BMC Software

Manage operational workflows, oversee data request processes, and coordinate team efforts to support research data infrastructure. | Bachelor's in computer science, information systems, or related field, with at least 4 years of experience in IT or data management, including team oversight. | Position: Clinical Data Warehouse for Research Operations Manager Department: Research - Support Services Location: Boston, MA Schedule: 40 hours per week, Remote (must be able to work Eastern Standard Time business hours) ABOUT BMC: At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience. You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own environment. POSITION SUMMARY: The Clinical Data Workforce (CDW-R) Operations Manager provides administrative and operational oversight, business management, and program development that supports the organization’s research data infrastructure. This role establishes work procedures and standards to improve efficiency and effectiveness across the CDW-R. Working under the general direction of the Associate Director, Research Data Operations and Strategy, the CDW-R Operations Manager independently manages the inbound CDW-R data request queue and provides matrixed oversight of 4–5 analysts, including overseeing task assignments, monitoring progress, and ensures deadlines are met, while balance priorities across multiple projects. This role requires strong leadership, coordination, and communication skills to effectively align the work of a team of analysts in a matrixed environment without formal supervisory authority. JOB RESPONSIBILITIES: Manage operational needs of the CDW-R, including monitoring workflows, tracking performance metrics, ensuring adherence to deadlines, and facilitating smooth coordination across multiple projects. Oversee the data request queue and project assignments, coordinating day-to-day analyst workloads in a matrixed environment through task prioritization, progress tracking, follow-up, and proactive communication to ensure timely completion of requests. Oversee the end-to-end billing and invoicing process, including preparing and delivering invoices as well as monitoring timely and accurate payment tracking and reconciliation. Lead documentation and compliance review of inbound CDW-R data service requests from BMC and the research community. Track and analyze operational information, including quarterly reports, finances, and program performance, and communicate findings to leadership and cross-functional teams to inform decision-making and ensure alignment with organizational goals. Develop and maintain relationships with research clients, ensuring adherence to scopes of work and research regulations. Collaborate with CDW-R leadership to develop and implement long- and short-range business plans to improve efficiency and enhance service delivery. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Bachelor’s degree in computer science and information systems, project management, public health, or similar discipline; and a minimum of 4 years of experience in IT, at least 1 year of which must be experience managing end-to-end operational needs of data and/or IT teams; or equivalent combination of education and experience. PREFERRED EDUCATION AND EXPERIENCE: Minimum of 5 years of healthcare and/or pharmacy experience preferred KNOWLEDGE, SKILLS & ABILITIES (KSAs): Strong organizational, prioritization, and workflow management skills with the ability to coordinate multiple projects and competing deadlines Excellent communication and stakeholder management abilities. Working understanding of research data governance, privacy, and compliance standards JOB BENEFITS: Competitive pay Tuition reimbursement and tuition remission programs Highly subsidized medical, dental, and vision insurance options Generous paid time off Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base. ABOUT THE DEPARTMENT: As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Compensation Range: $83,000.00- $120,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Design, develop, and implement research data warehouse solutions to support high-quality research and clinical data analysis. | Requires extensive experience in SQL, data modeling, API management, and research data environments, with a master's degree and 6+ years of relevant experience. | Position: Senior Data Engineer Clinical Data Warehouse for Research Department: Research - Support Services Location: Boston, MA Schedule: Per Diem, Remote (must be able to work during Eastern Standard Time business hours) ABOUT BMC: At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience. You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own environment. POSITION SUMMARY: The Senior Data Engineer designs, develops, and implements the organization’s research data warehouse, data infrastructure, and data mart solutions to empower analysts to access, query, and leverage high‑quality research and clinical data efficiently and accurately. This includes building scalable processes to ingest, transform, and integrate large volumes of structured and semi-structured data from diverse sources. This role collaborates with Enterprise Analytics, Analytics Infrastructure, business intelligence, product management, and data extraction and provisioning teams to deliver high-quality data products that support informed decision-making across the organization. Working under the general direction of the Director of Research Analytics and Reporting, the Senior Data Engineer contributes to the modernization of research data infrastructure to enhance efficiency, improve analytical capability, and ultimately support high-quality research that drives improved patient outcomes. JOB RESPONSIBILITIES: Develop detailed documentation and technical specifications, perform validation and testing, and consult with internal stakeholders to ensure data integrity and compliance with research privacy and regulatory requirements (e.g., HIPAA, IRB, GDPR). Collaborate with enterprise stakeholders, including analytics, data integration, researchers, clinicians, business intelligence analysts, and governance and IT teams to develop and deliver solutions that enhance research data warehouse quality and ease of data retrieval. Provide technical leadership and guidance to data extraction and provisioning teams on system integration, data modeling, and implementation of enterprise data warehouse strategies that align with enterprise standards Monitor and integrate advancements in data engineering, data warehousing, research informatics, and compliance standards to continuously optimize architecture, performance, and regulatory alignment. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Master’s degree in computer science, Computer Information Systems, Applied Biostatistics, Public Health, Systems Improvement, Information Science, or a related research field, and 8+ years of experience in IT, of which at least 6 must be progressive experience working with SQL data warehouse platforms; or an equivalent combination of education and experience. Experience in creating and managing APIs within a Data as a Service (DaaS) environment. Experience in the implementation and support of enterprise-wide data integrations. PREFERRED EDUCATION AND EXPERIENCE: Experience working in research KNOWLEDGE, SKILLS & ABILITIES (KSAs): Proficiency in SQL, at least one programming language, and strong troubleshooting skills. Proficiency in data modeling concepts using a variety of tools. ABOUT THE DEPARTMENT: As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Compensation Range: $50.00- $72.60 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Lead and manage a team responsible for data extraction, provisioning, and reporting for clinical research, ensuring data quality, compliance, and efficient operations. | Bachelor's degree in a related field, 5+ years of SQL and data warehouse experience, clinical healthcare data knowledge, leadership skills. | Position: Senior Manager, Clinical Data Warehouse Research Department: Research - Support Services Location: Boston, MA Schedule: 40 hours per week, Remote (must be able to work Eastern Standard Time business hours) POSITION SUMMARY: The Senior Manager, Clinical Data Warehouse for Research (CDW-R), reporting to the Director of Research Analytics and Reporting, leads and manages an Operations Manager and a team of analysts responsible for high-quality, compliant, and efficient data extraction, provisioning, and reporting to support research initiatives. This role provides technical guidance in Structured Query Language (SQL) query development, implements and maintains data warehouse solutions, and ensures adherence to research and hospital data policies. The Clinical Data Warehouse Research consolidates data from a wide range of legacy and current clinical systems, including Epic, using SQL Server; and works to ensure secure, accurate, and reproducible data retrieval for investigators across the Health System. JOB RESPONSIBILITIES: Manage an Operations Manager and a team of analysts: Manage performance of direct reports and team as a whole, prioritize and assign workloads, allocate resources, conduct performance appraisals, discipline staff as needed Train and support analysts in Structured Query Language (SQL) query development, complex data extraction, and data provisioning, providing guidance on best practices, query optimization, and fostering skill development to ensure all datasets are accurate, high-quality, and compliant for research initiatives. Manage team performance and resources to oversee data warehouse extractions and data provisioning for the research community, translating complex data requests into clear, impactful datasets that support organizational goals. Design, develop, and implement data warehouse solutions, including views, stored procedures, and code blocks to access and transform large volumes of structured and semi-structured data. Facilitate project completion by coordinating communication, developing documentation and specifications, performing testing, and consulting with research and IT teams. Establish governance and prioritization processes for the Clinical Data Warehouse for Research (CDW-R), including overseeing timely responses to Privacy and Compliance data disclosure requests. Manage CDW-R user relationships, serving as the primary point of contact for escalated user issues and setting clear expectations regarding data extraction capacity, research regulations, governance, and timelines. Collaborate with enterprise stakeholders, including researchers, clinicians, IT, Analytics Infrastructure, Institutional Review Board (IRB), Human Research Protection Program (HRPP), Privacy, Legal, and Compliance teams, to implement solutions that improve data collection, quality, and accessibility. Provide guidance and technical support to teams on system interfacing, platform usage, and implementation of data warehouse strategies. Stay current with trends and best practices in data analytics, informatics, and research methodologies to enhance team capabilities and CDW-R platform performance. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Bachelor’s degree in computer science, Computer Information Systems, Applied Biostatistics, Public Health, Systems Improvement, Information Science, Research, or related field; and 5+ years of hands-on experience designing, writing, and optimizing complex Structured Query Language (SQL) queries, stored procedures, views, and code blocks within data warehouse or enterprise analytics environments, including performance tuning and query plan analysis. At least two years of the above experience must include working with clinical healthcare data and implementing and supporting enterprise-wide data warehouses. Or equivalent combination of education and experience. Experience leading initiatives to enhance workflows, optimize data-related processes, and improve operational efficiency PREFERRED EDUCATION AND EXPERIENCE: Master's degree Experience working in clinical research Experience supervising staff or project teams KNOWLEDGE, SKILLS & ABILITIES (KSAs): Ability in process development and system-level improvement, Skilled in developing processes or policies for data use and governance to ensure consistency, compliance, and data quality. Ability to supervise teams, providing guidance and mentorship to ensure work aligns with data standards and organizational goals. Adept at collaborating with scientific oversight committees to enhance the rigor, quality, and reproducibility of data-related processes. Proficiency in leveraging electronic medical record (EMR) data through Epic Clarity and Caboodle to extract, transform, and manage clinical research data. Advanced knowledge of enterprise-wide data warehouses, including design, integration, implementation, and optimization of large-scale datasets. Skilled in Structured Query Language (SQL) and at least one programming language (e.g., Python, R) for querying, transforming, and analyzing research data. Ability to implement and support data integrations and Application Programming Interfaces (APIs) within a Data as a Service (DaaS) environment to enhance research data accessibility. Expert knowledge of clinical data warehouses and research regulations JOB BENEFITS: Competitive pay Tuition reimbursement and tuition remission programs Highly subsidized medical, dental, and vision insurance options Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base. Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science. ABOUT THE DEPARTMENT: As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Compensation Range: $104,000.00- $151,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Handle patient inquiries, schedule appointments, and manage patient records in a healthcare setting. | High School diploma or GED, excellent communication skills, and proficiency with multiple communication tools. | POSITION SUMMARY: This position is permanently remote. Qualified candidates must provide a stable internet connection and have a quiet and secure space that is free from interruptions to work from home The Patient Services Rep is responsible for handling inbound and outbound communications for up to 6 BMC ambulatory practices. The Patient Services Rep will handle patient inquiries, scheduling/rescheduling appointments, following-up with patients resolving patient questions/concerns regarding medication reconciliation and refills, and insurance verification and authorization management. They will document and relay patient information to the Practices as required by the Practice’s Guidelines. Position: Patient Service Representative (Remote) Department: Ambulatory Call Center Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Essential Responsibilities: The Patient Services Rep communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills. Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation. Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment. Provides accurate and detailed information and updates patients’ records, using Epic Provides detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging. Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care. Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, additional practices or other relevant training sessions, as directed by manager. Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor. Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience. General Duties and Standards Adapts to changes in the departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided. Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals. Follows established hospital infection control and safety procedures. Other duties as needed. JOB REQUIREMENTS EDUCATION: A minimum of a High School diploma/GED is required. KNOWLEDGE AND SKILLS: Ability to explain complicated healthcare issues to patients with empathy and concern Ability to empathize with and coach the patient in navigating the healthcare system Effective interpersonal skills to with a diverse group of professional and personalities in a team environment Excellent English communication skills (oral and written) with the ability to communicate effectively with patients over the phone and in email and other communications Must be comfortable using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail. Strong computer skills and knowledge of Microsoft Office applications (Internet Explorer, MS Word, Excel & Outlook) Ability to document work in a professional and efficient manner Compensation Range: $20.08- $22.61 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Design, implement, and maintain scalable virtualization environments, lead infrastructure migration, and ensure system stability and performance. | Experience with VMware or Citrix products, networking fundamentals, virtualization-storage interface methodologies, and knowledge of Dell systems or Cisco UCS. | POSITION SUMMARY: The Platform Engineer 2 is a crucial member of the Storage & Virtualization Team and focuses on moving many of our current platforms to a resilient state between multiple data centers and the cloud. Getting familiar with new advanced technologies while ensuring stability and performance within the existing infrastructure will be essential. Makes updates to system related installation documentation. Performs end-user support. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise systems. Participates in various IT projects intended to continually improve/upgrade the enterprise platforms. Position: Platform Engineer 2 Department: Tech Support Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Design, implement, and maintain a scalable and secure VMware VDI environment. Monitor and optimize virtual desktop pools for performance and end-user experience. Implementation of system upgrades and modifications, including planning, testing, scheduling, and coordination. Ensures that change management and defined security procedures for all assigned systems are executed following organizational standards. Analyze, monitor, and maintain systems and implement changes required to achieve performant workloads. Lead infrastructure migration to resilient on-premises cross-site deployments and cloud platforms. Proactively identify trends, determine incident root causes, and manage adverse events from identification to resolution, including metrics and capacity planning. Perform research, analysis, system design, documentation, testing implementation, and ongoing support for the end user workspace environment. Mitigates risk by following established standards for vulnerability remediation. Maintain and perform tuning on various virtualization technologies in coordination with multiple infrastructure teams. Must be able to work independently with little to no daily supervision, is a team player, and be open to ideas and learning. Collaborate closely with project managers, technical leads, database administrators, and other team members to ensure timely and budget-compliant project implementations. Be part of a regular on-call rotation schedule. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: N/A EXPERIENCE: Bachelor's degree in computer science, information systems, or another related field. A combination of education and experience may meet qualifications. Work equivalency. KNOWLEDGE AND SKILLS: Detailed knowledge and hands-on experience with VMware and/or Citrix products including virtual desktops. Knowledge of networking fundamentals, including DNS, TCP/IP, and Routing protocols. Working knowledge of the ITIL framework, including change, incident, and problem management. In-depth knowledge of virtualization-storage interface methodologies (SDRS/thin-on-thin, replication datastores, etc.) Experience installing and configuring systems Dell systems (Cisco UCS is a plus) Creative and analytical thinker. Compensation Range: $58,000.00- $84,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

The Systems Engineer 2 designs, develops, supports, and maintains the organization's systems infrastructure, ensuring stable performance for enterprise systems. They also participate in IT projects aimed at improving and upgrading enterprise servers. | A Bachelor’s degree in Computer Science or a related field is required, along with 4-7 years of related experience. Microsoft and AWS certifications are highly desirable. | POSITION SUMMARY: Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software. Makes updates to system related installation documentation. Performs end-user support. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise systems. Participates and leads various moderate to complex IT projects intended to continually improve/upgrade the enterprise servers. Position: Systems Engineer 2 Department: Tech support Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Experience in mission-critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology. Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines. Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques. Ability to solve enterprise server issues and to manage the performance and capacity of a LAN/WAN environment. Ability to effectively adapt to rapidly changing technology and apply it to business needs. Understanding of the enterprise business and business processes; knowledge of business unit functions and cross-group dependencies/relationships. Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; Ability to assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies. Build and configure Windows-based servers. Support digital transformation efforts Configure backup and monitoring on all servers as needed. Understanding the Microsoft security patch cycle and apply patches to servers as needed. Support Microsoft Office 365 Must be able to work independently with little to no daily supervision, is a team player and open to ideas and learning. Be able to modify storage, memory and network settings as appropriate. Server performance monitoring. Work with users to troubleshoot issues with performance, access and other administrative tasks. Able to communicate effectively across the organization. Take part in Change Control process. Take part in regular on-call rotation. Create and Post Documentation. 3rd Level end-user support. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Microsoft Certifications: MCSE highly desirable AWS Certifications: Cloud Practitioner, Associate or Professional level Architect highly desirable EXPERIENCE: Minimum of 4-7 years of related experience KNOWLEDGE AND SKILLS: Demonstrated knowledge of the following technical knowledge/skills are preferred, including from among the following: Hardware: Dell Servers* OS: Windows 2016/2019/2022 * Microsoft AD/Azure AD * Microsoft O365 * Microsoft Exchange * Microsoft Defender * Microsoft ADFS * Mimecast * PowerShell Scripting * Microsoft Certificate Authority * Microsoft DHCP/DNS * Microsoft System Center * Automation Support * VMware Environment Experience * AWS * Strong customer service and communications skills Good judgment and analytical skills Strong follow-up and organizational skills Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Lead enterprise-wide research data strategies, oversee data management and analysis, and develop reporting solutions to support research and clinical decision-making. | Master’s in Computer Science, Health Informatics, or related field, with 5-7 years in healthcare or research data environments, leadership experience, and proficiency in data visualization and SQL. | Position: Director Research Analytics & Reporting, Research Executive Services Location: Boston, MA Schedule: 40 hours per week, Remote ABOUT BMC: At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience. You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own environment. POSITION SUMMARY: The Director of Research Data Analytics & Reporting leads the design and execution of data strategies that support the goals of Research & Sponsored Programs (RSP) and position Boston Medical Center Health System Research as a leader in using patient data to drive inclusive science. This role oversees enterprise-wide data management and analysis, ensures data quality and accessibility, and delivers actionable insights through advanced visualization and clear communication to stakeholders. Reporting to the Chief of Staff (CSO - Chief Scientific Officer), the Director provides vision and technical leadership to move the health system toward next-generation clinical health informatics and data science. The position guides the preparation of high-quality clinical datasets, establishes data governance standards, and enables collaboration with internal and external partners, including those engaged in predictive algorithms using AI, LLM, and NLP tools. The Director exercises full supervisory and administrative responsibility for a multidisciplinary analytics team that collects, analyzes, and interprets research awards, proposals, expenditures, and clinical data to inform strategic decisions and research initiatives across RSP and the broader Health System. This role requires extensive collaboration with other data leaders throughout the organization to promote data-driven decision-making and ensure investigators have access to reliable, well-curated datasets. JOB RESPONSIBILITIES: Develop and Implement Research Data Strategies: Define and execute an enterprise-wide data strategy aligned with organizational goals; establish research data governance policies; collaborate with IT and data leaders across the health system to integrate research data programs into a cohesive, accessible data science platform. Oversee Data Management and Analysis: Direct the collection, storage, and maintenance of research data, including patient clinical and claims data, to ensure accuracy, integrity, and security; lead advanced data analysis to generate actionable insights and guide research and operational decision-making. Lead the Clinical Data Warehouse for Research (CDW-R): Supervise the CDW-R team, including a Manager and data analysts, to provide high-quality, comprehensive datasets for researchers; continuously update data structures, functions, and processes to maintain best-practice standards. Develop Reporting and Visualization Solutions: Design and deliver analytics and reporting tools using visualization platforms to support RSO and Health System Leadership in strategic planning and operational monitoring. Provide Strategic Leadership and Team Development: Lead a multidisciplinary team of research and analytics professionals, including managers and technical experts. Oversee recruitment, performance management, and workforce planning to build and sustain a high-performing team. Collaborate across clinical and non-clinical areas to implement data strategies that advance research priorities and promote data-driven decision-making across the health system. Advance External Data Partnerships: Partner with IT leaders to prepare clinical data for collaboration with external organizations engaged in predictive algorithms, artificial intelligence, and other advanced analytics for key health initiatives. Promote Data-Driven Decision Making: Advocate for and enable the use of data analytics in research and clinical strategies; communicate data-driven metrics and insights to internal and external stakeholders to inform organizational planning and outcomes. Monitor Emerging Trends: Stay current on developments in data analytics, informatics, and research methodologies, and apply best practices to continuously improve research data strategies and operations. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities require JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Master’s degree in Computer Science, Health Informatics, Information Science 5-7 years’ experience working in an academic or healthcare setting working with clinical, public health, or research operations data, including developing data visualizations and leading teams; OR equivalent combination of education and relevant experience. PREFERRED EDUCATION AND EXPERIENCE: Experience working with Epic. Leadership experience in building and managing cross-disciplinary teams. Experience working in a health system and academic setting. Experience with proposal, award, and expenditure grant data. KNOWLEDGE, SKILLS & ABILITIES (KSAs): Strategic, system-level thinker with strong financial, technical, analytical, and implementation skills. Excellent written and verbal communicator able to present effectively to diverse audiences, including executive, clinical, and non-clinical staff Leadership and project management abilities and advanced analytical and problem-solving skills Proficiency in data visualization and reporting tools such as Tableau Working knowledge of SQL; familiarity with SAS, Stata, Python, R, and OLAP/cube structures Knowledge of research data management systems (e.g., InfoEd, Cayuse) Strong interpersonal and organizational skills, with the ability to prioritize multiple initiatives, meet aggressive deadlines, and operate independently with sound judgment in a fast-paced environment Ability to manage multiple data projects simultaneously in a fast-paced environment JOB BENEFITS: Competitive pay Tuition reimbursement and tuition remission programs Highly subsidized medical, dental, and vision insurance options Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research. ABOUT THE DEPARTMENT: As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Compensation Range: $130,500.00- $189,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Lead and mentor a team of product managers to define and execute product vision, strategy, and roadmap, while collaborating with stakeholders and driving innovation. | Extensive experience in product management, leadership skills, strategic planning, and stakeholder management. | BMC is looking for an accomplished and visionary Director of Product Management to lead our BMC AMI Data product management group!In this pivotal role, we are seeking a Director of Product Management - BMC AMI Data to lead the design, strategy and delivery of BMC's mainframe offerings for IMS and Db2. In this role you will lead a team of experienced product managers to drive the growth of the solutions across both new opportunities as well as existing customers.Here is how, through this exciting role, YOU will contribute to BMC's and your own success:• Lead and mentor a team of both outbound and inbound Product Managers.• Define product vision, strategy, and roadmap based on market trends research, customer feedback, and business goals.• Prioritize and allocate resources to high-impact product initiatives, balancing short-term deliverables with long-term strategic goals.• Establish and maintain strong relationships with key stakeholders, including senior leadership, customers, partners, and industry influencers.• Provide strategic guidance and thought leadership on emerging technologies, industry trends, and competitive landscape to inform product decisions and strategy.• Drive cross-functional initiatives to improve product development processes, enhance team collaboration, and foster a culture of innovation and excellence.• Participate in hiring, onboarding, and training of new product management team members.• Conduct regular performance evaluations and provide feedback to team members to support their growth and development.• Create a positive and inclusive team culture that encourages collaboration, innovation, and continuous learning.

Oversee day-to-day programming and staff management of a 45-bed men's behavioral health unit in a jail setting, ensuring culturally responsive care and collaboration with jail and clinical leadership. | Minimum 10 years in social services, 3 years supervisory experience, experience with criminal legal system impacted populations, trauma interventions, and managing behaviors in milieu preferred, bachelor's degree required, master's preferred but not required. | POSITION SUMMARY: The Program Director will provide crucial oversight for a new, 45-bed men’s behavioral health unit operated by Boston Medical Center (BMC) located in the Suffolk County Sheriff’s Department’s (SCSD) Jail. This program aims to provide culturally responsive and person-centered care as part of an innovative model. In collaboration with Clinical and Administrative leadership, this role is critical to the smooth provision of services to incarcerated persons. This role will oversee the day to day programming on the unit ensuring the project’s mission is carried out and quality services are delivered. A core component of this role is managing the milieu including behaviors and conflict between clients, using de-escalation and restorative justice principles in addition to close collaboration with security staff. Alongside clinical leadership this role will supervise a multidisciplinary team advocating for staff's needs and empowering them in their diverse roles. As part of this innovative new collaboration between BMC and SCSD, this role will report into the BMC Department of Psychiatry, and directly to the Director of Population Behavioral Health. Work will be completed within office and unit settings, both housed within a setting of incarceration. This is a full time daytime position with telephonic coverage needs outside of traditional work hours. The person who fills this position must adhere to all of BMC’s RESPECT behavioral standards. Position: Program Director- Suffolk County Jail Project Department: Psychiatry Schedule: Full Time Location: Onsite at the Suffolk County Jail ESSENTIAL RESPONSIBILITIES / DUTIES: Assumes a key leadership position within the program, operationalizing the core values of BMC by promoting patient centered care, diversity, equity and inclusion among staff and clients. Management of all programming during operating hours of the unit including assigning specific duties and responsibilities to staff, communicating program goals to staff, and addressing crises in collaboration with jail and operational staff With support from administrative and clinical leadership, responsible for personnel management of staff on unit, including hiring, training, supervising, setting performance metrics, evaluating performance, and initiating progressive discipline through utilization of coaching, counseling, and progressive discipline for staff as indicated. Coordinates interdisciplinary collaboration through efforts such as facilitation of staff meetings Develops strong collaborative relationships with SCSD staff, serving as key liaison with facility day to day Develop relationships with relevant city/state agencies and community based organizations for the purpose of collaboration, funding, and building referral pathways and additional resources for client population In collaboration with other leadership, engage in fiscal management of the program including attention to program budget and develop funding/grant opportunities for unit expansion and special initiatives In collaboration with other leadership, support initiatives to improve employee resiliency and morale, including, facilitation of incident debrief sessions, resilience workshops that create a psychological safe space for workplace trauma to be processed, and coordination with the Resiliency Team at BMC for best practices. Engage in strategic planning of the project’s future with other relevant leadership JOB REQUIREMENTS EDUCATION: Bachelors degree; or Master’s Degree in relevant field (MPH, MBA, MSW) preferred but not required CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: N/A EXPERIENCE: Prior experience working with communities and individuals impacted by the criminal legal system required. Prior experience working with trauma interventions, particularly addressing mental wellness in a holistic way, required Minimum three years in supervisory/management role required Minimum ten years in working in social services field required (mental health, community violence, case management, health care, etc.). Prior experience managing behaviors in milieu, preferred KNOWLEDGE, SKILLS & ABILITIES (KSA): Intimate knowledge and understanding of the complex needs of impacted individuals and communities in Boston, and an awareness in how to translate those needs into building a culturally responsive program. Leadership ability to guide, direct and mentor a diverse interdisciplinary team Capable of long range program planning that involves complex decision making skills Able to prioritize and manage multiple projects simultaneously and produce expected results. Skills using personal computer tools including word processing, spreadsheets and presentation applications. Ability to perform and lead effectively in stressful situations and to solve problems as they occur. Ability to work independently and to make decisions based on established policies and procedures. Excellent oral and written English communication skills, including ability to represent the program and organization at public events and speaking engagements Bi-lingual and/or bi-cultural candidates preferred Intermediate Microsoft Office suite experience (i.e. MS Word, Excel, Access, Outlook). Compensation Range: $77,000.00- $112,000.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Assess, plan, implement, monitor, and evaluate health care services to meet patient needs and ensure cost-effective outcomes. | Requires a BS in Nursing, RN license in Massachusetts, 3-5 years clinical experience including 2 years in case/utilization management, and preferably CCM certification within 24 months. | POSITION SUMMARY: Utilizing a collaborative process, the care manager will assess, plan, implement, monitor, and evaluate the options and services required to meet an individual’s health needs, using communication and available resources to promote quality, cost-effective outcomes. The care manager helps identify appropriate providers and facilities throughout the continuum of services while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the patient and the reimbursement source. This care manager is dedicated to handle the increased volume and to support the overall care management process and the department. Position: RN Float Case Manager Department: Care Management Schedule: Per Diem JOB REQUIREMENTS EDUCATION: Graduate of an accredited BS Program in Nursing CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Licensed to practice as a Registered Nurse in the commonwealth of Massachusetts CCM or related certification attained within 24 months from the hire date is preferred EXPERIENCE: 3-5 years of diversified clinical experience is required A minimum of 2 years of previous experience involving judgment and decision making, preferably in a utilization management/case management position KNOWLEDGE AND SKILLS: Extensive background and knowledge of current medical/surgical patterns of practice. Medical terminology and standard medical abbreviations. Managed care concepts, the various health care delivery systems Methods for assessing an individual are level of physical/mental impairment, understanding of the physical and psychological characteristics of illness, and understanding of expected treatment. Confidentiality issues and the legal and ethical issues pertaining to them. ICD-9 and CPT nomenclature and the ability to interpret and convert this information, as applicable. Knowledge of benefits and various plan contracts, eligibility issues and requirements. Role and functional responsibilities of case management professional; case management program philosophy and purpose within Managed Care Program Excellent interpersonal, verbal and written communication and negotiations skills Strong analytical, data management and PC skills NursingCM Compensation Range: $38.05- $75.33 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Lead and support compensation program design, job evaluations, compliance, and training across the organization, focusing on health plan compensation. | 6-8 years compensation experience in healthcare, preferably health plan; BA/BS degree; CCP certification preferred; strong analytical, communication, and project management skills. | POSITION SUMMARY: The Compensation Consultant serves as a strategic partner to the Executive Director of Compensation, leading efforts to design, implement, and refine compensation programs across BMCHS, with a primary focus on the health plan. The role is responsible for maintaining competitive and equitable pay structures, managing job architecture and leveling frameworks, and advancing compensation initiatives that support the organization’s mission, philosophy, and long-term objectives. Position: Compensation Consultant Department: Human Resources Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Deliver comprehensive compensation consulting to different business units across the system. Provide guidance on pay decisions, policy and guidelines interpretation, and job evaluation, including the development of creative solutions for particular compensation-related programs. Assist in designing and developing new compensation structures and programs, while maintaining and updating existing pay programs. Lead and/or provide high-level support to health plan or system-wide projects independently. Review job descriptions and conduct job evaluations for new positions and/or positions with significant changes. Develop and deliver training programs for HR staff and others on compensation-related matters, such as the FLSA, job descriptions, and hiring guidelines. Provide assistance to ensure compliance throughout the system, including FLSA, Joint Commission, EEO-1, AAP Reporting, and OFCCP audits. Conducts ongoing research to understand industry and organization-specific issues; Maintains a current understanding of best practices in compensation and HR in general that will improve service delivery. Other duties as required. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: BA/BS degree required, preferably in Human Resources, Finance, or a related discipline. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: CCP – Preferred EXPERIENCE: 6–8 years of compensation experience, ideally within the healthcare industry and preferably in a health plan or similar organization. KNOWLEDGE AND SKILLS: Critical thinker successful in developing innovative solutions to moderately complex issues. Effective communication skills regarding compensation plans and presents information in an easy-to-understand manner. Ability to manage complex relationships in a positive and consultative manner. Excellent organizational and project management skills. Excellent problem-solving, analytical, and technical compensation skills Ability to train on matters related to area of expertise. Strong attention to detail and outstanding organizational skills. Compensation Range: $90,500.00- $131,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Manage and supervise professional billing coding operations, ensure coding accuracy and compliance, provide education and feedback to coding staff and providers, and oversee coding denials and audits. | Bachelor’s degree, CPC certification, at least five years of coding experience including education and mentoring, three to five years management experience, and strong knowledge of coding guidelines and hospital reimbursement. | POSITION SUMMARY: Responsible for the operational functions of the Professional Coding Operations team for BUMG. Plays a strategic role in validating the accuracy of CPT, HCPCS and diagnosis code assignment by coders, physicians and non –physician practitioners. Works closely with key revenue cycle stakeholders to understand reasons for denials, root cause analysis, and feedback to providers. Supervises professional billing coding staff. Partners with Coding Education Team to identify trends in coding practices and assists with developing feedback and education to providers. Reviews coding denials to resolve and identify trends and provides feedback to providers and departments. Performs quality assurance reviews of inpatient and outpatient records to assess and report on the effectiveness of training programs and quality of coders. Provides in-service training and feedback to coding staff regularly, including coding changes and updates. Oversees coding operations to ensure organizational goals are being met. Partners with the Coding Education Team to design and implement programs on coding and clinical documentation audit and education to improve performance and efficiency. Enforces correct application of Official Coding Rules and Regulations and follows appropriate guidelines. Oversees the coding edits and denials and ensures compliance with payer guidelines. The Manager, PB Coding Operations is responsible for supporting coding related, RAC, other external coding reviews, and denials related to coding. Position: Manager Professional Billing Coding Operations - Remote Department: BUMG Corporate PBO General Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Primary responsibilities under the direction of the Director, PB Coding Operations: Coding support Reviews patient medical records and abstracts medical data that identifies all diagnoses and procedures. Codes diagnoses, procedures, and appropriate modifiers from the medical record documentation using ICD-10-CM, CPT4/HCPCS classification systems. Refers to a computerized encoding system, written coding aids and other reference materials to ensure accurate coding for billing. Sequences diagnoses, procedures and complications by following ICD-10-CM, CPT-4, and the Uniform Hospital Discharge Data Set (UHDDS); adheres to the Official Guidelines for Coding and Reporting, Coding Clinic guidelines and other regulatory guidelines as appropriate. Consults with appropriate medical staff to clarify medical record information. Maintains productivity standards set forth in Departmental Policies and procedures. Serves as contact for professional billing coders regarding missing/incomplete information to allow for accurate billing in a timely manner. Maintains knowledge of coding and professional skills, including maintaining yearly coding credentials through attendance at in-service programs, conferences, workshops, review of current literature and other educational programs. Assists in orienting new personnel in department coding procedures. Monitors all coding ques to ensure productivity is being kept on target. Performs other duties as needed. Review and respond to coding questions. Ensure billed service is being accurately coded. Perform random chart audits. Perform analysis of benchmarking profiles. Provide continual coding updates. Research coding issues that arise. Codes diagnoses and procedures from the medical record using ICD-10-CM and CPT-4/HCPCS classification systems. Sequences diagnoses, procedures and complications by following ICD-10-CM, Medicare, Medicaid, and other fiscal intermediary guidelines. Reviews charts for documentation and signature. General Responsible for the day-to-day management of the PB Coding Operations Team. Duties include managing, developing and mentoring a group of certified professional coders. Other responsibilities include interviewing, orientation, training and preparing evaluations; responsible for hiring, terminating and disciplining personnel as necessary. Establishes staffing scheduling and assigns workloads and projects in accordance with appropriate volume increases and decreases. Assists with coding all professional claims under the direction of the PB Coding Operations Team. Conducts quality reviews to validate code selection is compliant with established coding guidelines. Evaluates documentation for incomplete or inconsistent documentation in the record which impacts code assignment. Initiates queries when necessary and monitors responses. Provides training to healthcare professionals, coders, and Revenue Cycle staff in ICD, CPT, HCPCS Level II coding guidelines, proper documentation guidelines and other information related to coding. Develops long term strategies for improving efficiencies and increasing coding team’s productivity through use of central coding conventions and classification systems, influencing and educating the coding team as well as all revenue cycle stake holders. Reports on accuracy of coding and abstracting. Responsible for the tracking and response for coding accountabilities from internal and external sources. This would include RAC coding reviews as well as other payer reviews. Tracks overtime, absenteeism, hours worked, leaves and vacation/sick time for assigned staff. Reviews and approves timesheets to Payroll. Maintains knowledge of ICD-10 and CPT classifications and coding of diagnoses and procedures. Participates in coding and reimbursement meetings. Follows established hospital infection control and safety procedures. Maintains professional skills and knowledge of coding through attendance at in-service programs, conferences, workshops and other educational programs and by review of current literature. Shares knowledge and learning experiences to staff. Performs other related duties as required. JOB REQUIREMENTS EDUCATION: Bachelor’s degree or equivalent combination of formal education and experience. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: CPC – Certified Professional Coder EXPERIENCE: Must have at least five years of experience in coding; experience must include education/mentoring/training. Minimum of five years acute care hospital experience coding with ICD-10-CM and CPT-4, academic medical setting or trauma center preferred. Minimum of three years management experience required; five years preferred. Prior experience working claim edits and denials. KNOWLEDGE AND SKILLS: Excellent command of the ICD-10-CM and CPT4/HCPCS coding conventions, E&M coding. Work also requires concepts of human anatomy, physiology and pathology. Excellent skill in providing hands-on education to PB Coding Operations staff based on audit finding and need. Strong knowledge of health records, computerized billing and charging systems, Microsoft applications, data integrity, and processing techniques required. Excellent organizational skills, including ability to multi-task, prioritize essential tasks, follow-through and meet timelines. Ability to work with accuracy and attention to detail Ability to solve problems appropriately using job knowledge and current policies/procedures. Ability to work cooperatively with members of the healthcare delivery team and staff, ability to handle frequent interruptions and adapt to changes in workload and work schedule and to respond quickly to urgent requests. Must be able to maintain strict confidentiality of all personal/health sensitive information and ensure compliance of HIPAA rules and regulations. Must possess extensive knowledge of hospital inpatient and outpatient reimbursement methodologies. Strong knowledge of health records, computer systems, Microsoft applications, data integrity, and processing techniques required. Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example. Excellent organizational skills, including ability to multi-task, prioritize essential tasks, follow-through and meet timelines. Ability to solve problems appropriately using job knowledge and current policies/procedures. Ability to maintain and enforce strict confidentiality of all personal/health sensitive information and ensure compliance of HIPAA rules and regulations. Must possess extensive knowledge of payer claim edits and payer denials. Work requires in-depth knowledge of medical terminology, ICD-10-CM and CPT-4 Coding conventions (including E&M coding), CMS National Coverage Determinations and various other applicable coding regulations and law. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

The Applications Analyst II aligns technology solutions with business strategies and identifies opportunities to apply technologies to business processes. They serve as a technical liaison with vendors and must maintain effective working relationships with both customer management and IT personnel. | Candidates must have a Bachelor’s Degree or equivalent work experience and at least 2+ years of relevant experience in business systems analysis or business unit experience with IT. Strong technical knowledge, communication skills, and an understanding of project management concepts are essential. | POSITION SUMMARY: The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel. The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Position: Applications Analyst Department: EHR Schedule: Full Time, 40 HR, Days JOB REQUIREMENTS EDUCATION: Bachelor’s Degree or equivalent work experience. EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including project documentation and technical writing. Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area. Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products. Epic Analysts: Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. Additional experience desired: Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. Experience in the strategic use of technology in managing and growing a business. Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

The Pre-Service Center Verification Specialist coordinates financial clearance activities, including patient demographic validation and insurance verification. This role ensures timely access to care while maximizing hospital reimbursement and requires collaboration with various stakeholders. | A high school diploma or GED is required, with an associate degree preferred. Candidates should have 1-3 years of hospital registration or insurance experience, including at least one year in a customer service role. | POSITION SUMMARY: The Pre Service Center (PSC) Verification Specialist role belongs to the Revenue Cycle Patient Access team and is responsible for coordinating all financial clearance activities by navigating all pre-registration (to include acquiring or validating patient demographic, insurance, and other required elements along with insurance verification activities), obtaining referral authorization, or precertification number(s), pre-service cash collections. The role ensures timely access to care while maximizing BMC hospital reimbursement. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations. This position reports to the Pre Service Center Supervisor and requires interaction and collaboration with important stakeholders in the financial clearance process including but not limited to insurance company representatives, patients, physicians, Boston Medical Center (BMC) practice staff, case management and Patient Financial Counseling. This is a Remote Position. Position: Pre-Service Center Verification Specialist Department: Ambulatory Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Monitors accounts routed to registration, referral and prior authorization work queues and clears work queues by obtaining all necessary patient and/or payer-specific financial clearance elements in accordance with established management guidelines. Maintains knowledge of and complies with insurance companies’ requirements for obtaining prior authorizations/referrals, and completes other activities to facilitate all aspects of financial clearance. Acts as subject matter experts in navigating both the BMC and payer policies to get the appropriate approvals (authorizations, pre-certs, referrals, for example) for the scheduled care to proceed. The PSC Verification Specialist is an important part of the larger patient care team and helps clinicians understand what payer requirements are necessary for the widest possible patient access to services. Supports BMC staff at all levels for hands-on help understanding and navigating financial clearance issues. Uses appropriate strategies to underscore the most efficient process to obtaining insurance verification, authorizations and referrals, including on line databases, electronic correspondence, faxes, and phone calls. Obtains and clearly documents all referral/prior authorizations for scheduled services prior to admission within the Epic environment. Works collaboratively with primary care practices, specialty practices, referring physicians, primary care physicians, insurance carriers, patients and any other parties to ensure that required managed care referrals and prior authorizations for specified specialty visits and other services are obtained and appropriately recorded in the relevant practice management systems for patient appointments/visits prior to scheduled patient visits or retro-actively if not in place at the time of the appointment/visit. Ensure that approval numbers are appropriately linked to the relevant patient appointment/visit. When it is determined that a valid referral does not exist, utilize computer-based tools or contact the appropriate party to obtain/generate referral/authorization and related information. Record the referral/authorization in the practice management system. Contact internal and external primary care physicians to obtain referral/authorization numbers. Perform follow-up activities indicated by relevant management reports and WQ’s. Collaborates with patients, providers, and departments to obtain all necessary information and payer permissions prior to patients’ scheduled services. Communicates with patients, providers, and other departments such as Utilization Review to resolve any issues or problems with obtaining required referral/prior authorizations. Work collaboratively with the practices to resolve registration, insurance verification, referral or authorization issue to the extent that these unresolved issues impact the ability to obtain a referral/authorization. Escalates accounts that have been denied or will not be financially cleared as outlined by department policy Interview patients, families or referring physicians via telephone in advance of the patient’s appointment/visit whenever possible, to obtain all necessary information, including but not limited to, financial and demographic information required for reimbursement and compliance for services rendered. Accept registration updates from various intake points, including but not limited to those received via paper forms, internet registration forms, telephones located in practices and direct calls from patients. Ensure that all updated demographic and insurance information is accurately recorded in the appropriate registration systems for primary, secondary and tertiary insurances. Review all registration and insurance information in systems and reconcile with information available from insurance carriers. For any insurance updates, utilize any available resources to validate the updated insurance information, insurance plan eligibility, primary care physician, subscriber information, employer information and appointment/visit information. Contact patients as necessary if clarifications or other follow-up is required, and at all times maintain sensitivity and a clear customer friendly approach. For any patient who is new to Boston Medical Center, create a new registration record, accurately obtaining all required data elements, including generating a medical record number and complete a full registration for the patient. For self-pay patients or patients with unresolved insurance, and for financial counseling, refer patients Patient Financial Counseling. Process current copayments, coinsurance, and/or deductibles for scheduled visits and outstanding patient balances for prior patient accounts during the pre-registration process. Maintains confidentiality of patient’s financial and medical records; adheres to the State and Federal laws regulating collection in healthcare; adheres to enterprise and other regulatory confidentiality policies; and advises management of any potential compliance issues immediately. Participates in educational offerings sponsored by BMC or other development opportunities as assigned/available and complies with all applicable organizational workflows, as well as established policies and procedures. Demonstrates knowledge & skills necessary to provide level of customer experience as aligned with BMC management expectations. Demonstrates the ability to recognize situations that require escalation to the Supervisor. Establishes relationships and effectively collaborates with revenue cycle staff to support continuous improvement aligned with BMC management expectations as outlined. Takes opportunity to know and learn other roles and processes and works together to assist with process improvement initiatives as directed. Consistently meets productivity and quality expectations to align performance with assigned roles and responsibilities. Handle telephone calls in a timely fashion, following applicable scripting and customer service standards. Appropriately manage all calls by either working with the customer or referring the call to the appropriate party. Regularly undergo Managed Care Quality Audits to achieve the required standard. Contact the Help Desk in the BMC Information Technology Department to report faulty systems or hardware. Notify area supervisor or manager if problem is not addressed in a timely manner. For other broken or malfunctioning equipment to be serviced, contact the appropriate vendor or department and notify supervisor. Organize and maintain work area for efficiency, neatness and safety. Communicate with all internal and external customers effectively and courteously. Maintain patient confidentiality, including but not limited to, compliance with HIPAA. Follow established hospital infection control and safety procedures. Attend all necessary hospital and department training as required. Perform other related duties as assigned or required. Must adhere to all of BMC’s RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: High School Diploma or GED required, Associates degree or higher preferred. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: None EXPERIENCE: 1-3 years Hospital registration and/or Insurance experience desirable. At least one year of experience must be in a customer service role. KNOWLEDGE AND SKILLS: General knowledge of healthcare terminology and CPT-ICD10 codes. Complete understanding of insurance is preferred. Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers. Able to communicate effectively in writing. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Knowledge of and experience within Epic is preferred. Demonstrates technical proficiency within assigned Epic workqueues and applicable ancillary systems, including but not limited to: ADT/Prelude/Grand Centrale. Must be able to maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and to balance multiple priorities. Basic computer proficiency inclusive of ability to access, enter and interpret computerized data/information including proficiency in Microsoft Suite applications, specifically Excel, Word, Outlook and Zoom. Displays a thorough knowledge of various sections within the work unit in order to provide assistance and back-up coverage as directed. Displays a deep understanding of Revenue Cycle processes and applies knowledge to meet and maintain productivity standards as outlined by Management. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Facilitates the financial management of clinical research studies, including budgeting and compliance. Develops financial reports and performs forecasting and reconciliation of clinical trial accounts. | A Bachelor's Degree is required, preferably in Economics, Business, Accounting, or Finance, with a Master's Degree highly desired. Candidates should have a minimum of five years of experience in research administration or financial analysis/accounting. | Position: Sr. Financial Analyst, Clinical Trials Location: Boston, MA Schedule: 40 hours per week, Remote ABOUT BMC: At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience. You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own practice environment. POSITION SUMMARY: Facilitates the financial management associated with planning, negotiating, setting up, managing, and closing out clinical research studies. Responsibilities include evaluating study protocols and developing accurate budgets, meeting with research personnel to identify and quantify pertinent information impacting clinical trial finances, distinguish between billable (standard of care or SOC) and non-billable costs and ensure overall adherence to Federal compliance in the budgeting process. The Sr. FA serves as a primary resource on the business aspects of clinical research and works with the study teams to develop coverage analyses, clinical trial budgets, and reports to track and monitor receivables. Develops integrated revenue/expense analyses, projections, reports, and presentations. Creates and analyzes clinical trial financial reports and ensures financial information has been recorded accurately. Communicates findings as appropriate. Performs financial forecasting and reconciliation of internal clinical trial accounts. JOB REQUIREMENTS EDUCATION: Bachelor's Degree required, with preference for concentration in Economics, Business, Accounting or Finance. Master's Degree highly desired. EXPERIENCE: Minimum of five years professional experience in research administration or a financial analysis/ accounting function. KNOWLEDGE AND SKILLS: Advanced MS Excel, Word, Access, and PowerPoint skills. Experience with or ability to learn Lawson LBI, SDK, and additional application systems. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Strong financial management/forecasting skills. Ability to interpret financial data and operating metrics. Detail oriented with strong organizational skills. Ability to multitask and prioritize work is essential. Ability to meet deadlines and maintain sensitive and confidential information. Excellent written and verbal communication as well as interpersonal skills. Experience working within a medical organization and team environment is strongly desired JOB BENEFITS: Competitive pay Tuition reimbursement and tuition remission programs Highly subsidized medical, dental, and vision insurance options Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research. Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science. ABOUT THE DEPARTMENT: As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health. Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Manage credentialing and privileging operations for licensed independent practitioners, maintain credentialing records, coordinate application approvals, oversee credentialing staff, and ensure compliance with regulatory requirements. | Associates degree or equivalent experience with 10 years in medical staff office or credentialing, knowledge of credentialing procedures, strong organizational and communication skills, and ability to work independently. | POSITION SUMMARY: Under the supervision of the Director of Medical Staff Affairs and Credentialing, the Operations Manager is responsible for managing the general operations of the Medical Staff Office related to credentialing and privileging of the Licensed Independent Practitioners (LIPs) at the BMC community hospitals. Through comprehensive knowledge of medical staff affairs, they will provide high level management of the credentialing and privileging process to ensure approvals move forward successfully and timely. The Operations Manager is responsible for maintaining accurate LIP records in credentialing software suite, as well as implementing system enhancements and procedures to support organizational growth and improve operational efficiency. Position: Medical Staff Affairs Operations Manager Department: Medical Staff Admin Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Responsible for the timely response to LIPs for applications and the coordination of submitted applications for either appointment or reappointment to the Medical-Dental Staff. Assures that all credentialing procedures comply with the requirements of the Board of Registration in Medicine, the Joint Commission, the Bylaws of the Medical-Dental Staff and insurance companies. Manages workflow of application submissions to assign files for processing by the Credentials Coordinators. Maintains primary database for all LIP information at BMC community hospitals, overseeing the maintenance of records and participating in continuous improvement to examine processes and automation techniques to make operations more efficient. Manages hospital privileging process for appointment/reappointment applications with Medical Executive Committee and Credentials Committee meetings, including but not limited to scheduling, preparing notices, reports, and other pertinent documents. Prepares completed applications for approval process with Committee, including addressing clarifications and details based on anticipated inquiries during Committee process to ensure timely approval. Facilitates the approval process through the credentialing software suite, and is responsible for follow-up with approvers and reviewers to ensure completion by proposed start dates/reappointment dates. Leads and participates in reviews and audits by regulatory agencies or third-party payers, as appropriate. Provides training and oversight to Credentials Coordinators, participating in performance review process with Director. Provides backup and assistance to the Director of Medical Affairs & Credentialing, and Associate Director of Medical Affairs, as necessary. Perform other duties to serve the operations and function of the medical staff office as assigned. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: Associates degree or equivalent experience required Requires 10 years of experience in a Medical Staff Office or credentials verification organization. PREFERRED EDUCATION AND EXPERIENCE: Bachelor’s degree preferred. CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED: N/A CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED: CPSC: Certified Provider Credentialing Specialist, preferred KNOWLEDGE, SKILLS & ABILITIES: Extensive knowledge of credentialing procedures / requirements. Ability to work professionally with all levels of personnel to establish and maintain collaborative working relationships with providers, chiefs of service, department directors, administrative staff, and outside agencies. Strong communication, time management and organizational skills required to keep a very large and complex system running efficiently. Ability to identify and solving problems in the credentialing and enrollment process as they arise. Ability to prioritize duties, meet deadlines Ability to maintain sensitive and confidential information Knowledge of and ability to operate various computer software applications, including but not limited to Outlook, Word, Excel, and Power Point. Able to function independently and perform routine department procedures without supervision. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

Own and grow the West Region SLED territory by managing full sales cycles, building trust with customers, and expanding BMC’s footprint through strategic account management. | Proven ability to lead sales processes, develop business as a trusted partner, understand pipeline and industry trends, and demonstrate team leadership and customer centricity. | Country United States State NA Date Published 22-Sep-2025 Job ID 45767 Travel up to 50% Additional Locations Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC This role can be based remotely in United States Looking for more details about our benefits? Description and Requirements "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC Helix Sales Professionals have the power to transform entire organizations. With your high-energy, dedication, and passion you will focus on designing and executing a go-to-market strategy, delivering revenue growth and customer happiness. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be. Join us as a SLED Account Manager! This Account Manager, will own the West Region SLED territory where you will be positioning BMC’s Iconic and cutting-edge technologies into some of our TOP SLED accounts in the U.S.. Here is how, through this exciting role, you will contribute to BMC's and your own success: • Act as the main point of contact for your customers. Throughout the full sales cycle, you will be supported by top, talented, product specialized Account Managers, Solution & Value Engineers, as well as a full ecosystem dedicated to BMC’s main strategy: customer centricity. • Be the business owner of your territory to increase our footprint, build larger deals, and help BMC remain in its well-deserved market leader position. • Lead as a BMC brand ambassador, both internally and externally, and build trust and confidence with customers, partners, and colleagues through integrity and professionalism. • As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself, and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: • You can embrace, live and breathe our BMC values every day! • You will have worked effectively as a team member while also providing team-on-team leadership and orchestrating the internal and external resources needed to effectively manage the sales process • You have previously demonstrated your ability to further develop your business as a trusted partner by an in-depth understanding of pipeline, business practices, industry trends, and competitive landscape. Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country-specific benefits. At BMC, it is not typical for an individual to be hired at or near the top of the range. This roles compensation includes a mix of base salary and variable pay. The base salary range is $120,000 - $180,000, with an On-Target Earnings (OTE) range of $240,000 - $360,000.

Drive market demand and revenue growth within assigned territory by managing full sales cycle and building trusted customer relationships. | Proven business hunter with sales experience, ability to manage sales process and internal/external resources, and alignment with company values. | Country United States State NA Date Published 16-Sep-2025 Job ID 45732 Travel up to 50% Additional Locations Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC This role can be based remotely in United States Looking for more details about our benefits? Description and Requirements "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC Software Sales Professionals have the power to transform entire organizations. With your high-energy, dedication, and passion you will focus on designing and executing a go-to-market strategy, delivering revenue growth and customer happiness. If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be. Join us as a Product Account Manager for IZOT! The modernization of mainframe is the beating heart of our product line, which includes BMC’s Intelligent Z Optimization & Transformation products, which help the world’s largest companies to monitor and manage their mainframe systems. As a Product Account Manager for IZOT, you will own a territory where you will drive market demand within prestigious enterprise customers and new logo accounts. Here is how, through this exciting role, you will contribute to BMC's and your own success: • Act as the main point of contact for your customers. Throughout the full sales cycle, you will be supported by top Talented Product specialized Account Managers, Solution & Value Engineers, as well as a full ecosystem dedicated to BMC’s main strategy: Customer centricity. • Be the Business Owner of your territory to increase our footprint, build larger deals, and help BMC remain in its well-deserved Market Leader position. • Lead as a BMC brand ambassador both internally and externally and build trust and confidence with customers, partners and colleagues through integrity and professionalism. • As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure you’re set up for success, you will bring the following skillset & experience: • You can embrace, live and breathe our BMC values every day! • You know what it takes to be a real business hunter and have previously demonstrated your ability to further develop your business as a trusted partner by an in-depth understanding of pipeline, business practices, industry trends, and competitive landscape. • You can work effectively as a team member while also providing team-on-team leadership and orchestrating the internal and external resources needed to effectively manage the sales process. Our commitment to you! BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country-specific benefits. At BMC, it is not typical for an individual to be hired at or near the top of the range. This roles compensation includes a mix of base salary and variable pay. The base salary range is $104,000 - $156,000, with an On-Target Earnings (OTE) range of $208,000 - $312,000.

Manage daily operations of Epic Resolute HB/PB applications, lead a team of analysts, collaborate with stakeholders, oversee support and project implementation. | Bachelor's degree, 7+ years in business application or healthcare IT with 3+ years leadership, strong project management, and technical architecture experience. | POSITION SUMMARY: Responsible for planning and managing the daily operations for Epic Resolute HB/PB Resolute modules. This includes the development, maintenance, support and enhancement of multiple business applications. Lead the efforts of a team of Team Leads, Senior Applications Analysts and the Application Analysts. Collaborate with Boston Medical Center staff, vendors, ITS colleagues and other stakeholders to identify user requirements, access available applications and technologies, develop detailed specifications, and evaluate and recommend solution options. Act as oversight to daily on call support, tasks distribution and general support of the EHR Revenue Cycle Team applications. Assess system modifications and project viability and recommend solutions to meet user needs within vendor/application/technology limitations. Position: Manager, EPIC IT Resolute HB/PB Department: Revenue Business Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION: Bachelor's degree (or equivalent combination of formal education and experience). EXPERIENCE: At least 7 years work experience minimum in business application design, development, and installation, or significant health care background with demonstrated abilities in the applications arena. Minimum three years leadership experience, with project management, staff and budgetary responsibilities. Strong software and application knowledge with base knowledge of relevant technologies, operating systems. Experience with the design, development and implementation of new technical architectures. Demonstrated leadership skills, with ability to work with multi-departmental teams and peers. Strong demonstrated project management skills, from vision through implementation. Ability to manage multiple complex projects simultaneously. Strong verbal and written communication skills Strong analytical, problem-solving and conceptual skills Ability to be part of a cross-departmental and cross-functional team, and participate in the organization and execution of projects. Demonstrated relationship management skills, ability to manage multi-disciplinary teams, development and implementation of applications. Comfort with a variety of technologies and operating systems. Ability to quickly become familiar with new technologies as needed. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

The Applications Analyst III is responsible for aligning technology solutions with business strategies and identifying opportunities to apply technologies to business processes. They act as a technical liaison and provide guidance on complex projects and strategic planning matters. | Candidates should have at least 3-5 years of experience in business application design or a significant healthcare background. An associate's degree is required, with a bachelor's degree preferred, along with preferred certifications in Grand Central and Prelude RTE. | POSITION SUMMARY: The Applications Analyst III is a senior business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst III is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst III functions as technical liaison and broker of services with various vendors.. The Applications Analyst III acts as internal consultant, providing technical guidance or business process expertise on the most complex projects or researching strategic planning matters from a technical or business standpoint. Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas. Position: Grand Central/Prelude - Applications Analyst III/Senior level Department: Revenue Business Systems Schedule: Full Time JOB REQUIREMENTS EDUCATION: Associate's degree required Bachelor's degree preferred CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Preferred Certifications: Grand Central and Prelude RTE EXPERIENCE: At least 3 -5 years of experience in either of the following: Business application design, development, and installation, or Significant healthcare background with demonstrated abilities in the applications arena. Additional experience desired: Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. Experience in the strategic use of technology in managing and growing a business. Experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors. Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Strong understanding of project management concepts and documentation in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including technical writing. Strong verbal communication skills across all levels and departments within the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area Efficiently manage time to provide a high level of output Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. HL7 knowledge is a plus Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips