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Serve as a strategic partner to clients, lead onboarding, manage account health, and drive renewal and expansion efforts. | 3-5+ years in Customer Success or Account Management, experience in K-12 education preferred, strong organizational skills, and ability to travel up to 40%. | About Us At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented member of our Engagement Management team. This is a remote position, but we are looking for someone who can travel to midwest/northeast regions! If you’re a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you! The Role As a Partner Success Manager you will: Serve as a strategic partner to district and school teams, ensuring program success and long-term growth Lead onboarding for new clients, setting clear expectations, timelines, and milestones Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities Synthesize client feedback to provide meaningful insights to internal teams & senior management Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes Proactively identify at-risk accounts and partner internally to mitigate churn Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience 3-5+ years experience in Customer Success or Account Management Experience in K-12 education, district and school leadership preferred Strong organizational and project management skills; ability to prioritize strategically Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value Experience navigating and resolving client challenges, both internally and externally Willingness to travel up to 40% of work week Commitment to TbT’s mission to close the opportunity gap and promote inclusivity We currently offer the following benefits: Excellent healthcare coverage - we cover 100% of certain health care plans for you and your family! Access to 401k to help save for the future Well-rounded wellness benefits including access to free and low cost mental health resources and support services Fully remote work environment Company-owned laptop Flexible, Discretionary PTO: We offer flexible paid time off that allows employees to take time away as needed, subject to manager approval. Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know. The expected base salary range for this position is $90,000-$110,000.

Troubleshoot and resolve client issues by creating and executing SQL scripts, collaborating with support and development teams, and maintaining system knowledge. | Proficiency in SQL, experience with web-based applications, good communication skills, and support experience, preferably in a technical or IRT environment. | We’re Looking for a Technical Support Specialist to Join Our Team! At Suvoda, we’re not only passionate about the work that we do and the impact that it has on human lives, but we’re passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them. What Should You Expect? As a Technical Support Specialist you will be responsible of identifying and troubleshooting the error logs that occur in our web-based application. You will create and write SQL queries in order to perform manual updates in customer database. You will also work closely with our first-level Customer Care Specialists and our development team to investigate, troubleshoot and resolve escalated client support issues. The schedule for this role is a 1:00pm - 9:00pm PCT / 4:00pm - 12:00am EST shift. What You'll Do: Create and execute SQL scripts and stored procedures to perform manual updates to customer databases as required Provide support to customers and/or end users via telephone and email (as required) to troubleshoot issues and identiy root causes Troubleshoot technical issues reported by Suvoda’s Customer Care Specialists and provide guidance Collaborate with the services delivery teams to identify optimal solutions Excellent understanding of the technical aspects of the system Remain up to date with understanding new functionality introduced by core system releases Investigate critical and urgent issues in a timely manner Ability to pool various reports from the DB as required Provide input on current support processes and suggest improvements Perform other related duties as required Who You Are: You have: A Bachelor's degree (ideally in computer science) preferred Proficiency with web-based software applications Exposure to Windows (Unix based systems) Experience creating and executing SQL scripts and stored procedures Strong written and verbal communication skills. Able to work independently as well as part of a cross functional team. Analytical, organisational and planning skills Highly self-motivated, able to multi-task in a fast paced environment. Attention to detail Prior technical support experience preferred, especially in IRT or related field #LI-AC1 We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to this FTC consumer alert. As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you are based in California, we encourage you to read this important information for California residents linked here.

Respond to customer inquiries via email and chat, support distribution-related questions, provide order updates, and coordinate with warehouse teams. | Reside in Illinois, possess basic computer skills, reliable internet, and strong communication skills. | Flowfox is hiring a Remote Customer Support Specialist to support our distribution department in Springfield. This role is available part-time or full-time. Applications are accepted only from Illinois. Hourly pay ranges from $17–$23. Training is provided, and schedules are flexible. Duties: Respond to customer emails and chats. Support distribution-related inquiries. Provide order and shipment updates. Resolve basic service requests. Log interactions accurately. Coordinate with warehouse teams. Follow support procedures. Requirements: Must reside in Illinois. Authorized to work in the U.S. Clear written English skills. Basic computer proficiency. Reliable internet connection. Strong attention to detail. Dependable and punctual. Benefits: $17–$23 hourly pay. Fully remote position. Part-time or full-time options. Paid onboarding training. Supportive team culture. Stable workload. Growth opportunities. Apply today to join Flowfox as a Remote Customer Support Specialist in Springfield. Work remotely while supporting a fast-growing distribution team.

Lead strategy, design, and implementation of content, community, and engagement products, focusing on member experience and backend infrastructure. | 5-8+ years of healthcare product management experience, deep understanding of healthcare ecosystem, proven track record in shipping and scaling products, and experience with health data integrations. | Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven’s product team is growing quickly to accelerate our mission of driving better health outcomes for our members through a human-centered product experience. As Senior Product Manager for Eligibility and Payer Data Integration, you will deeply understand member needs and design innovative solutions that create ongoing value and drive meaningful retention. You will lead the strategy, definition, design and implementation of our content, community, and core engagement [navigation, homepage, search, etc.] products on Maven. You’ll drive experimentation, discovery and implementation of these consumer products as well as develop and support the back-end infrastructure and architecture for your products. Some of your core areas of focus will be: community features, like forums and support groups, homepage, and content discovery and interaction. You will be the voice of our new users and partner closely with other Product, Design, Engineering, Analytics, Marketing & Comms, Content Production, and other teams. As a Senior Product Manager at Maven, you will: Identity key product opportunities and act as the primary driver for vision, strategy, and investment for content & community, in alignment with the broader organization and company goals Lead, support, and partner with your pod and cross-functional partners to build a best-in-class experience for Maven members Define, track, and deliver on core product success measures, pod KPIs, and hypotheses to support company OKRs Use data and insights, including product analytics, market research, user research, and business needs, to inform product work and prioritization Drive experimentation plans and new learnings across 0-1 and .1-1 spaces, like support groups, forums, homepage, and content discovery & interaction Build for the long term - design and deliver features and systems that scale to support our business’ growth Become an expert in the members’ experiences, becoming a champion of their needs and journey within the experience, driving member engagement and qualitative outcomes throughout a member’s journey Mentor and support broader product team and improve on product best practices at Maven We’re looking for you to bring: 5–8+ years of Product Management experience, with demonstrated ownership of complex healthcare products; experience with eligibility, payer data, claims, or health data integrations strongly preferred Deep understanding of the healthcare ecosystem and health consumer mindset, including designing 0→1 and early-stage experiences that translate complex backend systems into intuitive user value Proven track record of shipping, testing, iterating, and scaling high-impact products across the full product lifecycle, from discovery through launch and optimization Strong product judgment and analytical rigor, with the ability to ground decisions in data, user insights, operational constraints, and measurable business and clinical impact Experience leading highly cross-functional initiatives, partnering closely with engineering, data, design, operations, payer partners, and other stakeholders in a collaborative, fast-moving environment The base salary range for this role is $180,000 - $200,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Support and improve claims and reimbursement processes through data-driven insights, cross-team collaboration, and product development support. | 1-3+ years in product management or healthcare operations, understanding of healthcare ecosystem, experience supporting product lifecycle, strong analytical skills, and cross-functional collaboration. | Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven’s product team is growing quickly to accelerate our mission of driving better health outcomes for our members through a human-centered product experience. As Associate Product Manager for Claims Processes, you will deeply understand business, client and member needs and design innovative solutions that create ongoing value and drive meaningful retention. You will support the strategy, execution, and continuous improvement of Maven’s claims and reimbursement processes, helping ensure accurate, timely, and scalable experiences for members, providers, and operations teams. You’ll partner closely with Product, Engineering, Operations, Finance, and external partners to streamline workflows, reduce manual effort, and improve reliability across claims intake, adjudication, and payment. In this role, you’ll help translate complex operational and regulatory requirements into clear product requirements, support experimentation and iteration, and contribute to building a more efficient, trusted claims platform as Maven scales. As an Associate Product Manager at Maven, you will: Identity key product opportunities and act as the primary driver for vision, strategy, and investment for content & community, in alignment with the broader organization and company goals Lead, support, and partner with your pod and cross-functional partners to build a best-in-class experience for Maven members Define, track, and deliver on core product success measures, pod KPIs, and hypotheses to support company OKRs Use data and insights, including product analytics, market research, user research, and business needs, to inform product work and prioritization Drive experimentation plans and new learnings across 0-1 and .1-1 spaces, like support groups, forums, homepage, and content discovery & interaction Build for the long term - design and deliver features and systems that scale to support our business’ growth Become an expert in the members’ experiences, becoming a champion of their needs and journey within the experience, driving member engagement and qualitative outcomes throughout a member’s journey Mentor and support broader product team and improve on product best practices at Maven We’re looking for you to bring: 1–3+ years of Product Management experience or equivalent experience in healthcare, operations, consulting, or technology; exposure to claims workflows, eligibility, payer data, or health data integrations preferred Foundational understanding of the healthcare ecosystem and health consumer mindset, with interest in translating complex claims and backend processes into clear, reliable internal and member-facing experiences Demonstrated ability to support product development from discovery through launch, including writing requirements, supporting experimentation, and iterating based on data and feedback Strong analytical skills and product judgment, with the ability to use data, user insights, and operational context to inform decisions and measure impact Experience working cross-functionally with engineering, data, design, and operations partners in a collaborative, fast-paced environment, with a willingness to learn and grow into increased ownership The base salary range for this role is $125,000 - $145,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. This role is exclusively open to candidates in these locations. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

Manage pharmacy partner relationships, optimize supply chain, and ensure SLA adherence. | Minimum 6 years in management consulting, operations, or strategic account management, with supply chain expertise and healthcare experience preferred. | Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us! The Opportunity: We are actively seeking a dedicated Partner/Client Relationship Manager with a focus on strategic account management and experience working with pharmacies. In this pivotal role, you will be responsible for managing relationships with our pharmacy network, emphasizing proactive account management, supply chain optimization, and adherence to service level agreements (SLAs). You will be responsible for: Supply Chain Optimization: Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain. This includes addressing inventory disruptions, pricing concerns, and routing challenges. Point of Contact (POC): Serve as a point of contact for day-to-day matters, including direct purchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs). SLA Definition and Management: Ensure adherence Service Level Agreements (SLAs) with pharmacy partners, monitoring performance and taking corrective actions as necessary. Contract Management: Manage administration of contracting with a focus on optimizing supply chain efficiency and fostering positive, long-term partnerships. Issue Resolution: Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams, particularly Revenue/Growth, Product, and Engineering to find effective solutions. Collaboration with Internal Teams: Work closely with internal teams, including Revenue/Growth, Product, Engineering, Patient Services, Finance and Legal teams, to ensure seamless onboarding and ongoing collaboration with pharmacy partners. SOP Development: Develop relevant internal and external SOPs to reflect market best practice, partnering with internal stakeholders and providing direction to our external pharmacy partners. A successful applicant will fit the following criteria: Analytics & Account Management Experience: Minimum of 6 years of experience in management consulting, operations/program management experience, and/or strategic account management at a high-growth startup (pharmacy experience and/or healthcare tech experience is preferred). Supply Chain Expertise: In-depth understanding of supply chain dynamics, with the ability to identify and address potential issues proactively. SLA Management: Experience in defining, implementing, and managing Service Level Agreements with an emphasis on performance monitoring. Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely. Results-Oriented: Track record of achieving and surpassing strategic account management targets. Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities. Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Respond to inquiries, escalate complex cases, log issues, and contribute to process improvements in a professional services environment. | Experience in customer support or client-facing roles, ability to follow processes, and strong communication skills. | This is a position within Keller Executive Search and not with one of its clients. Junior Service Support Specialist keeps information accurate and actions moving, enabling faster decisions and smoother delivery in New York. The role is part of Keller Executive Search’s internal organization and in a fast-paced professional services environment. Day-to-day work includes practical problem solving, clear communication, and measurable progress on defined goals. Key Responsibilities • Respond to incoming inquiries with accuracy, empathy, and urgency. • Escalate complex cases with concise context and proposed next steps. • Track response times and contribute to improvements in service quality. • Log cases, categorize issues, and follow standard resolution pathways. • Update internal FAQs and templates based on recurring questions. • Contribute to continuous improvement by capturing feedback and suggesting process refinements. • Excellent written communication and calm problem-solving approach. • Ability to follow processes while adapting to unique situations. • Experience in customer support or client-facing service roles. • Willingness to learn and follow established processes with consistent accuracy. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-chicago/ • Salary range: 52,000 - 64,000 • Opportunities for professional growth through training, mentorship, and cross-functional projects. • Flat management structure with direct access to decision-makers. • Open communication environment. • Full medical coverage. • Hybrid working options depending on role and local needs. • 401(k) plan with company contribution where applicable. • Paid time off and company-recognized holidays. Why Join Keller: Global Reach and Impact Join a top-tier international executive search firm with worldwide reach. You’ll gain exposure to U.S. markets, global stakeholders, and high-stakes talent acquisition that drives transformative business growth. Career Acceleration Thrive in a flat, results-oriented structure with direct access to decision-makers, offering rapid professional development, hands-on learning in executive recruitment, and clear paths to expand your responsibilities in a scaling organization. Collaborative and Inclusive Culture Team up with a friendly crew that fosters open communication, celebrates diversity, and values innovation—free from bureaucracy, with a focus on teamwork and meaningful contributions to connecting top talent with life-changing opportunities. Work-Life Integration Enjoy the flexibility of remote work in a supportive environment that prioritizes your well-being, while making a tangible difference in industries worldwide through ethical, high-standard recruitment practices. Unmatched Professional Growth Benefit from opportunities to work on diverse, high-impact projects, including leadership assessments and HR advisory services, in a company committed to excellence, client success, and long-term employee development. Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at . Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: Rhode Island: We do not request or require salary history from applicants. Connecticut: We provide wage range information upon request or before discussing compensation. New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Build and maintain customer relationships, guide product adoption, lead onboarding, and collaborate internally to ensure customer success. | Deep technical expertise in SCADA/EMS, experience managing large complex customers, strong communication skills, and a strategic mindset. | ABOUT POWER FACTORS Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.* Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management. With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code. * Outside China and India ABOUT THE ROLE At Power Factors, our CSMs are core to the customer experience. We seek highly experienced industry experts who thrive off of creating value through strong and enduring customer relationships. The CSM role is for someone who is the unique combination of technical and commercial, and thrives where deep knowledge is required for customer success. The CSM should have a strong technical background, with an orientation in technical asset management within industrial sectors – energy sectors are preferred but not exclusionary. The CSM should have experience in customer-facing roles, whether that be sales, commercial relationship management or strategic programs. The role of the CSM is focused on value creation for the customer and measured by retention and expansion. The CSM is also the trusted advisor of the customer, which means the CSM sits at the cross-functional nexus for customer advocacy internally. We seek highly motivated, individual contributors who thrive on customer interaction. This person has a love of big, meaty accounts where you become the main connection to our company. This individual thrives on accountability and on being rewarded for performance. Key Responsibilities: Account Management: Build and maintain strong, long-lasting relationships with customers, acting as their main point of contact throughout their journey with us. Strategic Advisor: Value creator for the customer, the one who knows utilization, usage and needs of the customer inside and out – and helps direct the customer on how Power Factors can meet them. Customer Onboarding: Lead the customer through successful project commissioning, following up on post-commissioning to-dos and ongoing optimization of system usage. Product Adoption: Proactively guide customers to ensure they are fully utilizing the product’s features and capabilities to achieve their business goals. Upselling, Renewals and Novations Support: Ensure a successful novation from EPC to ultimate owner of the plant. Collaborate with the sales team to identify upsell and cross-sell opportunities, driving account growth and ensuring customer retention. Customer Feedback: Gather and communicate customer feedback to product and development teams, contributing to the continuous improvement of our software solutions. Data-Driven Insights: Utilize customer data and metrics to identify opportunities for improvement and drive customer success outcomes. Problem Resolution: Address and resolve major customer issues or concerns promptly, providing troubleshooting and escalating issues when necessary. Training & Education: Organize regular training sessions, webinars, and documentation to ensure customers stay informed and up to date with product features and best practices. Collaboration: Work closely with internal teams such as Sales, Marketing, and Product to ensure alignment and optimize the customer experience. Qualifications: Technical Expertise: Deep expertise in SCADA and EMS technologies, both software and hardware, and how the technology is deployed at sites. Previous experience working as a SCADA project manager across multiple sites highly desired. Proven experience of managing, installing, maintaining and troubleshooting SCADA networks, hardware and software – allowing CSM to relate to customer experience. Commercial Orientation: Demonstrated experience in selling or servicing large, complex customers. Strategic Mindset: Having a natural knack for rolling up concepts to guide customers through complex discussions and come out with key takeaways Strong Communication Skills: Excellent written and verbal communication skills with the ability to communicate complex technical concepts in a clear and concise manner. Problem-Solving: Ability to identify and resolve customer issues, with a proactive approach to addressing challenges. Customer-Centric Mindset: Passion for delivering outstanding customer experiences and fostering positive relationships. Analytical Skills: Ability to analyze customer data and draw actionable insights to improve customer outcomes. Team Player: Ability to work collaboratively with internal teams and foster a positive work environment. LIFE @ POWER FACTORS We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan. WHY JOIN US By joining the Power Factors team, you’ll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry. WE ARE AN EQUAL OPPORTUNITY EMPLOYER Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Own customer outcomes post-implementation, drive adoption and value realization, and serve as a bridge between customers and internal teams. | Experience in SaaS customer success or technical account management, strong analytical skills, technical aptitude, and excellent communication skills. | As a Customer Success Manager (CSM), you will serve as the primary owner of post-implementation customer outcomes. You’ll guide adoption, help customers align product usage to business goals, and empower them to derive measurable value from Irth’s solutions. You won’t directly manage implementations or renewals, but you’ll act as the strategic connector between customers and internal teams — ensuring customers understand both how to use the product effectively and why it matters to their operations. Our CSMs are proactive advisors, data-driven problem solvers, and trusted advocates who balance tactical execution with strategic impact. You’ll collaborate closely with Product, Support, and Account Executives to ensure your customers maximize value and continuously evolve their partnership with Irth. Solution Knowledge & Customer Domains CSMs will build domain knowledge aligned to solution categories (e.g., Damage Prevention, Land Management, Training & Compliance) to support relevant workflows, value drivers, and customer context. Key Responsibilities As the primary post-implementation owner of customer outcomes, you will drive adoption, enablement, and value realization across assigned accounts — tailoring strategies based on customer engagement and collaboration levels. Adoption & Value Enablement · Own customer adoption, value realization, and overall health across assigned accounts. · Develop deep understanding of customer operations, use cases, and business goals to align product utilization with measurable outcomes. · Conduct success calls and health reviews to identify optimization opportunities and drive expanded utilization. · Deliver targeted enablement sessions to drive continuous improvement and expanded feature use. · Evaluate customer engagement and collaboration patterns to determine the level and style of CS involvement and adapt enablement strategies accordingly. · Collaborate with peers and leadership to conduct regular customer-facing office hours and monthly, targeted, topic-specific webinars. Value Realization & Strategic Guidance · Coach customers on interpreting usage patterns and performance signals so they can connect product usage to their operational goals and business outcomes. · Collaborate with customers to define success criteria, establish trackable milestones, and monitor progress. · Facilitate strategic discussions that strengthen adoption, operational efficiency, and long-term value realization. Internal Alignment & Advocacy · Partner with Implementation and Support to ensure smooth transitions from onboarding to steady-state adoption and improve the customer experience. · Provide structured, data-informed feedback to Product and Engineering teams to shape future enhancements and user experience. · Serve as the voice of the customer by providing structured, evidence-based insights to influence roadmap and prioritization. · Collaborate with Sales and Account Executives to share health insights that inform renewal forecasting and expansion opportunities. · Contribute to the continuous refinement of internal playbooks, health scoring models, and success frameworks. Health Monitoring & Risk Mitigation · Monitor health signals (usage, engagement, support trends) via dashboards and analytics tools. · Identify early risks and coordinate mitigation plans across internal teams. · Maintain accurate data and notes in systems of record to support visibility, forecasting, and cross-functional alignment. · Capture sentiment, insights, and action items to ensure organizational alignment. · 3+ years of Customer Success, Technical Account Management, or SaaS client-facing experience, ideally within enterprise or critical infrastructure industries. · Demonstrated success driving adoption and measurable business outcomes for complex, multi-stakeholder customers. · Strong analytical and storytelling ability—capable of interpreting usage data and connecting it to tangible customer value. · Technical aptitude with the ability to understand SaaS workflows, data structures, and integration patterns, and translate technical concepts clearly to both technical and non-technical audiences. · Exceptional communication and facilitation skills, comfortable engaging both executive and product end-users. · Proven collaboration across Product, Support, and Sales functions. · Proficiency with customer success and analytics tools, like ClientSuccess, Salesforce, Power BI, and the Microsoft 365 suite. · Highly organized, self-directed, and able to manage multiple priorities in a fast-paced environment. Highly competitive salary Generous medical, dental, & vision insurance coverage 401k + company match Unlimited PTO policy 8 company-paid holidays

Provide technical support for hardware, software, and network issues at various locations, including setup, repairs, and troubleshooting. | High school diploma or equivalent, 3+ years of IT experience, extensive knowledge of hardware, software, and networking, and effective communication skills. | About the Role The IT Support Specialist I supports both local and field users, including those in corporate, sales and construction offices. This position requires the deployment, replacement, repair, and troubleshooting of Windows desktops and laptops and other mobile devices such as cell phones, and iPads. The IT Support Specialist I also troubleshoots printers, copiers, scanners, phones, projectors, mobile devices, large displays, conference room equipment, and other networking equipment as needed. What You’ll Do Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools. Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery. Provide technical support for Windows, and other mobile operating systems such as iOS. Set up computers for deployment by means of company approved configuration. Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines. Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu. Participate and assist in hardware and software rollout projects. What We're Looking For High School Diploma or equivalent; Associates Degree in IT or a related field preferred. 3 years of relevant IT experience required. Extensive knowledge of computer hardware, software, and basic networking. Strong knowledge of computer hardware and repairs. Ability to communicate effectively with customers, internal employees, and vendors. Why You will Love Working Here Competitive compensation and benefits package: Medical, dental, vision coverage Financial Planning Time Off & Life Balance Family & Lifestyle Opportunities for growth and development Culture that is collaborative, inclusive, fast-paced, people-first Stable company with strong reputation in the market Why Join Perry Homes? At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work. ***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match*** Perry Homes is an Equal Opportunity Employer Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact