Brightspeed

Compensation

Full Description

Description: • Lead all installation and repair efforts to residential customers, enterprise business products and services, network maintenance and repair to the core and local network • Serve as Senior Leadership Team point of contact for outages, marketing, and engineering project local knowledge • Oversee regional, multi-state field force of ~600 technicians, ~30 supervisors, ~6 managers • Report to VP Field Operations and work independently on day-to-day operations • Primary POC in all union negotiations partnering with corporate labor teams • Motivate employees to deliver service efficiently and within budget • Arrange personnel training and maintain effective installation and maintenance schedules • Manage multiple activities in rapidly changing technical environment and maintain external relationships • Select and develop leaders, hiring per guidelines, and performance manage employees • Contribute to financial objectives via sales marketing programs and provide input to sales • Ensure customer service and installation/maintenance meet Company standards • Direct implementation of new procedures and notify affected groups/customers • Contribute to development of annual capital plan with engineering • Partner internally with network build, NOC, and other departments for alignment • Implement and monitor Corporate Safety Program within the region • Lead special projects across company and oversee outage management • Conduct recurring results analysis, develop action plans, and drive initiatives • Frequent travel within region and beyond • Active Member of company Senior Leadership Team (SLT) Requirements: • Bachelor’s degree or equivalent education and experience • Typically, 10+ years related experience and 4+ years previous manager level leadership experience preferred • Ability to pro-actively seek new opportunities to increase operational efficiency • Ability to live with the Region they will oversee • Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level • Demonstrated ability to self-manage and self-motivate without oversight to achieve results • Deadline driven with strong organizational, time management and analytical skills • Ability to analyze and manage financial data and capital and expense budgets • Ability to manage multiple projects simultaneously • Desire to work in a fast-paced, results driven organization • Ability to understand strategic and tactical priorities and explain at all levels • Ability to prepare presentations and articulate positions • Demonstrated leadership and coaching skills • Demonstrated ability to develop and execute short- and long-term objectives in a team environment • Ability to lead and operate in a represented environment and interpret contract language • Strong conflict resolution skills • Strong level of skillset with data analysis including spreadsheet management of raw data conversions, pivot tables and other analytical toolsets • Excellent interpersonal and relationship building skills Benefits: • comprehensive benefit program, including competitive medical, dental, vision, and life insurance • an employee assistance program • a 401K plan with company match • a host of voluntary benefits • competitive compensation and comprehensive benefits • paid time off programs promoting overall wellness