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Lead product experience and drive business outcomes through collaboration with engineering, design, analytics, and external partners. | 7+ years product management experience with strong user-centric design, analytical skills, communication, and business judgment. | Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About the Product Team Our product team is small but mighty. We partner with engineering, design, analytics and more to craft a marketplace that delivers business to our pros while helping millions of customers get their projects done each year. About the Role Do you want to work in a highly collaborative environment to reinvent how a large piece of the local economy works? We’re looking for a product manager to partner with engineers and designers to develop great solutions for Thumbtack’s customers and professionals. You’ll work on a variety of projects across the product with a diverse set of team members. You’ll join a team of Growth PMs building great user experiences that deliver value to our users and business impact. Our Partnerships PMs are building zero to one product experiences and capabilities that are reshaping Thumbtack in the AI age. We have active partnerships and integrations with some of the largest home services, home retailers and consumer tech brands including major LLM providers such as Alexa and OpenAI. Thumbtack’s goal is to become the go-to partner for AI powered experiences to enter the real world, connecting homeowners in need with real human beings that can solve their home problems. Partnerships PMs work directly on these product experiences and APIs helping shape the future of home services. What you'll do Lead a significant portion of our product experience and be accountable for business outcomes Conduct user research and lightweight tests to scope and prioritize product initiatives Partner with engineers, designers, analysts and data scientists to ideate, prioritize and deliver great solutions for our customers and professionals Define and analyze key metrics to inform decision-making and measure success Work closely with key Thumbtack partners (including LLM tech, consumer tech and home services/retailers) to ensure strategic alignment and strong execution Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects Wear many hats and be key organizational glue In order to be successful, you must bring 7+ years of product management experience building consumer web or mobile products Excellent user-centric design and product sense Excellent analytical skills to break down and solve complex problems Proven ability to collaborate cross-functionally Excellent written and oral communication skills Excellent business judgment Ability to work in a fast-paced and dynamic environment Expected salary ranges For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $200,600.00 - $259,600.00 For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $180,200.00 - $233,200.00 For candidates living in all other US locations, the expected salary range for this role is currently $170,900.00 - $221,100.00 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Lead product adoption and quality gate for analytics releases, managing a team and driving product capabilities based on customer feedback. | Proven experience launching B2B analytics products, strong SQL and data skills, consulting mindset, and professional Russian language proficiency. | Marketing Automation Cloud / CDP | Top-Tier B2B SaaS | Remote-First At Hire5, we partner with ambitious tech companies building category-defining products. We’re hiring a Product Lead (Analytics) for a leading Marketing Automation Cloud and Customer Data Platform (CDP) serving major brands across the CIS region. The platform helps large and mid-sized companies unify and activate customer data to drive revenue through personalized, data-driven marketing. This is not another dashboard tool. It’s an expert system designed to move CMOs from business goals → insights → actions → measurable growth. About the Product The Analytics team is building a product where a CMO logs in and immediately sees: What’s happening with revenue How marketing impacts it Which levers to pull to drive growth Core areas: Business metric decomposition OKR-style goal tracking Revenue attribution AI-powered assistant with automated analysis & recommendations Funnels Loyalty analytics Comparable market references include: Triple Whale Klaviyo (Analytics) Rebuy LoyaltyLion Amplitude Role & Team The Product Lead (Analytics): Owns all products within the Analytics team (not a single feature). Leads a team of ~8–10 people (engineering + design). Has 2 direct reports (one analytics-focused, one product). This role sits at the intersection of analytics consulting, product strategy, and execution. Responsibilities 1. Customer outcomes = product success Build measurable success stories: “saw → acted → got results.” Drive product adoption and improve key metrics. Build backlog based on customer + CSM feedback, not assumptions. 2. Quality gate for analytics (non-negotiable) Acts as the quality gate before release. Validates data correctness, methodology, and UX. Stops releases when numbers aren’t trustworthy, methodology is weak, or UX is poor. 3. Analytics consulting → productization loop Runs customer deep-dives (discovery / JTBD). Personally explores customer data to diagnose problems and recommend actions. Transforms one-off consulting insights into scalable product capabilities: repeatable workflows, templates, automated recommendations, and UI patterns. 4. Vision → execution Adopts the existing product vision and makes it their own. Breaks strategy into actionable increments. Communicates priorities clearly and aligns them with company-level goals. 5. Team leadership Provides clear product direction to engineering and design. Mentors product talent. Contributes to hiring and performance management. What We Expect From You Proven experience launching a successful B2B analytics product with paying customers. Strong hands-on data skills: Comfortable working directly in SQL Confident in Excel / Google Sheets Deep understanding of attribution, experimentation, and validation Able to personally dig into data to validate hypotheses and identify issues. Uses GPT / AI assistants to accelerate analysis — not as a substitute for understanding. Consulting mindset: able to sit with a client, break down metrics, identify root causes, and propose an action plan. Comfortable making product decisions under uncertainty via prototyping and rapid feedback. Strong argumentation skills — able to overcome resistance across people and processes. High standards for analytics UX and methodology. Russian at professional or native level. Nice to Have Experience in CRM marketing / MarTech. Experience building AI-driven data products. What We Offer Ambitious vision: an expert system from goals to actions — not another BI tool. AI embedded into the product core. Direct impact on customer revenue and business results. Transparent culture (open finances and salaries). High autonomy and strong feedback loops with customers. Remote-first — no mandatory office attendance. Preferred: ability to travel for onboarding (~2 weeks; travel co-funded). Flexible schedule. Unlimited vacation (aligned with the team). Sick leave without paperwork. Accredited IT company. Equipment provided: MacBook, monitors, noise-canceling headphones, and all necessary peripherals. Well-being program toward education, healthcare, psychotherapy, sports, or travel. Self-development support: Co-funding for courses, workshops, coaching, negotiation training, business writing, emotional intelligence, and more. Employment formats: Payroll / contractor / self-employed — multiple formats possible. Hiring Process Zoom screening interview with a Hire5 recruiter Short written test task (text-based) Soft-skills interview (3 competencies; STAR/case format) Technical interview (analytics/product depth; STAR/case) Team interview (chemistry / meet the team) Hire5 provides aspiring talents worldwide with remote opportunities to enhance their careers in Silicon Valley startups and other US-based companies. Interested in joining one of the most promising US startups? Press here to apply now or click “connect” on career.hire5.co to subscribe for future opportunities in your desired profession!

Manage product operations and technical support functions to improve workflows and customer satisfaction. | 8+ years in operations and technical support within SaaS environments, with technical proficiency and cross-functional collaboration skills. | RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries. Join us as a Customer Success Manager at RevolutionParts, where you'll embark on an exciting journey to guide our customers to success! Teaming up closely with our Account Executive squad, you'll lead the charge in seamlessly implementing our cutting-edge e-commerce platform, driving widespread adoption across their organization, and ensuring they continually reap the benefits of our top-notch products and services. This role will be leading both our top OE Retail customers, along with being responsible for supporting our Aftermarket customer base. You will be driving and configuring a new customer journey for a new segment! Using your savvy consultative skills, you'll forge strong, long-lasting relationships with our customers, positioning yourself as their trusted partner throughout their entire journey with us—from the initial onboarding to ongoing adoption, advocacy, and renewal. Armed with an insider's perspective on what makes our customers tick, you'll be their voice within our organization, offering valuable insights to our Product team and beyond. As one of our esteemed Revolutionaries, you'll embody our customer-centric ethos, serving as a beacon of empathy and expertise for our most valued clients. Ready to revolutionize the customer experience and become a strategic consultant for our top-tier customers? Join us on this exhilarating adventure! AI Fluency & Modern Tooling At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work. This includes: Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving Exercising strong judgment around data privacy, accuracy, and ethical use Continuously learning and adapting as AI capabilities evolve Proven examples of using AI to improve outcomes in prior roles is expected. *PLEASE NOTE: If you do not have at least 2 years of experience in SaaS eCommerce - preferably in a customer success or similar position - we cannot consider you for the role. Responsibilities: Become a trusted business advisor and primary point of contact for some of our top customers, including OE Retail and Aftermarket accounts Help define and create a new customer journey for our eCommerce solutions Analyze and interpret key data points that help identify sales growth opportunities Communicate clearly the progress of monthly/quarterly initiatives and goal progression to internal and external stakeholders Identify key services and products that our customers can benefit from to help improve their ROI Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors Enact timely and successful recommendations to meet your customers' needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Utilize tools to forecast and track assigned account metrics and health Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis Monitor and analyze customer’s usage of our product Responsible for working with the Sales and Onboarding teams to integrate new clients and developing existing client relationships Liaise between the customer and all internal teams Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations Requirements: 5+ years of previous account management in a SaaS e-commerce technology company Previous experience advising customers on digital marketing fundamentals, including SEO, SEM/PPC, email marketing, and paid social strategies Strong skills in using Excel to perform data analysis Knows key eCommerce industry updates before most people Expert level working with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce Strong verbal and written communication skills Bachelor's degree, heavily preferred *The salary range listed reflects the base pay only. In addition, this role includes a variable bonus structure based on performance metrics. Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us. RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page. RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status. Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.

Provide technical support and troubleshooting for hardware and networking equipment across multiple office locations. | Requires at least 3 years of IT experience with knowledge of hardware, software, and basic networking, plus strong repair and communication skills. | About the Role The IT Support Specialist I supports both local and field users, including those in corporate, sales and construction offices. This position requires the deployment, replacement, repair, and troubleshooting of Windows desktops and laptops and other mobile devices such as cell phones, and iPads. The IT Support Specialist I also troubleshoots printers, copiers, scanners, phones, projectors, mobile devices, large displays, conference room equipment, and other networking equipment as needed. What You’ll Do Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools. Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery. Provide technical support for Windows, and other mobile operating systems such as iOS. Set up computers for deployment by means of company approved configuration. Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines. Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu. Participate and assist in hardware and software rollout projects. What We're Looking For High School Diploma or equivalent; Associates Degree in IT or a related field preferred. 3 years of relevant IT experience required. Extensive knowledge of computer hardware, software, and basic networking. Strong knowledge of computer hardware and repairs. Ability to communicate effectively with customers, internal employees, and vendors. Why You will Love Working Here Competitive compensation and benefits package: Medical, dental, vision coverage Financial Planning Time Off & Life Balance Family & Lifestyle Opportunities for growth and development Culture that is collaborative, inclusive, fast-paced, people-first Stable company with strong reputation in the market Why Join Perry Homes? At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work. ***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match*** Perry Homes is an Equal Opportunity Employer Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact

Lead and manage engineering teams to deliver embedded systems solutions, overseeing project execution and client relationships. | Master's degree, 8+ years embedded systems development, 6+ years managing global cross-functional teams, proficiency in C/C++. | We are seeking a highly skilled and experienced professional to join our team as an Sr. Manager, Professional Services. As the Sr Manager, Professional Services, you will be responsible for leading and managing the cross-functional engineering teams (Professional services and Lifecycle Management team), overseeing the development and delivery of high-quality embedded systems solutions for our clients. Your technical expertise, leadership abilities, and strong project management skills will be essential in driving the success of our embedded services and lifecycle maintenance projects. Responsibilities: Team Leadership and Management: · Lead and manage multiple teams of embedded engineers, providing guidance, mentorship, and support in their professional development. · Set clear objectives and performance expectations for the team, monitoring progress and providing regular feedback. · Foster a collaborative and innovative team culture, promoting knowledge sharing and continuous improvement. 2. Project Planning and Execution: · Work closely with clients to understand their embedded systems requirements, translating them into actionable project plans and deliverables. · Define project scope, timelines, and resource requirements, ensuring projects are delivered on time and within budget. · Monitor project progress, identify and mitigate risks, and escalate issues as necessary to ensure successful project outcomes. · Cultivate agility in decision making and automation to scale business across professional services and life cycle maintenance teams. · Establish and enforce quality assurance processes, conduct reviews, and implement corrective actions as necessary. 3. Technical Strategy and Expertise: · Define and execute the technical strategy for embedded services, staying abreast of industry trends, emerging technologies, and best practices. · Provide technical guidance and expertise to the Professional Services team, ensuring adherence to quality standards, best practices, and industry regulations. · Stay updated on the latest advancements in embedded systems, identifying opportunities for innovation and improvement. 4. Client Relationship Management: · Establish and maintain strong relationships with clients, serving as the primary point of contact for technical discussions and project updates. · Collaborate with clients to understand their business goals and requirements, providing insights and recommendations for embedded solutions. · Serve as the primary point of contact for clients, building and maintaining strong relationships. 5. Sales Collaboration · Drive customer discussion and identify upsell opportunities for long term customer engagements. · Collaborate with sales on statement of work, review and improve the overall pre-sales customer experience. · Collaborate with team on estimations, delivery and escalations. 6. Team Growth, Hiring · Hiring per Resource and skill gaps in the professional services teams. · Tracking KPIs for all teams · Training and mentoring the team leaders, and principal engineer Perform additional job duties as assigned. Qualifications: Master's degree in Computer Science, Electrical Engineering, or a related field. 8+ years of Leadership experience in embedded systems development. 6+ years of leadership experience of leading/managing diverse global cross functional teams. Proficient in programming languages such as C and C++, with hands-on experience in embedded software development. Expertise in delivering concurrent projects on time/on budget with quality; resulting in satisfied management and customers. Experience in conducting risk assessments, and security and other testing for embedded systems. Familiarity with industry standards and best practices related to embedded systems security. Strong leadership skills and the ability to drive technical strategy and influence stakeholders. Excellent problem-solving and analytical skills, with a keen attention to detail. Effective communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences. Sound Exciting? Get in touch today! We have very robust benefits including: Low-cost Medical / Dental / Vision coverage options 401K with generous employer match Responsible Paid Time Off + 11 Paid Holidays Remote work opportunities based on role Employee Assistance Program (EAP) Career growth and professional development opportunities All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Lead process redesign and manage technical support operations focusing on metrics and knowledge management. | Minimum five years technical support experience with expertise in process improvement, onboarding, and inventory management, plus knowledge of Windows, M365, MacOS, AWS/Azure, and healthcare compliance. | TECHNICAL SUPPORT LEAD- HYBRID This position is a hybrid role, expected to be in a Bloom NOC Facility (Bloomington, IN) a minimum of 10-12 days a month. This role is not eligible for Work Visa sponsorship, now or in the future.   Position Overview: Bloom, the insurance industry’s trusted growth partner, is looking for a talented, disciplined, and self-motivated technical support lead with deep experience building and operating an efficient technical support organization.   We are a leading SaaS provider in the healthcare industry that continues to grow as the demand for healthcare services continues to increase.  This is an exciting role where ideal candidates will have experience working in a health care environment with some familiarity with HIPAA, HITRUST, and related security requirements. Additionally, this position will operate part-time in our Bloomington, Indiana facility to oversee the equipment distribution hub for the company with broad schedule flexibility.   This role will have autonomy to refine the processes, systems, and procedures to achieve operational efficiency of our technical support group.  The successful candidate will measure what matters and uses metrics to drive continuous improvement of our technical support operations.    This role will have the responsibility of improving legacy processes to achieve a world-class onboarding and offboarding experience for team members, including effective equipment recovery and problem resolution.  We are seeking a candidate well-versed in ITIL and ITSM tools with the discipline and experience to prevent issues and proactively address upcoming bottlenecks.   Position Responsibilities:   Process Excellence & Operational Leadership * Evaluate, redesign, and continuously refine all processes, systems, and procedures that govern technical support operations, ensuring alignment with organizational goals and industry best practices * Establish and maintain a metrics-driven operating model by defining, measuring, and reporting on key performance indicators that reflect service quality, team efficiency, and employee satisfaction * Leverage data analytics and reporting tools to identify trends, uncover root causes, and implement targeted improvements across all support functions * Direct and monitor daily technical support operations to ensure adherence to service level agreements (SLAs), response standards, employee satisfaction, and quality objectives * Design and implement scalable support processes, escalation protocols, and workflow efficiencies that enhance service delivery and align with best practices Employee Lifecycle Experience * Manage day-to-day support operations for company including assignment, resolution, and management of support tickets in queue. * Design and implement service level agreements and supporting systems to deliver a seamless, high-quality onboarding and offboarding experience for all employees * Own the technical onboarding journey end-to-end, creating a world-class first-day experience characterized by consistency, preparedness, and attention to detail * Develop standardized workflows and checklists that ensure every new hire is equipped, provisioned, and productive from day one Knowledge Management & Self-Service Enablement * Lead the creation and maintenance of comprehensive runbooks, playbooks, and troubleshooting guides that enable faster incident resolution and reduce employee downtime * Build and curate a self-help knowledge base that empowers employees to resolve common issues independently, improving satisfaction while reducing ticket volume Endpoint Standardization & Platform Management * Evaluate existing systems and implement an improved endpoint standardization framework using Microsoft InTune, AutoPilot, Jamf, and related deployment tools to minimize configuration variability and ensure consistent device experiences across the organization * Provide expert-level support for a hybrid workforce operating across Windows, macOS, and Linux environments, maintaining deep technical proficiency in each platform Security & Compliance * Maintain current knowledge of healthcare-related security frameworks, regulatory requirements, and industry controls, including HITRUST, HIPAA, and SOC 2 * Ensure all technical support processes, tools, and documentation align with organizational security policies and compliance obligations Culture & Leadership * Model thought leadership by actively championing company policies, procedures, and cultural values in all interactions * Foster a culture of continuous improvement, accountability, and service excellence within the technical support organization Qualifications: * Bachelor’s degree in information systems, Computer Science, Engineering, or a related technical field, or a minimum of four (4) years of experience in lieu of degree. * 5+ years of professional experience working as a technical support analyst or lead with demonstrated thought-leadership in the areas of process improvement, onboarding excellence, and inventory management. Required Skills and Abilities: * Servant-leader qualities with a desire to enhance the work experience for others. Our team is providing a service to employees, and a strong desire to achieve excellence in that service-oriented role will be an area of focus during interviewing. * Must have deep experience with Windows, M365, MacOS, and familiarity with AWS/Azure. * Demonstrated expertise with inventory management, asset management, and technical support leadership, including designing workflows, metrics, and controls to guide accurate and consistent delivery of technical support to end users. * Strong problem-solving abilities, with the capability to diagnose and resolve process issues and workflow bottlenecks. * Familiarity with compliance standards, documentation requirements, and security best practices. * Has good organizational and interpersonal skills and broad experience interacting successfully with technical and non-technical audiences. * Demonstrated ability to thrive working independently or as part of a team with strong software and network troubleshooting skills.   What We Offer:   Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture offers from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.   Core Values: 1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference. 2. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team. 3. Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues. 4. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development. 5. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.   About Bloom:   Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.   Qualifications Avoid Recruitment Fraud Bloom corresponds with candidates via several communication channels including our secure online application portal. We may also correspond with candidates using email, phone call, or text message. We interview all candidates via phone and/or Microsoft Teams. At least one interview will always precede an offer of employment. We do not send offers of employment to candidates without prior communication. Bloom does not request confidential banking information, such as checking or savings account numbers and routing numbers, prior to an offer of employment. We will never contact a candidate or potential candidate via email, text message, social media message, Venmo, or another digital payment service to send or request money. In addition, Bloom does not ask for personal-banking access credentials, such as usernames, PIN numbers, or passwords. We urge all candidates to avoid recruitment fraud by ensuring any and all information you provide to our company is supplied via our secure online application portal. If you are unsure whether or not you are operating on our secure platform or uncertain as to whether or not a communication you've received has come from Bloom, please reach out to recruiter@bloominsurance.com [recruiter@bloominsurance.com].

Design and deploy production machine learning pipelines for personalization, search, and recommendations ensuring scalability and reliability. | Bachelor's or PhD with 4+ years building production ML systems, strong Python and data manipulation skills, and experience shipping end-to-end ML solutions. | Join ShopMy – Powering the Future of Digital Marketing ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products. We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you! About the role We’re looking for a Senior Machine Learning Engineer to help ShopMy build and scale production-grade ML systems across personalization, search, and recommendations. You’ll work closely with the co-founders and a small, high-impact team to design, build, and ship end-to-end machine learning systems; from data ingestion and modeling to deployment, monitoring, and iteration. This is a hands-on role for engineers who enjoy owning the full ML lifecycle and delivering real product impact. You’ll play a key role in defining and building ShopMy’s foundational ML infrastructure. What You’ll Do Build Practical, End-to-End ML Systems Design and ship productionized ML pipelines, from raw data and ETL through model inference and orchestration Build and deploy ML-powered APIs and services that support real user-facing features Own the full lifecycle of ML systems: experimentation, deployment, monitoring, and iteration Work on Core ML Product Areas Develop ML systems for personalization, search, and recommendations Work with embedding-based systems and vector representations (text, images, or multimodal data) Measure results rigorously and iterate based on real-world performance ML Engineering & Infrastructure Create and maintain data pipelines and internal tooling Deploy and operate ML systems in production (AWS, containerization, EC2, service orchestration) Ensure systems are scalable, reliable, and observable Monitor model and system performance and improve robustness over time Engineering Excellence Maintain a high standard for code quality, testing, and system design Collaborate closely with leadership and peers to shape technical direction Move quickly while balancing correctness, reliability, and long-term maintainability What You Bring Bachelor or PhD in Data Science, Artificial Intelligence, Computer Science or Machine Learning 4+ years experience building or contributing to ML systems used in production Experience with embeddings, retrieval, ranking, or recommendation systems Ability to ship end-to-end solutions, not just models or analyses Strong programming skills (Python required) String data querying and manipulation skills (Pandas, SQL) Comfort working across data, modeling, APIs, and infrastructure Experience operating ML systems at meaningful scale (startup or large company) In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. New York Pay Range $145,000—$225,000 USD The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation! ShopMy offers a bundle of benefits on top of being a great place to work. Our teammates are provided benefits such as: Medical & Dental Coverage at 70% Equity in ShopMy Flexible PTO 14 weeks of parental leave Wellness & Social Stipend Technology Stipend Learning & Development Stipend 401k program (3% automated contribution from ShopMy!) Wellhub Membership Company retreats Opportunity to monetize your influence- all employees build out a ShopMy page! Birthday PTO

Manage customer relationships, execute onboarding, and coordinate subscription renewals and upsells as a trusted advisor. | 5+ years in customer success or technical roles with SaaS experience, strong communication, and a bachelor's degree. | About Us: Transmit Security is hiring a Customer Success Manager to join our rapidly expanding team. As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers, build strategic relationships with them, and help them achieve their business goals as a trusted advisor. You will orchestrate and be the single point of contact for all services and support related matters. Your main goal is to gain and maintain the satisfaction of our customers through deep understanding of the customers’ issues and environment. In addition, you will be involved in the sales cycle to coordinate subscription renewal, up-sell and cross-sell activities. The CSM will lead guided success services which realize a solid and sustained partnership to improve customers’ experience. The CSM will host strategic review meetings periodically to align and update the success plan with customers. This role can be remote, anywhere in the United States or LATAM. Responsibilities: Create and execute onboarding / welcome package and process to onboard the newly signed customer Create and execute Governance and Executive relationship with customer’s key stakeholders Able to run Digital Motion with lower tier customers while maintaining high touch relationship with strategic and larger customers Understand and document our customers' business needs, use cases, dependencies, timelines and priorities. Define and maintain customer success criteria and planning in terms of deployment, adoption, operations and business outcomes. Build knowledge of customer’s environment, become the customer’s champion at Transmit Security Review customer’s evolving needs with the Product Management team. Ensure smooth on-boarding and help maximizing product value. Act as a "trusted" adviser to the customer to strengthen customer relationships. Engage with Professional Services Consultants on specific project-based activities Keep track of customer health score, communicate and escalate risks Work with Sales and Field Engineers to develop new opportunities. Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success. Knowledge, Skills, and Abilities Experience in a customer-facing role within the technology industry Ability to distill complex technical and business concepts into clear, actionable insights. Proven ability to build lasting customer relationships and drive revenue growth. Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach. Resilience under pressure with excellent time management and focus on delivery. Qualifications 5 years minimum experience in sales engineering, customer success management, technical account management or program management with SaaS, software or Cyber Security vendors Bachelor’s degree or equivalent work experience. Proven track-record of establishing executive level relationships Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects/customers. Detailed knowledge of and passion for SaaS and Security applications. Consistently demonstrate strong organizational, project/program management, change management, and problem-solving skills. Excellent interpersonal, verbal and written communication skills. Ability to communicate effectively with both internal staff and external clients. Ability to work independently as well as part of a team. Transmit Security is committed to fostering, cultivating and preserving a culture of Diversity and Inclusion. Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our Culture, but our Reputation and Achievements as well. We encourage diversity and embrace our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. #LI-CY1 #LI-Remote

Coordinate day-to-day project execution including planning, resource allocation, progress tracking, and communication between teams and stakeholders. | Bachelor's degree required with 12-15 years delivery management experience and proficiency in MS Office, Jira, ServiceNow, Power BI, Azure DevOps, Agile SAFe, and ITIL frameworks. | The Associate Delivery Manager supports the successful execution of client engagements, technology initiatives, and internal delivery programs. This role serves as a critical coordination point between clients, delivery teams, and internal stakeholders to ensure smooth operations, timely delivery, and adherence to quality and governance standards. The Associate Delivery Manager is responsible for planning, coordinating, tracking, and reporting on project activities while proactively identifying risks and driving resolution. This role requires strong organizational discipline, stakeholder communication skills, and experience working within structured delivery frameworks. Key Responsibilities Coordinate day-to-day project execution, including activity planning, resource allocation, progress tracking, and maintaining updated project dashboards. Serve as the communication bridge between cross-functional teams and stakeholders, providing consistent status updates and addressing concerns proactively. Identify, document, and escalate risks and issues; maintain RAID logs and support impact analysis for change requests. Prepare and deliver regular status reports, document key decisions and action items, and ensure project documentation is organized and audit-ready. Ensure adherence to established delivery methodologies, governance frameworks, and quality standards. Support internal audits, reviews, and compliance activities. Promote continuous improvement by identifying opportunities to enhance delivery processes and team efficiency. Key Performance Indicators (KPIs) On-time delivery of project milestones and commitments. Stakeholder satisfaction and positive feedback. Accuracy, completeness, and clarity of reporting and documentation. Measurable improvements in delivery processes and operational efficiency. Required Skills & Competencies Technical Skills MS Office Applications (Advanced) Jira (Advanced) SharePoint Online (Advanced) ServiceNow – ITSM & GRC (Advanced) Power BI Pro (Advanced) Azure DevOps (Advanced) Tableau (Advanced) Agile SAFe (Proficient) Scrum (Proficient) ITIL (Advanced) Miro (Proficient) Confluence (Proficient) Functional Competencies Project Planning & Scheduling Budgeting & Cost Control Stakeholder Management Quality & Delivery Assurance Risk Management & Compliance Alignment Leadership & Behavioral Competencies Effective Communication Sound Judgment & Decision Making Collaboration & Influence Adaptability & Change Management Accountability & Ownership Ethical Conduct & Inclusion Qualifications & Experience Bachelor’s degree in Engineering, Computer Science, Information Technology, Telecommunications, Business Management, or a related field. MBA or Master’s degree preferred. 12–15 years of relevant professional experience in delivery management, program coordination, or enterprise project environments. Demonstrated experience working across multi-disciplinary teams within structured delivery frameworks. Experience supporting enterprise-scale technology or transformation programs preferred. #LI-PK1 #LI-REMOTE Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Lead client projects to implement or enhance solutions by defining requirements, managing plans, and coordinating cross-functional teams to resolve system issues. | Four years of experience managing complex projects with strong client service, communication, analytical skills, and experience handling client data files and API integrations. | Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Join Our Team as an Implementation Specialist! Experian Employer Services (EES) is looking for a professional to help deliver seamless implementations for our Verification Fulfillment, Work Opportunity Tax Credit (WOTC), and Unemployment Claims Management (UCM) solutions You'll manage projects, analyze data, and create clear processes while collaborating with Product, Data Management, and Sales teams. If you enjoy strategic solutions and building relationships, this is your chance to make an impact. This is a remote role that reports to the Implementations Manager. Important Responsibilities Lead client projects to implement or enhance Employer Services solutions, including defining business requirements and project charters in partnership with cross‑functional teams. Manage and maintain project plans, documentation, milestones, and regular status communications to partners and leadership. Coordinate and collaborate with other teams, client SMEs, and third‑party vendors to drive progress, resolve issues across systems, and escalate risks when needed. Prepare, coach, and guide clients for successful program rollouts. Qualifications Qualifications 4 years' experience in Implementation, Professional Services, or Consulting with a record of managing multiple complex projects under time‑sensitive conditions Excellent client service skills with strong communication, analytical, problem‑solving, and organizational abilities; detail‑oriented and proactive with experience in project management focus. Experienced with client data files and API‑based integrations; quick to learn evolving technologies and adaptable to changing client needs, processes, and systems. Take ownership of work and grow in fast‑paced environments; ideal experience includes WOTC, UCM, and/or Employment Verification services. Perks Great compensation package and annual performance-based bonus target of 10%. You begin accruing 3 weeks of vacation per year starting on your first day 401K with a 4% company match with immediate vesting. Comprehensive health, dental, and vision plans. 5 sick days each calendar year. 12 paid company holidays and 2 paid volunteer days. Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote Employee Status: Regular Role Type: Home Job Posting - Salary Range: $71,640 - $124,176 Department: Customer Service Flexible Time Off: 15 Days Schedule: Full Time Shift: Day Shift