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Recurly

Senior Customer Success Manager I

RecurlyAnywhereFull-time
View Job
Compensation$70K - 120K a year

Manage and grow a portfolio of high-value SaaS customers through strategic engagement, technical support, and advocacy. | 3-5 years of customer-facing SaaS experience, strong communication skills, ability to build strategic relationships, and familiarity with B2B and subscription models. | About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024. Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives. Recurly seeks a Senior Customer Success Manager that is a master relationship-builder and dynamic communicator with a track record of successfully building rapport with client partners. You will focus on helping customers derive value from Recurly. It’s about you helping them understand how to grow their own business through more strategic use of Recurly. Their success is yours! To be truly successful in this role, you must bring a level of passion and energy to everything you do. You must thrive in our fast-paced environment yet be highly adept at understanding and working with our high-valued customers. You are process driven, meticulously organized and effectively manage your time to yield the highest outcome of your book of business. You must understand your customer’s business units, changing stakeholders, evolving decision-making processes, and more. As a Senior Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with the onboarding team and solutions engineers to drive the initial implementation and integration. You’ll work with the technical support team to educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Recurly delivers to their organization. You will develop a deep understanding of customer engagement and Recurly, so as to create and evolve best practices around the technology. Persona: You are someone who thrives on being the customer champion by investing in knowing our industry, company, product and your customers. You are someone who takes extreme pride in the success of your book of business, driving satisfaction, retention, growth and advocacy. You are someone who has a winning spirit, who is highly organized, thrives in an organization that is both collaborative and fast-paced and who is willing to share your expertise, knowledge and ideas with others. The role involves taking ownership of large, complex, strategic accounts, building strong and enduring relationships by delivering proactive value, driving adoption, providing insights, and sharing best practices, all of which ensure both retention and achievement of growth plans. You are a confident presenter (not a slide reader), have experience in commercial engagements (renewal, upsell, cross-sell, etc), have experience tying data to outcomes, have worked with enterprise SaaS software, and bring a sense of leadership. Traits: Inquisitive/Curious, self-motivated, highly organized, strong business acumen & C-suite personas, intrinsically driven to compete/win, collaboration with an eye on partnership, ability to rapidly internalize technology and apply it to customer value. Responsibilities Consultative, proactive partner aligned to help clients achieve their use cases, desired outcomes and strategic plans Help drive growth of our customer’s subscription business by guiding them through Recurly features, products, best practices and areas for increased adoption and/or optimization Nurture and expand relationships endeavoring to drive satisfaction and advocacy Design, develop, and deliver impactful business reviews and provide thought leadership throughout all aspects of engagement Manage multiple relationships, including C-level interactions, for maximum productivity, success and ensuring retention Deliver succinct product feedback to meet high-value merchant demands; including identifying key feature requests by clients that would better the product for greater need and usability Build strong internal working relationships with Sales, Marketing, Support and Product Management teams Help identify, document, share Recurly best practices and opportunities for case studies Will travel to each customer 1-2X year, participate in Customer Events, and other travel as needed, etc. Collaboratively work with your internal commercial partners to ensure retention and growth of your portfolio Follows our engagement framework, presenting business reviews, strategic value meetings, joint success planning, etc. Strategically and proactively leads customers to value 3-5 years’ experience and a proven track in customer-facing role Concrete understanding of how multi-level companies operate (business units, purchasing department, finance team, customer support team, complex decision-making process, etc.) Ability to prioritize work independently and strong time management skills Ability to deliver customized presentations and drive strategic calls via web conferencing Expertise in building long-term strategic relationships Experience with CRM/CS tools Excellent communication skills (verbal and written) Working knowledge of B2B business models Experience with e-commerce, payments, or subscriptions much preferred As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance. Other perks may include: 401(k) Retirement Plan and company match Flex Time Off Company Events Training/Development Tuition reimbursement Commuter benefits Volunteer opportunities Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at talent@recurly.com

Customer success management
Relationship building
SaaS product knowledge
Data analysis and reporting
Technical communication
Direct Apply
Posted 1 day ago
Jobgether

Technical Account Manager - REMOTE

JobgetherAnywhereFull-time
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Compensation$Not specified

Manage customer accounts, oversee service delivery, resolve technical issues, and support client retention and satisfaction. | Minimum five years in IT customer account or project management, leadership experience, technical understanding of complex business needs, and strong customer service skills. | This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager. In this role, you will be supporting impactful projects that facilitate customer success through managed services. This position will enable you to provide essential support, guidance, and resources for our clients, ensuring their business objectives are met. You will work closely with a team and play a vital role in delivering high-quality services to large organizations. Your contributions will not only support our company's growth but also enhance the client experience significantly. \n Accountabilities Manage, support and service assigned accounts with a focus on customer retention. Oversee the delivery of IT services to clients, ensuring service levels are met or exceeded. Identify opportunities to increase customer satisfaction and value-add. Direct customer technical resources and manage service delivery. Serve as the escalation point for support requests from customers. Coordinate with technical resources for escalations beyond the Managed Services Team. Work with Account Executives on client issues and new opportunities. Respond to technical issues from customers and drive resolution. Manage annual renewals and customer communication regarding service value. Produce internal and customer reports to ensure accurate invoicing. Manage ad hoc contract work according to established project methodologies. Support Microsoft FastTrack engagements. Requirements Five years of experience in IT customer account management or project management in managed services. Proven ability to lead large remote teams and manage multiple projects. Strong problem-solving skills with the ability to manage priorities effectively. Exceptional customer management and 'trusted advisor' service skills. Familiarity with CRM and helpdesk systems; knowledge of Microsoft tools is advantageous. Adept at identifying escalation points and managing technical issues. Technical skills to understand complex business requirements. Continuous learner with awareness of current development trends. Bachelor's degree and PMP certification preferred. Benefits Competitive salary and benefits package. Opportunities for career development and advancement. Flexible working environment with remote work options. Support for continuous learning and professional growth. Inclusive and diverse workplace culture. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Customer success management
Technical support and troubleshooting
Project management
Client communication and escalation handling
CRM and helpdesk systems
Direct Apply
Posted 1 day ago
TB

Sr Client Manager, Commercial Risk-Insurance Advisory Solutions

The Baldwin GroupAnywhereFull-time
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Compensation$NaNK - NaNK a year

Coordinate carrier relationships, develop placement and renewal strategies, and manage large accounts in insurance brokerage. | Minimum 5 years of account management experience, insurance licenses or willingness to obtain, strong client service and problem-solving skills, proficiency in Microsoft Office and insurance software. | The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The Sr. Client Manager assists in the coordination of carrier relationships on behalf of the company by leading the service team on large accounts as assigned, including coordinating key services and developing the initial placement/renewal strategy. PRIMARY RESPONSIBILITIES: Performs all Account Manager responsibilities as well as: Assists in establishing and maintaining appropriate carrier relationships. Performs marketing activities for large accounts as assigned. Prepares risk maps or peer reviewing risk maps for assigned accounts. Coordinates service delivery including developing initial placement/renewal strategy. Completes special projects. Looks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to appropriate leadership. When requested, serves as a mentor to new colleagues. KNOWLEDGE, SKILLS & ABILITIES: Possesses strong technical knowledge of general insurance market conditions and specific insurance carrier underwriting appetites. Can analyze complex risk exposures, existing insurance coverages and develop appropriate recommendations for clients and prospects. Exhibits excellent client service and problem-solving skills. Possesses intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and the ability to learn any other appropriate insurance company and firm software programs. EDUCATION & EXPERIENCE: A Bachelor’s degree is preferred, and either has, or is working towards, a professional insurance designation. Must possess at least five years’ experience and demonstrated proficiency in Account Management. License(s): Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment required Demonstrates effective presentation skills through verbal and written communications. Demonstrates the organization’s core values, exuding behavior that is aligned with corporate culture. OTHER: Fast paced multi-tasking environment Some travel may be required. #LI-NS1 IMPORTANT NOTICE: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons. Click here for some insight into our culture! The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume. The Baldwin Group (previously Baldwin Risk Partners) is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we’ve evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The Baldwin Group, we provide solutions so our clients can pursue what’s possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams. We Protect the Possible. The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.

Insurance market knowledge
Risk analysis
Client service
Account management
Underwriting understanding
Direct Apply
Posted 1 day ago
DK

Sr Manager, Revenue Operations (ROPS)

DaVita Kidney CareAnywhereFull-time
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Compensation$85K - 135K a year

Oversee revenue cycle operations, lead large projects, and develop strategic insights to improve outcomes. | Experience in operations management, team leadership, project management, and data-driven decision making, with strong communication skills. | Posting Date 12/31/2026 5200 Virginia Way, Brentwood, Tennessee, 37027-7569, United States of America This position is responsible for the operational oversight of revenue cycle teams and related activities. Drives operational results, builds high performing teams, and generates strategic insights that improve revenue cycle outcomes. Manages large projects with multiple participants and stakeholders and creates high level of collaboration across revenue cycle lanes. Tailors communications to audience and delivers persuasive recommendations to senior audiences. Overall focus is on supporting Revenue Operations in its mission to Enable the Village to Give Life. This position reports to a Director, Revenue Operations and may lead direct reports. ESSENTIAL DUTIES & RESPONSIBILITIES Drives Operational Results Sets team goals to achieve key objectives and motivates team to exceed expectations Takes full accountability for team’s results Manages large projects with multiple participants and stakeholders Prioritizes competing priorities to deliver on deadlines with minimal interventions Consistently prepares and delivers effective communications tailored to audience Leadership & Team Development Builds high performing teams and develops leaders Cultivates a diverse professional network to complete work and seek input Ensures self and teammates use coaching and feedback through a consistent process Effectively inspires team to support leadership vision; influences change Generates Strategic Insights Consistently and independently generates meaningful insights for team Translates high-level strategy and complex insights into actionable opportunities Identifies and engages stakeholders to create high level of collaboration Delivers persuasive recommendations to senior audiences Other duties as assigned. What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Salary Range for the role is $85,000.00 - $135,000.00 per year. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe. To learn more about what it means to be a part of our Village, visit Careers.DaVita.com. DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Operations Leadership
Cross-functional Collaboration
Data Analysis & Insights
Project Management
Vendor & Stakeholder Management
Direct Apply
Posted 1 day ago
MI

National Account Manager -Education, K–12 and College & University

Mondelēz InternationalAnywhereFull-time
View Job
Compensation$88K - 121K a year

Developing and executing strategic growth plans for the Education channel, influencing managed service accounts, and ensuring product compliance with nutrition standards. | 5+ years in K-12 or C&U foodservice, deep knowledge of USDA nutrition regulations, experience with managed service accounts, and strong relationship-building skills. | Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. The National Account Manager (NAM), K–12 and College & University is responsible for developing and executing the strategic growth plan for the Education channel. This includes driving penetration and product adoption across K–12 school districts and higher-education dining programs. The role requires strong expertise in K–12 nutrition guidelines, including USDA meal pattern requirements for reimbursable meals and Smart Snacks in School standards, as well as a proven ability to influence decision-makers within Managed Service Accounts (such as Chartwells, Sodexo, Aramark, and other contract management organizations). The NAM will serve as the subject-matter expert for both education segments and will partner closely with Sales, Marketing, Product Development, and Culinary teams to position the company’s portfolio as a preferred solution for school nutrition directors, foodservice leaders, and managed service partners. Key Responsibilities Strategic Leadership Develop and own the strategic plan for the K-12 and C&U verticals, including market segmentation, growth targets, and channel-specific business development programs. Identify emerging trends in child nutrition, campus dining, sustainability, wellness, and student engagement to guide product positioning and innovation priorities. Represent the verticals internally as the “voice of the customer” to ensure product offerings and marketing materials align with regulatory requirements and operator needs. K-12 Expertise & Compliance Maintain deep working knowledge of USDA K-12 meal pattern guidelines, including: Requirements for reimbursable meals (components, grain crediting, whole grain rules, sodium targets, subgroups, etc.) Nutrition standards for A-la-carte and snack offerings under Smart Snacks in School Labeling, PFS documentation, and compliance considerations for school nutrition operations Guide internal teams to ensure product formulations, serving sizes, and claims are appropriate for the K-12 environment. Influencing Managed Service Accounts Build strong relationships with leadership teams and culinary directors at major MSAs (e.g., Chartwells K12, Chartwells Higher Ed etc.) Support national and regional bids, menu cycles, LTO programs, and onboarding of new products within managed service platforms. Educate teams on product differentiation, operational benefits, and compliance fit to secure inclusion on approved lists and recipe/toolkit applications. Market Development & Sales Enablement Conduct training sessions with broker nationwide Conduct menu ideation workshops, and product demonstrations for school nutrition directors, campus dining operators, and culinary teams. Track performance across districts and universities, identifying opportunities for increased placement or product substitutions. Cross-Functional Collaboration Work with Marketing to create channel-appropriate collateral, Smart Snack compliance sheets, and student-focused promotional materials. Partner with Product Development and R&D to ensure new products meet the nutritional, operational, and cost requirements of K-12 and C&U customers. Provide insights on competitive landscape, pricing expectations, bid dynamics, and student taste trends. Performance Management Monitor sales growth, school bid process and distribution expansion & report progress to leadership. Maintain a robust pipeline and use CRM tools to ensure visibility across priority accounts. Support annual planning, forecasting, and strategic account reviews. More about this role What extra ingredients you will bring: Prior experience at or working closely with Managed Service Partners in Education specifically Foodbuy (Chartwells) Sodexo, Aramark, or similar organizations. Knowledge of campus dining trends including convenience retail. Culinary or nutrition background supporting menu development. Education / Certifications: Bachelor’s degree in Business, Nutrition, Food Science, Hospitality, Education, or related field (or equivalent experience). Job specific requirements: 5+ years in K-12 or C&U foodservice, preferably with experience in school nutrition programs, campus dining operations, or foodservice manufacturer sales. Strong understanding of USDA K-12 nutrition regulations, CN labels, PFS requirements, and Smart Snacks standards. Experience working with Managed Service Accounts, with demonstrated success influencing leadership and securing product approvals. Understanding of best practices on how to win school bid approval working closely with broker at a national level. Excellent communication, presentation, and relationship-building skills. Travel requirements: Ability to travel 30–50% depending on business needs. Salary and Benefits: The base salary range for this position is $87,600 to $120,505; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company. No Relocation support available Business Unit Summary The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country. Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance. For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal Job Type Regular Account Management Sales At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!

K-12 nutrition standards
USDA meal pattern guidelines
Managed Service Account influence
Foodservice sales and marketing
Product development and compliance
Direct Apply
Posted 1 day ago
MA

Growth Product Manager, Emma

MarigoldAnywhereFull-time
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Compensation$140K - 160K a year

Analyze customer behavior, run experiments to improve engagement, and optimize onboarding experiences to drive growth. | 4+ years in SaaS product management or growth roles, strong analytical skills, experience with experiments and A/B testing, and cross-team collaboration. | The Company: Marigold is a fast-growing marketing technology company helping growing businesses build stronger customer relationships through its three core platforms: Emma, Campaign Monitor, and Vuture. We deliver powerful tools for email, SMS, and marketing automation that elevate engagement and drive real results. Marigold is headquartered in Nashville, Tennessee with offices in Sydney and London. The Role: We are seeking a data-driven and customer-obsessed Growth Product Manager to join the Emma product team. This role focuses on understanding what drives customer activation, feature adoption, and long-term retention—and translating those insights into measurable growth outcomes. You will lead initiatives that optimize onboarding and in-app experiences to ensure customers quickly realize value and continue to engage with the platform over time. What You’ll Do: Analyze customer behavior across the full lifecycle to identify friction points and opportunities that drive activation, adoption, and retention. Design, run, and evaluate experiments (including A/B tests) to improve onboarding, engagement, and time to value. Partner closely with Product, Marketing, and Customer Success to test and scale in-app experiences that improve customer outcomes. Optimize onboarding journeys to ensure customers quickly understand and realize the value of Emma’s core features. Identify opportunities to increase customer lifetime value through improved engagement, feature utilization, and upsell readiness. Support customer-facing initiatives such as webinars, feature walkthroughs, and product communications to drive adoption and awareness. About You: You are deeply curious about customer behavior and motivated by measurable impact. You balance analytical rigor with empathy for users, enjoy experimenting and iterating quickly, and thrive in collaborative, cross-functional environments. You care deeply about helping customers succeed and believe growth comes from delivering consistent, meaningful value. Ideal Qualifications: 4+ years of experience in Product Management or growth-focused roles within a SaaS environment. Strong analytical skills with experience leveraging quantitative data and qualitative insights to inform decisions. Demonstrated understanding of customer onboarding, engagement, and retention strategies across the SaaS lifecycle. Proven experience running experiments and A/B tests to improve activation, engagement, or retention metrics. Excellent communication and collaboration skills, with the ability to work effectively across Product, Marketing, and Customer Success teams. Nice to Have: Experience working on email marketing platforms or MarTech products. Familiarity with AI-driven insights, personalization, or experimentation tooling. Experience supporting customer-facing initiatives such as webinars or product education programs. Location Eligibility This position is eligible for hire in the following US states: Arizona, California, Florida, Georgia, Michigan, New York, North Carolina, Tennessee, Texas, and Virginia. Compensation & Benefits Compensation: The base salary range for this role is $140,000 -$160,000 annually. The compensation range represents the pay the Company reasonably expects to offer for this position. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and applicable law. Benefits: Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off. Paid Volunteer Time 401k plan with a company match on your contributions. Employee-centric and supportive remote work environment with flexibility. Support for life events including paid parental leave. Marigold is a leading cross-channel marketing platform, with solutions for email, SMS, loyalty, and personalization, helping brands transform their relationships with customers. As the trusted partner behind the world's most recognized brands, including Air New Zealand, Chipotle, Hiscox, KFC, Kraft Heinz, The Atlantic, and more--Marigold delivers relevant brand experiences that cut through the noise and drive real impact. Marigold was born through a merger of industry-leading marketing platforms Cheetah Digital, Sailthru, Selligent, Liveclicker, Emma, and Campaign Monitor, and powers billions of customer interactions annually. Learn more at meetmarigold.com Marigold will never ask you to participate in text based or WhatsApp based interviews. All offers of employment from Marigold will come via an official system and will require an electronic or wet signature, based on the laws in your locale. If you have any reason to be concerned about outreach you have received, or concern that you may not be engaging with authorized Marigold employees, we welcome you to contact us at askrecruiting@meetmarigold.com.

Data analysis
A/B testing
Customer onboarding and retention
Cross-functional collaboration
Direct Apply
Posted 1 day ago
BE

Executive Medical Director, Product Safety Physician Lead

BeiGeneAnywhereFull-time
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Compensation$328K - 408K a year

Lead product safety activities, manage safety data, and coordinate safety communication for oncology products. | MD with 10+ years in pharma/biotech, 6+ years in pharmacovigilance, and experience with safety data management and regulatory interactions. | BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer. The Executive Medical Director serves as the Lead Product Safety Physician for multiple or large complex strategically important developmental programs (often multi-indication) and creates and maintains a single interpretation of global safety data for developmental and marketed products. With the support of Safety Physicians and Safety Scientists identifies and manages the documentation and communication of safety concerns and together with teams engaged in BeiGene sponsored studies, ensures the safety of patients. Essential Functions of the Job: Accountable for oversight of benefit/risk safety profile of allocated products through the product lifecycle Actively leads and enhances knowledge of safety profiles for allocated products, including both BeiGene and competitor products Identifies and actively leads management of safety concerns for developmental and approved BeiGene products Actively leads Development and Medical Affairs product teams in the identification of, and handling of product safety concerns Governance: Chairs Safety Management Team (SMT) meetings for assigned products, reviews SMT Materials, develops & represents safety perspective in SMT meetings Represents the SMT and participates in Company Safety Committee (CSC) meetings, support meeting preparations, develop & proposes review topics/ CSC agenda items Actively leads communication of recommendations to labeling group/other stakeholders Actively participates in meetings as required in External Safety Monitoring Committees (DMC) meetings through provision and review of safety data, insights and leadership and provides input to DMC Charters Actively leads Internal Safety Monitoring Committees (SMC) meetings & supports as needed. Provides input to SMC Charters Product Labeling: Actively leads communication of CSC recommendations for labeling amendments, participates in Labeling Working Group meetings, leads communication of Safety outcomes to relevant stakeholders Actively leads the development and maintenance of the Company Core Safety Information (CCSI), proposes edits and manages approval of amendments Presents the CCSI to the labeling committee, contributes viewpoint to CCDS development, and reviews company core data sheet Provides safety insights to development of Package Insert and Labeling Updates, develops labeling update impact summaries for use by RA, develops labeling prose text updates, based on internal aggregated reports Issues Management: Leads and manages escalation of potential issues to the SMT, ensures internal notification and provides updates Leads and develops strategy for issue management and facilitates internal approval of plans Leads the review of issue data and closure on recommendations, leads the drafting of an issue response document, reviews and manages approval of issue response documentation and responses Leads the formulation of a rapid response procedure, triage of potential issues to safety committee, executes Crisis Management response plan, reviews ongoing issue and plan Reviews regulatory inquiry to lead strategizing the nature of response, best course of action and determines data specifications, Reviews relevant data required for response Leads responses and contributes to formal response provided to regulatory agencies, reviews draft response, and manages approval of response Actively leads the incorporation of latest updates and findings from ongoing pharmacovigilance and epidemiological analysis Actively leads BeiGene safety in face-to-face regulatory meetings Actively leads and develops an evaluation of safety enquiries (Internal, External, HCP & consumer), leads the assignment of response drafting responsibility, determines data required for response, reviews response data & drafts response and manages approval of responses Guides and leads medical review of SAEs and provides immediate input to escalated reports, determines and executes further escalation within BeiGene as needed Commercialization Support and Liaison with Other Functions: Leads and develops strategic plans for safety differentiation of BeiGene products, provides training to BeiGene employees on product safety profiles/issues, provides input into commercial publications strategy, reviews publications, including abstracts, manuscripts, and speaker presentations, provides input for potential in-licensing opportunities as requested Leads product liaison for BeiGene functions (Legal, Bus Dev, Operations, Marketing, etc.), executes appropriate communication of safety data and interpretation to BeiGene and external parties, globally, facilitates communication with country office medical directors as required. Leads EU/International Safety Communication & Co-ordination training to BeiGene employees on product safety issues and profiles Trial Safety Support: Accountable for safety data, reviews and provides advice on Safety Endpoints, safety related inclusion and exclusion criteria data to capture during trial, key review activities and timing, reviews and leads input on product program wide safety issues, protocols, and protocol updates Accountable for the content of safety sections of the Development Safety Update Report (DSUR), reviews and approves Accountable for development and maintenance of RSIs, contributes to the safety sections of the IB, ICF and updates and manages any needs to reconsent subjects in ongoing trials based on emergent safety data assessment Actively leads and develops expectations of expected, anticipated statistical analyses to run over trial for the SAP and provides product program wide input on safety statistical elements required for analysis Accountable for data requirement recommendations and safety section for clinical data management plan for capture during clinical trials, supports the review and update of data management plan based on updates to integrated safety viewpoint during trial Accountable for the determination of safety data required for capture in CRFs during clinical trials, reviews and provides product program wide input to CRFs Leads the formulation safety criteria and review of study specific medical monitoring plans Participates in investigator meetings, as needed, accountable for product safety profile and reviews, approves and updates of safety presentation content Developmental Product Safety Monitoring and Surveillance: (Protocol Specific) Accountable for the analysis of SAEs by system, compound and TA to detect significant correlation/ causation Accountable for output/summary report for inclusion into clinical, filing, and post-market reports Accountable for daily, weekly, and monthly review of SAEs and abnormal labs, protocol specific review of aggregate SAEs and specific analysis of aggregate CTDB (AE tables, shift tables, listings) Submission Filing Safety Support: Proactively, reviews and interprets study safety data, supports Clinical Study Report narrative generation, leads the interpretation-based safety sections of reports, reviews draft report Accountable for drafting the safety sections of the Summary of Clinical Safety and ISS Leads 120-day update plans and activities Extra-Departmental Liaison & Co-ordination: Represents and promotes safety at the product development team as core team member, contributes to development strategy for allocated compounds Leads the preparations for and attends clinical team meetings Actively leads contribution to development of differentiation of BeiGene products, provides training guidance to marketing training materials, reviews and contributes to marketing materials Internal Global Patient Safety Department Development Interfaces: Leads GPS product co-ordination, chairs product group meetings across GPS Pharmacovigilance: Leads and manages safety PV processes for BeiGene and competitor products Accountable for the development of Product Safety Strategy and the writing and maintenance of the Safety Surveillance Plans Leads and executes proactive, ongoing analysis of SAEs by system, compound, and TA to detect significant correlation/causation, develops monthly signal detection reports using internal and external data Reviews and guides materials as part of the monthly/quarterly Signal Detection Team (SDT) review meeting Actively leads safety Issue Assessment and documentation, develop determination of issue scope, execute risk assessment Accountable for development and update summary of competitor safety profile labelling, FOI, and issues Accountable for development and maintenance of product safety profiles and develops Events of Interest Presents data at scheduled and ad hoc product safety reviews, chair review meetings, identifies safety issues for escalation to SMT, determine if a safety concern needs escalation to management, facilitates closure on recommendations Accountable for development and maintenance of updates to Product Surveillance Plans Actively leads PSUR/PBRER strategy, determines content and oversight, contributes to authoring of relevant sections and review of PSURs/PBRERs Actively leads the scope, strategy, and content of responses to HA assessment reports, contributes to authoring of relevant sections, reviews and manages approval of PSUR/PBRER responses to Has Actively leads the definition of Risk Management Plan (RMP) drivers & content, reviews core RMP & local RMPs (or REMS) and leads execution of RMP elements, documentation of evidence of RMP execution, evaluates potential risks for evidence of risk confirmation and leads recommendations for RMP/REMS update Actively leads the development of safety Post Approval Commitments (PAC) proposals, facilitates the design of PAC proposed safety study, executes PAC studies Leads and manages the definition of events of interest, defines case follow-up needs Accountable for development and implementation of product launch plans Accountable for development of a publication plan, contributes to draft papers Contributes to and promotes the development of a global Pharmacoepidemiology (PE) strategy Compliance, Standards, Training & Project Management Actively leads the evaluation of current processes and assesses alignment with regulatory expectations, guidelines, mandates for regulatory inspections Trains and mentors Safety Physicians and Safety Scientists Actively leads and maintains an environment of continuous improvement within the team and contributes to continuous improvement initiatives across GPS Supervisory Responsibilities: This position may have safety physicians reporting to it depending on the program / portfolio being led. The Executive Medical Director serves as Product Safety Physician Lead for multiple or large complex strategically important developmental programs. Works closely with the other Safety Science and Epidemiology Physicians and Safety Scientists as part of a flexible matrix team to conduct robust safety assessments and safety risk management activities, based on ICH standards, for developmental product safety upon which marketed product safety surveillance may be based Education Required: MD (or internationally recognized equivalent) plus accredited residency, with 10+ years pharmaceutical/biotechnology industry experience in Clinical Research, Clinical Development with at least 6 years in pharmacovigilance. Accredited fellowship with 1-year clinical experience with patients in a relevant therapeutic area specialty, with significant knowledge of general medicine is preferred Global Competencies When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world. Fosters Teamwork Provides and Solicits Honest and Actionable Feedback Self-Awareness Acts Inclusively Demonstrates Initiative Entrepreneurial Mindset Continuous Learning Embraces Change Results-Oriented Analytical Thinking/Data Analysis Financial Excellence Communicates with Clarity Salary Range: $328,000.00 - $408,000.00 annually BeOne is committed to fair and equitable compensation practices. Actual compensation packages are determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location. Packages may vary by location due to differences in the cost of labor. The recruiter can share more about the specific salary range for a preferred location during the hiring process. Please note that the listed range reflects the base salary or hourly range only. Non-Commercial roles are eligible to participate in the annual bonus plan, and Commercial roles are eligible to participate in an incentive compensation plan. All Company employees have the opportunity to own shares of BeOne Medicines Ltd. stock because all employees are eligible for discretionary equity awards and to voluntarily participate in the Employee Stock Purchase Plan. The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness. We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, Title I of the Americans with Disabilities Act of 1990, and any other applicable federal, state or local laws, applicants who require reasonable accommodation in the job application process may contact accommodationsus@beonemed.com. BeOne is a global oncology company that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a broad portfolio, we are expediting development of our diverse pipeline of novel therapeutics through our internal capabilities and collaborations. We are committed to radically improving access to medicines for far more patients who need them. Our growing global team of more than 11,000 colleagues spans six continents. To learn more about BeOne, please visit www.beonemedicines.com and follow us on LinkedIn, X (formerly known as Twitter), Facebook and Instagram. For more information, please visit the link to explore job opportunities in China Mainland. China Mainland Job Posting At BeOne, how we work is just as important as the work we do. Below are our Values that determine the decisions we make and how we do things. Patients First Driving Excellence Bold Ingenuity Collaborative Spirit

Pharmacovigilance
Safety Data Analysis
Regulatory Compliance
Risk Management
Safety Signal Detection
Direct Apply
Posted 1 day ago
Scrunch AI

Enterprise Customer Success Manager

Scrunch AIAnywhereFull-time
View Job
Compensation$Not specified

Manage enterprise client accounts, optimize platform adoption, and conduct strategic reviews to ensure client success. | Over 5 years in customer success or SaaS, experience in marketing/SEO SaaS, strong communication, and strategic account management skills. | About Scrunch Scrunch, a venture-backed startup, is on a mission to bring brands to an AI-first future—where people increasingly rely on LLMs to discover, understand, and act on information that matters to them. As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more—working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet. With $26M in backing from Mayfield Fund, Decibel, Homebrew, GTM Capital, and leading Silicon Valley founders and operators, Scrunch has scaled rapidly since commercial launch. Today, more than 500 paying brands—including Fortune 500 companies like Lenovo, category-defining brands like Skims, and breakout startups like Clerk—use the platform. About the Role Scrunch is looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You’ll serve as the connective tissue between our technology and our users—ensuring clients not only succeed but become champions of our product. What You’ll Do Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution. Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization. Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction. Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.). What You’ll Bring 5+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies Strong communication skills—you can turn technical insights into persuasive, strategic action plans for clients. Proven experience managing a strategic, enterprise or named accounts book of business employing strategic playbooks to drive adoption and customer satisfaction Experience working in early-stage startups or SaaS environments, where you’ve helped define new processes and customer success strategies. Team first oriented mindset - you collaborate effectively across product, sales, and marketing to drive customer success. What Success Looks Like Proactively ensure that clients measure and achieve their desired outcome with our software solution. Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers Onboard clients promptly to ensure they start receiving value from their investment in our platform Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities. You’re seen as a trusted advisor and key strategic partner to both your clients and our internal teams. Scrunch AI is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success Management
Account Management
Strategic Planning
Content Strategy
Data Analysis
Direct Apply
Posted 1 day ago
Kraken

Financial Reporting & Technical Accounting Manager

KrakenAnywhereFull-time
View Job
Compensation$NaNK - NaNK a year

Support global accounting processes, ensure compliance with financial reporting standards, and assist with M&A activities. | Bachelor's in Accounting, 5-8 years in corporate or public accounting, CPA preferred, strong U.S. GAAP knowledge, experience with complex financial instruments. | Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team The Financial Reporting & Technical Accounting Manager will be an integral part of the Finance Team and will work closely with Finance and Accounting leadership cohorts. This role reports to the Sr. Director, Reporting & Technical Accounting. The Financial Reporting & Technical Accounting Manager is a key member of the Accounting and Finance Team and serves as an accounting subject matter expert to support global Kraken accounting processes and financial transactions. This role is responsible for implementation and oversight of the global Kraken accounting and finance policies and supports M&A teams on a broad spectrum of technical accounting matters. Responsibilities also include assisting with Kraken's financial close process, preparing internal reporting documents for management, and fulfilling external financial reporting obligations. The opportunity Serve as a U.S. GAAP and Kraken accounting policy subject matter expert Provide counsel to internal stakeholders including interpretation, application, and implementation of accounting and finance policies Evaluate targets financial practices such as historical and projected earnings and cash flows, contingencies, commitments, as well as quality of assets and internal control structure Post-deal integration Identify integration and post-transaction transition issues Assist with the adoption of new U.S. GAAP accounting standards including coordinating with accounting process owners, developing implementation plans, and executing process, system, and financial reporting disclosure changes Assist with preparation and review of disclosures in Kraken’s financial statements Assist in the preparation of internal and external financial statements and reports Assist with the preparation and compliance of SEC filings (Form 10-Q, Form 10-K, Form 8-K, private placements and Form S-1) Prepare and review supporting work papers for disclosures, including footnotes and MD&A preparation Ability to work collaboratively with internal business teams (legal, treasury and accounting) Coordinate requests from the Company’s internal and external auditors Review external reporting documents in XBRL format Lead process and reporting improvements within Workiva Review and analyze peer disclosures Prepare quarterly and annual regulatory and statutory compliance reporting as needed Develop and maintain SOX compliance over financial reporting and disclosures Additional duties and responsibilities as assigned Skills you should HODL Bachelor’s degree in Accounting required, CPA and MBA preferred 5-8 years progressive experience in corporate accounting and/or public accounting, cryptocurrency industry experience a plus Strong knowledge of U.S. GAAP accounting and financial reporting requirements, IFRS a plus Previous experience in business combinations, derivatives and complex financial instruments Understanding of complex business and information technology management processes and controls Experience as finance lead for post-merger integration #LI-Remote This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice

Financial reporting
U.S. GAAP
Technical accounting
Post-merger integration
Financial disclosures
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Posted 1 day ago
GH

Account Manager I - Long Island, NY - Oncology Sales

Guardant HealthAnywhereFull-time
View Job
Compensation$76K - 105K a year

Support customer accounts, coordinate with sales and other teams, analyze trends, and ensure objectives are met. | 0-3 years of customer service or sales experience, strong communication skills, proficiency in Microsoft Office, ability to work independently, and willingness to travel. | Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook. Essential Duties and Responsibilities: · Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management · Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts · Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed) · Collaborate and coordinate with field sales positions to support attainment of company goals and objectives · Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs · Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership · Ensure team objectives are met · Work effectively and compliantly with individuals across multiple departments throughout GH · Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs · Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents Required Qualifications: · 0-3 years customer service/sales experience · Previous experience in diagnostic, medical device, biotech, pharma setting is preferred. · Ability to engage in a consultative process while connecting client needs with GH capabilities. · Comfortable communicating and presenting at all levels throughout an organization · Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines. · Excellent customer service skills. · Outstanding strategic account planning skills. · Superior listening and problem solving skills. · Ability to handle sensitive information and maintain a very high level of confidentiality · Impeccable communication and presentation skills · Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint · Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives · Ability to work effectively with minimal direction from, or interface with, manager · Problem solving, decision making and technical learning · Strong administrative skills and sophistication to manage business in complex environments · Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change · Frequent travel throughout the territory required · Must live within assigned territory #LI-TC1 #LI-Remote Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients. The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Remote-USA-NY Primary Location Base Pay Range: $76,000 - $104,500 Other US Location(s) Base Pay Range: $76,000 - $104,500 If the role is performed in Colorado, the pay range for this job is: $76,000 - $104,500 Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time. Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952). Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. All your information will be kept confidential according to EEO guidelines. To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants. Please visit our career page at: http://www.guardanthealth.com/jobs/ If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Customer Service
Account Management
Problem Solving
Communication
Cross-functional Collaboration
Direct Apply
Posted 1 day ago
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