Amplitude

Compensation

Full Description

Description: • Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions • Identify and develop relationships with client executives including VPs, C-suite officers, founders and CEOs • Plan and deliver value-based business reviews with customer executives • Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude • Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude • Project-manage the customer journey using internal and external resources as needed • Partner with Professional Services to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights • Leverage Amplitude product expertise along with customer use-case knowledge to derive valuable insights • Grow book of business in partnership with sales and support customer success journeys • Work in a fast-paced environment wearing many hats, applying a growth mindset to learn technical and job skills Requirements: • Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth • A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes • Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations) • 4+ years of prior experience in a Customer Success / Account Management role • 2+ years working with mid-market SaaS customers • Experience handling approximately 30-40 customers with a book value of $6-8mm • Open to candidates located in EST or CST time zones (supporting east and central U.S. regions) Benefits: • Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans • Flexible time off, paid holidays, and more • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more • Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) • Employee Stock Purchase Program (ESPP) • Mentorship programs, management training, and wellness initiatives • Charitable giving grant and paid volunteer time off • Home office equipment stipend (annual) • Learning and development stipend (quarterly) • Wellness stipend (monthly) • Commuter transit/parking stipend (monthly)