Calix

Calix

10 open positions available

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Calix

Senior Software Applications Engineer

CalixAnywhereFull-time
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Compensation$70K - 120K a year

Design, develop, and manage commerce systems including subscription product configurators and automation of order processing and invoicing. | Bachelor's degree or equivalent experience with strong ReactJS, NodeJS, UX design skills, and ability to articulate complex technical solutions. | This is a remote position that could be based anywhere in the United States or Canada. The Commerce team at Calix is seeking a strategic thinker, team player, and self-motivated problem solver to join our growing team. The commerce team is tasked with some of the most significant and impactful company initiatives and we need your help to design, develop and manage the commerce systems and processes that will enable Calix to quickly execute on our strategy. If you are passionate about lean software development, working with cutting edge development technologies, user experience, subscription configuration/management and making significant contributions that will actually make a tangible impact we want to hear from you. Responsibilities and Duties: Developing effective solutions that fulfil stakeholder requirements Develop application features and functionality independently as well as in collaboration with other team members Implement new and maintain existing subscription product configurators Implement solutions for processing subscription orders, booking revenue, invoicing one-time/reoccurring products, automating subscription turn-up, managing customer entitlements and process subscription amendments. Keep our subscription management systems up to date with the latest products, pricing structures and configurations. Provide support to the Sales, Order Management and Customer Operations teams. Qualifications: Bachelors Degree in Computer Science or equivalent practical experience. Strong web development skills including ReactJS and NodeJS Should have a sold grasp of good user experience design Strong ability to clearly articulate complex ideas and solutions to broad audiences. Demonstrated ability to intuit the needs and expectations of your users. Demonstrated problem solving and logic skills. Strong interpersonal skills. Strong and effective English skills required, both spoken and written. Preferred Qualifications: Experience with the following technologies or equivalent is considered a plus. Product configuration (Oracle CPQ Cloud, Salesforce CPQ, Conga CPQ, etc.) Subscription management systems (Salesforce Billing, Zuora, Stripe, etc.) Order Management Systems (Oracle ERP, SAP ERP, etc.) E-Commerce, Customer Self Service Salesforce.com (Apex, API, SOQL, etc.) AWS (Lambda, AppSync, API Gateway, S3, Cloudwatch, etc.) GraphQL, Apollo, Relay, Recoil, Mobx, Redux, Storybook Github Actions Bugsnag Docusign Integration Mocha, Cypress SQL, XML, Linux The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 110,400 - 177,100 USD Annual Select US Metros and States: 96,000 - 154,000 USD Annual Other US Locations: 86,400 - 138,600 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

ReactJS
NodeJS
User Experience Design
GraphQL
SQL
Direct Apply
Posted 13 days ago
Calix

Senior Systems Engineer, Technical Support

CalixAnywhereFull-time
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Compensation$90K - 173K a year

Provide escalation support for cloud and Wi-Fi equipment, create technical documentation, and collaborate cross-functionally to resolve customer issues. | 5+ years technical support experience with networking or SaaS, strong troubleshooting, communication, and cloud technology knowledge. | Responsibilities: • This position will provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities. • The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires. • The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both internal and external audiences • Provide customer perspective cross functionally across internal teams, including Executive level • Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements. • Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement. • The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines. • Focusing on our CalixOne portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment. • Work with cutting edge hardware and software by supporting our Early Adopter customers for new products and services Qualifications: • We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support. • 5+ years of technical support and/or escalation support experience, with background in Networking or Software as a Service (Saas) Applications • Strong troubleshooting and problem-solving skills are a must • Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement • This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator. • Strong cultural fit, valuing teamwork, shared success while constantly striving to better yourself for the collective impact to the team. • Exceptional oral & written communications skills, with ability to be concise and effective • Measured and mature presentation skills suitable for Executive level conversations • Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance • Strong technical account management, customer service and project management skills • Strong initiative, being a self-starter is key for success in this role. • Constantly seeking to learn more, technically and professionally, and coachable with a passion for knowledge • BS/MS EE, CS, or equivalent study activity • Focus/Interest on Cloud-based technology - client/server architecture with remotely connected devices. • Strong understanding of Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL • Understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP • Understanding of 802.11, DHCP, NAT, DNS, Firewalls, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 115,000 - 172,500 USD Annual Select US Metros and States: 100,000 - 150,000 USD Annual Other US Locations: 90,000 - 135,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.

Technical Support
Networking
Cloud Technology
Troubleshooting
Customer Communication
Verified Source
Posted 2 months ago
CA

Transformation Program Manager

CalixAnywhereFull-time
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Compensation$55K - 90K a year

Lead transformation initiatives and align cross-functional teams to business goals while facilitating workshops and driving change management. | 4-6 years leading complex enterprise programs with strong business process and technology knowledge, proficient in program tracking tools, and excellent communication skills. | The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. OVERVIEW: We’re looking for a thoughtful and driven Transformation Program Manager to join our Center of Excellence. This role leads high-impact initiatives that improve how we work, scale operations, and enhance customer and employee experiences. You’ll manage programs that span multiple business areas, including go-to-market, sales, customer success, supply chain, and finance. These efforts often involve redesigning processes, enabling change through technology, and improving governance. You’ll collaborate with stakeholders, subject matter experts, and delivery teams to bring clarity and momentum to complex work. As a visible change agent, you’ll help teams adopt new ways of working and build lasting capabilities in a culture of continuous improvement. REPONSIBILITIES Lead transformation initiatives from discovery through execution, aligning cross-functional teams around shared goals and delivering measurable business outcomes. Facilitate collaborative workshops and working sessions to analyze current-state processes, define future-state operating models, and establish governance frameworks that support scalable change. Define and track success metrics that align with strategic objectives, ensuring programs stay focused on delivering tangible value to the business. Develop and manage integrated program plans, including scope, timelines, risks, and interdependencies across business and technical workstreams. Collaborate with solution architects and development teams to ensure that proposed solutions are technically sound, secure, and aligned with enterprise architecture standards. Drive change management efforts, including stakeholder engagement, communication planning, training development, and adoption tracking to ensure successful implementation. Deliver executive-level reporting and insights through dashboards, readouts, and status updates that highlight progress, risks, and key decisions. Ensure compliance with internal governance processes, including solution reviews, data privacy and security assessments, and audit readiness. Continuously improve transformation delivery practices, contributing to the evolution of intake, prioritization, and execution frameworks within the Center of Excellence. Act as a trusted advisor and thought partner to senior leaders, helping shape the transformation roadmap and influence strategic direction. Communicate effectively with stakeholders at all levels, translating complex ideas into clear, actionable insights and fostering alignment across diverse teams. Identify and apply AI-driven tools and techniques to enhance process efficiency, generate insights, and support data-informed decision-making across transformation initiatives. While this is a remote-based position, the candidate may be required to attend in-person team or company meetings QUALIFICATIONS Must-Haves: 4–6 years of experience leading complex programs or projects in enterprise environments. A strong grasp of how business process, governance, and technology intersect. Experience facilitating workshops and mapping workflows using tools like Lucidchart, Miro, or Visio. Proficiency with Jira, Confluence, PowerPoint, and other program tracking tools. Exceptional communication skills, with the ability to engage senior stakeholders, facilitate alignment, and convey complex information clearly and persuasively. A collaborative mindset and the ability to bring people together around shared goals. Familiarity with change management principles and how to support adoption. Nice-to-Haves: Experience with platforms like Salesforce, Oracle, Snowflake, Power BI, or Mulesoft. Exposure to Lean, Six Sigma, or other process improvement frameworks. Familiarity with AI- or data-enabled transformation initiatives. Certifications like PMP, CSM, or Prosci. Location This is a remote-based position located in the United States or Canada. Please note that as part of the recruitment and hiring process, there is an in-person meeting that will take place. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 123,100 - 185,200 USD Annual Select US Metros and States: 107,000 - 161,000 USD Annual Other US Locations: 96,300 - 144,900 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once‑in‑a‑generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Program management
Stakeholder engagement
Governance frameworks
Direct Apply
Posted 3 months ago
CA

Account Program Manager, Success

CalixAnywhereFull-time
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Compensation$70K - 120K a year

Lead complex customer-facing programs managing end-to-end lifecycles across product, engineering, and operations teams ensuring measurable outcomes. | 7+ years leading complex cross-functional programs in enterprise software/hardware, bachelor's degree, PMP certification, strong executive stakeholder management and analytical skills required. | The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. As a Program Manager at Calix you will lead complex, customer-facing initiatives that span product, engineering, operations, and GTM teams. You will own programs end to end—setting the operating cadence, aligning executives, managing scope/schedule/risk, and ensuring measurable customer outcomes for our most strategic customers. This role is highly visible and ideal for a seasoned program leader who thrives in ambiguity, influences without authority, and consistently drives programs to completion. Responsibilities: Own customer programs end to end, establishing clear goals, success criteria, and an execution plan across cross-functional teams Build and maintain integrated program plans (scope, schedule, dependencies, milestones) in partnership with customers and internal teams Serve as the primary customer point of contact; clarify decisions, and drive timely execution Run the delivery cadence (standups, checkpoints, executive reviews); track progress, remove blockers, and drive corrective actions Define, track, and report PMO metrics/KPIs that measure delivery health and customer outcomes Deliver crisp, executive-ready status updates highlighting progress, decisions needed, risks, and mitigations Own program risk and issue management; drive mitigation plans and escalate through PMO governance as needed Drive alignment, accountability, and continuous improvement across teams with a strong customer-first mindset Lead escalations and executive communications; navigate tradeoffs and resolve conflicts to keep programs on track Create and execute stakeholder engagement and change management plans to drive adoption and sustained outcomes Qualifications: Bachelor’s degree or equivalent practical experience 7+ years leading complex, cross-functional, customer-facing programs delivering enterprise software and/or hardware PMP certification Strength in executive stakeholder management, influence without authority, and driving decisions across competing priorities Proven track record delivering programs on time, within scope, and aligned to customer outcomes Structured problem solver with strong analytical skills and sound judgment in ambiguous situations High learning agility and comfort leading through change Ability to travel up to 20% of the time Experience with broadband service providers and partners (e.g., VARs, CEs, OSS/BSS) Ability to prioritize across multiple workstreams, operate independently, and lead cross-functional teams Excellent written and verbal communication skills, including executive storytelling and facilitation Nice-to-Have Qualifications: Working knowledge of Calix products Domain knowledge of SaaS and networking technologies (IP, ATM, and/or TDM), switching, or transmission Organizational change management leadership; certification a plus (e.g., Prosci, ACMP, CSM, or equivalent) Program Management Professional (PgMP) Certification Location: This is a remote-based position ideally located in the United States. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: Select US Metros and States: Other US Locations: As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once‑in‑a‑generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Program management
Cross-functional leadership
Stakeholder management
Executive communication
Risk management
Direct Apply
Posted 4 months ago
Calix

AVP, Sales Engineering – Strategic Accounts

CalixAnywhereFull-time
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Compensation$150K - 220K a year

Lead and manage a high performing sales engineering team to achieve record sales growth, develop customer relationships, and oversee technical strategy including AI and cloud integration. | 7+ years sales engineering leadership, CxO level technical sales experience in software and hardware solutions for broadband providers, strong problem-solving and communication skills, travel, and valid driver's license. | Description: • Lead a high performing pre-sales Solutions Engineering team to year-over-year record sales growth and customer success. • Develop, coach, mentor and guide a high performing team supporting sales pursuits in both new and existing strategic customers. • Ensure interlock with sales strategy, and engage directly in must win opportunities. • Develop strong , trusted customer relationships as a field technology leader to influence customer engineering to align with the Calix platform. • Lead and manage a team of Sales Engineering professionals, providing guidance and support to achieve s ales targets. • Foster a culture of innovation within the team, encouraging exploration of new technologies and approaches. • Articulate complex technical concepts clearly to secure customer commitments and foster long-term partnerships. • Oversee and lead architecture discussions on integrating agentic AI and cloud instances with customer IT Infrastructure. • Oversee strategy in systems and hardware solution efforts in Access and WiFi. • Stay at the forefront of AI, cloud, hardware, and systems advancements. • Collaborate with cross-functional teams to deliver transformative solutions. • Oversee the professional development of sales engineering organization. Requirements: • 7 + years proven Sales Engineering or technical presales equivalent leadership experience . • CxO level experience in technically selling software and hardware solutions to Broadband S ervice P roviders . • Strong problem-solving skills and a strategic mindset. • Successful track record of guiding teams to achieve sales targets. • Expertise in integrating AI into cloud and enterprise solutions. • Excellent communication and presentation skills. • Travel required. • Must have a valid Driver's License. Benefits: • For information on our benefits click here .

Sales Engineering Leadership
Technical Presales
CxO Level Sales
AI Integration
Cloud Solutions
Hardware Solutions
Strategic Sales Management
Team Coaching and Mentoring
Verified Source
Posted 10 months ago
CA

Principal Sales Engineer

CalixAnywhereFull-time
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Compensation$200K - 384K a year

Drive business growth by managing major accounts, designing broadband and cloud solutions, leading AI initiatives, and collaborating with sales and product teams. | Bachelor's in Electrical Engineering or Computer Science, extensive experience with broadband service provider technologies, cloud SaaS, AI-driven solutions, and strong client relationship management. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. This is a remote-based position located in North America. As a Principal Sales Engineer at Calix, you will drive business growth by engaging major accounts, designing advanced broadband and cloud solutions, and leading the adoption of AI-driven initiatives. You will serve as a technical advisor and trusted partner to clients, collaborating closely with sales and product teams to deliver measurable business outcomes. Key Responsibilities: Account Management & Business Development Manage assigned major accounts to foster ongoing business relationships and support revenue growth. Proactively identify and cultivate prospective accounts, expanding Calix’s market reach and driving new opportunities. Technical Solution Design Develop network and cloud solution architectures using Calix’s full suite of offerings, with a consultative approach that aligns technical solutions to client business requirements and desired outcomes. Lead the design and implementation of AI-powered solutions for customer engagement, network analytics, and operational automation. Integrate Calix Cloud SaaS offerings with customer BSS/OSS environments. Client Engagement & Representation Represent Calix by sharing expertise on Calix solutions and staying informed on external technologies and trends; apply this knowledge to assist clients and internal teams. Deliver technical presentations and demonstrations to client technical staff and senior management, including C-level executives (CTOs, CNOs, CIOs). Support the preparation and response process for RFx. Collaboration & Continuous Improvement Collaborate with cross-functional teams on continuous product, education, training, testing, and demonstration enhancements. Qualifications: Bachelor’s degree in Electrical Engineering, Computer Science, or related field (BSEE or BSCS preferred). Demonstrated excellence in customer engagement and relationship management Outstanding interpersonal skills and a proven ability to synthesize and interpret complex issues into actionable solutions, effectively collaborating with diverse audiences across organizational levels. Superior presentation, written communication, and public speaking abilities at all organizational levels. Recognized as a proactive self-starter and effective change agent within organizations. Strong work ethic, consistently exhibiting determination, integrity, and urgency to meet deadlines and deliver outcomes. Proven track record in building and maintaining strategic relationships with key stakeholders. Expertise in Cloud SaaS and AI Expertise in SaaS and cloud technologies, with hands-on experience deploying and managing SaaS solutions in a service provider environment. Experience identifying, designing, and launching AI-driven initiatives, including agentic workflows, data readiness assessments, and cloud integration, to achieve measurable business outcomes for major accounts. Experience implementing agentic AI solutions to automate customer engagement and support processes (e.g., AI-powered support agents, predictive analytics, automated troubleshooting). Functional understanding of BSS/OSS software integrations using RESTful APIs. Proven experience in broadband service provider technologies, including: Layer 2 and Layer 3 broadband access network architectures and fiber-based broadband access systems (e.g., XGS-PON, GPON), Wi-Fi technology and in-home network solutions (RGs, mesh extenders, Wi-Fi 6, Wi-Fi 7, etc.), Service provider network architecture and technologies (BNG, MPLS, L2/L3 access, photonic transport), service provider routing protocols (BGP, OSPF, ISIS, SR) and transport functions (L2/3 VPN), and protocols and standards for broadband CPE management (TR-069/CWMP, TR-369/USP, TR-181, TR-098, TR-157, etc.). Willingness and ability to travel within North America up to 60% of the time to support customer engagements. Must have a valid driver's license. Preferred Qualifications: Experience working with large Tier 1 & 2 service providers. Experience working with Open Access service providers. Experience with AI/ML frameworks and cloud native architecture Industry certifications (e.g., MEF, Cisco, Juniper, AWS Certified Solutions Architect). #LI-REMOTE The on-target earnings for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 256,000 - 384,000 USD Annual Select US Metros and States: 222,000 - 333,000 USD Annual Other US Locations: 200,000 - 300,000 USD Annual For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Broadband network architectures (XGS-PON, GPON)
Cloud SaaS solutions
AI-driven initiatives and agentic AI solutions
BSS/OSS software integrations (RESTful APIs)
Service provider routing protocols (BGP, OSPF, ISIS, SR)
Technical sales engineering
Client engagement with C-level executives
Direct Apply
Posted 10 months ago
CA

Staff Software Engineer

CalixAnywhereFull-time
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Compensation$136K - 266K a year

Design and implement innovative software solutions while continuously enhancing performance and functionality. Collaborate with teams to troubleshoot issues and advocate for new technologies to improve productivity. | Candidates should have a Bachelor's degree, with a Master's preferred, and over 10 years of experience in software development, particularly in distributed enterprise applications. Extensive experience in Java/J2EE, Linux, microservices, and REST APIs is essential. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. We are seeking a highly skilled and motivated Staff Software Engineer to join our dynamic team. The ideal candidate will possess extensive experience in software development, with a strong focus on Java/J2EE, Linux, microservices, REST APIs, and high availability systems. Responsibilities: Design and implement innovative solutions: Design, code, and debug complex software systems, continuously enhancing their performance and functionality. Solve problems efficiently: Investigate and resolve software-related issues, optimizing performance and providing exceptional user experiences. Be an active team member: Engage in discussions, brainstorm ideas, and suggest solutions, shaping the direction of our shared services. Partner with customer success and field teams to troubleshoot and unblock field issues in real time. Work with a globally distributed team efficiently to implement new features, resolve field issues and improve the quality of the product Remain forward-thinking: Advocate for new technologies that enhance productivity and efficiency, keeping our tech stack up-to-date and effective. Qualifications and Skills: A Bachelor’s degree is required, with a Master’s degree in a related field preferred. 10+ years of progressive experience in developing distributed, multi-tier enterprise applications, particularly for element and network management platforms, ideally within Access Networks or telecommunications products. More than 8 years of extensive experience in designing and developing Linux and JAVA/J2EE based applications using Microservices/SOA architecture, Spring/Spring Boot, OOP principles, Collections, Multithreading, interprocess communication, exception handling, memory management, packages, JVM, among others. Demonstrated expertise in designing and implementing FCAPS solutions that are geographically diverse, highly scalable, and support high concurrency and multithreading. Over 8 years of experience in creating solutions with REST APIs, JSON, XML, Postgres, Postgres, and SNMP. Extensive experience in building authentication and authorization systems utilizing modern technologies like OAuth and LDAP/Radius. Significant experience in establishing High Availability (HA), Clustering, Redundancy, and Stateful Failover through design, implementation, and deployment. Proven track record in performance benchmarking and database optimization. Practical experience with containerization frameworks including Docker, Kubernetes, or comparable tools. Familiarity with various Linux tools related to source code version control, code review, bug tracking, and CI/CD, such as Git, Gerrit, Jira, and Jenkins. Solid understanding of Networking and Broadband technologies is a plus. #LI-Remote The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 156,400 - 265,700 USD Annual All Other US Locations: 136,000 - 231,000 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Java/J2EE
Linux
Microservices
REST APIs
High Availability Systems
Spring/Spring Boot
OOP Principles
Multithreading
Database Optimization
Docker
Kubernetes
OAuth
LDAP
SNMP
Postgres
Networking
Broadband Technologies
Direct Apply
Posted 10 months ago
CA

Senior Success Account Manager - Texas

CalixAnywhereFull-time
View Job
Compensation$110K - 211K a year

Manage customer relationships end-to-end, drive adoption of Calix Support Cloud, develop strategic account plans, and ensure long-term customer success and renewals. | 8-10+ years in customer advocacy/account management with SaaS and telecommunications experience, strong consulting and project management skills, ability to engage at C-level, and bilingual skills preferred. | Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve. The Senior Success Account Manager (SAM) is a strategic leader responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey. The SAM serves as the executive advocate for each customer, accelerating solution expansion and ensuring long-term value realization in a matrixed, cross-functional environment. Responsibilities: Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals. Work with customers to develop a plan that addresses business objectives that includes metrics and reporting to ensure success. Provide consultative guidance to ensure business processes are modified to achieve objectives identified through the sales process. Establish a trusted advisor relationship, handling overall responsibility for managing the customer relationship from end to end once the sale is made, including keeping the customer informed of all product updates. Monitor customer utilization trends and give recommendations to Product development based off such, including doing regular customer ‘health checkups.” Establish relationships with key customer stakeholders to drive further product adoption. Assist in developing processes to deliver Success@Scale for customers outside of the high touch success model. Partner with sales teams to create a strategic account plan from sales, adoption, expansion, and renewal. Work cross functionally with consulting services and sales to ensure seamless onboarding. Always be thinking of outside the box ways to increase renewals and drive long term customer success. A proactive approach is taken for each account regardless of segment. Qualifications: Experienced professional with SaaS and Telecommunications industry experience. 8-10+ years of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, project management or account management functions. Strong consulting and project management skills, and proven results working as a trusted advisor to drive business value for customers. Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections. Ability to quickly grasp and distinctly explain technological and business concepts. Experience in positions like Customer Support, Technical Support, ISP Operations and/or Customer Marketing. Experience in delivering software solutions and strategic best practices. Excited about driving and tracking consistent engagements with all customers in your portfolio. Strong empathy for customers AND a passion for revenue and growth. Deep understanding of value drivers in recurring business models. Demonstrated desire for continuous learning and improvement. Bilingual (English, Spanish, German or French) strongly preferred. Location and Travel: Remote based position, with preference to live in territory. Territory includes Texas. Up to 40% travel required. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 140,300 - 210,500 USD Annual Select US Metros and States: 122,000 - 183,000 USD Annual Other US Locations: 109,800 - 164,700 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.

Customer Success
SaaS
Account Management
Project Management
Customer Advocacy
Consultative Guidance
Cross-Functional Collaboration
Customer Onboarding
Stakeholder Engagement
CRM Software
Salesforce
Gainsight
Data Analytics
Direct Apply
Posted 10 months ago
Calix

Senior IT Program Delivery Manager

CalixAnywhereFull-time
View Job
Compensation$117K - 254K a year

Manage and oversee a portfolio of IT infrastructure and software development projects ensuring successful delivery, governance, resource planning, and stakeholder collaboration. | 10+ years in IT project/program delivery with experience in software and infrastructure projects, PMP/Agile certifications, strong communication skills, and technical understanding of IT systems and cloud platforms. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Role Overview The Senior Program Delivery Manager role will provide end-to-end management and oversight for an integrated portfolio of IT projects spanning both Infrastructure and Software Development services. Reporting to the Director of IT Delivery, you will ensure that all technology initiatives – from core infrastructure upgrades (networks, cloud, platforms) to software development projects (AI agents, applications, data systems) – are executed successfully and aligned with the portfolio’s strategic objectives and financial plans. In this role, you will support the execution of the integrated IT roadmap: you will drive robust governance processes, maintain transparency of portfolio status, and proactively manage risks and interdependencies to ensure successful delivery of IT initiatives across the enterprise. This position blends project oversight with hands-on project delivery. At any given time you will be responsible for 20 to 30+ projects working with teams with various project management knowledge and skills. You must be able to step back and provide guidance or jump in and take direct control. You will both directly manage projects and mentor other team members by embedding delivery standards and project management best practices into the daily routine. You will also serve as the primary liaison to senior stakeholders, ensuring strong collaboration, managing expectations, and demonstrating how technology delivery is solving business challenges and delivering value. By championing a culture of collaboration, change enablement, and continuous improvement, you will elevate the effectiveness of IT delivery. Key Responsibilities • Delivery Model: Enforce a portfolio delivery model from intake through backlog maintenance, prioritization cadence, ongoing standups, story-point estimation to individual task assignments and reporting. • Direct Project/Program Delivery: Lead the execution of projects and programs of various sizes and complexity. Take ownership of outcomes, drive rigorous planning, execute, monitor and report of the key results. Anticipate and define critical success factors for each initiative beyond the basic measures of time/scope/budget – for example, user adoption rates, performance improvements, or risk reduction – and ensure plans are in place to achieve these success factors. Regularly re-evaluate and adjust plans in collaboration with senior stakeholders to keep the initiatives aligned with evolving strategic objectives and emerging constraints or opportunities. • Governance, Oversight & Reporting: Support the Delivery Director in implementing a robust governance framework for all delivery initiatives. Establish the standard decision-making forums such as steering committees, progress reviews, deep dives and solution reviews. Provide visibility to executive leadership and stakeholders through regular reports and dashboards on portfolio health, key milestones, risks, issues, and achievements. Ensure compliance with all relevant internal controls, security policies, and regulatory requirements during project execution (e.g., change management, data privacy, audit controls). • Resource Management & Capacity Planning: Maintain a team-level view of delivery demand and capacity. Work closely with team leads and the delivery director to identify and implement a demand forecast methodology. Analyze capacity, assess resource needs across projects and develop ways to optimize resource utilization. Perform analysis of historical delivery data to identify resource risks and predict future demand. • Team Building & Development: Champion Calix’s delivery principles grounded in collaboration, accountability, and continuous learning. Ensure that successes are recognized and that learnings from challenges are openly discussed and used to improve future execution. Promote the company’s core values in the way teams work by being customer-focused, striving for excellence, and operating with integrity. Empower teams to make decisions at the appropriate level, while providing oversight and support to keep them on track. • Continuous Improvement & Innovation: Champion a culture of continuous improvement in how IT projects are delivered. Regularly review processes across projects – from planning and estimation through execution and monitoring – to identify inefficiencies or pain points. Implement lessons learned from past projects by updating methodologies, templates, or checklists so that mistakes are not repeated and successes are replicated. Encourage teams to suggest improvements and experiment with new ways of working (for example, adopting Agile practices in areas that were traditionally Waterfall, or introducing new collaboration tools to improve communication). Drive the transition towards more agile and outcome-oriented delivery models where it makes sense, by incrementally changing processes, roles, and governance to break down silos between the individual IT functions. Qualifications & Experience • Education: Bachelor’s degree in Business, Information Systems, Engineering, or a related field is required. A Master’s degree (e.g., MBA or MIS) or other relevant post-graduate qualification is a plus, especially if it includes coursework in project management, technology management, or business strategy. • Experience: 10+ years of experience in IT project/program delivery or IT operations management. This should include substantial experience managing large-scale, complex projects or programs (spanning multiple teams or functional areas) and a track record of successful delivery. Ideally, experience covers both software development initiatives and infrastructure projects. For example, you may have led enterprise software implementations or product development efforts, as well as overseen infrastructure upgrades, cloud migrations, or IT service improvements. Experience in a transformation environment – such as modernizing legacy systems, driving Agile adoption, or implementing a new operating model – is highly desirable. • Project Management & Methodologies: Expertise in project management best practices and delivery methodologies. Certification and practical experience in traditional project management (e.g., PMP/PgMP) as well as Agile methodologies (Scrum, Kanban, SAFe) is expected. You should understand when to apply iterative development vs. when a predictive approach is more suitable, and how to blend them in a hybrid model if needed. Strong familiarity with the Software Development Life Cycle (SDLC) for managing application projects, and with ITIL/IT Service Management practices for infrastructure operations. Hands-on experience implementing or running projects with Agile frameworks (as a Scrum Master or Product Owner) is a plus, as is experience with DevOps practices for integration of development and operations. Proficiency in project portfolio management tools and project management software (e.g., MS Project, JIRA, Confluence, or similar) is required for planning and tracking. • Technical Acumen: Broad technical knowledge across IT disciplines is a plus. You should possess a solid understanding of enterprise infrastructure components (networks, servers, cloud computing, cybersecurity, databases, etc.) as well as software development concepts (application architectures, databases, APIs, integration, user experience, etc.). While you need not be an engineer, you must be comfortable discussing and guiding technical trade-offs – for instance, understanding the implications of a cloud vs on-prem deployment, or the challenges of integrating data across systems. Familiarity with modern tech stacks and tools is expected: e.g., LLMs, AI Agents, cloud platforms (Azure, AWS or Google Cloud), modern programming frameworks, data analytics platforms, and DevOps toolchains (CI/CD pipelines, containerization, automation tools). More importantly, you must be adept at quickly learning new technologies and guiding teams in applying technology in ways that deliver business value. • Communication & Stakeholder Management: Excellent communication skills – both written and verbal – are required. You must be adept at communicating with a range of stakeholders: from technical team members up to C-level executives. This includes the ability to distill complex project statuses or technical issues into clear, concise updates for senior leaders. It also includes strong listening skills and empathy to truly understand stakeholder concerns and requirements. Experience preparing and delivering executive presentations, steering committee reports, or client briefings is expected. You should have a confident and professional presence, able to influence and negotiate when scope, schedule, or resources need adjustment, and capable of securing stakeholder buy-in for key decisions. Managing client expectations and achieving high client satisfaction (especially if you have consulting or vendor-side experience) is a plus, demonstrating that you can deliver not just outputs but also a positive partnership experience. • Problem-Solving & Decision-Making: Proven strength in analytical thinking and problem-solving. In this role, you will encounter complex problems – from major project risks that threaten timeline, to conflicting priorities among stakeholders, to technical roadblocks – and you must structure these problems and guide teams to viable solutions. A track record of decisive and effective decision-making in the face of uncertainty or pressure is important. You should be comfortable using data and metrics to inform decisions (e.g., using burn-down charts, risk registers, financial reports) but also know when to trust your experience and intuition. The ideal candidate can balance attention to detail with the big picture, ensuring that important details are managed while not losing sight of strategic goals. Being unfazed by complexity and ambiguity is key– you approach such situations as challenges to be managed methodically, rather than become overwhelmed. • Certification & Training: Project or Program Management Professional (Pg/PMP), Certified Scrum Master, PMI-ACP, or SAFe Agilist are required. ITIL or ITSM certification would be useful to show knowledge of service management best practices, and Lean SixSigma is beneficial for continuous process improvement. Any certifications in cloud technologies or architecture (AWS, Azure, etc.) or in specific enterprise systems could also be a plus, demonstrating technical breadth. A commitment to ongoing professional development – staying current with evolving practices in program management, leadership, and technology – will set you apart. • Values & Work Ethic: A strong alignment with professional and ethical standards. You should have a reputation for integrity, accountability, and doing what’s right – including handling confidential information with care. The role requires resilience and a positive attitude: a sense of urgency and optimism to tackle challenges head-on and inspire the team. You strive for excellence in all deliverables and set high-quality standards for yourself and others. You are willing to support the team in whatever capacity is needed to achieve success, rather than just delegating from above. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area : 149,500 - 254,200 USD Annual Select US Metros and States: 130,000 - 221,000 USD Annual Other US Locations : 117,000 - 198,900 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here . About Us PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com . Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. If you are a person with a disability needing assistance with the application process please: • Email us at calix.interview@calix.com ; or • Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace.

IT Project/Program Delivery
Portfolio Management
Agile and Waterfall Methodologies
Stakeholder Management
Governance and Reporting
Resource and Capacity Planning
Continuous Improvement
Cloud Platforms (Azure, AWS, Google Cloud)
DevOps Practices
Communication and Leadership
Verified Source
Posted 10 months ago
Calix

Senior IT Program Delivery Manager

CalixAnywhereFull-time
View Job
Compensation$117K - 254K a year

Manage and oversee a portfolio of IT infrastructure and software development projects ensuring delivery, governance, resource planning, and stakeholder engagement. | 10+ years in IT project/program delivery with certifications in project management and Agile, strong technical acumen, and excellent communication skills. | Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value. Role Overview The Senior Program Delivery Manager role will provide end-to-end management and oversight for an integrated portfolio of IT projects spanning both Infrastructure and Software Development services. Reporting to the Director of IT Delivery, you will ensure that all technology initiatives – from core infrastructure upgrades (networks, cloud, platforms) to software development projects (AI agents, applications, data systems) – are executed successfully and aligned with the portfolio’s strategic objectives and financial plans. In this role, you will support the execution of the integrated IT roadmap: you will drive robust governance processes, maintain transparency of portfolio status, and proactively manage risks and interdependencies to ensure successful delivery of IT initiatives across the enterprise. This position blends project oversight with hands-on project delivery. At any given time you will be responsible for 20 to 30+ projects working with teams with various project management knowledge and skills. You must be able to step back and provide guidance or jump in and take direct control. You will both directly manage projects and mentor other team members by embedding delivery standards and project management best practices into the daily routine. You will also serve as the primary liaison to senior stakeholders, ensuring strong collaboration, managing expectations, and demonstrating how technology delivery is solving business challenges and delivering value. By championing a culture of collaboration, change enablement, and continuous improvement, you will elevate the effectiveness of IT delivery. Key Responsibilities • Delivery Model: Enforce a portfolio delivery model from intake through backlog maintenance, prioritization cadence, ongoing standups, story-point estimation to individual task assignments and reporting. • Direct Project/Program Delivery: Lead the execution of projects and programs of various sizes and complexity. Take ownership of outcomes, drive rigorous planning, execute, monitor and report of the key results. Anticipate and define critical success factors for each initiative beyond the basic measures of time/scope/budget – for example, user adoption rates, performance improvements, or risk reduction – and ensure plans are in place to achieve these success factors. Regularly re-evaluate and adjust plans in collaboration with senior stakeholders to keep the initiatives aligned with evolving strategic objectives and emerging constraints or opportunities. • Governance, Oversight & Reporting: Support the Delivery Director in implementing a robust governance framework for all delivery initiatives. Establish the standard decision-making forums such as steering committees, progress reviews, deep dives and solution reviews. Provide visibility to executive leadership and stakeholders through regular reports and dashboards on portfolio health, key milestones, risks, issues, and achievements. Ensure compliance with all relevant internal controls, security policies, and regulatory requirements during project execution (e.g., change management, data privacy, audit controls). • Resource Management & Capacity Planning: Maintain a team-level view of delivery demand and capacity. Work closely with team leads and the delivery director to identify and implement a demand forecast methodology. Analyze capacity, assess resource needs across projects and develop ways to optimize resource utilization. Perform analysis of historical delivery data to identify resource risks and predict future demand. • Team Building & Development: Champion Calix’s delivery principles grounded in collaboration, accountability, and continuous learning. Ensure that successes are recognized and that learnings from challenges are openly discussed and used to improve future execution. Promote the company’s core values in the way teams work by being customer-focused, striving for excellence, and operating with integrity. Empower teams to make decisions at the appropriate level, while providing oversight and support to keep them on track. • Continuous Improvement & Innovation: Champion a culture of continuous improvement in how IT projects are delivered. Regularly review processes across projects – from planning and estimation through execution and monitoring – to identify inefficiencies or pain points. Implement lessons learned from past projects by updating methodologies, templates, or checklists so that mistakes are not repeated and successes are replicated. Encourage teams to suggest improvements and experiment with new ways of working (for example, adopting Agile practices in areas that were traditionally Waterfall, or introducing new collaboration tools to improve communication). Drive the transition towards more agile and outcome-oriented delivery models where it makes sense, by incrementally changing processes, roles, and governance to break down silos between the individual IT functions. Qualifications & Experience • Education: Bachelor’s degree in Business, Information Systems, Engineering, or a related field is required. A Master’s degree (e.g., MBA or MIS) or other relevant post-graduate qualification is a plus, especially if it includes coursework in project management, technology management, or business strategy. • Experience: 10+ years of experience in IT project/program delivery or IT operations management. This should include substantial experience managing large-scale, complex projects or programs (spanning multiple teams or functional areas) and a track record of successful delivery. Ideally, experience covers both software development initiatives and infrastructure projects. For example, you may have led enterprise software implementations or product development efforts, as well as overseen infrastructure upgrades, cloud migrations, or IT service improvements. Experience in a transformation environment – such as modernizing legacy systems, driving Agile adoption, or implementing a new operating model – is highly desirable. • Project Management & Methodologies: Expertise in project management best practices and delivery methodologies. Certification and practical experience in traditional project management (e.g., PMP/PgMP) as well as Agile methodologies (Scrum, Kanban, SAFe) is expected. You should understand when to apply iterative development vs. when a predictive approach is more suitable, and how to blend them in a hybrid model if needed. Strong familiarity with the Software Development Life Cycle (SDLC) for managing application projects, and with ITIL/IT Service Management practices for infrastructure operations. Hands-on experience implementing or running projects with Agile frameworks (as a Scrum Master or Product Owner) is a plus, as is experience with DevOps practices for integration of development and operations. Proficiency in project portfolio management tools and project management software (e.g., MS Project, JIRA, Confluence, or similar) is required for planning and tracking. • Technical Acumen: Broad technical knowledge across IT disciplines is a plus. You should possess a solid understanding of enterprise infrastructure components (networks, servers, cloud computing, cybersecurity, databases, etc.) as well as software development concepts (application architectures, databases, APIs, integration, user experience, etc.). While you need not be an engineer, you must be comfortable discussing and guiding technical trade-offs – for instance, understanding the implications of a cloud vs on-prem deployment, or the challenges of integrating data across systems. Familiarity with modern tech stacks and tools is expected: e.g., LLMs, AI Agents, cloud platforms (Azure, AWS or Google Cloud), modern programming frameworks, data analytics platforms, and DevOps toolchains (CI/CD pipelines, containerization, automation tools). More importantly, you must be adept at quickly learning new technologies and guiding teams in applying technology in ways that deliver business value. • Communication & Stakeholder Management: Excellent communication skills – both written and verbal – are required. You must be adept at communicating with a range of stakeholders: from technical team members up to C-level executives. This includes the ability to distill complex project statuses or technical issues into clear, concise updates for senior leaders. It also includes strong listening skills and empathy to truly understand stakeholder concerns and requirements. Experience preparing and delivering executive presentations, steering committee reports, or client briefings is expected. You should have a confident and professional presence, able to influence and negotiate when scope, schedule, or resources need adjustment, and capable of securing stakeholder buy-in for key decisions. Managing client expectations and achieving high client satisfaction (especially if you have consulting or vendor-side experience) is a plus, demonstrating that you can deliver not just outputs but also a positive partnership experience. • Problem-Solving & Decision-Making: Proven strength in analytical thinking and problem-solving. In this role, you will encounter complex problems – from major project risks that threaten timeline, to conflicting priorities among stakeholders, to technical roadblocks – and you must structure these problems and guide teams to viable solutions. A track record of decisive and effective decision-making in the face of uncertainty or pressure is important. You should be comfortable using data and metrics to inform decisions (e.g., using burn-down charts, risk registers, financial reports) but also know when to trust your experience and intuition. The ideal candidate can balance attention to detail with the big picture, ensuring that important details are managed while not losing sight of strategic goals. Being unfazed by complexity and ambiguity is key– you approach such situations as challenges to be managed methodically, rather than become overwhelmed. • Certification & Training: Project or Program Management Professional (Pg/PMP), Certified Scrum Master, PMI-ACP, or SAFe Agilist are required. ITIL or ITSM certification would be useful to show knowledge of service management best practices, and Lean SixSigma is beneficial for continuous process improvement. Any certifications in cloud technologies or architecture (AWS, Azure, etc.) or in specific enterprise systems could also be a plus, demonstrating technical breadth. A commitment to ongoing professional development – staying current with evolving practices in program management, leadership, and technology – will set you apart. • Values & Work Ethic: A strong alignment with professional and ethical standards. You should have a reputation for integrity, accountability, and doing what’s right – including handling confidential information with care. The role requires resilience and a positive attitude: a sense of urgency and optimism to tackle challenges head-on and inspire the team. You strive for excellence in all deliverables and set high-quality standards for yourself and others. You are willing to support the team in whatever capacity is needed to achieve success, rather than just delegating from above. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area : 149,500 - 254,200 USD Annual Select US Metros and States: 130,000 - 221,000 USD Annual Other US Locations : 117,000 - 198,900 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here . About Us PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com . Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. If you are a person with a disability needing assistance with the application process please: • Email us at calix.interview@calix.com ; or • Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace.

IT project/program delivery
Infrastructure and software development management
Agile and traditional project management methodologies
Portfolio governance and reporting
Resource management and capacity planning
Stakeholder communication and executive reporting
Technical knowledge of cloud, networks, software development
Certifications: PMP/PgMP, Scrum Master, PMI-ACP, SAFe Agilist
Verified Source
Posted 10 months ago

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