing client relationships, ensuring client satisfaction, and overseeing contractor performance. This includes negotiating contracts, managing service strategies, and addressing client issues promptly. | Candidates should have at least 2 years of outside B2B account management experience and a proven track record in client retention. Strong communication skills, attention to detail, and proficiency in Microsoft Office and CRM systems are essential. | Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Central Maryland The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. This position will include an assigned territory of 45-60 accounts from a portion of Central Maryland, within boundaries of: Harford County, Baltimore County, Carroll County, Howard County, Baltimore City, Anne Arundel County What you will do... Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. Notify Sales Executives of potential accounts in your territory, especially new construction. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required. 2+ years track record of success in a client retention role, with goals and metrics to support. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations locally. City Wide Facility Solutions offers a competitive compensation and benefits, including medical, dental, vision and PTO. More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer.