AAA

Assist members with questions related to memberships, provide solutions, and handle multiple systems efficiently. | High school diploma or GED, customer service experience, ability to multitask, and residence within 80 miles of the specified location. | Job Description: • Answer inbound calls and assist members with questions related to AAA memberships • Deliver personalized, proactive solutions and recommend valuable products and services • Engage with members using strong communication and a friendly, problem-solving mindset • Think quickly and critically to resolve issues—this is not a scripted environment • Navigate multiple systems and tools while actively listening and multitasking • Maintain a positive, can-do attitude in a fast-paced and evolving environment • Participate in ongoing coaching and development to continually enhance your performance Requirements: • Prior customer service experience (recent call center experience preferred) • Spanish fluency is a plus! • Excellent communication skills (written, verbal, and listening) • Ability to multitask and navigate computer systems in real time • A flexible, "can-do" mindset and willingness to adapt to change • High school diploma or GED • Ability to pass a background check and drug screening • Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019 Benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!)

Lead data management initiatives, ensure data quality, and support enterprise data governance. | Extensive experience in data analysis, SQL, Tableau, and Python, with leadership skills and ability to develop and deploy data models and reports. | Data Analyst Senior Please Note: This position is 100% remote; however, you must reside within 50 miles from our Costa Mesa or St. Louis, MO offices. You will be asked to come into the office for specific training courses and for bi-annual team meetings to meet senior leaders and other members of the organization. As a Senior Data Analyst, you are capable of creating, developing, testing, and deploying highly adaptive tools and reports used to support the business. You will be querying large datasets with SQL, developing dynamic Tableau reports, and automating tasks/developing data science models using Python and Jupyter notebooks. What You Will Do You will develop SQL scripts to develop data sources for Tableau reports and ad-hoc requests You will also identify and analyze trends, develop comprehensive forecasting and statistical models, and determine root causes for issues and provide options and solutions to managers and peers You will design, develop, and deploy various KPIs to track Service Quality, Productivity, Frequency, and Severity, along with developing reports to track new initiatives, annual performance goals, and provide analysis for recent results You are highly organized and able to work on multiple projects and ad-hoc requests each week, prioritize the various tasks for each project, communicate effectively on the progress made during the week or explain the challenges that are impacting a deadline and estimate when that project can be delivered You will research, develop, and implement new methods, procedures, and technologies to promote automated processes and efficiencies within the Claims department. You will strive to automate and simplify existing procedures and determine the most economical alternatives to reduce technical debt What You Will Need To thrive in this role, you will have extensive experience in a traditional data or analytics corporate environment You have the ability to learn new methodologies, databases, and analytical tools You have advanced skills in using Microsoft Excel and PowerPoint You have advanced Tableau and SQL skills. Certifications are a plus. You will have intermediate to advanced Python skills. Python certification is a plus. You have the ability to analyze, organize and shift priorities to meet the needs of senior leadership You have advanced leadership skills with an innovative mindset with demonstrated creativity to drive actionable results #LI-LD1 Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.

Lead and develop the product strategy for insurance administration systems, collaborating with cross-functional teams to execute the product roadmap and optimize complex business processes. | Requires 5+ years in product management or ownership, strong Agile experience, excellent communication skills, and familiarity with tools like JIRA and Confluence; industry-specific knowledge is a plus. | Overview Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. We need an ambitious, curious leader to join AAA Life's Policy Admin team as a Product Owner to help drive the biggest change in the company's history. How You’ll Work Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA) Relocation Eligibility: Available Responsibilities What You Will Do AAA Life Insurance Company seeks a curious and creative Product Owner to join our Policy Admin Team. The Policy Administration team was the pioneer of AAA Life’s digital transformation effort. In this role, you’ll be building upon this effort, defining our administration systems’ north star, and leading a team to get there. The successful candidate will develop a deep understanding of the AAA Life product suite, how they’re distributed, and the human and algorithmic steps it takes for an application to become a policy. You will be working cross-functionally with distribution, compliance, underwriting, and actuaries to fully understand and optimize complex insurance products and business processes. In this role, you’ll run your own scrum team of developers and quality assurance engineers and collaborate with product designers and business analysts to execute the product roadmap to meet our business needs. You will play a key role in “build or buy†decisions and manage vendors and their configuration vs customization decisions. • Develop the product strategy that supports the business’s goals. • Advocate for great user experiences when coordinating product development with business stakeholders to align priorities. • Own the platform strategy – long-term system health, scalability, and architectural tradeoffs. • Build or refine features to strengthen and grow our product portfolio while balancing against regulatory restrictions or business constraints. • Be comfortable standing behind product decisions in a highly constrained and ambiguous environment. • Lead the product development process from evangelizing the roadmap to creating detailed product requirements and managing prioritization. • Collaborate with engineering leadership, product designers, and a Scrum team of developers to execute the product vision. • Oversee production issues and resolution by coordinating across other product teams and 3rd party vendors. • Use quantitative and qualitative data to understand customer needs and drive decision making. Qualifications Qualifications Basic Required Qualifications • Bachelor's degree or relevant work experience. • 5+ years of work experience with 3+ years as a product manager or product owner. • A track record of increasing responsibility in product management. • Highly effective at building collaborative relationships across an organization • Experience developing and deploying features for a highly considered product or service. • Strong understanding of agile principles and practices, with experience in managing backlogs, writing user stories, and facilitating sprints. • Proficiency in agile tools and software (e.g., JIRA, Confluence). • Strong analytical and problem-solving abilities, with a knack for identifying and resolving issues efficiently. • Excellent verbal and written communication skills, capable of articulating complex concepts clearly to various audiences. • Meticulous attention to detail with the tenacity to pursue complex problems. Preferred Qualifications • Experience at a high-growth startup, consulting, or within insurance or financial services is a plus. • Familiarity with business analysis tools (e.g., Microsoft Excel, Miro) is advantageous. • Knowledge of SQL and Business Intelligence tools like PowerBI or Tableau. Position Success Criteria • Turns Ideas Into Outcomes – Achieves stretch results. Strong bias for action with sense of urgency and high energy. Practices collaborative working environment to achieve more. Able to work independently execute tasks and projects with limited oversight • Customer Value Obsessed – Able to understand customer’s perspective and needs. Viewed as business partner by external and internal customers. Anticipates customer needs to ensure no barriers to doing business • Communicates With Purpose - Candid, clear and concise in communication. Effectively matches style, tone and method to audience. Connects with intended audience. Manages communication and feedback within the organization • Builds Trust – Able to deal effectively with people in order to get work accomplished. Adjusts approach to fit the interpersonal style/needs of others. Recognizes the impact of one’s behavior on others. Utilizes technical and business contacts to meet job responsibilities • Balances Vision and Detail – Able to align personal work objectives with the organization’s strategic plan and objectives. Maintains perspective between the overall picture and tactical details while demonstrating forward thinking about tomorrow’s issues • Unwavering Curiosity – Understands business drivers and activities. Proactively works to stay on top of industry trends and maintain skills with various tools • Gets Details Right – Able to review data/documents for accuracy and consistency, keep records accurate and up to date, and take action to reduce error. Familiar with basic analytical and operational QA practices. Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable

Oversee sales operations functions, develop reports, manage compensation calculations, and ensure compliance in a sales environment. | Requires 4-6 years in insurance sales/operations, supervisory experience, and knowledge of insurance practices and compliance. | Agency Sales Operations Supervisor Oversee the daily operation of sales operations functions and analysts, including sales reporting, budgeting, ad-hoc analysis, incentive calculations, compliance, and other projects in support of the business unit. Ensure efficiency, accuracy, and compliance with guidelines and business processes. Conduct analysis, develop and maintain dashboards and reports to track sales performance, results, and key performance indicators so executives and sales management can make informed business decisions in pursuit of production goal attainment and the satisfaction of compliance and procedural objectives. Ensure data integrity and lead data enrichment initiatives. Responsible for all aspects of calculating compensation for sales agents, sales management, and other sales business unit employees on incentive or commission plans. Analyze compensation plan results and identify areas of concern or opportunity for improved alignment with organizational objectives and budgeted compensation spend. Responsible for budgeting and reconciliation, forecasting, cost/benefit analyses, as well as goal setting and allocation for the business unit. Analyze profitability and make ongoing recommendations to ensure profitability targets are met. Collaborate with sales leadership to implement sales strategies, planning, and goal setting in support of the organization's objectives. Participate in projects and coordinate with cross-functional teams to support initiatives, system enhancements, compensation changes, and compliance items. Ensure compliance with legal, regulatory, and organization requirements for the sales unit. Duties may include: performing quarterly licensing and file compliance audits for agents and sales management, researching and responding to audits, keeping up-to-date with changes in insurance regulations and industry best practices, collaborating with compliance officers to implement necessary changes and updates to maintain a high standard of compliance in the department. Facilitate and plan business unit events and meetings, training sessions, and provide off-site assistance as needed. Qualifications Bachelors Business Administration/Management Required 4-6 years Insurance sales/operations Required 1-3 years Supervisory Preferred Comprehensive understanding of insurance, practices, procedures, regulatory and compliance standards. General organizational and time management skills, as well as the ability to multitask and meet project deadlines. Analytical skills, including proven ability to accurately compile, analyze, and provide reporting for large quantities of complex data required. Proficiency in all Microsoft Office software products is required. Excellent professional verbal and written communication skills. Willingness to work in a fast-paced, challenging, and team-oriented environment. Ability to delegate and oversee projects and assignments to other employees. Knowledge of business specific ACE applications such as Salesforce, FIRM, SMART, MRM Portal, Business Objects, and insurance systems preferred. Ability to qualify for a Property & Casualty and Life Insurance Licenses. Travel Requirements Occasional travel to off-site business meetings or conferences. (5% proficiency) The starting pay range for this position is: $99,500.00 - $132,900.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.

Handle emergency roadside assistance calls, ensure safety, and document details accurately. | High school diploma, customer service experience, and bilingual skills are preferred. | Call Center Representative Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24 / 7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. Starting Pay : $18.85 / hour, with a scheduled pay increase after 6 months Weekend Shift Differential : earn an additional 10% = $20.74 per hour Bilingual Fluency : receive an additional $1.00 / hour for English / Spanish fluency (assessment provided) Tenure-Based Growth : scheduled pay increases up to $2.25 between 618 months, based on tenure and maintaining good standing Monthly Incentive Program : additional earning potential after 6 months, tied to performance and tenure Advancement Opportunities What You Will Do : • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. • Understand the nature of the member's distress, ensuring their immediate safety, and document the details promptly and accurately. • Maintain a compassionate and composed demeanor, especially during high-intensity calls. • Relay critical information to the internal and external teams to expedite the dispatching process. • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements : • Dedicated, quiet workspace without interruptions. • You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem / Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. • Demonstrated ability to uphold productivity and confidentiality in a remote setting. • Regular attendance in virtual team meetings and training sessions. • Availability during standard business hours and flexibility for possible shift adjustments. What You Will Need : • Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. • Ability to provide excellent customer service and thrive in a high-volume call environment. • Excellent communication skills, both verbal and written. • Empathy and a strong desire to help those in distress. • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. • Comprehensive understanding of maps, GPS systems, and traffic safety rules. • Proficiency in Microsoft Teams and Outlook. • High School diploma, GED or equivalent. Remarkable benefits : • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer

Provide exceptional customer service, resolve inquiries, and support policy updates in a high-volume call center environment. | High school diploma or GED, computer and communication skills, property & casualty license or ability to obtain, bilingual fluency in English/Spanish, and flexibility for extended hours. | Customer Service Representative - Insurance Join Wawanesa’s Award-Winning Insurance Call Center Team! We’re looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us! What We Offer • Starting Pay: $19.53 - $22.98 • Bilingual Fluency: earn an additional $0.50/hour for English/Spanish fluency (assessment provided) • Location Requirement: must reside within 80 miles of 20 First Plaza Center NW, Albuquerque, New Mexico 87102. • Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 9:30am MT - 6:00pm MT. • Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 8:30am MT - 8:45pm MT, plus Saturdays 9:00am MT - 6:00pm MT with one weekday off each week. • Comprehensive Benefits Package • Growth & Advancement Opportunities What You’ll Do • Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards. • Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions. • Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach. • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience. • Consistently meet and exceed individual and team performance goals in a high‑volume environment. Work-From-Home Requirements • Dedicated, quiet workspace without interruptions. • Teammates need to have sufficient internet connection capability while working remotely to maintain productivity and excellent member experience. • Internet Connection Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hard‑wired Ethernet connection may be required if Wi‑Fi is inadequate. • Demonstrated ability to uphold productivity and confidentiality in a remote setting. • Regular attendance in virtual team meetings and training sessions. • Availability during standard business hours and flexibility for possible shift adjustments. What You’ll Need • High School diploma or GED required; college degree preferred. • Strong computer, phone, typing, grammar, and multitasking skills. • Excellent customer service, active listening, and problem‑solving abilities. • Ability to balance efficiency and quality in a fast‑paced environment. • Strong attention to confidentiality and compliance with company guidelines. • Flexible to work extended hours, weekends, nights, and holidays. • Team‑oriented with positive communication and collaboration skills. • Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered). • Spanish fluency required for bilingual queue (assessment provided). • Previous insurance or call center experience preferred. • Must pass a background check and drug screening. • Must reside within 80 miles of 20 First Plaza Center NW, Albuquerque, New Mexico 87102. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K), Roth 401 (k) saving plan with company match • Remote work opportunities • Tuition assistance • Employee appreciation and recognition . Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service. We are proud to be an affiliate of the Auto Club of Southern California (AAA), Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization. We are proud to offer employees the flexibility to work from home (remote). You may work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed. Wawanesa Insurance is an Equal Opportunity Employer. Wawanesa Insurance will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Lead development and delivery of data solutions using big data and cloud technologies, architecting scalable systems and collaborating with business stakeholders. | 5+ years in technical lead or architect role with experience in AWS cloud, Hadoop ecosystem, NoSQL, SQL, data modeling, and strong communication skills. | Data and Analytics Technical Lead Job Description Please Note: This position is 100% remote, however, you must reside within driving distance of our offices in Independence, OH, to attend meetings and team collaboration. The Data Tech Lead is a member of the Insurance Data Engineering Team. They will play a critical role on the team, developing data solutions to solve business and technical problems. What You’ll Do • Leading the development & delivery of technical solutions • Architecting and coding solutions using big data tools and techniques • Understanding complex business problems to ensure projects are leveraging the appropriate technology and analytical tools in the delivery of a comprehensive solution • Understand the business goals/needs while utilizing big data and cloud technology to ingest, process, and analyze large amounts of data • Understand how to transform findings into actionable business opportunities • Understand the changing business needs of the organization/projects and recommend viable strategies for the future. • Author and/or Review architecture/design and other technical documents, ensuring high-quality deliverables and systems development across tech stacks and applications teams What You’ll Need • 5+ years of working experience in a technical lead or an architect role • Understanding of Cloud technology (preferably AWS- EC2, S3, Lambda, API Gateway,GLUE) and Big Data platforms (Hadoop- Sqoop, Hue, Impala, Hive, Hbase) • 3-5 years of Experience developing solutions on Hadoop and NoSQL databases • Experience with data modeling and business logic. • Ability to think outside the box and understand the big picture thought process • Ability to communicate clearly to business owners • Highly proficient in SQL -Data architecting experience a plus. Tableau and R is a plus • Data Mining/Data Warehousing/Business Intelligence experience a plus • Experience with automated deployments and source code/configuration management tools such as GitHub, AWS Cloud formation, Jenkins, Terraform, etc. • Ability to understand the big picture and drive the initiatives the lead to completion of the overall big picture • Excellent time management skills, strong organizational skills and detail orientation required. • Strong verbal and written communication skills and must also be a logical thinker with the ability to communicate clearly and effectively. #LI-SJ1 Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer