Aurelian

| Forward Deployed Engineer About Aurelian Aurelian automates non-emergency calls for 9-1-1 centers. Our AI-powered virtual operator intelligently routes, triages, and resolves administrative calls—freeing up human dispatchers to focus on real emergencies. The impact? Faster response times, reduced burnout, and better outcomes for communities across the country. Today, 60-80% of calls to emergency communication centers (ECCs) aren’t true emergencies—they’re administrative issues like noise complaints, lost pets, or general inquiries. With ECCs remaining chronically understaffed (by as much as 30% nationwide), these calls stretch already-thin resources even further. Aurelian is fixing that. We’re already deployed in ECCs across the U.S., answering thousands of non-emergency calls every day. By reducing hold times and streamlining operations, we’re helping agencies regain control and bring focus back to where it matters most: saving lives. We’re growing fast—and looking for a Forward Deployed Engineer who is passionate about solving tough problems and making a measurable difference in the future of public safety. What You’ll Do Serve as a critical bridge between Aurelian's platform and our customers' legacy systems, ensuring strong and reliable integrations Travel regularly to customer sites to implement, support, and optimize deployments Dive deeply into technical challenges and go beyond traditional expectations to ensure our solutions deliver exceptional value Collaborate closely with cross-functional teams and customer stakeholders, becoming a trusted partner in the field Troubleshoot, resolve, and proactively identify issues in demanding, real-world environments Who You Are Highly motivated and relentless in pursuing solutions, even when faced with complex or ambiguous problems Eager to go the extra mile to ensure customer success and real-world impact Willing and able to travel regularly to customer locations as needed Comfortable with both technical challenges and hands-on, on-site problem-solving Strong communicator who thrives in fast-paced and evolving environments If you’re driven to make technology work in the real world and want to help transform emergency communications, we’d love to hear from you!

| Software Engineer - Audio/Telephony Integrations About Aurelian Aurelian automates non-emergency calls for 9-1-1 centers. Our AI-powered virtual operator intelligently routes, triages, and resolves administrative calls—freeing up human dispatchers to focus on real emergencies. The impact? Faster response times, reduced burnout, and better outcomes for communities across the country. Today, 60-80% of calls to emergency communication centers (ECCs) aren’t true emergencies—they’re administrative issues like noise complaints, lost pets, or general inquiries. While ECCs remain chronically understaffed (by as much as 30% nationwide), these calls stretch already-thin resources even further. Aurelian is fixing that. We’re already deployed in ECCs across the U.S., answering thousands of non-emergency calls every day. By reducing hold times and streamlining operations, we’re helping agencies regain control and bring focus back to where it matters most: saving lives. We’re growing fast—and looking for a Software Engineer who wants to make a real, measurable difference in the future of public safety. What You’ll Do Develop and maintain integrations between legacy telephony systems and Aurelian’s cloud platform. Optimize the audio processing and metadata pipelines to ensure seamless, reliable data transfer and processing from on-premise systems to the cloud. Collaborate closely with customers and technical teams to understand unique system requirements and deliver robust solutions. Troubleshoot, diagnose, and resolve integration and data flow issues in production environments. Contribute to the evolution of company architecture, ensuring scalable, mission-critical deployments for public safety. What We’re Looking For 3+ years of professional software engineering experience, ideally with a focus on systems integration or telephony/audio processing. Strong experience working with telephony protocols, audio codecs, and data pipelines. Proficiency in backend development (Python preferred) and experience building integration bridges between legacy and modern systems. Familiarity with cloud-based architectures, real-time audio processing, and handling complex data flows. Excellent troubleshooting, problem-solving, and communication skills. Ability to thrive in fast-paced and evolving environments. If you’re eager to build technology with real-world impact and help shape the future of emergency communications, we’d love to hear from you!

| Software Engineer - Voice AI About Aurelian Aurelian automates non-emergency calls for 9-1-1 centers. Our AI-powered virtual operator intelligently routes, triages, and resolves administrative calls—freeing up human dispatchers to focus on real emergencies. The impact? Faster response times, reduced burnout, and better outcomes for communities across the country. Today, 60-80% of the calls to emergency communication centers (ECCs) aren’t true emergencies—they’re administrative issues like noise complaints, lost pets, or general inquiries. And while ECCs remain chronically understaffed (by as much as 30% nationwide), these calls stretch already-thin resources even further. Aurelian is fixing that. We’re already deployed in ECCs across the U.S., answering thousands of non-emergency calls every day. By reducing hold times and streamlining operations, we’re helping agencies regain control and bring focus back to where it matters most: saving lives. We’re growing fast—and looking for a Software Engineer who wants to make a real, measurable difference in the future of public safety. What You’ll Do Design, build, and maintain scalable Voice AI solutions for our virtual operator platform. Be deeply involved in the product development and implementation lifecycle Optimize system reliability, scalability, and performance for mission-critical deployments. Contribute to the overall company mission by solving challenging problems in public safety tech. What We’re Looking For 3+ years of professional software engineering experience. Strong knowledge of backend development (especially Python). Familiarity with modern Voice AI application stacks (STT models, LLM models, TTS models) Ability to excel in fast-paced environments with changing priorities. Excellent problem-solving, communication, and collaboration skills. If you’re eager to make technology that matters and want to shape the future of emergency communications, we’d love to hear from you!

| About Aurelian Aurelian automates non-emergency calls for 9-1-1 centers. Our AI-powered virtual operator intelligently routes, triages, and resolves administrative calls—freeing up human dispatchers to focus on real emergencies. The impact? Faster response times, reduced burnout, and better outcomes for communities across the country. Today, 60-80% of the calls to emergency communication centers (ECCs) aren’t true emergencies—they’re administrative issues like noise complaints, lost pets, or general inquiries. And while ECCs remain chronically understaffed (by as much as 30% nationwide), these calls stretch already-thin resources even further. Aurelian is fixing that. We’re already deployed in ECCs across the U.S., answering thousands of non-emergency calls every day. By reducing hold times and streamlining operations, we’re helping agencies regain control and bring focus back to where it matters most: saving lives. We’re growing fast—and looking for people who want to make a real, measurable difference in the future of public safety. Role Overview As a Product Marketing Manager , you’ll be responsible for creating compelling materials and messaging for new product launches. You’ll partner with product, sales, and marketing teams to develop assets that drive adoption, support sales conversations, and generate awareness across digital channels, in-person events, and advertising campaigns. Responsibilities Launch Strategy & Messaging Sales Enablement Marketing Materials & Campaigns Advertising & Promotions Market Feedback & Insights Qualifications 4+ years of experience in product marketing, B2B SaaS marketing, or related fields. Strong writing and storytelling skills; able to translate technical details into customer value. Experience developing sales enablement content and customer-facing assets. Familiarity with digital marketing, event marketing, and advertising channels. Comfortable collaborating across teams (product, sales, design, demand gen). Highly organized, with the ability to manage multiple launches and deadlines simultaneously. Bonus Skills Experience / knowledge / personal ties to public safety Strong presentation and public speaking skills. Background in competitive analysis and positioning.

| About Aurelian Aurelian automates non-emergency calls for 9-1-1 centers. Our AI-powered virtual operator intelligently routes, triages, and resolves administrative calls—freeing up human dispatchers to focus on real emergencies. The impact? Faster response times, reduced burnout, and better outcomes for communities across the country. Today, 60-80% of the calls to emergency communication centers (ECCs) aren’t true emergencies—they’re administrative issues like noise complaints, lost pets, or general inquiries. And while ECCs remain chronically understaffed (by as much as 30% nationwide), these calls stretch already-thin resources even further. Aurelian is fixing that. We’re already deployed in ECCs across the U.S., answering thousands of non-emergency calls every day. By reducing hold times and streamlining operations, we’re helping agencies regain control and bring focus back to where it matters most: saving lives. We’re growing fast—and looking for people who want to make a real, measurable difference in the future of public safety As our first Head of Sales , you’ll be responsible for developing and executing our sales strategy, hiring and coaching our first sales reps, and driving predictable revenue growth. This is a hands-on leadership role — you’ll be closing deals directly with customers while laying the foundation for a scalable sales organization. Responsibilities Strategy & Execution : Define the sales motion, build playbooks, and establish repeatable processes for lead generation and closing. Pipeline Ownership : Drive top-of-funnel activity, manage opportunities through the pipeline and facilitate CRM hygeine Customer Focus : Build trusted relationships with key accounts, deeply understand customer pain points, and translate that feedback into product insights. Team Leadership : Recruit, hire, and mentor high-performing sales talent; foster a culture of accountability, excellence, and continuous learning. Collaboration : Partner closely with Marketing, Product, and Customer Success to align go-to-market strategy and deliver an exceptional customer experience. Reporting : Build and own forecasting, pipeline reporting, and sales metrics What We’re Looking For 7+ years of B2B SaaS sales experience, with at least 3 years in a leadership role. A track record of consistently exceeding quotas and scaling revenue Experience with $50,000 - $500,000 ACVs Strong operator: skilled at building processes, playbooks, and teams from scratch. Obsessive about building processes Comfort with ambiguity and resource constraints — thrives in a scrappy startup environment. Excellent communication, negotiation, and storytelling skills. Bonus: Experience selling into PSAPs / public safety is a plus

| About Aurelian Aurelian is transforming how emergency calls are handled in the U.S. Our AI-powered virtual operator manages non-emergency 9-1-1 calls—helping dispatchers stay focused on real crises. The result: faster emergency response times, lower burnout, and better outcomes for communities. Every day, emergency communication centers (ECCs) handle thousands of administrative calls from noise complaints to animal control requests—stretching already under-resourced teams. Aurelian is solving this by deploying intelligent call automation that triages and routes these calls with no human intervention. We’re live in ECCs across the country, answering thousands of calls per day, and backed by leading investors including Y Combinator. We recently closed our Series A and are scaling fast. Now, we’re hiring a Chief of Staff to support the CEO and leadership team as we navigate this next phase of growth. About the Role This role is perfect for someone early in their career (2-5 years of experience) looking to step into a high-trust, high-exposure position that touches nearly every part of the business. As Chief of Staff, you’ll work directly with the CEO to drive strategic priorities, streamline internal operations, and accelerate decision-making. You’ll work on a mix of short-term problems and long-term planning—whether it’s shaping a go-to-market play, supporting fundraising prep, coordinating executive alignment, or partnering with marketing to scale our event strategy. You’ll have a front-row seat to how a startup scales, and the opportunity to take on more ownership quickly. What You'll Do Support CEO and Leadership Team Act as a thought partner and right hand to the CEO—helping triage requests, prioritize initiatives, and prepare for key meetings and decisions. Create and manage internal documentation, presentations, and reporting that help leadership stay aligned and informed. Drive Special Projects Lead high-impact, cross-functional initiatives across GTM, product and operations Help push initiatives from 0→1 by doing research, building structure, and tracking progress. Build Operating Rhythm Support weekly and quarterly planning processes, OKRs, and internal comms cadence. Help prepare materials and organize meetings for exec syncs, board updates, investor check-ins, and offsites. Partner on Events and Marketing Strategy Collaborate with marketing and GTM teams to support conference and event strategy—helping coordinate logistics, track ROI, and ensure executive alignment at high-stakes industry events. Assist in prepping CEO and senior leadership for speaking engagements and customer-facing opportunities. Research & Strategy Analyze market trends, competitive intelligence, and customer feedback to inform product and growth strategy. Support fundraising efforts and corporate development work with research and diligence. You Might Be a Good Fit If You… Have 2-5 years of experience in management consulting, investment banking, venture capital, or at a high-growth startup. Thrive in fast-paced environments where priorities change quickly and ambiguity is the norm. Are a structured thinker and strong communicator, comfortable making sense of chaos and driving clarity. Have a “get it done” attitude—you’re equally comfortable building a financial model, interviewing a customer, or pulling together a board deck. Are excited by cross-functional work and want broad exposure to marketing, sales, product, and strategy. Care deeply about impact. You want your work to matter and are excited to help fix a real, nationwide problem. Willing to travel to assist with Conferences Why Aurelian? Make a difference: Help solve a public safety crisis that affects millions of Americans. Learn fast: Work directly with senior leadership and touch every part of the business. Build from scratch: Help shape the systems, culture, and strategy of a fast-scaling company. Work with cutting-edge AI: We’re building real-world automation that makes a difference in people’s lives. Benefits Competitive salary + equity health, dental, and vision insurance Unlimited PTO