Aptive

Lead and coordinate complex program and project management activities for the VHA Specialty Care Program Office, managing task orders and delivering programmatic artifacts for leadership. | Master's degree, 10+ years healthcare program management including 6 years federal experience, PMP certification, and ability to obtain VA Public Trust. | Job Summary We are seeking a Program Manager, Specialty Care Program Management Support, functioning as a Task Order and Project Management professional, to provide high-level programmatic support to the Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Specialty Care Program Office. In this role, you will lead and coordinate complex program and project management activities across an integrated federal healthcare system, ensuring the successful planning, execution, and closeout of targeted specialty care initiatives aligned with VHA mission priorities. This position requires a seasoned professional capable of navigating the policies, stakeholders, and operational demands inherent within a large, complex federal healthcare environment. The ideal candidate is a highly organized, strategic thinker with a proven track record of driving program outcomes and motivating high performing teams within complex, matrixed organizations, someone who thrives in a fast-paced federal consulting environment, supports highly reliable outcomes, and communicates effectively with internal and external customers, including clinical, operational, and executive leadership stakeholders. Primary Responsibilities Serves as the primary Task Order Manager responsible for the full lifecycle of program and project management activities, including planning, initiating, executing, monitoring, and closing out deliverables in support of the VHA Specialty Care Program Office. Assists VA leadership in the execution of targeted program goals by developing and maintaining detailed project plans, integrated master schedules, risk registers, and performance dashboards aligned with VHA strategic priorities. Facilitates coordination across interdisciplinary teams, federal stakeholders, and contractor personnel to ensure program milestones are met on time, within scope, and in compliance with federal contracting and VA policy requirements. Develops, reviews, and delivers high-quality programmatic artifacts including status reports, briefings, standard operating procedures (SOPs), and executive-level presentations for VHA Specialty Care leadership and program sponsors. Identifies program risks, issues, and dependencies; leads root cause analyses; and recommends and implements corrective action plans to ensure continuity and performance of specialty care program operations. Supports change management, stakeholder engagement, and communications planning efforts to drive adoption of program initiatives across the integrated VHA health care system, including coordination with VA Central Office, VISNs, and facility-level stakeholders. Minimum Qualifications Minimum of 10 years of experience in healthcare program and project management, including planning, initiating, managing, executing, and closing out programs within an integrated health care system. Master's Degree required in Healthcare Administration, Public Health, Business Administration, Program Management, or a closely related field. Minimum of 6 years of experience supporting a large corporation or federal government agency, with demonstrated ability to manage complex, multi-stakeholder programs in a government or federal healthcare contracting environment. Ability to obtain and maintain a VA Position of Public Trust (MBI or higher) and comply with all VA IT security, privacy, and access requirements, including completion of required VA onboarding and training. Must be legally authorized to work in the United States without sponsorship; U.S. citizenship may be required to meet federal security and VA access standards. Active Project Management Professional (PMP) certification from the Project Management Institute (PMI), or equivalent certification of similar rigor, is required and must be maintained in good standing throughout the duration of the task order. Desired Qualifications • Prior direct experience supporting Veterans Health Administration (VHA), Veterans Affairs (VA) Central Office, or a Veterans Integrated Service Network (VISN)-level program office in a federal contracting capacity. • Familiarity with VHA Specialty Care service lines, VHA Directives, and VA clinical program governance structures. • Experience with VA-specific project management and reporting tools such as the VA Project Management Accountability System (PMAS) or similar federal portfolio management platforms. • Knowledge of federal acquisition regulations (FAR) and task order management within a cost-reimbursable or T&M contracting vehicle. • Experience applying Agile, Lean, or other iterative program management methodologies within a federal health IT or clinical operations environment. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

Manage research portfolios and operational coordination including project planning and reporting for executive leadership. | Bachelor's degree and 4+ years in research administration, project management, or healthcare operations with proficiency in Microsoft Office and ability to obtain public trust clearance. | Job Summary Aptive Resources is seeking a Project Manager / Senior Program Analyst to support strategic research portfolio management and operational coordination activities for the Department of Veterans Affairs (VA) Office of Research and Development (ORD), supporting executive leadership within the Chief Research and Development Officer (CRADO) organization under the Field Enterprise Research Support Services (FERSS) contract. This role will support modernization efforts focused on revamping VA research scientific review processes, research portfolio management and analysis, and implementation of new research documentation and reporting standards across the Veterans Health Administration (VHA) research enterprise. The role provides project management, operational coordination, change management, and strategic program support across multiple stakeholders and initiatives. This individual will help organize and track complex activities across workstreams, facilitate stakeholder coordination, support leadership reporting, and contribute to development of standardized processes supporting VA research operations. The ideal candidate will have experience supporting healthcare research operations, research administration, research policy, or research portfolio management initiatives within a federal, healthcare, academic, or VA environment. This is a full-time (40 hours/week), 100% remote position.It is currently funded through September 29, 2026 under the current contract period of performance, with potential for extension into the next option year based on contract continuation and program needs. Primary Responsibilities Support implementation of research portfolio management frameworks, documentation standards, reporting structures, and operational processes. Coordinate and support project management activities for research portfolio management and research operations initiatives supporting ORD leadership. Develop and maintain project plans, action trackers, timelines, milestones, and status reporting across multiple workstreams. Facilitate meetings, track action items, support follow-ups, and coordinate communication among leadership, program offices, and field stakeholders. Assist with development of standardized reporting and tracking mechanisms for research activities and portfolio analyses. Support research portfolio review and analysis activities, including data organization, categorization, synthesis, and reporting. Assist with development of SOPs, governance documentation, job aids, and process improvement initiatives. Support change management and implementation activities associated with new policies, standards, and operational frameworks. Prepare weekly status reports, executive summaries, presentations, and other leadership deliverables. Identify risks, dependencies, operational gaps, and opportunities for process improvement. Support workflow optimization and tracking activities using tools such as Excel, SharePoint, and Teams. Minimum Qualifications Bachelor’s degree in public health, health administration, business administration, public administration, research administration, life sciences, or a related field. 4+ years of experience supporting research administration, project management, program operations, healthcare operations, or program analysis activities in a complex organization. Experience coordinating projects or operational workstreams involving multiple stakeholders and complex policy change initiatives. Experience supporting healthcare research operations, research administration, research policy, or related programs. Demonstrated ability to independently manage tasks, develop and maintain project tracking tools, reporting mechanisms, or operational dashboards. Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint. Strong written and verbal communication skills. Strong organizational skills and attention to detail. Ability to work independently in a remote environment while managing multiple priorities and deadlines. Ability to obtain and maintain a public trust clearance. Legal authorization to work in the United States. Desired Qualifications Experience supporting VA, VHA, ORD, federal healthcare, or academic research environments. Familiarity with healthcare research policy, scientific review processes, or research governance frameworks. Experience supporting organizational change or implementation initiatives. Project management or change management certification such as PMP, Prosci, Lean Six Sigma, Agile, or equivalent. Experience supporting policy development, governance initiatives, or strategic planning activities. Experience developing SOPs, process documentation, or operational workflows. Experience supporting reporting, portfolio analysis, or program evaluation activities. Ability to communicate effectively with both technical and non-technical stakeholders. High degree of professionalism, discretion, and mature judgment in handling sensitive information. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and coordinate federal transition assistance services teams to ensure consistent service delivery and operational readiness. | Bachelor's degree with 6+ years managing dispersed federal or DoD workforces and ability to obtain public trust clearance. | Job Summary Aptive/Artemis seeks an Operations Lead responsible for overseeing the day-to-day execution, coordination, and management of program operations supporting large-scale federal transition assistance services for military Service members and Veterans. This position provides operational leadership for geographically dispersed teams across multiple installations worldwide, ensuring consistent service delivery, staffing coverage, scheduling coordination, and operational readiness. The Operations Lead serves as a key liaison between Government leadership, regional management teams, and onsite personnel to ensure all operational requirements, reporting obligations, and customer support activities are executed efficiently and in compliance with contractual and program standards. Primary Responsibilities The Operations Lead is responsible for managing workforce operations, monitoring performance metrics, supporting staffing and deployment activities, tracking operational risks, and ensuring continuity of services across all assigned locations. This role oversees operational reporting, facilitates communication between stakeholders, supports training and onboarding initiatives, and assists with implementing quality assurance and process improvement efforts. The Operations Lead also ensures operational alignment with program management plans, supports issue resolution, and maintains awareness of evolving program requirements to minimize disruptions and maintain high levels of customer service and mission effectiveness. The ideal candidate possesses strong experience managing operational programs within the Federal Government or Department of Defense environment, with demonstrated expertise in coordinating large-scale operations and leading distributed teams. Candidates should have excellent organizational, communication, problem-solving, and leadership skills, with the ability to manage multiple priorities in a fast-paced environment. Experience overseeing geographically dispersed personnel, coordinating schedules and resources, and supporting government program execution is highly preferred. This is a contingent hire position. This position is remote. However, travel for occasional in-person meetings will be required. Minimum Qualifications 6 years of experience. Bachelor’s degree in related field. Proven experience in managing the day-to-day operations of a dispersed workforce. Ability to issue directives and schedules necessary to ensure effective project management. Ability to manage competing deadlines. Experience supporting complex projects and transformation efforts within the federal government. Comfortability with supporting complex client relationships. Ability to obtain and maintain a public trust clearance. Legal authorization to work in the U.S. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead data analysis and performance evaluation to support decision-making and program modernization. | Bachelor's degree with 10+ years experience including 5 in federal government, public trust clearance, and expertise in data modeling and executive reporting. | Job Summary Aptive/Artemis seeks a Data Analytics Lead responsible for leading data analysis, reporting, and performance evaluation activities in support of large-scale federal transition assistance programs serving transitioning Service members, Veterans, and their families. This position oversees the collection, management, interpretation, and presentation of program data to support operational effectiveness, strategic planning, and continuous program improvement. The Data Analytics Lead works closely with Government leadership, operational teams, and stakeholders to develop actionable insights, performance metrics, dashboards, and analytical products that support data-driven decision-making and modernization initiatives across the program. Primary Responsibilities The Data Analytics Lead manages the development and implementation of performance analysis frameworks, conducts program evaluations, and identifies trends, gaps, and emerging issues impacting transition assistance services. This role is responsible for coordinating data integration from multiple government and partner sources, conducting quantitative and qualitative analyses, and preparing executive-level reports, briefings, and recommendations. The position also supports strategic action planning by delivering analytics that measure program outcomes, operational performance, customer engagement, and service effectiveness. The Data Analytics Lead collaborates with program managers and technical teams to ensure timely, accurate, and compliant reporting while supporting continuous improvement initiatives and modernization efforts. The ideal candidate possesses extensive experience in data analytics, program evaluation, and project management within the Federal Government or Department of Defense environment. Candidates should demonstrate expertise in data modeling, statistical analysis, performance measurement, dashboard development, and executive reporting. Strong analytical, communication, leadership, and problem-solving skills are essential, as well as the ability to translate complex data into actionable recommendations that support organizational goals and mission success. This is a contingent hire position. This position is remote. However, travel for occasional in-person meetings will be required. Minimum Qualifications 10 years of relevant experience, including 5 within the federal government. Bachelor’s degree in Data Analytics, Statistics, Computer Science, or a related field. Proven experience in the management of government program data collection, modeling, analyses, and product generation. Experience in preparing executive level reports, briefings, and documentation deliverables. Comfortability with supporting complex client relationships. Ability to obtain and maintain a public trust clearance. Legal authorization to work in the U.S. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. ​ We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. ​ Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and scale a distributed credentialing and compliance team, architect scalable workflows, implement technology solutions, and ensure regulatory compliance for a federal healthcare staffing program. | 7+ years healthcare operations experience with 3+ years leadership, federal credentialing knowledge, familiarity with credentialing systems, and relevant certifications preferred. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Director of Credentialing and Compliance Operations to build, lead, and scale the credentialing infrastructure supporting the Integrated Critical Staffing Program (ICSP) — a nationwide healthcare staffing initiative with the Department of Veterans Affairs. This is a hands-on leadership role in a fast-paced, low-ego, high-output environment. • Oversee a distributed credentialing and compliance team • Architect scalable workflows • Drive implementation of new technology solutions that elevate speed, accuracy, and regulatory compliance • Build structure from complexity • Pair strategic vision with operational precision • Inspire teams to execute flawlessly under pressure Qualifications • 7+ years of experience in healthcare operations, credentialing, or compliance • 3+ years leading teams or process improvement initiatives • Demonstrated success designing and implementing scalable, technology-driven workflows in a regulated environment • Deep understanding of Joint Commission, VA, NCQA, or comparable credentialing and compliance frameworks • Proven ability to direct and motivate a remote team in a fast-moving, high-accountability setting • Strong project management, analytical, and systems-thinking skills • Excellent written and verbal communication skills; able to convey complex requirements with clarity and authority • Experience leading change and fostering alignment across departments and stakeholders Requirements • Experience credentialing for federal healthcare contracts or the Department of Veterans Affairs • Familiarity with credentialing or workflow systems such as Symplr, iCIMS, HireRight, or HSH • Background in process automation, compliance technology, or operations modernization • Certifications such as CPCS, CPMSM, or Lean/Six Sigma highly desirable Education Requirements • Bachelor’s degree required; Master’s preferred in Healthcare Administration, Public Health, Compliance, or Operations Management • Equivalent combination of education and progressive leadership experience may be considered

Lead and scale a credentialing and compliance team, design scalable workflows, ensure regulatory compliance, and implement technology solutions for a nationwide healthcare staffing program. | 7+ years healthcare operations or credentialing experience with 3+ years leading teams, expertise in credentialing compliance frameworks, strong project management skills, and a bachelor's degree. | Job Summary We are seeking a Director of Credentialing and Compliance Operations to build, lead, and scale the credentialing infrastructure supporting the Integrated Critical Staffing Program (ICSP) — a nationwide healthcare staffing initiative with the Department of Veterans Affairs. This is a hands-on leadership role in a fast-paced, low-ego, high-output environment. The Director will oversee a distributed credentialing and compliance team, architect scalable workflows, and drive implementation of new technology solutions that elevate speed, accuracy, and regulatory compliance. We’re looking for a process-driven leader who thrives on building structure from complexity — someone who pairs strategic vision with operational precision and inspires teams to execute flawlessly under pressure. Primary Responsibilities Leadership and Team Development • Lead a growing team of credentialing and compliance specialists across multiple task orders and healthcare disciplines. • Set clear expectations and hold the team accountable for accuracy, speed, and follow-through. • Build a culture of collaboration, clarity, and continuous improvement — where everyone leads with humility and delivers at a high level. • Provide ongoing training and feedback to elevate team capability and autonomy. Operational Strategy and Process Design • Architect, document, and refine credentialing workflows to ensure consistency, audit readiness, and scalability. • Establish clear ownership models and checkpoints to minimize errors and eliminate redundancy. • Translate strategic goals into detailed execution plans that align people, process, and technology. • Collaborate with recruiting, HR, and IT to ensure seamless integration between credentialing, onboarding, and compliance functions. Compliance and Quality Oversight • Maintain full organizational compliance with Joint Commission, VA, and internal credentialing standards. • Develop and enforce internal QA/QC protocols to ensure error-free credentialing packets. • Conduct internal audits, root-cause analyses, and corrective action planning to maintain audit readiness. • Proactively identify compliance gaps and implement standardized solutions across contracts. Technology and Process Modernization • Lead the integration and rollout of new credentialing systems and automation tools over the next 1–2 months. • Map existing workflows, define data standards, and oversee change management to ensure successful adoption. • Build dashboards and reporting mechanisms to track KPIs such as turnaround time, accuracy rate, and audit outcomes. Cross-Functional and External Coordination • Serve as the operational hub for all credentialing-related communication with internal leaders, suppliers, and government partners. • Collaborate closely with program and project managers to align credentialing progress with contract deadlines. • Support proposal and business development teams by advising credentialing feasibility, compliance risk, and implementation strategies. Minimum Qualifications • 7+ years of experience in healthcare operations, credentialing, or compliance, including 3+ years leading teams or process improvement initiatives. • Demonstrated success designing and implementing scalable, technology-driven workflows in a regulated environment. • Deep understanding of Joint Commission, VA, NCQA, or comparable credentialing and compliance frameworks. • Proven ability to direct and motivate a remote team in a fast-moving, high-accountability setting. • Strong project management, analytical, and systems-thinking skills. • Excellent written and verbal communication skills; able to convey complex requirements with clarity and authority. • Experience leading change and fostering alignment across departments and stakeholders. Desired Qualifications • Experience credentialing for federal healthcare contracts or the Department of Veterans Affairs. • Familiarity with credentialing or workflow systems such as Symplr, iCIMS, HireRight, or HSH. • Background in process automation, compliance technology, or operations modernization. • Certifications such as CPCS, CPMSM, or Lean/Six Sigma highly desirable. Education Requirements • Bachelor’s degree required; Master’s preferred in Healthcare Administration, Public Health, Compliance, or Operations Management. • Equivalent combination of education and progressive leadership experience may be considered. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Lead and manage large-scale polling and survey research projects to collect and analyze data that informs strategic messaging and campaign planning for a federal client. | 6+ years experience in market research or polling, bachelor's degree, strategic thinking, problem-solving, managing complex projects and client relationships, ability to obtain public trust clearance, and legal authorization to work in the U.S. | Job Summary Artemis and Aptive are seeking a full-time Research and Polling Director to lead market research for a federal client. The ideal candidate will have experience conducting market research through focus groups, polling surveys, and other key research tools to collect relevant data, identify strategic messaging for target audiences, measure campaign effectiveness, and inform campaign planning, targets, and metrics. The Research and Polling Director role requires a self-starter, proactive problem solver and action-oriented team player with previous experience in management consulting and strategic communications. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude. This is a contingent hire position. This position is remote. However, travel for client meetings and events may be required. Primary Responsibilities • Collect and analyze high-quality polling and survey data that can be used to develop data-driven messaging, reports, publications, graphics, talking points, and presentations for diverse audiences. • Use industry-leading research, sampling, and statistical analyses best practices to conduct fielding surveys, focus groups, and other research methods. • Analyze and visualize quantitative and qualitative data, presenting findings in visually appealing reports and briefings. • Mange large-scale polling projects from conception through public release. Minimum Qualifications • 6 years of experience. • Bachelor's degree in related field. • Strategic thinker with a forward-looking approach to marketing trends and technologies. • Strong problem-solving skills and the ability to think critically. • Ability to manage competing deadlines. • Experience supporting complex projects and transformation efforts within the federal government. • Comfortability with supporting complex client relationships. • Ability to obtain and maintain a public trust clearance. • Legal authorization to work in the U.S. Desired Qualifications • Strong critical thinking, analytical and time management skills. • Proven ability to organize, prioritize and work well with others. • Ability to communicate thoughts, ideas and solutions logically both written and orally. • Ability to stay calm under pressure and in a fast-paced environment. • Ability to receive feedback from clients and implement changes quickly and effectively. • Ability to get up to speed quickly on complex issues. • Desire to work in a fast-paced, rapidly evolving environment. Client Information OA within DOL's ETA is seeking the services of a vendor to support the Registered Apprenticeship National Public Awareness Campaign and raise awareness of Registered Apprenticeship (RA) among employers as well as the general public (including jobseekers) and support the expansion of the RA system. About Aptive Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. Employment Type: FULL_TIME

Lead day-to-day program operations, manage schedules, budgets, and subcontractors, liaise with VA stakeholders, drive risk management and continuous improvements, and ensure compliance with federal regulations. | Bachelor’s degree, 5+ years managing federal contracts, strong program leadership, budget and schedule management skills, excellent communication, U.S. citizenship with ability to obtain clearance. | Job Summary Aptive is seeking a skilled Program Manager to lead and oversee a government program in support of the Department of Veterans Affairs (VA). This individual will manage complex program requirements, coordinate diverse technical and administrative teams, and serve as the primary point of contact with government stakeholders. This is a critical leadership role with the opportunity to directly contribute to improving services that impact Veterans nationwide. Primary Responsibilities Lead day-to-day program operations to ensure successful delivery of contractual requirements. Serve as the primary liaison with VA stakeholders, ensuring clear communication and effective relationship management. Develop and manage program schedules, budgets, staffing plans, and performance metrics. Oversee subcontractor performance and ensure compliance with contractual obligations. Drive risk management, issue resolution, and continuous process improvements. Prepare and present program updates, reports, and deliverables to government leadership. Lead and mentor cross-functional teams, fostering collaboration and high performance. Ensure compliance with federal acquisition regulations, policies, and program standards. Minimum Qualifications Bachelor’s degree in business administration, management, or a related field. 5+ years of program/project management experience on federal contracts. Demonstrated success leading large, complex programs with multiple stakeholders. Strong background in budget, schedule, and performance management. Excellent written and verbal communication skills. Proven ability to build relationships and influence senior stakeholders. U.S. citizenship and the ability to obtain and maintain a [Public Trust / applicable clearance]. Desired Qualifications Master’s degree in business, management, or a related discipline. PMP or PMP certification (or equivalent). Experience working with the Department of Veterans Affairs or other healthcare-related federal agencies. Familiarity with federal acquisition processes and compliance requirements. Experience managing geographically dispersed teams and subcontractors. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Medical Support Assistants provide critical front-line administrative support across outpatient clinics and virtual care services. They are responsible for scheduling appointments, managing patient data, and coordinating care. | Candidates must be U.S. citizens and bilingual in Spanish, with the ability to pass a federal background investigation. Familiarity with specific VA systems and a reliable home-office setup for remote roles are preferred. | Job Summary Job Title: Medical Support Assistant Department: Department of Veterans Affairs Healthcare System: Eastern Colorado Health Care System Location: Onsite or Remote Salary Range: $21.90 onsite, $19.00 remote both with $4.93 H&W Work Schedule: Full-time Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. Ideal candidate will be Bilingual in Spanish. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. This position may be remote, onsite, or hybrid depending on location. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities Key Responsibilities: Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines Receive and respond to incoming calls, secure messages, and Veteran inquiries Conduct patient check-ins and check-outs in person or virtually Review, verify, and update demographics, insurance, and other patient data in VA systems Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments Coordinate care across internal VA services and external providers when applicable Maintain confidentiality and compliance with HIPAA and federal privacy regulations Minimum Qualifications Qualifications: U.S. citizenship Bilingual in Spanish Ability to pass a federal background investigation and obtain Tier 1 security clearance Must be able to work MST business hours regardless of time zone For remote roles: Reliable internet access and home-office setup For bilingual roles: Spanish fluency strongly preferred For Community Care roles: Familiarity with HSRM and Third Party Administrator (TPA) coordination is strongly preferred Systems Used: VistA Computerized Patient Record System (CPRS) HealthShare Referral Manager (HSRM) [for OCC roles only] Microsoft Outlook, Excel, and Teams VA secure messaging systems About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

The Credentialing Specialist will perform full-cycle credentialing support for clinical and non-clinical staff, ensuring compliance with internal and VA requirements. They will also guide junior staff and maintain up-to-date trackers and SOPs. | Candidates should have 2+ years of credentialing or healthcare onboarding experience and strong attention to detail. An associate degree is required, with a preference for a bachelor's degree in a related field. | Job Summary We’re seeking a motivated, detail-oriented Credentialing Specialist to support our growing credentialing team for the Integrated Critical Staffing Program (ICSP), a nationwide healthcare staffing initiative for the Department of Veterans Affairs. This is a mid-level role designed for someone ready to take ownership of credentialing tasks while learning to operate with increasing independence and leadership. You’ll work closely with the Program Manager and other staff to support full-cycle credentialing, conduct quality reviews, and guide junior staff. The ideal candidate is a fast learner who can integrate feedback quickly, ask smart questions, and take initiative to improve their own workflow over time. This role is ideal for someone who wants to grow into a leadership position while helping build scalable, high-quality credentialing operations. Primary Responsibilities Perform full-cycle credentialing support for clinical and non-clinical staff, including document collection, verification, and tracking. Review contracts and task orders to help identify required credentials and documentation standards. Conduct quality checks of credentialing packets to ensure compliance with internal and VA requirements. Proactively track progress and follow up with candidates and partners as needed to keep onboarding on schedule. Respond to document- and candidate-specific questions (e.g., titer validity, unclear records) and escalate only when appropriate. Collaborate with junior credentialing staff to provide guidance based on internal processes and best practices. Incorporate feedback into daily work and continuously refine workflow for clarity, speed, and compliance. Maintain up-to-date trackers and SOPs to ensure accountability and documentation consistency. Minimum Qualifications 2+ years of credentialing or healthcare onboarding experience. Strong attention to detail and ability to track and manage multiple credentialing files at once. Excellent organizational skills and the ability to adapt quickly to changing requirements or feedback. Strong communication and problem-solving skills; proactive in asking questions and applying answers. Comfortable working independently in a fully remote environment with distributed teams. Associate degree required; bachelor’s degree preferred. Degree in healthcare administration, public health, nursing, or a related field is a plus. Equivalent combination of education and relevant experience may be considered. Desired Qualifications Experience credentialing for VA or other federal healthcare systems. Familiarity with systems such as iCIMS, HireRight, or HSH. Interest in process improvement and developing into a credentialing lead role over time. About Aptive Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies. Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector.​ Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.​ EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.