Blue Yonder

Compensation

Full Description

Description: • Partner with customers to ensure they are maximizing value from their Blue Yonder products • Develop a deep understanding of customers' business operations and retail sub-verticals • Build and maintain long-term relationships with IT and business stakeholders, including C-level executives • Serve as a primary point of contact and trusted strategic advisor within a TRIAD (Client Executive, Technical Account Manager) • Represent the voice of the customer internally and be a core account team member • Develop Value Success Plans and identify key value measures to verify solution value • Ensure customers have fully implemented and adopted contracted solutions • Manage strategic connection cadences and maintain internal touch points to track customer progress • Drive development and presentation of Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR) • Identify and mitigate potential customer attrition and facilitate action plans • Proactively support renewals discussions with the Renewals Team • Identify upsell and cross-sell opportunities and drive expansion of solutions and services • Drive customer referenceability and nurture referenceable customers through the Customer Appreciation Program • Track Core KPIs: Verified Value Outcomes, customer reference activities, upsell/cross-sell initiation, attrition mitigation, executive engagement Requirements: • Senior manager level role with at least 10 years' relevant industry experience • Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience • Breadth and depth of retail supply chain domain knowledge and experience is required • Clear executive presence and strong presentation abilities • Ability to identify the critical items in an ambiguous situation or structure, then communicate them at the required levels to make progress • Experience working with cross-functional teams (e.g., Sales, Product, Delivery) • Strong negotiation and stakeholder management skills • Detail-oriented with a commitment to driving and tracking consistent engagement processes • Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape • Bachelor’s degree in business, Supply Chain Management, or related field • Ability to travel up to 60% to customer sites • Location: Virtual within the US (must be based in the United States) Benefits: • The salary range for this role is $145,000 - $165,000 USD. • Eligible to participate in either the annual performance bonus or commission program • Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more • Access to market leading tools & technology to help drive your success • Work alongside an industry-leading team to help you drive intelligent and thought-provoking conversations • Ownership of the customer experience on your assigned accounts • The opportunity to learn and drive leading practices in customer success • An environment to grow and develop a career in Customer Success and beyond, measuring what matters, including your personal & skillset development