Asurion

Evaluate and troubleshoot customer concerns, identify technical issues, and sell products in a call center environment. | High school diploma, knowledge of software troubleshooting, sales ability, computer literacy, and adaptability to call center software. | This position requires newly hired Technical Support and Sales Representatives. Technical Support & Sales Representative Pay Rate: $20.00 /hour base pay Schedule: 5 days/week (average) Full Time Make money moves with Asurion! • $20/hr base pay (guaranteed) • Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes. Top experts make up to $32+/hr! • You will move to the PPX Model once your training has been completed (4-6 weeks average time to train) The only thing we’re more passionate about is our people. At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We take care of you (benefits/perks): • Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early! • Based on your sales performance, you'll get extra money • We offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills. • Generous medical, dental and vision benefits program after 30 days of employment • 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment • Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support • Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities • Visit Asurion Benefits Central: https://www.abcinfoshare.online/ to explore our perks, including Part-Time and Full-time medical, dental and vision benefits! As a Technical Support & Sales Representative, here’s what you can expect to do: • Evaluate and troubleshoot with customer concerns • Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication • Utilize call center technology to solution, input, track, and report customer issues • Meet goals and grow from feedback and coaching • 3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers • Sell Asurion smart home and other products on every call • Directly connected to PPX incentives • Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time) • When needed, escalate calls appropriately • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. Here’s what you’ll bring to the team: • Minimum education: Highschool Diploma (or equivalent) • Strong knowledge of software troubleshooting techniques • Ability to achieve sales and customer experience goals and objectives • oThis is a sales role, team members in this role have sales activity goals that must be met to be successful • Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information • Strong attention to detail while multitasking with speed and accuracy • Excellent phone etiquette and communication skills • Flexibility to adapt to the needs of the customer, the business, and your team • Display commitment through a reliable track record of attendance and performance • Computer literacy and ability to type 25-35 words per minute and learn call center software • A passing hiring assessment (soft skill scenario modeling and product knowledge) • Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn • Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications Please note that this is not a remote position. The Technical Support Representative will be required to work on-site at our location. About Asurion At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions. • Put Customers First • Play A Team Sport • Take Ownership • Collaborate and Then Commit • Reach Full Potential Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. #asurioncareers

Evaluate and troubleshoot customer issues, deploy solutions, and sell products in a call center environment. | High school diploma, computer literacy, ability to learn call center software, and willingness to work on-site. | This position requires newly hired Technical Support and Sales Representatives. Must be bilingual in English and Spanish. Technical Support & Sales Representative Pay Rate: $20.00 /hour base pay Bilingual Bonus: $1.00 /hour Schedule: 5 days/week (average) Full Time Make money moves with Asurion! • $20/hr base pay (guaranteed) • Pay Per Experience (PPX) Model – incentive pay based on positive customer outcomes. Top experts make up to $32+/hr! • You will move to the PPX Model once your training has been completed (4-6 weeks average time to train) The only thing we’re more passionate about is our people. At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We take care of you (benefits/perks): • Base pay is guaranteed and paid biweekly. Earned pay can now be accessed early! • Based on your sales performance, you'll get extra money • We offer 3-4 weeks of paid training where your success is our top priority! We provide hands-on training in serving customers, solving tech problems, and refining top-notch selling skills. • Generous medical, dental and vision benefits program after 30 days of employment • 401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment • Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support • Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities • Visit Asurion Benefits Central: https://www.abcinfoshare.online/ to explore our perks, including Part-Time and Full-time medical, dental and vision benefits! As a Technical Support & Sales Representative, here’s what you can expect to do: • Evaluate and troubleshoot with customer concerns • Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication • Utilize call center technology to solution, input, track, and report customer issues • Meet goals and grow from feedback and coaching • 3-4 weeks of in class training, additional 2-4 weeks of floor training directly paired with peers • Sell Asurion smart home and other products on every call • Directly connected to PPX incentives • Spending 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time) • When needed, escalate calls appropriately • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values. Here’s what you’ll bring to the team: • Minimum education: Highschool Diploma (or equivalent) • Strong knowledge of software troubleshooting techniques • Ability to achieve sales and customer experience goals and objectives • oThis is a sales role, team members in this role have sales activity goals that must be met to be successful • Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information • Strong attention to detail while multitasking with speed and accuracy • Excellent phone etiquette and communication skills • Flexibility to adapt to the needs of the customer, the business, and your team • Display commitment through a reliable track record of attendance and performance • Computer literacy and ability to type 25-35 words per minute and learn call center software • A passing hiring assessment (soft skill scenario modeling and product knowledge) • Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn • Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications Please note that this is not a remote position. The Technical Support Representative will be required to work on-site at our location. About Asurion At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions. • Put Customers First • Play A Team Sport • Take Ownership • Collaborate and Then Commit • Reach Full Potential Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch. #asurioncareers

Perform financial and operational analysis to support supply chain decision-making, monitor KPIs, and communicate findings. | Requires 2-4 years in finance, accounting, or project management, with experience in financial modeling, data analysis, and cross-functional work. | We would love for you to explore other opportunities within Asurion. Senior Analyst, SCM Channel Management PURPOSE AND DESCRIPTION The Senior Analyst, Supply Chain Channel Management, will be assigned to specific client accounts and will be responsible for using data and inputs from the supply chain team to complete financial and operational analysis and provide recommendations on options that will help the team define the best path forward when it comes to achieving program targets. Depending on the project or recommendation, this person will also be responsible for keeping track of targets and deadlines to make sure we deliver new or different capabilities on time and on budget (with leadership oversight). The successful candidate must possess strong financial, analytical, problem solving, and basic project management skills, as well as be able to work cross-functionally with Asurion finance and supply chain stakeholders. A strong sense of curiosity and ability to question “why something is as it is” is paramount. ESSENTIAL FUNCTIONS Program decision making • Build financial models in excel and use that data to make recommendations to the business about the best path forward. • Understand financial modeling built by others to understand and communicate downstream business impacts to various levels within the organization. • Validate complex financial models to make sure inputs align with business KPIs and capabilities. • Provide inputs into pricing exercises, as directed by leadership. These inputs will be gathered from dashboards or analysis from multiple sources but will potentially need to be adjusted to address each pricing exercise. • This person will work with their leader to create compelling material and commentary for use in presentations to explain financial findings, business cases, and monthly results/priorities. Performance tracking and monitoring • Monitor and explain changes in program KPIs. This will require cross-functional work with the supply chain teams to understand root causes of issues as well as articulating what the team is doing to address the issues. • Understand financial impact of movements in KPIs to help prioritize work for self and to know when it is important to do more research on KPI trends. • Understand and document supply chain processes and guiding principles. This will help identify process gaps, similarities and differences by program that may need to be standardized, and identify potential areas to explore for initiative savings. • Serve as an inspector in forums such as the WPM and initiative meeting, asking critical questions about impacts to metrics and questioning “why something is as it is.” Program communication • Working with supply chain team and finance, coordinate flow of information and assimilate data necessary to prepare required weekly and monthly dashboarding and presentations that will be used in meetings. • Speak to portions of program performance and metrics in standard weekly and monthly forums such as the MBR. • Serve as a key business connection between supply chain, finance, and Program Management, communicating changes, trends, and forecast inputs to both groups to keep our financial projections and business cases as updated and aligned as possible. Issue Management • In a complex and dynamic business such as ours, things break and exceptions arise. When alerted by leaders across supply chain of an event that requires research, this person will work with the supply chain team to identify what happened and what we may need to do to fix it. • Identify root causes of issues and push the supply chain team to fix processes in sustainable ways. Project Management • Help leaders collect inputs or status updates from members of the project team as requested. • Work with leadership to pull together project plan timelines, deliverables, and owners. OTHER FUNCTIONS • Other duties as assigned MINIMUM REQUIREMENTS Skills/Knowledge: • Bachelor’s degree and 2-4 years of experience in finance, Accounting, or Project management required. If experience falls outside of these disciplines, then candidate must demonstrate cross-functional work experience across multiple business functions that gives them financial/project management exposure. • Experience in financial excel modeling, especially operations FP&A • Systems aptitude • The ability to develop complex formulas, perform calculations and demonstrate how data was derived • Experience with financial or analytical scenario analysis with complex data sets. • The ability to create reports, dashboards and financial records • Demonstrated ability to collect and organize data to help frame problems and possible solutions. • Position requires a strong verbal & written communication skill set and the ability to communicate well with all levels of management as well as across various disciplines • A self-directed individual with a strong ability to manage ambiguity and who adapts readily and easily to changes in priorities and business conditions • Ability to excel in an open, flexible, results-oriented, performance-based environment • Ability to maintain multiple/overlapping deadlines and deliver in a timely fashion • This role is primarily based in the Nashville area. The ability to be in the office at least 3 days per week is required.

Provide consumer insights through data analysis and research, manage research projects and partners, and collaborate with cross-functional teams to inform product marketing. | Requires 5+ years in consumer insights or marketing research with advanced Excel, PowerPoint, cross-tab software experience, and familiarity with survey platforms and data visualization tools. | Description: • Play an integral role in Asurion’s implementation of a consumer-focused strategy • Provide data-driven insights to enable consumer understanding • Assist in management of internal and external partners to execute research • Coordinate with cross-functional teams (Product, Sales, Growth, Operations, CX) • Mine data for insights and trends • Translate research findings into actionable recommendations • Manage key aspects of research projects Requirements: • B.S. in marketing, business administration, psychology, social sciences, or a related discipline • 5+ years of professional experience in consumer insights / marketing research roles leveraging innovative quantitative and qualitative research methodologies to inform product marketing • Advanced Excel skills required • PowerPoint proficiency • Experience using cross-tab software • Experience with survey platforms, AI agents, knowledge management platforms, consumer survey databases, and data visualization tools Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities

Manage client trade-in programs by coordinating cross-functional teams, maintaining client relationships, delivering performance insights, and ensuring operational and contractual obligations are met. | Requires 5+ years of program management or operational leadership experience, strong communication and interpersonal skills, ability to influence cross-functional teams, and proficiency with Microsoft Office. | We would love for you to explore other opportunities within Asurion. Asurion is seeking a highly motivated Product Ops Manager responsible for exceeding client and program expectations by delivering on client commitments and leveraging cross-functional teams to achieve unit, profitability, and service goals. The Product Ops Manager will act as the primary liaison between Asurion and our clients’ trade-in teams. The ideal candidate is a strategic thinker and relationship builder who thrives in fast-paced, evolving environments. This role requires the ability to take ownership, influence stakeholders, and confidently represent Asurion’s value proposition to clients. Key Responsibilities: • Serve as the primary point of contact for client trade-in programs, ensuring operational and contractual obligations are met. • Build and maintain strong client relationships, proactively addressing questions, concerns, and program performance. • Develop deep subject matter expertise in Asurion’s trade-in programs — including offer creation, device grading, return logistics, warehouse processing, monetization and client reconciliation. • Coordinate with internal teams (Engineering, Operations, Legal, Supply Chain, IT, Care, etc.) to deliver seamless execution of trade-in and device lifecycle products. • Lead regular client updates and presentations (MBRs, QBRs), using data and dashboards to communicate performance insights and identify areas for improvement. • Create and maintain a client-facing dashboard to monitor program performance and trends in real-time. • Escalate and resolve issues quickly, conducting root cause analyses and mobilizing internal resources as needed. • Identify and champion new opportunities to expand business with existing clients. • Advocate internally for client needs and program enhancements. • Stay organized and ensure timely communication of updates and deliverables to all stakeholders. Required Qualifications: • Bachelor’s Degree required. • 5+ years of program management, client services, or operational leadership experience. • Strong interpersonal and communication skills with the ability to present to both internal stakeholders and executive-level client contacts. • Proven ability to influence cross-functional teams and drive action across matrixed organizations. • Comfort working independently in a dynamic, fast-changing environment. • Solid analytical and problem-solving skills. • Ability to interpret complex documents, including contracts, financial reports, and technical specifications. • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word). Preferred Qualifications: • Experience in trade-in, device lifecycle management, or reverse logistics. • Previous experience supporting enterprise or carrier clients in a technology or telecom environment. • Bilingual and able to read, write, and speak Spanish proficiently. Why Join Asurion? We offer a collaborative, innovative, and customer-first culture where your ideas and contributions will directly impact how millions of people stay connected and protected. You’ll have exposure to key business areas and growth opportunities across the organization. NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Engineer AI solutions across technology stack including conversational AI platforms, collaborate with cross-functional teams, and improve engineering standards and processes. | 3+ years as a full-stack/ML engineer building high-scale customer-facing products with a relevant bachelor's degree. | We would love for you to explore other opportunities within Asurion. Software Engineer 4 POSITION OVERVIEW: For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. Asurion’s product development teams are focused on helping people love and get the most from technology. We’re a strong team of product-oriented developers — and we don’t just write code — we measure the impact we have on users and use that information to guide our next action. We value full-stack engineers but understand that people will naturally have varying strengths across the stack. Using cutting- edge technology combined with great methodologies around continuous integration and deployment, code is pushed to production every day. Supporting about 350 million customers globally means we face some fascinating challenges around scale, user experience and quality. As a Software Engineer 4 at Asurion’s Data Science team, you will be part of a team of 6-8 engineers as part of a cross-functional team. You will engineer AI solutions across our technology stack, including our conversational AI platforms, LiveKit and other framework deployment pipelines and infrastructure. Your strong analytical and communication skills will help collaborate with engineers, designers, and product managers to solve problems and build world class solutions. ESSENTIAL JOB SKILLS/DUTIES: • Incorporate a whole-team approach to product development • Focus on utilizing lean startup techniques to build world-class products • Improve engineering standards, tooling, and processes • Write high-quality code and unit tests • As part of a cross-functional team, engineer solutions across our technology stack, including web, mobile, and back-end. • Partner with product owners and design peers to take advantage of new technologies and continuously deliver value to the organization SKILLS: Technical skills: • Familiarity with our tech stack: Python, LiveKit, Kubernetes, LLMOps, AWS, Azure, Docker, Serverless • Experience building AI services using modern technologies especially voice conversational systems delivering delightful customer experience • Experience utilizing lean and agile methodologies to ship code daily • Improve engineering standards, tooling, and processes • Write high-quality code and unit tests • Good-to-have skills: Familiarity with language “Go” and Front-End frameworks Soft/Leadership skills: ● Active listener; strong communication - verbal and non-verbal. Ability to influence ● Effective problem solver; works through ambiguity; provides options; executes well ● Manages time; self-directed; provides guidance to more junior team members ● Manages relationships with key stakeholders and ensures effective teamwork across team ● Solid business acumen; anticipates obstacles and supports team's success ● Leads change for team members and team's work ● Team leader and supports team to ensure success. Develops trust-based relationships. ● Proactively seek as well as provides coaching and feedback to team and peers ● Engage, inspires team members. Effective at determining work to own and work to delegate. Drives for continuous improvement. ● Accountable for performance of team, and ensuring a customer first mindset. EDUCATION AND EXPERIENCE: Required Education and Experience • 3+ years of experience as a full-stack/ML engineer building high-scale customer- facing products • Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, Electronics Engineering, or related field NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Manage day-to-day warehouse operations, lead teams to meet quality and productivity metrics, implement continuous improvement, and ensure compliance with regulations. | Bachelor's degree in relevant field, minimum 6 years leadership in operations, project leadership experience, strong collaboration and problem-solving skills. | Job Description PURPOSE AND DESCRIPTION Primary responsibility of TLC Operations Manager is to manage the day to day operations. Developing teams to utilize root cause methods to drive efficiencies in performance and internal metrics. As a Manager within Asurion you will promote teamwork, collaboration, quality/production standards, professionalism and integrity to ensure that departmental results are delivered in accordance with Asurion Core Values. ESSENTIAL FUNCTIONS • * Plan, direct and implement warehouse operations and administrative support to meet/exceed quality and productivity metrics. • Lead and execute technical aspects of projects or departments when applicable • The utilization of Visual Management to identify wins, opportunities and support needed. • On a daily basis operate in compliance with Federal, State and Local authorities. • Create an atmosphere of communications and motivational techniques to ensure that teams are achieving the highest potential. • Manage teams to ensure product arrival, dispositions according to process, inventory and shipping protocols are followed. • Complete consistent weekly, monthly and yearly documented conversations surrounding behavior and performance. • Develop and manage a system of controls to ensure that metrics are met and ISO compliant. • Evaluate process flow and develop efficiencies on an ongoing basis. • Lead and execute improvements to the department’s processes to benefit overall Asurion initiatives. • Develop, plan and implement continuous improvement in departmental labor, efficiency, labor utilization and total operating cost. • Collaborate pro-actively and successfully across departmental boundaries. • Build and maintain an environment of trust and fairness that is displayed daily. • Exercise good judgment in pro-actively determining solutions to new and on-going problems/issues. • Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention, development and high performance. • Personal on-going development. • Evaluate and Manage staffing levels to ensure metrics are met. OTHER FUNCTIONS • * Other duties as assigned. MINIMUM REQUIREMENTS Skills/knowledge: • * Knowledge of supply chain integration, logistics network designs and warehouse best practices. • Microsoft (work, excel and PowerPoint). • Ability to navigate and root cause opportunities to seek resolution. • Excellent collaboration skills capable of drawing diverse groups to a single focus/path. • Demonstrate ability to understand and apply problem solving methods, statistical techniques and performance metrics and translate these metrics into financial savings and operational efficiency. • Strong verbal and written communication, presentation and team facilitations skills. • Must be able to multi-task in a fast paced environment. Experience/education: • * Bachelor’s Degree required in Logistics, Supply Chain, Business, Operations, Engineering or relevant experience in these fields. • Minimum 6 years of proven leadership in operations. • Proven project leadership experience. Physical demands: Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time. Work environment: Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery. Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work. Exposure to various materials including cardboard, various metals and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to tools or material with sharp edges which may involve the risk of injury. • Job Category Job Category • * MIP - Americas (S)

Manage and lead change initiatives within Operations, coordinate multiple projects, communicate with stakeholders, and ensure successful implementation of changes. | 3+ years managing complex projects/programs, BA/BS degree, strong communication and leadership skills, and experience in IT, Operations, or Project Management. | Change Owner Manager Location: Nashville For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: The Change Owner is responsible for influencing, driving and understanding the impact of change implemented into our Operations organization to support the continued growth of Asurion, both domestically and internationally. As a Change Owner, you will be relied upon to make change easier for our stakeholders and customers and relied on as an authority who understands Operations and the impact of change, while managing multiple projects simultaneously. Essential Duties and Responsibilities: • Overall project/program administration, including planning, instructing and controlling resources in complex work-scope projects to ensure project goals are met • Facilitate resolution of issues; guide the right resolutions based on operational impact • Lead product implementations with a data driven approach • Deliver work in an iterative model, test and learn or journey team approach • Identify and schedule project deliverables, milestones, and required tasks • Demonstrate the ability to effectively communicate the most critical items as desired by stakeholders • Facilitate resolution of issues; escalate issues to project steering committee or appropriate governing group • Develop recommendations on most effective means of delivering project value • Develop meaningful relationships with administration and other business partners from project-impacting functional areas • Manage customer expectations; meet or exceed their expectations through successfully implementing changes to meet their needs • Ability to develop and maintain professional relationships with all members of functional teams. instructions manuals, training materials and evaluation processes Here’s what you’ll bring to the team: • BA/BS Degree required; Preferably in Business Management or associated field • 3+ years of experience managing complex projects/programs • Background in IT, Operations, or Project Management preferred Technical skills: • Innovative - You drive innovation, definition, deliverables planning and design of new products or projects to deliver against team and company goals. You challenge all members of cross-functional teams to be bold and creative. You funnel that energy into execution plans and ‘new ways of getting things done’ • Divine Discontent - You recognize accomplishments but stay inspired by the next performance milestone, are able to push hard and affect positive change fast in a dynamic high standards environment while maintaining a positive approach • Customer Devotion - You take on complex challenges and simplify them to avoid making them our customers problems • Debate, Commit, Implement - You start with the brutal facts, debate, decide then empower to execute • Roll Up Your Sleeves - You never hesitate to roll up your sleeves and tackle something hands-on • Stay Humble - You display quiet confidence, never arrogance • Collaborative - You recognize the importance of your team and everyone around you to help drive results, you are a good partner and teammate • Help me grow – You share successes and failures with your team intentionally, this helps us all grow and learn rapidly • Demonstrated effective track record in leading large projects/programs in complex environments • Project or Program management skills with ability to multi-task and manage projects in a cross functional environment • Exceptional problem solving, communication and negotiation skills including effective leadership, planning and motivational capabilities • Excellent verbal and written communication skills, as well as ability to present and explain technical information in a way that establishes rapport, persuade others, and gains understanding Soft/Leadership skills: • Active listener; strong communication - verbal and non-verbal. Ability to influence • Effective problem solver; works through ambiguity; provides options; executes well • Manages time; self-directed; provides guidance to more junior team members • Manages relationships with key stakeholders and ensures effective teamwork across team • Solid business acumen; anticipates obstacles and supports team's success • Leads change for team members and team's work • Team leader and supports team to ensure success. Develops trust-based relationships. • Proactively seek as well as provides coaching and feedback to team and peers • Engage, inspires team members. Effective at determining work to own and work to delegate. • Drives for continuous improvement. • Accountable for performance of team and ensuring a customer first mindset. We take care of you (benefits/perks): • Competitive pay and benefits including health, dental, and vision • Retirement savings plan • Paid time off • Continuing education support • Ongoing training to grow your skills NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

Perform day-to-day inventory and warehouse operations, support shipping and receiving, maintain inventory accuracy, and provide administrative support to ensure smooth supply chain processes. | 2-3 years relevant experience preferred, basic knowledge of supply chain and warehouse practices, proficiency in Microsoft Office, strong communication skills, and ability to multitask in a fast-paced environment. | Hours: 8:00am - 5:00pm. Weekend availability is required. $19.80 Per hour + quarterly bonus opportunities Primary responsibility of Inventory Specialist is to perform the day-to-day operations and administrative responsibilities of the Asurion forward stocking locations for various in-home client programs. This person serves as an integral part of the Supply Chain Management support team in providing support and ensuring smooth and effective operations and will provide a variety of professional, administrative, and/or clerical services to department and management. Essential Functions • Support warehouse operations as well as any administrative tasks to meet quality and productivity metrics supporting overall business needs. • Assist teams to ensure timely product movement, availability and disposition according to process • Confirm and support all required shipping and receiving protocols • Monitor and update applicable software programs as needed • Maintains inventory accuracy by researching and performing follow-ups when discrepancies arise • Troubleshoots issues related to office management, including telephony, computers, printers, and facilities. • Performs miscellaneous job-related duties as assigned by department and management. • Collaborate pro-actively and successfully across departmental boundaries. • On a daily basis operate in compliance with Federal, State and Local authorities. Other Functions • Other duties as assigned. Minimum Requirements Skills/knowledge: • Basic knowledge of supply chain integration, logistics network and warehouse best practices. • Proficient in Microsoft (Word, Excel and PowerPoint). • Ability to navigate and root cause opportunities to seek resolution. • Strong ability to handle ambiguity and adapts readily and easily to changes. • Strong verbal and written communication, and team facilitations skills. • Must be able to multi-task in a fast-paced environment. • Ability to be self-motivated, work independently and set priorities Experience/education: • 2-3 years of relevant experience preferred Physical demands: Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time. We take care of you (benefits/perks): • Competitive pay and inclusive benefits (health, dental, and vision) • Performance-based incentives • Retirement savings plan • Paid time off • Employee Assistance Program • Life insurance • Continuing education support • Ongoing training to grow your skills • Opportunities for advancement About Asurion As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.

Design and deliver a digital interface platform for Fortune 500 partners to manage their tech care ecosystem with analytics, self-service, and integration capabilities. | 5+ years building enterprise SaaS platforms with deep understanding of usage analytics, monetization, global scale, and strategic product thinking. | We would love for you to explore other opportunities within Asurion. Senior Product Manager – Enterprise Partner Experience Platform Location: Remote - USA (SF Bay area) or Nashville, TN Reports to: Sr. Director of Product, Enterprise Transform How Tech Giants Partner with Asurion Asurion is revolutionizing how Fortune 500 enterprises—including Alphabet, Microsoft, and Amazon—engage with our AI-powered lifecycle care platform. We’re seeking a Senior Product Manager – Enterprise Partner Experience Platform to architect the next-generation partner interface that becomes the operational command center for the world’s largest tech partnerships. You’ll be building the strategic control tower that enables billion-dollar partnerships to scale, optimize, and innovate at speed. Your platform will transform how enterprise clients extract maximum value from their Asurion relationship. What You’ll Build • The Partner Command Center: Design and deliver the primary digital interface where Fortune 500 partners orchestrate their entire tech care ecosystem—from real-time performance monitoring to autonomous configuration management. • Intelligent Self-Service Capabilities that enable partners to: • Visualize success in real-time: Advanced analytics dashboards showing solution health, usage trends, and revenue impact • Configure autonomously: Self-service product packaging, pricing optimization, and feature activation without engineering support • Discover and activate: AI-powered recommendations for new capabilities and expansion opportunities • Platform-Led Growth Engine: Create the infrastructure that turns every partner interaction into an expansion opportunity through intelligent upselling, feature discovery, and automated optimization suggestions. • Enterprise-Grade Integration Hub: Collaborate with world-class engineering and data science teams to deliver a platform that scales from millions to billions of interactions seamlessly. What Makes You Qualified for This Role • 5+ years building enterprise-grade capabilities that Fortune 500 companies depend on—whether that’s dashboards, admin portals, or partner management systems • Deep SaaS DNA: You understand the mechanics of usage analytics, monetization strategies, and B2B configuration workflows that drive recurring revenue growth • Global scale experience: You’ve built solutions for multi-partner ecosystems involving complex pricing models, entitlements, and enterprise integrations • Strategic product thinking: You excel at synthesizing enterprise client feedback, business requirements, and data insights into platform-level strategy that drives measurable outcomes • Technical depth with business impact: Strong technical acumen combined with commercial intuition and exceptional stakeholder management across C-suite relationships Why This Role Changes Everything • You will build the interface through which $B-class partners run and grow their Asurion business • Redefine enterprise partnerships: Your platform will set the new standard for how global tech leaders engage with service providers—creating transparency, control, and agility • Drive significant revenue expansion: Enable product-led growth at enterprise scale through intelligent pricing experiments, packaging optimization, and automated feature discovery • Build the foundation for growth: Your work becomes the scalable infrastructure that supports Asurion’s evolution into a multi-billion dollar platform company