Brightspeed

Oversee and optimize field operations, manage large teams and budgets, and drive process improvements and technology enhancements. | Bachelor's degree or equivalent, leadership experience, proficiency with data visualization tools, customer-centric mindset, and ability to manage multiple initiatives. | At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description The Senior Manager, Operational Support (Buried Service Wire) will oversee, and support optimization of our Field Operations Center based functions, advocating for, and collaborating with the Operational Control Center Buried Service Wire Team to maximize operational efficiency. This role requires a blend of leadership and strong interdepartmental collaboration to enhance our operational effectiveness and support the overall goals of the company. This role is expected to leverage a data-driven approach that drives process and operational improvement with our Buried Service Wire vendors and internal BSW crews improving our customer experience and internal efficiencies. As Senior Manager, Operational Support (Buried Service Wire), your duties and responsibilities will include: • 6+ Managers & Individual contributors • Supporting responsibility for 40+ Buried Service Wire contractor personnel • Direct support of 1,800 + field personnel to efficiently manage workload • Working in concert with field personnel to drive an exponential increase in fiber installations and growth over the upcoming years • Optimization of $400M Operations Expense Budget • Budget Assurance: Collaborate with the Operations Control Center team to develop and implement initiatives aimed at optimizing operational efficiency, directly contributing to the successful achievement of a $400M budget target • Jeopardy Management: Key point of contact for all customer escalations which include CEO, FCC, and PUC. Responsible to solve for and provide final outcome to all levels of the organization. Drive improvements with customer escalations related to delays with Buried Service Wire placement • Team Management: Lead and mentor a diverse team of BSW operations support staff, and vendor partners fostering a culture of collaboration, accountability, and continuous improvement. • Creative Thinking: Create new approach to managing daily work management through staffing, hours of operation, past due and current day triage, and improved daily fiber completion rates • Methodology Development: Design robust methods and procedures to streamline operations and enhance productivity across departments. Collaborate with management on implementation of improved processes and new technologies, managing ongoing, cross-functional workflow refinement, troubleshooting processes, and deployment • System Support: Assess system gaps, identify needs and enhancements, and secure effective solutions through comprehensive business case development and IT implementation • Senior Leadership Presence: Act as a key representative in senior leadership meetings, effectively communicating operational strategies and outcomes to stakeholders at all levels. Partner with Operational Control Center leadership teams to prioritize business needs and stay up to date with the goals of the organization as they evolve • Operational Reviews: Conduct regular Center focused operational reviews to assess performance metrics, identify areas for improvement, and implement process enhancements • Interdepartmental Advocacy: Serve as a liaison between departments, advocating for BSW team needs and facilitating effective communication and collaboration to achieve organizational goals. Build and maintain strong cross-functional relationships across the company. Developing and sustaining relationships based on an understanding of partner and stakeholder needs and actions. Interact with business and technical stakeholders to identify needs, opportunities, and gaps, solving problems to ensure a quality, highly efficient outcome • Process Optimization and Innovation: Design and implement data-driven methodologies and procedures to streamline operations, enhance interdepartmental productivity, and elevate customer experience. Lead cross-functional efforts to refine workflows, resolve process bottlenecks, and deploy new technologies effectively • Technology Enablement: Drive technology strategy by identifying system gaps, advocating for enhancements, and collaborating with IT to develop and implement scalable solutions. Lead business case development to align technology investments with operational priorities • Stakeholder Engagement: Build and sustain relationships with business, technical, and direct stakeholders by understanding their needs and proactively addressing challenges. Advocate for high-quality outcomes through alignment of strategic objectives and operational execution Qualifications WHAT IT TAKES TO CATCH OUR EYE: • Bachelor’s degree or equivalent practical work experience • Demonstrated leadership skills to hire, develop, and motivate team members • Experience with data visualization tools (e.g., PowerBI, Looker) to use in communicating improvement opportunities and results • Customer-centric mindset • Ability to prioritize, organize and accomplish multiple and broad range of initiatives within pressured timeframes. • Ability to analyze, modify, and/or effectively implement processes where necessary for successful program delivery • Apply expert functional and critical thinking skills to resolve business challenges • Strong decision-making skills coupled with the ability to lead change • Exceptional analytical and critical thinking skills with the ability to clearly articulate via written and oral communication BONUS POINTS FOR: • Master’s Degree in Telecommunications, Finance, or Business Administration • Telecom/Cable/Internet Service Provider industry experience • Demonstrated practical experience in Lean Six Sigma methods and techniques Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We Offer Competitive Compensation And Comprehensive Benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents • Brightspeed’s Privacy Notice

Managing projects impacting field operations, supporting system enhancements, creating impactful presentations, and driving process efficiencies. | Bachelor's degree or six years of practical experience, excellent communication, organizational, and analytical skills, with industry experience in telecom/cable/internet preferred. | Job Description: • Managing projects impacting Field Operations Teams to include scheduling cross functional meetings, establishing goals and timelines and getting buy in from key stakeholders • OCC support with system enhancements including JIRAs, upgrades, releases, etc., working knowledgeable of the BOSS system stack is a requirement • Creating captivating & impactful presentations that effectively communicate complex business concepts in a visually appealing manner • Working closely with the team to understand their goals and transform their ideas into compelling stories that resonate with audiences • Translating business needs into engaging narratives to drive the success of standardization and efficiencies • Managing key timelines and effectively communicate with various teams • Connecting with diverse stakeholders and manage multiple initiatives simultaneously • Gathering and analyzing data to assist in project approvals, tracking improvements and identifying trends • Identifying opportunities for process improvement and efficiency gains • Implementing best practices and methodologies • Providing support to the team, including taking meeting notes, documenting key actions, and handling other administrative tasks • Streamlining operations and ensuring that the team stays focused on their goals • Building and maintaining strong relationships with stakeholders, including clients, internal teams, and leadership • Effectively communicating project status and progress to all stakeholders • Managing expectations and ensuring alignment with project goals and objectives Requirements: • Bachelor’s degree or six years of equivalent practical work experience • Excellent communication skills to translate business needs into engaging new processes and perspectives • Strong organizational skills to manage key timelines and effectively communicate with various teams • Good analytical skills including proficiency with Excel and other data analysis tools • Telecom/Cable/Internet Service Provider industry experience • Ability to work independently and as part of a team to ensure seamless collaboration and execution of projects • Experience in a corporate setting, preferably in a similar role, to bring a deep understanding of the demands and challenges of the position • Liaison with business stakeholders and Leadership to regularly update business knowledge content/repository • Maintain organization best practices and design methods in PowerPoint, Google Slides, Adobe tools and other Infographic tools • Ability to manage multiple projects simultaneously and prioritize effectively • Proficiency in project management tools and methodologies • BONUS POINTS FOR: Demonstrated practical experience in Lean Six Sigma methods and techniques • Advanced analytical skills including experience with Power BI, SQL and Big Query Benefits: • Competitive medical, dental, vision, and life insurance • Employee assistance program • 401K plan with company match • Voluntary benefits • Paid time off • Flexibility in work arrangements

Managing home improvement projects, providing estimates, supervising subcontractors, and ensuring quality work. | Experience in construction, project management skills, and ability to work independently. | At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality, designing and building a world class fiber network and creating a customer experience second to none. Brightspeed has an exciting opportunity for Analyst II! As an Analyst II, you will be developing fundamental theories, principles, and concepts. Job Description Brightspeed is seeking a Senior Engineer (Power Engineer) to design, implement, and maintain DC power systems supporting our Central Office and Core Network environments. This role ensures reliable, scalable, and efficient power delivery across central offices, huts, and remote sites. The ideal candidate has experience in telecom or data center power systems, including rectifiers, battery plants, grounding, and DC distribution, and can provide both technical and project-level support to internal engineering and implementation teams. This position plays a critical role in ensuring reliable, scalable, and efficient power solutions for Brightspeed’s expanding network infrastructure. As Senior Engineer (Power Engineer) your responsibilities will include: • Designing and reviewing DC power systems for Central Office and Core locations, including rectifiers, batteries, BDFB’s, PBD’s, distribution panels, inverters, automatic and manual generator transfer switches, grounding, fused, and unfused cabling) • Preparing and maintaining detailed engineering documentation—drawings, load calculations, and material specifications • Evaluating and standardizing power equipment and configurations for reliability and compliance • Collaborating with transport, OLT, and implementation teams to align project schedules • Supporting installation and commissioning of power systems, including site reviews, troubleshooting, and test verification • Ensuring adherence to Brightspeed standards, Telcordia GR-513, NEC, and applicable safety and compliance codes • Tracking power capacity, utilization, and redundancy to support network growth • Conducting preventive maintenance programs and power audits • Providing input to RFPs, vendor evaluations, and technology pilots for DC power modernization efforts • Conducting load analysis, redundancy planning, and capacity forecasting to meet future network demands as required to ensure sufficient backup power • Ensuring designs comply with industry standards, manufacturer specifications, Brightspeed method and procedures and technical publications (to include but not limited to installation guidelines, drawing standards, grounding standards, engineering standards) • Defining technical specifications and design criteria for procurement of major and minor materials • Collaborating with external contract engineers and internal Brightspeed team such as planning, core engineers, real estate facility managers, and project managers to integrate DC power systems into overall network design • Reviewing vendor proposals and evaluate equipment suitability • Requisitioning materials for procurement, track vendor purchase orders, resolving issues and escalating materials for the needs of our customers • Providing technical guidance during installation and commissioning phases • Conducting site surveys and audits, ensuring contractor quality and compliance • Recommending design improvements to enhance reliability, efficiency, and energy savings • Transporting channel mapping, circuit design planning and provisioning of transport/ethernet circuits Qualifications WHAT IT TAKES TO CATCH OUR EYE: • Ideal candidate located in the North region (WI, MI, IL, IN, OH, MO) • Associate degree or equivalent education in Electrical Engineering, Power Systems Engineering, or related field, or equivalent work experience • 5+ years of experience designing DC power systems in telecommunications, engineering, network planning or equivalent • Strong knowledge of -48V DC systems, rectifiers, batteries, grounding, and bonding • Proficiency with one-line diagrams, load calculations, and design packages • Familiarity with Telcordia, NEC, OSHA, and industry best practices. • Knowledgeable and skilled in planning /engineering and reading technical construction drawings/documents • Understanding of transport and router equipment/technologies and protocols, along with layer 2 and layer 3 ethernet and transport networking • Product knowledge of Cisco and Nokia routers, Ciena and Fujitsu transport devices, Calix and Adtran access devices, localized power such as fuse panels and BDFB power bays, fiber management, and fiber optic modules • Knowledgeable and some experience in systems/tools such as SAP, IQGeo, CO Power Database, WMS, Service Now, Armor, One Control for Ciena 6500, Netsmart 1500 for Fujitsu, TNMS for Infinera, Smartsheet and Microsoft Office • Ability to work with Planning, Operations, Equipment Vendors, Contract resources, and all internal customers while maintaining budgets and assisting with forecasting budgets to proper implementation of project plans • Strong project management skills for accurate tracking and progress reporting on projects • Excellent analytical, documentation, and communication skills • Familiarity with remote monitoring and alarm systems BONUS POINTS FOR: • Experience with Vertiv, Emerson, Delta/Eltek, and Alpha power systems • Knowledge of central office and OLT/transport infrastructure • Familiarity with remote monitoring and SNMP-based alarm systems • Understanding of energy efficiency and sustainability initiatives #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents • Brightspeed’s Privacy Notice

Lead and execute marketing campaigns for customer acquisition, engagement, upsell, and retention while managing teams, vendors, and budgets. | 10+ years marketing experience, bachelor’s degree, CRM expertise, strong communication, project management skills, and team leadership. | At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed has an exciting opportunity for a Director, Demand Generation & Customer Lifecycle to join our growing team. In this role, you will be responsible for developing and executing marketing campaigns that drive acquisition, engagement, upsell and retention throughout the customer’s journey. Your team will manage building out the marketing campaigns, develop the learning agenda, and analyze and optimize campaigns to achieve desired business results. As the Director, Demand Generation & Customer Lifecycle, you will have the following duties and responsibilities: • Oversee the production, execution and reporting of communication tactics • Work with a creative agency to develop the content needed to execute marketing campaigns • Development of testing strategies to guarantee the most efficient and effective communication approach • Suggest new methods to address customers’ needs • Work with technology partners on new data or technology requirements • Manage vendor relationships and budgets Qualifications WHAT IT TAKES TO CATCH OUR EYE: • Bachelor’s degree in marketing or equivalent relevant experience • 10+ years in marketing • Proven work experience in customer acquisition, lifecycle and retention management • Technical expertise with CRM and analytical systems • Knowledge of online marketing methods and best practices • Strong communication skills along with a customer-oriented attitude • Ability to take complex information and communicate it clearly in simple and understandable language for our target audiences • Excellent project management skills with the ability to manage multiple projects and re-prioritize quickly • Entrepreneurial with an ability to create and follow plans yet flexible enough to respond to change while balancing multiple projects and priorities • Experience leading teams, including remote and virtual employees • Comfortable with both big-picture strategy and in-the-weeds execution BONUS POINTS FOR: • Master’s degree in marketing or relevant field • Telecom/Cable/Internet Service Provider industry experience Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents • Brightspeed’s Privacy Notice

Manage and coach a team of 15-20 call center employees supporting field technicians, handle escalations, and improve team performance and customer experience. | 2-5 years supervisory experience, strong leadership and communication skills, proficiency with MS Excel, PowerPoint, Power BI, and ability to quickly learn new technologies. | At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for a Supervisor, Field Operations Support to join our team! This is a mid-level Supervisor position responsible for managing a team of technical call center employees responsible for field technician programming, facility assignment, and service order support. The Supervisor coaches/manages the specific work functions/processes performed by the employees. As a Supervisor, Field Operations Support Your Responsibilities Will Include: • Handle the daily management and supervision of 15-20 call center employees • Handle escalations from internal departments • Build partner relationship with field support to promote a positive experience for our customers • Maintain production levels by setting goals for team members and actively coaching towards those goals • Provide coaching and counseling via group meetings and individual employee counseling • Seek to continually improve work methods and results individually and for the team • Create a positive work environment Qualifications What It Takes To Catch Our Eye: • Mid-level supervisor typically with 2-5 years of experience • Strong leadership, team building, customer service, analytical, problem solving, conflict resolution and interpersonal skills • Strong Communication Skills (Oral and Written) • Self-empowered and able to act quickly to make critical business decisions • Proficiency with MS Excel, PowerPoint, PowerBi • The ability and desire to quickly understand new technologies/systems and how to best use them for technician support Bonus Points For: • Previous Martens and/or Ensemble/eShop experience • Previous programming and/or facility assignment experience • Knowledge of outside plant and/or field technician processes • Team building experience • Self-starter that acts beyond specific, explicit job responsibilities and assignments • Able to work under pressure to meet goals and deadlines Additional Information WHY JOIN US? We aspire to contemporary ways of working. We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect! We Offer Competitive Compensation And Comprehensive Benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve. Diversity, equity and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We Offer Competitive Compensation And Comprehensive Benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents • Brightspeed’s Privacy Notice

Lead and oversee multi-state field operations including installation, repair, union negotiations, budgeting, and cross-departmental collaboration. | Bachelor’s degree, 10+ years related experience with 4+ years in leadership, strong communication, financial acumen, conflict resolution, and ability to manage multiple projects. | Description: • Lead all installation and repair efforts to residential customers, enterprise business products and services, network maintenance and repair to the core and local network • Serve as Senior Leadership Team point of contact for outages, marketing, and engineering project local knowledge • Oversee regional, multi-state field force of ~600 technicians, ~30 supervisors, ~6 managers • Report to VP Field Operations and work independently on day-to-day operations • Primary POC in all union negotiations partnering with corporate labor teams • Motivate employees to deliver service efficiently and within budget • Arrange personnel training and maintain effective installation and maintenance schedules • Manage multiple activities in rapidly changing technical environment and maintain external relationships • Select and develop leaders, hiring per guidelines, and performance manage employees • Contribute to financial objectives via sales marketing programs and provide input to sales • Ensure customer service and installation/maintenance meet Company standards • Direct implementation of new procedures and notify affected groups/customers • Contribute to development of annual capital plan with engineering • Partner internally with network build, NOC, and other departments for alignment • Implement and monitor Corporate Safety Program within the region • Lead special projects across company and oversee outage management • Conduct recurring results analysis, develop action plans, and drive initiatives • Frequent travel within region and beyond • Active Member of company Senior Leadership Team (SLT) Requirements: • Bachelor’s degree or equivalent education and experience • Typically, 10+ years related experience and 4+ years previous manager level leadership experience preferred • Ability to pro-actively seek new opportunities to increase operational efficiency • Ability to live with the Region they will oversee • Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level • Demonstrated ability to self-manage and self-motivate without oversight to achieve results • Deadline driven with strong organizational, time management and analytical skills • Ability to analyze and manage financial data and capital and expense budgets • Ability to manage multiple projects simultaneously • Desire to work in a fast-paced, results driven organization • Ability to understand strategic and tactical priorities and explain at all levels • Ability to prepare presentations and articulate positions • Demonstrated leadership and coaching skills • Demonstrated ability to develop and execute short- and long-term objectives in a team environment • Ability to lead and operate in a represented environment and interpret contract language • Strong conflict resolution skills • Strong level of skillset with data analysis including spreadsheet management of raw data conversions, pivot tables and other analytical toolsets • Excellent interpersonal and relationship building skills Benefits: • comprehensive benefit program, including competitive medical, dental, vision, and life insurance • an employee assistance program • a 401K plan with company match • a host of voluntary benefits • competitive compensation and comprehensive benefits • paid time off programs promoting overall wellness

Lead multi-state field operations teams to ensure quality installation, repair, network maintenance, labor negotiations, and customer satisfaction while collaborating with internal and external stakeholders. | Bachelor’s degree or equivalent, 10+ years related experience with 4+ years in managerial leadership, strong communication, financial and project management skills, labor relations experience, and ability to work in a hybrid environment based in North Carolina. | At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is looking for an experienced Director, Field Operations to join our growing team! In this role, you will be accountable for leading all installation and repair efforts to residential customers, enterprise business products and services, as well as network maintenance and repair to the core and local network. You will be the Senior Leadership Team's (SLT) point of contact for large events such as outages, marketing, and local knowledge for engineering project. You will have strong leadership and collaboration skills as this position is responsible for the results from multiple organizations in both direct and indirect reporting structures. You will also be actively involved as the Regional Field Ambassador for community and organizations that help strengthen communities and the Brightspeed brand.   Internally, as a Director, Field Operations, you will be in contact with all division departments to coordinate input and completion of projects. You will assist in strategic planning to deliver the company’s goals, both short term and long range. You will also need to keep an open line of communications and resolve employee relations issues; and to deal with any other matters that need attention.   Externally, you will be in contact with customers and outside contractors to answer questions and resolve problems; with community representatives to promote the Company; and with other telecommunications companies to share information.  This is a hybrid position but we're looking to fill the role with a candidate based in the state of North Carolina. As a Director,Field Operations, your duties and responsibilities will include: • Oversee a regional, multi state, field force of ~600 technicians and ~30 supervisors, ~6 Managers, responsible for internet and telephony service provisioning and network maintenance, ensuring quality, efficiency, and safety • Reporting to the VP Field Operations and working independently on day-to-day operations • Primary Regional Field Operations POC in all union negotiations, acting in partnership with corporate labor teams to negotiate new contracts, enabling the best financial and long-term interest of the company • Motivating all employees to give the absolute best service at the lowest cost while keeping up with modern technology and determining the best long-term solution for the Company while staying within the budget • Arranging for adequate personnel training while maintaining an effective installation and maintenance schedule • Managing multiple activities in a rapidly changing technological environment, at the same time, maintaining positive relationships with customers, community organizations, service groups and government entities. Must work within the framework of the overall operation by blending department responsibilities into an efficient, effective result. • Selecting competent leaders in accordance with legal, corporate and department hiring guidelines • Developing an effective staff by motivating, training, performance managing and evaluating employees • Contributing to the Company's financial objectives through efficient administration of sales marketing programs within the district and providing input to sales on new products for service area • Ensuring that customer service by all employees within the region is conducted in an exemplary manner by seeing that maintenance and installation of telecommunications equipment is in accordance with Company standards and objectives • Directing implementation of new procedures or modifications to existing procedures to reflect changes in regulation, service provision, technical standards, consolidation, etc. by ensuring that all work groups or affected customers are notified in an appropriate and timely manner • Contributing to the development of the annual capital plan by working closely with the engineering department to ensure district needs are being addressed • Partners internally with network build teams (engineering), network management (NOC), and other departments for bilateral support and alignment in delivering the best possible customer experience • Implementing and monitoring the Corporate Safety Program within the region • Serving as the leader of special projects across the company, regions, and products and service and other duties as assigned • Overseeing outage management with a sense of ownership, urgency, focus, and applying learnings to improve process/mitigate customer impacted durations • Conducting recurring results analysis, develop action plans, and drive initiatives to improve and maintain excellent performance metrics • Frequent travel within region, and beyond • Active Member of the company Senior Leadership Team (SLT) Qualifications WHAT IT TAKES TO CATCH OUR EYE: • Bachelor’s degree or equivalent education and experience.  Typically, 10+ years related experience and 4+ years previous manager level leadership experience preferred. • Ability to pro-actively seek new opportunities to increase operational efficiency • Ability to live with the Region they will oversee • Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level • Demonstrated ability to self-manage and self-motivate without oversight to achieve results • Deadline driven with strong organizational, time management and analytical skills • Ability to analyze and manage financial data and capital and expense budgets • Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions • Desire to work in a fast-paced, results driven organization • Ability to understand strategic and tactical priorities with capability of explaining at all levels, the vision and why decisions are being made and how we contribute to the overall success of the business • Ability to prepare presentations and clearly articulate the position being taken in the presentations • Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role • Demonstrated ability to develop and execute short- and long-term objectives in a team environment • Ability to lead and operate in a represented environment, understanding, interpreting, and influencing contract language and executing on labor relation agreements • Strong conflict resolution skills • Strong level of skillset with data analysis including spreadsheet management of raw data conversions, pivot tables and other analytical toolsets • Excellent interpersonal and relationship building skills that allow you to meet results working with other departments, internal and external customers Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents • Brightspeed’s Privacy Notice

Lead the design, configuration, and implementation of Zuora billing and compensation solutions, integrating with Salesforce and other systems, while managing stakeholder communications and process improvements. | Bachelor’s degree with 4+ years IT experience including 3+ years in Zuora, strong organizational and communication skills, and ability to manage multiple projects in a fast-paced environment. | At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We have an exciting opportunity for a Zuora Billing and Compensation Lead. In this role, you will be responsible for end-to-end system solutions for the Brightspeed telecom suite of applications. You will be responsible for system solutions in the areas of billing and compensation management domains. In this exciting role, you will be challenged with the opportunity to lead the team in every aspect of the customer billing and sales compensation. As the technical lead in Billing, you will have a deep functional and technical understanding of Zuora and in building scalable solutions to support complex business processes. As Zuora Billing and Compensation Lead, your duties and responsibilities will include: • Solution architecting, configuring the end-to-end solutions in Zuora billing, payments • Understanding of business processes and translating them into Zuora • Providing expertise in project scoping, planning, gathering business requirements, requirement analysis and mapping into Zuora • Providing experience & expertise in building product catalog in Zuora • Providing subject matter expertise, Business process consulting that includes providing inputs on best practices on Zuora • Identifying, evaluating, developing, and deploying Zuora changes to improve the billing operations process and assurance controls • Defining & implementing the various integration points across multiple cloud applications such as Sales Force, Payment gateways, SAP etc. • Providing expertise in design, development and deployment in business process automation using custom Zuora workflows related to refunds, billing, payment transfers, late fees, early termination Fees (ETF) • Configurating of Zuora application to develop POC and demonstrate to stakeholders • Integrating with Salesforce applications Marketing Cloud and Commerce cloud, CPQ • Effectively communicating to Zuora support to resolve system problems and user administration as required • Understanding the data flows between Salesforce/Zuora and Zuora/Payment gateways to optimize processes and address the issues • Developing customer email notifications out of Zuora • Providing Experience in integrating Avalara Tax with Zuora. • Providing Experience in setting up Apple Pay/ Pay Pal payment methods in Zuora • Providing Good understanding of Refund/Credit memo process in Zuora. • Managing Zuora bill templates to allow for managing complex bill template requirements • Providing Expertise in building custom reports for cross functional teams • Providing status updates to the stakeholders on SLAs, timely issue resolution • Developing documentation, research, and support the creation of training materials Qualifications WHAT IT TAKES TO CATCH OUR EYE: • Bachelor’s Degree from an accredited university • 4+ years’ IT experience with minimum 3 years Zuora experience required • Highly organized, meticulous, and superior attention to detail required • Excellent time management skills and ability to work independently • Ability to communicate effectively with multiple departments • The ability to operate in a fast-paced environment with laser focus on delivering results • Self-driven, detail-oriented, and skilled in managing multiple clients, stakeholders, and cross-functional projects • Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents • Brightspeed’s Privacy Notice