200 UM Corp (Enterprise)

Assist with setting up and maintaining sport science equipment, and communicate project outcomes to relevant stakeholders. | High school diploma required, some college preferred, with experience in athletics or related fields being advantageous. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. Sports Science Data Specialist I Knowledge, Skills and Ability Enrollment in an undergraduate program focusing on sport science or a related field (such as kinesiology, exercise science, etc.) Exceptional written and verbal communication skills, enabling effective interaction with diverse audiences. Strong organizational skills, capable of managing multiple tasks in a dynamic setting. Position Responsibilities Execute assigned intern projects, encompassing tasks such as setting up, dismantling, and maintaining sport science equipment. Articulate project outcomes to athletes, coaches, and relevant support personnel proficiently. Work in conjunction with sport science colleagues to enhance ongoing education and program refinement via sport science intern projects. QUALIFICATIONS Education: High School Diploma required with some college/in pursuit of degree in related fields (biomechanics, etc.) being preferred Experience: Preferred experience in collegiate athletics or related professional athletic experience The above statements are intended to describe the general nature and primary responsibilities of this job. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills & abilities required for a job. Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions associated with a job. Management reserves the right to revise duties as needed. The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Part time Employee Type: Temporary The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Supervising contact center operations to ensure performance goals are met, analyzing metrics, and training staff. | Minimum 4 years of relevant experience, leadership skills, and proficiency in computer software; healthcare-specific experience is preferred but not explicitly required. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth Department of Uhealth Connect has an exciting opportunity for a Full Time Supervisor, Contact Center to work Remotely. The individual in this position is part of the UHealth Connect Contact center and will be responsible for supporting functions that assist in creating and driving a culture of empathy, service excellence and delivery of patient centered care that impacts the patient experience across the UHealth System. Our Department thrives on teamwork and collaboration, and we know our employees achieve the greatest results when they are working together for a common goal. The incumbent is responsible for supervising a team of contact center agents who are responsible for patient access and registration for the University of Miami Health System. Success in this position requires the ability to manage, motivate and encourage agents through positive communication and feedback. This role also requires being available to affect the entirety of the team's operations by effectively building call center culture according to our core values promoting and fostering an environment where staff feels a sense of “purpose, worthwhile work, and making a difference. Core Responsibilities: Supervises over the daily work flows of staff to ensure performance goals for customer satisfaction, quality, productivity, and key performance metrics are consistently met. Monitors and analyzes quantitative service and productivity metrics (i.e. average speed to answer, abandon rate, service level, appointments scheduled, etc.) Partners with Quality Assurance team to monitor and analyze team’s quality and patient satisfaction metrics (i.e. call monitoring for adherence, compliance of registration documentation, etc.). Coordinates with Flight Control team to maximize staff productivity and availability within the contact center. Collaborates with other internal teams to provide cross coverage activities in order to ensure that UHealth Connect meets customer expectations. Assists the Patient Access Manager with planning, organizing and scheduling for the daily expected call service level, volumes of visits pending verification and authorization within 14 days of scheduled appointment, including same day appointments and add-on in office procedures for the UMMG Practice. Ensures that appointments scheduled are accurate and payors meet time frame for authorization guidelines for financial clearance of appointment prior to patient’s arrival. Communicates policy changes and all business operation updates to staff on a timely basis. Conducts department wide meetings to maintain two- way communication, problems solving, and relaying information Supervises, orients, trains, evaluates and monitors on the job performance for staff responsible for verification of benefits, obtaining authorization and registration of insurance information in UChart. Administers training programs for new hires and existing staff including refining and scheduling appropriate training sessions. Uses best practice techniques to motivate and to encourage agents through positive communication and feedback. Develops contests, awards and themes that increase agents' loyalty, commitment, and focus. Conducts formal performance reviews, including annual goal-setting/performance development plan, mid-year performance review, and final year- end performance review. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS: High School Diploma or equivalent is required, Bachelor’s Degree in relevant field preferred Minimum 4 years of relevant experience required Knowledge, Skills and Attitudes: Experience as change agent, motivator and influencer in a setting employing at least 50 people Comfortable designing and delivering small and/or large group training The ability to communicate effectively with all types of people at all levels is critical. Ability to manage and coordinate the activities of other employees and ensure a high level of performance. Excellent customer service skills. Ability to maintain effective interpersonal relationships. Commitment to the University’s core values. Ability to direct, manage, implement, and evaluate department operations. Ability to establish department goals and objectives that support the strategic plan. Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop and train others. Proficiency in computer software (i.e. Microsoft Office). Any relevant education, certifications and/or work experience may be considered. #LI-EL1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Lead and manage healthcare revenue cycle systems transformation, develop strategic plans, and optimize performance across the organization. | Minimum 7 years of relevant experience in healthcare IT, revenue cycle systems, and leadership, with a focus on strategic transformation and stakeholder management. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. CORE JOB SUMMARY The Associate Vice President, Revenue Cycle Systems acts as a key member of the University of Miami Information Technology executive leadership team. The position leads complex healthcare revenue cycle systems, including but not limited to Epic, across multiple service lines with the goal of continuously improving performance and the overall consumer experience. The position is responsible for driving the strategy and execution of the University’s IT revenue cycle initiatives and delivering best in class solutions that enhance efficiency, compliance, and financial performance. Reporting to the Senior Vice President & Chief Information and Digital Officer, the position also acts as a strategic partner and key change agent for internal stakeholders and a technically proficient leader responsible for shaping and executing the University’s IT revenue cycle strategy. CORE JOB FUNCTIONS Builds strong relationships with stakeholders and clients to ensure satisfaction with product/technology service and gains knowledge of opportunities for improvement, ensuring the highest ROI for the organization. Leads and manages full-cycle IT revenue cycle transformation and implementation projects, including assessment, design, build, testing, training, and go-live support. Applies data-driven analytic frameworks, domain expertise, and external thought leadership to guide executive leadership on prioritization and development of strategic plans, objectives, quality improvement programs, and state-of-the-art advances in revenue cycle workflows and processes. Manages substantial revenue cycle improvement projects and ensures the quality, effectiveness, compliance, and financial soundness of new programs and initiatives. Consults with clients to identify revenue cycle optimization opportunities, leveraging operational and clinical expertise to assess and advise on improving performance across the full revenue cycle, including scheduling, coding, billing, denial management, and collections. Contributes directly to the strategy, development, and quality of IT Service Management and service delivery capability, with exposure to all facets of the IT organization—technologies, projects, strategies, and operations. Acts as an active stakeholder and driver in underlying operations process and infrastructure, directing continuous improvements across supporting teams to meet existing customer SLAs, OLAs, and compliance requirements. Provides leadership, vision, and direction to the IT revenue cycle systems team, and works with the Chief Information and Digital Officer and other IT leaders to develop execution tactics and IT logistics in the context of the business strategy and initiatives. Also collaborates with the Chief Information Security Officer to ensure business application products are effectively secured and risks are mitigated. Develops productive relationships with business leaders and product managers across the organization to influence how business applications can enable new sources of value. Ensures that processes (including those of external service providers) are conducted in a compliant manner. Leads a team, developing their skills and capabilities to meet the needs of the organization, and builds on existing recruiting capabilities to address new needs and skills gaps. Manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization. Facilitates the system governance process to gain consensus on a prioritized set of measurable business outcomes that applications and products must support. Oversees benefits realization and the development of processes and tools, in conjunction with infrastructure and operations, to automate the handoff from project to operations and ensure business outcomes are achieved. Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor’s degree in relevant field required Certification and Licensing: Refer to department description for applicable certification requirements Experience: Minimum 7 years of relevant experience required Knowledge, Skills and Attitudes: Strategic Leadership: Commitment to the University's core values, mission and vision. Understands the strategic vision and major initiatives to lead and influence across departments to achieve goals and drive strategic initiatives. Operational Transformation: Ability to drive operational efficiency. Change Leadership: Ability to lead organizational change initiatives, fostering a culture of innovation and adaptability. Financial Stewardship: Ensures fiscal responsibility, and optimization of financial performance. Stakeholder Engagement: Engaging and communicating with key stakeholders, building strategic partnerships, and enhancing the university's reputation. Innovation: Drives innovation by encouraging/implementing innovative solutions and driving continuous improvement. Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Collaborate with stakeholders to optimize Epic clinical workflows, support application implementation and upgrades, and provide end-user training. | Minimum 5 years of healthcare IT experience, Epic Inpatient Certification, and ability to work flexible hours. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. *REMOTE* The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full-time Epic Senior Analyst, Optimization The Epic Senior Analyst, Optimization initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues. Core Responsibilities: Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. Serves as a primary support contact for application end‐users. Initiates the design, development, implementation, and maintenance of the application. Initiates all phases of testing and the documentation of workflow design. Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. Initiates the identification of issues and guides the work to resolve them. Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations. Collaborates with trainers on application changes and new features to develop documentation and training strategies. Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs. Participates in on-call rotations and support and attend and participates in, applicable committees. Maintains regular communication with team members, including participating in weekly project team meetings. Reviews the status of projects and issues on an ongoing basis with leadership. Remains knowledgeable about UHealth’s policies, procedures, and business operations. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings. Workflow design and build across all clinical spaces: ambulatory, inpatient and perioperative Incorporates research and evidence-based knowledge into workflow design Collaborates with end users, clinical leaders, and Chief Medical Informatics Officer in an agile fashion to enhance Epic to improve patient safety and outcomes by designing, developing, implementing, and educating on use of clinical application tools Creates a communications strategy for workflow design for nursing/clinical informatics in concert with the overall IT communication strategy Works with vendors to proactively strategize on development and/or enhancement of clinical information system solutions to meet organizational business needs Collaborates with clinical ad executive leaders in planning, developing, and implementing program expansion and growth, including new business ventures and projects Design, develop and modify the electronic health record to establish standards for clinical documentation and improve patient care outcomes Develops and engages end users to support workflow optimization and changes, including Epic upgrades and ongoing enhancements Provides critical analysis and evaluation of Epic workflow and recommends revision of clinical systems, processes and workflow to ensure achievement of positive patient outcomes Collaborate with other Epic Application teams to design and develop integrated Epic workflow This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Bachelor’s degree in relevant field Minimum 5 years of relevant experience Epic Inpatient Certification; multiple certifications i.e. Ambulatory preferred Ability to work evenings, nights, and weekends as necessary. Proficiency in computer software (i.e. Microsoft Office). Ability to recognize, analyze, and solve a variety of problems. Ability to communicate effectively in both oral and written form. Ability to lead, motivate, develop and train others. Any relevant education, certifications and/or work experience may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Provide technical support for desktop hardware and software, assist with installations, and document support interactions. | Associate's degree and at least 3 years of relevant experience in desktop support, with proficiency in Windows and Mac environments. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services, related to business applications and operating systems, to ensure enterprise-wide networks and peripherals are functioning properly. This employee collaborates with management, network services, and application development to identify requirements and resolutions to incidents for all Academy Employees located at the Newman Alumni Center location. Job Functions 1. Responsible for installation, troubleshooting, configuration, and repair of UM managed equipment including desktop PC, laptops, printers, and comparable devices across Windows and Mac environments. 2. Provide quality customer service support in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing. Use discretion and judgment to organize and perform the requested services promptly and efficiently. 3. Organizes and prioritizes support requests. 4. Monitors, administers, tracks, and verify completion of Desktop Support incident. 5. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software. 6. Prepares, installs, tests, and certifies any desktop configuration, including software drivers. 7. Provide remote technical support for the installation, coordination, and daily operation of user application software on the network using remote tools available. 8. Applies migration from the previous PC and executes PC hardware moves. 9. Loads and configure software on desktop as needed. 10. Document all interactions with users related to the incidents and Requests in the ServiceNow incident tracking system. 11. Decommissions any existing hardware that has been replaced and ensure Hard Drive and UM media are disposed of following the Universities standards and procedures. 12. Adheres to University and unit-level policies and procedures and safeguards University assets. 13. On-call to respond to software or hardware issues as required for Escalated issues and after-hour support. 14. Technician will be the first point of contact for Academy employees and VIP employees located at the Newman Alumni Center. Minimum Qualifications Education: Associate’s degree. Experience: Minimum 3 years of relevant experience. Any relevant education, certifications and/or work experience may be considered. Knowledge, Skills, and Attitudes: • Skill in completing assignments accurately and with attention to detail. • Ability to analyze, organize and prioritize work under pressure while meeting deadlines. • Ability to process and handle confidential information with discretion. • Ability to work evenings, nights, and weekends, as necessary. • Commitment to the University’s core values. • Ability to work independently and/or in a collaborative environment. • Proficiency in computer software (i.e., Microsoft Office). The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Maintain and administer computer networks and systems, monitor logs, manage accounts, and implement infrastructure improvements. | Minimum 3 years of relevant experience, experience with VMware, Windows and Linux OS, and networking knowledge. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami IT Department has an opportunity for a full-time Systems Administrator to work in Coral Gables, Florida. The Systems Administrator maintains and administers computer networks and equipment to ensure optimal performance in and fast recovery from emergency situations. The incumbent ensures effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software, and related infrastructure. Core Responsibilities: Monitors system logs and activity on all servers. Replaces defective hardware on clients and servers. Installs, maintains, and updates project and task tracking tools. Manages Windows account maintenance, including additions, changes, and removals. Maintains integrity of Windows accounts and data on the enterprise’s file server. Manages Windows security features to protect confidential information while allowing appropriate access. Researches, installs, and tests software updates and patches to support applications and various operating systems. Recommends infrastructure changes and improvements. Updates software and hardware inventory and documents any changes to either. Develops, supports, and maintains Windows file and prints servers for all clients. Maintains service level agreements with the various user departments and enterprise business units. Works closely with others within the IT function to define metrics, which are used to measure and communicate the efficiency and effectiveness of the Windows operating environment. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: Works independently on tickets or assigned work. MINIMUM QUALIFICATIONS Bachelor’s degree in relevant field Azure, VMware, Windows certifications preferred Minimum 3 years of relevant experience. Experience scripting in PowerShell and Bash (preferred) Experience working with Windows and Linux operating systems. 2-5 years, (required) Experience working with VMware, include vCenter, VMware update manager, upgrading, and troubleshooting 1-3 Years, (required) Knowledge of Nutanix hardware and software applications, Prism and Acropolis (preferred) Experience working with Microsoft Azure (preferred) Strong understanding of basic networking concepts (required) Experience working with enterprise class hardware, troubleshooting, installing and repairing (required) Works independently on tickets or assigned work. Skill in completing assignments accurately and with attention to detail. Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Ability to process and handle confidential information with discretion. Ability to work evenings, nights, and weekends as necessary. Commitment to the University’s core values. Ability to work independently and/or in a collaborative environment. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.