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Manage complex, multi-product projects, serve as a trusted advisor for districts, and ensure platform reliability and data integrity. | Experience in project delivery, client partnership, data management, and cross-team collaboration, with strong judgment and independence. | About Panorama: Panorama is a fast-growing national technology company focused on radically improving education. More than 2,000 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development. About the Role: Project Manager II is a fully autonomous delivery role managing complex, multi-product projects and serving as a primary advisor for districts. This level requires strong judgment, cross-functional leadership, and the ability to independently navigate ambiguity. Client Partnership & Advising Translate district strategic priorities into actionable, outcomes-driven project plans. Guide client decision-making by presenting options, trade-offs, and best practices. Proactively manage expectations and risks in partnership with Account Managers. Serve as a trusted advisor throughout onboarding and sustained use. Project Delivery & Execution Excellence Own end-to-end delivery for complex implementations across the Panorama product suite. Lead project calls and planning sessions with confidence and authority. Manage interdependencies across workstreams, timelines, and stakeholders. Identify and resolve blockers through coordination and escalation as needed. Platform Reliability & Data Integrity Own platform accuracy and data integrity for assigned client portfolios. Independently manage rollover processes and post-rollover change requests. Ensure system correctness through QA, validation, and coordinated internal reviews. Cross-Functional Collaboration Drive alignment across Implementation, Support, Product, and Survey Operations. Track and manage tickets across integrations, survey ops, and technical support. Partner with internal teams to improve delivery efficiency and reduce handoffs. Product Fluency & Client Enablement Maintain deep fluency across Panorama products and configurations. Educate clients on new features, enhancements, and evolving best practices. Track and manage enhancement requests in partnership with Account Managers. Typical Indicators of Success Strong client outcomes and satisfaction Effective risk management and problem-solving High-quality cross-functional coordination Ownership of complex delivery without escalation Salary range: $81,000 - $108,000 USD Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits

Lead the development and delivery of AI-powered customer care experiences, manage product lifecycle, and collaborate with technical and business teams. | Minimum 5-7 years in digital product or engineering roles, Scrum Product Owner certification, experience with AI/chatbot platforms, and strong communication skills. | Come collaborate with us in creating the digital experience for the most iconic gaming resorts in Las Vegas and around the world! Experienced by millions of guests each year, the Caesars Entertainment Digital Products team cultivates customer and team member experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah’s, Paris, Nobu Hotel, Cromwell, and more. Based in Las Vegas, and reporting to the VP of Digital Team Member Products, this leadership role is responsible for the development and delivery of Caesars Entertainment AI Powered Customer Care experiences that: 1) allow guests to ask questions about their on-property experience; 2) allow guests to engage with customer care agents through digital channels; and 3) allow team members to respond quickly and accurately with the best information possible. Additionally, this role will be responsible to shepherd AI requests from various business units through the company’s AI assessment process. This role will define and build a shared understanding of the digital experiences outlined above, while achieving our strategic objectives and delivering specific key business results. The Product Owner collaborates with leadership, stakeholders and your team to define and build a shared understanding of: 1) Features/Epics (and associated non-functional requirements); 2) Customer Journey Maps; 3) User Story Maps; 4) User Stories and 5) Wireframes. This leader will be accountable for the successful launch of their digital product capabilities from ideation through implementation, as well as continuous support and optimization through the entire product lifecycle. This leader will also be accountable for implementing modern change management principals, taking lead in bringing stakeholders along from the beginning. The ideal candidate will have a proven track record and understanding of Agile delivery frameworks (Scrum, Kanban, SAFe, etc.), Lean Product Management and User Experience Design principals; and possess a deep passion for the development of amazing guest-facing experiences. This leader will ensure her/his teams adhere to the consistent application of our shared design and code libraries to ensure efficient and scalable development. This Product Owner is responsible for collaborating in our Lean Product Management community of practice –including bi-weekly discussions, reading/actively listening to associated books, podcasts, articles, etc. Duties and Responsibilities: Customer Empathy: Must possess deep passion and empathy for the customer & team member experience. Product Readiness: Is able to define and collaborate to qualify Features/Epics to our standardized definition of “Ready”. Product Delivery: Is responsible for the timely delivery of digital experiences across a variety of channels. Team Communication: Actively engages with team members to define, prioritize, and collaborate on the various needs of our customers. Leadership/Stakeholder Communication: Provides frequent communication to leadership and stakeholders, elevating issues that impact budget, timeline, or strategic vision. Product Standards: Executes within the eCommerce digital principles, standards, and practices. Product Quality: Responsible for the delivery of a defect-free product to the customer. Develop and maintain a product roadmap for Caesars AI Powered Customer Care Platform, chatbots, conversational AI, and generative AI solutions, considering market trends, customer needs, and business objectives. Manage the AI Customer Care Platform as the IT Application owner, solving for constantly evolving business short term and long-term needs Be hands-on and work closely with the Implementation teams to solve problems, not just delegate and track. Provide user training and support Work across teams (technical and business) and ensure solution is optimal and effective across the enterprise where applicable Monitor product performance and user feedback to identify areas for improvement and optimization. Ensure that solutions comply with industry regulations and best practices, including data privacy and security requirements. Manage product launches and rollouts, ensuring that they are successful and meet business objectives. Develop and maintain product documentation, including user guides, release notes, training documentation, and technical specifications. Line Manager for the technical product team consisting of Engineers, system administrators, and a Scrummaster Qualifications: Minimum of 5-7 years in a digital product, design, or engineering role, within an agile team Certified Scrum Product Owner certification (CSPO®) Bachelor’s degree Experience working in teams/organizations that bring high quality digital products to market Demonstrable portfolio of products and customer journeys in market Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information Demonstrated ability to adapt to changing business priorities and Deep curiosity in emerging digital trends and ability to translate into friction-less customer experiences Proactive work ethic Additional Relevant Qualifications: Experience with Amazon Web Services, primarily AWS Connect, Bedrock, and Pinpoint, or similar CRM Service platforms. Experience with Atlassian® Application Lifecycle Management tools (Jira®, Confluence®, etc.) Experience with Generative Chat, Conversational Chat, and/or chatbot platforms. Programming Skills: Prior programming experience and an understanding of the technical complexities of software development At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Build and maintain strong customer relationships, ensure satisfaction, and drive retention and revenue growth. | 3-5+ years in SaaS customer success, proficiency with multiple systems, excellent communication, and proactive problem-solving skills. | At Vitable, we asked ourselves — What if better care didn’t cost more? That question drives everything we do. We’re building the health benefits platform designed for everyday workers — and the employers who care about them. By providing accessible, high-quality healthcare to the 85+ million uninsured and underinsured Americans, we’re creating a better experience for employees and a smarter solution for employers. Simply put, we’re built for better — and we’re just getting started. As a Customer Success Manager at Vitable, you’ll play a foundational role in delivering on our promise of better care. You’ll help shape the customer journey from onboarding through renewal, building and executing strategies that drive retention, deepen engagement, and fuel revenue growth within our existing client base. You’ll be an advocate for our customers and a connector across internal teams — sharing insights that guide product development, improve service delivery, and enhance the overall client experience. This is a high-impact opportunity to influence the future of our Customer Success function while helping businesses take better care of their people. We’re looking for someone who is: Inventive and curious, always looking for better ways to solve problems Humble and collaborative, ready to roll up their sleeves and work across teams Driven by purpose, with a passion for helping the everyday worker Eager for change, excited to help shape the future of healthcare access Responsibilities Cultivate and maintain strong relationships with customers, ensuring their satisfaction with our products and services Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions Conduct regular check-ins with customers to assess their needs and identify opportunities for cross-selling and upselling Provide training and support to customers on Vitable products, ensuring they that they maximize their ROI Execute on and assist in refining processes for customer retention, renewals, and expansion Use client check-ins and retention work to help to build a comprehensive, data-driven story on customer account health, discover opportunities for growth, and uncover areas for improvement within existing products and services Drive proactive client communication to ensure renewals are won with ease Maintain detailed records of client interactions to ensure availability of pertinent information, and prevent communication redundancy and fatigue Serve as an advocate for the client, amplifying and escalating feedback through the appropriate channels Drive the renewal process by managing your pipeline and initiating early client renewal conversations. Recognize areas of difficulty and opportunities, and suggest practical solutions to address them Partner with Customer Success peers to drive process improvements within our team Collaborate with Clinical Operations, Engineering, Marketing, and Sales to enhance and drive customer experience and ROI Qualifications 3-5+ years of Customer Success experience in a fast-paced SaaS business Proficient navigating across multiple systems, including HubSpot, Notion, G-Suite and Chargebee Self-motivated, independent, and adaptable; comfortable with ambiguity, multitasking, and context switching Passionate about customer satisfaction and seamless delivery A lifelong-learner willing to take initiative and actively pursue answers Enthusiastic about helping colleagues and team members succeed–we win as a team Ability to effectively self-manage in a remote work culture spanning multiple time zones Exceptional ability to identify retention risks and proactively address them Excellent communication skills and ability to represent Vitable in key customer meetings and at events A track record of high customer retention and revenue expansion Benefits and Perks 100% Silver Plan + Full Medical Coverage Dental and Vision Voverage 401(k) and Life Insurance Access to Vitable’s Primary Care membership Unlimited PTO Remote-first culture with a supportive team MacBook and any other gear you need Mentorship opportunities through First Round Capital Home office setup stipend Competitive equity package Who Thrives Here You care. About people, about purpose, about doing work that matters.You’re the kind of person who sees a broken system and asks, “How can I fix this?” You’re not afraid of a challenge—in fact, you’re energized by it. You move fast, but you think things through. You don’t just get things done, you get the right things done.At Vitable, we thrive on autonomy and collaboration. That means you have the space to own your work, make smart decisions, and lead with initiative, but you also know when to pull others in, ask questions, and work as a team. You’ll fit right in if you’re: Motivated by mission Someone who gets sh*t done (and does it well) Curious, thoughtful, and clear on your “why” A self-starter who can figure things out Empathetic, honest, and genuinely care about others Collaborative, but confident in working independently Hungry for change—and ready to help make it happen We care deeply about the people we serve, and we care about our team just as much. We support each other, we show up with heart, and we have fun while we do it. No egos, no jerks. Just good humans doing great work. Inclusion at Vitable Vitable is an equal opportunity employer. We celebrate diverse backgrounds, perspectives, and experiences—and we’re committed to building a team that reflects the people we serve. If you’re excited about this role but your background doesn’t match every requirement, we still encourage you to apply. We care more about potential and passion than checking every box.

Lead design, deployment, and optimization of enterprise storage solutions, providing technical leadership and customer engagement. | 8-10+ years in storage or infrastructure engineering, with proven experience in enterprise storage platforms, virtualization, and technical project leadership. | Senior Lead Engineer – Storage Administration Location: Remote (work from home), with strong preference for candidates within 50 miles of our data centers in Cincinnati, OH; Indianapolis, IN; or Chicago, IL. Job Purpose This is a senior-level engineering role responsible for leading the design, architecture, deployment, and optimization of enterprise storage solutions. This position serves as a technical subject-matter expert for customer engagements, lead storage project initiatives, and acts as an escalation point for complex technical challenges. The Lead Engineer will contribute to solution architecture, presales engineering, and technical strategy while ensuring high-quality delivery across multiple customer environments in the Midwest region. Essential Functions Serve as a senior technical resource and escalation point for Storage Engineers I–II across delivery projects. Conduct advanced troubleshooting, root-cause analysis, and performance optimization across multi-vendor storage systems. Develop and review high-quality architecture diagrams and detailed design documents Oversee and execute integration, performance, scalability, and failover testing for enterprise systems. Provide technical leadership and guidance during customer meetings, project planning sessions, and solution design workshops. Evaluate emerging technologies and recommend improvements to customer infrastructure and internal service offerings. Ensure successful deployment, knowledge transfer, and operational handoff for complex solutions. Experience Requirements 8–10+ years of experience in storage engineering, systems engineering, or infrastructure architecture roles. Proven experience architecting and deploying, maintaining enterprise-class storage, compute, and virtualization solutions. Strong customer-facing experience in delivery, consulting, or presales engineering environments. Demonstrated experience leading technical projects or mentoring junior engineers. Prior involvement in multi-site, hybrid-cloud, or large-scale enterprise infrastructures preferred. Education Associate’s or Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field; or equivalent experience. Advanced certifications strongly preferred (e.g., Cisco CCNP Data Center, NetApp NCIE, Dell EMC Proven Professional, Pure Storage Specialist). Technical Skills & Senior-Level Competencies Virtualization & Compute Experience in VMware technologies: vCenter, vSphere, NSX, SRM, vSAN, Horizon, vRealize Automation/Operations (architecture, multi-site design, upgrades). Experience in Cisco UCS architecture, Fabric Interconnect configuration, service profiles, and multi-domain environments. Strong understanding of Cisco MDS and Brocade Fiber switching architectures for storage environments. Enterprise Storage Technologies Advanced-level experience designing and optimizing multiple enterprise platforms: Dell EMC: VNX, Unity, XtremIO, X2, VSA, Vblock, PowerMax, Isilon Hitachi: HCP Cloud Scale, VSP One Block, e590 NetApp: FAS, AFF, SolidFire, HCI (cluster architecture, replication, data protection). HPE: Nimble Storage (multi-site, replication, performance tuning), 3Par, Alletra, Pure Storage: FlashArray, FlashBlade (architecture, capacity planning, snapshot/replication design). Special Knowledge, Skills & Abilities Proven ability to lead complex technical projects and mentor junior team members. Excellent analytical and diagnostic skills for large-scale enterprise environments. Strong documentation and architecture diagramming abilities (Visio, etc). Exceptional communication and customer-facing consulting skills. Ability to balance technical depth with project delivery requirements. Capability to function independently with minimal guidance in a dynamic, project-based environment. #LI-Remote #LI-PK1 #LI-USA #LI-OH #LI-IN #LI-IL Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Leading enterprise SaaS implementations, managing stakeholder relationships, and ensuring successful platform adoption. | 4+ years of SaaS implementation experience, ability to manage complex projects, and strong communication skills with technical and business stakeholders. | At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments. You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes. Impact & Scope: Each implementation you lead directly enhances supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks. What you’ll be doing: Core Responsibilities You will be part of our Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization You will serve as a trusted advisor and empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites You will be a consultant focused on onboarding our rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process You will execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed You will facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early You will serve as a valuable liaison to our product team, providing real-time customer feedback and helping to align our product roadmap with customer visions and operational goals You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success About the team: The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact. We take pride in solving complex, real-world problems together—supporting one another across time zones, sharing learnings openly, and celebrating wins big and small. This team is empowering by design: you’ll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other. Who you are: You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus) You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness You're able and willing to travel to customer sites for key implementation milestones such as kickoffs, training, and customer success transitions (20-25% travel expectation, focused on strategic moments rather than constant travel) We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. (Include the relevant privacy notice) Benefits offered in the US Medical, Dental & Vision benefits start on first day of employment Health Savings Account employer contribution Medical and Dependent Care FSA Supplemental insurance for Accident and Critical Illness expense reimbursement Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 401k Retirement savings employer match Bonus and incentive compensation as well as employee stock option program Employer paid life insurance and short term disability insurance 20 PTO days, 5 recharge days, 2 volunteer days Up to 16 weeks of parental leave for birthing parents, fully paid Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid) Technology reimbursement Commuter benefits for in office employees (Chicago) Annual Wellness Stipend Ongoing learning & development opportunities FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Support districts through onboarding, survey execution, and relationship management to ensure client retention and product adoption. | 1-2 years of customer success or account management experience, strong communication skills, CRM familiarity, and a passion for education technology. | About Panorama: Panorama is a fast-growing national technology company focused on radically improving education. More than 2,000 school systems serving 15 million students across all 50 states have adopted our platform to understand students’ academic and social-emotional strengths and to identify those in need of additional support. School systems turn to our suite of tools to ensure that every child gets the support they need, including school climate and social-emotional learning surveys, tiered intervention planning, and professional development. About the Role: As an Associate Client Success Manager (ACSM), you will play a key role in supporting a portfolio of small districts through both relationship management and project execution. You’ll help districts get started with Panorama, stay on track throughout the year, and renew their partnerships by delivering an excellent client experience and showcasing impact. This role blends strategic and operational responsibilities—managing onboarding and survey execution while also building relationships with district leaders and supporting account renewal. It’s ideal for career professionals eager to grow in education and customer success. Relationship Support & Retention Serve as a primary point of contact for a large portfolio 100 partners, ensuring consistent, value oriented engagement. Support renewals by tracking contract timelines, managing documentation, and surfacing risks early. Build trust with district contacts through thoughtful, responsive communication. Identify opportunities for expansion and collaborate with Sales Account Executive team members Project & Implementation Coordination Lead districts through Panorama’s survey process: setup, launch, and results review. Help new clients onboard smoothly and understand how Panorama tools align with their goals. Track important milestones and send proactive reminders and resources. Maintain up-to-date client information in internal systems (Salesforce, Gainsight, project trackers). Product Engagement & Client Enablement Support product adoption by sharing best practices, templates, and support documentation. Educate clients on self-service tools and features to increase usage and impact. Gather and relay feedback to internal teams to improve the client experience. Internal Collaboration Work closely with teammates in Account Management, Teaching & Learning, and Support to deliver a seamless experience. Partner with senior AMs and AEs for accounts needing more strategic support or upsell conversations. Use internal systems to document activity, flag risks, and monitor engagement. Our Ideal Candidate Has: 1–2 years of experience in customer success or account management Demonstrated track record of renewing accounts, negotiating contracts, upselling accounts, and building client relationships Organized and detail-oriented, with the ability to manage multiple priorities independently Excellent written and verbal communication skills; can simplify complex information for clients. Adherence to consistent processes and CRM usage to maintain predictability, forecasting accuracy, and accountability in client interactions Demonstrated ability to prioritize accounts with competing priorities, balancing client requests, upcoming renewals, project deadlines and internal work streams Experience creatively mitigating client objections to renewal and reinforcing value add by listening to client needs and providing solutions. Eager to learn, ask questions, and take initiative to solve problems. Comfortable using tools like Google Suite; exposure to CRM systems (Salesforce, Gainsight) is a plus. Strong interest in supporting technology for K-12 education with a commitment to using data to improve student outcomes, particularly addressing issues of equity and access. Salary Range: $55,000 - $81,000 USD Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits

Assist in executing client engagements, collaborate with professionals, and contribute to business development efforts. | Currently enrolled in a relevant Bachelor's program, proficient in Microsoft Office, with strong communication and research skills. | Job Summary: BDO’s Specialized Tax Services (“STS”) Business Incentives Group (“BIG”) has gone through tremendous growth and continues to expand rapidly. The STS BIG Internship presents a unique opportunity to gain hands on experience in one of BDO’s premiere national consulting practices. A Tax Intern, Business Incentives Group, helps achieve BDO’s core purpose—helping people thrive every day—by helping companies and individuals identify and claim government incentives designed to promote innovation, economic growth, and job creation in the U.S. like the Research & Development (R&D) Tax Credit. Our clients are leaders in innovation in virtually every industry, from technology, manufacturing, life sciences, and healthcare to retail, consumer products, and natural resources. An STS BIG Intern will have the opportunity and charge to innovate and collaborate with BDO professionals in all of our business lines as well as with our clients’ innovation leaders, in tax, accounting, finance, and also in their engineering, software, manufacturing, scientific, medical, and other R&D-related departments. STS BIG’s short-term mission is to help our clients as efficiently and effectively as possible to identify, document, and support on examination by tax authorities the various incentives to which they are legally entitled. Our longer-term goal is to develop an understanding of them as people and of all aspects of their business so that we are well positioned as their trusted advisors, as professionals who understand both their business operations and business drivers as well as how BDO can help them realize their goals. In pursuing this mission, we are also seeking to help our STS BIG Interns gain first-hand experience in becoming trusted advisors, ensuring they have a clear sense of the importance and responsibilities of such a role, as well as the training and opportunities to fill it. Toward that end, STS BIG Interns pursue opportunities which enable them to gain and improve their skills in every aspect of professional service, including technical, interpersonal, verbal, and written communication, project management, practice management, and business development. Job Duties: Assists in the execution of multiple client engagements Collaborates with other STS BIG professionals in all aspects of our business, e.g., innovating, developing and implementing better strategies and processes for our services, marketing, etc. Establishes effective working relationships directly with STS BIG professionals and other BDO employees Contributes to the development of your own technical acumen and STS BIG’s market prominence Assists in business development research and identification of opportunities for new and existing clients Contributes to, supports, and enhances the culture of STS BIG, our local offices, and BDO as a globally leading professional services firm Other duties as required Supervisory Responsibilities: N/A Qualifications, Knowledge, Skills and Abilities: Education: Currently enrolled in a Bachelor’s or Master’s program, required; with a focus in Accounting, Finance, Computer Science, Engineering, Data Analytics, Communications, or Law, preferred Experience: Leadership experience, preferred License/Certifications: N/A Software: Proficient in the use of Microsoft Office Suite, especially Excel and Word, preferred Other Knowledge, Skills, & Abilities: Excellent verbal and written communication skills Strong analytical and basic research skills Solid organizational skills, especially the ability to meet project deadlines with a focus on details Ability to successfully multi-task while working independently or within a group environment Ability to work in a deadline-driven environment and handle multiple projects simultaneously Able to interact professionally with people at all organizational levels of the firm Desire to understand why a task is being performed and to seek learning opportunities Demonstrate interest in performing self-study to further develop technical competency and knowledge of issues impacting various incentives Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. California Range: $40.00/hr - $45.00/hr Colorado Range: $35.00/hr - $39.00/hr Illinois Range: $36.00/hr - $40.00/hr Maryland Range: $34.00/hr - $38.00/hr Massachusetts Range: $36.00/hr - $40.00/hr Minnesota Range: $32.00/hr - $36.00/hr New Jersey Range: $38.00/hr - $42.00/hr NYC/Long Island/Westchester Range: $36.00/hr - $40.00/hr Ohio Range: $33.00/hr - $37.00/hr Washington Range: $37.00/hr - $38.00/hr Washington DC Range: $34.00/hr - $38.00/hr Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization. BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on: Welcoming diverse perspectives and understanding the experience of our professionals and clients Empowering team members to explore their full potential Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities Celebrating ingenuity and innovation to transform our business and help our clients transform theirs Focus on resilience and sustainability to positively impact our people, clients, and communities BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more! *Benefits may be subject to eligibility requirements. Equal Opportunity Employer, including disability/vets Click here to find out more!

Define and evolve internal developer platform, improve developer workflows, and ensure platform reliability and security. | Proven experience building or evolving internal developer platforms, distributed systems in cloud environments, and strong communication of technical trade-offs. | Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission: At Zocdoc, we’re on a mission to give power to the patient—and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence. As a Senior Staff AI DevEx Platform Engineer, you will help define and evolve Zocdoc’s internal AI-driven approach to developer platform and developer experience. Your work will focus on building the foundational systems, tooling, and paved roads that create leverage across our engineering organization—accelerating delivery while improving reliability, consistency, and developer experience. This role sits within the Infrastructure organization and you will partner closely with engineering, product, and infrastructure leaders to shape platform strategy and translate it into practical, adoptable solutions. The role balances strategic platform direction with hands-on technical leadership, with the goal of reducing friction across the development lifecycle and enabling teams to focus on improving healthcare access rather than infrastructure scaffolding. You will play a central role in defining how developers at Zocdoc build, test, and deploy software—through agentic AI, self-service capabilities, composable platform patterns, and opinionated but flexible paved roads. Your work will abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces. You’ll enjoy this role if you are… Enjoy shaping developer-facing platforms that enable productivity, consistency, and autonomy Are motivated by org-level leverage rather than owning a single service or team Like designing cohesive developer experiences across a growing, distributed engineering organization Care deeply about developer empathy, usability, and reducing cognitive load Prefer solving ambiguous problems through thoughtful design, iteration, and collaboration Are comfortable influencing outcomes through clear communication and shared context, not authority alone Find satisfaction in building systems that scale predictably and help other engineers succeed Your day to day is… Define and evolve the technical direction of Zocdoc’s internal developer platform, including paved roads, tooling, and shared workflows Design and architect platform services that are secure, scalable, and intentionally easy to use Partner cross-functionally with Engineering, Product, and Infrastructure leaders to align platform capabilities with real developer needs Identify developer pain points, prioritize high-impact investments, and treat the platform as an internal product Improve measurable developer outcomes, such as build times, deployment safety, feedback loops, and operational simplicity Establish and track success metrics for platform adoption, developer enablement, and reliability Guide strategic investments in platform capabilities, including responsible use of AI across the developer journey Act as a technical multiplier by mentoring engineers, shaping shared patterns, and raising the bar for architectural quality Ensure platform standards align with security, compliance, and reliability expectations without becoming a bottleneck Contribute to a culture of experimentation, learning, and continuous improvement You’ll be successful in this role if you have… Have significant and proven experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams Bring strong judgment around platform design, abstractions, and APIs, balancing standardization with flexibility Have architected and operated distributed systems in AWS or similar cloud environments Can translate technical vision into measurable impact through prioritization and execution Communicate technical trade-offs clearly and help stakeholders align around well-reasoned decisions Are motivated by enabling other engineers to build reliable, scalable, and secure systems with confidence Value learning, curiosity, and operational excellence—and help foster those qualities in others Benefits Flexible work environment Unlimited Vacation(if salaried) / Competitive PTO (if hourly) 100% paid employee health benefit options (including medical, dental, and vision) 401(k) with employer funded match Corporate wellness program with Wellhub Sabbatical leave (for employees with 5+ years of service) Competitive paid parental leave and fertility/family planning reimbursement Cell phone reimbursement Employee Resource Groups and ZocClubs to promote shared community and belonging Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. Remote Base Salary Range $240,000—$300,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

Build and lead a comprehensive customer success program, including account planning, VoC, advisory councils, and health models, to enhance client outcomes and retention. | Extensive experience (8-12+ years) in B2B customer success or client services, with proven success in scaling account programs, engaging executives, and leveraging data for operational improvements. | Resource Innovations is seeking a Director of Customer Success to build and lead Resource Innovations’ Customer Success function end-to-end, ensuring our utility, public sector, and commercial clients achieve measurable value from RI’s consulting, advisory, and software solutions. This role will establish scalable customer success practices that deepen long-term partnerships, drive retention, and support RI’s mission to accelerate clean energy and decarbonization outcomes. Key responsibilities include institutionalizing strategic account planning across RI’s client portfolio; operationalizing a robust Voice of Customer (VoC) program to capture, analyze, and act on client feedback; and owning RI’s Customer Advisory Council to collaboratively shape product and service strategy alongside our clients. The Director will work cross-functionally with delivery, product, sales, and executive leadership to optimize value realization across both project-based engagements and recurring software customers, ensuring consistent, high-impact client experiences throughout the customer lifecycle. What you’ll own & drive 1) Account Planning (Governance & Routines) Build out RI’s account planning framework (coverage, cadence, and templates) across strategic accounts, integrating commercial, delivery, and product roadmaps. Lead quarterly Account Business Reviews and mid‑year plan refreshes; ensure risks, expansions, and executive asks are clearly surfaced and actioned. Build executive‑level visibility with dashboards (health, adoption, outcomes, pipeline signal) and crisp readouts for business line leaders. 2) Voice of Customer & Client Satisfaction (Program Owner) Own RI’s VoC program—methods (qualitative interviews + structured surveys), timing, analysis, and close‑loop actions—so feedback turns into measurable improvements. Internal materials already outline objectives for cadence, reporting, and pulse checks you will formalize and scale. Establish CSAT/NPS (or equivalent) targets per segment and translate insights into delivery, product, and process enhancements; track remediation completion and impact over time. Publish an executive VoC narrative each quarter with themes, wins, and prioritized fixes (with owners and dates). 3) Customer Advisory Council (CAC) (Strategy & Orchestration) Own RI’s Customer Advisory Council end‑to‑end: membership strategy, content agenda, facilitation, and post‑meeting action plans—partnering with Advisory, Product/Technology, Delivery, and Marketing. Existing agendas and structure notes provide a strong starting point to formalize cadence and outcomes. Convert CAC discussions into tangible roadmaps (offerings, delivery improvements, co‑innovation pilots) and public‑facing success stories (with approvals). 4) Outcomes, Health, and Growth Define the Customer Health model that blends success metrics across services and software (business outcomes, adoption/usage where applicable, program KPIs, relationship strength, financials). Build renewal/expansion risk discipline with playbooks (early warning, recovery, executive engagement), and partner with Sales/Advisory on expansion strategy rooted in demonstrated outcomes. Create closed‑loop connections with Delivery/Operations so operational excellence improvements map directly to customer‑perceived value. (Supports the enterprise priority to “Elevate Customer Success.”) 5) Team Leadership & Operating System Develop a plan to build out a scalable team and hire, coach, and lead a small but senior Customer Success team in partnership with our operations and delivery partners (regional coverage + strategic programs). Stand up the operating rhythm: weekly pipeline/health reviews, monthly account plan checkpoints, quarterly VoC/CAC synthesis, and executive readouts Lead development and execution of the RI annual customer success summit in partnership with the Executive Team. Define tooling requirements and standards (CRM and CS tooling), working with RevOps/IT for data pipelines, dashboards, and governance. 6) How this role partners across RI Advisory/Consulting & Delivery: Align on outcomes, operational improvements, and storylines for QBRs/CAC. Product/Technology: Channel VoC and CAC insights into product and data roadmaps; validate value realization with customers. Sales/Marketing: Coordinate expansion plays, customer references, and thought leadership from CAC outputs. Must‑have 8–12+ years leading B2B Customer Success / Client Services with material exposure to professional services/consulting and complex software (enterprise/B2B). Demonstrated success building or scaling account planning programs and VoC/CSAT/NPS at the enterprise level, including close‑the‑loop execution. Proven experience engaging executive client sponsors and running advisory councils/boards with tangible business outcomes. Data‑driven operator: builds health models, reads signal from noisy data, turns insight into action. Strong cross‑functional leadership partnering with Sales, Advisory/Consulting, Delivery/Operations, Product/Technology, and Marketing. Nice‑to‑have Energy/utility sector experience (DSM, grid/transmission, customer programs, or adjacent). Standing up tooling and analytics for CS at scale (CRM, BI, CS platforms). Executive facilitation credentials (e.g., running customer councils, executive roundtables). About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $150,000-180,000. In addition to base pay, employees are eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Manage mid-market client accounts, analyze marketing metrics, and serve as a strategic partner to optimize digital marketing campaigns. | Requires 3+ years in client-facing roles with data-driven decision making, proficiency in Excel and analytics platforms, and experience in digital marketing or e-commerce. | OVERVIEW: We’re looking for a Customer Strategy Manager to join our rapidly growing Customer Strategy team. As a Customer Strategy Manager, you will be exposed to all facets of the business and be encouraged to learn and develop skills both within and beyond your role. This role will manage Quartile’s partnership across mid-market accounts, including responsibility for communication, strategy, and serving as a thought leader. The Customer Strategy Manager candidate is an intelligent, motivated person that enjoys working with clients to solve business challenges. REQUIREMENTS: 3+ years of experience working with small to medium sized businesses in a client facing role A proven track record of using data to drive strategic decision making; analytical in nature (our clients and partners are all in an ROI driven industry) Above average skills with Microsoft Excel (command over formulas, vlookups, pivot tables, etc.) and analytics platforms, etc. Talented presenter with ability to captivate an audience and leverage data to tell a story Capable of solving problems - maintaining a positive outlook when tackling challenges and coming up with solutions Demonstrated ability to be professionally outspoken when managing tough customer conversations to yield positive results English proficiency required—must be able to speak and write in the language fluently ….. If you reached this point, we hope you're feeling excited about the job description. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Quartile's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes! PREFERRED QUALIFICATIONS: Background in the e-commerce or retail industry Experience working with digital marketing platforms and channels - Google Analytics, Bing, Facebook, Amazon ads Google AdWords or Google Analytics certification Amazon certification Experience in a fast-paced, startup environment Experience in the advertising/ad tech industry WHAT YOU’LL DO: Maintain direct ownership of 10+ key mid-market accounts Manage client expectations and leading regular (weekly or bi-weekly) meetings with the client Analyze key metrics of online marketing campaigns and present key findings and insights to clients Oversee client performance, collaborating with data analysts to make optimizations to paid marketing campaigns Prepare client reporting and quarterly business reviews to align Quartile value and client expectations Serve as a strategic partner for clients as a subject matter expert in the areas of digital marketing, e-commerce and retail Utilize data to expose awesome new opportunities for technology improvements and exposing them to our Product and Technology teams Be a Quartile product expert by attending product training and roadmap sessions Evaluate opportunities to grow Quartile’s partnership with their customers (new channel expansion, additional budget, testing opportunities, case studies, etc.) Partner with Implementation team to develop overarching department strategy and the setup of new clients during onboarding process