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YL

Strategic Client Success Manager

YlopoAnywhereFull-time
View Job
Compensation$55K - 90K a year

Manage client relationships, provide training, identify upsell opportunities, and ensure client satisfaction and retention. | Experience in customer service, coaching, sales, or account management with proven upsell/cross-sell ability and strong communication and organizational skills. | About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: a commitment to personal development, guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, team building events, team lunches/ happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth. Client Success Managers are at the forefront of delivering exceptional experiences to our clients, ensuring they are proficiently trained and well-informed about our product offerings. They serve as the primary point of contact for clients, addressing escalated issues and fulfilling special requests promptly and effectively. Qualifications: Previous experience managing an assigned book of business in customer service, coaching, training, Sales or account management role Can site specific examples where the candidate has made recommendations to clients that resulted in upsell and cross sell opportunities Ability to facilitate the solution to complex issues and requests Has previous experience working in a fast paced, dynamic environment (start up experience is a plus) Proactive, goal oriented mindset Consistent work habits and strong work ethic Strong technical and organizational skills Ability to multitask, and work independently toward deadlines Strong written and verbal communication skills, and attention to detail Positive demeanor, trustworthy character Ability to take the initiative and see projects and tasks through to completion Ability to understand and convey detailed information about our services and systems Understanding of real estate and the real estate profession a plus, but not necessary Undergraduate degree preferred Responsibilities: Manage client relationships within the Client Success Manager’s book of business Identify and capitalize on upsell and cross-sell opportunities through strategic recommendations to clients Assume primary responsibility for an assigned segment of our client base, providing backup assistance for other teammates' clients as needed Communicate with clients via phone and email in a timely manner to provide high-level customer support Develop strong client relationships to enhance client retention Professionally address escalated issues and troubleshoot problems as they arise Consistently follow up with clients as needed to ensure satisfaction and address any concerns Collaborate with the product support team to investigate and resolve issues and software bugs appropriately Proactively evaluate client health and schedule and conduct check-in calls with clients Complete special projects and become a subject matter expert for new aspects of our product Gain expertise in our product and the real estate space, confidently speaking to these subjects Collaborate with sales, billing, marketing, international, and technical teams on special projects This role is currently fully remote. Some small amount of long distance travel may be required for training, company summits, or client events. Compensation and full benefits include starting pay from $55K to $70K plus bonus depending on experience; medical, dental, and vision benefits; paid holidays, vacation, and sick days; a 401(k); paid monthly parking (if applicable); and an extremely nice, supportive group of people as your co-workers. Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

Client Relationship Management
Coaching
Account Management
Direct Apply
Posted about 18 hours ago
MR

Sales Representative (*Remote)

McGrath Rent CorpAnywhereFull-time
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Compensation$55K - 75K a year

Develop and close sales opportunities for portable storage solutions through new business generation and customer relationship building. | At least one year of sales experience with proven prospecting, negotiation, closing skills, and proficiency in Microsoft Suite and customer databases. | Salary Range encompasses hourly base pay + commission The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location.                             *Remote - This role will work from home and be out in the field meeting with customers, prospecting and networking in the Dallas/Fort Worth, TX area.  "A Day in the Life"  As a Sales Representative, you will be responsible for developing strategies and tactics for identifying, pursuing and closing opportunities for renting portable storage solutions across a variety of industry segments. This position requires new business generation, attention to detail, building customer relationships and working collaboratively across the organization to provide accurate estimates and excellent customer service. “Perks” * Hourly base pay + uncapped commissions.  * Mileage, Travel, Cell Phone Reimbursement * It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!  * We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!   * We all need to rest and recharge, that’s why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!  * We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending. * 401(k) Retirement Plan with Company Match. * Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind. * We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!   “What You’ll Do” * Develop new and grow existing business to increase profits for the branch/region. * Develop relationships and communicate with customers via phone, email or occasional in person visits. * Build relationships with potential customers to establish trust and rapport. * Demonstrate product knowledge to answer customer questions and inquiries and offer solutions to meet customer needs. * Close customer deals through generated leads and telephone prospecting. * Increase market share in both new and established markets. * Collaborate with other sales team members, operations and the inventory center staff to provide solutions to customers and an exceptional customer experience. * Place a high volume of quality outbound phone calls for the purpose of building. relationships and matching our products and services to each customer's needs. * Maintain accurate records in the division’s database on customer quotes, specifications and special requests; meet minimum entry requirements daily. * Develop relationships within various networking organizations or industry associations. * Achieve/exceed sales related quotas and goals. * Perform other duties as assigned “Must Haves” * 1+ Years of Sales Experience * Proven experience prospecting for new customers * Proven experience in sales, preferably in both inside and outside sales. * Effective negotiation and closing skills. * Understanding of the sales process and dynamics. * Commitment to excellent customer service. * Excellent communication skills; ability to articulate ideas in verbal, email and other written formats. * Ability to work independently and as part of a team. * High level of motivation and a passion for sales. * Proficiency with various computer programs including Microsoft Suite, Internet and other customer databases. * Interpersonal skills, including the ability to build rapport with both customers and sales team while paying attention to detail with exceptional organizational skills. * Effective time management and able to work in a process driven environment. * Confident, assertive, quick-thinking and able to make decisions within established guidelines. “Nice to Haves” * Prior experience in construction or rental industries.  * Knowledge of AI as it relates to prospecting, customer management and the overall Sales process is a plus.   Flexibility & Evolving Responsibilities This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success. Pre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility. #MMPS #LI-Remote

Customer Relationship Building
Communication
Time Management
Direct Apply
Posted about 18 hours ago
BE

Customer Marketing Manager

BeyondTrustAnywhereFull-time
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Compensation$55K - 85K a year

Develop and execute strategies to nurture customer relationships and drive retention through marketing initiatives. | 2-4 years customer marketing experience, strong relationship management, proficiency with marketing automation and CRM systems. | BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role Our customer-focused marketing team is the cornerstone of brand building, customer engagement, and fueling business growth. The BeyondTrust Customer Marketing Manager is responsible for developing and executing strategies to nurture existing customer relationships, maximize customer lifetime value, and drive customer retention by leveraging marketing initiatives that foster loyalty and engagement with BeyondTrust's cybersecurity solutions, collaborating closely with cross-functional teams to identify expansion opportunities and deliver targeted campaigns aligned with customer needs and business goals. What You’ll Do Customer Advocacy Content Manage BeyondTrust’s Case Study Program, including recruitment, execution, and promotion of customer success stories that showcase the value of BeyondTrust solutions. Contribute creatively and tactically to the creation and promotion of written and video content that showcases customer wins, ensuring alignment with corporate and product messaging. Coordinate customer speakers for webinars, conferences, prospect calls, and events. Develop compelling customer presentations that translate challenges, outcomes, and real-world use cases to demonstrate BeyondTrust’s impact. Identify and execute new strategies for curating fresh customer wins, quotes, testimonials, and proofpoints. Collaborate with teams such as Customer Success, Technical Account Management, and Product Marketing to recruit and develop a structured pipeline of Customer Advocates ready to participate in reference calls, events, and content. Customer Engagement Establish a presence in existing BeyondTrust communities, forums, and online platforms to facilitate engagement and support the growth of the Customer Advocacy Program. Organize & contribute to engaging virtual & in-person events, webinars, and training sessions that foster loyalty, drive advocacy, and fuel business growth. Develop and nurture personal relationships with Customer Advocates, providing bespoke, white-glove experiences at every engagement. Support the execution of the annual Go Beyond Customer & Partner Conference. Sales Enablement Coach internal teams on how to use customer stories effectively in the sales cycle. Manage reference requests and find new ways to recruit new reference customers. Collaborate with sales and product marketing teams to inject customer insights into targeted content and sales enablement materials to support selling efforts and strategic campaigns. Data Analysis & Reporting Monitor key customer metrics (customer satisfaction, retention rate, net promoter score) to measure campaign effectiveness. Analyze customer data to identify trends and inform future marketing strategies. Provide regular reports to leadership on customer engagement and key performance indicators. What You’ll Bring 2-4 years' experience in a customer marketing or advocacy role. Strong understanding of customer lifecycle marketing principles and best practices. Excellent relationship management and interpersonal skills to build strong customer partnerships that encourage long-term loyalty. Proven ability to develop and execute successful case study campaigns with measurable results. Proficiency in marketing automation tools and CRM systems (Salesforce, Eloqua, Craft CMS experience is a plus). Ability to leverage data and analytics to measure the success of campaigns and understand customer behavior. Collaborative approach to work effectively with cross-functional teams, including sales, product marketing, and customer success. Strong written communication skills to craft and contribute to compelling content that resonates with customers. Genuine desire to be in a customer-facing role, with a knack for fostering relationships with key customers and prospects. Willing to travel occasionally to support and execute in-person customer events. Desire to join a fast-growing team and collaborate on new ways to engage customers and address their greatest cybersecurity needs. Nice To Have Experience in the cybersecurity industry or related technology space preferred. Experience with Customer Advocacy/Community tools such as Gainsight, Deeto, Testimonial Hero, Upshot. Experience with PowerBI. Undergraduate college degree in business, marketing, management, or a related field of study Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. About Us BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.beyondtrust.com. #LI-JB1

Customer Advocacy
Content Creation
Event Organization
Direct Apply
Posted about 18 hours ago
PR

Senior Executive Assistant

ProvidenceEverett, WashingtonFull-time
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Compensation$55K - 85K a year

Manage executive office operations including resource management, customer relations, scheduling, and workflow modification to support 24-hour services. | Minimum 5 years as assistant to senior executive and 5 years in executive office environment, with supervisory experience preferred. | Manage the Executive Office to support the operation of 24-hour PEMC services.  Responsible for resource management, customer relations and operational standards. Coordinates and supervises day-to-day support services for effective functioning of the Executive Office including scheduling and modifying work flow, phone and vacation coverage.  Performs all duties in a manner which promotes and supports the Core Values of the Sisters of Providence. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Regional Medical Center Everett and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence Regional Medical Center Everett received the Health Grades Distinguished Hospital Award for Clinical Excellence four years in a row.  Required Qualifications: * 5 years of experience as an Assistant to a Senior Executive. * 5 years of experience working in an Executive Office environment. Preferred Qualifications: * Previous Supervisory experience. Why Join Providence?  Our best-in-class benefits [https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprovidence.jobs%2Fbenefits%2F&data=05%7C01%7Cethelleah.torres1%40providence.org%7C6da11282629946c936bc08dbf64b1e78%7C2e3190869a2646a3865f615bed576786%7C0%7C0%7C638374574718197112%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=CHUc7JRL0t6AAExYx6UfCEVEH8gfmaw9cEOZ4wX0%2BZU%3D&reserved=0] are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission [https://providence.jobs/mission/] of caring for everyone, especially the most vulnerable in our communities. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits [https://providence.jobs/benefits/]. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act [https://s3-us-west-2.amazonaws.com/images.provhealth.org/HR-onboarding/LA_County_Fair_Chance_Ordinance_2024.pdf]. Providence has been serving the Pacific Northwest since 1856 when Mother Joseph and four other Sisters of Providence arrived in Vancouver, Washington Territory. Today, Providence is the largest health care provider in Washington located in communities large and small across the state. In western Washington, Providence provides care throughout the greater Puget Sound from Snohomish County to Lewis County. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. Providence is proud to be an Equal Opportunity Employer [https://www.providenceiscalling.jobs/eeo/]. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity [https://providence.jobs/diversity/] makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here [https://providence.jobs/eeo/] where you can access an email link to submit your concern.

Executive Support
Resource Management
Scheduling
Direct Apply
Posted about 18 hours ago
SS

Product Marketing Manager II - Release Marketing

Sprout SocialAnywhereFull-time
View Job
Compensation$55K - 90K a year

Own the quarterly launch program and optimize operational frameworks to scale product awareness and expansion. | At least 5 years in product marketing or related fields with 3+ years in product marketing and independent project ownership. | Description Sprout Social is looking to hire a Product Marketing Manager II to lead our Release Marketing efforts. This role reports to the Sr. Manager, Product Marketing, and is the perfect hybrid of go-to-market strategy, operational excellence, and high-impact execution. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. This role sits at the center of our innovation engine, connecting the cutting-edge technology our product team builds to the world's most adored brands. As businesses increasingly rely on social data to drive top-level results, our advancements in Agentic AI are creating a major step-change in the industry. As the lead for Release Marketing, you are the architect of how this innovation is perceived by the market. We put our customers at the heart of our strategy, lead with clarity, and measure success by the business results we create. If you’re ready to own your impact and accelerate your career during one of the most exciting chapters in Sprout’s history, this is where you belong. What you’ll do Drive the Strategic Execution of 'Breaking Ground': Act as the end-to-end owner of our quarterly launch program, optimizing the operational framework to scale awareness and product expansion across the portfolio. Master the Release Engine: Own the workflows, processes, and collateral for our product releases, ensuring the entire PMM team is aligned on roadmap processing, release tiering, and GTM documentation. Operationalize the Roadmap: Manage and up-level high-impact resources like our Product Roadmap Deck and the Product Updates webpage to ensure our Revenue teams are always equipped with the latest value-forward stories. Cross-Functional Orchestration: Partner closely with Campaigns, Brand Creative, and R&D to deliver seamless events and collateral that showcase the power of Sprout’s AI-driven platform. Drive Efficiency: Act as the "Product Ops" mind within Marketing, identifying ways to merge workflows (specifically within Jira) and leveraging tech—including AI-driven workflow improvements—to help us work smarter. What you’ll bring The "Execution" Mindset: You are a PMM who loves the project management side of the house. You find genuine satisfaction in making processes smoother and keeping a wide set of stakeholders on track. Strategic Storytelling: While you have an operational mind, you also have a keen eye for positioning. You can translate technical updates into a value-forward narrative that resonates with our audience. Data-Informed Decision Making: You use qualitative and quantitative analysis to measure the success of launches and iterate on future strategies. Collaborative Leadership: You are a reliable partner who leads with empathy and clarity, even when managing tight schedules and complex dependencies The minimum qualifications for this role include: 5+ years of experience in product marketing, marketing operations or growth marketing. 3+ years of experience in a dedicated Product Marketing role with a track record of independent project ownership. Experience in B2B technology marketing (SaaS experience strongly preferred). Demonstrated success in driving go-to-market campaigns with strong project management skills Preferred qualifications for this role include: Strong storytelling skills with the ability to craft and refine narratives. Proficiency in Jira and a passion for workflow automation/AI-driven productivity tools. Experience with video or webinar production (live or pre-recorded) is a major plus. Experience in presentation creation and a high level of comfort using Canva to build or iterate on marketing collateral. How you’ll grow Within 1 month, you’ll plant your roots, including: Attending Sprout Social and Sales onboarding to learn our products, brand positioning, voice, and key messages. Meeting with key stakeholders across Product, Revenue, and Brand Creative to understand current working relationships and release rituals. Getting up to speed on our launch program to help support upcoming release milestones. Within 3 months, you’ll start hitting your stride by: Getting your hands onto our quarterly launch program, helping guide the execution of our next Breaking Ground event. Familiarizing yourself with Sprout’s product strategy, development lifecycle, and current release/launch processes. Within 6 months, you’ll be making a clear impact through: Taking full ownership of the "Breaking Ground" program, establishing a repeatable, high-impact framework that optimizes our launch reach and narrative depth. Standardizing our customer-facing roadmap strategy, ensuring Revenue teams have high-utility, value-forward collateral that is consistently updated and easily accessible. Independently auditing and improving the GTM release engine, partnering with Product Ops to resolve workflow bottlenecks and improve the accuracy of our roadmap documentation. Establishing key performance indicators (KPIs) for release marketing efforts and providing data-driven recommendations to leadership for future GTM investments. Within 12 months, you’ll make this role your own by: Reimagining our launch engine and taking our GTM programs to new levels of creativity and efficiency. Surprising us! Use your unique ideas for AI-driven workflows or process improvements to change how our team works in ways we haven’t considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (CA, NY, WA): $103,800.00-$142,700.00 USD annually Zone 2 (All other US states): $94,400.00-$128,800.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Product Marketing
Release Marketing
Go-to-Market Strategy
Direct Apply
Posted about 18 hours ago
CoreSite

Account Manager (1881)

CoreSiteAnywhereFull-time
View Job
Compensation$55K - 90K a year

Manage customer portfolio, drive expansion, and ensure customer satisfaction through strategic planning and issue resolution. | Bachelor's degree or equivalent with 5+ years sales/account management experience, preferably in telecom or data centers, plus strong communication and data skills. | About Coresite At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success. Account Manager As a member of the company’s Account Management team, the Account Manager is responsible for cultivating strong relationships, building meaningful connections, and owning outcomes to drive long-term success for CoreSite customers. Serving as a trusted partner and growth catalyst, the Account Manager oversees a portfolio of existing accounts, proactively uncovering opportunities for expansion, renewal, and risk mitigation. In every interaction, this position exemplifies CoreSite’s Core Values: Commitment to Excellence, Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Duties Strategic Account Management Develop a deep understanding of each customer’s business, objectives, and challenges to identify growth opportunities and inform renewal strategies. Create and execute tailored account plans that align CoreSite’s solutions with customer needs. Monitor account health, usage trends, and customer satisfaction to proactively address risks and reduce churn. Stay informed on regional market dynamics, competitive landscape, and pricing trends , and leverage these insights to position CoreSite as a strategic partner across the data center, real estate, and telecom sectors. Leasing & Licensing Lead renewals and expansions for existing customers by preparing accurate, solution-oriented quotes and proposals to address customer needs. Respond to customers with thoughtful, solution-oriented proposals. Conduct site tours for customers and prospects to effectively showcase CoreSite’s capabilities. Negotiate commercial and legal terms in accordance with company guidelines. Oversee the accuracy of lease and license documentation and ensure a seamless handoff to Sales Support Managers. Customer Experience & Collaboration Build authentic, trusted relationships with customers and cross-functional teams. Champion customer success by coordinating resources with urgency and care, resolving issues promptly, and ensuring a positive experience at every touchpoint. Perform other duties and special projects as assigned. Promote and demonstrate behaviors consistent with CoreSite’s Culture and Values. Knowledge, Skills, & Abilities Ability to thrive in a hybrid work environment with at least two onsite days per week. Flexibility to travel up to 10%, with potential for increased in-office presence as business needs evolve. Exceptional customer support skills, with the ability to foster trust, build relationships, and strategically manage a portfolio of complex accounts to drive growth, retention, and long-term customer success. Excellent interpersonal, verbal, and written communication skills, with a strong customer advocacy mindset and the ability to clearly articulate complex concepts to diverse audiences across all levels of seniority. Ability to analyze customer needs and offers, leveraging data to make data-driven decisions. High attention to detail and strong accountability for meeting deadlines. Proactive self-starter who thrives in a fast-paced environment, able to work independently while contributing effectively to a collaborative, team-oriented culture. Advanced proficiency in Microsoft Outlook, Office Suite, and Salesforce. Education & Experience Bachelor’s degree with an emphasis in communications, business administration, information systems, operations management, or a related field, or equivalent combination of education and experience. Minimum of 5 years’ experience in a sales or account management role, preferably within colocation data centers, telecommunications, or the technology sector. Valid driver’s license with a clean driving record and current insurance. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the job’s essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the job’s duties, the employee is occasionally required to stand; walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop or kneel, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Ability to travel is required. Compensation: Compensation for this role includes a base salary between $75,000 - $85,000 annually plus commission. On target earnings is between $130,000 - $150,000 annually. Posting Timeline: This role is expected to be posted through April , 2025. Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week! First-day medical insurance through Cigna with generous premium cost coverage Dental insurance through Delta Dental Vision insurance through VSP Telemedicine through MDLive for Cigna Healthcare and dependent care flexible spending account (FSA) plans Health saving account (HSA) plans for employees participating in the High Deductible Health Plan Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match Discretionary annual bonus and equity incentive plan Employee stock purchase plan (ESPP) with a 15% discount 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave Free parking or a company contribution toward a public transit pass Additional Perks Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives Technology Stipend: $100 monthly stipend Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker Pet Insurance: Keep your furry friends healthy and happy Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements Discounts: Discounts, cash back offers, and perks on thousands of brands LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos General Statements - Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation. Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to . Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.

Account Management
Relationship Cultivation
Growth Catalyst
Direct Apply
Posted about 18 hours ago
Baird & Warner

Account Executive - Residential Real Estate

Baird & WarnerAnywhereFull-time
View Job
Compensation$55K - 85K a year

Lead marketing strategy development and manage campaigns for residential real estate brokers. | Bachelor's degree and 2+ years marketing management experience including 1 year in residential real estate. | About Baird & Warner Real Estate Behind every great company is a culture created by the professionals who work there. It’s what has earned Baird & Warner a Top Workplace designation from the Chicago Tribune ten times. Throughout our rich history, we’ve stayed true to the belief that when you give people the support they need, amazing things happen. That’s why we empower you to be independent, grow in your career, do the right thing by your colleagues and your community, and have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams. Job Summary Baird & Warner is seeking a strategic, client-focused Account Executive with a passion for residential real estate and marketing excellence. This full-time role is ideal for a self-motivated professional who thrives in a fast-paced environment, excels at relationship management, and brings strong project management and creative-thinking skills. In this role, you will serve as a trusted marketing partner to Baird & Warner’s top brokers and teams, helping to define and elevate their personal brands. You will lead the development of annual marketing strategies, manage ongoing campaigns, and collaborate closely with internal creative teams to ensure high-quality execution from concept through completion. This role is part of a very active, full-service agent marketing team. Reporting to the VP of Marketing, the Account Executive is a strategic partner and the liaison between agents and our in-house design agency. This role also has oversight of a Marketing Account Coordinator who will support them. Location: Chicago Loop (Main Location) with required travel to local offices. Build and maintain strong, trusted relationships with brokers by delivering high-quality service in a timely and professional manner. Partner with brokers to develop comprehensive marketing plans aligned with their individual business goals. Manage multiple marketing initiatives simultaneously, ensuring clear communication, timely execution, and necessary approvals. Conduct regular meetings with brokers to assess progress, identify new opportunities, and address evolving needs. Collaborate with an Account Coordinator to ensure accurate and timely project submission to the creative team; delegate administrative tasks as appropriate. Respond promptly and effectively to broker inquiries and requests. Communicate in a positive, collaborative manner that supports a cohesive and productive work environment. Stay informed of market trends, industry developments, and new products or services. Ensure all marketing materials comply with brand standards, legal, and regulatory requirements. Qualifications & Experience Bachelor’s degree in marketing, communications, or a related field. Minimum of two (2) years of experience in marketing management or an account executive–level role. Minimum of one (1) year of experience within the residential real estate industry. Familiarity with the Chicagoland market and its diverse neighborhoods is strongly preferred. Proficiency in Microsoft Office and/or Google Workspace. Skills & Attributes Exceptional verbal and written communication skills. Strong organizational, time management, and multitasking abilities with a proven ability to meet deadlines. Results-driven, adaptable, and able to manage shifting priorities. Creative thinker with the ability to articulate ideas clearly and persuasively. Professional judgment, discretion, and a high level of attention to detail. Excellent interpersonal skills with the ability to build rapport and empathize with brokers at all experience levels. Ability to communicate and negotiate with tact, diplomacy, and confidence. A collaborative and innovative work environment that values creativity and new ideas. Flexible hybrid work model with offices across Chicagoland and corporate hubs in downtown Chicago and Schaumburg. Comprehensive benefits package, including medical, dental, and vision coverage. 401(k) retirement plan. Generous paid time off, including paid holidays, three (3) floating holidays, and two (2) volunteer days annually. Salary Range $70,000 - $80,000

Marketing Strategy
Relationship Management
Project Management
Direct Apply
Posted about 18 hours ago
MA

Director, Strategic Communications & Projects

MarriottBethesda, MarylandFull-time
View Job
Compensation$90K - 130K a year

Develop and execute strategic communications plans and lead projects to align internal audiences with organizational priorities. | Bachelor's degree with over 8 years of internal communications experience and proven success working with executive leadership. | Job Summary  The role will develop and execute high-impact communications plans for Marriott’s top-priority initiatives under the Growing Forward strategy. This position will oversee the entire lifecycle of communications projects, ensuring internal audiences are informed, engaged, and aligned with key changes. Partnering closely with key stakeholders, this role influences decisions, anticipates risks, and elevates the effectiveness of communications supporting the company’s most visible and high‑impact priorities. A key leader on the Strategic Communications Business Partner team, this role will provide strategic guidance and expertise to drive success across business areas and target audiences, leveraging new technologies and platforms to manage projects efficiently alongside standard processes and tools. In addition to leading high‑impact work, this role is expected to guide, coach, and elevate junior team members by setting direction, providing feedback, and modeling best‑in‑class strategic communications practices. This position will collaborate with senior leaders to maintain connectivity and visibility across the Senior Leadership Team and key stakeholders, ensuring seamless execution for the company’s most high-profile and high-impact priorities.    CANDIDATE PROFILE   Education & Experience   Required  * Bachelor's degree with a concentration in Communications, Journalism, English, Marketing, or related field  * 8+ years of communications experience in internal communications  * Demonstrated experience working with executive and senior leadership communications and success working with members of the leadership team in fast-paced situations  * Experience translating complex business strategies into clear, compelling enterprise narratives.  * Strong executive presence when navigating ambiguity, sensitive topics, and competing priorities.  * Proven ability to connect work across initiatives to ensure clarity and alignment at the enterprise level.  * Creative problem-solving skills and excellent time management.   * Outstanding interpersonal skills to effectively build relationships and interact with associates at all levels within the organization and with the general public.    * Ability to routinely work from the HQ office in Bethesda.    Preferred   * Master's degree in communications, Journalism, English, Marketing, or related field  * Experience in the hospitality business      CORE WORK ACTIVITIES   * Develop strategic communications plans in support of Marriott’s most high-priority work related to the Growing Forward strategy.   * Responsible for end-to-end development, management, and execution of communications strategy and deliverables for assigned projects and initiatives.   * Partner across organization to ensure all internal audiences have awareness, understanding, and adoption of (as necessary) changes related to the assigned projects/initiatives.   * Act as a critical member of project team in driving the success of projects/initiatives by leading and showing strategic expertise across functional business areas and target audiences.   * Manage projects and use standard processes, templates, tools, and other resources to execute while embracing new technology and platforms.    * Root assigned projects/initiatives in the Growing Forward strategy, including Three Paths to Win, Enablers, and Foundations   * Partner with Senior Directors to ensure connectivity across the Senior Leadership Team and other key stakeholder groups to address their needs, provide updates, and ensure visibility into communications to the enterprise.   * Serve as a strategic leader within the team by providing ongoing guidance, coaching, and oversight to junior team members, sharing best practices, reviewing work to ensure quality and consistency, and partnering on multi‑functional, high‑impact projects and initiatives.  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here [https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf] to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.  Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global  team, and become the best version of you.

Strategic Communications
Executive Communications
Stakeholder Management
Direct Apply
Posted about 19 hours ago
Resource Innovations

Marketing Account Lead

Resource InnovationsAnywhereFull-time
View Job
Compensation$60K - 90K a year

Lead marketing initiatives and manage client relationships for residential utility programs. | Requires 5+ years marketing experience, preferably agency, bachelor's degree, strong client and project management skills. | Resource Innovations is seeking an experienced Marketing Account Lead to join our growing Marketing team in Chicago, supporting Residential Energy Efficiency programs in the Midwest. This role is equivalent to a Senior Account Executive in a marketing agency environment and is ideal for someone who brings agency experience, strong client leadership skills, and looking for the opportunity to deliver meaningful, high-quality work that makes a real impact. As a Marketing Account Lead, you’ll support Energy Efficiency utility programs, gaining hands-on experience in large residential energy efficiency efforts. You will serve as the day-to-day marketing lead for assigned utility programs, managing integrated marketing initiatives from planning through execution. You will work closely with utility clients, internal creative and digital partners, program teams, engineers and external stakeholders to ensure marketing efforts are strategic, well-coordinated, and delivered on time and on budget. Eligible candidates must be able to work independently while managing multiple accounts and projects simultaneously. Success in this role requires strong client management skills, attention to detail, organization and proactiveness. You’ll play a key role in planning and managing campaigns and events that drive awareness of and participation in energy efficiency programs - helping households and communities lower energy costs, improve comfort, and access smarter energy solutions. The successful candidate will have a minimum of 5 years marketing experience. Agency experience is preferred. As Resource Innovations continues to build and evolve an internal agency model, this is an exciting opportunity to help shape how marketing supports large-scale, purpose-driven programs that directly impact customers and communities. It is an excellent opportunity for our employees interested in advancing their careers and in helping to influence our growth. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Client & Account Leadership Serve as the primary day-to-day marketing lead for assigned Residential utility programs, acting as a trusted partner to internal program teams and client stakeholders Lead status meetings, working sessions, and check-ins, ensuring clear communication, alignment, and follow-through Strategic Thinking & Insights Develop a strong understanding of Residential energy efficiency programs, customer segments, and utility objectives Bring insights and recommendations to the team by connecting data, customer behavior, and program performance to marketing decisions Integrated Marketing Execution Plan and manage integrated marketing initiatives across channels such as email, digital media, content, events, outreach materials, and customer communications Translate program goals and client needs into clear briefs, timelines, and actionable direction for internal teams Project & Workflow Management Manage scopes of work, timelines, budgets, and deliverables using project management tools Track milestones and dependencies, proactively identifying risks and resolving issues to keep work on track Production of Marketing Materials Coordinate the development and production of marketing materials in collaboration with creative, digital , program and engineering teams Monitor the status and quality of deliverables to ensure work is on strategy and meets program requirements Data, Reporting & Measurement Assist in compiling and analyzing campaign and event data, preparing reports and summaries to track effectiveness and inform optimization Help synthesize results into clear takeaways and recommendations for internal teams and clients Event Planning & Support Lead or support planning and execution of events such as webinars, presentations, community events, and meetings, including logistics and on-site or virtual support Collaboration & Team Development Work closely with cross-functional teams to support cohesive, well-executed and measurable marketing efforts Mentor and support junior team members, contributing to team growth and knowledge-sharing Other duties as assigned Must be located in the greater Chicagoland, IL area or willing to relocate within 30 days of acceptance. Ability to travel locally up to 15% and work from the Chicago office periodically (a few times per week). Bachelor’s degree (BBA, BA, or BS) in Marketing, Business, Communications, Digital Media, Digital Marketing or a related field/equivalent experience required Minimum 5 years of professional experience in marketing, communications, project management, client management, or related fields Agency experience strongly preferred, particularly in a Senior Account Executive or similar role Basic proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook/Teams, SharePoint/OneDrive) Ability to quickly learn and utilize new tools and technologies, including project management, email marketing platforms, and analytics platforms (experience with Wrike, Campaign Monitor, Google Analytics or similar systems) is a plus Experience leading client meetings and providing status reports About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position. The compensation range for the base salary for this position is $70,000 - $85,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Final compensation will be determined based on factors such as the candidate's experience, education and location. At Resource Innovations, we believe supporting our people is essential to delivering impact. We offer a comprehensive benefits package designed to promote health, financial security, and work-life balance. This includes three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings. Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.

Client Leadership
Account Management
Integrated Marketing
Direct Apply
Posted about 19 hours ago
ZG

Customer Success Manager

Zeta GlobalAnywhereFull-time
View Job
Compensation$55K - 85K a year

Serve as strategic advisor and primary contact for clients, driving retention, renewals, and marketing strategy execution. | Bachelor's degree and 3-5 years experience in customer success, account management, or digital marketing with strong client management and presentation skills. | WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. As a CSM, you will serve as a strategic advisor and primary point of contact for a portfolio of clients. You will partner with marketing teams to develop effective customer engagement strategies, drive adoption of our platform, and ensure clients achieve measurable business outcomes. You will work with sophisticated marketing teams using data driven segmentation, lifecycle programs, and omnichannel engagement strategies to drive measurable customer growth. This role owns retention and revenue growth within an assigned book of business, identifying opportunities to expand platform usage and helping clients unlock new value from our solutions. The ideal candidate combines strong client relationship skills with hands on experience in digital marketing, lifecycle marketing, or marketing automation platforms. What You’ll Do Own client success and growth Manage a portfolio of client relationships and act as their trusted strategic advisor. Own retention, renewals, and expansion opportunities within your book of business. Identify opportunities to increase platform adoption, expand channel usage, and drive revenue growth. Lead strategic client engagement Partner with clients to develop and execute data driven marketing strategies across email, SMS, and other addressable channels. Guide clients in building customer journeys, lifecycle marketing programs, and campaign strategies. Lead regular client meetings including Quarterly Business Reviews (QBRs) focused on performance, growth opportunities, and marketing strategy. Drive cross-functional execution Lead collaboration across Solutions Consulting, Product, Operations, and Support to ensure successful delivery of client initiatives. Coordinate internal teams to deliver scoped services with a focus on quality, efficiency, and outcomes. Translate client goals into clear requirements and actionable plans for internal teams. Champion the platform Drive adoption of new features and capabilities. Educate clients on platform best practices and emerging marketing trends. Provide feedback to Product and internal teams based on client insights. Manage operational success Oversee client billing, budgeting, and forecasting processes as needed. Ensure timely follow-up and resolution of client issues in partnership with internal teams. What Success Looks Like Clients view you as a trusted advisor and strategic partner. High customer satisfaction and NPS across your portfolio. Strong retention and renewal rates. Consistent expansion through upsell and cross-sell opportunities. Increasing platform adoption and feature utilization. What You Bring Bachelor’s degree in Marketing, Business, or a related field. 3–5 years of experience in Customer Success, Account Management, or digital marketing. Experience working with email and digital marketing programs. Experience with marketing automation or ESP platforms. Familiarity with customer journey development and lifecycle marketing strategies. Experience managing multi-channel or omnichannel marketing campaigns. Excellent communication and relationship management skills. Strong organizational and presentation skills. Proficiency with Excel, PowerPoint, and Word. Nice to Have Experience working with marketing automation platforms, CDPs, or CRM integrations. Understanding of email deliverability, segmentation, and campaign optimization. Experience working with data driven marketing teams using segmentation, lifecycle programs, and omnichannel engagement strategies. BENEFITS & PERKS Unlimited PTO Excellent medical, dental, and vision coverage Employee Equity Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $85,000 - $100,000.00, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-RP1

Client Relationship Management
Digital Marketing
Customer Engagement Strategies
Direct Apply
Posted about 19 hours ago
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