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Manage inbound communications, advise customers on products, resolve issues, and build trust-based relationships. | 1-2 years of customer support experience, excellent communication skills, customer-centric attitude, organized, proactive problem solver. | AO Globe Life is Hiring: Your Path to Unlimited Growth Starts Here! At AO Globe Life, we’re dedicated to empowering our team to make a real impact every day by delivering exceptional service and innovative life insurance solutions that secure families’ futures. We’re looking for a customer-first representative to join our dynamic Illinois team. If you’re passionate about delighting customers and driven to excel, this is the opportunity you’ve been waiting for! What You’ll Do: Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care. Consult on Customer Success: Advise customers on how to best leverage our life insurance products and services based on their unique needs, ensuring they have the right solutions. Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategically aligned with our offerings. Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance overall customer satisfaction. Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service. Why AO Globe Life? Flexible Work Arrangements: Enjoy a flexible schedule with options for remote work or in-office collaboration with our Illinois team—empowering you to achieve a healthy work-life balance. Competitive, Performance-Based Compensation: Benefit from performance-based pay, enticing bonuses, weekly pay, and a comprehensive benefits package covering medical, dental, and prescription care. Plus, enjoy the perks of a unionized position with potential stock options. World-Class Training & Mentorship: Gain access to ongoing, high-quality training led by experienced mentors. We provide all the tools you need to succeed from day one. Career Growth & Advancement: Begin your journey as an agent and customer service representative, mastering the essentials of life insurance sales and customer success. As you excel, you’ll have the opportunity to transition into management and leadership roles. Supportive Environment: Join a team that values your contributions and is dedicated to both your professional and personal success. What We’re Looking For: Experience: 1-2 years of proven experience in supporting client success, preferably in a customer service setting. Communication Skills: Excellent written and verbal communication abilities. Problem Solver: A positive, proactive attitude with the capacity to address and resolve customer issues effectively. Customer-Centric: A passion for delivering exceptional service and delighting customers at every interaction. Organized: Strong time-management and prioritization skills to manage multiple tasks in a dynamic environment. Ready to Ignite Your Career? Join AO Globe Life and be part of a team where your career truly makes a difference. Apply now to start your journey with us—where you begin as an agent and customer service representative in the life insurance industry and grow into a future leader in management. All interviews are conducted via Zoom for your convenience and safety. Apply Today and Transform Your Future with AO Globe Life!

Responding to customer inquiries, resolving issues, and acting as a liaison between customers and departments. | High school diploma or equivalent, at least 18 months of customer service experience, proficiency with computer systems and software, good communication skills. | Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Pay - $20/hourly We are hiring for the April Class! Interviews will start middle of February. Work Schedule: Shifts are assigned between 8:00 a.m. and 1:30 p.m. local time. Shifts beginning at 12:30 p.m. or later receive a 10% shift differential. Training starts April 6th, 2026 Basic Qualifications High school diploma or equivalent Typically, at least 18 months of customer service or related experience Preferred Skills/Experience Effective problem-solving and negotiation skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Proven time management skills and ability to multitask Experience interacting positively with unsatisfied customers Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies Proficient computer navigation skills using a variety of software packages including Microsoft Office applications This is a remote position with preference for candidates residing near the following hubs: Cincinnati, OH Milwaukee, WI Fargo, ND Knoxville, TN Twin Cities, MN St. Louis, MO Owensboro, KY Atlanta, GA Charlotte, NC Oshkosh, WI Dallas, TX Phoenix/Tempe, AZ Portland, OR Location expectations This role is designated as U.S. home-based remote. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responds to customer inquiries, resolves issues, and acts as liaison between customers and departments. | High school diploma or equivalent, with at least 18 months of customer service experience, proficiency in computer systems and communication skills. | Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Pay - $20/hourly We are hiring for the April Class! Interviews will start middle of February. Work Schedule: Shifts are assigned between 9:00 a.m. and 1:30 p.m. local time. Shifts beginning at 12:30 p.m. or later receive a 10% shift differential. Training starts April 6th, 2026 Shift Incentive: Employees scheduled to work a standard full-time shift that begins after 12:30 PM (local time) are eligible for a 10% pay incentive. Basic Qualifications High school diploma or equivalent Typically, at least 18 months of customer service or related experience Preferred Skills/Experience Effective problem-solving and negotiation skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Proven time management skills and ability to multitask Experience interacting positively with unsatisfied customers Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies Proficient computer navigation skills using a variety of software packages including Microsoft Office applications This is a remote position with preference for candidates residing near the following hubs: Cincinnati, OH Milwaukee, WI Fargo, ND Knoxville, TN Twin Cities, MN St. Louis, MO Owensboro, KY Atlanta, GA Charlotte, NC Oshkosh, WI Dallas, TX Phoenix/Tempe, AZ Portland, OR Location expectations This role is designated as U.S. home-based remote. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Manage high-volume customer accounts, develop automated customer success workflows, and collaborate across teams to drive customer retention and expansion. | 2-4 years of experience in customer success or marketing, proficiency with CRM and automation tools, strong communication skills, and ability to manage multiple accounts. | Company Information Help Shape the Future of Music Creation and Education at MakeMusic At MakeMusic, we believe music has the power to inspire, connect, and transform lives. For over three decades, we’ve been at the forefront of music technology, building tools that help musicians compose, teach, learn, and perform. Our products are trusted by Grammy-winning composers, world-class educators, and students in classrooms and homes around the globe. With MakeMusic Cloud, we’ve reimagined music practice for the digital age by offering students real-time feedback, access to an extensive repertoire library, and seamless tools for educators to track progress and personalize instruction. If you’re passionate about music, driven by innovation, and eager to create tools that empower musicians and educators around the world, then MakeMusic is the stage you’ve been looking for! We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed. General Summary As a Customer Success, Account Manager on our team, you will be a co-architect of the customer experience for our high-volume account segment. This is a unique hybrid role designed for a Customer Success, Account Manager who loves nurturing relationships but is equally passionate about the "multiplier effect"—using marketing strategies and digital motions to provide a high-touch feel at a massive scale. You will manage the account journey post-sales through renewal, ensuring these customers are successfully onboarded, supported, nurtured, and renewed. You aren't just following a playbook; you are co-designing the digital outreach and automated motions that define how we scale. You will partner closely with our team to build the logic, content, and workflows that bridge the gap between human connection and automated efficiency. You are a continuous learner with a flair for communication who approaches the challenge of "scaling empathy" as an opportunity to improve. You will sit directly with the Customer Success team, work in close collaboration with the Education and Adoption team, as well as the Implementation and Support teams and report to the Manager, Customer Success. Core Functions: Account Management, Retention and Expansion: Manage a high-volume book of business within our scale segment, leveraging "one-to-many" strategies to drive renewals and expansion opportunities. Grow your assigned book of business by anticipating and proactively servicing your customers' needs, using data to identify opportunities for deeper adoption across your territory. Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally. Meet or exceed a quota of renewals and expansions. Respond to inbound communications in a timely fashion, process orders, activate subscriptions, and in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts. Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Hubspot. Partner with sales to drive the upsell of subscriptions in organizations, thus increasing the overall revenues and the number of high-value and mid-value accounts. Negotiate contracts and pricing with current customers as a part of the expansion motion, identifying opportunities to offer additional solutions. Provide updated information to the client about new and/or improved products or services to make upsells. Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory. Create and execute "human-centric" customer marketing materials, including automated email sequences, in-app guides, etc. that feel like a 1:1 conversation. Develop digital success motions that guide customers through key milestones in their journey without requiring manual intervention for every step. Write compelling, brand-aligned copy for customer outreach that educates users on best practices and drives deeper product adoption. Partner with the team to co-design the logic for automated customer journeys Leverage the tech stack (Hubspot and automation tools) to organize daily tasks and build workflows that make managing hundreds of accounts seamless. Other: Collaborate among direct team members and across the brand to contribute to a Community of Best Practices. Default to excellent customer service in all circumstances. Leverage tech stack to organize and execute daily responsibilities and tasks. Attend trade shows to demonstrate the value and functionality of the product to the customer base and/or prospective customers. Take direction from the Director, Sales to execute on large scale campaigns and missions as necessary. Required Qualifications 2-4 years of experience in customer success, or customer marketing in the EdTech space, with a demonstrated ability to manage a book of business and meet or exceed renewal and expansion quotas. Strong communication and interpersonal skills, with the ability to build and maintain customer relationships, serve as the primary point of contact, and effectively defuse challenging situations. Experience building "one-to-many" materials or digital success motions (e.g., automated email campaigns, webinars, or self-service resources). Customer-oriented mindset and a commitment to delivering excellent service, with proven success in anticipating and addressing customer needs. Exceptional communication and copywriting skills, with the ability to turn technical updates into warm, engaging customer content. Experience with data analysis and critical thinking, with the ability to use insights to identify growth and expansion opportunities. Proficiency in CRM systems (such as Hubspot) and other relevant tech stack tools to keep accurate client records and organize daily responsibilities. Contract negotiation skills, with a demonstrated ability to negotiate terms, renewals, and expansions with existing clients. Ability to collaborate across departments, especially with sales, implementation, marketing, and support teams, to drive upsells, facilitate product demos, and ensure consistent messaging. Strong organizational and time-management skills, capable of handling multiple accounts and tasks, meeting deadlines, and responding to inbound communications in a timely manner. Willingness to travel occasionally, including to trade shows or client sites, to represent the product and company. Desired Qualifications: Familiarity with MakeMusic Cloud (formerly SmartMusic), Finale and/or other widely used music education or composition platforms. Prior experience in the music SaaS industry or as a musician and/or music educator. Specific experience in a "Scale" CSM role or a background that includes Customer Marketing Don’t meet every single requirement? Don’t worry. We still want to hear from you and encourage you to apply. The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation We are committed to fair and equitable compensation practices. The hourly compensation range for this role in Colorado is $23.34 - $38.90. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications. This role is eligible for variable compensation including bonus. Benefits and Perks: Health We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available. Disability and Life We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D. Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available. Additional We offer a 401(K) including a company match. We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources. Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers. Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. Access to our onsite Music and Podcast Studio. If you require a reasonable accommodation to review our website or to apply online, please fill out our Candidate Accommodations Request Form. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Travel: Willingness and ability to travel up to 25% of the time. Anticipated travel to include internal company events, meetings and training as well as customer events, trade shows and customer visits. To view the Peaksware Privacy Policy, click here. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy. Recruiting Agency Notice: We do not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or our employees. We are not responsible for any fees related to unsolicited resumes.

Execute integrated marketing campaigns, organize retail events, and develop loyalty programs to drive brand engagement and sales. | Proven experience in retail marketing, event planning, data-driven strategy, and cross-channel integration. | Job Title: Market Activation Manager Reports to: Senior Manager, Retail Marketing Location: Remote Company: JustFoodForDogs, LLC Job Type: Full-time, Exempt  About JustFoodForDogs: JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, JustFoodForDogs revolutionized the fresh whole food movement for dogs when it opened the first open-to-the-public kitchen cooking food for dogs. All of our recipes are formulated by veterinarians and made with 100% human-grade ingredients. Today, consumers can find JustFoodForDogs at JustFoodForDogs retail locations, their favorite retailers and on-line at JustFoodForDogs.com [//JustFoodForDogs.com]. The company’s offerings include daily meals, shelf-stable products, supplements, and treats. To learn more about JustFoodForDogs, visit JustFoodForDogs.com [//JustFoodForDogs.com] Position Summary: We're seeking a Market Activation Manager to help transform the way people feed their dogs—one community, one store, one customer at a time. At JustFoodForDogs, we're on a mission to extend the lives and wellbeing of dogs through fresh, human-grade nutrition, and this role brings that mission to life at the local level. This strategic yet hands-on position executes integrated campaign and retail marketing strategies, orchestrates memorable retail events and community partnerships, helps to evolve loyalty marketing programming, and maintains foundational marketing excellence across our retail markets. The ideal candidate understands how integrated marketing channels work in harmony, can interpret data to spot opportunities, and excels at turning strategic ideas into actionable plans that educate pet parents, build lasting relationships, and drive measurable growth Your Impact: Campaign & Retail Marketing * Co-develop and execute integrated marketing plans for seasonal campaigns, retail activations, and experiential moments that drive store traffic, build basket size, and increase brand visibility * Contribute to and manage the retail marketing calendar in partnership with marketing operations, brand, and creative teams, ensuring consumers receive the right message at the right time * Collaborate with Creative and Channel Leads to translate strategy into consumer-facing assets and contribute to engaging, brand-accurate collateral that drives traffic and engagement * Author and deliver strategic creative briefs grounded in brand, business, and consumer objectives for campaigns and activations * Monitor and analyze marketing performance metrics across all channels and adjust strategies to optimize campaign effectiveness and achieve business goals Retail Events & Community Partnerships * Plan and execute traffic-driving brand activations including product demos, in-store events, retail theater experiences, community engagement activities, and local partnerships that create memorable moments and build basket size * Design and implement retail theater strategies that bring the brand to life in-store through compelling storytelling, visual merchandising, and immersive customer experiences * Build and maintain strong relationships with key retail locations and community organizations to ensure alignment with brand values * Serve as the primary point of contact for retail locations, providing structure and support for initiatives and events Loyalty Marketing * Co-develop and execute loyalty program initiatives that drive repeat purchase, increase basket size, and deepen customer relationships * Collaborate on gift-with-purchase programs, VIP customer experiences, and white glove concierge programs for top customers that encourage traffic and basket-building * Leverage loyalty data and insights to inform local marketing strategies and personalized customer engagement Foundational Marketing & Cross-Channel Integration * Act as liaison between local markets and broader marketing efforts to ensure seamless, integrated customer experiences across all touchpoints * Maintain brand standards across all local touchpoints while adapting strategies to reflect community nuances and express the brand creatively in retail environments * Partner with finance, accounting, and marketing teams to measure and evolve campaign planning, tracking KPIs including paid advertising, CRM (email/SMS), event ROI, traffic, and basket metrics * Create and deliver clear, compelling presentations and executive summaries that extract insights for campaign reporting to optimize tools and tactics Required Skills & Experience: * Proven experience in integrated marketing, brand activation, retail marketing, or customer engagement roles * Strong project management skills with ability to manage multiple campaigns and events simultaneously * Demonstrated ability to interpret data, spot trends, and translate insights into actionable strategies * Excellent communication and interpersonal skills with a talent for building relationships across all levels * Experience developing and executing marketing calendars with strategic objectives * Ability to work independently and take ownership of market-level results * Passionate about brand growth, mission-driven work, and creating exceptional customer experiences * Comfortable working occasional evenings or weekends to support activations as needed Preferred Qualifications: * Proven track record in retail marketing campaign development and execution with measurable results * Experience planning and executing retail events, brand activations, and community partnerships * Background in loyalty program development, CRM marketing, or customer retention strategies * Familiarity with local market engagement and community relationship building * Knowledge of premium food, wellness, or pet industry * Experience working across multiple retail locations or markets simultaneously * Ability to work occasional evening or weekend to support activations as needed. Preferred Qualifications: * Experience in training, product demos, or retail environments. * Familiarity with local markets and communities within the assigned territory. Tenets of the Pack (Company Values) Live Our Mission – We believe this is more than a job. It’s a cause. Be a Team Player – We put company goals and success first. Maintain a Positive Attitude – We bring energy, enthusiasm, and drive to everything we do. Deliver Results – We play to win. JUSTFOODFORDOGS is an Equal Opportunity Employer.  JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.

Leading and managing digital customer programs to enhance onboarding, engagement, and retention, with a focus on execution and continuous improvement. | Experience in program management, digital campaigns, data analysis, and cross-functional collaboration, with familiarity in SaaS or analytics tools preferred. | About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 paid customers, including companies like Netflix, Pinterest, Sweetgreen, and Samsara, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all. About the Customer Success Team Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment. About the Role We are looking for a detail-oriented and execution-focused Digital Programs Manager to help design, build, and run digital programs, workflows, and operational processes that support a high-quality customer experience at scale. This role is ideal for someone who enjoys turning strategy into action — building programs, launching campaigns, and continuously improving them based on data and feedback. You will play a key role in delivering a digital-first customer experience for our scaled (downmarket) customers by supporting onboarding, adoption, and engagement programs through a mix of automated and human touchpoints. You’ll also partner with Customer Success Architects and cross-functional teams to improve efficiency through better workflows, tooling, and documentation. This role sits at the intersection of customer experience, operations, and technology, with a strong emphasis on execution, iteration, and learning. Responsibilities Support the execution of Mixpanel’s digital Customer Experience (CX) strategy for scaled customers, helping deliver consistent, valuable experiences across the customer lifecycle. Build, launch, and manage digital programs for core customer journeys such as onboarding, product adoption, lifecycle engagement, and renewal readiness. Execute digital campaigns across channels (email, in-app, Slack, webinars, etc.) to drive product adoption and ongoing engagement. Monitor program performance and customer engagement metrics; run tests and iterate to improve outcomes like adoption, retention, and CSAT. Help automate and improve operational workflows that enable Customer Success Architects to work more efficiently, including identifying risk signals and engagement triggers. Create and maintain clear documentation, playbooks, and SOPs for repeatable digital customer programs. Partner closely with Customer Success, Product, Sales, Marketing, and Operations teams to gather requirements and ensure smooth execution of programs. Collaborate with data and ops partners to support customer segmentation, data quality, and targeting for digital outreach. Track and report on key program metrics and operational KPIs, sharing insights and learnings with stakeholders. Stay curious about digital CX best practices, tools, and trends, and contribute ideas for continuous improvement. We’re Looking For Someone Who Has 3–5 years of experience in Program Management, Customer Success Operations, Digital Success, Lifecycle Marketing, or a related role (B2B SaaS experience preferred). Hands-on experience building and running digital programs that influence customer adoption, engagement, or retention. Strong execution and organizational skills, with experience managing multiple programs or initiatives at once. Experience working with CRM systems, customer success platforms, and/or marketing automation tools. Comfort working with data to evaluate program performance and make informed improvements. Strong written and verbal communication skills. A collaborative mindset and the ability to work cross-functionally. A growth mindset and eagerness to learn new tools, systems, and customer use cases. We’d Be Extra Excited If You Have Exposure to Mixpanel or similar analytics tools, and familiarity with analytics concepts such as events, properties, and dashboards. Experience configuring workflows, automations, or customer journeys in CS or marketing tools. Basic experience with SQL or data analysis to pull and validate customer data. Familiarity with SaaS customer lifecycle best practices across different customer segments or industries. Benefits and Perks Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break *please note that benefits and perks for contract positions will vary* Culture Values Make Bold Bets: We choose courageous action over comfortable progress. Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes. One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone. Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations. Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star. Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible. Why choose Mixpanel? We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions. Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Manage customer portfolios to ensure adoption, retention, and growth through renewal and expansion efforts. | 1-3 years of SaaS or tech experience, familiarity with CRM/CS tools, and strong collaboration skills. | Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. As a Customer Success Manager at Cordance, you’ll serve as a trusted partner to a defined portfolio of customers, focusing on expansion, price increase, and renewal initiatives. You’ll play a vital role in driving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by ensuring customers continue to see measurable value, adopt best practices, and strengthen their long-term partnership with Cordance. This role is part of our Expansion, Price Increase, and Renewals track that is dedicated to deepening customer relationships, supporting value realization, and executing seamless, data-informed renewal processes. You’ll also collaborate with Account Management and Sales teams to identify upsell or cross-sell opportunities that align with customer goals and overall account strategy. The ideal candidate is proactive, customer-focused, and eager to build a career in Customer Success, contributing directly to Cordance’s long-term customer and revenue growth. Key Responsibilities Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal. Monitor customer health metrics to identify renewal risks early and take corrective action. Execute renewal processes with accuracy — including timing, quotes, documentation, and alignment with customer needs. Partner with leadership to forecast renewals and report on retention performance. Identify and qualify potential expansion opportunities within assigned accounts. Support standardized price increase programs, ensuring clear communication and customer alignment. Leverage CRM and Success software to manage customer metrics, including but not limited to revenue, renewals, and expansion. Develop and maintain Customer Success Plans with defined adoption goals and metrics. Conduct regular check-ins and usage reviews to ensure customer engagement and satisfaction. Address adoption barriers quickly by coordinating with internal teams such as Product, Support, and Operations. Advocate for customer needs internally, ensuring that Cordance solutions continue to deliver value. Maintain up-to-date documentation of customer interactions and account plans in CRM systems. Collaborate cross-functionally with Product, Marketing, and Support to improve the overall customer experience. Contribute to the continuous improvement of customer lifecycle processes and playbooks. Competencies Customer Partnership: Builds strong, trust-based relationships with customers, focused on driving measurable business outcomes and long-term value realization. Communication and Empathy: Communicates clearly, professionally, and empathetically with customers and internal teams. Listens actively and adapts messaging to different audiences. Proactive Problem Solving: Anticipates challenges or risks before they escalate. Acts quickly to address adoption barriers or satisfaction issues, coordinating internal resources effectively. Product and Technical Acumen: Willing to learn and understand Cordance's platform(s) deeply enough to guide best practices, troubleshoot basic issues, and translate customer needs into actionable feedback for the Product team. Foundational AI Literacy: Demonstrates a basic understanding of AI concepts and uses AI tools to support daily customer success tasks. Organization and Execution: Manages multiple accounts, touchpoints, and priorities with precision. Uses CRM and CS tools to maintain visibility, consistency, and accountability. Results Orientation and Accountability: Owns customer outcomes through measures success such as customer retention, satisfaction, and achieved objectives. Growth and Continuous Learning: Demonstrates curiosity and drive to improve skills, processes, and customer impact. Seeks feedback and applies learnings to strengthen performance. Required Qualifications 1–3 years of experience in Customer Success, Account Management, or Professional Services in a SaaS or tech environment. Bachelor’s degree preferred or equivalent practical experience. Familiarity with CRM/CS tools (Salesforce, HubSpot, Gainsight, etc.). Strong collaboration skills and eagerness to learn. Preferred Qualifications Experience in B2B SaaS or tech, managing multiple customer accounts and driving retention and adoption. Experience managing renewals and supporting price increase or expansion initiatives. Prior Experience with Customer Success tools (Gainsight, ChurnZero, Totango) and CRMs (Salesforce, HubSpot). Strong analytical, communication, and presentation skills to translate data into customer insights. Proven ability to collaborate cross-functionally with Product, Sales, and Support. Understanding of key CS metrics (NRR, NPS, health scores, GRR) and lifecycle management. Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies. Why Join Us? At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health and Wellness: Comprehensive Health Coverage: Coverage begins on your first day of employment. Retirement Savings: 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. RRSP (CAN): We match 1:1 for the first 3% of contributions and 0.5:1 for the next 2%. Contribute 5% of your salary and get a 4% match. Choose from pre-tax and Roth options. You’re eligible the first of the month after 90 days and immediately vested. Paid Time Off: Flexible PTO: Enjoy uncapped paid time off to balance your work and personal life. Parental Leave: 12 weeks paid leave for all employees. Remote Work Support: Monthly Stipend: Receive $75 USD / $140 CAD per month for phone and internet if you work remotely. Holidays: Generous Holiday Schedule: Benefit from an extensive list of holidays to recharge and spend time with loved ones. Join us and be part of a company that values your contributions and well-being from day one! EEOC & ADA Statement: Cordance and its companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, creed, sex, nationality, ancestry, national origin, disability status, genetics, protected veteran status, affectional or sexual orientation, gender identity or expression, marital status, or any other characteristic protected by federal, state, or local laws. Cordance and its companies comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Final candidate must be able to pass a background check. To view applicant notices required under federal and state law, please visit: https://cordance.co/applicant-notices/

Manages a team of customer service associates, optimizes processes, and handles escalated customer issues. | Requires a high school diploma, 2+ years in a customer-facing role, management experience preferred, proficiency in MS Office and Salesforce. | Current Associates are not eligible for Retention or Sign On Bonuses. Staples is business to business. You’re what binds us together. Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience. What you’ll be doing: Manages a team of CSC associates which includes hiring, coaching, development, training and performance management. Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide. Consistently searches for ways to improve service by proactively seeking feedback from key business partners Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources. Proactively identifies and anticipates business partner needs, expectations and requirements Conducts research and manages special projects as necessary Understanding of the internal landscape, business logic and systems is essential. Participation in ad hoc projects as required by changing business goals and requests from Sales Overseeing escalated customer issues What you bring to the table: Exceptional problem solver Ability to work with cross-functional groups Strong organizational and time management skills Ability to think strategically combined with ‘on your feet’ thinking Ability to multi-task Detail-oriented with a high level of personal accountability Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects Qualifications: What’s needed- Basic Qualifications: High School Diploma or GED Minimum 2+ years of experience in a customer facing role What’s needed- Preferred Qualifications: Management experience Project Management experience Experience working in sales organization(s), directly with Sales MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Manages customer service teams, improves service processes, and handles escalated issues. | Requires at least 2 years of customer-facing experience, management skills, and proficiency in MS Office and Salesforce. | Current Associates are not eligible for Retention or Sign On Bonuses. Staples is business to business. You’re what binds us together. Our customer service team supports our company through their confidence, knowledge, and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience. What you’ll be doing: Manages a team of CSC associates which includes hiring, coaching, development, training and performance management. Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide. Consistently searches for ways to improve service by proactively seeking feedback from key business partners Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources. Proactively identifies and anticipates business partner needs, expectations and requirements Conducts research and manages special projects as necessary Understanding of the internal landscape, business logic and systems is essential. Participation in ad hoc projects as required by changing business goals and requests from Sales Overseeing escalated customer issues What you bring to the table: Exceptional problem solver Ability to work with cross-functional groups Strong organizational and time management skills Ability to think strategically combined with ‘on your feet’ thinking Ability to multi-task Detail-oriented with a high level of personal accountability Ability to excel in a fast-paced environment and challenging atmosphere that presents a significant and consistent workload Strong customer service skills with the ability to maintain a professional attitude and demeanor while managing multiple deadline-oriented projects Qualifications: What’s needed- Basic Qualifications: High School Diploma or GED Minimum 2+ years of experience in a customer facing role What’s needed- Preferred Qualifications: Management experience Project Management experience Experience working in sales organization(s), directly with Sales MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Lead product strategy and execution for legal tech solutions, focusing on workflow automation and AI integration, while collaborating closely with UX and engineering teams. | Over 6-8 years of SaaS product management experience, with a strong ability to learn complex domains quickly, and experience in AI initiatives and cross-functional leadership. | It's a new day with a new opportunity at 8am! About the role: We are seeking an exceptional Senior Product Manager to join 8am’s specialty legal practice management group. In this role, you will leverage artificial intelligence and automation to transform how attorneys in specialized practice areas such as Immigration and Personal Injury manage cases from initial client intake through resolution, delivering greater clarity, organization, and efficiency in their daily work. This is a strategic and hands-on role, ideal for someone who can quickly develop a strong understanding of specialty legal workflows and attorney pain points, even without a legal background, by partnering closely with domain experts and subject matter specialists while leading product strategy, customer discovery, and cross-functional collaboration. As Senior Product Manager, you will drive product strategy for specialty-focused capabilities, including workflow automation, deadline tracking, case management, document handling, and client collaboration tools. You will lead cross-functional teams within an empowered team model, working in a triad partnership with a UX Designer and Tech Lead to deliver solutions that maximize case outcomes while minimizing administrative burden. The ideal candidate is passionate about creating customer value, learns new domains quickly, and has a track record of delivering AI-powered solutions that improve how people work. Experience in legal tech, regulatory environments, or other compliance-heavy industries is a plus; however, a willingness to deeply engage with the specialty legal space and advocate for practitioners is essential. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Product Strategy & Leadership Develop a deep understanding of the specialty legal practice management market and the needs of attorneys, paralegals, and their clients. This includes research and quantitative data analysis to identify high-value opportunities that increase 8am's competitive advantage. Lead collaborative discovery with your design and engineering partners to gain a deep understanding of customers' pain points. These may include complex case type management, form preparation and filing, tracking deadlines and expirations, collecting documents from clients, and coordinating with external agencies and parties. You will co-own the identification of problems, shaping of solutions, and delivery of outcomes. Drive the strategy and vision for initiatives, defining business cases and ROI of automating routine processes, such as document intake, status tracking, deadline management, and client notifications. Leverage an understanding of bringing AI-powered solutions to market by partnering with the AI infrastructure team to align roadmaps. This includes intelligent intake, document extraction, and workflow automation assistance. Outcome-Driven Execution Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value and outcomes created, such as case cycle times, document processing time, and client satisfaction. Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals. Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards. Champion customer empathy while making strategic trade-offs when business and customer priorities conflict. Cross-Functional Leadership & Influence Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision. Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value across solo practitioners, boutique firms, and high-volume practices. Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated workflows. Leverage AI to accelerate discovery, validation, and delivery cycles across the product team. Understand and influence the 8am product vision and strategy across the organization. About you: 6-8+ years of product management experience in B2B SaaS environments, with a track record of taking complex products to market, including CRM management, CRM automation, and AI initiatives, in high-growth, scaling organizations. Demonstrated ability to learn complex domains quickly and become an effective advocate for users in specialized or technical fields. Experience in legal tech, regulatory technology, compliance software, or other industries with complex workflows and regulatory requirements is a plus. Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies. Significant hands-on experience in discovering and delivering technology products collaboratively with UX designers and engineers. Proven experience leading cross-functional initiatives without formal authority, with the ability to influence and align senior stakeholders. Strategic mindset with the ability to identify, create, and deliver growth initiatives in ambiguous environments. Business acumen with the ability to build business cases and prioritize customer needs within a business context. Strong analytical and communication skills. You should be able to develop clear, testable hypotheses and communicate complex strategies clearly to technical and non-technical audiences. Experience with agile development methodologies and modern product tools (Jira, Confluence, Figma, analytics platforms). Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Preferred Qualifications: Experience in Legal B2B SaaS or legal technology products. Deep familiarity with specialty legal practice workflows, including case management, document preparation, compliance requirements, and agency or court interactions. Additional Information The annual salary range for this position is $140,000 to $160,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.