BCforward

Develop and execute integrated media strategies, analyze campaign performance, and influence cross-functional teams. | Over 10 years of media planning experience, leadership in multi-channel campaigns, experience managing agencies, and strong analytical skills. | BCforward is seeking a Global Digital Manager to work in PST timings Start/End Dates: 12/29/2025 - 9/18/2026 Tax Work Location: US - CA - Menlo Park Digital Manager V Role: Media Strategy (Corporate Marketing) US - Remote Overview We are hiring an experienced paid media expert to join Global Media Team as part of the US Media Strategy team. The team is responsible for media strategy, planning, and execution stewardship of Corporate Marketing campaigns. Must have deep media expertise across paid channels, leveraging data-driven approaches and pushing for insights and innovation. They will have proven leadership experience driving strategy, planning and implementation of Brand focused paid media campaigns with some familiarity with performance marketing. Ideal candidates should be capable of influencing up and across stakeholders, setting direction and driving programs to completion. Responsibilities Serve as primary media POC and single threaded owner of integrated media strategy and channel planning, partnering closely with agency and internal teams Set the vision and strategic direction for Corporate Marketing media investment, grounded in objectives and audience, channel, and marketplace insights, delivering innovation and business outcomes Provide internal thought partnership and guidance to influence upstream media strategy deliverables and support connection into integrated Go-to-Market plans Leverage quantitative and qualitative insights to lead the development of audience and media approach and drive tactical planning, execution and optimization Partner with cross-functional partners and leadership across marketing, decision science, insights & creative, with external media agency, and Global Media teams to develop fully integrated work Analyze campaign performance against KPIs and develop takeaways, and recommendations for campaign optimization and reporting Serve as Media SME in consultation with cross-functional leaders and teammates Minimum Qualifications 10+ years’ experience in media planning, within an agency or a client organization Experience leading cross-functional groups and influencing outcomes across stakeholders and and teams. Experience managing a media agency Experience working in a fast-paced, ambiguous environment Experience in measurement, analytics, and mining insights to develop compelling recommendations and perspectives. Experience in planning and executing scaled, integrated media strategies, multi-channel media campaigns and working in data-driven environments Experience identifying opportunities for campaign optimization, as well as audience segmentation, based on findings from data and external research. Knowledge and understanding of the trends impacting media, measurement and analytics Deep Media Expertise Across Paid Channels Extensive experience (10+ years) in media planning and execution, ideally within both agency and client organizations. 5+ Years of Leadership/Execution Experience. Broad media planning and execution experience. Not seeking candidates with majority of experience within a specific niche (digital, performance, etc.) Big Name Brand Experience Tech Experience is preferred (Exposure to Big Tech is helpful) Agencies partnered w/ Big Tech. Media Conglomerates (Preferred) Proven ability to lead strategy, planning, and implementation of brand-focused paid media campaigns. Ability to navigate with agility. Strong understanding of multi-channel media environments and current trends in media, measurement, and analytics. Data-Driven Analytical Skills Ability to leverage quantitative and qualitative insights for audience segmentation, campaign optimization, and reporting. Experience in measurement, analytics, and mining insights to develop compelling recommendations and perspectives. Skilled in analyzing campaign performance against KPIs and driving actionable takeaways. Cross-Functional Leadership & Collaboration Demonstrated success in leading cross-functional groups and influencing outcomes across diverse stakeholders (Marketing, Decision Science, Insights, Creative, Policy & Comms, agencies). Experience managing media agencies and building strong partnerships to translate goals into integrated, data-driven programs. Ability to thrive in a fast-paced, dynamic, and ambiguous environment while managing multiple projects in parallel. Nice-to-Have Skills Creative Integration: Experience working directly with a creative team to integrate creative ideas/strategy with media strategy and channel selection Advanced Analytics: Experience working data science/analytics teams to shape and integrate media strategies and channel selection with measurement plans and learning agendas

Providing customer service, maintaining cleanliness, and assisting in food preparation. | High school diploma, experience in customer service, ability to work in fast-paced environments, basic knowledge of office tools and some familiarity with insurance verification is a plus. | Customer Service BCforward is currently seeking a highly motivated Customer Service in Tucker, GA 30084. Position Title: Customer Service Location: Tucker, GA 30084 Pay Rate: $20.17 on W2 Anticipated Start Date: 12/15/2025 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 3+ Months contract position with strong possibility of extension or may turn in to permanent Job Type: (40+ HOURS WEEKLY], [CONTRACT], [Hybrid/Remote] Job Description: Microsoft Office (Excel in particular), strong customer service skills, ability to multitask, quick learner, flexible adaptability, work in a fast-paced environment, goal driven, team player, attention to detail, and strong analytical skills. Basic knowledge of commercial insurance verifications and Medicaid would be nice. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code 247871 when responding to this ad. Employee Type Contractor Location Tucker, GA (Onsite) Job Type Health Care Experience Not Specified Date Posted 12/04/2025

Supporting engineering onboarding, managing communication content, and building operational reports for leadership. | Bachelor's degree, 2-4 years of program/operations experience, Microsoft 365 familiarity, content management skills. | BCforward is currently seeking a highly motivated OpportunityProgram Manager Non-Tech 2 in Redmond WA Position Title:Program Manager Non-Tech 2 Location: Remote Anticipated Start Date: - ASAP Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6+ Months Contract Job Type:Contract and Remote Pay Range: $45/hr. - $50/hr. Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Candidate Requirements: Candidates with no Microsoft 365experience will not be eligible for the role. ? Bachelor's degree required. ? 2-4 years of relevant program, operations, or communications experience (non?IT program management focus). ? Hands?on experience creating or managing Microsoft 365 Message center posts, Release Notes, or Public Roadmap items. ? Experience supporting engineering team onboarding to new processes or platforms (e.g., intake, training, checklists, policy adherence). ? Exposure to content quality standards and editorial checklists for customer?facing communications. ? Building and maintaining operational reports that show progress, risks, and actions for leadership. Required Skills & Competencies: Editorial excellence: crisp, accurate writing; ability to apply style/voice standards and simplify complex topics. Analytical skills: comfort with metrics, dashboards, and decision-making from data; attention to detail and quality. Communication & collaboration: effective verbal/written communication, strong interpersonal skills, and stakeholder management. Self?management: ability to work independently, prioritize, and deliver to deadlines in a fast?moving environment. Tools: proficiency with Word, PowerPoint, Excel, Power BI, and Visio (or equivalent diagramming tools). Microsoft 365 experience (required): familiarity with product ecosystem, admin/comms surfaces, and change workflows. Preferred Experience Hands?on experience creating or managing Microsoft 365 Message center posts, Release Notes, or Public Roadmap items. Experience supporting engineering team onboarding to new processes or platforms (e.g., intake, training, checklists, policy adherence). Exposure to content quality standards and editorial checklists for customer?facing communications. Building and maintaining operational reports that show progress, risks, and actions for leadership. Education & Experience Bachelor's degree required. 2-4 years of relevant program, operations, or communications experience (non?IT program management focus). Microsoft ecosystem background strongly preferred. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code 247085 when responding to this ad. Remote Benefits: Long Term Disability, Life Insurance, Medical, Dental and Vision, Employee Events, Vacation/paid time off, Professional Development, 401K, Paid sick days Skills: Business Strategy, Customer Support/Service, Detail Oriented, Diversity, Ecosystems, Establish Priorities, Information Technology & Information Systems, Interpersonal Skills, Leadership, Life Insurance, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft Visio, Microsoft Word, Operational Communications, Power BI, Presentation/Verbal Skills, Professional Services, Progress Reports, Project/Program Management, Quality Metrics, Release Notes, Technical Strategy, Time Management, Workforce Management, Writing Skills About the Company: BCforward Headquartered in Indianapolis, Indiana, BCforward has an international reach as it provides business application and software solutions, personnel staffing and human resource services, and business process outsourcing programs. With more than a decade of proven successes for a variety of clients, our breadth of capabilities, established knowledge base and diverse team of experts combine to create something unique in the marketplace. We have the agility to work locally to solve problems on-time and on-budget, along with the strength to help clients innovate in pursuit of strategic goals on a global scale. BCforward is looking for talented, well-qualified individuals to become a part of our team. We invite you to find out if your skills are a good match for the diverse local, national and international clients we serve. Company Size: 5,000 to 9,999 employees Industry: Management Consulting Services Founded: 1998 Website: http://bcforward.com/

Support account matching, develop reports and dashboards, analyze complex datasets, and collaborate with stakeholders to optimize processes. | Bachelor's in Business or related field, 4+ years in business analysis, proficiency in Excel, SQL, Salesforce, and understanding of IT concepts. | Title: Business Intelligence Analyst IV Location: Remote Duration: 04 Months Not Developers Job Description: We are seeking a detail-oriented and analytical Business Analyst to support the Distribution M&A team. The role is responsible for analyzing complex datasets, supporting key operational processes, and collaborating closely with different cross-functional teams. The ideal candidate can manage multiple projects simultaneously, investigate and resolve issues independently, and play a critical role in supporting the account matching and mapping process. Your work will drive informed, data-driven decision-making and help optimize processes across the organization. Responsibilities: • Support the account matching and mapping process ensuring accuracy and consistency • Develop and maintain reports and dashboards to track key metrics and support business decision-making. • Analyze complex datasets from various sources (including Salesforce, Tableau, and Snowflake) to identify trends and anomalies • Collaborate with business stakeholders to understand their data needs and provide analytical support • Present findings, insights, and recommendations clearly and concisely to stakeholders • Identify opportunities to streamline operational processes and implement improvements to enhance efficiency and effectiveness • Investigate and resolve issues in a timely manner • Ability to communicate complex technical concepts effectively to both technical and non-technical audiences Qualifications: • Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field. • 4+ years of experience as a business analyst, with a strong focus on analytics Must be proficient with: • Strong data analysis in Google Sheet/Excel • Writing and executing SQL queries for data extraction • Salesforce (CRM) - Account, Opportunity, Reports and related fields • General Business Processes (Sales, Marketing, Service, Support) • Fundamental IT concepts (databases, security, networking) and basic programming concepts

Perform IBM system administration, monitoring, troubleshooting, and disaster recovery testing. | Experience with IBM I administration, HMC maintenance, system upgrades, and disaster recovery testing. | Job Title: IBM AS /400 Administrator (Job ID: 121986-1) Duration: 5+ Months and possibility of extension Work Location: Pleasant Prairie, Wisconsin (Remote) Must Have Skills: • IBM I administration • HMC Maintenance • System/Firmware Upgrades Nice-to-have skills: • Doctor • Mimix • DR Testing Primary job duties/responsibilities: • Perform IBM administration, including system installs, PTF deployment, HMC maintenance, system firmware, software installation, configuration, custom development, and security requirements. • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes. • Review system logs, application logs and verify the successful completion of scheduled jobs, such as backups. • Perform problem isolation, definition, resolution and follow-up for system, application, and customer problems. • Provide monthly reporting regarding system performance and assist with capacity planning requirements. • Maintain 3rd party software applications. • Participate in Disaster Recovery testing. • Performs other duties as required or assigned which are reasonably within the scope of the activities enumerated above. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

Unload waste, operate equipment, and ensure safety and cleanliness in a warehouse setting. | At least one year of related experience or training, ability to lift up to 55 pounds, and knowledge of hazardous materials and OSHA regulations. | BCForward is currently looking Warehouse Worker in Stockton, CA 95206 Job Title: Warehouse Worker Work Location: Stockton, CA 95206 Expected Duration: 3+ months Contract Shift: 2ndt shift is 2:00 pm - 10:30pm Safety shoes required Position Description • We are currently seeking a Plant Worker to ensure all waste is unloaded from vehicles, the vehicles are decontaminated, and waste is properly staged for scanning and processing. • The individual will perform the duties in a safe and productive manner. Essential Duties and Responsibilities: • Unload waste from incoming vehicles. Separates non-autoclavable waste to be incinerated. • Stage waste on conveyor system or properly stack waste for scanning in the Biotrack system. • Scan waste into the Biotrack system for proper recordkeeping purposes. • Load autoclave bins or incinerator hopper with waste for processing. • Place re-usable containers on tub wash line for decontamination. • Operates tub wash unit insuring the wash unit is operating properly. • Removes clean tubs from wash unit, inspects tubs and stacks for loading onto assigned vehicle for re-use. • Operates tub wash sprayer for oversized reusable tubs insuring the unit is operating properly. • Inspects tubs and stacks for loading onto assigned vehicle for re-use. • Decontaminates vehicles cargo-carrying portion, reloads assigned re-usable tubs and insures cargo-carrying portion of vehicle does not have free liquid on the floor. Informs plant supervisor the vehicle is ready to be moved from dock area. • Insures housekeeping issues, e.g., spills cleaned up, floor is dry, and debris not on floor, etc., are addressed immediately. • Assists in other areas of the plant operation as directed. Education and Experience: • One year related experience or training or combination of experience and training, demonstrating strong communication skills and tact. • Position requires extensive lifting, walking, bending, and pushing. Must be able to lift up to 55 pounds and push and/or pull carts weighing as much as 500 pounds. • Demonstrates knowledge of barcode scanning and basic computer skills. • Demonstrates knowledge of Hazardous Materials and OSHA Regulations. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

Provide customer service support, navigate multiple systems, and handle sensitive information in a fast-paced environment. | Must have 2+ years of customer service experience, proficiency in Microsoft Office, and strong communication skills. | Job Title - Customer Service Rep Job Location - Jacksonville FL Duration : 6 -12 Months Pay : $21/hr Start Date - 2/2/2026 Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions. • Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed SHIFTS are listed in EST- first come first serve REQUIRED skills: REQUIREMENT of 2 or more years of customer service experience and below skills. • Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information • Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT • Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment • Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients • Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise • Positive attitude that embracing coaching as an opportunity to improvement in current role • Ability to handle confidential matters and sensitive information in a responsible manner. • Ambitious and self-motivating About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

Assist with currency administration and client support in a finance setting, ensuring daily deliverables are met. | Recent finance graduate with some fund or foreign exchange experience preferred, but not required. | 🚨 Now Hiring: [Finance/Investments/Banking Associate] | [Jersey City, NJ-07311 & Boston, MA- 02210] | [Company Name] We’re looking for a [Finance/Investments/Banking Associate ] to join our team at BCforward. In this role, you’ll play a key part in helping us [brief impact statement – e.g., "streamline operations," "deliver innovative solutions," or "scale our technology"]. About us: BCforward is a global IT business solutions and staffing firm. Since 1998, we’ve grown to become a full-service workforce solutions partner for leading organizations. Headquartered in Indianapolis, Indiana, BCforward operates delivery centers across North America and India. 📌 What you’ll do: The FX Currency Administration Client Service Representative is responsible for daily production and client support for Currency Administration mandates. This individual will be required to have a thorough understanding of team procedures and ensure daily client deliverables are met. Perform all daily tasks required for a subset of Currency Administration client relationships, working with management to ensure client inquiries are responded to and ensuring all client deliverables are met daily. Ensuring appropriate hand off to regional offices to ensure all client deliverables are met daily Demonstrate product knowledge through adherence to established procedures 📌 What we’re looking for: Recent Grads are welcome to apply Bachelor’s degree in Accounting or Finance and who are recent graduates (recent pass-outs 2021-2025) Some fund accounting experience and/or foreign exchange experience is helpful but not required. 📌 We offer: ◼ Employment type: [contract] ◼ Salary: $26/hr on W2 ◼ Benefits: We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan 📌 How to apply? ◼ Apply via link: ◼ Email me: Pawar.Prakash@bcforward.com ◼ Call/Text: Please feel free to share this post with anyone who might be a great fit. #NowHiring #[JobTitle] #[LocationHashtag] #JobOpportunity #Careers

Responding to member and provider inquiries, resolving issues, and maintaining quality standards in a remote contact center environment. | Bilingual in Spanish, 4+ years call center experience, familiarity with insurance/benefits/claims, ability to multitask across multiple systems. | BC Forward is Hiring for Call Center/Customer Service at Indiana - Remote (Bilingual) Position: Customer Service Advocate I Location: Indiana Duration: 03 Months (Contract to Hire) Work Type: Remote Shift: Required shift 11 am – 8 pm EST M-F Pay Rate: $19.38/hr, an extra $1/hr for bilingual candidates Duties: Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. Previously known as Customer Service Representative or Call Center Representative. Education/Experience: Entry-level position typically requiring little or no previous experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Experience interacting and multitasking using multiple systems and programs simultaneously preferred. Must haves: Spanish Bi-Lingual Responsibilities: Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner Mitigates and prevents complaints from being escalated to resolve in initial contact. Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution Maintains performance and quality standards based on established contact center metrics Provides customer service in a high pace contact center environment over the phone, via live chats and emails Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance Performs other duties as assigned Complies with all policies and standards Job Types: Full-time, Contract Pay: $19.38 per hour Expected hours: 40 per week Application Question(s): • Do you have any experience with Insurance/Benefits/Claims/Care Plans? Experience: • Bilingual: 2 years (Required) • Call center: 4 years (Required) Location: • Indiana (Required) Work Location: Remote

Plan, write, edit, and improve digital product content while collaborating with cross-functional teams to enhance user engagement and maintain content consistency. | Requires 5+ years writing, collaboration, and time management skills, ability to work independently, excellent communication, and a bachelor's degree; ads or commerce background preferred. | Note: The job is a remote job and is open to candidates in USA. BCforward is seeking a Content Strategist III to work remotely in the United States. This role involves partnering with designers, product managers, researchers, and product marketers to create and improve content for digital products, with a focus on enhancing user engagement on Marketplace. Responsibilities • Plan, write, edit, test and improve content including UX interface language, product education materials, product names and informational architecture • Help apply and maintain consistency with content standards and evolve the company’s voice • Collaborate with team stakeholders (designers, researchers, product managers, product marketers and engineers) to serve user needs based on topline metrics, data readouts and focus group feedback • Promote content strategy in the broader community of design and content professionals • Share work and give feedback to teammates Skills • 5+ years of writing ability • 5+ years of collaboration skills • 5+ years of time management skills • Ability to work independently while escalating issues to management as necessary • Ability to interpret, analyze and evaluate given information relative to content techniques • Self-motivated, persuasive, enthusiastic and eager-to-collaborate • Excellent communication skills, written and verbal • Proactivity • Ads or commerce background • Writing for growth product areas Education Requirements • Bachelor's degree required Company Overview • BCforward is an information technology consulting and staffing firm. It was founded in 1998, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 5001-10000 employees. Its website is https://www.bcforward.com.

Serve as primary liaison for customers regarding claims, manage claims data entry, direct calls, and support quality service culture. | High school diploma or GED with customer service experience preferred, knowledge of disability plans, strong communication and organizational skills. | BCforward is currently seeking a highly motivated Service Center Assistant/ CSR / Customer Service for an opportunity in Indianapolis, Position Title: Service Center Assistant Location: Indianapolis, IN (Remote) Duration: 12 Months Pay Rate: $17.00/hr. on W2. Note: First three days of Onsite and remote This position being contingent on business needs and could end after a couple of weeks to months Job Duties: · Acts as primary liaison with customer in solving problems related to the application process and service. · Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. · Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status. · Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system. · Assigns new claims to the appropriate claim’s handler. · Directs customer calls to the correct person at all locations. · Participates in and maintains a quality service culture within the Customer Service Team. · Attendance during scheduled work hours is required. Additional Responsibilities: · Performs other duties as assigned. · Supports the organization's quality program(s). Qualifications: · High school diploma or GED required. Experience: · customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred. Skills & Knowledge: · Knowledgeable in disability plan eligibility, coverage, and benefits · Good customer service skills · Excellent oral and written communication, including presentation skills · PC literate, including Microsoft Office product · Strong organizational skills · Good interpersonal skills · Ability to work in a team environment · Ability to meet or exceed Performance Competencies Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

Accurately enter and quality control health-related data, support administrative tasks for the Bureau of Infectious Disease, and maintain confidentiality of sensitive information. | At least 2 years of data entry experience, high school diploma or higher, ability to provide own computer, and experience working with confidential health data. | Position Title: Data Entry Specialist (8166) Location: 1802 West Jackson #100 Phoenix, AZ - 85007 Duration: 10 Months with the possibility to extend the contract. Pay Rate: $20.15 /hr on W2 Must Have: • 2+ Years of Experience with Data entry • Experience in the Health Field • Ability to provide their own equipment (Computer) for role Preferred Skills • Experience with Medical Data Entry • Experience using medical date software (Medsic, EHARS, Prism) Education: High School Diploma or Higher Job description: This position will need to have a working computer or laptop as equipment will not be provided. • This position will support the Bureau of Infectious Disease and Services as an administrative assistant with specialized administrative duties that shall include data entry and administrative support to Bureau staff. • This position will report to the Office Chief of the Office of Infectious Disease Surveillance and Epidemiology. • Position duties include timely and accurate entry of data into electronic data systems, quality control of data entry (i.e. prevention of duplicates), sorting of paper and electronic records, support with obtaining missing information from laboratories, and adminstrative support to the Bureau. • This position shall follow established data entry and data quality guidelines. • This position will be required to work with confidential health information and shall be expected to adhere to ADHS confidentiality policies. • This position will need to have a private place to work where they cannot be overheard. This position will need to have a working computer or laptop as equipment will not be provided. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

Guide stakeholders on brand systems, execute brand governance initiatives, and leverage data to enhance brand strategies in a remote setting. | 6+ years in brand operations/management, strong organizational and communication skills, experience with brand systems, data-driven problem solving, and a tech sector background. | Note: The job is a remote job and is open to candidates in USA. BCforward is currently seeking a highly motivated Brand Marketing Manager for a remote opportunity. The role involves guiding stakeholders on brand systems, executing brand governance initiatives, and leveraging data to enhance brand strategies. Responsibilities • Guide stakeholders and cross-functional teams on brand systems and strategies, ensuring their understanding and being able to action them effectively. • Steward rollout and implementation of brand systems to drive internal awareness and understanding. • Execute brand governance and enablement initiatives with autonomy. • Develop and maintain relationships with key partners within Marketing (Brand Strategy, Design and Creative. • Steward brand building programs to internal teams and agency partners. • Leverage data and analysis to enhance implementation of brand strategies and design systems. Skills • 6+ years of experience in brand operations and/or brand management • Demonstrated organizational skills to manage multiple projects with autonomy. • Experience adapting to changing priorities and deadlines, prioritizing work, and planning time effectively. • Proven analytical and problem-solving skills, with the capacity to analyze and utilize data to improve internal brand governance and enablement systems. • Experience working with cross-functional teams to deliver high-quality and impactful work. • Strong verbal and written communication skills, with the ability to explain complex concepts to non-experts. • Strong attention to detail • Experience developing and managing brand systems • Tech sector background • Experience scaling brand systems and guiding internal teams • Strong written and verbal skills Company Overview • BCforward is an information technology consulting and staffing firm. It was founded in 1998, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 5001-10000 employees. Its website is https://www.bcforward.com.