Asurion

Lead assurance, quality, and process improvement efforts to enhance accounting and finance controls and automation. | 5-9 years accounting/finance experience with leadership in process improvement, automation, and internal controls, preferably with CPA. | JOB PURPOSE: The Manager of Finance - Assurance & Quality is responsible for leading assurance, quality, process improvement, automation, and control enhancement efforts across the Accounting and Finance organization. This position will identify control gaps, weaknesses in documentation, process inefficiencies, and opportunities to strengthen the financial close and broader operational accounting environment. A key focus of this role will be to drive process automation, promote best practices around the responsible use of AI, and improve efficiency across recurring accounting and finance activities. The Manager will partner with Accounting and Finance leadership to evaluate current processes, identify automation opportunities, reduce manual effort, improve data quality, and support scalable solutions that strengthen controls while improving speed, accuracy. The Manager will create and maintain best-in-class processes and documentation to ensure teams are held accountable for strong internal controls, accurate financial results, consistent execution of accounting responsibilities, and efficient ways of working. This role will lead complex initiatives to improve the transfer of data, ownership, responsibilities, and insights across the Accounting organization. This position will work closely with Accounting leadership and other Finance groups, including but not limited to Corporate Accounting, Tax, Treasury, Captive/Obligor Accounting, UBIF, Technology, Data, and other business partners. Strong relationships with these teams are required to become a trusted business partner, influence key decisions, and support cross-functional initiatives. The Manager will provide team leadership and/or functional expertise to project teams with scope ranging from department-level initiatives to enterprise-level efforts. This position will also support the completion of monthly, quarterly, and annual financial close activities and provide ad hoc analysis as needed. KEY ACCOUNTABILITIES ESSENTIAL DUTIES AND RESPONSIBILITIES: • Lead assurance, quality, operational accounting, and process improvement efforts to identify control gaps, process inefficiencies, documentation weaknesses, automation opportunities, and areas to improve the overall accounting control environment. • Drive process automation initiatives across Accounting and Finance to reduce manual work, improve accuracy, increase scalability, and create more efficient ways of working. • Promote best practices around the responsible use of AI and automation, including appropriate governance, documentation, validation, review, change management, and control considerations. • Partner with Accounting, Finance, Technology, Data, and business teams to evaluate opportunities to automate recurring processes, improve data flow, reduce rework, enhance quality, and increase visibility into key accounting activities. • Create, implement, and maintain best-in-class processes, procedures, and documentation to hold teams accountable for stronger controls, consistent execution, automation readiness, and timely completion of responsibilities. • Lead complex initiatives to improve the flow of data, accountability, responsibilities, and handoffs across the Accounting organization. • Evaluate current-state processes and recommend future-state solutions that improve quality, efficiency, control effectiveness, scalability, and business partner experience. • Support the Operational Accounting organization in evaluating the financial impacts, risks, and prioritization of business activities, automation opportunities, AI-enabled solutions, and process changes. • Manage and develop relationships with the Accounting leadership team to become a trusted business partner and influence key decisions and activities. • Serve as a liaison to other Finance groups, including but not limited to Corporate Accounting, Tax, Treasury, Captive/Obligor Accounting, UBIF, Technology, Data, and other cross-functional partners. • Provide team leadership and/or functional-level accounting expertise to cross-functional project teams as assigned, with scope ranging from department-level initiatives to enterprise-level initiatives. • Support the completion of monthly, quarterly, and annual financial close processes, including review of close activities, issue resolution, automation support, and coordination across teams. • Prepare and provide ad hoc analysis as needed to help business partners make better decisions in a timely manner. • Identify root causes of operational accounting issues and recommend sustainable solutions to improve accuracy, efficiency, scalability, and control effectiveness. • Lead the development, documentation, and monitoring of internal controls to ensure manual and automated processes are appropriately designed, communicated, validated, and followed. • Work with accounting and finance stakeholders to define clear roles, responsibilities, ownership, accountability, and automation opportunities across key accounting processes. • Support audit, compliance, and internal review requests related to accounting processes, documentation, controls, automation, AI-enabled workflows, and financial activity. • Communicate process changes, risks, issues, automation opportunities, and recommendations clearly and effectively to leadership and business partners. • Other responsibilities as directed by management. PROFESSIONAL COMPETENCIES: • Strong technical accounting skills and knowledge of GAAP. • Strong process improvement mindset with demonstrated ability to identify automation opportunities and implement practical, scalable solutions. • Knowledge of process automation concepts, AI-enabled tools, workflow optimization, and best practices for responsible use of technology within a controlled Finance environment. • Ability to evaluate manual processes and design future-state solutions that improve efficiency, accuracy, quality, documentation, and control effectiveness. • Strong understanding of how to balance automation and AI adoption with appropriate governance, validation, documentation, and internal control requirements. • Ability to partner with Technology, Data, Accounting, and Finance teams to translate business needs into practical process and automation solutions. • Strong understanding of financial close processes, internal controls, account reconciliations, process documentation, and financial reporting. • Ability to identify control gaps, process risks, and documentation weaknesses and develop practical solutions. • Strong problem-solving skills, attention to detail, organizational skills, and results orientation. • Ability to lead complex initiatives and drive process improvements across multiple teams and functions. • Strong interpersonal skills and effective verbal and written communication skills. • Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. • Proven ability to work well with internal and external business partners. • Ability to influence decisions and activities across teams without direct authority. • Positive attitude, self-confidence, strong team orientation, and excellent relationship-building skills. • Takes ownership of assignments, drives them to completion, and collaborates with team members and business partners as needed. • Professional and personal integrity beyond reproach. • Ability to work in a fast-paced, demanding, and constantly changing environment. • Strong attention to detail with large numbers, complex data sets, and cross-functional processes. • Can-do/will-do attitude with the ability and willingness to work flexible hours and commitment to do what it takes to get the job done. QUALIFICATIONS EDUCATION AND EXPERIENCE: • Proven track record of academic and professional excellence. • Bachelor's degree in Accounting, Finance, or a related field. • Five to nine years of relevant professional experience in accounting, finance, audit, controllership, operational accounting, process improvement, automation, or related field. • Management of staff or experience leading teams, projects, or cross-functional initiatives to successful completion. • Experience leading process improvement, automation, transformation, internal control, quality assurance, or finance operations initiatives. • Experience identifying opportunities to reduce manual effort, improve efficiency, enhance documentation, and strengthen controls. • Experience with AI-enabled tools, automation platforms, data analytics, workflow tools, or finance transformation initiatives is preferred. • CPA designation or actively pursuing certification is a plus. LANGUAGE SKILLS: This position requires the ability to read, write, analyze, and interpret complex instructions, correspondence, accounting guidance, process documentation, financial reports, and/or technical documents. In addition, the ability to respond effectively to employees, management, business partners, and other stakeholders and handle sensitive and/or confidential communications is required. TECHNICAL SKILLS: This position requires proficiency in a variety of accounting and office applications including but not limited to the Microsoft Office Suite. Experience with financial systems, reporting tools, data analysis tools, workflow tools, automation platforms, and AI-enabled productivity tools is preferred. The role requires the ability to evaluate technology-enabled process improvements, understand data flow between systems, and partner with technical teams to design, test, document, and monitor efficient and controlled solutions. MATHEMATICAL SKILLS: This position requires advanced mathematical and analytical skills including the ability to add, subtract, multiply, divide, and interpret complex numbers, financial data, and reports. The ability to apply such concepts to create reports, financial analysis, reconciliations, and process metrics and present them effectively is also required. Must be able to develop complex formulas to perform needed calculations and demonstrate how data was derived. CERTIFICATES, LICENSES, REGISTRATIONS: No additional certificates, licenses, or registrations are required for this position. However, CPA certification or candidate pursuing certification is a plus. PHYSICAL DEMANDS: The physical demands and working conditions of this position are similar to those found in a standard office environment. Employee may spend 4-8 hours per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel, and sit for prolonged periods are needed for this position. TRAVEL: Some travel may be required on an individual project basis. Travel may include overnight stay at the work location. • This job description is subject to review and modification at any time without notification.

Supervise day-to-day warehouse and administrative operations to meet quality and productivity goals. | Requires 3 years relevant experience and knowledge of supply chain, logistics, and warehouse best practices. | POSITION OVERVIEW: Primary responsibility of Supervisor, Forward Stocking Operations is to supervise the day to day operations and administrative responsibilities of the Asurion forward stocking locations for various in-home client programs. This person serves as an integral part of the Supply Chain Management support team in providing support and ensuring smooth and effective operations and will provide a variety of professional, fiscal, administrative, and/or clerical services to department and management. As a Supervisor within Asurion you will promote teamwork, collaboration, quality/production standards, professionalism and integrity to ensure that departmental results are delivered in accordance with Asurion Core Values. ESSENTIAL JOB SKILLS/DUTIES: • Plan, and implement warehouse operations as well as administrative support to meet quality and productivity metrics as well as overall business needs • Supervise teams to ensure product arrival dispositions according to process, inventory and shipping protocols are followed • Troubleshoots issues related to office management, including telephony, computers, printers, and facilities • Maintains inventory accuracy by researching and performing follow-ups when discrepancies arise • Update department work instructions and improve process flow • Performs miscellaneous job-related duties as assigned by manager • Collaborate regularly and effectively across departmental boundaries • Monitor and update applicable management software programs as needed • Facilitate and supervise company vehicle parking, maintenance and overall compliance • On a daily basis operate in compliance with Federal, State and Local authorities SKILLS: Technical skills: • Knowledge of supply chain integration, logistics network designs and warehouse best practices • Proficient in Microsoft (Word, Excel and PowerPoint) • Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications are required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery. • Exposure to heat, cold, dust, noise, chemicals, and such matters as asks for overtime or shift work. Exposure to various materials including cardboard, various metals and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to instruments or material with sharp edges which may involve the risk of injury. Soft/Leadership skills: • Ability to navigate and root cause opportunities to seek resolution • Excellent ability to handle ambiguity and adapts readily and easily to changes • Excellent verbal and written communication, presentation and team facilitations skills • Must be able to multi-task in a dynamic environment • Ability to own and set priorities EDUCATION AND EXPERIENCE: Required Education and Experience • 3 years of relevant experience Preferred Education and Experience • B.S. in Supply Chain Management, Business, or Industrial Engineering (preferred) NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Provide consumer insights through data analysis and research, manage research projects and partners, and collaborate with cross-functional teams to inform product marketing. | Requires 5+ years in consumer insights or marketing research with advanced Excel, PowerPoint, cross-tab software experience, and familiarity with survey platforms and data visualization tools. | Description: • Play an integral role in Asurion’s implementation of a consumer-focused strategy • Provide data-driven insights to enable consumer understanding • Assist in management of internal and external partners to execute research • Coordinate with cross-functional teams (Product, Sales, Growth, Operations, CX) • Mine data for insights and trends • Translate research findings into actionable recommendations • Manage key aspects of research projects Requirements: • B.S. in marketing, business administration, psychology, social sciences, or a related discipline • 5+ years of professional experience in consumer insights / marketing research roles leveraging innovative quantitative and qualitative research methodologies to inform product marketing • Advanced Excel skills required • PowerPoint proficiency • Experience using cross-tab software • Experience with survey platforms, AI agents, knowledge management platforms, consumer survey databases, and data visualization tools Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities

Manage client trade-in programs by coordinating cross-functional teams, maintaining client relationships, delivering performance insights, and ensuring operational and contractual obligations are met. | Requires 5+ years of program management or operational leadership experience, strong communication and interpersonal skills, ability to influence cross-functional teams, and proficiency with Microsoft Office. | We would love for you to explore other opportunities within Asurion. Asurion is seeking a highly motivated Product Ops Manager responsible for exceeding client and program expectations by delivering on client commitments and leveraging cross-functional teams to achieve unit, profitability, and service goals. The Product Ops Manager will act as the primary liaison between Asurion and our clients’ trade-in teams. The ideal candidate is a strategic thinker and relationship builder who thrives in fast-paced, evolving environments. This role requires the ability to take ownership, influence stakeholders, and confidently represent Asurion’s value proposition to clients. Key Responsibilities: • Serve as the primary point of contact for client trade-in programs, ensuring operational and contractual obligations are met. • Build and maintain strong client relationships, proactively addressing questions, concerns, and program performance. • Develop deep subject matter expertise in Asurion’s trade-in programs — including offer creation, device grading, return logistics, warehouse processing, monetization and client reconciliation. • Coordinate with internal teams (Engineering, Operations, Legal, Supply Chain, IT, Care, etc.) to deliver seamless execution of trade-in and device lifecycle products. • Lead regular client updates and presentations (MBRs, QBRs), using data and dashboards to communicate performance insights and identify areas for improvement. • Create and maintain a client-facing dashboard to monitor program performance and trends in real-time. • Escalate and resolve issues quickly, conducting root cause analyses and mobilizing internal resources as needed. • Identify and champion new opportunities to expand business with existing clients. • Advocate internally for client needs and program enhancements. • Stay organized and ensure timely communication of updates and deliverables to all stakeholders. Required Qualifications: • Bachelor’s Degree required. • 5+ years of program management, client services, or operational leadership experience. • Strong interpersonal and communication skills with the ability to present to both internal stakeholders and executive-level client contacts. • Proven ability to influence cross-functional teams and drive action across matrixed organizations. • Comfort working independently in a dynamic, fast-changing environment. • Solid analytical and problem-solving skills. • Ability to interpret complex documents, including contracts, financial reports, and technical specifications. • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word). Preferred Qualifications: • Experience in trade-in, device lifecycle management, or reverse logistics. • Previous experience supporting enterprise or carrier clients in a technology or telecom environment. • Bilingual and able to read, write, and speak Spanish proficiently. Why Join Asurion? We offer a collaborative, innovative, and customer-first culture where your ideas and contributions will directly impact how millions of people stay connected and protected. You’ll have exposure to key business areas and growth opportunities across the organization. NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Engineer AI solutions across technology stack including conversational AI platforms, collaborate with cross-functional teams, and improve engineering standards and processes. | 3+ years as a full-stack/ML engineer building high-scale customer-facing products with a relevant bachelor's degree. | We would love for you to explore other opportunities within Asurion. Software Engineer 4 POSITION OVERVIEW: For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. Asurion’s product development teams are focused on helping people love and get the most from technology. We’re a strong team of product-oriented developers — and we don’t just write code — we measure the impact we have on users and use that information to guide our next action. We value full-stack engineers but understand that people will naturally have varying strengths across the stack. Using cutting- edge technology combined with great methodologies around continuous integration and deployment, code is pushed to production every day. Supporting about 350 million customers globally means we face some fascinating challenges around scale, user experience and quality. As a Software Engineer 4 at Asurion’s Data Science team, you will be part of a team of 6-8 engineers as part of a cross-functional team. You will engineer AI solutions across our technology stack, including our conversational AI platforms, LiveKit and other framework deployment pipelines and infrastructure. Your strong analytical and communication skills will help collaborate with engineers, designers, and product managers to solve problems and build world class solutions. ESSENTIAL JOB SKILLS/DUTIES: • Incorporate a whole-team approach to product development • Focus on utilizing lean startup techniques to build world-class products • Improve engineering standards, tooling, and processes • Write high-quality code and unit tests • As part of a cross-functional team, engineer solutions across our technology stack, including web, mobile, and back-end. • Partner with product owners and design peers to take advantage of new technologies and continuously deliver value to the organization SKILLS: Technical skills: • Familiarity with our tech stack: Python, LiveKit, Kubernetes, LLMOps, AWS, Azure, Docker, Serverless • Experience building AI services using modern technologies especially voice conversational systems delivering delightful customer experience • Experience utilizing lean and agile methodologies to ship code daily • Improve engineering standards, tooling, and processes • Write high-quality code and unit tests • Good-to-have skills: Familiarity with language “Go” and Front-End frameworks Soft/Leadership skills: ● Active listener; strong communication - verbal and non-verbal. Ability to influence ● Effective problem solver; works through ambiguity; provides options; executes well ● Manages time; self-directed; provides guidance to more junior team members ● Manages relationships with key stakeholders and ensures effective teamwork across team ● Solid business acumen; anticipates obstacles and supports team's success ● Leads change for team members and team's work ● Team leader and supports team to ensure success. Develops trust-based relationships. ● Proactively seek as well as provides coaching and feedback to team and peers ● Engage, inspires team members. Effective at determining work to own and work to delegate. Drives for continuous improvement. ● Accountable for performance of team, and ensuring a customer first mindset. EDUCATION AND EXPERIENCE: Required Education and Experience • 3+ years of experience as a full-stack/ML engineer building high-scale customer- facing products • Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, Electrical Engineering, Electronics Engineering, or related field NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Manage day-to-day warehouse operations, lead teams to meet quality and productivity metrics, implement continuous improvement, and ensure compliance with regulations. | Bachelor's degree in relevant field, minimum 6 years leadership in operations, project leadership experience, strong collaboration and problem-solving skills. | Job Description PURPOSE AND DESCRIPTION Primary responsibility of TLC Operations Manager is to manage the day to day operations. Developing teams to utilize root cause methods to drive efficiencies in performance and internal metrics. As a Manager within Asurion you will promote teamwork, collaboration, quality/production standards, professionalism and integrity to ensure that departmental results are delivered in accordance with Asurion Core Values. ESSENTIAL FUNCTIONS • * Plan, direct and implement warehouse operations and administrative support to meet/exceed quality and productivity metrics. • Lead and execute technical aspects of projects or departments when applicable • The utilization of Visual Management to identify wins, opportunities and support needed. • On a daily basis operate in compliance with Federal, State and Local authorities. • Create an atmosphere of communications and motivational techniques to ensure that teams are achieving the highest potential. • Manage teams to ensure product arrival, dispositions according to process, inventory and shipping protocols are followed. • Complete consistent weekly, monthly and yearly documented conversations surrounding behavior and performance. • Develop and manage a system of controls to ensure that metrics are met and ISO compliant. • Evaluate process flow and develop efficiencies on an ongoing basis. • Lead and execute improvements to the department’s processes to benefit overall Asurion initiatives. • Develop, plan and implement continuous improvement in departmental labor, efficiency, labor utilization and total operating cost. • Collaborate pro-actively and successfully across departmental boundaries. • Build and maintain an environment of trust and fairness that is displayed daily. • Exercise good judgment in pro-actively determining solutions to new and on-going problems/issues. • Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention, development and high performance. • Personal on-going development. • Evaluate and Manage staffing levels to ensure metrics are met. OTHER FUNCTIONS • * Other duties as assigned. MINIMUM REQUIREMENTS Skills/knowledge: • * Knowledge of supply chain integration, logistics network designs and warehouse best practices. • Microsoft (work, excel and PowerPoint). • Ability to navigate and root cause opportunities to seek resolution. • Excellent collaboration skills capable of drawing diverse groups to a single focus/path. • Demonstrate ability to understand and apply problem solving methods, statistical techniques and performance metrics and translate these metrics into financial savings and operational efficiency. • Strong verbal and written communication, presentation and team facilitations skills. • Must be able to multi-task in a fast paced environment. Experience/education: • * Bachelor’s Degree required in Logistics, Supply Chain, Business, Operations, Engineering or relevant experience in these fields. • Minimum 6 years of proven leadership in operations. • Proven project leadership experience. Physical demands: Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time. Work environment: Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery. Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work. Exposure to various materials including cardboard, various metals and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to tools or material with sharp edges which may involve the risk of injury. • Job Category Job Category • * MIP - Americas (S)

Manage and lead change initiatives within Operations, coordinate multiple projects, communicate with stakeholders, and ensure successful implementation of changes. | 3+ years managing complex projects/programs, BA/BS degree, strong communication and leadership skills, and experience in IT, Operations, or Project Management. | Change Owner Manager Location: Nashville For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: The Change Owner is responsible for influencing, driving and understanding the impact of change implemented into our Operations organization to support the continued growth of Asurion, both domestically and internationally. As a Change Owner, you will be relied upon to make change easier for our stakeholders and customers and relied on as an authority who understands Operations and the impact of change, while managing multiple projects simultaneously. Essential Duties and Responsibilities: • Overall project/program administration, including planning, instructing and controlling resources in complex work-scope projects to ensure project goals are met • Facilitate resolution of issues; guide the right resolutions based on operational impact • Lead product implementations with a data driven approach • Deliver work in an iterative model, test and learn or journey team approach • Identify and schedule project deliverables, milestones, and required tasks • Demonstrate the ability to effectively communicate the most critical items as desired by stakeholders • Facilitate resolution of issues; escalate issues to project steering committee or appropriate governing group • Develop recommendations on most effective means of delivering project value • Develop meaningful relationships with administration and other business partners from project-impacting functional areas • Manage customer expectations; meet or exceed their expectations through successfully implementing changes to meet their needs • Ability to develop and maintain professional relationships with all members of functional teams. instructions manuals, training materials and evaluation processes Here’s what you’ll bring to the team: • BA/BS Degree required; Preferably in Business Management or associated field • 3+ years of experience managing complex projects/programs • Background in IT, Operations, or Project Management preferred Technical skills: • Innovative - You drive innovation, definition, deliverables planning and design of new products or projects to deliver against team and company goals. You challenge all members of cross-functional teams to be bold and creative. You funnel that energy into execution plans and ‘new ways of getting things done’ • Divine Discontent - You recognize accomplishments but stay inspired by the next performance milestone, are able to push hard and affect positive change fast in a dynamic high standards environment while maintaining a positive approach • Customer Devotion - You take on complex challenges and simplify them to avoid making them our customers problems • Debate, Commit, Implement - You start with the brutal facts, debate, decide then empower to execute • Roll Up Your Sleeves - You never hesitate to roll up your sleeves and tackle something hands-on • Stay Humble - You display quiet confidence, never arrogance • Collaborative - You recognize the importance of your team and everyone around you to help drive results, you are a good partner and teammate • Help me grow – You share successes and failures with your team intentionally, this helps us all grow and learn rapidly • Demonstrated effective track record in leading large projects/programs in complex environments • Project or Program management skills with ability to multi-task and manage projects in a cross functional environment • Exceptional problem solving, communication and negotiation skills including effective leadership, planning and motivational capabilities • Excellent verbal and written communication skills, as well as ability to present and explain technical information in a way that establishes rapport, persuade others, and gains understanding Soft/Leadership skills: • Active listener; strong communication - verbal and non-verbal. Ability to influence • Effective problem solver; works through ambiguity; provides options; executes well • Manages time; self-directed; provides guidance to more junior team members • Manages relationships with key stakeholders and ensures effective teamwork across team • Solid business acumen; anticipates obstacles and supports team's success • Leads change for team members and team's work • Team leader and supports team to ensure success. Develops trust-based relationships. • Proactively seek as well as provides coaching and feedback to team and peers • Engage, inspires team members. Effective at determining work to own and work to delegate. • Drives for continuous improvement. • Accountable for performance of team and ensuring a customer first mindset. We take care of you (benefits/perks): • Competitive pay and benefits including health, dental, and vision • Retirement savings plan • Paid time off • Continuing education support • Ongoing training to grow your skills NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

Perform day-to-day inventory and warehouse operations, support shipping and receiving, maintain inventory accuracy, and provide administrative support to ensure smooth supply chain processes. | 2-3 years relevant experience preferred, basic knowledge of supply chain and warehouse practices, proficiency in Microsoft Office, strong communication skills, and ability to multitask in a fast-paced environment. | Hours: 8:00am - 5:00pm. Weekend availability is required. $19.80 Per hour + quarterly bonus opportunities Primary responsibility of Inventory Specialist is to perform the day-to-day operations and administrative responsibilities of the Asurion forward stocking locations for various in-home client programs. This person serves as an integral part of the Supply Chain Management support team in providing support and ensuring smooth and effective operations and will provide a variety of professional, administrative, and/or clerical services to department and management. Essential Functions • Support warehouse operations as well as any administrative tasks to meet quality and productivity metrics supporting overall business needs. • Assist teams to ensure timely product movement, availability and disposition according to process • Confirm and support all required shipping and receiving protocols • Monitor and update applicable software programs as needed • Maintains inventory accuracy by researching and performing follow-ups when discrepancies arise • Troubleshoots issues related to office management, including telephony, computers, printers, and facilities. • Performs miscellaneous job-related duties as assigned by department and management. • Collaborate pro-actively and successfully across departmental boundaries. • On a daily basis operate in compliance with Federal, State and Local authorities. Other Functions • Other duties as assigned. Minimum Requirements Skills/knowledge: • Basic knowledge of supply chain integration, logistics network and warehouse best practices. • Proficient in Microsoft (Word, Excel and PowerPoint). • Ability to navigate and root cause opportunities to seek resolution. • Strong ability to handle ambiguity and adapts readily and easily to changes. • Strong verbal and written communication, and team facilitations skills. • Must be able to multi-task in a fast-paced environment. • Ability to be self-motivated, work independently and set priorities Experience/education: • 2-3 years of relevant experience preferred Physical demands: Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time. We take care of you (benefits/perks): • Competitive pay and inclusive benefits (health, dental, and vision) • Performance-based incentives • Retirement savings plan • Paid time off • Employee Assistance Program • Life insurance • Continuing education support • Ongoing training to grow your skills • Opportunities for advancement About Asurion As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.

Design and deliver a digital interface platform for Fortune 500 partners to manage their tech care ecosystem with analytics, self-service, and integration capabilities. | 5+ years building enterprise SaaS platforms with deep understanding of usage analytics, monetization, global scale, and strategic product thinking. | We would love for you to explore other opportunities within Asurion. Senior Product Manager – Enterprise Partner Experience Platform Location: Remote - USA (SF Bay area) or Nashville, TN Reports to: Sr. Director of Product, Enterprise Transform How Tech Giants Partner with Asurion Asurion is revolutionizing how Fortune 500 enterprises—including Alphabet, Microsoft, and Amazon—engage with our AI-powered lifecycle care platform. We’re seeking a Senior Product Manager – Enterprise Partner Experience Platform to architect the next-generation partner interface that becomes the operational command center for the world’s largest tech partnerships. You’ll be building the strategic control tower that enables billion-dollar partnerships to scale, optimize, and innovate at speed. Your platform will transform how enterprise clients extract maximum value from their Asurion relationship. What You’ll Build • The Partner Command Center: Design and deliver the primary digital interface where Fortune 500 partners orchestrate their entire tech care ecosystem—from real-time performance monitoring to autonomous configuration management. • Intelligent Self-Service Capabilities that enable partners to: • Visualize success in real-time: Advanced analytics dashboards showing solution health, usage trends, and revenue impact • Configure autonomously: Self-service product packaging, pricing optimization, and feature activation without engineering support • Discover and activate: AI-powered recommendations for new capabilities and expansion opportunities • Platform-Led Growth Engine: Create the infrastructure that turns every partner interaction into an expansion opportunity through intelligent upselling, feature discovery, and automated optimization suggestions. • Enterprise-Grade Integration Hub: Collaborate with world-class engineering and data science teams to deliver a platform that scales from millions to billions of interactions seamlessly. What Makes You Qualified for This Role • 5+ years building enterprise-grade capabilities that Fortune 500 companies depend on—whether that’s dashboards, admin portals, or partner management systems • Deep SaaS DNA: You understand the mechanics of usage analytics, monetization strategies, and B2B configuration workflows that drive recurring revenue growth • Global scale experience: You’ve built solutions for multi-partner ecosystems involving complex pricing models, entitlements, and enterprise integrations • Strategic product thinking: You excel at synthesizing enterprise client feedback, business requirements, and data insights into platform-level strategy that drives measurable outcomes • Technical depth with business impact: Strong technical acumen combined with commercial intuition and exceptional stakeholder management across C-suite relationships Why This Role Changes Everything • You will build the interface through which $B-class partners run and grow their Asurion business • Redefine enterprise partnerships: Your platform will set the new standard for how global tech leaders engage with service providers—creating transparency, control, and agility • Drive significant revenue expansion: Enable product-led growth at enterprise scale through intelligent pricing experiments, packaging optimization, and automated feature discovery • Build the foundation for growth: Your work becomes the scalable infrastructure that supports Asurion’s evolution into a multi-billion dollar platform company