Calix

Compensation

Full Description

Calix is a platform, cloud, and managed services company. Broadband service providers leverage Calix’s broadband platform, cloud, and managed services to simplify their operations, subscriber engagement, and services; innovate for their consumer, business, and municipal subscribers; and grow their value for members, investors, and the communities they serve. The Senior Success Account Manager (SAM) is a strategic leader responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey. The SAM serves as the executive advocate for each customer, accelerating solution expansion and ensuring long-term value realization in a matrixed, cross-functional environment. Responsibilities: Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals. Work with customers to develop a plan that addresses business objectives that includes metrics and reporting to ensure success. Provide consultative guidance to ensure business processes are modified to achieve objectives identified through the sales process. Establish a trusted advisor relationship, handling overall responsibility for managing the customer relationship from end to end once the sale is made, including keeping the customer informed of all product updates. Monitor customer utilization trends and give recommendations to Product development based off such, including doing regular customer ‘health checkups.” Establish relationships with key customer stakeholders to drive further product adoption. Assist in developing processes to deliver Success@Scale for customers outside of the high touch success model. Partner with sales teams to create a strategic account plan from sales, adoption, expansion, and renewal. Work cross functionally with consulting services and sales to ensure seamless onboarding. Always be thinking of outside the box ways to increase renewals and drive long term customer success. A proactive approach is taken for each account regardless of segment. Qualifications: Experienced professional with SaaS and Telecommunications industry experience. 8-10+ years of direct customer advocacy and engagement experience in post-sales support, or equivalent experience in professional services, project management or account management functions. Strong consulting and project management skills, and proven results working as a trusted advisor to drive business value for customers. Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections. Ability to quickly grasp and distinctly explain technological and business concepts. Experience in positions like Customer Support, Technical Support, ISP Operations and/or Customer Marketing. Experience in delivering software solutions and strategic best practices. Excited about driving and tracking consistent engagements with all customers in your portfolio. Strong empathy for customers AND a passion for revenue and growth. Deep understanding of value drivers in recurring business models. Demonstrated desire for continuous learning and improvement. Bilingual (English, Spanish, German or French) strongly preferred. Location and Travel: Remote based position, with preference to live in territory. Territory includes Texas. Up to 40% travel required. The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience. San Francisco Bay Area: 140,300 - 210,500 USD Annual Select US Metros and States: 122,000 - 183,000 USD Annual Other US Locations: 109,800 - 164,700 USD Annual As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here. PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com. Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1 (408) 514-3000. Calix is a Drug Free Workplace. You may access a copy of Calix Candidate Privacy Policy HERE and other Calix Privacy Policies HERE.