Blue Yonder

Manage customer relationships to maximize value from Blue Yonder products, drive renewals and expansions, and present executive business reviews. | Senior manager with 10+ years industry experience, 6-8 years retail supply chain/customer-facing experience, executive presence, strong negotiation and analytical skills, and willingness to travel up to 60%. | Description: • Partner with customers to ensure they are maximizing value from their Blue Yonder products • Develop a deep understanding of customers' business operations and retail sub-verticals • Build and maintain long-term relationships with IT and business stakeholders, including C-level executives • Serve as a primary point of contact and trusted strategic advisor within a TRIAD (Client Executive, Technical Account Manager) • Represent the voice of the customer internally and be a core account team member • Develop Value Success Plans and identify key value measures to verify solution value • Ensure customers have fully implemented and adopted contracted solutions • Manage strategic connection cadences and maintain internal touch points to track customer progress • Drive development and presentation of Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) • Identify and mitigate potential customer attrition and facilitate action plans • Proactively support renewals discussions with the Renewals Team • Identify upsell and cross-sell opportunities and drive expansion of solutions and services • Drive customer referenceability and nurture referenceable customers through the Customer Appreciation Program • Track Core KPIs: Verified Value Outcomes, customer reference activities, upsell/cross-sell initiation, attrition mitigation, executive engagement Requirements: • Senior manager level role with at least 10 years' relevant industry experience • Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience • Breadth and depth of retail supply chain domain knowledge and experience is required • Clear executive presence and strong presentation abilities • Ability to identify the critical items in an ambiguous situation or structure, then communicate them at the required levels to make progress • Experience working with cross-functional teams (e.g., Sales, Product, Delivery) • Strong negotiation and stakeholder management skills • Detail-oriented with a commitment to driving and tracking consistent engagement processes • Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape • Bachelor’s degree in business, Supply Chain Management, or related field • Ability to travel up to 60% to customer sites • Location: Virtual within the US (must be based in the United States) Benefits: • The salary range for this role is $145,000 - $165,000 USD. • Eligible to participate in either the annual performance bonus or commission program • Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more • Access to market leading tools & technology to help drive your success • Work alongside an industry-leading team to help you drive intelligent and thought-provoking conversations • Ownership of the customer experience on your assigned accounts • The opportunity to learn and drive leading practices in customer success • An environment to grow and develop a career in Customer Success and beyond, measuring what matters, including your personal & skillset development

Serve as a strategic advisor to retail customers, manage executive relationships, drive adoption and value realization of solutions, and support renewals and upsell opportunities. | Senior manager with 10+ years industry experience, 6-8 years in retail supply chain or customer-facing retail roles, strong executive presence, negotiation skills, and a relevant bachelor's degree. | Description: Serve as one of the primary points of contact as a trusted strategic advisor to your customers.Acting within a TRIAD, you will also have a Client Executive responsible for commercial engagements and a Technical Account Manager responsible for support case oversight and technical aspects.Gain a deep understanding of your customers and their operations within their respective retail sub-verticals.Understand why they selected Blue Yonder and how we can help them solve their supply chain challenges.Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT)Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practicesManage strategic connection cadences for each solution area within your assigned customers.Drive the internal development of the Executive Business Review (EBR) and Quarterly Business Review (QBR) materials and play the lead role in presenting them to your customers.Identify and mitigate potential customer attrition within your customer product suite by facilitating key internal and external action plansProactively support renewals discussions , along with the Renewals Team, to ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider addingIdentify key upsell and cross-sell solutions and services expansion opportunities within your customer portfolioDrive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation ProgramSpecific goals center on the following (Core KPIs) Identifying and tracking of Verified Value Outcomes our customers are or have achieved with Blue Yonder solutions Driving customer reference activities through our customer appreciation program Initiating upsell and cross-sell opportunities within your assigned accounts Mitigating customer attrition of the existing solution landscape Driving executive customer engagement through strategic business reviews like EBRs and QBRs Requirements: This is a senior manager level role with at least 10 years' relevant industry experienceMinimum of 6-8 years of retail supply chain and/or retail customer-facing experienceBreadth and depth of retail supply chain domain knowledge and experience is requiredClear executive presence and strong presentation abilitiesAbility to identify the critical items in an ambiguous situation or structure, then communicate them at the required levels to make progressExperience working with cross-functional teams (e.g., Sales, Product, Delivery)Strong negotiation and stakeholder management skillsDetail-oriented with a commitment to driving and tracking consistent engagement processesStrong business and analytical acumen, with knowledge and understanding of the SaaS technology landscapeBachelor’s degree in business, Supply Chain Management, or related field Benefits: Comprehensive Medical, Dental and Vision401K with MatchingFlexible Time OffCorporate Fitness ProgramA variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

Design, optimize, and implement Blue Yonder supply chain planning solutions, lead solution design and validation, guide integration and deployment, and liaise with stakeholders to ensure successful delivery. | 5-7 years delivering advanced supply chain planning solutions in manufacturing, experience with Blue Yonder Demand Planning and/or Enterprise Supply Planning, bachelor’s degree in related field, cloud technology implementation experience, and proficiency with Microsoft Office 365. | Blue Yonder Job Title: Solution Architect - Demand Planning / Enterprise Supply Planning (Manufacturing Industry) Location: Virtual within the US Travel: 50% domestic travel expected Overview: Blue Yonder is seeking a Solution Architect to join our Delivery Services team, where your focus is to ensure customers realize value from their Blue Yonder Supply Chain Planning solutions across the US and Canada. In this role, you will design best-in-class solutions using a suite of products, such as Demand, Enterprise Supply Planning, Sequencing, Order Optimization, and Inventory Optimization, as well as being on the leading edge with our latest product innovations. You will be the functional liaison across stakeholders, including key customer contacts, Project Managers, Technical Consultants, and 3rd Party Consultants, to drive the timely and successful delivery of the final solution. What You’ll Do: • Drive the design, optimization, and implementation of Blue Yonder Supply Chain Planning software solutions for customers, utilizing industry best practices and process methodologies • Apply domain knowledge to fully understand and identify how the Blue Yonder solutions can be configured and delivered to best meet customer requirements/business processes, with regarding. • Lead solution design to ensure clear construct and validation tasks and timeline • Conduct and/or guide system integration, user acceptance testing and deployment phases of the project to ensure a seamless transition to our steady state associates • Sustain the balance between project scope, timeline, and requirements to ensure successful time to value and definitive customer satisfaction • Assess business needs that fall outside the standard solution and/or scope, and assess integration complexity, architecture constraints and/or product roadmaps • Recognize and highlight incremental revenue opportunities with existing customers/projects • Communicate business cases to PMG and PD regarding customer specific needs related to product functionality and enhancements What we are looking for: • Minimum 5-7 years of demonstrable experience delivering Advanced Supply Chain Planning solutions end-to-end in the manufacturing industry is required • Demonstrable experience with Blue Yonder's Demand Planning and/or Enterprise Supply Planning is required. Additional experience with Sequencing, Order Optimization, and Inventory Optimization is a bonus. • Bachelor’s degree in Business, Supply Chain, Industrial Engineering, or related field is strongly preferred • Demonstrable experience conducting design sessions, interpreting business requirements and mapping to Supply Chain Solution functionalities, performing system integration, and assisting with user acceptance testing and issue resolution • Experience implementing solutions that leverage Cloud technologies, ideally Microsoft Azure • Ability to utilize Microsoft Office 365 tools such as Word, PowerPoint, Excel, Teams and SharePoint to manage professional documents and communications • LI-AD1 #LI-remote ------------------------------------------- The salary range for this position is USD $99,208.00 - $143,896.00 The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position. At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: • Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Lead design, optimization, integration, and deployment of Blue Yonder Retail Planning software solutions ensuring customer satisfaction and project success. | 6-10 years in retail planning solutions with Blue Yonder expertise, experience in design sessions, system integration, user acceptance testing, and cloud technologies. | Description: Drive the design, optimization, and implementation of Blue Yonder Retail Planning software solutions for customers, utilizing industry best practices and process methodologies Apply domain knowledge to fully understand and identify how the Blue Yonder solutions can be configured and delivered to best meet customer requirements/business processes, with regarding Lead solution design to ensure clear construct and validation tasks and timeline Conduct and/or guide system integration, user acceptance testing and deployment phases of the project to ensure a seamless transition to our steady state associates Sustain the balance between project scope, timeline, and requirements to ensure successful time to value and definitive customer satisfaction Assess business needs that fall outside the standard solution and/or scope, and assess integration complexity, architecture constraints and/or product roadmaps Recognize and highlight incremental revenue opportunities with existing customers/projects Communicate business cases to PMG and PD regarding customer specific needs related to product functionality and enhancements Requirements: Minimum 6-10 years of demonstrable experience delivering Advanced Retail Planning solutions end-to-end in the retail industry is required Demonstrable experience with the Blue Yonder Assortmentn Planning is required Bachelor’s degree in Business, Supply Chain, Industrial Engineering, or related field is strongly preferred Demonstrable experience conducting design sessions, interpreting business requirements and mapping to Retail Solution functionalities, performing system integration, and assisting with user acceptance testing and issue resolution Experience implementing solutions that leverage Cloud technologies, ideally Microsoft Azure Ability to utilize Microsoft Office 365 tools such as Word, PowerPoint, Excel, Teams and SharePoint to manage professional documents and communications Benefits: Comprehensive Medical, Dental and Vision 401K with Matching Flexible Time Off Corporate Fitness Program A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more