Amplitude

Compensation

Full Description

Job Description: • Be the Ops Backbone: Build and maintain the processes, playbooks, and tools that keep Amplitude technical support consistent and efficient across regions. • Drive Repeatable Enablement: Own onboarding, ongoing training, and subject matter expert (SME) programs so our technical support engineers (TSEs) are always learning and leveling up. • Make Tools Work for Us: Partner with Product, Engineering, and IT to optimize and roll out support ticketing and AI/automation workflows that accelerate TSE success. • Turn Data Into Action: Build dashboards and surface insights on SLAs, CSAT, and other trends to guide planning and decisions. • Connect the Dots: Strengthen feedback loops between Technical Support, Product, and Engineering so customer pain points drive product improvements. Requirements: • 1-3 years in Support / Business Ops or Enablement working with technical teams. • A track record of driving measurable improvements through process, tooling, or training. • Familiarity with AI in support workflows and a desire to go deeper. • Strong project management and communication skills to scope, prioritize, and deliver. • Solid understanding of SaaS customer support workflows and tools (e.g. Zendesk, Jira, Slack, PagerDuty, Datadog, Intercom, Salesforce). Benefits: • Competitive medical, dental, and vision programs • Paid family bonding time off and family forming benefits • Annual leave plus holidays • Fully paid disability and life insurance programs • Wellness and Learning and Development allowances and more… • Employee Stock Purchase Program​ (ESPP)