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Manage customer relationships, resolve complex technical issues, and ensure customer satisfaction for key accounts. | Extensive technical support experience, strong troubleshooting skills, and knowledge of networking, storage, and enterprise support. | At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? After key customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success. Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The Lead TAM is a deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned are generally our largest, most complex, and challenging customers. How will you make an impact? Take ownership of the customer relationship for key CX customers and become their advocate within CX, engaging before go-live and working closely with customers to ensure their success. Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues. Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor. Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering. Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts. Have you got what it takes? 10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery Demonstrated technical problem solving proficiency Excellent analytical and advanced troubleshooting skills with end-users/customers Working technical knowledge of contact center software/design/functionality Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport You will have an advantage if you also have: TCP/IP networking knowledge and VoIP technology exposure Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48 Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP) Understanding of basic scripting fundamentals Solid understanding of TCP/IP and internet fundamentals Extensive software, telecommunications and IP Telephony Experience using SIP signaling Competent in database and SQL concepts and scripting Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​ About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Provide on-site technical support, install and maintain IT equipment, troubleshoot issues, and document activities. | Experience in IT support roles, troubleshooting skills, familiarity with Windows and macOS, and good communication skills. | Maxana is looking for a dedicated L2 Site Support Engineer ( to join our team. In this role, you will be responsible for providing on-site technical support for end-users, ensuring smooth operation of IT systems, and responding to various support requests. As a crucial part of our IT support team, you will handle troubleshooting, maintenance, and hardware/software installation for a diverse range of technologies. Key Responsibilities Provide on-site technical support to end-users, addressing a wide range of issues promptly. Install, configure, and maintain IT equipment including computers, printers, and networking devices. Troubleshoot hardware and software issues and escalate unresolved problems as necessary. Collaborate with remote teams to resolve complex technical issues. Assist in the setup and deployment of new technologies and systems. Document support activities, manage tickets, and maintain an inventory of IT assets. Ensure adherence to IT security policies and procedures during all support activities. Growth Opportunities This role offers opportunities for growth within the company as you expand your technical skills and take on more complex IT projects. Experience in IT support, help desk, or technical support roles. Strong troubleshooting skills for both hardware and software issues. Familiarity with Windows and macOS operating systems. Ability to work independently and manage multiple tasks effectively. Excellent communication skills, both written and verbal. Willingness to learn new technologies and improve existing skills. $20-23 an hour Fully remote Annual contract (continual renewal with good performance) Hands-on experience with enterprise tools Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

Build, deploy, and optimize machine learning services, develop data pipelines, and monitor production models. | Requires 5+ years of software development, 3+ years in ML engineering, expertise in multiple software areas, and experience deploying ML models in production. | About the Role ================== As a Senior Machine Learning Engineer, you will build, deploy, and optimize the machine learning services that power the client's platform. You will be the primary builder of robust ML subsystems, translating high-level requirements into production-ready code. This is a hands-on role where you will focus on the reliability, speed, and scalability of our AI solutions. You will take ownership of specific model pipelines, ensuring they are efficient, testable, and maintainable. Your Area of Focus ====================== Write high-quality, production-grade software for data ingestion, feature extraction, and model inference, specifically focusing on optimizing code for latency, throughput, and resource efficiency. Implement robust CI/CD pipelines, automated testing, and comprehensive logging/monitoring for the models you deploy to ensure immediate detection of issues. Construct and maintain specific data pipelines required for training and inference, ensuring data quality and consistency at the component level. Develop reusable software modules and utilities that streamline the development process for the wider team, while championing clean code and test-driven development. Translate business requirements into technical specifications and execute them with precision, serving as an expert at breaking down complex tasks into deliverable units. Monitor the daily performance of production models, debug incidents, and execute routine retraining workflows to address data drift. Partner with Engineering team members and Product Managers to estimate effort, flag technical risks, and deliver features on schedule. Your Professional Qualifications ==================================== 5+ years of professional software development experience including system design, large-scale services, and production-grade infrastructure. 3+ years of hands-on experience in machine learning engineering or applied AI, with a strong record of deploying and maintaining models in production. Technical subject matter expertise in 3+ general areas of software development (e.g., server, database, security, etc) including machine learning infrastructure. Demonstrated ability to deliver significant, measurable real-world impact through applied ML. Proven ability to design and write modular, performant, and easy to read software that solves complex business problems. Proficiency in Python, TensorFlow/PyTorch, and scikit-learn. Strong background in MLOps and data infrastructure (e.g., Airflow, Spark, feature stores, MLflow, data versioning). Proven ability to deploy and maintain ML models in production with CI/CD, monitoring, and alerting. Familiarity with cloud ML environments (AWS, GCP, or Azure) and containerization (Kubernetes, Docker). Experience building or fine-tuning Large Language Models (LLMs) or generative models for structured business processes. Experience with retrieval-augmented pipelines or feedback-driven model retraining. Excellent technical communication and a product mindset—comfortable driving initiatives from concept to delivery. Bonus Points ================ Background in healthcare software operations, or financial automation. Contributions to open-source ML infrastructure projects. Published research or conference papers in machine learning, natural language processing, or applied AI Experience leading AI reliability and observability initiatives — designing monitoring frameworks, drift detection, and alerting systems for multiple production models. Our Values ============== Start with the Customer --------------------------- We get to know our customers - and their patients - and look at the world through their lens. Keep It Simple ------------------ Healthcare is too complex. We aim to simplify it for everyone. Stay Entrepreneurial ------------------------ We reject the status quo and solve problems with creativity, perseverance, and a bias to action. Better Together ------------------- We are diverse, humble, and collaborative. We put the team first and win together. Celebrate Success --------------------- Life is short and joy is underrated. We take time to have fun and celebrate success. Perks \& Benefits ===================== United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences. Costa Rica: To assist with all of life's needs, our client also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences. Compliance \& Privacy Disclosures ===================================== NOTE: Our client is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Key Responsibilities •Build, deploy, and optimize ML services •Write production-grade software for data ingestion •Implement CI/CD pipelines for model deployment •Construct and maintain data pipelines for training •Develop reusable software modules for the team •Translate business requirements into technical specs •Monitor performance of production models •Debug incidents and execute retraining workflows •Collaborate with Engineering and Product Managers •Estimate effort and flag technical risks Qualifications •5+ years of software development experience •3+ years in machine learning engineering •Expertise in 3+ areas of software development •Proven impact through applied ML •Ability to design modular software •Experience with large-scale services •Strong record of deploying models in production •Experience with production-grade infrastructure Training & Development Performance Bonus

Lead and contribute to data quality initiatives, CDC pipelines, and platform improvements to support scalable data infrastructure. | Deep experience with CDC tools like Debezium, Kafka, Data Contracts, and strong skills in data infrastructure, schema evolution, and remote async collaboration. | Who we are Float.com is the #1 solution for profitable resource management. Used by 4500+ of the best professional services teams globally, it gives Operations and Finance leaders the insight and foresight they need to achieve profitable delivery at scale, with the right talent in place. Unlike disconnected spreadsheets or complex PSAs, Float offers a single, clear source of truth to plan, resource, and report on client work. With its robust scheduling interface, accurate forecasting, and built-in financial insights, it enables the world’s top teams—Ogilvy, Deloitte, KPMG, and M&C Saatchi—to keep their people and profit on track. Since 2012, we’ve grown every year—independently, self-funded, and profitably. As a certified B Corporation, we’re committed to making a positive impact on our team, customers, the environment, and the remote community. Our 60+ person team works 100% remotely across the globe, with perks and benefits designed to support us in living our Best Work Life. You'll collaborate with teammates across Australia, Mexico, the UK, Nigeria, Canada, and the US. Browse our blog to get a glimpse of life at Float and check out our Glassdoor employer reviews. See why our customers love Float on G2. We’re on a scale-up journey, and we’re seeking people who thrive in this stage. We want Float to be the place where you have the autonomy and opportunity to do the best work of your career. Why we're hiring for this role Our customer base continues to grow (🎉!), and with that growth comes the need for stronger data infrastructure to support our platform and strategic goals. This is a new role, and it sits at the intersection of engineering and data. This role will bring expertise to help us improve data quality, scale critical CDC pipelines, and unlock efficiencies across our systems. You’ll partner closely with folks from our Engineering, Analytics, and Intelligence teams to ensure we’re not just collecting the right data, but using it to power smarter decisions and better outcomes. We’ve already built strong foundations across product and analytics, but platform-focused data engineering is the missing link. This hire will enable new workstreams tied directly to our 2026 Strategy—like preparing for AI/RRE and building the next evolution of our reporting platform. If you’re excited to work across teams, improve data quality at scale, and build infrastructure that helps us (and our customers) grow confidently, we’d love to meet you! In this role, you’d be reporting to Roberto, our Senior Staff Engineer (Architecture). In this video, Roberto explains the important role you will play within our Data team.Check it out! You’ll be working asynchronously with a bright, dedicated team from across the globe, with a strong focus on taking complex problems and creating solutions that feel simple and intuitive for our customers. What you'll be responsible for Early on, you’ll jump right into: Data ecosystem onboarding: Get familiar with how our services, databases, and data warehouse are structured and interact. Data quality contribution: Start contributing to data quality initiatives like the Talent Graph (our version of a knowledge graph, mapping relationships between projects in Float with people and their attributes). Your focus will be on making our data more accurate, actionable, and future-ready. CDC initiative support: Join CDC-related efforts including real-time transformations and implementing Data Contracts for improved consistency and maintainability. Once you are a bit more settled, we expect that you will jump into the following projects: CDC ownership and evolution: Take the lead on CDC-related initiatives, contributing to long-term planning and system resilience across our platform. Platform-driven data quality leadership: Own data quality initiatives from the platform side, introducing observability, reducing regressions, and improving trust in downstream data. Data warehouse maintenance and support: Help maintain and evolve our analytics data warehouse, supporting migrations and performance improvements in collaboration with the Data team. Architectural improvement proposals: Identify and drive improvements to our data architecture, focusing on scalability, consistency, and future platform needs. What you'll need to be successful We want you to love your work and believe that these skills will allow you to succeed in the role. Applying these skills requires: CDC & event-driven architecture expertise: Deep experience with tools like Debezium, Kafka, and Data Contracts in production environments. Strong data infrastructure skills: Comfortable with schema evolution, backfilling, pipeline reliability, and improving system-level data quality across a range of database paradigms (e.g. columnar, graph, and more). Autonomous technical leadership: You can frame problems, propose solutions, and lead implementation without close supervision, and can do so effectively in a remote, async-first setting. Cross-functional collaboration: You love working closely with other engineering and data teams to align on goals and unblock dependencies. Clear written communication: You document your thinking (design notes, runbooks, specs) and share progress proactively in an async environment. Experience with our toolstack: Hands-on experience with modern data and platform tools like TypeScript services, Kafka, Debezium, cloud-managed databases (e.g. MySQL, MongoDB, Neo4j), GCP infrastructure, containerized services, Kubernetes, CI/CD pipelines, and monitoring or alerting tools. As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Linear to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings. Why Join Us Pay for this role is US $169,442 (Level 3). Here’s a blog post with more information on how we determine our salaries. We’re a global async remote company with a diverse team of people from all over the world who share a common belief in living our best work life. We believe deeply in the idea of transparency and share our Float Handbook publicly so potential new team members can see first hand our perks & benefits as well as our ways of working. If you feel like you can thrive at Float to do your best work, we would love to hear from you. Hiring Process For This Role You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this: Application (3 questions): We’ll ask you three short questions to understand why this role sparked your interest and learn more about your relevant experience. These questions carry a lot of weight in our process, so take your time to answer them thoughtfully. A few days to reflect and write a strong response beats a rushed, cookie-cutter one every time. Initial Meet (20 min): You'll meet with Julia, our Talent Manager (👋 hi, that’s me!), to chat about your interest in the role and talk through any questions you have about working at Float. Manager interview (1 hour): You’ll meet with Roberto, Senior Staff Engineer (Architecture), to discuss how would you contribute to Float and learn more about your professional experience. Take-home assignment (2 hours, paid): You’ll be sent a take-home assignment to complete on your own time (but we estimate it taking up to 2 hours). You’ll be paid an honorarium for your time. Co-Worker Interview (45 min): You’ll meet with Omar, Team Lead (Services), to dive deeper into your skills and experience. Founder Interview (30 min): You’ll meet with Lars, our CTO, to get to know you and see if you have potential to be a great addition to the team. Using AI? A Quick Note. We know that tools like ChatGPT are part of how many of us work today (us too!). Feel free to use AI to support your writing, but don’t let it do the talking for you. We read every application carefully, and it’s easy to spot when something's been fully copy-pasted. Help us get to know the real you! Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.

Manage and grow enterprise customer accounts, ensuring satisfaction and retention, while collaborating cross-functionally to improve processes. | Requires 8+ years of account management experience, strong communication skills, and ability to operate independently in a dynamic environment. | Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready* to make a change? As a Senior Customer Success Manager, Toast’s way of saying an “Account Manager”, you serve as the customer’s main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives. You are a strong relationship builder, understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of product adoption, satisfaction, referrals and customer retention. To thrive as a Customer Success Manager at Toast, you are flexible, a customer champion, and excel in ambiguous environments! The Enterprise (ENT) segment operates in a highly cross-functional role responsible for a regionally based book of business, ranging from 500+ locations. As a Customer Success Manager, you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR). About this roll* (Responsibilities) Own the customer relationship end-to-end from planning stages prior to the roll out, through expansion of the account by proactively identifying gaps, building alignment across stakeholders, and architecting success strategies Operate with high autonomy to define, build, and iterate processes that drive adoption, retention, and growth across complex, multi-location enterprise customers. Drive results through disciplined project management, ensuring accountability across internal and customer teams, tracking milestones via shared G-Suite systems, and adapting quickly to changing priorities. Leverage strategic relationship management to build multi-threaded connections with customer executives and Toast leadership, enabling long-term partnerships and advocacy. Act as a builder and operator, constantly improving internal playbooks, workflows, and tooling to scale enterprise success motions as Toast continues to grow. Collaborate cross-functionally with Sales, Product, Marketing, and Operations to remove friction, close feedback loops, and escalate customer challenges to resolution. Do you have the right ingredients*? (Requirements) 8+ years account management experience Mid-Market or Enterprise customer management experience Strong leadership, teamwork, and cross-departmental collaboration skills Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives. Success operating independently and navigating competing priorities in a constantly changing environment General technical proficiency using software Proven track record of success in meeting and exceeding goals Excellent communication, organizational, and influencing skills Special Sauce* (Non-essential Skills/Nice to Haves) Experience providing technology or SaaS solutions to a client base Restaurant experience Experience with Salesforce CRM, MS Office, G-Suite, and Slack AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $114,000—$114,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Deliver engaging online coding lessons and provide customer support to students aged 6-14. | Requires online teaching or customer support experience, familiarity with coding languages like Scratch, Python, or JavaScript, and a bachelor's degree in education, computer science, or related fields. | Job Title: Online Coding Teacher / Customer Success Specialist Company: Coco Coders Location: Fargo, ND Employment Type: Part-time position with the potential for full-time employment About Coco Coders: Coco Coders is a leading online coding school for students ages 6-14 years old, providing innovative coding education to students around the world. Our mission is to inspire and empower young learners to become skilled coders through our comprehensive curriculum and interactive learning platform. About the Role: We are seeking a motivated and passionate individual to join our team as an Online Teacher. In this role, you will be responsible for delivering online coding lessons to students ages 6-14, as well as providing customer support and assistance to ensure a seamless learning experience. You will work closely with our remote team to enhance our program, assist with scheduling, and ensure the success of our students. We are actively looking to expand our business to the Fargo area and therefore this position may become a hybrid position in the future as we build out the team. Opportunity to work in a co-working office space is available. Key Responsibilities: Deliver engaging and interactive virtual coding lessons to students using the Coco Coders curriculum Provide exceptional and timely customer support via email and chat Collaborate with the team to enhance the learning experience Monitor student progress and provide feedback to support their learning journey. Provide support for teacher scheduling Must reside in Fargo, ND Available Monday - Thursday from 3:30pm CT-8:30pm CT Available at least 20 hours a week, but full-time hours available Excellent communication and interpersonal skills Ability to provide exceptional customer service and support Passionate about coding education and helping students succeed A self starter with the ability to work effectively both independently and as part of a team Must possess strong organizational skills and excel at multitasking efficiently Prior online teaching or customer support experience (preferred) Familiar with coding languages such as Scratch, Python, and/or JavaScript (preferred) Bachelor's degree in education, computer science, business or a related field (preferred) Why Work for Coco Coders? $26- $30 an hour Small, dynamic team where each member is empowered to make key decisions Part-time position with the potential for full-time employment Acquire transferable skills such as public speaking, problem solving, teaching theory, how to deliver a lesson, giving feedback Improve your technical coding skills & learn new coding languages Be part of a growing Edtech business that’s shaping the future Our CEO was listed in the top 30 female founders by the Financial Times If you are enthusiastic about teaching young learners and providing outstanding customer support, we invite you to submit your application and resume!

Own and manage strategic enterprise accounts, drive customer value realization, and influence product and support strategies. | Extensive experience in customer success, managing large enterprise accounts, and engaging with senior executives, preferably in SaaS or supply chain domains. | At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity FourKites is looking for an extraordinary people leader who is customer obsessed and believes in our core values of one team, bias for action, attitude matters and extreme ownership. The Principal Customer Success Manager (CSM) is a strategic, senior individual contributor role responsible for owning FourKites’ most complex, high-value enterprise accounts. This role is designed for CSMs who operate as trusted advisors to executive stakeholders, influence product direction, and set the bar for customer success excellence across the organization. You will work with customers operating at global scale, managing multi-stakeholder relationships, complex deployments, and high-impact outcomes tied directly to customer value realization, retention, and expansion. What you'll be doing Strategic Customer Ownership Own end-to-end success for a portfolio of FourKites’ largest and most strategic enterprise customers (often global, multi-region accounts). Serve as the primary strategic advisor to senior customer stakeholders (C-suite, VP and Director levels). Drive long-term success plans aligned to customer business goals, supply chain strategy, and FourKites’ platform capabilities. Value Realization & Outcomes Lead value realization efforts by defining, measuring, and communicating business impact (ROI, operational KPIs, and executive-level outcomes). Ensure customers are fully leveraging advanced platform capabilities and new product innovations. Partner with Product, Solutions, Support and Engineering teams to address complex use cases and influence roadmap priorities. Retention, Growth & Risk Management Own account health, renewals, and expansion in partnership with Account Management and Sales. Proactively identify risk signals and lead mitigation strategies across complex stakeholder environments. Identify expansion opportunities through consultative insights and deep understanding of customer operations. Cross-Functional Leadership Act as a senior voice of the customer internally, influencing product decisions, support priorities, and go-to-market strategy. Lead complex internal account teams, aligning stakeholders across Product, Engineering, Support, Sales, and Leadership. Mentor and coach Senior CSMs, serving as a role model for best practices, executive presence, and strategic thinking. Thought Leadership & Scale Contribute to defining Customer Success frameworks, playbooks, and best practices for enterprise and strategic accounts. Support onboarding and enablement of new CSMs through shadowing, coaching, and knowledge sharing. Represent Customer Success in internal forums and, when needed, customer executive briefings and industry events. About the team: The FourKites Customer Success Team owns the overall customer relationship. The team’s goal is to provide our customers the best experience and business consultancy. We provide best practices and thought leadership to help our customers recognize business value and prove ROI. Our goal is to be viewed as trusted partners and to create raving fans that want to continuously further their partnership with FourKites. Who you are 8–12+ years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles. Proven experience managing large, complex enterprise or strategic accounts in a B2B SaaS environment. Strong understanding of enterprise software, data-driven platforms, and complex implementations. Demonstrated success engaging with senior executives and influencing outcomes without formal authority. Solid problem‑solving and expectation management skills Excellent communication, executive presence, and storytelling skills, with ability to explain complex concepts to both technical and non‑technical audiences. Ability to navigate ambiguity, manage multiple priorities/ projects and customer relationships simultaneously, and operate at both strategic and tactical levels. Preferred Experience in supply chain, logistics, transportation, or operations-focused technology platforms Experience in AI/ML, workflow automation highly advantageous Experience working with global customers across multiple regions and time zones. Background in consulting, operations, or analytics-driven roles. Prior experience mentoring or coaching CSMs without direct people management. What Success Looks Like Customers view you as a trusted advisor and strategic partner. High retention and expansion across your portfolio of strategic accounts. Clear, measurable business value delivered and articulated to executive stakeholders. Positive influence on Customer Success maturity, standards, and culture at FourKites. We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. (Include the relevant privacy notice) Benefits: Medical, Dental & Vision benefits start on first day of employment Health Savings Account employer contribution Medical and Dependent Care FSA Supplemental insurance for Accident and Critical Illness expense reimbursement Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health 401k Retirement savings employer match Bonus and incentive compensation as well as employee stock option program Employer paid life insurance and short term disability insurance 20 PTO days, 5 recharge days, 2 volunteer days Up to 16 weeks of parental leave for birthing parents, fully paid Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid) Technology reimbursement Commuter benefits for in office employees (Chicago) Annual Wellness Stipend Ongoing learning & development opportunities FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Design and operationalize customer success systems, analyze data for insights, and improve workflows to support customer retention and expansion. | Extensive experience in Revenue or Customer Success Operations, deep Salesforce expertise, and strong analytical and cross-functional collaboration skills. | Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes. Role Responsibilities: Partner closely with Customer Success leadership to design, operationalize, and scale the post-sales customer lifecycle, including onboarding, adoption, value realization, renewals, and expansion Own Customer Success systems and data infrastructure (Salesforce-centric), ensuring clean, accurate, and actionable data across accounts, users, and personas Define, measure, and report on customer value, including customer-specific business outcomes, usage metrics, and health scoring Build and maintain dashboards, reporting, and operational insights to support retention, expansion, and churn risk identification Operationalize usage and adoption tracking by user persona, identifying opportunities to increase engagement and product stickiness Partner with Sales, Product, and Finance to align on expansion, upsell, and renewal motions, ensuring seamless handoffs and clear ownership Identify gaps, inefficiencies, and scaling challenges in CS processes, and lead initiatives to improve tooling, workflows, and automation Serve as a strategic thought partner to CS leaders, helping translate strategy into execution through data, process, and systems Role Requirements: 6-10+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a related operational role, with direct ownership of post-sales motions Deep experience with Salesforce, including reporting, dashboards, data models, and cross-functional workflows (CS-specific tooling a plus) Strong analytical mindset with the ability to turn complex data into clear insights and recommendations Proven experience defining and tracking customer health, adoption, retention, and expansion metrics Comfort operating cross-functionally with Customer Success, Sales, Product, Finance, and Engineering Highly organized, detail-oriented, and process-driven, with the ability to manage multiple initiatives in a fast-paced environment Both a strategic thinker and hands-on executor, comfortable building from scratch and iterating as the business scales Excellent communication skills and the ability to influence without authority Technology-savvy, curious, and motivated by solving “people problems” through better systems and data Here at Federato, your capabilities are important, but culture fit is quintessential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@federato.ai

Assist clients with travel bookings, maintain records, and communicate professionally in a remote environment. | Strong communication skills, attention to detail, independent work capability, and customer service experience. | About the Role: We are seeking reliable, detail-oriented individuals to support clients with travel-related services in a fully remote environment. This role focuses on assisting with reservations, responding to inquiries, and providing administrative coordination throughout the travel planning process. The position is ideal for individuals who enjoy helping others, staying organized, and managing tasks independently while following established procedures. Training, systems access, and ongoing support are provided, allowing individuals without prior industry experience to succeed. Clear workflows and expectations are outlined to ensure consistency and confidence in daily responsibilities. Responsibilities: Responsibilities include assisting clients with booking-related questions, maintaining accurate records, communicating professionally through approved platforms, completing required training, and staying informed on procedures and updates. Collaboration with a remote support team may be required as needed. Qualifications: Strong communication skills, attention to detail, comfort working independently, reliable technology access, and prior customer service or administrative experience are preferred. To Apply: Apply online. Qualified applicants will be contacted.

Responding to customer inquiries, providing support, and managing customer information in a remote environment. | Strong communication skills, customer-first mindset, organized, dependable, and willing to learn new systems. | We're looking for a Customer Support & Experience Associate who genuinely enjoys helping people and delivering thoughtful, reliable service. In this role, you'll be the first point of contact for our customers—answering questions, resolving requests, and ensuring every interaction feels professional, supportive, and seamless. This is a fully remote position designed for individuals who value flexibility and meaningful work. Its an excellent opportunity for those transitioning careers, returning to the workforce, or seeking a customer-focused role that fits alongside other life commitments. No prior industry experience is required—comprehensive training and ongoing support are provided. What You'll Do Respond to customer inquiries via email, phone, and messaging platforms Provide friendly, accurate, and timely support tailored to customer needs Assist with coordinating service requests and next steps Track and update customer information with strong attention to detail Follow up to ensure questions are fully resolved and customers feel supported Use internal systems and tools to manage daily support tasks What Were Looking For Strong communication and active listening skills A customer-first mindset with a professional, friendly approach Organized, dependable, and detail-oriented Comfortable working independently in a remote environment Willingness to learn new systems and workflows Experience in customer service, call centers, hospitality, retail, or administrative support is helpful—but not required What We Offer Fully remote work environment Flexible scheduling based on availability Structured onboarding and training Ongoing support and access to resources Opportunities to build long-term customer service and communication skills Schedule Flexible — based on your availability Why This Role Matters This role provides the opportunity to build valuable customer service experience while maintaining the flexibility needed to support your personal and professional priorities. You'll be part of a supportive remote team where quality service, reliability, and genuine human connection truly matter.