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Provide technical expertise and management for VoIP/PBX systems, IM systems, and A/V streaming including troubleshooting and upgrades. | Must have TS/SCI clearance, CI poly, IAT II certification, and relevant years of technical experience. | Description Key Responsibilities: Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager. Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services. Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC). Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS. Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects. Utilize knowledge of network topology; along with networked hardware and software tools listed above. Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers. Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests. Perform IOS and Software upgrades. Possess understanding of dialing protocols to include H.323, E.164 and SIP. Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses. Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment. Perform patching and ensure compliance with network security policies/procedures. Creating/reporting notifications according to standard operating procedures. Assist in responsibilities and participate in special projects as tasked by Management. Key Responsibilities: Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager. Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services. Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC). Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS. Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects. Utilize knowledge of network topology; along with networked hardware and software tools listed above. Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers. Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests. Perform IOS and Software upgrades. Possess understanding of dialing protocols to include H.323, E.164 and SIP. Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses. Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment. Perform patching and ensure compliance with network security policies/procedures. Creating/reporting notifications according to standard operating procedures. Assist in responsibilities and participate in special projects as tasked by Management. Requirements You’ll Bring These Qualifications: TS/SCI security clearance with the ability to obtain a CI poly IAT II certification (mandatory) Desired skills/certifications: Network+ ITIL Foundations or Agile Foundations CCT Collaboration (CLTECH) CCNP Collaboration (CLFNDU) CCNP Collaboration (CLCOR) CCNP Collaboration (CLACCM) and or (CLCNF) Minimum Education & Experience: One of the following: High School/GED + 11 Yrs Associates + 9 Yrs Bachelors + 7 Yrs Masters + 5 Yrs PhD + 3 Yrs Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Bison Group that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Bison Group, you will receive comprehensive benefits such as healthcare, wellness, financial, retirement, family support and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position: The proposed salary range for this position is: $140,000 - $180,000 Bison Group – Mission First. People Always At Bison Group LLC, we’re more than a defense contractor — we’re a people-focused small business with a strong culture built on trust, respect, and impact. We value every member of the team, foster open communication without the layers of a big corporation, and stand firmly behind our commitment to the veteran community through real, tangible action.When you join Bison Group, you’re not just filling a role — you’re stepping into a mission-critical environment where your work directly supports the Department of Defense, and national security objectives. Here, your skills are recognized, your growth is encouraged, and your contributions have a clear purpose. Why Candidates Choose Bison Group: A small business culture with transparency, flexibility, and leadership that listens. A proven commitment to veterans and professionals who have served. The opportunity to grow your skills in multi-source intelligence, biometrics, and identity intelligence. Work that directly impacts national defense, homeland security, and operational success. A team environment where every individual matters, and the mission comes first. Bison Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.

Manage vendor onboarding, ensure compliance documentation, and support invoice processing for accounts payable and receivable. | Over 3 years of experience in procurement operations or vendor management with ability to manage multi-step workflows and evaluate vendor security posture. | About The Role Dispel is seeking a highly organized Procurement Analyst to manage vendor onboarding and procurement workflow. This role drives follow-ups with vendors and internal stakeholders to ensure all required information, compliance evidence, and agreements are collected so vendors are onboarded smoothly. In addition, this position will assist with the accounts payable and accounts receivable functions ensuring accurate invoice processing and timely payments in support of overall financial operations. This is not a back-office processing role. You will be the primary point of contact for vendors navigating Dispel’s onboarding process and the internal driver ensuring stakeholders and Security move at pace. Key Responsibilities Intake new vendor requests and confirm the requester provides clear functional requirements, vendor justification, and quotes when applicable. Classify each vendor into the appropriate tier (Tier 1-5) based on the vendor’s access to Dispel systems, data and critically to operations. Review Approved Vendor List to determine whether a request requires full vendor onboarding and route accordingly or if an existing relationship exists. Maintain an onboarding tracker with owners, due dates, and status; run regular follow-ups. Assemble and send complete document packages based on vendor tier including, where applicable: Non-Disclosure Agreements (NDA), Master Service Agreements (MSA), Cyber Security Requirements, etc. Partner with Dispel personnel to manage redlines, approvals, and completion of security/compliance steps. Prepare vendor evaluation packages for the Vendor Selection Board, including compliance summaries, cost comparisons, etc. Track and manage & document vendor disqualification, as well as documenting the rationale for the decision. Serve as the procurement point of contact when a vendor experiences a security incident & coordinate with Security to assess contract obligations & remediation timelines. Support the accounts payable operations ensuring accurate, timely invoice processing and payment execution. Assist with the full cycle accounts receivable process including billing, collections, and customer account management. What Success Looks Like Vendors progress from request to onboarded with clear ownership, minimal delays, and complete documentation. Stakeholders always know the next step, owner, and deadline; blockers are surfaced and escalated early. Security and contract reviews are supported by complete, well-organized packages, reducing rework cycles. All FedRAMP-required contract clauses are present & met Vendor risk assessments are completed within 10 business days Accounting entries are processed within 48 hours of receipt Qualifications/Bonus Points 3+ years of experience in procurement operations, vendor management, or project coordination (or similar). Experience managing multi-step workflows across multiple stakeholders and deadlines. Demonstrated experience evaluating vendor security posture using SOC 2 Type 2 reports, ISO 27001 certification. Comfort working with contracts and security/compliance documentation, NDA’s in a vendor-facing capacity. Skills Excellent organization, attention to detail, and follow-up discipline. Strong written and verbal communication; able to drive action across busy stakeholders. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable learning tools like Drata, Box, and Brex. Able to map vendor services to NIST 800-53 control families and identify inherited, shared and customer-responsible controls. Able to prioritize effectively and manage multiple onboardings in parallel. 76-94K base Performance Bonus Eligible Equity 401K Full medical, dental, vision insurance Generous PTO Fully remote

Lead requirements analysis and workflow design for healthcare transformation initiatives. | Bachelor's degree and 7+ years as Business or System Analyst with expertise in requirements management and Agile environments. | Upstream Rehabilitation is looking for a Senior Business Analyst to join our team Title: Senior Business Analyst Location: Remote Build Your Career with Us! Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to providing exceptional care and remarkable experiences. We strive to provide an inclusive work environment where our differences are celebrated for their value to our communities, patients, and teammates. With a network of over 1,200 clinics coast-to-coast across 26 brand partners, and over 8,000 employees, we lead the industry in quality outcomes, leveraging data, technology, and innovation to reduce paperwork and a focus on patient care. About the Role Join Upstream Rehabilitation and help shape solutions that truly matter. We’re seeking a Senior Business Analyst who is passionate about solving complex problems, optimizing processes, and driving meaningful business outcomes that support a high-quality patient and employee experience. In this role, you will play a key role in driving enterprise-wide improvement across our clinical and operational ecosystem. You will dive deep into complex healthcare workflows, translating them into clear business, functional and technical requirements that guide the design and development of impactful technology solutions. You’ll partner closely with clinical operations, product management, engineering and quality assurance teams to ensure solutions are aligned, effective, and built to meet organizational needs. Your work will directly support Upstream’s mission, vision, and values by helping to shape innovative, patient-centered operation and technology advancements across the organization. What You’ll Do Lead end‑to‑end requirements analysis for healthcare transformation initiatives, including elicitation, documentation, validation, and change control. Conduct current‑state assessments and design future‑state workflows that enhance operational efficiency and support system improvements. Develop clear, complete, and testable requirements, including business, functional, non‑functional, data, integration, and user experience (UX) specifications. Partner with Quality Assurance teams to support test plan development, test script creation, and requirements traceability throughout the project lifecycle. Participate in User Acceptance Testing (UAT) and assist with go‑live preparation, deployment readiness, and post‑implementation stabilization. Create high‑quality documentation, such as process flows, user stories, visual prototypes, and knowledge‑transfer materials. Engage and collaborate with stakeholders across clinical, operational, and technical teams to ensure alignment and successful execution of project goals. Other projects and duties as assigned. Who You Are Bachelor’s degree in Information Technology, Computer Information Systems, Business Analytics or a related field. 7+ years of experience in a Business Analyst or System Analyst role, preferably supporting complex, cross-functional initiatives. Demonstrated exoertise in requirements management and process optimization with a track record of delivering actionable, high-quality documentation. Strong experience working within Agile/Scrum environments, including participation in ceremonies, backlog refinement, and user story creation. Proven ability to influence and collaborate with clinical, operational and technical stakeholders at all levels. Experience using workflow/project management and UX/design tools (e.g., ClickUp, Figma, Vision, or similar). Nice to Haves Experience with healthcare operations, clinical workflows, or healthcare technology solutions. Familiarity with integration projects, data requirements, or enterprise software implementations. Benefits Offerings Bonus eligible (only included if eligible) 100% employer paid medical health insurance premium option available Dental and Vision insurance 401(k) with company match Generous PTO and paid holidays Supportive team and leadership invested in your success A Better Place to Build Your Career Upstream Rehabilitation offers entry-level candidates and career professionals the opportunity to serve in corporate and non-clinician roles, both remotely and in our physical therapy clinics and corporate offices across the country. We dedicate resources to continuous education and improvement through in-house Leadership Development Programs and outside training. We are committed to ensuring our employees have the skills needed for long-term success. Upstream’s corporate employees are integral in ensuring our company’s success. You’ll be part of a fantastic group of employees who shape our culture, create a positive work environment, and know how to have fun along the way. It’s easy to see why so many candidates choose to grow their careers with Upstream. Salary Range: $99,750 - 114,000/year Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. #LI-Remote Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.

Lead and manage community-engaged research and evaluation projects focused on educational equity and social justice. | Experience in research design, project management, and equity-focused evaluation with non-profit and educational clients. | Why work at Nebius Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team. The role We are looking for a Chief ML Researcher, Product — a senior, customer-facing ML research leader who will keep Nebius at the forefront of modern machine learning and translate cutting-edge advancements into product direction, platform capabilities, and measurable customer success. You will be a machine learning researcher first, with a strong ML and data foundation, operating at the intersection of Product, Engineering, and Strategic Customers. In this role, you will continuously deep dive into the evolution of state-of-the-art ML pipelines — including training, inference, fine-tuning, evaluation, data workflows, and tooling — and convert those insights into clear product requirements and priorities, practical reference architectures for real-world workloads, and a credible, forward-looking technical point of view that strengthens Nebius both internally and within the broader ML community. This role is US- remote. Your responsibilities will include: Drive forward-looking ML research to shape Nebius’ AI platform and PaaS roadmap, translating frontier developments into clear product direction and priorities. Convert state-of-the-art ML pipeline insights into actionable requirements, reference architectures, benchmarks, and gap analyses. Partner cross-functionally with Product, Engineering, and ML teams to align platform capabilities with emerging ML workloads and best-practice stacks. Build strategic collaborations with universities, research labs, and the broader ML ecosystem to accelerate innovation and credibility. Establish quality standards for ML-enabled services, including evaluation rigor, reproducibility, reliability, and responsible ML practices. Engage strategic customers to understand complex ML scenarios and translate them into clear functional and non-functional requirements. Provide senior technical leadership during evaluations, architecture reviews, and escalations, ensuring customer realities inform platform decisions. Articulate and communicate a clear vision for AI-enabled applications and the infrastructure stack required to support them, influencing both technical and executive audiences. We expect you to have: 10+ years of experience in machine learning research and/or applied ML (industry, academia, or hybrid), with a strong track record of staying current with the research frontier. 5+ years operating as a senior technical leader (Staff/Principal/Director-level), shaping direction across multiple teams and stakeholders. Proven ability to translate research insights into tangible product or platform impact, including requirements, roadmaps, reference architectures, and evaluation standards. Experience engaging strategic customers or external partners in deep technical discussions, converting ambiguous goals into clear, actionable requirements. Demonstrated collaboration with universities or research labs through joint projects, partnerships, supervision, publications, or advisory roles. Strong technical communication record, including internal knowledge-sharing, external talks, writing, or publications that establish credibility. It will be an added bonus if you have: Experience working with ML at scale, including large training runs, high-throughput inference, or performance-sensitive pipelines, even if not directly owning the infrastructure. Familiarity with modern ML ecosystems and tooling (e.g., PyTorch and distributed training/serving stacks) and their application in real-world production workflows. Experience defining, implementing, or improving evaluation practices, including benchmarking, model quality metrics, offline and online evaluation, and reproducibility standards. Prior experience in a field-facing technical leadership role (e.g., Field CTO, Principal Architect, Technical Advisor), partnering closely with GTM and Product teams. What we expect you to have (skills & traits) ML researcher mindset: ability to evaluate new ideas critically, reproduce/validate claims, and separate signal from hype. Strong foundation in machine learning and data (modeling, training dynamics, evaluation, dataset considerations, experimentation practices). Ability to translate deep technical concepts into clear product implications and customer-ready guidance. Comfort operating in a highly cross-functional environment and influencing without direct ownership. Strong written and verbal communication: technical docs, product-facing narratives, workshops, and executive-level discussions. Compensation We offer competitive salaries, ranging from $200k- $300k base equity + quarterly performance bonuses. What we offer Competitive salary and comprehensive benefits package. Opportunities for professional growth within Nebius. Flexible working arrangements. A dynamic and collaborative work environment that values initiative and innovation. We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Lead and manage community-engaged research and evaluation projects focused on educational equity. | PhD in education policy with extensive experience in research design and evaluation, but no direct mention of advanced survey sampling or recruitment strategy expertise. | R26_0005033 *US remote role, must be in US at time of application to be considered. #LI-Remote MRI-Simmons is the leading provider of actionable insights on the American consumer. The core product in MRI-Simmons’ suite of services is MRI-Simmons USA, a comprehensive multi-media and marketing survey, collecting data from a fresh sample of 60,000 U.S. adults each year. Data is collected via an online or telephone survey, followed by a self-administered product booklet. The MRI-Simmons USA product is accredited by the Media Rating Council (MRC) and undergoes an annual audit as part of this process. Job Description This senior role, reporting to the SVP of Research Methods, requires deep expertise in address‑based probability sampling, recruitment strategy, and managing sample and field performance. The position serves as the organization’s lead methodological advisor on sampling, recruitment, incentives, and field‑performance forecasting. Responsibilities include guiding sample design and weighting, shaping recruitment strategies (including oversampling and incentive design), and overseeing performance monitoring and projection. The role also recommends response‑rate optimization strategies, analyzes field performance, and forecasts field‑period outcomes to inform field operations. This individual will work closely with the other members of the Research Methods team, as well as the Data Science, Operations, Development, Field, and Panel Relations teams, and external sample providers to ensure methodological rigor, maximize response rates—particularly among hard-to-reach populations—and maintain compliance with Media Rating Council (MRC) accreditation standards. The Senior Director will also prepare quality control analyses and contribute to audit preparation and defense. This role requires strong communication skills and experience in presenting to technical and non-technical stakeholders---including auditors and the MRC. Finally, this individual may mentor junior staff and provide oversight on complex analyses and testing programs. Key Accountabilities Sample and Weighting Design Recommend sample design for address-based probability sample, including oversampling frameworks for niche or hard-to-reach populations (e.g. race/ethnicity and sex/age sub-groups) Continuously evaluate and refine sample design to reflect evolving research environment, available sample sources/tools, and service needs. Oversee the process for ordering sample. Develop and lead quality-control evaluations of sample providers, including coverage analyses, quality checks of addresses, sample yield, and bias assessments. Oversee weighting design to address inherent differential selection probabilities and to project the sample to universe estimates on key geographic, demographic and socio-economic characteristics Establish quality control procedures and evaluate processing of design weighting and sample balancing, with particular attention to changes to design or processes Field Procedures Recommend recruitment and incentive strategies across mail, phone and digital channels for different survey modes, refined by sample type and respondent/household characteristics, and including timing, frequency and method of sample contact. Work with Field department to draft recruitment mailing schedules and recommend changes mid-field, as appropriate, including timing and scale of additional sample drops. Monitor fieldwork in-progress to identify and address potential production issues. Prepare regular analyses and reports to evaluate performance against prior field periods and prepare/model forecasts. Summarize results and communicate to relevant stakeholders with actionable recommendations. Provide guidance on methodological testing designed to increase respondent engagement and participation, minimize nonresponse bias, and improve outcomes among hard-to-reach sample. Conduct or oversee analyses of historical incentive tests and prior wave results to recommend optimized, nuanced incentive structures. Maintain record of wave-specific tests, changes and results. Work with Development team to advise on the development of a flexible incentive delivery system capable of mid-field adjustments. Partner with Data Science to analyze, report on and recommend incentive and recruitment concepts. Audit Support & Compliance Prepare materials, analyses, and documentation for technical guides and audits. Respond to technical audit questions and present sampling and production methodologies to MRC committee. Ensure all sampling, recruitment, and field processes meet accreditation standards. Provide clear, diplomatic guidance to teams across the end-to-end research process, including Commercial, Operations, Research Methods, Analytics, and external audiences. Qualifications Skills & Qualifications Bachelor’s or advanced degree in Survey Methodology, Statistics, Data Science, Social Science Research, or related field (Master’s or PhD strongly preferred). 8+ years of experience in survey sampling, ABS, production management, or research methodology, ideally in large-scale, ongoing studies. Deep expertise in probability sampling, response-rate optimization, and survey recruitment. Strong understanding of ABS-specific operational challenges, including postal delivery issues, nonresponse patterns, and methods for engaging underrepresented populations. Demonstrated experience designing and interpreting field experiments and incentive tests. Strong quantitative and analytical skills; fluency with statistical tools used for production modeling and QC evaluation. Prior experience interacting with the Media Rating Council or similar regulatory bodies, including presenting technical methods. Excellent communication skills and the ability to translate technical insights into actionable recommendations for diverse stakeholders. Proven ability to lead cross-functional initiatives without direct authority. Familiarity with ABS sampling vendors and experience evaluating external sample providers. Experience developing flexible operational systems (e.g., dynamic incentives, adaptive sample deployment). Understanding of survey weighting, nonresponse bias analysis, and related methodological assessments. Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: $181,000.00 - $200,000.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more. Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Operations

Lead servicing of employee benefits business including renewals, marketing, and issue resolution ensuring high client satisfaction. | Bachelor's degree and 3+ years client services experience in brokerage or commercial insurance with strong Microsoft Office and communication skills. | Lockton is seeking a motivated and detail-oriented Senior Account Manager in the Employee Benefits space. This role requires a strong commitment to building relationships, exceeding client expectations, and providing excellent client service. As a Senior Account Manager, you will oversee the day-to-day management and support of employee benefits policies, ensuring client satisfaction and successful renewals. Position Responsibilities • Lead the servicing of a designated book of business, including renewal, marketing, issue resolution, and client support. • Use discretion and independent judgment to analyze industry trends and provide related guidance to clients. • Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes for clients. • Develop financial models and reports for clients and senior team members. Provide interpretation, implications of analysis, and actionable recommendations. • Participate in client strategy and renewal meetings to understand client expectations and ensure that the results align with our commitments. • Lead the marketing of all product lines, develop presentation of results and present results, with oversight. • Lead communications, and open enrollment activities to ensure a successful renewal process, along with supporting implementation. • Participate in negotiations with carriers for new and renewal quotes. Prepare renewal presentation and present results, with oversight. • Analyze quotes to determine appropriate recommendations and ensure adequate coverage for clients. • Identify gaps in coverage or cross-sell opportunities and provide related recommendations. • Lead implementation, communications, and open enrollment activities to ensure a successful renewal process. • Address and resolve escalated claims, billing, and eligibility issues to ensure timely and satisfactory outcomes, as directed, with timely responses. • Establish and maintain relationships with clients, carriers, and other vendors. • Research and understand industry trends, carrier product offerings, and governmental regulations. • Educate clients on compliance and regulatory matters. • Mentor and train junior-level staff, fostering a collaborative and supportive work environment. • Perform other responsibilities and duties as needed to support the team and clients. Position Qualifications • Bachelor’s Degree in Business Administration or a related field, or equivalent years of experience. • Typically, three or more years of client services experience is required. • Demonstrates strong working knowledge and experience within the brokerage/commercial insurance industry. • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint). • Strong attention to detail and organizational skills to prioritize heavy workloads and meet time-sensitive deadlines. • Ability to work in a team environment and manage multiple tasks & projects with competing deadlines. • Understands industry trends and governmental regulations. • Ability to attend industry training sessions and complete continuing education requirements as needed. • Readiness to expand knowledge and effectiveness in the insurance industry through extended education beyond continuing education requirements. • Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information. • Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner. • Ability to work outside of regular business hours and travel by automobile and aircraft, with the possibility of being away from home for more than one day and night. • Legally able to work in the United States. This position may be eligible for annual discretionary bonus consideration. Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits. PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate’s geographic location, job-related knowledge, experience, education, certifications, and skills.

Manage and monitor external collections vendors to meet performance metrics and enhance borrower experience. | Bachelor's degree plus 5+ years in collections or vendor management within financial services, with strong analytical skills. | About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team: Upstart is seeking a Collections Vendor Manager to support the day-to-day performance and operational execution of our collections vendors and closely partnered internal teams. This role serves as a primary point of contact for assigned partners, working closely with vendor leadership and internal stakeholders to ensure daily operations run smoothly and performance expectations are consistently met. The ideal candidate brings strong working knowledge of collections operations and vendor-managed environments, and is comfortable operating in the details — monitoring performance, guiding partners through issues as they arise, and supporting adherence to operational, quality, and borrower experience standards. This role plays a critical part in reinforcing accountability, supporting operational stability, and ensuring borrower interactions reflect Upstart’s standards of care, efficiency, and consistency. How you’ll make an impact Drive Agency Partner Performance: Manage and monitor the day-to-day performance of external vendors responsible for collections services, ensuring they meet or exceed key performance metrics. Enable Business Outcomes: Collaborate with internal stakeholders to align vendor performance with Upstart’s strategic objectives, ensuring that vendor contributions drive measurable business outcomes. Enhance Borrower Experience: Ensure that agency partners deliver a personalized and effortless borrower experience, addressing borrower needs quickly and effectively while maintaining Upstart's commitment to quality. Monitor and Enforce KPIs: Track vendor performance using established KPIs, such as response times, collections success rates, customer satisfaction scores, and compliance with service level agreements (SLAs). Vendor Relationship Management: Build and maintain strong relationships with external agencies to foster open communication, partnership, and alignment with Upstart’s goals. Performance Improvement Initiatives: Collaborate with vendors to identify areas for improvement, provide actionable feedback, and work together to implement solutions that enhance efficiency and borrower outcomes. Cross-Functional Collaboration: Work closely with internal teams such as Operations, Legal, Risk Management, and Lending Partnerships to align vendor performance with Upstart’s broader objectives and operational needs. Data-Driven Analysis: Utilize data and reporting tools to track vendor performance, identify trends, and make informed decisions that drive continual improvements in service delivery. Minimum Qualifications Bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent practical experience. 5+ years of experience in collections, servicing, or vendor management, including experience supporting first-party operations and/or partnering with third-party BPOs in financial services, consumer lending, auto finance, or servicing environments. Demonstrated experience managing vendor performance against defined KPIs, SLAs, and quality standards, with the ability to assess operational health and drive accountability. Hands-on experience supporting or conducting vendor onsite visits, operational audits, or compliance reviews. Strong analytical skills, with comfort interpreting dashboards and operational metrics (e.g., productivity, adherence, QA, roll rates, abandonment, customer outcomes) and translating insights into actionable recommendations. Ability to operate effectively in a fast-paced, evolving environment with competing priorities. Strong written and verbal communication skills, with the ability to clearly communicate expectations, performance feedback, and risks to vendors and internal stakeholders. Ability to operate effectively in a fast-paced, evolving environment with competing priorities. Willingness and ability to travel domestically and internationally for vendor onsite visits as needed. Preferred Qualifications Experience traveling internationally for onsite visits supporting vendor, BPO, or internal collections operations, including participation in operational reviews, audits, or readiness assessments. Experience supporting the launch, onboarding, or expansion of collections operations, including first-party teams and/or third-party BPO partnerships, with involvement in early-stage performance stabilization and governance setup. Position location This role is available in the following locations: Remote. Time zone requirements The team operates on the East/West coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. In addition, this role requires periodic travel to third-party vendor and BPO partner locations to support onsite visits, operational assessments, audits, and relationship management. Travel cadence may vary based on business needs, vendor footprint, and operational priorities, and is subject to change over time. Candidates must be willing and able to travel as needed, including occasional trips of 3–4 consecutive days, which may occur up to a monthly basis during certain periods. #LI-REMOTE #LI-Associate At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $79,000—$109,200 USD What you'll love At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose Health Savings Account contributions from Upstart for eligible plans Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage Paid time off, sick and safe time, and company holidays Paid family and parental leave to support caregiving and major life moments Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

Lead IT procurement and asset management functions including contract negotiations and supplier relations. | 20+ years of IT procurement experience with strong negotiation, contract management, and supplier relationship skills. | Description Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed. As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together. In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®. At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued. Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy. From your PASSION to ours Responsible for leading the Raw Materials and Finished Goods Planning process to ensure achievement of the business plan, support company initiatives and customer requirements. Deliver, lead and execute the short, medium and long range plan to drive revenue generation through customer fill rate delivery, optimize cash flow investment while minimizing manufacturing and distribution cost and product waste. Responsible for ensuring the continuity of supply of raw and packaging materials to production facilities. Coordinate finished goods supply planning, materials and inventory management through strong cross functional partnership with Marketing, Procurement, R&D, Suppliers, Quality, Plants, Product Change Managers, and Finance. Optimizes the balance between supply availability, inventory investment and risk of obsolescence.? From your STORY to ours Materials Management Ensure flawless execution of the materials management aspects of commercialization and change management initiatives to ensure customer and productivity commitments are met by establishment and maintenance of effective communications with internal contacts (R&D, Procurement, Quality, Finance, Marketing, Plants, BU leadership) and external contacts (suppliers & External Manufacturers). Deliver transition strategy alternatives to the BU which enable cost-based decisions. Execute transition plan to minimize write-offs. Ensure availability of materials through delivery of supplier forecasts, supplier collaboration, establishment of effective communications and monitoring of key touch points. This delivers capability to produce finished goods as desired to enable delivery of service level to customers.? Develop and implement optimal inventory replenishment strategies with Procurement, Suppliers, and Plants which align with BU manufacturing strategy, desired service levels, and BU risk profile. This provides cost-based supplier run rules and clarifies liability for supplier held inventory. Develop and lead inventory reduction initiatives entailing optimization of SAP MRP parameters, total supply chain process improvement, and application of Lean principles. Ensure cash flow goals (eg. Inventory $$ & DIOH are met) Minimize impact of unneeded excess inventory through transfer to other Kraft locations, return to supplier, or salvage sale (ingredients).? Provide input to Procurement on projected volumes, business changes, supplier performance, and contractual needs so that Procurement can write contracts that serve the BUs and minimize total cost? Manage major supply disruptions driven by extraordinary events (flood, supplier bankruptcy, supplier Equipment failure, major quality issues, etc).? Understand supplier capacity constraints and have appropriate contingency plans in place to maintain supply when capacity is exceeded.? Maintain key data impacting job function such as contract balances and material discontinuation Continuously improve job processes and provide continuous improvement suggestions for the larger Materials Management Function. Finished Goods Planning Ensure weekly production and inventory deployment plans are maintained to sufficiently achieve customer fill rate targets as well as inventory objectives Lead weekly cross functional discussions to review service performance, KPI’s impacting service and supply, Root Cause on major deviations, and outlook based on documented assumptions Lead the feasibility reviews to assess ability to support near term changes in demand and engage cross functional alignment when decision are required around prioritization of available supply Collaborate with Plants (Lactalis operated as well as copackers) to ensure daily weekly schedules are in alignment with the overall supply and inventory plan, and opportunities to drive efficiencies in operations and scheduling are pursued Lead the Monthly IBP/S&OP Supply Review, providing content/context of the long term supply and inventory plans, highlighting areas of risk (capacity, materials supply) in meeting business objectives, prepare options to mitigate and secure decisions from appropriate stakeholders Serve as the supply lead in the commercialization process linking operational plans with new product development initiatives. Ensure production and deployment plans are in place to support launch plans, while minimizing risk of obsolesce Develop a strong understanding of the manufacturing and distribution processes and direct the planning team to operate within the given constraints, while continuously pursuing opportunities that will drive benefit for the company and its customers. Implement, maintain, and continuously improve routines, ways-of-working to drive team focus on results and delivery of operational objectives (engagement, service, cost, cash) Requirements From your EXPERTISE to ours 8-10 years of Supply Chain Experience with at least 5 years in Finished Goods and/or Material Planning roles Cross functional experience, preferably in manufacturing or commercial/customer facing roles 2+ years leading teams (3 or more). Experience leading people managers preferred FMCG background. Food Industry experience preferred.? Experience operating in S&OP / Integrated Business Planning environments Comprehensive understanding of integrated supply chain planning processes, tools (SAP, FutureMaster, Logility, JDA, etc..) Bachelor’s Degree in Supply Chain, Engineering or Business Field. Masters Degree preferred as well industry certifications (APICS, CSCMP, IBF) This job description is intended to summarize the overall level of responsibility of the job and is not an exhaustive list of all the duties performed. At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career. Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Complete mortgage accounting reports, analyze servicing and remittance data using SQL, remit payments, calculate wire transfers, and reconcile records. | High school diploma and at least two years of experience in investor accounting or mortgage servicing with proficiency in Microsoft Office and MSP system. | Overview We are seeking to fill the role of Investor Reporting Analyst II. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. Responsibilities • Complete mortgage accounting activity reports for moderately complex agency, guarantor, investor, trustee, and client portfolios. • Utilize basic understanding and knowledge of SQL coding to analyze servicing, reporting, remittance, and reconciliation data. • Remit payments according to agency, guarantor, investor, trustee, and client guidelines. • Calculate and initiate moderately complex wire transfer amounts with limited assistance from management. Determine appropriate funding source with limited assistance. • Reconcile LoanCare mortgage accounting records against agency, guarantor, investor, trustee, and client records. Perform more complex pool to security reconciliations for MBS remittance type investors with limited assistance from management; initiate required cash adjustments. • Independently research and resolve outstanding custodial, clearing and portfolio reconciling items as well as cashbook deviations within the specified timelines. • Forecast principal and interest advances using specified pooling and servicing agreement. Proactively manage custodial account balances to prevent overdrafts. Respond to inquiries regarding advance components and resolve discrepancies with assistance from management as needed. • Complete assigned individual and MSP tasks timely and accurately with limited assistance from management. • Independently coordinate with operational business units, clients and investors to resolve basic and complex reporting and remittance discrepancies. Respond independently to investors, clients, and internal business partner inquiries regarding assigned portfolio with limited assistance. • Independently upload basic and more complex MSP transactions as required; input transactions manually as needed. Enter/update pool header records utilizing existing templates for upload of the associated transaction code to MSP; initiate automated loan transfers; refer any output errors to management for resolution. • Identify required procedure updates and refer to management for action. Participate in process improvements within Investor Reporting and participate in enhancement testing. • Assist in training and provide assistance to junior analysts. • Develop and maintain knowledge of subservicing activity as it pertains to subservicing agreements • Respond to more complex Dynamics ticket requests with limited assistance from management • All other duties as assigned. Qualifications • High School Diploma or equivalent. • 2+ years’ experience in Investor Accounting/Reporting and/or Mortgage Servicing industry or an equivalent amount of relevant education in accounting or finance. • 2+ years' experience with FNMA, GNMA, FHLMC, and/or Private Investor Reporting or equivalent accounting/cash management experience. • Ability to understand basic Test of Cash logic, MSP cash flow and cash management related activity. • Intermediate proficiency in Microsoft Office products, including Word, Excel, Outlook and PowerPoint required. • Lender Processing Services system (MSP product) or other mortgage servicing platform experience. • Intermediate analytical and critical-thinking skills required. • Advanced arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals. • Ability to communicate effectively both in writing and verbally with internal customers and external clients and investors. • Ability to work independently with minimal direction from management. • Ability to work as part of a team to effectively meet deadlines. • Must be able to prioritize tasks and manage time effectively. • Ability to maintain strict confidentiality. Desired Skills and Qualifications • Associate degree or college level coursework in accounting or finance. Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Time Off: Paid holidays, vacation, and sick leave Retirement & Investment: Matching 401(k) plan and employee stock purchase plan Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being Employee Recognition: Programs that celebrate achievements and milestones Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. Compensation Range: $22.45 - $37.69 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: A culture that helps you thrive, with resources and support to fuel your growth Flexibility to work remotely, while staying connected through virtual engagement Opportunities to make a real impact in an industry that touches millions of lives If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. WHO WE AREAbout us …LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Partner with product owners and underwriters to define requirements and execute UAT for insurance product releases. | 3+ years as a business analyst in property & casualty insurance with knowledge of Agile and JIRA. | Crum & Forster Company Overview Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description Crum & Forster is seeking an experienced Product Business Analyst to join our Executive Lines team. In this role, you will support the design, delivery, and quality assurance of insurance products across Professional Liability, Management Liability, Cyber, and Technology E&O lines. You will work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements and ensure delivered solutions meet business expectations through effective User Acceptance Testing. The ideal candidate for this role: Has 3+ years of experience as a Business Analyst, Product Business Analyst, or similar role within the property & casualty insurance industry, preferably Executive Lines. Collaborates closely with Product Owners, developers, QAs, and SMEs to validate acceptance criteria and clarify expected system behavior. Reviews delivered functionality to ensure alignment with business requirements, regulatory compliance, and user experience expectations. Identifies, documents, and tracks UAT defects, working with development teams to prioritize fixes and validate resolutions. Supports go-live readiness, including business sign-off, documentation, and post-implementation validation. Manages competing testing priorities across multiple initiatives, releases, or products. Can communicate ideas in both technical and user-friendly language. Is familiar with regulatory compliance as it relates to insurance and corresponding potential impacts on product development. Has a strong attention to detail and identifies opportunities for requirement reuse, standardization, and optimization across products. Has excellent listening and communication skills, both verbal and written. Can successfully juggle competing priorities at the same time. What you will do: Business Analysis & Product Support Partner with Product Owners, Underwriters to define business and functional requirements in the form of user stories, acceptance criteria, and supporting documentation. Support backlog refinement, sprint planning ensuring requirements are clearly defined, prioritized, and ready for development. Be an active participant in Agile ceremony meetings (stand up, refinement, prioritization, sprint planning) for assigned projects. Identify, define, and document recommendations and requirements for new product solutions and enhancements. Identify opportunities for requirement reuse, process improvement, and product optimization. User Acceptance Testing (UAT) Plan, coordinate, and execute user Acceptance Testing (UAT) for system enhancements and new product releases. Translate business requirements into end-to-end UAT test scenarios covering underwriting, rating, policy issuance, endorsements, billing, and related workflows. Coordinate testing efforts with business users and cross-functional teams. Log, track, and validate resolution of defects, ensuring issues are resolved prior to release. Provide clear communication on testing status, risks, and results. Collaboration & Delivery Manage multiple initiatives and competing priorities while maintaining high quality and meeting delivery timelines. Act as a liaison between business users and technical teams to ensure shared understanding of requirements and solutions. Communicate expected value to users by iteration (sprint, monthly, quarterly) with a focus on increasing end user satisfaction. Provide documentation, training materials, product demonstrations and training end users for all modified and new systems, as needed. Qualifications Required - Experience working in insurance industry – familiarity with Executive lines preferred (Professional Liability, Management Liability and eRisk) A bachelors degree and 3+ years of experience Strong organizational and analytical skills High degree of accuracy and attention to detail Proficient in Microsoft Office Suite Ability to work independently with moderate supervision Ability to thrive in a fast paced, deadline driven environment Working knowledge of Scrum and Agile Software Development Methodology Working knowledge of JIRA/Confluence Working knowledge of product development architecture Proficiency in the use of analytic tools Ability to work with large teams Understanding of design quality standards #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $71,600 to a maximum of $104,900. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.