Amplitude

Secure AI-powered features by designing and implementing security guardrails, threat modeling, and collaborating with developers. | Experience in application security, backend development (TypeScript, Python, Java), API security, and interest in AI/ML system security. | We're looking for an Application Security Engineer II to help secure Amplitude's emerging AI-powered features, from chatbots to agentic systems. This role is ideal for a security engineer who loves working at the intersection of AI, application security, and product development; someone who can threat model novel attack surfaces, partner with engineers to design safer systems, and build guardrails that make secure innovation easier. You'll work closely with developers, AI product teams, and security peers to evaluate risks in AI-driven features (such as LLM-based assistants, connectors, and agent integrations), guide secure design, and implement automated defenses across the stack. This is a hands-on role where you'll help shape how we approach security for AI features at scale. You won't just report issues, you'll help fix issues and make it easier for others to avoid them. Key Responsibilities: • Contribute to building and maintaining secure-by-default development patterns, libraries, templates and model interaction patterns ("golden paths") • Implement security and AI-specific checks in CI/CD workflows (e.g. GitHub Actions, Argo Workflows) and in runtime environments (e.g. Kubernetes admission controllers) • Leverage AI/ML tools to automate code review, alert triage, log analysis, and threat detection for application-layer risks • Develop and maintain security guardrails, input/output filters, and policy enforcement layers for LLM interactions • Write and tune rules to catch insecure code patterns and prevent critical vulnerabilities from reaching production • Conduct threat modeling and security design reviews for AI-related products, such as chatbots, model-connected platforms (MCPs), and autonomous agents • Contribute to internal penetration tests against AI systems • Collaborate with developers to remediate security issues by offering clear guidance and, where needed, hands-on support • Contribute to internal tooling and frameworks to make secure development frictionless and fast What We're Looking For: • 2 - 5 years of experience in application or product security roles • Hands-on software development experience in at least one backend language (e.g. Python, TypeScript, Java) • Strong understanding of API security, authentication, and common web vulnerabilities (OWASP Top 10) • Experience or interest in AI/ML system security, including LLM application threat modeling or prompt security • Familiarity with CI/CD pipelines and modern deployment environments (e.g., Kubernetes, GitHub Actions) Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include: • Excellent medical, dental and vision insurance coverages, with 100% employer-paid premiums for employee medical, dental, vision on select plans • Flexible time off, paid holidays, and more • Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more • Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) • Employee Stock Purchase Program (ESPP) Other fun facts about Amplitude: • We were recognized in the Newsweek Excellence Index 2024. • Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2. • We're focused on growth. Check us out in Deloitte's 2023 Technology Fast 500 • We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world. • We invest in our people. We offer mentorship programs, management training, and wellness initiatives. • We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. • We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. • We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. • Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. "This role is eligible for equity, benefits and other forms of compensation. Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $138,000 - $207,000 total target cash (inclusive of bonus or commission) Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $154,000 - $231,000 total target cash (inclusive of bonus or commission) Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $154,000 - $231,000 total target cash (inclusive of bonus or commission) Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $138,000 - $207,000 total target cash (inclusive of bonus or commission) Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $138,000 - $207,000 total target cash (inclusive of bonus or commission) Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan." "Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

Lead and scale the North American Customer Success organization, ensuring customer retention, adoption, and growth, while acting as an executive sponsor for strategic accounts. | Over 8 years in SaaS or enterprise customer success, managing large teams, with strong technical understanding of complex SaaS products, and proven success in improving retention metrics. | Amplitude is the leading Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com. As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About Amplitude Amplitude is the pioneer of Digital Analytics, helping companies understand user behavior and build products people love. We are a data-driven, customer-focused organization committed to empowering our clients to achieve their digital growth goals. Join us in our mission to help the world build better products! The Opportunity We are seeking an exceptional AVP of Customer Success to lead and scale our North America Enterprise Customer Success Management organization. This is a critical leadership role responsible for driving customer adoption, retention, and expansion across our most strategic accounts by ensuring our customers realize business value from the Amplitude platform. This AVP of Customer Success will have direct ownership over the post-sale customer lifecycle for the region, including onboarding, adoption, value realization and growth. The ideal candidate will have a proven track record of leading high-performing teams, a deep understanding of the SaaS and digital Analytics landscape, and a strong technical background, ideally having served in a Technical Account Management (TAM), Sales Engineering (SE) or Professional Services function earlier in their career. What You'll Do: Key Responsibilities Strategic Leadership & Regional Ownership Define and execute the vision and strategy for the North America Customer Success Management organization, driving operational excellence across all post-sale motions. Own key performance indicators (KPIs) for the region, including gross retention and net revenue retention (NRR). Collaborate with Sales, Professional Services, Product and Marketing to ensure a seamless, end-to-end customer journey and champion the voice of the customer internally. Customer Lifecycle & Value Realization Ensure Amplitude successfully delivers quantifiable value for our customers through onboarding, renewal and growth. Act as an Executive Sponsor for Amplitude’s most strategic and complex enterprise accounts in North America, leveraging your deep technical expertise to drive successful outcome and unblock accounts Handle high-level customer escalations, providing a deep technical and business perspective to drive swift and satisfactory resolutions. Team Management & Scaling Lead, mentor, and scale a team of Customer Success Managers fostering a high-performance, customer-centric, and technically proficient culture. Develop and implement best-in-class playbooks for value realization, adoption, and risk mitigation across the entire customer portfolio. What You'll Bring: Required Experience & Qualifications Leadership & CS Experience 8+ years of experience in Customer Success, Account Management, or post-sales leadership within a B2B Enterprise SaaS environment. 5+ years of experience in managing large, regional, or global teams. Proven success in developing and executing strategies that significantly improved Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) Technical & Domain Expertise Strong Technical Acumen: Demonstrated ability to understand, explain, and evangelize a complex, highly technical B2B SaaS product (preferably in product analytics, data, or mar-tech). Prior Technical Field Experience (Highly Preferred): Previous experience as a Technical Account Manager (TAM), Sales Engineer (SE), Solutions Consultant, or similar client-facing technical role. Skills & Competencies Exceptional executive presence and communication skills, with the ability to articulate complex technical and business value to C-suite stakeholders. A strategic, analytical mindset with the ability to translate high-level vision into tactical, measurable plans for the team. Demonstrated ability to thrive in a fast-paced, high-growth, and constantly evolving technology environment. Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and wellbeing of our Ampliteers. Some of our benefit programs include: Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ and ​​​​​​​​Vision on select plans Flexible time off, ​p​aid holidays, and more Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), learning and development (annual), commuter transit/parking (monthly), home office equipment (annual), and much more Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) Employee Stock Purchase Program​ (ESPP)​ Other fun facts about Amplitude: G2: #1 product analytics solution and #3 best software product according to the 2022 G2 Best Software report. Business Insider: A top tech company to bet your career on. Fast Company: #3 most innovative enterprise company in the world. Amplitude went public via a direct listing in September 2021 and is now trading under the ticker AMPL. Founded in 2012, Amplitude is backed by Benchmark Capital, Sequoia Capital, IVP, Battery Ventures, Y Combinator and other top tier investors. We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world. Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. This role is eligible for equity, benefits and other forms of compensation. Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $258,000 - $387,000 total target cash (inclusive of bonus or commission) Based on legislation in New York City, the following details are for individuals who will work for Amplitude in New York City. New York City salary range: $287,000 - $431,000 total target cash (inclusive of bonus or commission) Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $287,000 - $431,000 total target cash (inclusive of bonus or commission) Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $258,000 - $387,000 total target cash (inclusive of bonus or commission) Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $258,000 - $387,000 total target cash (inclusive of bonus or commission) Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

| What we’re working on: We’re a team of startup engineers working on a new product within Amplitude. Here’s what drives us: It’s crazy how little software has changed over the past 20 years. It’s gotten a lot more powerful, but users still mostly do the same things - find the right page, find the right button, google how to do something, etc. We believe software should flex to meet users where they are rather than the other way around. We’re building an AI-powered personal chaperone for users, embedded into websites and apps. It’s a chatbot, but it’s a lot better in a few ways: It uses AI to personalize responses to every user, leveraging the power of Amplitude data It can show users around with a cursor - think “tour guide” mode It can perform actions on behalf of users by using APIs and interacting with other agent We’re looking for an excellent product builder to join us - someone who’s as excited as we are to build the next generation of UX and bring it to millions of users. What makes this role special? Immediate impact: The product you’ll be working on has real customers that are getting real value from it - no AI vaporware. High velocity: No sitting in meetings waiting for direction - we make decisions quickly and are always shipping. Our team came over from CommandAI and we embody startup energy. Killer team: We have >3 years of experience building production AI products. You’ll get to learn how real-world AI applications are made, deployed, monitored and scaled. Data moat: Amplitude has the largest repository of behavioral data in the world. We keep it light: We build cool stuff and have fun while we’re doing it. You’re someone who enjoys working with other curious people. What will you be doing? Owning the product: Our team is hyper-focused on building a great product - this includes using the product, listening to customer feedback, and surfacing ideas for where we can improve. There’s no engineering vs. product fences here - everyone is a product owner. Shipping features: Own full-stack features end-to-end: from ideation to design to implementation. Exploring the frontier: AI is constantly evolving - you’ll be testing out new models, techniques and libraries to chart the path forward. Examples of everyday work: Pair with our AI Engineering Lead to debug why an agent gave out a bad answer — and design a clever retrieval fix that solves the edge case. Build a pipeline that automatically spots blind spots in a knowledge base and automatically fills in the missing piece. Experiment with new frontier models and libraries, then present back to the team on what’s hype vs. what we should ship next. Jump into a customer debug session with a PM, see how an agent failed in the wild, and ship a fix that same day. Requirements Experience building full-stack features and applications Experience with relevant technologies (We use Python on the backend and React for the frontend_)_ Strong product intuition - proactively identify improvements without being asked Comfort with moving fast and making smart tradeoffs Stellar ownership of features and code quality Familiarity with LLMs/AI - either from work or your own exploration Bonus: You’ve been part of a small startup or skunkworks team and thrived in uncertainty You’ve built agents using frameworks like Pydantic AI You’ve worked deeply with TypeScript You’ve worked with applications built on Temporal You’ve built RAG pipelines before Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. Some of our benefit programs include: Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans Flexible time off, ​p​aid holidays, and more Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) Employee Stock Purchase Program​ (ESPP)​ Other fun facts about Amplitude: We were recognized in the Newsweek Excellence Index 2024. Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2. We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™ We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

| What we’re working on: We’re a team of startup engineers working on a new product within Amplitude. Here’s what drives us: It’s crazy how little software has changed over the past 20 years. It’s gotten a lot more powerful, but users still mostly do the same things - find the right page, find the right button, google how to do something, etc. We believe software should flex to meet users where they are rather than the other way around. We’re building an AI-powered personal chaperone for users, embedded into websites and apps. It’s a chatbot, but it’s a lot better in a few ways: It uses AI to personalize responses to every user, leveraging the power of Amplitude data It can show users around with a cursor - think “tour guide” mode It can perform actions on behalf of users by using APIs and interacting with other agent We’re looking for an excellent product builder to join us - someone who’s as excited as we are to build the next generation of UX and bring it to millions of users. What makes this role special? Immediate impact: The product you’ll be working on has real customers that are getting real value from it - no AI vaporware. High velocity: No sitting in meetings waiting for direction - we make decisions quickly and are always shipping. Our team came over from CommandAI and we embody startup energy. Killer team: We have >3 years of experience building production AI products. You’ll get to learn how real-world AI applications are made, deployed, monitored and scaled. Data moat: Amplitude has the largest repository of behavioral data in the world. We keep it light: We build cool stuff and have fun while we’re doing it. You’re someone who enjoys working with other curious people. What will you be doing? Owning the product: Our team is hyper-focused on building a great product - this includes using the product, listening to customer feedback, and surfacing ideas for where we can improve. There’s no engineering vs. product fences here - everyone is a product owner. Shipping features: Own full-stack features end-to-end: from ideation to design to implementation. Exploring the frontier: AI is constantly evolving - you’ll be testing out new models, techniques and libraries to chart the path forward. Examples of everyday work: Pair with our AI Engineering Lead to debug why an agent gave out a bad answer — and design a clever retrieval fix that solves the edge case. Build a pipeline that automatically spots blind spots in a knowledge base and automatically fills in the missing piece. Experiment with new frontier models and libraries, then present back to the team on what’s hype vs. what we should ship next. Jump into a customer debug session with a PM, see how an agent failed in the wild, and ship a fix that same day. Requirements Experience building full-stack features and applications Experience with relevant technologies (We use Python on the backend and React for the frontend_)_ Strong product intuition - proactively identify improvements without being asked Comfort with moving fast and making smart tradeoffs Stellar ownership of features and code quality Familiarity with LLMs/AI - either from work or your own exploration Bonus: You’ve been part of a small startup or skunkworks team and thrived in uncertainty You’ve built agents using frameworks like Pydantic AI You’ve worked deeply with TypeScript You’ve worked with applications built on Temporal You’ve built RAG pipelines before Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era. Some of our benefit programs include: Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans Flexible time off, ​p​aid holidays, and more Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) Employee Stock Purchase Program​ (ESPP)​ Other fun facts about Amplitude: We were recognized in the Newsweek Excellence Index 2024. Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2. We're focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500™ We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world. We invest in our people. We offer mentorship programs, management training, and wellness initiatives. We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Manage and grow a portfolio of mid-market SaaS customers by building growth strategies, securing renewals and expansions, and ensuring successful product adoption. | 4+ years in Customer Success/Account Management, 2+ years with mid-market SaaS customers, experience managing 30-40 customers with $6-8M book value, strong technical aptitude and business acumen. | Description: • Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions • Identify and develop relationships with client executives including VPs, C-suite officers, founders and CEOs • Plan and deliver value-based business reviews with customer executives • Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude • Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude • Project-manage the customer journey using internal and external resources as needed • Partner with Professional Services to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights • Leverage Amplitude product expertise along with customer use-case knowledge to derive valuable insights • Grow book of business in partnership with sales and support customer success journeys • Work in a fast-paced environment wearing many hats, applying a growth mindset to learn technical and job skills Requirements: • Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth • A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes • Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations) • 4+ years of prior experience in a Customer Success / Account Management role • 2+ years working with mid-market SaaS customers • Experience handling approximately 30-40 customers with a book value of $6-8mm • Open to candidates located in EST or CST time zones (supporting east and central U.S. regions) Benefits: • Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans • Flexible time off, paid holidays, and more • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more • Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) • Employee Stock Purchase Program (ESPP) • Mentorship programs, management training, and wellness initiatives • Charitable giving grant and paid volunteer time off • Home office equipment stipend (annual) • Learning and development stipend (quarterly) • Wellness stipend (monthly) • Commuter transit/parking stipend (monthly)

Serve as a trusted technical advisor providing strategic consultation on taxonomy design, data governance, and integration of Amplitude products to optimize customer data management and business outcomes. | At least 5 years of customer-facing technical experience engaging enterprise accounts, proficiency with API/SDK concepts and programming languages underpinning modern web and mobile development, and strong communication and problem-solving skills. | Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike's, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2's Summer 2025 Report. Learn how to optimize your digital products and business at amplitude.com. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive. The candidate MUST be located in the west region (PST or MST) as this position will be aligned with our west accounts. The ideal cities include, but not limited to, the following: San Francisco, CA Seattle, WA Los Angeles, CA San Diego, CA Portland, OR Denver, CO Remote - West About The Role & Team Join us as we deliver innovative and creative solutions to our customers. We're looking for a Senior Customer Success Architect that will be based in the west region with experience providing guidance on data management and consultative support on customer taxonomy and tech stack. Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. As a Senior Customer Success Architect, you will: • Serve as a trusted technical advisor for our customers. • Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance. • Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner. • Gather, organize, and report trends and customer insights to optimize business processes, documentation and services. • Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers. • Potential travel is once per quarter. You'll be a great addition to the team if you have: • Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes. • Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies. • Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company. • Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners. At a minimum, you need to have: • At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts. • Competent in API / SDK concepts, programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs). Who We Are The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era. Some of our benefit programs include: • Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental,Vision on select plans • Flexible time off, paid holidays, and more • Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more • Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) • Employee Stock Purchase Program (ESPP) Other fun facts about Amplitude: • We were recognized in the Newsweek Excellence Index 2024. • Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on G2. • We're focused on growth. Check us out in Deloitte's 2023 Technology Fast 500™ • We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world. • We invest in our people. We offer mentorship programs, management training, and wellness initiatives. • We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. • We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. • We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. • Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom. Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. This role is eligible for equity, benefits and other forms of compensation. Based on Colorado law, the following details are for individuals who will work for Amplitude in Colorado. Colorado range: $148,000 - $222,000 total target cash (inclusive of bonus or commission) Based on legislation in California, the following details are for individuals who will work for Amplitude in San Francisco Bay Area of California. Salary range: $164,000 - $246,000 total target cash (inclusive of bonus or commission) Based on legislation in California, the following details are for individuals who will work for Amplitude in California outside of the San Francisco Bay Area. California salary range: $148,000 - $222,000 total target cash (inclusive of bonus or commission) Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington state. Washington salary range: $148,000 - $222,000 total target cash (inclusive of bonus or commission) Based on legislation in Washington state, the following details are for individuals who will work for Amplitude in Washington only: unlimited PTO, 10 to 13 holidays annually (will vary), medical dental and vision PPO and CDHP plans. Finally, a company sponsored 401(k) retirement plan. #LI-GF1 #LI-Remote By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice. Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

| We’re building AI interfaces that don’t suck. The AI Team at Amplitude is creating new product experiences powered by intelligent agents — but we care just as much about how they show up in the UI as we do about the backend. If you’ve ever used an AI product and thought, “Why is this so unhelpful” you’re in the right place. This role is for a fullstack engineer who leans frontend, has a strong product sense, and cares deeply about quality. You’ll own experiences end-to-end, from system design to pixel polish, and help define what “usable” AI feels like. You’ll be part of a small, scrappy, high-context team working across the entire LLM stack — from prompt design to infra to monitoring to customer-facing UX. We move fast, own our work, and prioritize quality + learning over throwing models at the wall. It’s ambitious, but we think this team has the potential to build something that becomes bigger than Amplitude’s core business in a short period of time. And we have the support of the company to do that. What you’ll do: Build fullstack features with a bias to frontend and UX ownership Craft thoughtful, fast, responsive UI components that interact with LLMs and agents Work closely with backend engineers to build bridges into orchestration and infra Pair with PMs and designers to rapidly iterate on new ideas and prototypes Help define best practices for AI UX — what does great prompting, feedback, and fallback look like? Own the end-user experience and obsess over polish You might be a fit if: You have 6+ years of fullstack engineering experience You care deeply about design, usability, and building products people love You have strong product intuition and proactively identify improvements without being asked You’re comfortable moving fast and making smart tradeoffs You’ve worked in early-stage or zero-to-one teams before You’re curious about AI and excited to shape how it gets surfaced to users Bonus if: You’ve built LLM apps, agents, or tools before You’ve been part of a small startup or skunkworks team and thrived in uncertainty You’ve been a founder or early-stage at a startup Why us? Scale — We’re a $300M+ ARR business and are working closely with our customers to co-develop this next product. Data — the existing analytics infra we’ve built puts us in a unique position to build useful AI products Org commitment — We are all in on this and devoting lots of company $ to it. This isn’t a sideshow research project. Tight team — We’re keeping the team intentionally small and insulating it from org bloat — no roadmap review, etc. Work closely with the Amplitude co-founders We’re betting the next chapter of Amplitude is AI-native — and this team is leading that charge.