Calix

Lead technical account strategies, architect network solutions, respond to RFPs, deliver technical presentations, and guide customers through operational issues. | Strong technical background in networking, Wi-Fi, and MSP solutions, with experience in pre-sales, customer engagement, and technical leadership. | We are looking for dynamic, curious, motivated, and self-starting Senior Sales Engineer to join our growing team. This position is responsible for pre-sales technical engagements with the customer, delivering compelling presentations and building aligned network designs, pivoting between credible technical discussion and distilling technical concepts into simple business language while reinforcing the Calix value proposition. In this role, you will interact with and influence senior technical staff and business management within Calix’s MSP customers. You will provide demonstrations of Calix’s product capabilities and assist with lab and field trials. The ideal candidate has a strong technical background, experience in a pre-sales position, and confidence in both technical and business forums. As a Sales Engineer, you will be pivoting between credible technical discussions while distilling these technical concepts into simple business language for senior management. The successful candidate will demonstrate the ability to elicit the end-to-end Calix value chain in a consultative way. The ideal candidate has a strong technical background with Residential Gateways and/or Enterprise wireless network controllers, including their architecture, functionality, and key components. Additional knowledge base should include a working understanding of PON technologies, Layer 2 and Layer 3 networking, and in-depth knowledge of the Managed Service Provider space, including operations systems automation and integration. Responsibilities: • Lead technical account strategy and pre-sales engagement. • Work with customers to architect network solutions in alignment with business needs for MDU and managed business solutions • Respond to RFPs and technical inquiries with clear, compelling proposals. • Deliver presentations to technical teams and executive stakeholders. • Collaborate with sales teams to align technical solutions with business needs. • Assist customers and resellers in configuring and testing products and networks in lab and field trials • Guide customers through technical and operational issues within areas of expertise • Train and update Calix partners on the latest products and software releases • Provide leadership and guide customers on technical and operational issues within areas of expertise • Deep understanding of the product portfolio to apply the best solutions • Influence decisions and adept at simplifying our Calix technology concepts • Thought leader and influencer who is fluent in Calix technologies • Mentor and counsel to Calix colleagues and fanatics • Research and stay up to date on the most recent industry standards and trends Professional Experience and Qualities: • Uniquely talented and highly intelligent with a results-oriented mindset • Self-starter with a reputation for being an effective change agent • Tenacious work ethic, doing “whatever it takes” with resolve, integrity, and an appropriate sense of urgency to meet deadlines and get the job done • Strong interpersonal skills, a proven track record of synthesizing and interpreting complex issues into solutions and the ability to effectively work with multiple audiences and levels across organizations • Lead technical account strategy and pre-sales engagement. • Work with customers to architect network solutions in alignment with business needs for MDU and managed business solutions • Respond to RFPs and technical inquiries with clear, compelling proposals. • Deliver presentations to technical teams and executive stakeholders. • Collaborate with sales teams to align technical solutions with business needs. • Assist customers and resellers in configuring and testing products and networks in lab and field trials • Guide customers through technical and operational issues within areas of expertise • Train and update Calix partners on the latest products and software releases • Provide leadership and guide customers on technical and operational issues within areas of expertise • Deep understanding of the product portfolio to apply the best solutions • Influence decisions and adept at simplifying our Calix technology concepts • Thought leader and influencer who is fluent in Calix technologies • Mentor and counsel to Calix colleagues and fanatics • Research and stay up to date on the most recent industry standards and trends Preferred Qualifications: • BSEE/BSCS desired • Travel expectations: Travel up to 60% on average required to support customer engagements • Experience partnering with cross functional teams on continuous improvement in product, education and training, testing methods, and demos • Strong interpersonal skills, a proven track record of synthesizing and interpreting complex issues into solutions and the ability to effectively work with multiple audiences and levels across organizations • Experience selling into MSPs and channel partners • Experience with various Wi-Fi standards and managed Wi-Fi solutions • Excellent presentation, written communication, and public speaking skills • Solid understanding of SaaS cloud-based solutions and API integration • Experience with managed operational services solutions (ACS, EMS, etc.) • Technical expertise with Wi-Fi systems, ethernet switching • MDU Business Acumen including understanding of NOI • Knowledge of Business Support Systems (BSS) related to operations and integration considerations • Technical familiarity with Layer 2 and Layer 3 network architecture • Strong understanding of Wi-Fi Standards and Managed Wi-Fi Solutions • Experience implementing Wi-Fi solutions and Subscriber Facing user applications • Understanding interactions with APIs (REST/JSON) including design, integration, and troubleshooting • Telemetry and analytics exposure preferred The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area : 198,000 - 297,000 USD Annual Select US Metros and States : 172,000 - 258,000 USD Annual Other US Locations : 155,000 - 233,000 USD Annual For information on our benefits click here . About Us PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com . Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable BSPs of all sizes to Simplify. Innovate. Grow. If you are a person with a disability needing assistance with the application process please: • Email us at calix.interview@calix.com ; or • Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace.

Drive adoption and enablement of Small Business Solutions for broadband providers, develop content, and support customer onboarding and success. | Over 8 years in solution/product management, customer engagement, and marketing, with experience in SaaS, telecom, or broadband industries preferred. | This is a remote position that could be based anywhere in the United States or Canada. Calix Small Business Solutions helps service providers create and deliver solutions for small business customers in their service areas to drive new business opportunities for service providers and their business customers. We are looking for a hands-on and experienced Success Engagement Manager to work directly with our Broadband Service Providers to drive Calix growth in solutions for Small Business customers. In order to help BSPs win and grow faster, we’ve created a Success Team to support our BSPs and their interactions with their customers, subscribers, or members. Calix is looking for a Success Engagement Manager to drive adoption of the Calix Small Business Solutions with our customers. You will partner with a wide array of Calix teams to define, test, validate and drive adoption of solutions that combine platforms, software, systems, customer support, services, and success teams. The Success Engagement Manager will be responsible for running all customer enablement programs, content and delivery. The Success Engagement Manager will engage with customers and their Calix account team, helping take them from the initial sign-up to the launch, adoption, and optimization of Small Business Solutions. The ideal candidate will be as passionate about solutions as they are about providing an exceptional experience for every customer. Responsibilities and Duties: • Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to broadband service providers and their communities. • In conjunction with the above, help develop and test use cases for Small Business Solutions. • Create, maintain, and evolve comprehensive enablement programs for BSP’s to leverage as they go to market with Small Business Solutions. • Collaborate with Marketing to develop compelling Market Activation content for BSP’s to utilize in their go to market efforts. • Work with the Calix account team to assist customers beginning from the point of sale and extending through onboarding, launch and adoption. • Recommend Small Business Solution pricing, packaging and bundling strategies. • Gather product feedback for continuous product enhancement and customer value and help customers plan to maximize their benefit with new feature releases. • Effectively communicate, validate, and propagate self-service assets for customers. • Participate in broader support of the Customer Community through authoring Best Practice articles and videos, collaborating with Marketing to create compelling Customer Case Studies and contribute to the digital Customer Community. • Consistently drive customers to success with our Small Business Solutions. ​Qualifications: • 8+ years’ experience in relevant solution/product management, marketing, or success. • 1-3+ years of direct customer advocacy and engagement experience in customer success, professional services, project management or account management functions. • Experience in B2B marketing preferred • Experience in SaaS, Telecommunications, Project Management or Broadband industry preferred. • Thorough understanding of marketing and launch processes for hardware and software. • Ability to learn/understand technical aspects of the network and solutions to deliver Small Business solutions. • Strong written communication and public speaking/presentation skills. • A natural proactive nature who approaches all situations with an empathetic and patient manner. • Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment. • Future Travel Expectation: Less than 25%. Location: • Remote-based position located in the United States or Canada. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 126,500 - 189,800 USD Annual Select US Metros and States: 110,000 - 165,000 USD Annual Other US Locations: 99,000 - 148,500 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

Partner with internal teams to develop and execute customer enablement programs, support onboarding and adoption of solutions, and contribute to product feedback and community engagement. | Extensive experience in solution management, customer engagement, SaaS or telecom industry knowledge, strong communication skills, and ability to learn technical network aspects. | This is a remote position that could be based anywhere in the United States or Canada. Calix Small Business Solutions helps service providers create and deliver solutions for small business customers in their service areas to drive new business opportunities for service providers and their business customers. We are looking for a hands-on and experienced Success Engagement Manager to work directly with our Broadband Service Providers to drive Calix growth in solutions for Small Business customers. In order to help BSPs win and grow faster, we’ve created a Success Team to support our BSPs and their interactions with their customers, subscribers, or members. Calix is looking for a Success Engagement Manager to drive adoption of the Calix Small Business Solutions with our customers. You will partner with a wide array of Calix teams to define, test, validate and drive adoption of solutions that combine platforms, software, systems, customer support, services, and success teams. The Success Engagement Manager will be responsible for running all customer enablement programs, content and delivery. The Success Engagement Manager will engage with customers and their Calix account team, helping take them from the initial sign-up to the launch, adoption, and optimization of Small Business Solutions. The ideal candidate will be as passionate about solutions as they are about providing an exceptional experience for every customer. Responsibilities and Duties: Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to broadband service providers and their communities. In conjunction with the above, help develop and test use cases for Small Business Solutions. Create, maintain, and evolve comprehensive enablement programs for BSP’s to leverage as they go to market with Small Business Solutions. Collaborate with Marketing to develop compelling Market Activation content for BSP’s to utilize in their go to market efforts. Work with the Calix account team to assist customers beginning from the point of sale and extending through onboarding, launch and adoption. Recommend Small Business Solution pricing, packaging and bundling strategies. Gather product feedback for continuous product enhancement and customer value and help customers plan to maximize their benefit with new feature releases. Effectively communicate, validate, and propagate self-service assets for customers. Participate in broader support of the Customer Community through authoring Best Practice articles and videos, collaborating with Marketing to create compelling Customer Case Studies and contribute to the digital Customer Community. Consistently drive customers to success with our Small Business Solutions. Qualifications: 8+ years’ experience in relevant solution/product management, marketing, or success. 1-3+ years of direct customer advocacy and engagement experience in customer success, professional services, project management or account management functions. Experience in B2B marketing preferred Experience in SaaS, Telecommunications, Project Management or Broadband industry preferred. Thorough understanding of marketing and launch processes for hardware and software. Ability to learn/understand technical aspects of the network and solutions to deliver Small Business solutions. Strong written communication and public speaking/presentation skills. A natural proactive nature who approaches all situations with an empathetic and patient manner. Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment. Future Travel Expectation: Less than 25%. Location: Remote-based position located in the United States or Canada. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 126,500 - 189,800 USD Annual Select US Metros and States: 110,000 - 165,000 USD Annual Other US Locations: 99,000 - 148,500 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable BSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Lead and manage a high performing sales engineering team to achieve record sales growth, develop customer relationships, and oversee technical strategy including AI and cloud integration. | 7+ years sales engineering leadership, CxO level technical sales experience in software and hardware solutions for broadband providers, strong problem-solving and communication skills, travel, and valid driver's license. | Description: • Lead a high performing pre-sales Solutions Engineering team to year-over-year record sales growth and customer success. • Develop, coach, mentor and guide a high performing team supporting sales pursuits in both new and existing strategic customers. • Ensure interlock with sales strategy, and engage directly in must win opportunities. • Develop strong , trusted customer relationships as a field technology leader to influence customer engineering to align with the Calix platform. • Lead and manage a team of Sales Engineering professionals, providing guidance and support to achieve s ales targets. • Foster a culture of innovation within the team, encouraging exploration of new technologies and approaches. • Articulate complex technical concepts clearly to secure customer commitments and foster long-term partnerships. • Oversee and lead architecture discussions on integrating agentic AI and cloud instances with customer IT Infrastructure. • Oversee strategy in systems and hardware solution efforts in Access and WiFi. • Stay at the forefront of AI, cloud, hardware, and systems advancements. • Collaborate with cross-functional teams to deliver transformative solutions. • Oversee the professional development of sales engineering organization. Requirements: • 7 + years proven Sales Engineering or technical presales equivalent leadership experience . • CxO level experience in technically selling software and hardware solutions to Broadband S ervice P roviders . • Strong problem-solving skills and a strategic mindset. • Successful track record of guiding teams to achieve sales targets. • Expertise in integrating AI into cloud and enterprise solutions. • Excellent communication and presentation skills. • Travel required. • Must have a valid Driver's License. Benefits: • For information on our benefits click here .

Drive business growth by managing major accounts, designing broadband and cloud solutions, leading AI initiatives, and collaborating with sales and product teams. | Bachelor's in Electrical Engineering or Computer Science, extensive experience with broadband service provider technologies, cloud SaaS, AI-driven solutions, and strong client relationship management. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. This is a remote-based position located in North America. As a Principal Sales Engineer at Calix, you will drive business growth by engaging major accounts, designing advanced broadband and cloud solutions, and leading the adoption of AI-driven initiatives. You will serve as a technical advisor and trusted partner to clients, collaborating closely with sales and product teams to deliver measurable business outcomes. Key Responsibilities: Account Management & Business Development Manage assigned major accounts to foster ongoing business relationships and support revenue growth. Proactively identify and cultivate prospective accounts, expanding Calix’s market reach and driving new opportunities. Technical Solution Design Develop network and cloud solution architectures using Calix’s full suite of offerings, with a consultative approach that aligns technical solutions to client business requirements and desired outcomes. Lead the design and implementation of AI-powered solutions for customer engagement, network analytics, and operational automation. Integrate Calix Cloud SaaS offerings with customer BSS/OSS environments. Client Engagement & Representation Represent Calix by sharing expertise on Calix solutions and staying informed on external technologies and trends; apply this knowledge to assist clients and internal teams. Deliver technical presentations and demonstrations to client technical staff and senior management, including C-level executives (CTOs, CNOs, CIOs). Support the preparation and response process for RFx. Collaboration & Continuous Improvement Collaborate with cross-functional teams on continuous product, education, training, testing, and demonstration enhancements. Qualifications: Bachelor’s degree in Electrical Engineering, Computer Science, or related field (BSEE or BSCS preferred). Demonstrated excellence in customer engagement and relationship management Outstanding interpersonal skills and a proven ability to synthesize and interpret complex issues into actionable solutions, effectively collaborating with diverse audiences across organizational levels. Superior presentation, written communication, and public speaking abilities at all organizational levels. Recognized as a proactive self-starter and effective change agent within organizations. Strong work ethic, consistently exhibiting determination, integrity, and urgency to meet deadlines and deliver outcomes. Proven track record in building and maintaining strategic relationships with key stakeholders. Expertise in Cloud SaaS and AI Expertise in SaaS and cloud technologies, with hands-on experience deploying and managing SaaS solutions in a service provider environment. Experience identifying, designing, and launching AI-driven initiatives, including agentic workflows, data readiness assessments, and cloud integration, to achieve measurable business outcomes for major accounts. Experience implementing agentic AI solutions to automate customer engagement and support processes (e.g., AI-powered support agents, predictive analytics, automated troubleshooting). Functional understanding of BSS/OSS software integrations using RESTful APIs. Proven experience in broadband service provider technologies, including: Layer 2 and Layer 3 broadband access network architectures and fiber-based broadband access systems (e.g., XGS-PON, GPON), Wi-Fi technology and in-home network solutions (RGs, mesh extenders, Wi-Fi 6, Wi-Fi 7, etc.), Service provider network architecture and technologies (BNG, MPLS, L2/L3 access, photonic transport), service provider routing protocols (BGP, OSPF, ISIS, SR) and transport functions (L2/3 VPN), and protocols and standards for broadband CPE management (TR-069/CWMP, TR-369/USP, TR-181, TR-098, TR-157, etc.). Willingness and ability to travel within North America up to 60% of the time to support customer engagements. Must have a valid driver's license. Preferred Qualifications: Experience working with large Tier 1 & 2 service providers. Experience working with Open Access service providers. Experience with AI/ML frameworks and cloud native architecture Industry certifications (e.g., MEF, Cisco, Juniper, AWS Certified Solutions Architect). #LI-REMOTE The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 256,000 - 384,000 USD Annual Select US Metros and States: 222,000 - 333,000 USD Annual Other US Locations: 200,000 - 300,000 USD Annual For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Design and implement innovative software solutions while continuously enhancing performance and functionality. Collaborate with teams to troubleshoot issues and advocate for new technologies to improve productivity. | Candidates should have a Bachelor's degree, with a Master's preferred, and over 10 years of experience in software development, particularly in distributed enterprise applications. Extensive experience in Java/J2EE, Linux, microservices, and REST APIs is essential. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. We are seeking a highly skilled and motivated Staff Software Engineer to join our dynamic team. The ideal candidate will possess extensive experience in software development, with a strong focus on Java/J2EE, Linux, microservices, REST APIs, and high availability systems. Responsibilities: Design and implement innovative solutions: Design, code, and debug complex software systems, continuously enhancing their performance and functionality. Solve problems efficiently: Investigate and resolve software-related issues, optimizing performance and providing exceptional user experiences. Be an active team member: Engage in discussions, brainstorm ideas, and suggest solutions, shaping the direction of our shared services. Partner with customer success and field teams to troubleshoot and unblock field issues in real time. Work with a globally distributed team efficiently to implement new features, resolve field issues and improve the quality of the product Remain forward-thinking: Advocate for new technologies that enhance productivity and efficiency, keeping our tech stack up-to-date and effective. Qualifications and Skills: A Bachelor’s degree is required, with a Master’s degree in a related field preferred. 10+ years of progressive experience in developing distributed, multi-tier enterprise applications, particularly for element and network management platforms, ideally within Access Networks or telecommunications products. More than 8 years of extensive experience in designing and developing Linux and JAVA/J2EE based applications using Microservices/SOA architecture, Spring/Spring Boot, OOP principles, Collections, Multithreading, interprocess communication, exception handling, memory management, packages, JVM, among others. Demonstrated expertise in designing and implementing FCAPS solutions that are geographically diverse, highly scalable, and support high concurrency and multithreading. Over 8 years of experience in creating solutions with REST APIs, JSON, XML, Postgres, Postgres, and SNMP. Extensive experience in building authentication and authorization systems utilizing modern technologies like OAuth and LDAP/Radius. Significant experience in establishing High Availability (HA), Clustering, Redundancy, and Stateful Failover through design, implementation, and deployment. Proven track record in performance benchmarking and database optimization. Practical experience with containerization frameworks including Docker, Kubernetes, or comparable tools. Familiarity with various Linux tools related to source code version control, code review, bug tracking, and CI/CD, such as Git, Gerrit, Jira, and Jenkins. Solid understanding of Networking and Broadband technologies is a plus. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 156,400 - 265,700 USD Annual All Other US Locations: 136,000 - 231,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Manage customer relationships end-to-end, drive adoption of Calix Support Cloud, develop strategic account plans, and ensure long-term customer success and renewals. | 8-10+ years in customer advocacy/account management with SaaS and telecommunications experience, strong consulting and project management skills, ability to engage at C-level, and bilingual skills preferred. | Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve. The Senior Success Account Manager (SAM) is a strategic leader responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey. The SAM serves as the executive advocate for each customer, accelerating solution expansion and ensuring long-term value realization in a matrixed, cross-functional environment. Responsibilities: Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals. Work with customers to develop a plan that addresses business objectives that includes metrics and reporting to ensure success. Provide consultative guidance to ensure business processes are modified to achieve objectives identified through the sales process. Establish a trusted advisor relationship, handling overall responsibility for managing the customer relationship from end to end once the sale is made, including keeping the customer informed of all product updates. Monitor customer utilization trends and give recommendations to Product development based off such, including doing regular customer ‘health checkups.” Establish relationships with key customer stakeholders to drive further product adoption. Assist in developing processes to deliver Success@Scale for customers outside of the high touch success model. Partner with sales teams to create a strategic account plan from sales, adoption, expansion, and renewal. Work cross functionally with consulting services and sales to ensure seamless onboarding. Always be thinking of outside the box ways to increase renewals and drive long term customer success. A proactive approach is taken for each account regardless of segment. Qualifications: Experienced professional with SaaS and Telecommunications industry experience. 8-10+ years of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, project management or account management functions. Strong consulting and project management skills, and proven results working as a trusted advisor to drive business value for customers. Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections. Ability to quickly grasp and distinctly explain technological and business concepts. Experience in positions like Customer Support, Technical Support, ISP Operations and/or Customer Marketing. Experience in delivering software solutions and strategic best practices. Excited about driving and tracking consistent engagements with all customers in your portfolio. Strong empathy for customers AND a passion for revenue and growth. Deep understanding of value drivers in recurring business models. Demonstrated desire for continuous learning and improvement. Bilingual (English, Spanish, German or French) strongly preferred. Location and Travel: Remote based position, with preference to live in territory. Territory includes Texas. Up to 40% travel required. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 140,300 - 210,500 USD Annual Select US Metros and States: 122,000 - 183,000 USD Annual Other US Locations: 109,800 - 164,700 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Manage and oversee a portfolio of IT infrastructure and software development projects ensuring successful delivery, governance, resource planning, and stakeholder collaboration. | 10+ years in IT project/program delivery with experience in software and infrastructure projects, PMP/Agile certifications, strong communication skills, and technical understanding of IT systems and cloud platforms. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Role Overview The Senior Program Delivery Manager role will provide end-to-end management and oversight for an integrated portfolio of IT projects spanning both Infrastructure and Software Development services. Reporting to the Director of IT Delivery, you will ensure that all technology initiatives – from core infrastructure upgrades (networks, cloud, platforms) to software development projects (AI agents, applications, data systems) – are executed successfully and aligned with the portfolio’s strategic objectives and financial plans. In this role, you will support the execution of the integrated IT roadmap: you will drive robust governance processes, maintain transparency of portfolio status, and proactively manage risks and interdependencies to ensure successful delivery of IT initiatives across the enterprise. This position blends project oversight with hands-on project delivery. At any given time you will be responsible for 20 to 30+ projects working with teams with various project management knowledge and skills. You must be able to step back and provide guidance or jump in and take direct control. You will both directly manage projects and mentor other team members by embedding delivery standards and project management best practices into the daily routine. You will also serve as the primary liaison to senior stakeholders, ensuring strong collaboration, managing expectations, and demonstrating how technology delivery is solving business challenges and delivering value. By championing a culture of collaboration, change enablement, and continuous improvement, you will elevate the effectiveness of IT delivery. Key Responsibilities • Delivery Model: Enforce a portfolio delivery model from intake through backlog maintenance, prioritization cadence, ongoing standups, story-point estimation to individual task assignments and reporting. • Direct Project/Program Delivery: Lead the execution of projects and programs of various sizes and complexity. Take ownership of outcomes, drive rigorous planning, execute, monitor and report of the key results. Anticipate and define critical success factors for each initiative beyond the basic measures of time/scope/budget – for example, user adoption rates, performance improvements, or risk reduction – and ensure plans are in place to achieve these success factors. Regularly re-evaluate and adjust plans in collaboration with senior stakeholders to keep the initiatives aligned with evolving strategic objectives and emerging constraints or opportunities. • Governance, Oversight & Reporting: Support the Delivery Director in implementing a robust governance framework for all delivery initiatives. Establish the standard decision-making forums such as steering committees, progress reviews, deep dives and solution reviews. Provide visibility to executive leadership and stakeholders through regular reports and dashboards on portfolio health, key milestones, risks, issues, and achievements. Ensure compliance with all relevant internal controls, security policies, and regulatory requirements during project execution (e.g., change management, data privacy, audit controls). • Resource Management & Capacity Planning: Maintain a team-level view of delivery demand and capacity. Work closely with team leads and the delivery director to identify and implement a demand forecast methodology. Analyze capacity, assess resource needs across projects and develop ways to optimize resource utilization. Perform analysis of historical delivery data to identify resource risks and predict future demand. • Team Building & Development: Champion Calix’s delivery principles grounded in collaboration, accountability, and continuous learning. Ensure that successes are recognized and that learnings from challenges are openly discussed and used to improve future execution. Promote the company’s core values in the way teams work by being customer-focused, striving for excellence, and operating with integrity. Empower teams to make decisions at the appropriate level, while providing oversight and support to keep them on track. • Continuous Improvement & Innovation: Champion a culture of continuous improvement in how IT projects are delivered. Regularly review processes across projects – from planning and estimation through execution and monitoring – to identify inefficiencies or pain points. Implement lessons learned from past projects by updating methodologies, templates, or checklists so that mistakes are not repeated and successes are replicated. Encourage teams to suggest improvements and experiment with new ways of working (for example, adopting Agile practices in areas that were traditionally Waterfall, or introducing new collaboration tools to improve communication). Drive the transition towards more agile and outcome-oriented delivery models where it makes sense, by incrementally changing processes, roles, and governance to break down silos between the individual IT functions. Qualifications & Experience • Education: Bachelor’s degree in Business, Information Systems, Engineering, or a related field is required. A Master’s degree (e.g., MBA or MIS) or other relevant post-graduate qualification is a plus, especially if it includes coursework in project management, technology management, or business strategy. • Experience: 10+ years of experience in IT project/program delivery or IT operations management. This should include substantial experience managing large-scale, complex projects or programs (spanning multiple teams or functional areas) and a track record of successful delivery. Ideally, experience covers both software development initiatives and infrastructure projects. For example, you may have led enterprise software implementations or product development efforts, as well as overseen infrastructure upgrades, cloud migrations, or IT service improvements. Experience in a transformation environment – such as modernizing legacy systems, driving Agile adoption, or implementing a new operating model – is highly desirable. • Project Management & Methodologies: Expertise in project management best practices and delivery methodologies. Certification and practical experience in traditional project management (e.g., PMP/PgMP) as well as Agile methodologies (Scrum, Kanban, SAFe) is expected. You should understand when to apply iterative development vs. when a predictive approach is more suitable, and how to blend them in a hybrid model if needed. Strong familiarity with the Software Development Life Cycle (SDLC) for managing application projects, and with ITIL/IT Service Management practices for infrastructure operations. Hands-on experience implementing or running projects with Agile frameworks (as a Scrum Master or Product Owner) is a plus, as is experience with DevOps practices for integration of development and operations. Proficiency in project portfolio management tools and project management software (e.g., MS Project, JIRA, Confluence, or similar) is required for planning and tracking. • Technical Acumen: Broad technical knowledge across IT disciplines is a plus. You should possess a solid understanding of enterprise infrastructure components (networks, servers, cloud computing, cybersecurity, databases, etc.) as well as software development concepts (application architectures, databases, APIs, integration, user experience, etc.). While you need not be an engineer, you must be comfortable discussing and guiding technical trade-offs – for instance, understanding the implications of a cloud vs on-prem deployment, or the challenges of integrating data across systems. Familiarity with modern tech stacks and tools is expected: e.g., LLMs, AI Agents, cloud platforms (Azure, AWS or Google Cloud), modern programming frameworks, data analytics platforms, and DevOps toolchains (CI/CD pipelines, containerization, automation tools). More importantly, you must be adept at quickly learning new technologies and guiding teams in applying technology in ways that deliver business value. • Communication & Stakeholder Management: Excellent communication skills – both written and verbal – are required. You must be adept at communicating with a range of stakeholders: from technical team members up to C-level executives. This includes the ability to distill complex project statuses or technical issues into clear, concise updates for senior leaders. It also includes strong listening skills and empathy to truly understand stakeholder concerns and requirements. Experience preparing and delivering executive presentations, steering committee reports, or client briefings is expected. You should have a confident and professional presence, able to influence and negotiate when scope, schedule, or resources need adjustment, and capable of securing stakeholder buy-in for key decisions. Managing client expectations and achieving high client satisfaction (especially if you have consulting or vendor-side experience) is a plus, demonstrating that you can deliver not just outputs but also a positive partnership experience. • Problem-Solving & Decision-Making: Proven strength in analytical thinking and problem-solving. In this role, you will encounter complex problems – from major project risks that threaten timeline, to conflicting priorities among stakeholders, to technical roadblocks – and you must structure these problems and guide teams to viable solutions. A track record of decisive and effective decision-making in the face of uncertainty or pressure is important. You should be comfortable using data and metrics to inform decisions (e.g., using burn-down charts, risk registers, financial reports) but also know when to trust your experience and intuition. The ideal candidate can balance attention to detail with the big picture, ensuring that important details are managed while not losing sight of strategic goals. Being unfazed by complexity and ambiguity is key– you approach such situations as challenges to be managed methodically, rather than become overwhelmed. • Certification & Training: Project or Program Management Professional (Pg/PMP), Certified Scrum Master, PMI-ACP, or SAFe Agilist are required. ITIL or ITSM certification would be useful to show knowledge of service management best practices, and Lean SixSigma is beneficial for continuous process improvement. Any certifications in cloud technologies or architecture (AWS, Azure, etc.) or in specific enterprise systems could also be a plus, demonstrating technical breadth. A commitment to ongoing professional development – staying current with evolving practices in program management, leadership, and technology – will set you apart. • Values & Work Ethic: A strong alignment with professional and ethical standards. You should have a reputation for integrity, accountability, and doing what’s right – including handling confidential information with care. The role requires resilience and a positive attitude: a sense of urgency and optimism to tackle challenges head-on and inspire the team. You strive for excellence in all deliverables and set high-quality standards for yourself and others. You are willing to support the team in whatever capacity is needed to achieve success, rather than just delegating from above. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area : 149,500 - 254,200 USD Annual Select US Metros and States: 130,000 - 221,000 USD Annual Other US Locations : 117,000 - 198,900 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here . About Us PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com . Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. If you are a person with a disability needing assistance with the application process please: • Email us at calix.interview@calix.com ; or • Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace.

Manage and oversee a portfolio of IT infrastructure and software development projects ensuring delivery, governance, resource planning, and stakeholder engagement. | 10+ years in IT project/program delivery with certifications in project management and Agile, strong technical acumen, and excellent communication skills. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Role Overview The Senior Program Delivery Manager role will provide end-to-end management and oversight for an integrated portfolio of IT projects spanning both Infrastructure and Software Development services. Reporting to the Director of IT Delivery, you will ensure that all technology initiatives – from core infrastructure upgrades (networks, cloud, platforms) to software development projects (AI agents, applications, data systems) – are executed successfully and aligned with the portfolio’s strategic objectives and financial plans. In this role, you will support the execution of the integrated IT roadmap: you will drive robust governance processes, maintain transparency of portfolio status, and proactively manage risks and interdependencies to ensure successful delivery of IT initiatives across the enterprise. This position blends project oversight with hands-on project delivery. At any given time you will be responsible for 20 to 30+ projects working with teams with various project management knowledge and skills. You must be able to step back and provide guidance or jump in and take direct control. You will both directly manage projects and mentor other team members by embedding delivery standards and project management best practices into the daily routine. You will also serve as the primary liaison to senior stakeholders, ensuring strong collaboration, managing expectations, and demonstrating how technology delivery is solving business challenges and delivering value. By championing a culture of collaboration, change enablement, and continuous improvement, you will elevate the effectiveness of IT delivery. Key Responsibilities • Delivery Model: Enforce a portfolio delivery model from intake through backlog maintenance, prioritization cadence, ongoing standups, story-point estimation to individual task assignments and reporting. • Direct Project/Program Delivery: Lead the execution of projects and programs of various sizes and complexity. Take ownership of outcomes, drive rigorous planning, execute, monitor and report of the key results. Anticipate and define critical success factors for each initiative beyond the basic measures of time/scope/budget – for example, user adoption rates, performance improvements, or risk reduction – and ensure plans are in place to achieve these success factors. Regularly re-evaluate and adjust plans in collaboration with senior stakeholders to keep the initiatives aligned with evolving strategic objectives and emerging constraints or opportunities. • Governance, Oversight & Reporting: Support the Delivery Director in implementing a robust governance framework for all delivery initiatives. Establish the standard decision-making forums such as steering committees, progress reviews, deep dives and solution reviews. Provide visibility to executive leadership and stakeholders through regular reports and dashboards on portfolio health, key milestones, risks, issues, and achievements. Ensure compliance with all relevant internal controls, security policies, and regulatory requirements during project execution (e.g., change management, data privacy, audit controls). • Resource Management & Capacity Planning: Maintain a team-level view of delivery demand and capacity. Work closely with team leads and the delivery director to identify and implement a demand forecast methodology. Analyze capacity, assess resource needs across projects and develop ways to optimize resource utilization. Perform analysis of historical delivery data to identify resource risks and predict future demand. • Team Building & Development: Champion Calix’s delivery principles grounded in collaboration, accountability, and continuous learning. Ensure that successes are recognized and that learnings from challenges are openly discussed and used to improve future execution. Promote the company’s core values in the way teams work by being customer-focused, striving for excellence, and operating with integrity. Empower teams to make decisions at the appropriate level, while providing oversight and support to keep them on track. • Continuous Improvement & Innovation: Champion a culture of continuous improvement in how IT projects are delivered. Regularly review processes across projects – from planning and estimation through execution and monitoring – to identify inefficiencies or pain points. Implement lessons learned from past projects by updating methodologies, templates, or checklists so that mistakes are not repeated and successes are replicated. Encourage teams to suggest improvements and experiment with new ways of working (for example, adopting Agile practices in areas that were traditionally Waterfall, or introducing new collaboration tools to improve communication). Drive the transition towards more agile and outcome-oriented delivery models where it makes sense, by incrementally changing processes, roles, and governance to break down silos between the individual IT functions. Qualifications & Experience • Education: Bachelor’s degree in Business, Information Systems, Engineering, or a related field is required. A Master’s degree (e.g., MBA or MIS) or other relevant post-graduate qualification is a plus, especially if it includes coursework in project management, technology management, or business strategy. • Experience: 10+ years of experience in IT project/program delivery or IT operations management. This should include substantial experience managing large-scale, complex projects or programs (spanning multiple teams or functional areas) and a track record of successful delivery. Ideally, experience covers both software development initiatives and infrastructure projects. For example, you may have led enterprise software implementations or product development efforts, as well as overseen infrastructure upgrades, cloud migrations, or IT service improvements. Experience in a transformation environment – such as modernizing legacy systems, driving Agile adoption, or implementing a new operating model – is highly desirable. • Project Management & Methodologies: Expertise in project management best practices and delivery methodologies. Certification and practical experience in traditional project management (e.g., PMP/PgMP) as well as Agile methodologies (Scrum, Kanban, SAFe) is expected. You should understand when to apply iterative development vs. when a predictive approach is more suitable, and how to blend them in a hybrid model if needed. Strong familiarity with the Software Development Life Cycle (SDLC) for managing application projects, and with ITIL/IT Service Management practices for infrastructure operations. Hands-on experience implementing or running projects with Agile frameworks (as a Scrum Master or Product Owner) is a plus, as is experience with DevOps practices for integration of development and operations. Proficiency in project portfolio management tools and project management software (e.g., MS Project, JIRA, Confluence, or similar) is required for planning and tracking. • Technical Acumen: Broad technical knowledge across IT disciplines is a plus. You should possess a solid understanding of enterprise infrastructure components (networks, servers, cloud computing, cybersecurity, databases, etc.) as well as software development concepts (application architectures, databases, APIs, integration, user experience, etc.). While you need not be an engineer, you must be comfortable discussing and guiding technical trade-offs – for instance, understanding the implications of a cloud vs on-prem deployment, or the challenges of integrating data across systems. Familiarity with modern tech stacks and tools is expected: e.g., LLMs, AI Agents, cloud platforms (Azure, AWS or Google Cloud), modern programming frameworks, data analytics platforms, and DevOps toolchains (CI/CD pipelines, containerization, automation tools). More importantly, you must be adept at quickly learning new technologies and guiding teams in applying technology in ways that deliver business value. • Communication & Stakeholder Management: Excellent communication skills – both written and verbal – are required. You must be adept at communicating with a range of stakeholders: from technical team members up to C-level executives. This includes the ability to distill complex project statuses or technical issues into clear, concise updates for senior leaders. It also includes strong listening skills and empathy to truly understand stakeholder concerns and requirements. Experience preparing and delivering executive presentations, steering committee reports, or client briefings is expected. You should have a confident and professional presence, able to influence and negotiate when scope, schedule, or resources need adjustment, and capable of securing stakeholder buy-in for key decisions. Managing client expectations and achieving high client satisfaction (especially if you have consulting or vendor-side experience) is a plus, demonstrating that you can deliver not just outputs but also a positive partnership experience. • Problem-Solving & Decision-Making: Proven strength in analytical thinking and problem-solving. In this role, you will encounter complex problems – from major project risks that threaten timeline, to conflicting priorities among stakeholders, to technical roadblocks – and you must structure these problems and guide teams to viable solutions. A track record of decisive and effective decision-making in the face of uncertainty or pressure is important. You should be comfortable using data and metrics to inform decisions (e.g., using burn-down charts, risk registers, financial reports) but also know when to trust your experience and intuition. The ideal candidate can balance attention to detail with the big picture, ensuring that important details are managed while not losing sight of strategic goals. Being unfazed by complexity and ambiguity is key– you approach such situations as challenges to be managed methodically, rather than become overwhelmed. • Certification & Training: Project or Program Management Professional (Pg/PMP), Certified Scrum Master, PMI-ACP, or SAFe Agilist are required. ITIL or ITSM certification would be useful to show knowledge of service management best practices, and Lean SixSigma is beneficial for continuous process improvement. Any certifications in cloud technologies or architecture (AWS, Azure, etc.) or in specific enterprise systems could also be a plus, demonstrating technical breadth. A commitment to ongoing professional development – staying current with evolving practices in program management, leadership, and technology – will set you apart. • Values & Work Ethic: A strong alignment with professional and ethical standards. You should have a reputation for integrity, accountability, and doing what’s right – including handling confidential information with care. The role requires resilience and a positive attitude: a sense of urgency and optimism to tackle challenges head-on and inspire the team. You strive for excellence in all deliverables and set high-quality standards for yourself and others. You are willing to support the team in whatever capacity is needed to achieve success, rather than just delegating from above. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area : 149,500 - 254,200 USD Annual Select US Metros and States: 130,000 - 221,000 USD Annual Other US Locations : 117,000 - 198,900 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here . About Us PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com . Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. If you are a person with a disability needing assistance with the application process please: • Email us at calix.interview@calix.com ; or • Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace.