Calix

Lead strategic SaaS sales efforts, manage complex sales cycles, and engage with C-level executives to promote SmartLife solutions. | 5+ years quota carrying SaaS sales experience, strong communication skills, and ability to manage complex sales cycles with executive stakeholders. | Responsibilities and Duties: Being a world-class seller of SaaS solutions, you will: • Lead Cloud SaaS and SmartLife solution strategic sales efforts within our Regional accounts segment. Assist with account planning, complex account management and sales processes. • Interpret customer requirements using astute discovery conversations to understand, anticipate and exceed customer needs. • Manage complete and complex sales-cycles often presenting to C-level executives and business leaders the value of Calix Cloud data and our SmartLife solutions. • Evangelize and promote the Calix vision through executive engagement, product demonstrations, in-market events, and account specific initiatives. • Use the latest tools and sales enablement to understand our market opportunity, competitors and partners. • Provide market input on product development efforts and pricing strategies • Work with leadership and peers to refine and up-level Calix Use Cases, Best Practices and Field Training initiatives. Qualifications: • 5+ years of quota carrying software/cloud sales and account management experience. • Exceptional presentation and communication skills. • Preferred candidates will have experience selling into the Communications Service Providers space. • Candidates must possess a thorough understanding and sustained history of success selling SaaS solutions, major account selling skills, identifying and qualifying strategic sales opportunities, identifying key stakeholders and decision makers, and developing and executing a strategic account plan. • Comfortable working in virtual teams, and matrix organizations with solutions specialists, engineering, customer success and dedicated account teams to manage sales cycles from business champion to CxO level. • Experience managing extended development cycles and closing complex sales, with demonstrated ownership of all aspects of territory managment. • The Calix team is distributed, and most team members enjoy the opportunity to work remotely. The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 221,000 - 332,000 USD Annual Select US Metros and States: 192,000 - 288,000 USD Annual Other US Locations: 173,000 - 260,000 USD Annual For information on our benefits click here.

Provide advanced technical escalation support for CalixOne cloud and Wi-Fi solutions, resolving complex customer issues and collaborating across teams. | 5+ years technical support experience with networking or SaaS background, strong troubleshooting, communication, and customer-centric skills, and ability to work Pacific Time Zone hours. | The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One - our cloud-first, AI-powered platform - CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We're at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. Calix is seeking a Senior Systems Engineer to deliver advanced technical escalation support for customers leveraging CalixOne and our cloud-connected Wi-Fi premises solutions. In this customer-facing role, you will help resolve complex technical issues with urgency, use data-driven insight to guide recommendations, and collaborate across teams to ensure an exceptional customer experience. To best support customer needs, we are looking for talent based in the Pacific Time Zone or able to consistently work Pacific Time Zone hours. Responsibilities: • This position will provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities. • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires. • The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both internal and external audiences • Provide customer perspective cross functionally across internal teams, including Executive level • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements. • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement. • The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines. • Focusing on our CalixOne portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment. • Work with cutting edge hardware and software by supporting our Early Adopter customers for new products and services. Qualifications: • We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support. • Ability to work Pacific Time Zone hours, or reside in the Pacific Time Zone, to effectively support customer needs • 5+ years of technical support and/or escalation support experience, with background in Networking or Software as a Service (Saas) Applications • Strong troubleshooting and problem-solving skills are a must • Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement • This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator • Strong cultural fit, valuing teamwork, shared success while constantly striving to better yourself for the collective impact to the team • Exceptional oral & written communications skills, with ability to be concise and effective • Measured and mature presentation skills suitable for Executive level conversations • Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance • Strong technical account management, customer service and project management skills • Strong initiative, being a self-starter is key for success in this role. • Constantly seeking to learn more, technically and professionally, and coachable with a passion for knowledge • BS/MS EE, CS, or equivalent study activity • FocInterest on Cloud-based technology - client/server architecture with remotely connected devices. • Strong understanding of Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL • Understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP • Understanding of 802.11, DHCP, NAT, DNS, Firewalls, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 115,000 - 172,500 USD Annual Select US Metros and States: 100,000 - 150,000 USD Annual Other US Locations: 90,000 - 135,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

Design, develop, and manage commerce systems including subscription product configurators and automation of order processing and invoicing. | Bachelor's degree or equivalent experience with strong ReactJS, NodeJS, UX design skills, and ability to articulate complex technical solutions. | This is a remote position that could be based anywhere in the United States or Canada. The Commerce team at Calix is seeking a strategic thinker, team player, and self-motivated problem solver to join our growing team. The commerce team is tasked with some of the most significant and impactful company initiatives and we need your help to design, develop and manage the commerce systems and processes that will enable Calix to quickly execute on our strategy. If you are passionate about lean software development, working with cutting edge development technologies, user experience, subscription configuration/management and making significant contributions that will actually make a tangible impact we want to hear from you. Responsibilities and Duties: Developing effective solutions that fulfil stakeholder requirements Develop application features and functionality independently as well as in collaboration with other team members Implement new and maintain existing subscription product configurators Implement solutions for processing subscription orders, booking revenue, invoicing one-time/reoccurring products, automating subscription turn-up, managing customer entitlements and process subscription amendments. Keep our subscription management systems up to date with the latest products, pricing structures and configurations. Provide support to the Sales, Order Management and Customer Operations teams. Qualifications: Bachelors Degree in Computer Science or equivalent practical experience. Strong web development skills including ReactJS and NodeJS Should have a sold grasp of good user experience design Strong ability to clearly articulate complex ideas and solutions to broad audiences. Demonstrated ability to intuit the needs and expectations of your users. Demonstrated problem solving and logic skills. Strong interpersonal skills. Strong and effective English skills required, both spoken and written. Preferred Qualifications: Experience with the following technologies or equivalent is considered a plus. Product configuration (Oracle CPQ Cloud, Salesforce CPQ, Conga CPQ, etc.) Subscription management systems (Salesforce Billing, Zuora, Stripe, etc.) Order Management Systems (Oracle ERP, SAP ERP, etc.) E-Commerce, Customer Self Service Salesforce.com (Apex, API, SOQL, etc.) AWS (Lambda, AppSync, API Gateway, S3, Cloudwatch, etc.) GraphQL, Apollo, Relay, Recoil, Mobx, Redux, Storybook Github Actions Bugsnag Docusign Integration Mocha, Cypress SQL, XML, Linux The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 110,400 - 177,100 USD Annual Select US Metros and States: 96,000 - 154,000 USD Annual Other US Locations: 86,400 - 138,600 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.