Aptive

Supervise and ensure quality of cancer registry data, manage workload, and support technical and compliance needs. | Requires 3+ years as an Oncology Data Specialist, NCRA ODS-C credential, VA healthcare system experience, and knowledge of CoC standards. | Job Summary Job Description: Team Lead – National Cancer Registry Services Role Overview As a Team Lead for the National Cancer Registry Services contract, you will provide critical supervisory and technical oversight for a team of Oncology Data Specialists (ODS) supporting the VA Cancer Registry System (VACRS). You will ensure that your team maintains the highest standards of accuracy and timeliness in casefinding, data curation/abstraction, and disease surveillance/follow-up in compliance with national standard setters such as the Commission on Cancer (CoC) and the National Oncology Program Office (NOPO). Primary Responsibilities Key Responsibilities • Team Supervision & Management: Oversee a team of 5–10 individuals, consisting of both full-time and part-time personnel. • Quality Control (QC): Perform internal quality audits to ensure the accuracy (minimum 90%), completeness, and reliability of cancer registry data. You will be responsible for correcting all data inconsistencies within five business days. • Workload Management: Assign specific case work to team members based on VISN/VAMC requirements. • Performance Tracking: Input weekly log totals and track team progress using Jira to ensure all deliverables meet PWS timelines. • Problem Solving & Technical Support: Serve as the primary point of contact for team ODSs to field questions and resolve technical or procedural issues related to VA systems, Directives, and policies. • Reporting: Assist in the development of the Monthly Program Report, specifically providing data on Quality Control findings and workforce staffing updates. Minimum Qualifications Requirements & Qualifications • Experience:o Minimum of 3 years of experience as an Oncology Data Specialist (ODS); 5+ years is highly preferred. o At least 1 year of experience in a leadership or supervisory role. o Experience working within the Department of Veterans Affairs (VA) healthcare system is ideal. • Credentials: o Must hold a current, valid Oncology Data Specialist (ODS-C) credential from the National Cancer Registrars Association (NCRA). o Evidence of maintained certification must be provided annually. • Technical Knowledge: o Expert-level knowledge of CoC data standards, AJCC staging protocols, and SEER standards. o Familiarity with VA-specific registry software and database systems. o Working knowledge of Jira for task management and project tracking is preferred. • Compliance: o Ability to strictly adhere to Federal security and privacy laws (Privacy Act, HIPAA) and VA sensitive information policies. o Adherence to the NCRA Code of Ethics. About the Project This role supports the National Oncology Program Office (NOPO) in maintaining an enterprise-wide VHA Cancer Registry System. The data curated by your team is essential for evaluating Veteran cancer incidence, treatment efficacy, and strategic planning for the VA. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Support and improve medical device lifecycle management, safety, and compliance across VA facilities. | Requires 20+ years in hospital biomedical engineering, certification as a Clinical Engineer, and extensive experience in medical equipment and healthcare standards. | Job Summary Aptive seeks a Senior level Biomedical Engineer/Clinical Engineer to serve as a subject matter expert supporting the Department of Veterans Affairs (VA), Office of Healthcare Technology Management (HTM). This role provides expert-level clinical engineering guidance to help strengthen and modernize medical equipment management programs across VA medical facilities nationwide, ensuring healthcare technology is safe, reliable, compliant, and available to support patient care. Primary Responsibilities The Senior Clinical Engineer will support national initiatives involving medical device lifecycle management, planned maintenance programs, and healthcare technology standardization. Responsibilities include contributing to policy and guidance development, supporting assessments of biomedical engineering programs, and providing technical recommendations that reduce risk and improve performance across a large healthcare system. The position requires strong experience in hospital biomedical engineering operations and the ability to collaborate with clinical, technical, and executive stakeholders. This role also provides expertise in patient safety investigations, medical device hazard response, and recall management, including development of reports, corrective action recommendations, and communications for leadership and field teams. The ideal candidate has extensive experience managing medical equipment programs, strong written communication skills, and working knowledge of medical device networking and cybersecurity concepts impacting modern healthcare technology. Minimum Qualifications Master’s degree in Biomedical Engineering and Certification as a Clinical Engineer (CCE). 20+ years of hospital and healthcare experience maintaining medical equipment and managing a hospital medical equipment program. 20+ years of experience and skill in communicating and working collaboratively with key stakeholders, including technical and professional staff at various levels of a healthcare organization. 10+ years of expertise in incident investigations involving medical equipment and setting associated national healthcare system guidance. Knowledge of concepts related to computer based medical systems, networking protocols, and information security as it applies to medical technology. Competency in conducting a medical equipment management program that is compliant with applicable healthcare standards and regulatory agencies. Ability to manage a recall and safety alert program for medical devices, including medical device hazard investigations, to assure compliance with patient safety goals, SMDA, and TJC requirements. Understanding of regulatory agencies’ requirements, industry regulatory requirements and International Standard Organization standards. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Supporting maintenance, troubleshooting, and securing networked medical devices and clinical systems within healthcare environments. | Minimum of 3 years healthcare experience with medical equipment and networking, with knowledge of cybersecurity, protocols like TCP/IP, HL7, DICOM, and experience with medical device security tools. | Job Summary Aptive seeks a Biomedical Technician/Equipment Support Specialist with medical device cybersecurity expertise to serve as a subject matter expert supporting the Department of Veterans Affairs (VA), Office of Healthcare Technology Management (HTM). This role focuses on maintaining, troubleshooting, and securing networked medical devices and clinical systems, supporting efforts to improve medical device cybersecurity, reliability, and compliance across VA healthcare environments. Primary Responsibilities The selected candidate will support the maintenance and integration of computer-based medical equipment, including devices connected to hospital networks and clinical information systems. Responsibilities include troubleshooting connectivity and interface issues, supporting vulnerability and patch management efforts, assisting with inventory accuracy for networked medical equipment, and helping ensure systems align with cybersecurity requirements. The role may involve working with networking protocols and standards such as TCP/IP, VLAN configuration, HL7, and DICOM, and supporting medical device security tools, documentation, and operational processes. The ideal candidate will have hands-on experience supporting medical equipment in a healthcare setting, combined with strong knowledge of IT concepts such as network security, antivirus tools, patching, and system troubleshooting. This position requires strong communication skills and the ability to collaborate with biomedical engineering teams, IT/security personnel, and clinical stakeholders to ensure safe and secure operation of medical technology that supports patient care. Minimum Qualifications 3+ years of hospital or healthcare experience performing medical equipment maintenance, with a minimum of one-year specialized experience in medical information systems and networking. A two-year associate degree or higher in applied science or equivalent military training. Demonstrated skill in communicating and working collaboratively with key stakeholders, including technical and professional staff at various levels of a healthcare organization. Current and advanced knowledge of computer virus protection software, available software patches and upgrades, information security tools, electronics, computers and network theory. Demonstrated competency in utilizing and maintaining computer and server based medical equipment, medical record databases, and proprietary and generic software. Experience with TCP/IP, HL7, networking, network security and DICOM standards. Experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, subnetting, and network security Ability to interpret, identify and apply network engineering principles and practices; and ability to distinguish networking problems from non-networking problems. Understanding of regulatory agencies’ requirements and International Standard Organization standards. Familiarity with the setup and application of network test equipment and tools. Ability to read, analyze, and interpret technical literature, schematics, and drawings. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Oversee and coordinate complex federal communication projects, manage schedules and budgets, and facilitate communication among diverse stakeholders. | Requires 5+ years of federal project management experience, familiarity with NIH or HHS preferred, strong coordination and communication skills, and proficiency with project management tools. | Job Summary Aptive seeks an experienced, highly organized, and detail-oriented Project Manager to provide full-time leadership and oversight in support of the National Institutes of Health (NIH) Office of Communications and Public Liaison (OCPL). In this role, the Project Manager will deliver comprehensive program, portfolio, and project management support across a broad range of high-visibility communications, media, outreach, event, and digital initiatives that advance NIH’s mission to communicate health, medical, and scientific research to diverse audiences. Primary Responsibilities The Project Manager will work closely with NIH leadership, program staff, communications professionals, technical teams, and external partners to ensure the timely, high-quality, and compliant execution of multiple concurrent workstreams in a fast-paced, demand-driven environment. This role requires strong coordination skills to manage competing priorities, support surge requirements, and maintain alignment with evolving agency needs. The ideal candidate brings demonstrated experience managing complex federal communications or health-related programs, preferably within NIH or other HHS operating divisions, and excels at balancing strategic oversight with hands-on execution. The Project Manager consistently exceeds client expectations by delivering high-quality work products, maintaining rigorous control of schedules and budgets, and fostering collaborative, trusted relationships with government stakeholders. Minimum Qualifications 5+ years of experience providing portfolio, program, and/or project management support for complex initiatives, preferably in support of federal health, science, communications, or public affairs programs. Experience supporting NIH, HHS, or other federal agencies is strongly preferred. Bachelor’s degree in a relevant field (e.g., communications, public health, health sciences, business administration, project management, or a related discipline). Demonstrated ability to lead and coordinate large, cross-functional teams, including communications professionals, technical staff, vendors, and subcontractors, while maintaining clear, effective written and verbal communication with federal stakeholders. Experience managing contract budgets, including labor hour tracking, burn rate monitoring, cost control, and preparation of status reports and invoices. Proven ability to manage multiple concurrent, high-visibility workstreams with competing priorities in a fast-paced, deadline-driven environment. Proficiency with Microsoft Office tools (Excel, PowerPoint, Word) and project management and collaboration platforms used to track schedules, budgets, deliverables, and tasking (e.g., MS Project, SharePoint, Teams, or equivalent tools). Desired Qualifications Strategic, solutions-oriented thinker with the ability to execute across a wide range of communications, outreach, media, event, and digital deliverables, maintaining a high level of attention to detail in a fast-paced, deadline-driven environment. Demonstrated experience managing end-to-end project lifecycles for complex federal initiatives, including work planning, resource coordination, schedule management, risk identification and mitigation, and performance tracking. Familiarity with the NIH organizational structure, including the Office of the Director and Institutes and Centers (ICs), and experience navigating matrixed environments with multiple stakeholders and approval pathways. Experience developing, maintaining, and updating detailed project plans, integrated schedules, task trackers, and milestone/deliverable matrices to manage multiple concurrent workstreams. Proven ability to coordinate and facilitate communication among diverse stakeholder groups, including communications professionals, technical and IT staff, scientific subject matter experts, administrative personnel, vendors, and senior federal leadership. Strong analytical skills with experience synthesizing program, schedule, and financial data and translating it into clear, concise briefing materials, dashboards, and status updates for leadership and oversight audiences. Highly skilled in facilitating, documenting, and following up on project meetings, including preparing agendas, capturing meeting minutes, tracking action items and decisions, and ensuring timely closure of assigned tasks. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and execute complex federal health communication initiatives, translating scientific information into audience-appropriate messages across multiple channels. | Requires 5+ years of federal or public health communications experience, with strong leadership, strategic planning, and content development skills, and familiarity with NIH or HHS environments. | Job Summary Aptive seeks an experienced, highly organized, and detail-oriented Senior Communications Strategist to lead the execution of high-visibility communications, outreach, media, and materials development initiatives in support of the National Institutes of Health (NIH) Office of Communications and Public Liaison (OCPL). In this role, the Senior Communications Strategist will develop and deliver research-based, audience-focused communications that advance NIH’s mission to communicate health, medical, and scientific research to diverse internal and external audiences. Primary Responsibilities The Senior Communications Strategist will work closely with the Project Manager and Deputy Project Manager, as well as NIH leadership, program staff, subject matter experts, and creative and technical teams, to plan, develop, and execute communications products and campaigns across multiple channels. This role requires strong strategic judgment and hands-on execution skills to translate complex scientific information into clear, compelling messages, while managing multiple concurrent priorities in a fast-paced, demand-driven environment. The ideal candidate brings demonstrated experience leading federal or public health communications initiatives, preferably within NIH or other HHS operating divisions, and excels at balancing strategic communications planning with content development and oversight. The Senior Communications Strategist consistently delivers high-quality work products by guiding message development, ensuring consistency with NIH branding and plain-language standards, coordinating reviews and approvals, and collaborating effectively with government stakeholders to meet evolving priorities and tight deadlines. Minimum Qualifications • 5+ years’ experience leading or executing strategic communications, public affairs, outreach, or media initiatives, preferably in support of federal health, science, or public sector organizations. Experience supporting NIH, HHS, or other federal agencies is strongly preferred. • Bachelor’s degree in a relevant field (e.g., communications, public relations, journalism, public health, health sciences, or a related discipline). • Demonstrated ability to lead communications initiatives and guide cross-functional teams, including writers, designers, digital specialists, subject matter experts, and external partners, while maintaining clear, effective written and verbal communication with federal stakeholders. • Proven experience translating complex scientific, medical, or technical information into clear, compelling, and audience-appropriate messaging across multiple formats and channels. • Ability to manage multiple concurrent, high-visibility communications efforts with competing priorities in a fast-paced, deadline-driven environment while maintaining quality and consistency. • Proficiency with Microsoft Office tools (Word, PowerPoint, Excel) and collaboration platforms used to develop content, track deliverables, coordinate reviews, and support communications workflows (e.g., SharePoint, Teams, or equivalent tools). Desired Qualifications • Strategic, solutions-oriented communications professional with a strong attention to detail and the ability to lead and execute a wide range of communications, outreach, media, and digital deliverables in a fast-paced, deadline-driven environment. • Demonstrated experience developing and executing communications strategies and plans for complex initiatives, including identifying target audiences, shaping key messages, selecting appropriate channels, and measuring effectiveness. • Familiarity with the NIH organizational structure, including the Office of the Director and Institutes and Centers (ICs), and experience working in matrixed federal environments with multiple stakeholders, review cycles, and clearance processes. • Experience overseeing and coordinating multiple concurrent communications efforts, ensuring alignment across products, channels, and timelines while maintaining consistency with organizational priorities and branding. • Proven ability to collaborate effectively with diverse stakeholder groups, including communications professionals, designers, digital and IT staff, scientific subject matter experts, administrative personnel, vendors, and senior federal leadership. • Strong analytical and critical-thinking skills with experience interpreting data and feedback (e.g., audience insights, media metrics, digital analytics) and translating findings into actionable recommendations and leadership briefings. • Highly skilled in leading and facilitating working sessions and reviews, incorporating feedback, resolving issues, and ensuring timely delivery of high-quality communications products. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Provide support to Veterans via phone and email, document interactions, and follow protocols to ensure quality service. | High school diploma or equivalent, 2+ years in customer service or help desk roles, strong communication skills, basic computer proficiency, ability to follow scripts and protocols. | Job Summary Artemis ARC is seeking compassionate and reliable Help Desk Support Specialists to support the Veterans Health Administration (VHA) in administering a national Veteran survey to inform VHA priorities and healthcare services. The Survey of (Veteran) Enrollees supported by this vital Help Desk function represents a critical component of VHA’s commitment to Veteran safety and access, providing direct and personalized telephone and email support to assist Veterans in understanding and completing the survey. Help Desk Support Specialists serve as the primary points of contact for Veterans with questions, technical needs, or concerns related to the survey process. Staff members follow VA-approved scripts, document all interactions in a Survey Management System (SMS), and apply established protocols to respond to questions or concerns outside of the focus on the Survey of Enrollees and/or should there be outreach from emotionally distressed Veterans. Through respectful, Veteran-centered engagement, Help Desk staff help to ensure Veterans who access the Help Desk feel supported, safe, and heard throughout their interactions in addition to advancing VA’s mission by encouraging Veterans to respond to the survey to share their healthcare needs and preferences. Primary Responsibilities Help Desk Operations and Veteran Support Provide toll-free telephone and email support to Veterans during scheduled Help Desk hours of 9:00 AM – 9:00 PM ET, Monday-Friday, with responsiveness to after-hours voicemail and Interactive Voice Response (IVR) inquiries, as routed to the Help Desk. Assist Veterans to understand the purpose of the survey, navigate survey materials, and complete the survey using available modes of completion. Communicate clearly and consistently using VA-approved Help Desk scripts and operational guidance. Call Handling, Documentation, and Quality Control Accurately log all contacts, dispositions, and resolutions in accordance with quality control and reporting requirements. Classify inquiries appropriately to support tracking, reporting, and continuous improvement. Follow established escalation and resolution procedures when issues cannot be resolved at first contact. Distressed Veteran Response (Tiered Protocol) Recognize indicators of emotional distress, including agitation, concerning statements, or key words and phrases. As appliable, apply the VHA-approved Distressed Veteran Process, categorizing distress as mild, moderate, or severe and taking appropriate action: Mild Distress: Practice active listening and empathy; de-escalate when possible; document the interaction. Moderate Distress: Provide Veterans Crisis Line (VCL) information, offer a warm transfer, and ensure the interaction is documented for reporting. Severe Distress: Initiate an immediate warm transfer to the VCL, remain on the line until transfer is complete, and follow all escalation instructions. Maintain professionalism, empathy, and calm communication while prioritizing Veteran safety and dignity. Training and Operational Readiness Complete all required initial and refresher training, including Help Desk workflows, use of applicable call and interaction tracking systems, VA-approved scripts, and distressed Veteran response protocols. Participate in training, potentially including role-playing exercises and facilitated discussions, designed to build confidence and consistency in Veteran interactions. Support surge operations during peak survey periods while maintaining service quality standards. Minimum Qualifications High school diploma or equivalent required. Minimum of 2 years of experience in customer service, call center support, help desk operations, or a Veteran-facing service environment. Excellent verbal and written communication skills and strong interpersonal skills. Ability to follow scripts, protocols, and documentation requirements with accuracy and attention to detail. Basic computer proficiency, including use of web-based systems. Ability to pass required background checks. Desired Qualifications U.S. military Veterans strongly preferred due to familiarity with military culture, terminology, and shared experiences with Veteran callers. Non-Veteran candidates may demonstrate experience or training supporting Veteran and/or military-affiliated populations. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and execute high-visibility federal health communications initiatives, translating complex scientific information into audience-appropriate messages across multiple channels. | Minimum 5+ years in strategic communications, federal or public health experience preferred, ability to manage multiple projects, and strong collaboration skills. | Job Summary Aptive seeks an experienced, highly organized, and detail-oriented Senior Communications Strategist to lead the execution of high-visibility communications, outreach, media, and materials development initiatives in support of the National Institutes of Health (NIH) Office of Communications and Public Liaison (OCPL). In this role, the Senior Communications Strategist will develop and deliver research-based, audience-focused communications that advance NIH’s mission to communicate health, medical, and scientific research to diverse internal and external audiences. Primary Responsibilities The Senior Communications Strategist will work closely with the Project Manager and Deputy Project Manager, as well as NIH leadership, program staff, subject matter experts, and creative and technical teams, to plan, develop, and execute communications products and campaigns across multiple channels. This role requires strong strategic judgment and hands-on execution skills to translate complex scientific information into clear, compelling messages, while managing multiple concurrent priorities in a fast-paced, demand-driven environment. The ideal candidate brings demonstrated experience leading federal or public health communications initiatives, preferably within NIH or other HHS operating divisions, and excels at balancing strategic communications planning with content development and oversight. The Senior Communications Strategist consistently delivers high-quality work products by guiding message development, ensuring consistency with NIH branding and plain-language standards, coordinating reviews and approvals, and collaborating effectively with government stakeholders to meet evolving priorities and tight deadlines. Minimum Qualifications 5+ years’ experience leading or executing strategic communications, public affairs, outreach, or media initiatives, preferably in support of federal health, science, or public sector organizations. Experience supporting NIH, HHS, or other federal agencies is strongly preferred. Bachelor’s degree in a relevant field (e.g., communications, public relations, journalism, public health, health sciences, or a related discipline). Demonstrated ability to lead communications initiatives and guide cross-functional teams, including writers, designers, digital specialists, subject matter experts, and external partners, while maintaining clear, effective written and verbal communication with federal stakeholders. Proven experience translating complex scientific, medical, or technical information into clear, compelling, and audience-appropriate messaging across multiple formats and channels. Ability to manage multiple concurrent, high-visibility communications efforts with competing priorities in a fast-paced, deadline-driven environment while maintaining quality and consistency. Proficiency with Microsoft Office tools (Word, PowerPoint, Excel) and collaboration platforms used to develop content, track deliverables, coordinate reviews, and support communications workflows (e.g., SharePoint, Teams, or equivalent tools). Desired Qualifications Strategic, solutions-oriented communications professional with a strong attention to detail and the ability to lead and execute a wide range of communications, outreach, media, and digital deliverables in a fast-paced, deadline-driven environment. Demonstrated experience developing and executing communications strategies and plans for complex initiatives, including identifying target audiences, shaping key messages, selecting appropriate channels, and measuring effectiveness. Familiarity with the NIH organizational structure, including the Office of the Director and Institutes and Centers (ICs), and experience working in matrixed federal environments with multiple stakeholders, review cycles, and clearance processes. Experience overseeing and coordinating multiple concurrent communications efforts, ensuring alignment across products, channels, and timelines while maintaining consistency with organizational priorities and branding. Proven ability to collaborate effectively with diverse stakeholder groups, including communications professionals, designers, digital and IT staff, scientific subject matter experts, administrative personnel, vendors, and senior federal leadership. Strong analytical and critical-thinking skills with experience interpreting data and feedback (e.g., audience insights, media metrics, digital analytics) and translating findings into actionable recommendations and leadership briefings. Highly skilled in leading and facilitating working sessions and reviews, incorporating feedback, resolving issues, and ensuring timely delivery of high-quality communications products. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Oversee daily Help Desk operations, support staff training, monitor performance, and escalate risks to ensure Veteran-centered support. | Minimum 4 years in customer support or help desk roles, experience in staff coordination, training, and risk escalation, with a preference for Veteran familiarity. | Job Summary Artemis ARC is seeking an experienced, compassionate, and reliable Help Desk Lead / Supervisor to support Veterans Health Administration (VHA) in administering a national Veteran survey to inform VHA priorities and healthcare services, The Help Desk Lead / Supervisor will support operations by providing routine (daily) oversight of Help Desk personnel and working closely with the Project Manager to ensure consistent training, staffing coverage, and high-quality support for the Survey of (Veteran) Enrollees supported by this vital Help Desk function, representing a critical component of VHA’s commitment to Veteran safety and access through direct and personalized telephone and email support to assist Veterans in understanding and completing the referenced survey. The working Help Desk Lead serves as both a primary point of contact for Veterans with questions, technical needs, or concerns related to the survey process and as an operational coordinator and resource responsible for coordinating schedules, supporting staff training and readiness, monitoring adherence to VA-approved scripts/protocols, and escalating risks or urgent Veteran needs. This position is critical to ensure the Help Desk operates in alignment with VHA expectations for Veteran safety and access throughout the survey fielding period. The Lead supports a small team of Help Desk Support Specialists to facilitate respectful, Veteran-centered engagement to ensure Veterans who access the Help Desk feel supported, safe, and heard throughout their interactions while advancing VA’s mission by encouraging Veterans to respond to the survey to share their healthcare needs and preferences. Primary Responsibilities Staff Coordination and Scheduling Coordinates daily and weekly Help Desk staffing schedules to ensure adequate coverage during operating hours (9:00 AM – 9:00 PM ET, Monday-Friday) and surge periods. Provides coverage for Help Desk staff, when needed, to cover unexpected gaps and to support call volume for timely support. Monitors call volume and operational demands, communicating staffing needs, risks, and opportunities for improvement with the Project Manager. Serves as a point of contact for Help Desk staff regarding scheduling, coverage, and operational questions. Training Support and Consistency Works closely with the Project Manager to support initial and just-in-time Help Desk training, ensuring staff fully understand workflows, scripts, and protocols. Reinforces consistent application of VA-approved scripts, documentation standards, and distressed Veteran procedures. Identifies training gaps or quality issues and recommends refresher training or corrective actions to address concerns at first opportunity. Distressed Veteran Escalation and Risk Identification Supports Help Desk staff in responding to distressed Veteran interactions and ensure proper application of the tiered distress protocol. Ensures appropriate escalation and notification for moderate and severe distress cases, including required written reports and notification timeframes. Escalates immediate Veteran safety concerns, operational risks, or issues impacting timelines to the Project Manager, without delay. Supports the Project Manager in communicating urgent issues to Government clients and stakeholders, including the VHA Project Manager and Contracting Officer’s Representative (COR), as appropriate. Quality Oversight and Reporting Support Monitors Help Desk performance for consistency, professionalism, and adherence to protocols. Reviews documentation in the Survey Management System (SMS) for completeness and accuracy. Collaborates with the Project Manager to prepare incident summaries, trend observations, and operational updates, upon request. Minimum Qualifications High school diploma or equivalent required. Minimum of 4 years of experience in call center, help desk, customer support, or Veteran-facing service roles. Demonstrated experience coordinating staff schedules, supporting daily operations, or serving in a lead or supervisory capacity. Experience supporting or delivering staff training and coaching. Sound judgment and ability to identify and escalate risks or urgent issues appropriately. Ability to pass required background checks. Desired Qualifications U.S. military Veterans strongly preferred due to familiarity with military culture, terminology, and shared experiences with Veteran callers. Leadership, peer support/advocacy, or supervisory experience preferred. Non-Veteran candidates may demonstrate experience or training supporting Veteran and/or military-affiliated populations. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and manage complex healthcare informatics programs, ensuring alignment with VA objectives and delivery excellence. | Extensive experience in healthcare IT program management, VA informatics, and Agile frameworks, with a Master's degree or equivalent experience. | Job Summary Aptive Resources LLC is seeking a highly experienced Principal Program Manager, Informatics in support of the Office of Health Informatics (OHI) and Office of Clinical Informatics (OCI). This senior leadership role is responsible for overall contract performance, delivery quality, and alignment of OCI informatics features with VA strategic objectives. This role serves as the single point of accountability for program execution, providing day-to-day leadership across multidisciplinary informatics, clinical, technical, and agile teams operating in a SAFe® environment. Primary Responsibilities Provide full lifecycle program leadership for the OIP task order, ensuring delivery of high-quality MOIP and COIP features in accordance with the PWS. Serve as the Contractor’s authorized representative for all programmatic matters, with full authority over cost, schedule, performance, and staffing. Drive Lean-Agile adoption and continuous improvement across teams in alignment with SAFe® principles. Lead planning and execution within the SAFe® framework, overseeing Agile Release Trains (ARTs), program increments, iteration planning, and value delivery. Manage and mitigate program risks through proactive risk identification, risk registers, mitigation strategies, and executive reporting. Coordinate closely with VA leadership, Product Owners, Business Owners, CORs, and stakeholders to maintain alignment with OCI priorities and EHRM objectives. Oversee integrated teams delivering informatics analysis, clinical workflow optimization, interoperability, analytics, and operational reporting. Ensure all deliverables meet VA quality standards, branding requirements, and acceptance criteria. Lead development and execution of Phase-In and Phase-Out Plans, as required. Minimum Qualifications Master’s degree in a relevant discipline. Minimum of 15 years of experience managing complex healthcare IT or clinical informatics programs 20 years of relevant healthcare IT or clinical informatics program leadership experience may substitute masters education with a Bachelor’s degree. Demonstrated expertise managing enterprise-scale programs using SAFe® Lean-Agile principles. Experience supporting VA clinical informatics operations, including EHR modernization initiatives across CPRS/VistA and Oracle Health environments. Extensive experience with full systems development life cycle (SDLC), enterprise IT governance, and portfolio management. Proven ability to manage multidisciplinary teams and multiple concurrent initiatives. Desired Qualifications Direct experience supporting VA ServiceNow development or other VA IT platforms (e.g., CDW, VistA). Understanding of VA OIT tollgate, governance, and deployment processes. Familiarity with QA/test workflows, including experience supporting stabilization and remediation efforts. Exposure to Tiered Hub Process (THB) models or distributed Agile team structures. Ability to work in high-pressure, delivery-critical environments with shifting priorities and multiple dependencies. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead clinic stand-up, transition, and operational activation for VA CBOC programs, ensuring compliance and readiness. | Extensive healthcare operations, project management experience, and familiarity with VA standards and clinic activation processes. | Job Summary The SME / Project Manager Lead serves as the senior Key Personnel responsible for leading clinic stand-up, transition-in, and operational activation for VA Community-Based Outpatient Clinic (CBOC) programs. This individual provides hands-on leadership to plan, coordinate, and execute all activities required to bring clinic from contract award to full operational capability, while ensuring compliance with VA standards, accreditation requirements, and contract performance measures. Primary Responsibilities Serve as overall stand-up and transition-in lead, accountable for achieving full clinic operational readiness within required timelines. Lead development and execution of transition-in and mobilization plans, including detailed work breakdown structures, integrated master schedules, and readiness milestones. Coordinate clinic activation activities, including staffing onboarding, credentialing and privileging, space readiness, equipment procurement, and IT connectivity. Provide subject matter expertise in primary care and CBOC operations, ensuring proper implementation of PACT staffing models, patient flow, and care team workflows at go-live. Direct cross-functional stand-up teams (clinical, HR, recruiting, facilities, logistics, IT, and compliance) to ensure synchronized execution. Ensure clinic readiness for VA inspections, Joint Commission surveys, and regulatory reviews, addressing pre-opening requirements and mitigating deficiencies. Act as the primary interface with VA leadership during transition-in, readiness reviews, and early operations, providing clear status reporting and issue resolution. Oversee early-phase operations stabilization, including ramp-up of patient volumes, staffing adjustments, and performance monitoring. Establish governance and control mechanisms, including risk and issue tracking, readiness checklists, SOPs, and performance dashboards. Identify and proactively mitigate stand-up risks, including staffing delays, facility constraints, equipment readiness, and regulatory compliance gaps. Minimum Qualifications Bachelor’s degree required; Master’s degree in Healthcare Administration, Public Administration, Organizational Leadership, or related field preferred. Ten (10) or more years of experience in healthcare operations and program or project management. Demonstrated experience leading clinic stand-up, transition-in, or mobilization for ambulatory care, primary care, or CBOC-like healthcare environments. Proven ability to deliver operational healthcare facilities from award to go-live under aggressive timelines. Experience with staffing onboarding, credentialing, privileging, and workforce ramp-up in regulated healthcare settings. Strong working knowledge of VA healthcare operations, primary care delivery models, and accreditation standards (e.g., Joint Commission). Experience managing multi-million-dollar healthcare operations or contracts. Executive-level communication skills with experience briefing government stakeholders during transition and readiness phases. Desired Qualifications Prior experience serving as Program Manager, Deputy PM, or Operations Lead for VA CBOC or similar federal healthcare clinic stand-ups. Experience supporting multiple simultaneous clinic activations or geographically dispersed sites. Background in medical logistics, facility operations, emergency management, or military healthcare systems. Lean, Agile, or structured transition management experience applied to healthcare mobilization. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Support federal healthcare projects by managing schedules, developing project artifacts, and coordinating with stakeholders. | Requires 10+ years of project management experience, federal agency support, and familiarity with healthcare IT systems, which are not reflected in your experience. | Job Summary Aptive is seeking a Senior Analyst to serve as a Project Manager in support of a VHA client team. This individual will help design and implement lean, responsive processes to support strategic planning, decision-making, and project execution. This position requires strong customer interaction skills and a demonstrated ability to work with senior-level stakeholders across multiple projects. The successful candidate will be proactive, with demonstrated success in developing executive-level briefings and strategy materials while managing multiple concurrent tasks in a fast-paced, high-visibility environment. The analyst will work directly with senior-level client leadership to track and manage projects, develop briefings and written materials, generate strategic recommendations to solve operational challenges, facilitate working sessions with a broad range of stakeholders, and provide administrative and programmatic support. The candidate must also have ability to work and communicate effectively within a multi-disciplinary team. This position will require the senior analyst to both oversee Team Members and their work, but to also drive work and develop high-quality deliverables over multiple workstreams/efforts. Primary Responsibilities Quickly familiarize yourself with the work completed to-date related to the Tiered Hub Process and the overall Issue Management Process. Support project planning, schedule management, risk identification and mitigation, leadership reporting, and project execution activities. Develop a wide range of project management artifacts, including presentations, operating procedures, workflows, correspondence, etc. Manage multiple concurrent tasks, coordinate project meetings and working sessions, and draft and distribute project communications. Assist in defining and documenting business rules, decision flows, and responsibilities. Schedule, lead, and attend meetings with senior clients on a regular basis. Monitor the status of deliverables through completion, ensuring on-time delivery and ongoing reporting of status, risks, and timelines. Collaborate with the team and stakeholders to collect input, data, and approvals of work products. Minimum Qualifications Minimum of 10 years of relevant project management experience. Bachelor's degree. Legal authorization to work in the U.S. Proficiency in Microsoft Word, Excel, PowerPoint, JIRA, and SharePoint/Teams. Experience supporting large federal agencies. 2 years of experience in electronic health record solutions and decisional projects. Desired Qualifications 2 years of experience in electronic health record solutions and decisional projects. Experience working as a contractor or an employee for the Department of Veterans Affairs Experience working with Federal EHR tools (Oracle Health, Epic and the like) Ability to work under pressure, coordinate multiple assignments at once, and meet deadlines, while maintaining a positive attitude and providing exemplary customer service High attention to detail Strong problem-solving and analytical skills Assertive and willing to deliver difficult news to stakeholders Health Informatics experience Ability to switch gears/pivot change priorities quickly Prioritize competing interest, deconflict based on priorities Change Management experience SAFe/Agile experience Jira Active VA access About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and scale a distributed credentialing and compliance team, architect scalable workflows, implement technology solutions, and ensure regulatory compliance for a federal healthcare staffing program. | 7+ years healthcare operations experience with 3+ years leadership, federal credentialing knowledge, familiarity with credentialing systems, and relevant certifications preferred. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Director of Credentialing and Compliance Operations to build, lead, and scale the credentialing infrastructure supporting the Integrated Critical Staffing Program (ICSP) — a nationwide healthcare staffing initiative with the Department of Veterans Affairs. This is a hands-on leadership role in a fast-paced, low-ego, high-output environment. • Oversee a distributed credentialing and compliance team • Architect scalable workflows • Drive implementation of new technology solutions that elevate speed, accuracy, and regulatory compliance • Build structure from complexity • Pair strategic vision with operational precision • Inspire teams to execute flawlessly under pressure Qualifications • 7+ years of experience in healthcare operations, credentialing, or compliance • 3+ years leading teams or process improvement initiatives • Demonstrated success designing and implementing scalable, technology-driven workflows in a regulated environment • Deep understanding of Joint Commission, VA, NCQA, or comparable credentialing and compliance frameworks • Proven ability to direct and motivate a remote team in a fast-moving, high-accountability setting • Strong project management, analytical, and systems-thinking skills • Excellent written and verbal communication skills; able to convey complex requirements with clarity and authority • Experience leading change and fostering alignment across departments and stakeholders Requirements • Experience credentialing for federal healthcare contracts or the Department of Veterans Affairs • Familiarity with credentialing or workflow systems such as Symplr, iCIMS, HireRight, or HSH • Background in process automation, compliance technology, or operations modernization • Certifications such as CPCS, CPMSM, or Lean/Six Sigma highly desirable Education Requirements • Bachelor’s degree required; Master’s preferred in Healthcare Administration, Public Health, Compliance, or Operations Management • Equivalent combination of education and progressive leadership experience may be considered

Lead and scale a credentialing and compliance team, design scalable workflows, ensure regulatory compliance, and implement technology solutions for a nationwide healthcare staffing program. | 7+ years healthcare operations or credentialing experience with 3+ years leading teams, expertise in credentialing compliance frameworks, strong project management skills, and a bachelor's degree. | Job Summary We are seeking a Director of Credentialing and Compliance Operations to build, lead, and scale the credentialing infrastructure supporting the Integrated Critical Staffing Program (ICSP) — a nationwide healthcare staffing initiative with the Department of Veterans Affairs. This is a hands-on leadership role in a fast-paced, low-ego, high-output environment. The Director will oversee a distributed credentialing and compliance team, architect scalable workflows, and drive implementation of new technology solutions that elevate speed, accuracy, and regulatory compliance. We’re looking for a process-driven leader who thrives on building structure from complexity — someone who pairs strategic vision with operational precision and inspires teams to execute flawlessly under pressure. Primary Responsibilities Leadership and Team Development • Lead a growing team of credentialing and compliance specialists across multiple task orders and healthcare disciplines. • Set clear expectations and hold the team accountable for accuracy, speed, and follow-through. • Build a culture of collaboration, clarity, and continuous improvement — where everyone leads with humility and delivers at a high level. • Provide ongoing training and feedback to elevate team capability and autonomy. Operational Strategy and Process Design • Architect, document, and refine credentialing workflows to ensure consistency, audit readiness, and scalability. • Establish clear ownership models and checkpoints to minimize errors and eliminate redundancy. • Translate strategic goals into detailed execution plans that align people, process, and technology. • Collaborate with recruiting, HR, and IT to ensure seamless integration between credentialing, onboarding, and compliance functions. Compliance and Quality Oversight • Maintain full organizational compliance with Joint Commission, VA, and internal credentialing standards. • Develop and enforce internal QA/QC protocols to ensure error-free credentialing packets. • Conduct internal audits, root-cause analyses, and corrective action planning to maintain audit readiness. • Proactively identify compliance gaps and implement standardized solutions across contracts. Technology and Process Modernization • Lead the integration and rollout of new credentialing systems and automation tools over the next 1–2 months. • Map existing workflows, define data standards, and oversee change management to ensure successful adoption. • Build dashboards and reporting mechanisms to track KPIs such as turnaround time, accuracy rate, and audit outcomes. Cross-Functional and External Coordination • Serve as the operational hub for all credentialing-related communication with internal leaders, suppliers, and government partners. • Collaborate closely with program and project managers to align credentialing progress with contract deadlines. • Support proposal and business development teams by advising credentialing feasibility, compliance risk, and implementation strategies. Minimum Qualifications • 7+ years of experience in healthcare operations, credentialing, or compliance, including 3+ years leading teams or process improvement initiatives. • Demonstrated success designing and implementing scalable, technology-driven workflows in a regulated environment. • Deep understanding of Joint Commission, VA, NCQA, or comparable credentialing and compliance frameworks. • Proven ability to direct and motivate a remote team in a fast-moving, high-accountability setting. • Strong project management, analytical, and systems-thinking skills. • Excellent written and verbal communication skills; able to convey complex requirements with clarity and authority. • Experience leading change and fostering alignment across departments and stakeholders. Desired Qualifications • Experience credentialing for federal healthcare contracts or the Department of Veterans Affairs. • Familiarity with credentialing or workflow systems such as Symplr, iCIMS, HireRight, or HSH. • Background in process automation, compliance technology, or operations modernization. • Certifications such as CPCS, CPMSM, or Lean/Six Sigma highly desirable. Education Requirements • Bachelor’s degree required; Master’s preferred in Healthcare Administration, Public Health, Compliance, or Operations Management. • Equivalent combination of education and progressive leadership experience may be considered. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and manage large-scale polling and survey research projects to collect and analyze data that informs strategic messaging and campaign planning for a federal client. | 6+ years experience in market research or polling, bachelor's degree, strategic thinking, problem-solving, managing complex projects and client relationships, ability to obtain public trust clearance, and legal authorization to work in the U.S. | Job Summary Artemis and Aptive are seeking a full-time Research and Polling Director to lead market research for a federal client. The ideal candidate will have experience conducting market research through focus groups, polling surveys, and other key research tools to collect relevant data, identify strategic messaging for target audiences, measure campaign effectiveness, and inform campaign planning, targets, and metrics. The Research and Polling Director role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in management consulting and strategic communications. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude. This is a contingent hire position. This position is remote. However, travel for client meetings and events may be required. Primary Responsibilities • Collect and analyze high-quality polling and survey data that can be used to develop data-driven messaging, reports, publications, graphics, talking points, and presentations for diverse audiences. • Use industry-leading research, sampling, and statistical analyses best practices to conduct fielding surveys, focus groups, and other research methods. • Analyze and visualize quantitative and qualitative data, presenting findings in visually appealing reports and briefings. • Mange large-scale polling projects from conception through public release. Minimum Qualifications • 6 years of experience. • Bachelor's degree in related field. • Strategic thinker with a forward-looking approach to marketing trends and technologies. • Strong problem-solving skills and the ability to think critically. • Ability to manage competing deadlines. • Experience supporting complex projects and transformation efforts within the federal government. • Comfortability with supporting complex client relationships. • Ability to obtain and maintain a public trust clearance. • Legal authorization to work in the U.S. Desired Qualifications • Strong critical thinking, analytical and time management skills. • Proven ability to organize, prioritize and work well with others. • Ability to communicate thoughts, ideas and solutions logically both written and orally. • Ability to stay calm under pressure and in a fast-paced environment. • Ability to receive feedback from clients and implement changes quickly and effectively. • Ability to get up to speed quickly on complex issues. • Desire to work in a fast-paced, rapidly evolving environment. Client Information OA within DOL's ETA is seeking the services of a vendor to support the Registered Apprenticeship National Public Awareness Campaign and raise awareness of Registered Apprenticeship (RA) among employers as well as the general public (including jobseekers) and support the expansion of the RA system. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. Employment Type: FULL_TIME

Lead day-to-day program operations, manage schedules, budgets, and subcontractors, liaise with VA stakeholders, drive risk management and continuous improvements, and ensure compliance with federal regulations. | Bachelor’s degree, 5+ years managing federal contracts, strong program leadership, budget and schedule management skills, excellent communication, U.S. citizenship with ability to obtain clearance. | Job Summary Aptive is seeking a skilled Program Manager to lead and oversee a government program in support of the Department of Veterans Affairs (VA). This individual will manage complex program requirements, coordinate diverse technical and administrative teams, and serve as the primary point of contact with government stakeholders. This is a critical leadership role with the opportunity to directly contribute to improving services that impact Veterans nationwide. Primary Responsibilities Lead day-to-day program operations to ensure successful delivery of contractual requirements. Serve as the primary liaison with VA stakeholders, ensuring clear communication and effective relationship management. Develop and manage program schedules, budgets, staffing plans, and performance metrics. Oversee subcontractor performance and ensure compliance with contractual obligations. Drive risk management, issue resolution, and continuous process improvements. Prepare and present program updates, reports, and deliverables to government leadership. Lead and mentor cross-functional teams, fostering collaboration and high performance. Ensure compliance with federal acquisition regulations, policies, and program standards. Minimum Qualifications Bachelor’s degree in business administration, management, or a related field. 5+ years of program/project management experience on federal contracts. Demonstrated success leading large, complex programs with multiple stakeholders. Strong background in budget, schedule, and performance management. Excellent written and verbal communication skills. Proven ability to build relationships and influence senior stakeholders. U.S. citizenship and the ability to obtain and maintain a [Public Trust / applicable clearance]. Desired Qualifications Master’s degree in business, management, or a related discipline. PMP or PMP certification (or equivalent). Experience working with the Department of Veterans Affairs or other healthcare-related federal agencies. Familiarity with federal acquisition processes and compliance requirements. Experience managing geographically dispersed teams and subcontractors. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

As a Medical Support Assistant, you will provide essential administrative support to ensure Veterans receive timely healthcare services. This includes scheduling appointments, managing patient records, and assisting with clerical duties. | Candidates should have previous experience in administrative support within a healthcare setting and a high school diploma or equivalent. Proficiency in computer applications and strong organizational skills are also required. | Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Eastern Colorado Health Care System Location: TBD Salary Range: $39,779 - $64,940 per year (GS 3 - 5) | $22.29 (SCA minimum) Work Schedule: Full-time Overview: The Eastern Colorado Health Care System is seeking dedicated and compassionate individuals to join our team as Medical Support Assistants (MSA). As an MSA, you will play a crucial role in ensuring Veterans receive timely and efficient healthcare services by providing essential administrative support across various clinics. Primary Responsibilities Key Responsibilities: Appointment Scheduling: Interpret and verify provider orders to schedule, reschedule, or cancel patient appointments in accordance with Veterans Health Administration (VHA) national scheduling guidelines. Patient Reception and Communication: Greet Veterans and their families, answer incoming calls, and address inquiries or direct them to appropriate clinical staff. Records Management: Accurately enter, update, and manage patient information in electronic health records (EHR) systems, ensuring confidentiality and compliance with privacy regulations. Insurance Coordination: Collect, scan, and update health insurance information to support the revenue collection process. Team Collaboration: Participate in team meetings and huddles to coordinate patient care, manage clinic schedules, and ensure effective communication among interdisciplinary team members. Administrative Support: Assist with clerical duties such as preparing correspondence, managing clinic profiles, and processing consults and referrals. Minimum Qualifications Qualifications: Experience: Previous experience in administrative support within a healthcare setting is preferred. Education: High school diploma or equivalent; additional coursework or certification in healthcare administration is advantageous. Skills: Proficiency in computer applications and EHR systems. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Medical Support Assistants provide critical front-line administrative support across outpatient clinics and virtual care services. They are responsible for scheduling appointments, managing patient data, and coordinating care. | Candidates must be U.S. citizens and bilingual in Spanish, with the ability to pass a federal background investigation. Familiarity with specific VA systems and a reliable home-office setup for remote roles are preferred. | Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Eastern Colorado Health Care System Location: Onsite or Remote Salary Range: $21.90 onsite, $19.00 remote both with $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. Ideal candidate will be Bilingual in Spanish. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Bilingual in Spanish Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

The Credentialing Specialist will perform full-cycle credentialing support for clinical and non-clinical staff, ensuring compliance with internal and VA requirements. They will also guide junior staff and maintain up-to-date trackers and SOPs. | Candidates should have 2+ years of credentialing or healthcare onboarding experience and strong attention to detail. An associate degree is required, with a preference for a bachelor's degree in a related field. | Job Summary We’re seeking a motivated, detail-oriented Credentialing Specialist to support our growing credentialing team for the Integrated Critical Staffing Program (ICSP), a nationwide healthcare staffing initiative for the Department of Veterans Affairs. This is a mid-level role designed for someone ready to take ownership of credentialing tasks while learning to operate with increasing independence and leadership. You’ll work closely with the Program Manager and other staff to support full-cycle credentialing, conduct quality reviews, and guide junior staff. The ideal candidate is a fast learner who can integrate feedback quickly, ask smart questions, and take initiative to improve their own workflow over time. This role is ideal for someone who wants to grow into a leadership position while helping build scalable, high-quality credentialing operations. Primary Responsibilities Perform full-cycle credentialing support for clinical and non-clinical staff, including document collection, verification, and tracking. Review contracts and task orders to help identify required credentials and documentation standards. Conduct quality checks of credentialing packets to ensure compliance with internal and VA requirements. Proactively track progress and follow up with candidates and partners as needed to keep onboarding on schedule. Respond to document- and candidate-specific questions (e.g., titer validity, unclear records) and escalate only when appropriate. Collaborate with junior credentialing staff to provide guidance based on internal processes and best practices. Incorporate feedback into daily work and continuously refine workflow for clarity, speed, and compliance. Maintain up-to-date trackers and SOPs to ensure accountability and documentation consistency. Minimum Qualifications 2+ years of credentialing or healthcare onboarding experience. Strong attention to detail and ability to track and manage multiple credentialing files at once. Excellent organizational skills and the ability to adapt quickly to changing requirements or feedback. Strong communication and problem-solving skills; proactive in asking questions and applying answers. Comfortable working independently in a fully remote environment with distributed teams. Associate degree required; bachelor’s degree preferred. Degree in healthcare administration, public health, nursing, or a related field is a plus. Equivalent combination of education and relevant experience may be considered. Desired Qualifications Experience credentialing for VA or other federal healthcare systems. Familiarity with systems such as iCIMS, HireRight, or HSH. Interest in process improvement and developing into a credentialing lead role over time. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.