Aptive

Lead and oversee a large federal program supporting financial system modernization, ensuring performance, compliance, and stakeholder communication. | Extensive federal program management experience, PMP certification, and proven success with enterprise-level, cloud-based financial systems. | Job Summary The Program Manager is responsible for the overall leadership, strategic direction, and successful execution of a large, complex federal program supporting the FMBT Program Office and the Department’s transition to the iFAMS solution. This role oversees contract performance, quality delivery, schedule adherence, and cost management while ensuring alignment with program objectives and federal governance processes. The Program Manager will guide cross-functional teams, drive program management best practices, support enterprise-wide transformation activities, and communicate the value and capabilities of the iFAMS financial and acquisition management solution to stakeholders. The ideal candidate brings extensive experience implementing enterprise-level, cloud-based financial systems at a Cabinet-level agency and possesses deep expertise in project management methodologies, federal financial operations, acquisitions, and technology modernization. Primary Responsibilities Manage overall program performance, including scope, cost, schedule, quality, and risk. Lead planning and execution activities to support the Department’s transition to the iFAMS solution. Support the FMBT Program Office with program governance, milestone preparation, and executive-level reviews. Oversee development of program documentation, deliverables, and communication materials. Direct and coordinate efforts across technical, financial, acquisition, and functional workstreams. Maintain strong relationships with federal stakeholders, ensuring alignment with strategic program objectives. Provide guidance on best practices for cloud-based financial and acquisition system implementations. Monitor program metrics, identify risks, and implement mitigation strategies. Ensure project execution aligns with PMBOK, Agile, or hybrid PM methodologies. Lead status reporting, briefings, and communication efforts that highlight iFAMS capabilities and progress. Minimum Qualifications Active Project Management Professional (PMP) certification. Minimum of 15 years’ experience in program or project management, preferably supporting finance, acquisition, or technology disciplines. Proven experience managing a large federal program or enterprise-level transformation effort. Demonstrated success implementing a complex, cloud-based financial and acquisition management solution for a Cabinet-level agency. Strong command of program management methodologies, governance frameworks, and federal lifecycle processes. Ability to manage multidisciplinary teams and coordinate across stakeholder groups. Excellent communication, leadership, and executive briefing skills. Desired Qualifications Experience leading or supporting a Momentum or iFAMS implementation. Background in federal financial management, acquisition processes, or technology modernization. Familiarity with FFMIA, federal financial data structures, and enterprise financial system integration. Experience with organizational change management and user adoption strategies. Prior experience working directly with the FMBT Program Office or similar federal financial modernization initiatives. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012 Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and scale a distributed credentialing and compliance team, architect scalable workflows, implement technology solutions, and ensure regulatory compliance for a federal healthcare staffing program. | 7+ years healthcare operations experience with 3+ years leadership, federal credentialing knowledge, familiarity with credentialing systems, and relevant certifications preferred. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Director of Credentialing and Compliance Operations to build, lead, and scale the credentialing infrastructure supporting the Integrated Critical Staffing Program (ICSP) — a nationwide healthcare staffing initiative with the Department of Veterans Affairs. This is a hands-on leadership role in a fast-paced, low-ego, high-output environment. • Oversee a distributed credentialing and compliance team • Architect scalable workflows • Drive implementation of new technology solutions that elevate speed, accuracy, and regulatory compliance • Build structure from complexity • Pair strategic vision with operational precision • Inspire teams to execute flawlessly under pressure Qualifications • 7+ years of experience in healthcare operations, credentialing, or compliance • 3+ years leading teams or process improvement initiatives • Demonstrated success designing and implementing scalable, technology-driven workflows in a regulated environment • Deep understanding of Joint Commission, VA, NCQA, or comparable credentialing and compliance frameworks • Proven ability to direct and motivate a remote team in a fast-moving, high-accountability setting • Strong project management, analytical, and systems-thinking skills • Excellent written and verbal communication skills; able to convey complex requirements with clarity and authority • Experience leading change and fostering alignment across departments and stakeholders Requirements • Experience credentialing for federal healthcare contracts or the Department of Veterans Affairs • Familiarity with credentialing or workflow systems such as Symplr, iCIMS, HireRight, or HSH • Background in process automation, compliance technology, or operations modernization • Certifications such as CPCS, CPMSM, or Lean/Six Sigma highly desirable Education Requirements • Bachelor’s degree required; Master’s preferred in Healthcare Administration, Public Health, Compliance, or Operations Management • Equivalent combination of education and progressive leadership experience may be considered

Lead and scale a credentialing and compliance team, design scalable workflows, ensure regulatory compliance, and implement technology solutions for a nationwide healthcare staffing program. | 7+ years healthcare operations or credentialing experience with 3+ years leading teams, expertise in credentialing compliance frameworks, strong project management skills, and a bachelor's degree. | Job Summary We are seeking a Director of Credentialing and Compliance Operations to build, lead, and scale the credentialing infrastructure supporting the Integrated Critical Staffing Program (ICSP) — a nationwide healthcare staffing initiative with the Department of Veterans Affairs. This is a hands-on leadership role in a fast-paced, low-ego, high-output environment. The Director will oversee a distributed credentialing and compliance team, architect scalable workflows, and drive implementation of new technology solutions that elevate speed, accuracy, and regulatory compliance. We’re looking for a process-driven leader who thrives on building structure from complexity — someone who pairs strategic vision with operational precision and inspires teams to execute flawlessly under pressure. Primary Responsibilities Leadership and Team Development • Lead a growing team of credentialing and compliance specialists across multiple task orders and healthcare disciplines. • Set clear expectations and hold the team accountable for accuracy, speed, and follow-through. • Build a culture of collaboration, clarity, and continuous improvement — where everyone leads with humility and delivers at a high level. • Provide ongoing training and feedback to elevate team capability and autonomy. Operational Strategy and Process Design • Architect, document, and refine credentialing workflows to ensure consistency, audit readiness, and scalability. • Establish clear ownership models and checkpoints to minimize errors and eliminate redundancy. • Translate strategic goals into detailed execution plans that align people, process, and technology. • Collaborate with recruiting, HR, and IT to ensure seamless integration between credentialing, onboarding, and compliance functions. Compliance and Quality Oversight • Maintain full organizational compliance with Joint Commission, VA, and internal credentialing standards. • Develop and enforce internal QA/QC protocols to ensure error-free credentialing packets. • Conduct internal audits, root-cause analyses, and corrective action planning to maintain audit readiness. • Proactively identify compliance gaps and implement standardized solutions across contracts. Technology and Process Modernization • Lead the integration and rollout of new credentialing systems and automation tools over the next 1–2 months. • Map existing workflows, define data standards, and oversee change management to ensure successful adoption. • Build dashboards and reporting mechanisms to track KPIs such as turnaround time, accuracy rate, and audit outcomes. Cross-Functional and External Coordination • Serve as the operational hub for all credentialing-related communication with internal leaders, suppliers, and government partners. • Collaborate closely with program and project managers to align credentialing progress with contract deadlines. • Support proposal and business development teams by advising credentialing feasibility, compliance risk, and implementation strategies. Minimum Qualifications • 7+ years of experience in healthcare operations, credentialing, or compliance, including 3+ years leading teams or process improvement initiatives. • Demonstrated success designing and implementing scalable, technology-driven workflows in a regulated environment. • Deep understanding of Joint Commission, VA, NCQA, or comparable credentialing and compliance frameworks. • Proven ability to direct and motivate a remote team in a fast-moving, high-accountability setting. • Strong project management, analytical, and systems-thinking skills. • Excellent written and verbal communication skills; able to convey complex requirements with clarity and authority. • Experience leading change and fostering alignment across departments and stakeholders. Desired Qualifications • Experience credentialing for federal healthcare contracts or the Department of Veterans Affairs. • Familiarity with credentialing or workflow systems such as Symplr, iCIMS, HireRight, or HSH. • Background in process automation, compliance technology, or operations modernization. • Certifications such as CPCS, CPMSM, or Lean/Six Sigma highly desirable. Education Requirements • Bachelor’s degree required; Master’s preferred in Healthcare Administration, Public Health, Compliance, or Operations Management. • Equivalent combination of education and progressive leadership experience may be considered. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and execute national-scale media buying and advertising campaigns across multiple platforms for a federal client. | Minimum 4 years experience in strategic communications or media buying, ability to manage federal client projects, and legal authorization to work in the U.S. | Job Summary Artemis and Artemis are seeking a full-time Media Director to lead media buying and advertising for a federal client. The ideal candidate will have experience with leading communications and outreach efforts across multiple digital, social media, and mainstream media outlets. This individual will have demonstrated experience with national-scale advertising campaigns, including placing audio, visual, social, print, and other assets. The Media Director role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in management consulting and strategic communications. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude. This is a contingent hire position. This position is remote. However, travel for client meetings and events may be required. Primary Responsibilities • Generate campaign ideas across multiple platforms including audio, visual, social, print, SMS, email, and events. • Oversee digital, paid, organic, and traditional advertising strategies. • Create innovative projects adhering to brand guidelines while pushing the boundaries of design and storytelling. • Lead the creation and implementation of a national advertising campaign that reflets client values and growth objectives. • Place advertisements and book media placements that optimize awareness, reach, and message effectiveness to resonate with target audiences. • Develop media strategies, plans, and buying tactics for a cross-channel tactical campaign. • Monitor conversations and industry trends, engaging with influencers and thought leaders. • Manage a full digital media mix to include programmatic, paid search, paid social, search engine optimization, email, and more. Minimum Qualifications • 4 years of experience. • Bachelor’s degree in related field. • Strategic thinker with a forward-looking approach to marketing trends and technologies. • Strong problem-solving skills and the ability to think critically. • Ability to manage competing deadlines. • Experience supporting complex projects and transformation efforts within the federal government. • Comfortability with supporting complex client relationships. • Ability to obtain and maintain a public trust clearance. • Legal authorization to work in the U.S. Desired Qualifications • Strong critical thinking, analytical and time management skills. • Proven ability to organize, prioritize and work well with others. • Ability to communicate thoughts, ideas and solutions logically both written and orally. • Ability to stay calm under pressure and in a fast-paced environment. • Ability to receive feedback from clients and implement changes quickly and effectively. • Ability to get up to speed quickly on complex issues. • Desire to work in a fast-paced, rapidly evolving environment. Client Information OA within DOL’s ETA is seeking the services of a vendor to support the Registered Apprenticeship National Public Awareness Campaign and raise awareness of Registered Apprenticeship (RA) among employers as well as the general public (including jobseekers) and support the expansion of the RA system. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and manage large-scale polling and survey research projects to collect and analyze data that informs strategic messaging and campaign planning for a federal client. | 6+ years experience in market research or polling, bachelor's degree, strategic thinking, problem-solving, managing complex projects and client relationships, ability to obtain public trust clearance, and legal authorization to work in the U.S. | Job Summary Artemis and Aptive are seeking a full-time Research and Polling Director to lead market research for a federal client. The ideal candidate will have experience conducting market research through focus groups, polling surveys, and other key research tools to collect relevant data, identify strategic messaging for target audiences, measure campaign effectiveness, and inform campaign planning, targets, and metrics. The Research and Polling Director role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in management consulting and strategic communications. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude. This is a contingent hire position. This position is remote. However, travel for client meetings and events may be required. Primary Responsibilities • Collect and analyze high-quality polling and survey data that can be used to develop data-driven messaging, reports, publications, graphics, talking points, and presentations for diverse audiences. • Use industry-leading research, sampling, and statistical analyses best practices to conduct fielding surveys, focus groups, and other research methods. • Analyze and visualize quantitative and qualitative data, presenting findings in visually appealing reports and briefings. • Mange large-scale polling projects from conception through public release. Minimum Qualifications • 6 years of experience. • Bachelor's degree in related field. • Strategic thinker with a forward-looking approach to marketing trends and technologies. • Strong problem-solving skills and the ability to think critically. • Ability to manage competing deadlines. • Experience supporting complex projects and transformation efforts within the federal government. • Comfortability with supporting complex client relationships. • Ability to obtain and maintain a public trust clearance. • Legal authorization to work in the U.S. Desired Qualifications • Strong critical thinking, analytical and time management skills. • Proven ability to organize, prioritize and work well with others. • Ability to communicate thoughts, ideas and solutions logically both written and orally. • Ability to stay calm under pressure and in a fast-paced environment. • Ability to receive feedback from clients and implement changes quickly and effectively. • Ability to get up to speed quickly on complex issues. • Desire to work in a fast-paced, rapidly evolving environment. Client Information OA within DOL's ETA is seeking the services of a vendor to support the Registered Apprenticeship National Public Awareness Campaign and raise awareness of Registered Apprenticeship (RA) among employers as well as the general public (including jobseekers) and support the expansion of the RA system. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. Employment Type: FULL_TIME

Lead day-to-day program operations, manage schedules, budgets, and subcontractors, liaise with VA stakeholders, drive risk management and continuous improvements, and ensure compliance with federal regulations. | Bachelor’s degree, 5+ years managing federal contracts, strong program leadership, budget and schedule management skills, excellent communication, U.S. citizenship with ability to obtain clearance. | Job Summary Aptive is seeking a skilled Program Manager to lead and oversee a government program in support of the Department of Veterans Affairs (VA). This individual will manage complex program requirements, coordinate diverse technical and administrative teams, and serve as the primary point of contact with government stakeholders. This is a critical leadership role with the opportunity to directly contribute to improving services that impact Veterans nationwide. Primary Responsibilities Lead day-to-day program operations to ensure successful delivery of contractual requirements. Serve as the primary liaison with VA stakeholders, ensuring clear communication and effective relationship management. Develop and manage program schedules, budgets, staffing plans, and performance metrics. Oversee subcontractor performance and ensure compliance with contractual obligations. Drive risk management, issue resolution, and continuous process improvements. Prepare and present program updates, reports, and deliverables to government leadership. Lead and mentor cross-functional teams, fostering collaboration and high performance. Ensure compliance with federal acquisition regulations, policies, and program standards. Minimum Qualifications Bachelor’s degree in business administration, management, or a related field. 5+ years of program/project management experience on federal contracts. Demonstrated success leading large, complex programs with multiple stakeholders. Strong background in budget, schedule, and performance management. Excellent written and verbal communication skills. Proven ability to build relationships and influence senior stakeholders. U.S. citizenship and the ability to obtain and maintain a [Public Trust / applicable clearance]. Desired Qualifications Master’s degree in business, management, or a related discipline. PMP or PMP certification (or equivalent). Experience working with the Department of Veterans Affairs or other healthcare-related federal agencies. Familiarity with federal acquisition processes and compliance requirements. Experience managing geographically dispersed teams and subcontractors. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

As a Medical Support Assistant, you will provide essential administrative support to ensure Veterans receive timely healthcare services. This includes scheduling appointments, managing patient records, and assisting with clerical duties. | Candidates should have previous experience in administrative support within a healthcare setting and a high school diploma or equivalent. Proficiency in computer applications and strong organizational skills are also required. | Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Eastern Colorado Health Care System Location: TBD Salary Range: $39,779 - $64,940 per year (GS 3 - 5) | $22.29 (SCA minimum) Work Schedule: Full-time Overview: The Eastern Colorado Health Care System is seeking dedicated and compassionate individuals to join our team as Medical Support Assistants (MSA). As an MSA, you will play a crucial role in ensuring Veterans receive timely and efficient healthcare services by providing essential administrative support across various clinics. Primary Responsibilities Key Responsibilities: Appointment Scheduling: Interpret and verify provider orders to schedule, reschedule, or cancel patient appointments in accordance with Veterans Health Administration (VHA) national scheduling guidelines. Patient Reception and Communication: Greet Veterans and their families, answer incoming calls, and address inquiries or direct them to appropriate clinical staff. Records Management: Accurately enter, update, and manage patient information in electronic health records (EHR) systems, ensuring confidentiality and compliance with privacy regulations. Insurance Coordination: Collect, scan, and update health insurance information to support the revenue collection process. Team Collaboration: Participate in team meetings and huddles to coordinate patient care, manage clinic schedules, and ensure effective communication among interdisciplinary team members. Administrative Support: Assist with clerical duties such as preparing correspondence, managing clinic profiles, and processing consults and referrals. Minimum Qualifications Qualifications: Experience: Previous experience in administrative support within a healthcare setting is preferred. Education: High school diploma or equivalent; additional coursework or certification in healthcare administration is advantageous. Skills: Proficiency in computer applications and EHR systems. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Medical Support Assistants provide critical front-line administrative support across outpatient clinics and virtual care services. They are responsible for scheduling appointments, managing patient data, and coordinating care. | Candidates must be U.S. citizens and bilingual in Spanish, with the ability to pass a federal background investigation. Familiarity with specific VA systems and a reliable home-office setup for remote roles are preferred. | Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Eastern Colorado Health Care System Location: Onsite or Remote Salary Range: $21.90 onsite, $19.00 remote both with $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. Ideal candidate will be Bilingual in Spanish. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Bilingual in Spanish Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

The Credentialing Specialist will perform full-cycle credentialing support for clinical and non-clinical staff, ensuring compliance with internal and VA requirements. They will also guide junior staff and maintain up-to-date trackers and SOPs. | Candidates should have 2+ years of credentialing or healthcare onboarding experience and strong attention to detail. An associate degree is required, with a preference for a bachelor's degree in a related field. | Job Summary We’re seeking a motivated, detail-oriented Credentialing Specialist to support our growing credentialing team for the Integrated Critical Staffing Program (ICSP), a nationwide healthcare staffing initiative for the Department of Veterans Affairs. This is a mid-level role designed for someone ready to take ownership of credentialing tasks while learning to operate with increasing independence and leadership. You’ll work closely with the Program Manager and other staff to support full-cycle credentialing, conduct quality reviews, and guide junior staff. The ideal candidate is a fast learner who can integrate feedback quickly, ask smart questions, and take initiative to improve their own workflow over time. This role is ideal for someone who wants to grow into a leadership position while helping build scalable, high-quality credentialing operations. Primary Responsibilities Perform full-cycle credentialing support for clinical and non-clinical staff, including document collection, verification, and tracking. Review contracts and task orders to help identify required credentials and documentation standards. Conduct quality checks of credentialing packets to ensure compliance with internal and VA requirements. Proactively track progress and follow up with candidates and partners as needed to keep onboarding on schedule. Respond to document- and candidate-specific questions (e.g., titer validity, unclear records) and escalate only when appropriate. Collaborate with junior credentialing staff to provide guidance based on internal processes and best practices. Incorporate feedback into daily work and continuously refine workflow for clarity, speed, and compliance. Maintain up-to-date trackers and SOPs to ensure accountability and documentation consistency. Minimum Qualifications 2+ years of credentialing or healthcare onboarding experience. Strong attention to detail and ability to track and manage multiple credentialing files at once. Excellent organizational skills and the ability to adapt quickly to changing requirements or feedback. Strong communication and problem-solving skills; proactive in asking questions and applying answers. Comfortable working independently in a fully remote environment with distributed teams. Associate degree required; bachelor’s degree preferred. Degree in healthcare administration, public health, nursing, or a related field is a plus. Equivalent combination of education and relevant experience may be considered. Desired Qualifications Experience credentialing for VA or other federal healthcare systems. Familiarity with systems such as iCIMS, HireRight, or HSH. Interest in process improvement and developing into a credentialing lead role over time. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.