Blue Yonder

Compensation

Full Description

Description: Serve as one of the primary points of contact as a trusted strategic advisor to your customers.Acting within a TRIAD, you will also have a Client Executive responsible for commercial engagements and a Technical Account Manager responsible for support case oversight and technical aspects.Gain a deep understanding of your customers and their operations within their respective retail sub-verticals.Understand why they selected Blue Yonder and how we can help them solve their supply chain challenges.Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT)Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practicesManage strategic connection cadences for each solution area within your assigned customers.Drive the internal development of the Executive Business Review (EBR) and Quarterly Business Review (QBR) materials and play the lead role in presenting them to your customers.Identify and mitigate potential customer attrition within your customer product suite by facilitating key internal and external action plansProactively support renewals discussions , along with the Renewals Team, to ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider addingIdentify key upsell and cross-sell solutions and services expansion opportunities within your customer portfolioDrive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation ProgramSpecific goals center on the following (Core KPIs) Identifying and tracking of Verified Value Outcomes our customers are or have achieved with Blue Yonder solutions Driving customer reference activities through our customer appreciation program Initiating upsell and cross-sell opportunities within your assigned accounts Mitigating customer attrition of the existing solution landscape Driving executive customer engagement through strategic business reviews like EBRs and QBRs Requirements: This is a senior manager level role with at least 10 years' relevant industry experienceMinimum of 6-8 years of retail supply chain and/or retail customer-facing experienceBreadth and depth of retail supply chain domain knowledge and experience is requiredClear executive presence and strong presentation abilitiesAbility to identify the critical items in an ambiguous situation or structure, then communicate them at the required levels to make progressExperience working with cross-functional teams (e.g., Sales, Product, Delivery)Strong negotiation and stakeholder management skillsDetail-oriented with a commitment to driving and tracking consistent engagement processesStrong business and analytical acumen, with knowledge and understanding of the SaaS technology landscapeBachelor’s degree in business, Supply Chain Management, or related field Benefits: Comprehensive Medical, Dental and Vision401K with MatchingFlexible Time OffCorporate Fitness ProgramA variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more