200 UM Corp (Enterprise)

Provide technical user support and troubleshooting for desktop and network issues in an academic environment. | Minimum 1 year relevant experience, technical proficiency, teamwork, and communication skills required. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami’s UMIT Department has an exciting opportunity for a full-time Desktop Support Technician to work in Coral Gables, Florida. The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician monitors systems and advises senior staff of network application status. Core Responsibilities: Acts as first point of contact in the problem determination process, for desktop and network issues. Provides quality customer service to all clients in a timely and professional manner. Organizes and prioritizes support requests. Monitors, administers, tracks, and verifies completion of help desk tickets. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software. Prepares, installs, tests, and certifies any desktop configuration, including software drivers. Conducts basic troubleshooting for desktop and laptop computers. Applies migration from the previous PC and executes PC hardware moves. Loads and configures software at desktop. Verifies software is functional and escalates issues. Decommissions any existing hardware that has been replaced. Completes, updates, and closes Service Center tickets. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. MINIMUM QUALIFICATIONS: High School Diploma or equivalent/relevant experience, certification or license Minimum 1 year of relevant experience required Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Provide comprehensive administrative support including scheduling, document preparation, and communication coordination for department leadership. | Requires minimum 3 years relevant experience, proficiency in office software, strong communication skills, and ability to handle confidential information. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The Department of Pathology has an exciting opportunity for a full-time Senior Administrative Assistant to work hybrid in Miami, FL. CORE JOB SUMMARY The Sr. Administrative Assistant performs a variety of clerical functions and office support activities for the assigned department(s) to facilitate the efficient operations of the office. CORE JOB FUNCTIONS Supports department and/or department leadership with daily clerical tasks. Collects, reviews, analyzes complex and/or confidential data and prepares reports, charts, budgets and other presentation materials. Responds to or routes non-routine, priority or confidential inquiries from external or internal sources with correspondence or other messaging on behalf of department leadership. Plans meetings and takes detailed minutes, as needed. Answers phone calls, provides information to callers or connects callers to appropriate staff. Schedules appointments and updates calendars. Makes travel arrangements and reservations for department leadership and staff, as needed. Composes and types of correspondence, such as informative materials; creates spreadsheets and presentations. Greets and provides general support to visitors. Develops and maintains department filing system. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: High school diploma or equivalent Experience: Minimum 3 years of relevant experience Knowledge, Skills and Attitudes: General knowledge of office procedures and operations Ability to accurately prepare and maintain records, files, reports and correspondence Ability to communicate effectively in both oral and written form Ability to maintain effective interpersonal relationships Ability to process and handle confidential information with discretion Skill in completing assignments accurately and with attention to detail Proficiency in computer software (i.e. Microsoft Office) Department Specific Functions Provide direct support to those who are in Medical Directors roles and be a liaison in facilitating operations. Responsible for pre and post travel request in compliance with UM policy. Assist Medical Directors with documenting their time with the TERMS system. Will facilitate preparation and attend leadership meetings to support the medical directors and follow up on each item. Liaison between referring physicians and Pathologist in facilitating services any Pathology services Assist in recredentialing paperwork Responsible for supporting 6 to 8 Pathologist. Update CV monthly for each faculty member Set up and follow up on all meetings and provide minutes. Use of BOX to document all Professional allowance use for the faculty in accordance to University Policy. Coordinate in coming faculty moves to include, microscopes, office and staffing assistance Coordinate recruitment of faculty The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Oversee and improve call center operations, manage staff, and implement customer experience strategies. | Bachelor's degree, 7+ years relevant experience, strong leadership, strategic planning, and operational management skills. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. CORE JOB SUMMARY The Director, Contact Center plans and executes all Call Center operations. The Director, Contact Center manages staff and develops processes to ensure continuous improvement in the delivery and quality of services. The Director, Contact Center executes the vision for the operation and is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities. The incumbent manages the performance metrics which include call efficiency, low average speed of answer, low abandonment rate, high staff utilization, high adherence, and occupancy metrics. CORE JOB FUNCTIONS 1. Oversees activities related to scheduling new patient appointments including scheduling and registration of appointments, proper data entry of all insurance classifications, coverages, and guarantor information, and attainment of accurate financial, and referral information at the time of scheduling. 2. Establishes and defines the department’s overarching customer experience strategy while providing managerial oversight of the initiative. 3. Educates, instills, and motivates broad cultural change across the organization to consistently improve the customer experience by putting the customer first. 4. Designs and establishes consistency across all channels of customer interaction while working across functional boundaries, influencing and obtaining agreements on how to deliver the greatest value to the customer. 5. Builds a high-performing leadership team by coaching, developing, and establishing clear roles, direction, responsibilities, and performance requirements for the leadership team. 6. Develops improvement initiatives to drive innovation and change in the operation of the call center. 7. Performs cost-benefit analysis and identifies cost efficiencies and savings opportunities. 8. Learns and develops best practices to improve customer service, management/supervisory procedures & associate experience 9. Builds and manages Training and Quality Improvement processes to identify and act upon ways to improve work processes, enhance quality, productivity, and service levels 10. Ensures adequate staffing with appropriate training in the department by implementing a training program and conducting regular staffing analysis base on productivity and volume of visits due to expansion and/or new providers 11. Collects department statistics and performance improvement data; designs, develops, and maintains weekly departments management reports, in order to track and trend daily and cumulative statistics and productivity measures and standards. 12. Assumes overall responsibility (directly or through delegation to other staff members) for personnel management of the Department including hiring, orienting, training, scheduling, coaching, counseling, disciplining, evaluating, promoting, and terminating employees. 13. Investigates inquiries made by Faculty, Administration, Department Director, and Manager, and provide prompt feedback identifying the root cause, and action plan to prevent similar errors for occurring again 14. Creates and maintain a positive motivational work environment; ensures team members are adequately equipped to perform their duties and responsibilities Provides team members with opportunities for career development and learning opportunities; proactively manages turnover issues. 15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor’s degree in relevant field required Experience: Minimum 7 years of relevant experience required Certification and Licensing: Refer to department description for applicable certification requirements Knowledge, Skills and Abilities: Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans. Financial Management: Ensures fiscal responsibility, and optimization of financial performance. Resource Management: Ability to allocate resources and drive innovation and growth. Adaptability: Proven ability to adjust to changes and leads/inspires transformational change. Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery. Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities. Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication. This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Lead and manage healthcare revenue cycle systems transformation, develop strategic plans, and optimize performance across the organization. | Minimum 7 years of relevant experience in healthcare IT, revenue cycle systems, and leadership, with a focus on strategic transformation and stakeholder management. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. CORE JOB SUMMARY The Associate Vice President, Revenue Cycle Systems acts as a key member of the University of Miami Information Technology executive leadership team. The position leads complex healthcare revenue cycle systems, including but not limited to Epic, across multiple service lines with the goal of continuously improving performance and the overall consumer experience. The position is responsible for driving the strategy and execution of the University’s IT revenue cycle initiatives and delivering best in class solutions that enhance efficiency, compliance, and financial performance. Reporting to the Senior Vice President & Chief Information and Digital Officer, the position also acts as a strategic partner and key change agent for internal stakeholders and a technically proficient leader responsible for shaping and executing the University’s IT revenue cycle strategy. CORE JOB FUNCTIONS Builds strong relationships with stakeholders and clients to ensure satisfaction with product/technology service and gains knowledge of opportunities for improvement, ensuring the highest ROI for the organization. Leads and manages full-cycle IT revenue cycle transformation and implementation projects, including assessment, design, build, testing, training, and go-live support. Applies data-driven analytic frameworks, domain expertise, and external thought leadership to guide executive leadership on prioritization and development of strategic plans, objectives, quality improvement programs, and state-of-the-art advances in revenue cycle workflows and processes. Manages substantial revenue cycle improvement projects and ensures the quality, effectiveness, compliance, and financial soundness of new programs and initiatives. Consults with clients to identify revenue cycle optimization opportunities, leveraging operational and clinical expertise to assess and advise on improving performance across the full revenue cycle, including scheduling, coding, billing, denial management, and collections. Contributes directly to the strategy, development, and quality of IT Service Management and service delivery capability, with exposure to all facets of the IT organization—technologies, projects, strategies, and operations. Acts as an active stakeholder and driver in underlying operations process and infrastructure, directing continuous improvements across supporting teams to meet existing customer SLAs, OLAs, and compliance requirements. Provides leadership, vision, and direction to the IT revenue cycle systems team, and works with the Chief Information and Digital Officer and other IT leaders to develop execution tactics and IT logistics in the context of the business strategy and initiatives. Also collaborates with the Chief Information Security Officer to ensure business application products are effectively secured and risks are mitigated. Develops productive relationships with business leaders and product managers across the organization to influence how business applications can enable new sources of value. Ensures that processes (including those of external service providers) are conducted in a compliant manner. Leads a team, developing their skills and capabilities to meet the needs of the organization, and builds on existing recruiting capabilities to address new needs and skills gaps. Manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization. Facilitates the system governance process to gain consensus on a prioritized set of measurable business outcomes that applications and products must support. Oversees benefits realization and the development of processes and tools, in conjunction with infrastructure and operations, to automate the handoff from project to operations and ensure business outcomes are achieved. Ensures internal control oversight and compliance with laws and regulations, safeguarding of assets, compliance with University policies and procedures, reliability of internal and external reporting, and efficiency and effectiveness of operations. Creates an effective control environment, conducts risk assessment, implements and monitors controls. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor’s degree in relevant field required Certification and Licensing: Refer to department description for applicable certification requirements Experience: Minimum 7 years of relevant experience required Knowledge, Skills and Attitudes: Strategic Leadership: Commitment to the University's core values, mission and vision. Understands the strategic vision and major initiatives to lead and influence across departments to achieve goals and drive strategic initiatives. Operational Transformation: Ability to drive operational efficiency. Change Leadership: Ability to lead organizational change initiatives, fostering a culture of innovation and adaptability. Financial Stewardship: Ensures fiscal responsibility, and optimization of financial performance. Stakeholder Engagement: Engaging and communicating with key stakeholders, building strategic partnerships, and enhancing the university's reputation. Innovation: Drives innovation by encouraging/implementing innovative solutions and driving continuous improvement. Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.