Calix

Lead technical strategy and evangelism for AI and cloud solutions, advise clients, and align product development with market needs. | Over 15 years in engineering leadership, extensive experience with cloud platforms, and proven ability to work with complex enterprise environments, especially in telecommunications or similar sectors. | Are you passionate about the future of experience driven platforms for Service Providers, changing communities and businesses, leveraging agentic AI for telecommunications, leading the product strategy for a rapidly growing $600M business? Our award-winning Revenue Edge SmartLife managed services deliver end-to-end solutions spanning hardware, software, and cloud components that together enable a fully managed broadband experience. This allows BSPs to target each segment with streamlined capital investment, lean operations, and targeted engagement. Are you passionate about the future of experience driven platforms for Service Providers, changing communities and businesses, leveraging agentic AI for telecommunications, leading the product strategy for a rapidly growing $600M business? Our award-winning Revenue Edge SmartLife managed services deliver end-to-end solutions spanning hardware, software, and cloud components that together enable a fully managed broadband experience. This allows BSPs to target each segment with streamlined capital investment, lean operations, and targeted engagement. Calix is seeking a visionary Vice President, Technology Solutions - Cloud and AI (Field CTO/OCTO) to serve as our primary external evangelist and internal technical strategist. In this high-impact role, you will bridge the gap between complex technological innovation and market reality. You will be the technical face of the company, guiding Tier 1, 2, and 3 Broadband Service Providers (BSPs) through their Cloud Journey and AI transformation. This critical leadership role is responsible for driving architecture, adoption and innovation of next-generation AI Agents, Multi-tenant and Private cloud applications for our Global customer base. This is a strategic, highly influential position for an executive who understands Cloud and AI technology and leverages data and automation to treat engineering as a highly optimized manufacturing pipeline. Key Responsibilities: 1. Technical Strategy & Innovation Evangelize the technical vision for our AI-first SaaS portfolio, focusing on Generative AI, Agentic Workflows, and Private Cloud architectures. Assist Product teams in conceptualizing the design of AI Agents capable of autonomous task execution for BSP operations (e.g., customer support automation, network diagnostics, predictive maintenance). Stay Ahead of the Curve: Relentlessly research emerging trends (e.g., Small Language Models, Multi-modal AI) to ensure our stack remains superior to the competition. Proactively identify risks, resolve issues, and implement solutions in collaboration with both Calix and external teams. You must bring business and technical acumen, executive presence in front of customers, be a strong communicator inside and outside your organization, prioritizing a team mindset and have an effective cross-functional way of working. Stay ahead of market trends in Generative AI, Responsible AI, and emerging AI use cases across sectors. Advise internal stakeholders on how evolving technologies (e.g. vector databases, RAG pipelines, prompt engineering) can drive value. 2. Field Engineering & Evangelism Customer Advisory: Act as a trusted technical advisor to C-Level executives at Tier 1 (National), Tier 2 (Regional), and Tier 3 (Local) BSPs, helping them map their business goals to our technology. Thought Leadership: Represent the company at major industry conferences, webinars, and panels. Publish white papers and technical blogs on the intersection of Connectivity, Cloud, and AI. Partner with the Sales organization to close complex, high-value deals by performing deep-dive architectural workshops and "Art of the Possible" demos. Lead the technical response for AI-related RFPs, RFIs, and proposals, including solution overviews, technical narratives, architecture diagrams. 3. Product & Engineering Alignment Review market feedback and BSP pain points into scalable, cloud-based AI solutions that address both technical feasibility and business impact. Conduct discovery workshops and assessments to define business requirements and align them with AI use cases. Evangelize end-to-end AI/ML solutions including model design, data pipelines, MLOps, and platform integration Translate customer requirements into scalable, cloud-based AI architectures that address both technical feasibility and business impact. Platform Optimization: Guide the selection of underlying infrastructure, specifically advocating for and optimizing usage of Google Cloud Platform (GCP) and Vertex AI services. Build proof-of-concepts (PoCs) or demos to validate solution approaches and inspire client confidence. Showcase AI capabilities using Calix’s tools. Qualifications: 15+ years of progressive experience in Engineering Leadership, with a significant portion dedicated to a blend of technical engineering/development and customer-facing solution architecture. 10+ years of experience at the Director or VP level working with globally distributed teams and highly complex Product Development environments. BSP/Telco Industry Knowledge: Proven track record working with or for Broadband Service Providers. You understand the difference in operational scale between a Tier 1 carrier and a Tier 3 rural provider. Executive Presence: Ability to command a room, whiteboard complex concepts on the fly, and communicate ROI to non-technical stakeholders. Builder Mindset: You must be willing to get your hands dirty. You are a leader who can still code, prototype, or architect a proof-of-concept when necessary. Domain Expertise: Proven track record with scalable Cloud Architectures (AWS, Azure, or GCP) and complex enterprise Networking environments. Cultural Leader: A proven Evangelist and champion for change, capable of instilling an Innovation Mindset across engineering organizations. Strong understanding of microservices, and Cloud Infrastructure Management. Proven track record in driving product innovation and creating disruptive solutions. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable BSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Leading and supporting strategic initiatives, managing cross-functional projects, and engaging with senior leadership to drive business transformation. | Requires 5+ years in process or program management, strong communication, leadership, and analytical skills, with a bachelor's degree in a related field. | The Associate Strategic Engagement Manager is a key role responsible for driving and aligning multiple projects and programs to the companys yearly Strategic Priorities. This role fosters cross-functional collaboration and execution of priorities contributing to the achievement of company goals. The role involves leading and supporting internal strategy engagements focused on business transformation, process optimization, and strategic initiatives. You will work cross-functionally across various business units, building and managing relationships with senior executives and facilitating the implementation of high-visibility initiatives. The Strategic Engagement Manager will also work closely with Global Operations Program Management teams to align programs and projects to priority and delivery timelines in accordance with the yearly Strategic Priorities. Key Responsibilities • Lead, support, and identify strategic engagements to foster the continuous improvement and business transformation of the organization, working collaboratively and cross-functionally. Address complex challenges, and provide innovative solutions to meet business needs. • Drive and synchronize multiple projects and programs in alignment with the companys annual strategic priorities. • Evaluate the significance of underlying programs/projects within the Strategic Program framework and facilitate the execution of internal initiatives. • Establish and maintain relationships with senior executives across various business functions and provide clear and timely updates on aligned programs, including the identification and resolution of obstacles. • Exhibit thoughtful leadership on complex, large-scale programs and projects. • Scope, analyze, develop hypotheses/conclusions, compile final reports, and deliver presentations. Required Qualifications: • Experience: 5+ years of process or program/project management experience is required in the high-tech industry, consulting, project management or related roles. Experience leading cross functional teams is preferred. Experience in leading internal strategy and planning initiatives in industry is also valuable. • Education: A Bachelors Degree in a business or technical discipline is required, MBA is preferred. • Problem Solving: Expert knowledge of the strategy discipline and hypothesis-based consulting approach is essential. You must be able to develop sophisticated hypotheses, test for depth, completeness, and relevance, and analyze complex new situations. This includes the ability to break down and solve problems through quantitative thinking and analysis. • Communication: Possess strong structured communication skills. Experience in applying analyses and frameworks to issues, developing and executing recommendations. You need excellent communication skills, both verbally and in writing, and the ability to communicate complex ideas effectively. • Leadership & Influence: Ability to manage organizational resources, priorities, business objectives, and policies in a matrixed environment. Crucially, you must be able to influence people and cross-functional business units, including Executive Management and Senior Leadership, especially in complex/difficult situations requiring considerable diplomacy. • Focus on Impact: You will be responsible for the successful completion and presentation of project deliverables, managing engagement planning, and influencing overall engagement/workstream success. • Relationship Building: You must possess the ability to build relationships across verticals and leadership hierarchy. Strong interpersonal skills, listening skills, and the ability to gain confidence quickly are vital. • Project Management: Strong project management skills are required. The ability to manage multiple projects concurrently is also important. • Adaptability: You need the ability to navigate a changing and fast paced business environment. Comfort with ambiguous, ever-changing situations is necessary. • Will be required to travel around 10% annually Preferred Qualifications • Experience in managing projects in similar industries or with leading consulting firms, demonstrating a proven track record of successful client engagements and project deliveries. • Familiarity with emerging technologies, AI tools, automation solutions, or industry-specific software that can drive operational efficiencies. • Demonstrated experience in scaling operations, expanding into global markets, or implementing process improvements that have significantly impacted business performance. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 123,100 - 185,200 USD Annual Select US Metros and States: 107,000 - 161,000 USD Annual Other US Locations: 96,300 - 144,900 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

Lead SaaS solution sales efforts, manage complex sales cycles, and develop strategic account plans for key clients. | Requires 5+ years in quota-carrying software/cloud sales, experience selling to communications service providers, and strong account management skills. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. We are looking for Sr. Applications Sales Manager who is passionate about Data, Marketing, Operations & Support models to help Communications Service Providers transform their business. The Sr. Applications Sales Manager will work with our Key Accounts teams by helping to set the solution selling strategy for our portfolio of Calix SaaS and services solutions into Calix’s most strategic regional customers. Calix is a fast-paced, entrepreneurial environment. Our goal is to build an organization of smart, ambitious and relentless sales leaders, who strive to learn and grow while fulfilling our mission of enabling our client’s success in a respectful, healthy environment and lifestyle. At Calix, integrity, teamwork, constant learning, and growth are as important as talent and effort. Successful Calix team members are rewarded with opportunities to grow their career while earning one of the most aggressive total compensation packages in the industry. Responsibilities and Duties: Being a world-class seller of SaaS solutions, you will: Lead Cloud SaaS and SmartLife solution strategic sales efforts within our key accounts segment. Assist with account planning, complex account management and sales processes. Interpret customer requirements using astute discovery conversations to understand, anticipate and exceed customer needs. Manage complete and complex sales-cycles often presenting to C-level executives and business leaders the value of Calix Cloud data and our SmartLife solutions. Evangelize and promote the Calix vision through executive engagement, product demonstrations, in-market events, and account specific initiatives. Use the latest tools and sales enablement to understand our market opportunity, competitors and partners. Provide market input on product development efforts and pricing strategies Work with leadership and peers to refine and up level Calix Use Cases, Best Practices and Field Training initiatives. Qualifications: 5+ years of quota carrying software/cloud sales and account management experience. Exceptional presentation and communication skills. Preferred candidates will have experience selling into the Communications Service Providers space. Candidates must possess a thorough understanding and sustained history of success selling SaaS solutions, major account selling skills, identifying and qualifying strategic sales opportunities, identifying key stakeholders and decision makers, and developing and executing a strategic account plan. Comfortable working in virtual teams, and matrix organizations with solutions specialists, engineering, customer success and dedicated account teams to manage sales cycles from business champion to CxO level. Experience managing extended development cycles and closing complex sales, with demonstrated ownership of all aspects of territory management. The Calix team is distributed, and most team members enjoy the opportunity to work remotely. Education, Certifications and Professional Licenses Must have a valid driver's license. Passion for learning and the drive to succeed. Proficiency in sales methodologies such as SPIN selling, Value Selling, Major Account Selling, negotiation training, Bachelor’s degree or equivalent #LI-Remote The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 250,000 - 375,000 USD Annual Select US Metros and States: 218,000 - 327,000 USD Annual Other US Locations: 196,000 - 294,000 USD Annual For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable BSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Lead technical sales engagements, design end-to-end broadband solutions, and collaborate across teams to drive customer success. | Strong technical background in networking, broadband, or cloud solutions, experience in pre-sales engineering, and familiarity with Wi-Fi standards and network architectures. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Senior Territory Sales Engineer Location: Remote within Western Region US Travel: Up to 60% in-territory. Must have a valid driver's license Employment Type: Full-time Our Mission: We’re on a mission to reimagine broadband—helping service providers deliver faster, smarter, and more reliable connectivity to every home and business. Our platform combines cloud innovation, intelligent access, and subscriber experience solutions to empower communities and close the digital divide. When you join us, you become part of a team that’s shaping the future of connected living. About the Role: As a Territory Sales Engineer (TSE), you’ll be the technical champion for customers in your region. You’ll partner closely with Sales to design solutions that transform broadband service providers into market leaders. This role blends technical expertise, customer engagement, and business impact—you’ll help customers modernize their networks, adopt cutting-edge technologies, and deliver exceptional subscriber experiences. What You’ll Do: Lead technical sales engagements: Understand customer needs, design solutions, and guide technical validation through labs and field trials. Architect end-to-end solutions: Cover Access, Subscriber, and Cloud platforms to deliver integrated outcomes. Present with confidence: Communicate complex technology in a way that resonates with executives and engineers alike. Deliver technical sales-oriented presentations to customer's technical staff and senior management. Deliver presentations at Industry Trade Shows within the assigned territory and Calix marketing events. Collaborate across teams: Work with Sales, Services, and Specialists to accelerate deals and ensure successful deployments. Respond to RFPs/RFIs: Deliver accurate, competitive proposals that showcase our platform advantages. Stay ahead of the curve: Learn and apply emerging technologies like Agent AI to drive innovation and efficiency, Wi-Fi standards, cloud automation, and smart home solutions. What We’re Looking For: Strong technical background in networking, broadband, or cloud solutions. BS in Computer Science or Engineering preferred. Ability to simplify complexity and build trust with both technical and business stakeholders. Experience in pre-sales engineering, solution design, or technical consulting. Mastery of Wi-Fi Standards and Managed Wi-Fi Solutions Experience implementing Wi-Fi solutions and subscriber-facing user applications Strong technical familiarity with Layer 2 and Layer 3 Access & Aggregation network architecture Familiarity with fiber and copper-based Access systems Experience with WAN services, PON and Ethernet based architectures Understanding of SaaS and SDN based technologies Knowledge with various routing protocols (BGP, OSPF, IS-IS) and transport functions (L2/3 VPN) Comfort working in a fast-paced, collaborative environment. Must have a valid driver's license. Additional Considerations: Experience in the Service Provider industry OR similar Strong knowledge of operational and support (BSS/OSS) systems and integration considerations Why Join Us: Be part of a team that’s shaping the future of broadband. Work with innovative technologies that make a real impact. Enjoy a culture of collaboration, learning, and growth. Experience partnering with cross-functional teams on continuous improvement in product, education, training, testing methods, and demos #LI-Remote The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 198,000 - 297,000 USD Annual Select US Metros and States: 172,000 - 258,000 USD Annual Other US Locations: 155,000 - 233,000 USD Annual For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable BSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Oversee and coordinate the development, release, and management of cloud services and applications, ensuring seamless integration and delivery. | 6+ years in software development and project management, experience with microservices, cloud platforms, and SDLC, along with leadership and communication skills. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Responsibilities: • Oversee the entire development process, including planning, execution, and delivery of cloud services and event-driven applications. • Work closely with Cloud and Systems product owners to understand, analyze product requirement dependencies, provide feedback, coordinate resources, and deliver a complete solution. • Collaborate with cross-functional teams, including product management, design, and QA, to ensure seamless integration and delivery of Cloud product releases. • Manage, facilitate, and coordinate release activities supporting the release (artifacts, readiness checklists, deployment/ implementation plans, playbooks, dependencies, risks, build out release calendars). • Drive technical requirement discussions within engineering group in all phases of the SDLC. Create epics based on requirements review, produce design document discussions. • Facilitate troubleshooting technical issues, provide guidance and mentorship to the development team, ensuring best practices in process, workflows and Jira hygiene. • Collaborate with Product Management and Engineering leadership to translate platform opportunities into an actionable roadmap, manage dependencies, and deliver new platform capabilities into release scope. Qualification and Skills Required: • 6+ years of experience in software development and project/program management fundamentals (software development life cycle and quality processes, such as scoping, costs, schedules, deliverables, change and risk management, and mitigation). • Degree in Computer Science, Electrical Engineering, or related field (master's is a Plus). • Experience with driving microservices-based programs, API/Endpoint architecture and orchestration. • Experience with both AWS and GCP, with a preference for GCP. • Excellent leadership, communication, and interpersonal skills. • Ability to manage multiple projects and priorities simultaneously. • Strong, creative problem-solving skills and ability to abstract and share details to create meaningful articulation. • Exceptional skills influencing, teaming, and getting things done in a highly complex and nebulous environment. Ability to conceive of and accept responsibility for projects and see them through to completion. • Ability to work on resolving roadblocks quickly and following up with a plan that takes the long view. • Excellent Business analytical capabilities • Good understanding of development, test and BI tools like – JIRA, Confluence, PowerBI, Test management tools, GIT, Bamboo, etc. Desired Skills: • Practical experience program-managing Software-As-a-Service products and cloud-based services. • Solid knowledge Software Configuration Management (SCM) and DevOps practices. • Designing and building complex PowerBI reports and dashboards. • Familiarity with SOC 2 compliance. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 133,400 - 226,600 USD Annual All Other US Locations: 116,000 - 197,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here . About Us PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com . Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable BSPs of all sizes to Simplify. Innovate. Grow. If you are a person with a disability needing assistance with the application process please: • Email us at calix.interview@calix.com ; or • Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace.

Lead and manage a high performing sales engineering team to achieve record sales growth, develop customer relationships, and oversee technical strategy including AI and cloud integration. | 7+ years sales engineering leadership, CxO level technical sales experience in software and hardware solutions for broadband providers, strong problem-solving and communication skills, travel, and valid driver's license. | Description: • Lead a high performing pre-sales Solutions Engineering team to year-over-year record sales growth and customer success. • Develop, coach, mentor and guide a high performing team supporting sales pursuits in both new and existing strategic customers. • Ensure interlock with sales strategy, and engage directly in must win opportunities. • Develop strong , trusted customer relationships as a field technology leader to influence customer engineering to align with the Calix platform. • Lead and manage a team of Sales Engineering professionals, providing guidance and support to achieve s ales targets. • Foster a culture of innovation within the team, encouraging exploration of new technologies and approaches. • Articulate complex technical concepts clearly to secure customer commitments and foster long-term partnerships. • Oversee and lead architecture discussions on integrating agentic AI and cloud instances with customer IT Infrastructure. • Oversee strategy in systems and hardware solution efforts in Access and WiFi. • Stay at the forefront of AI, cloud, hardware, and systems advancements. • Collaborate with cross-functional teams to deliver transformative solutions. • Oversee the professional development of sales engineering organization. Requirements: • 7 + years proven Sales Engineering or technical presales equivalent leadership experience . • CxO level experience in technically selling software and hardware solutions to Broadband S ervice P roviders . • Strong problem-solving skills and a strategic mindset. • Successful track record of guiding teams to achieve sales targets. • Expertise in integrating AI into cloud and enterprise solutions. • Excellent communication and presentation skills. • Travel required. • Must have a valid Driver's License. Benefits: • For information on our benefits click here .

Drive business growth by managing major accounts, designing broadband and cloud solutions, leading AI initiatives, and collaborating with sales and product teams. | Bachelor's in Electrical Engineering or Computer Science, extensive experience with broadband service provider technologies, cloud SaaS, AI-driven solutions, and strong client relationship management. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. This is a remote-based position located in North America. As a Principal Sales Engineer at Calix, you will drive business growth by engaging major accounts, designing advanced broadband and cloud solutions, and leading the adoption of AI-driven initiatives. You will serve as a technical advisor and trusted partner to clients, collaborating closely with sales and product teams to deliver measurable business outcomes. Key Responsibilities: Account Management & Business Development Manage assigned major accounts to foster ongoing business relationships and support revenue growth. Proactively identify and cultivate prospective accounts, expanding Calix’s market reach and driving new opportunities. Technical Solution Design Develop network and cloud solution architectures using Calix’s full suite of offerings, with a consultative approach that aligns technical solutions to client business requirements and desired outcomes. Lead the design and implementation of AI-powered solutions for customer engagement, network analytics, and operational automation. Integrate Calix Cloud SaaS offerings with customer BSS/OSS environments. Client Engagement & Representation Represent Calix by sharing expertise on Calix solutions and staying informed on external technologies and trends; apply this knowledge to assist clients and internal teams. Deliver technical presentations and demonstrations to client technical staff and senior management, including C-level executives (CTOs, CNOs, CIOs). Support the preparation and response process for RFx. Collaboration & Continuous Improvement Collaborate with cross-functional teams on continuous product, education, training, testing, and demonstration enhancements. Qualifications: Bachelor’s degree in Electrical Engineering, Computer Science, or related field (BSEE or BSCS preferred). Demonstrated excellence in customer engagement and relationship management Outstanding interpersonal skills and a proven ability to synthesize and interpret complex issues into actionable solutions, effectively collaborating with diverse audiences across organizational levels. Superior presentation, written communication, and public speaking abilities at all organizational levels. Recognized as a proactive self-starter and effective change agent within organizations. Strong work ethic, consistently exhibiting determination, integrity, and urgency to meet deadlines and deliver outcomes. Proven track record in building and maintaining strategic relationships with key stakeholders. Expertise in Cloud SaaS and AI Expertise in SaaS and cloud technologies, with hands-on experience deploying and managing SaaS solutions in a service provider environment. Experience identifying, designing, and launching AI-driven initiatives, including agentic workflows, data readiness assessments, and cloud integration, to achieve measurable business outcomes for major accounts. Experience implementing agentic AI solutions to automate customer engagement and support processes (e.g., AI-powered support agents, predictive analytics, automated troubleshooting). Functional understanding of BSS/OSS software integrations using RESTful APIs. Proven experience in broadband service provider technologies, including: Layer 2 and Layer 3 broadband access network architectures and fiber-based broadband access systems (e.g., XGS-PON, GPON), Wi-Fi technology and in-home network solutions (RGs, mesh extenders, Wi-Fi 6, Wi-Fi 7, etc.), Service provider network architecture and technologies (BNG, MPLS, L2/L3 access, photonic transport), service provider routing protocols (BGP, OSPF, ISIS, SR) and transport functions (L2/3 VPN), and protocols and standards for broadband CPE management (TR-069/CWMP, TR-369/USP, TR-181, TR-098, TR-157, etc.). Willingness and ability to travel within North America up to 60% of the time to support customer engagements. Must have a valid driver's license. Preferred Qualifications: Experience working with large Tier 1 & 2 service providers. Experience working with Open Access service providers. Experience with AI/ML frameworks and cloud native architecture Industry certifications (e.g., MEF, Cisco, Juniper, AWS Certified Solutions Architect). #LI-REMOTE The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 256,000 - 384,000 USD Annual Select US Metros and States: 222,000 - 333,000 USD Annual Other US Locations: 200,000 - 300,000 USD Annual For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Design and implement innovative software solutions while continuously enhancing performance and functionality. Collaborate with teams to troubleshoot issues and advocate for new technologies to improve productivity. | Candidates should have a Bachelor's degree, with a Master's preferred, and over 10 years of experience in software development, particularly in distributed enterprise applications. Extensive experience in Java/J2EE, Linux, microservices, and REST APIs is essential. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. We are seeking a highly skilled and motivated Staff Software Engineer to join our dynamic team. The ideal candidate will possess extensive experience in software development, with a strong focus on Java/J2EE, Linux, microservices, REST APIs, and high availability systems. Responsibilities: Design and implement innovative solutions: Design, code, and debug complex software systems, continuously enhancing their performance and functionality. Solve problems efficiently: Investigate and resolve software-related issues, optimizing performance and providing exceptional user experiences. Be an active team member: Engage in discussions, brainstorm ideas, and suggest solutions, shaping the direction of our shared services. Partner with customer success and field teams to troubleshoot and unblock field issues in real time. Work with a globally distributed team efficiently to implement new features, resolve field issues and improve the quality of the product Remain forward-thinking: Advocate for new technologies that enhance productivity and efficiency, keeping our tech stack up-to-date and effective. Qualifications and Skills: A Bachelor’s degree is required, with a Master’s degree in a related field preferred. 10+ years of progressive experience in developing distributed, multi-tier enterprise applications, particularly for element and network management platforms, ideally within Access Networks or telecommunications products. More than 8 years of extensive experience in designing and developing Linux and JAVA/J2EE based applications using Microservices/SOA architecture, Spring/Spring Boot, OOP principles, Collections, Multithreading, interprocess communication, exception handling, memory management, packages, JVM, among others. Demonstrated expertise in designing and implementing FCAPS solutions that are geographically diverse, highly scalable, and support high concurrency and multithreading. Over 8 years of experience in creating solutions with REST APIs, JSON, XML, Postgres, Postgres, and SNMP. Extensive experience in building authentication and authorization systems utilizing modern technologies like OAuth and LDAP/Radius. Significant experience in establishing High Availability (HA), Clustering, Redundancy, and Stateful Failover through design, implementation, and deployment. Proven track record in performance benchmarking and database optimization. Practical experience with containerization frameworks including Docker, Kubernetes, or comparable tools. Familiarity with various Linux tools related to source code version control, code review, bug tracking, and CI/CD, such as Git, Gerrit, Jira, and Jenkins. Solid understanding of Networking and Broadband technologies is a plus. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 156,400 - 265,700 USD Annual All Other US Locations: 136,000 - 231,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Manage customer relationships end-to-end, drive adoption of Calix Support Cloud, develop strategic account plans, and ensure long-term customer success and renewals. | 8-10+ years in customer advocacy/account management with SaaS and telecommunications experience, strong consulting and project management skills, ability to engage at C-level, and bilingual skills preferred. | Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve. The Senior Success Account Manager (SAM) is a strategic leader responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey. The SAM serves as the executive advocate for each customer, accelerating solution expansion and ensuring long-term value realization in a matrixed, cross-functional environment. Responsibilities: Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals. Work with customers to develop a plan that addresses business objectives that includes metrics and reporting to ensure success. Provide consultative guidance to ensure business processes are modified to achieve objectives identified through the sales process. Establish a trusted advisor relationship, handling overall responsibility for managing the customer relationship from end to end once the sale is made, including keeping the customer informed of all product updates. Monitor customer utilization trends and give recommendations to Product development based off such, including doing regular customer ‘health checkups.” Establish relationships with key customer stakeholders to drive further product adoption. Assist in developing processes to deliver Success@Scale for customers outside of the high touch success model. Partner with sales teams to create a strategic account plan from sales, adoption, expansion, and renewal. Work cross functionally with consulting services and sales to ensure seamless onboarding. Always be thinking of outside the box ways to increase renewals and drive long term customer success. A proactive approach is taken for each account regardless of segment. Qualifications: Experienced professional with SaaS and Telecommunications industry experience. 8-10+ years of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, project management or account management functions. Strong consulting and project management skills, and proven results working as a trusted advisor to drive business value for customers. Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections. Ability to quickly grasp and distinctly explain technological and business concepts. Experience in positions like Customer Support, Technical Support, ISP Operations and/or Customer Marketing. Experience in delivering software solutions and strategic best practices. Excited about driving and tracking consistent engagements with all customers in your portfolio. Strong empathy for customers AND a passion for revenue and growth. Deep understanding of value drivers in recurring business models. Demonstrated desire for continuous learning and improvement. Bilingual (English, Spanish, German or French) strongly preferred. Location and Travel: Remote based position, with preference to live in territory. Territory includes Texas. Up to 40% travel required. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 140,300 - 210,500 USD Annual Select US Metros and States: 122,000 - 183,000 USD Annual Other US Locations: 109,800 - 164,700 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Manage and oversee a portfolio of IT infrastructure and software development projects ensuring successful delivery, governance, resource planning, and stakeholder collaboration. | 10+ years in IT project/program delivery with experience in software and infrastructure projects, PMP/Agile certifications, strong communication skills, and technical understanding of IT systems and cloud platforms. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Role Overview The Senior Program Delivery Manager role will provide end-to-end management and oversight for an integrated portfolio of IT projects spanning both Infrastructure and Software Development services. Reporting to the Director of IT Delivery, you will ensure that all technology initiatives – from core infrastructure upgrades (networks, cloud, platforms) to software development projects (AI agents, applications, data systems) – are executed successfully and aligned with the portfolio’s strategic objectives and financial plans. In this role, you will support the execution of the integrated IT roadmap: you will drive robust governance processes, maintain transparency of portfolio status, and proactively manage risks and interdependencies to ensure successful delivery of IT initiatives across the enterprise. This position blends project oversight with hands-on project delivery. At any given time you will be responsible for 20 to 30+ projects working with teams with various project management knowledge and skills. You must be able to step back and provide guidance or jump in and take direct control. You will both directly manage projects and mentor other team members by embedding delivery standards and project management best practices into the daily routine. You will also serve as the primary liaison to senior stakeholders, ensuring strong collaboration, managing expectations, and demonstrating how technology delivery is solving business challenges and delivering value. By championing a culture of collaboration, change enablement, and continuous improvement, you will elevate the effectiveness of IT delivery. Key Responsibilities • Delivery Model: Enforce a portfolio delivery model from intake through backlog maintenance, prioritization cadence, ongoing standups, story-point estimation to individual task assignments and reporting. • Direct Project/Program Delivery: Lead the execution of projects and programs of various sizes and complexity. Take ownership of outcomes, drive rigorous planning, execute, monitor and report of the key results. Anticipate and define critical success factors for each initiative beyond the basic measures of time/scope/budget – for example, user adoption rates, performance improvements, or risk reduction – and ensure plans are in place to achieve these success factors. Regularly re-evaluate and adjust plans in collaboration with senior stakeholders to keep the initiatives aligned with evolving strategic objectives and emerging constraints or opportunities. • Governance, Oversight & Reporting: Support the Delivery Director in implementing a robust governance framework for all delivery initiatives. Establish the standard decision-making forums such as steering committees, progress reviews, deep dives and solution reviews. Provide visibility to executive leadership and stakeholders through regular reports and dashboards on portfolio health, key milestones, risks, issues, and achievements. Ensure compliance with all relevant internal controls, security policies, and regulatory requirements during project execution (e.g., change management, data privacy, audit controls). • Resource Management & Capacity Planning: Maintain a team-level view of delivery demand and capacity. Work closely with team leads and the delivery director to identify and implement a demand forecast methodology. Analyze capacity, assess resource needs across projects and develop ways to optimize resource utilization. Perform analysis of historical delivery data to identify resource risks and predict future demand. • Team Building & Development: Champion Calix’s delivery principles grounded in collaboration, accountability, and continuous learning. Ensure that successes are recognized and that learnings from challenges are openly discussed and used to improve future execution. Promote the company’s core values in the way teams work by being customer-focused, striving for excellence, and operating with integrity. Empower teams to make decisions at the appropriate level, while providing oversight and support to keep them on track. • Continuous Improvement & Innovation: Champion a culture of continuous improvement in how IT projects are delivered. Regularly review processes across projects – from planning and estimation through execution and monitoring – to identify inefficiencies or pain points. Implement lessons learned from past projects by updating methodologies, templates, or checklists so that mistakes are not repeated and successes are replicated. Encourage teams to suggest improvements and experiment with new ways of working (for example, adopting Agile practices in areas that were traditionally Waterfall, or introducing new collaboration tools to improve communication). Drive the transition towards more agile and outcome-oriented delivery models where it makes sense, by incrementally changing processes, roles, and governance to break down silos between the individual IT functions. Qualifications & Experience • Education: Bachelor’s degree in Business, Information Systems, Engineering, or a related field is required. A Master’s degree (e.g., MBA or MIS) or other relevant post-graduate qualification is a plus, especially if it includes coursework in project management, technology management, or business strategy. • Experience: 10+ years of experience in IT project/program delivery or IT operations management. This should include substantial experience managing large-scale, complex projects or programs (spanning multiple teams or functional areas) and a track record of successful delivery. Ideally, experience covers both software development initiatives and infrastructure projects. For example, you may have led enterprise software implementations or product development efforts, as well as overseen infrastructure upgrades, cloud migrations, or IT service improvements. Experience in a transformation environment – such as modernizing legacy systems, driving Agile adoption, or implementing a new operating model – is highly desirable. • Project Management & Methodologies: Expertise in project management best practices and delivery methodologies. Certification and practical experience in traditional project management (e.g., PMP/PgMP) as well as Agile methodologies (Scrum, Kanban, SAFe) is expected. You should understand when to apply iterative development vs. when a predictive approach is more suitable, and how to blend them in a hybrid model if needed. Strong familiarity with the Software Development Life Cycle (SDLC) for managing application projects, and with ITIL/IT Service Management practices for infrastructure operations. Hands-on experience implementing or running projects with Agile frameworks (as a Scrum Master or Product Owner) is a plus, as is experience with DevOps practices for integration of development and operations. Proficiency in project portfolio management tools and project management software (e.g., MS Project, JIRA, Confluence, or similar) is required for planning and tracking. • Technical Acumen: Broad technical knowledge across IT disciplines is a plus. You should possess a solid understanding of enterprise infrastructure components (networks, servers, cloud computing, cybersecurity, databases, etc.) as well as software development concepts (application architectures, databases, APIs, integration, user experience, etc.). While you need not be an engineer, you must be comfortable discussing and guiding technical trade-offs – for instance, understanding the implications of a cloud vs on-prem deployment, or the challenges of integrating data across systems. Familiarity with modern tech stacks and tools is expected: e.g., LLMs, AI Agents, cloud platforms (Azure, AWS or Google Cloud), modern programming frameworks, data analytics platforms, and DevOps toolchains (CI/CD pipelines, containerization, automation tools). More importantly, you must be adept at quickly learning new technologies and guiding teams in applying technology in ways that deliver business value. • Communication & Stakeholder Management: Excellent communication skills – both written and verbal – are required. You must be adept at communicating with a range of stakeholders: from technical team members up to C-level executives. This includes the ability to distill complex project statuses or technical issues into clear, concise updates for senior leaders. It also includes strong listening skills and empathy to truly understand stakeholder concerns and requirements. Experience preparing and delivering executive presentations, steering committee reports, or client briefings is expected. You should have a confident and professional presence, able to influence and negotiate when scope, schedule, or resources need adjustment, and capable of securing stakeholder buy-in for key decisions. Managing client expectations and achieving high client satisfaction (especially if you have consulting or vendor-side experience) is a plus, demonstrating that you can deliver not just outputs but also a positive partnership experience. • Problem-Solving & Decision-Making: Proven strength in analytical thinking and problem-solving. In this role, you will encounter complex problems – from major project risks that threaten timeline, to conflicting priorities among stakeholders, to technical roadblocks – and you must structure these problems and guide teams to viable solutions. A track record of decisive and effective decision-making in the face of uncertainty or pressure is important. You should be comfortable using data and metrics to inform decisions (e.g., using burn-down charts, risk registers, financial reports) but also know when to trust your experience and intuition. The ideal candidate can balance attention to detail with the big picture, ensuring that important details are managed while not losing sight of strategic goals. Being unfazed by complexity and ambiguity is key– you approach such situations as challenges to be managed methodically, rather than become overwhelmed. • Certification & Training: Project or Program Management Professional (Pg/PMP), Certified Scrum Master, PMI-ACP, or SAFe Agilist are required. ITIL or ITSM certification would be useful to show knowledge of service management best practices, and Lean SixSigma is beneficial for continuous process improvement. Any certifications in cloud technologies or architecture (AWS, Azure, etc.) or in specific enterprise systems could also be a plus, demonstrating technical breadth. A commitment to ongoing professional development – staying current with evolving practices in program management, leadership, and technology – will set you apart. • Values & Work Ethic: A strong alignment with professional and ethical standards. You should have a reputation for integrity, accountability, and doing what’s right – including handling confidential information with care. The role requires resilience and a positive attitude: a sense of urgency and optimism to tackle challenges head-on and inspire the team. You strive for excellence in all deliverables and set high-quality standards for yourself and others. You are willing to support the team in whatever capacity is needed to achieve success, rather than just delegating from above. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area : 149,500 - 254,200 USD Annual Select US Metros and States: 130,000 - 221,000 USD Annual Other US Locations : 117,000 - 198,900 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here . About Us PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com . Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. If you are a person with a disability needing assistance with the application process please: • Email us at calix.interview@calix.com ; or • Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace.

Manage and oversee a portfolio of IT infrastructure and software development projects ensuring delivery, governance, resource planning, and stakeholder engagement. | 10+ years in IT project/program delivery with certifications in project management and Agile, strong technical acumen, and excellent communication skills. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Role Overview The Senior Program Delivery Manager role will provide end-to-end management and oversight for an integrated portfolio of IT projects spanning both Infrastructure and Software Development services. Reporting to the Director of IT Delivery, you will ensure that all technology initiatives – from core infrastructure upgrades (networks, cloud, platforms) to software development projects (AI agents, applications, data systems) – are executed successfully and aligned with the portfolio’s strategic objectives and financial plans. In this role, you will support the execution of the integrated IT roadmap: you will drive robust governance processes, maintain transparency of portfolio status, and proactively manage risks and interdependencies to ensure successful delivery of IT initiatives across the enterprise. This position blends project oversight with hands-on project delivery. At any given time you will be responsible for 20 to 30+ projects working with teams with various project management knowledge and skills. You must be able to step back and provide guidance or jump in and take direct control. You will both directly manage projects and mentor other team members by embedding delivery standards and project management best practices into the daily routine. You will also serve as the primary liaison to senior stakeholders, ensuring strong collaboration, managing expectations, and demonstrating how technology delivery is solving business challenges and delivering value. By championing a culture of collaboration, change enablement, and continuous improvement, you will elevate the effectiveness of IT delivery. Key Responsibilities • Delivery Model: Enforce a portfolio delivery model from intake through backlog maintenance, prioritization cadence, ongoing standups, story-point estimation to individual task assignments and reporting. • Direct Project/Program Delivery: Lead the execution of projects and programs of various sizes and complexity. Take ownership of outcomes, drive rigorous planning, execute, monitor and report of the key results. Anticipate and define critical success factors for each initiative beyond the basic measures of time/scope/budget – for example, user adoption rates, performance improvements, or risk reduction – and ensure plans are in place to achieve these success factors. Regularly re-evaluate and adjust plans in collaboration with senior stakeholders to keep the initiatives aligned with evolving strategic objectives and emerging constraints or opportunities. • Governance, Oversight & Reporting: Support the Delivery Director in implementing a robust governance framework for all delivery initiatives. Establish the standard decision-making forums such as steering committees, progress reviews, deep dives and solution reviews. Provide visibility to executive leadership and stakeholders through regular reports and dashboards on portfolio health, key milestones, risks, issues, and achievements. Ensure compliance with all relevant internal controls, security policies, and regulatory requirements during project execution (e.g., change management, data privacy, audit controls). • Resource Management & Capacity Planning: Maintain a team-level view of delivery demand and capacity. Work closely with team leads and the delivery director to identify and implement a demand forecast methodology. Analyze capacity, assess resource needs across projects and develop ways to optimize resource utilization. Perform analysis of historical delivery data to identify resource risks and predict future demand. • Team Building & Development: Champion Calix’s delivery principles grounded in collaboration, accountability, and continuous learning. Ensure that successes are recognized and that learnings from challenges are openly discussed and used to improve future execution. Promote the company’s core values in the way teams work by being customer-focused, striving for excellence, and operating with integrity. Empower teams to make decisions at the appropriate level, while providing oversight and support to keep them on track. • Continuous Improvement & Innovation: Champion a culture of continuous improvement in how IT projects are delivered. Regularly review processes across projects – from planning and estimation through execution and monitoring – to identify inefficiencies or pain points. Implement lessons learned from past projects by updating methodologies, templates, or checklists so that mistakes are not repeated and successes are replicated. Encourage teams to suggest improvements and experiment with new ways of working (for example, adopting Agile practices in areas that were traditionally Waterfall, or introducing new collaboration tools to improve communication). Drive the transition towards more agile and outcome-oriented delivery models where it makes sense, by incrementally changing processes, roles, and governance to break down silos between the individual IT functions. Qualifications & Experience • Education: Bachelor’s degree in Business, Information Systems, Engineering, or a related field is required. A Master’s degree (e.g., MBA or MIS) or other relevant post-graduate qualification is a plus, especially if it includes coursework in project management, technology management, or business strategy. • Experience: 10+ years of experience in IT project/program delivery or IT operations management. This should include substantial experience managing large-scale, complex projects or programs (spanning multiple teams or functional areas) and a track record of successful delivery. Ideally, experience covers both software development initiatives and infrastructure projects. For example, you may have led enterprise software implementations or product development efforts, as well as overseen infrastructure upgrades, cloud migrations, or IT service improvements. Experience in a transformation environment – such as modernizing legacy systems, driving Agile adoption, or implementing a new operating model – is highly desirable. • Project Management & Methodologies: Expertise in project management best practices and delivery methodologies. Certification and practical experience in traditional project management (e.g., PMP/PgMP) as well as Agile methodologies (Scrum, Kanban, SAFe) is expected. You should understand when to apply iterative development vs. when a predictive approach is more suitable, and how to blend them in a hybrid model if needed. Strong familiarity with the Software Development Life Cycle (SDLC) for managing application projects, and with ITIL/IT Service Management practices for infrastructure operations. Hands-on experience implementing or running projects with Agile frameworks (as a Scrum Master or Product Owner) is a plus, as is experience with DevOps practices for integration of development and operations. Proficiency in project portfolio management tools and project management software (e.g., MS Project, JIRA, Confluence, or similar) is required for planning and tracking. • Technical Acumen: Broad technical knowledge across IT disciplines is a plus. You should possess a solid understanding of enterprise infrastructure components (networks, servers, cloud computing, cybersecurity, databases, etc.) as well as software development concepts (application architectures, databases, APIs, integration, user experience, etc.). While you need not be an engineer, you must be comfortable discussing and guiding technical trade-offs – for instance, understanding the implications of a cloud vs on-prem deployment, or the challenges of integrating data across systems. Familiarity with modern tech stacks and tools is expected: e.g., LLMs, AI Agents, cloud platforms (Azure, AWS or Google Cloud), modern programming frameworks, data analytics platforms, and DevOps toolchains (CI/CD pipelines, containerization, automation tools). More importantly, you must be adept at quickly learning new technologies and guiding teams in applying technology in ways that deliver business value. • Communication & Stakeholder Management: Excellent communication skills – both written and verbal – are required. You must be adept at communicating with a range of stakeholders: from technical team members up to C-level executives. This includes the ability to distill complex project statuses or technical issues into clear, concise updates for senior leaders. It also includes strong listening skills and empathy to truly understand stakeholder concerns and requirements. Experience preparing and delivering executive presentations, steering committee reports, or client briefings is expected. You should have a confident and professional presence, able to influence and negotiate when scope, schedule, or resources need adjustment, and capable of securing stakeholder buy-in for key decisions. Managing client expectations and achieving high client satisfaction (especially if you have consulting or vendor-side experience) is a plus, demonstrating that you can deliver not just outputs but also a positive partnership experience. • Problem-Solving & Decision-Making: Proven strength in analytical thinking and problem-solving. In this role, you will encounter complex problems – from major project risks that threaten timeline, to conflicting priorities among stakeholders, to technical roadblocks – and you must structure these problems and guide teams to viable solutions. A track record of decisive and effective decision-making in the face of uncertainty or pressure is important. You should be comfortable using data and metrics to inform decisions (e.g., using burn-down charts, risk registers, financial reports) but also know when to trust your experience and intuition. The ideal candidate can balance attention to detail with the big picture, ensuring that important details are managed while not losing sight of strategic goals. Being unfazed by complexity and ambiguity is key– you approach such situations as challenges to be managed methodically, rather than become overwhelmed. • Certification & Training: Project or Program Management Professional (Pg/PMP), Certified Scrum Master, PMI-ACP, or SAFe Agilist are required. ITIL or ITSM certification would be useful to show knowledge of service management best practices, and Lean SixSigma is beneficial for continuous process improvement. Any certifications in cloud technologies or architecture (AWS, Azure, etc.) or in specific enterprise systems could also be a plus, demonstrating technical breadth. A commitment to ongoing professional development – staying current with evolving practices in program management, leadership, and technology – will set you apart. • Values & Work Ethic: A strong alignment with professional and ethical standards. You should have a reputation for integrity, accountability, and doing what’s right – including handling confidential information with care. The role requires resilience and a positive attitude: a sense of urgency and optimism to tackle challenges head-on and inspire the team. You strive for excellence in all deliverables and set high-quality standards for yourself and others. You are willing to support the team in whatever capacity is needed to achieve success, rather than just delegating from above. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area : 149,500 - 254,200 USD Annual Select US Metros and States: 130,000 - 221,000 USD Annual Other US Locations : 117,000 - 198,900 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here . About Us PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com . Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. If you are a person with a disability needing assistance with the application process please: • Email us at calix.interview@calix.com ; or • Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace.