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TW

Senior Manager, Personalized Support (Technical Account Management)

TwilioAnywhereFull-time
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Compensation$90K - 130K a year

Lead and scale customer support teams to meet operational targets and foster a strong team culture aligned with business goals. | 7+ years in customer support or people management with strong leadership, strategic thinking, operational discipline, and data-driven decision-making skills. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. . See yourself at Twilio Join the team as Twilio’s next Senior Manager - Personalized Support (Technical Account Management)! About the job This position is needed to grow and oversee Twilio’s world-class Customer Support delivery within NAMER, aligned with one of our Direct Sales Verticals, collaborate with all of the functional teams within our larger GCS Org and provide managerial oversight for the Personalized Support managers & members (ie Managers of TAMs - Technical Account Managers and Tech Leads). Responsibilities The Sr. Manager will lead the Personalized Support teams composed of Managers of Technical Account Managers and Tech Leads. You will be a key member of the Personalized Support leadership team and will build bridges with the other functional teams across Twilio. In this role, you’ll: Be responsible for the overall success of Twilio’s Personalized Support team, aligning with one of our NAMER Direct Sales Verticals. Responsibilities include scaling the team, meeting operational targets, increasing signups and revenue, and collaborating with the various leadership teams across the business. Manage a team of Personalized Support Managers who manage Technical Account Managers aligned to supporting Personalized Support customers across a Sales Vertical. Innovate and develop new ways to achieve high levels of customer satisfaction and operational efficiency. Create a culture that attracts and retains outstanding talent and partners with functional leadership to meet/exceed all operational targets. Drive the growth and scale of the Personalized Support US Western team. Collaborate with Support and Services leaders across all time zones, and deeply integrate with other functional teams. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: [7]+ years Customer Support / Post-Sales / People Management Demonstrated leadership experience in building Customer Support teams, and working cross functionally in both managerial and collaborative capacities. A strategic thinker, able to come up with out-of-the-box solutions that drive efficiency, enable scale, and deliver on customer and internal performance metrics. Must be a strong leader with the ability to attract, motivate, retain and develop managers and individual contributors across multiple functional areas. Ability to influence and build bridges with peer teams, including those outside of the support organization. Strong operational discipline with an analytical and process-oriented mindset. Data-driven at your core: an analytical problem solver who can tackle big challenges with a sense of urgency. Proven track record of meeting and exceeding goals and operational targets. Strong oral and written communications skills. Able to work in a dynamic, ever changing environment with a strong bias toward action. Exceptional time management and organizational skills Solid communication and interpersonal skills; ability to be personable yet persistent Excellent problem-solving and analytical skills; developed business judgment Hands-on experience with Salesforce and Zendesk and project management tools (i.e. Tableau, Airtable, G-Suite) Desired: Experience in the financial services industry (banking services) or in health/life sciences is a plus. Availability to work in East Coast or Central time zones. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$141,520.00 - $176,900.00. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00. Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until March 01, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Operations Leadership
Technical Support Management
Cross-Functional Collaboration
Data Analysis
Process Improvement
mySQL
JIRA
Tableau
Zendesk
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Posted 2 days ago
AS

Technical Project Manager

AST SpaceMobileAnywhereFull-time
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Compensation$90K - 130K a year

Define and manage the lifecycle of core network technologies, oversee interconnection implementation, and lead feature development for scalable telco services. | 8+ years in core network engineering or product management with 3+ years in EPC/5GC deployments and a relevant bachelor's degree, preferably with a master's. | AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected. Position Overview We are seeking a Technical Project Manager – Telco Stack to lead core network innovation and ensure seamless integration with global operator infrastructures. In this role, you will own the full lifecycle of our core network technologies—from architectural strategy and design through deployment—while overseeing complex interconnects and ensuring our telco stack delivers scalable, reliable performance across diverse partner environments. This position is a key technical product management role that demands deep expertise in core network systems, strong vendor management skills, and the ability to translate complex technical requirements into operationally scalable solutions suitable for carrier‑grade environments. Operating at the heart of our satellite–cellular network, this role directly influences service quality, system scalability, and the success of strategic partnerships. Achieving impact requires balancing innovation with operational stability while managing a multifaceted vendor ecosystem and meeting rigorous carrier‑grade performance expectations. Key Responsibilities Project Management & Execution Define and manage project scope, objectives, timelines, and budgets to ensure successful delivery against agreed outcomes Coordinate cross‑functional teams and resources, driving accountability and resolving dependencies Communicate project status, risks, and decisions clearly to stakeholders and senior leadership Identify, manage, and mitigate risks and issues, escalating proactively with recommended actions Core Network Technology Ownership & Strategy Own comprehensive telco stack technology strategy including EPC, 5GC, and interconnection architecture Define core network roadmap aligned with business objectives, partner requirements, and technology evolution Make critical architecture decisions on interconnection methods, protocol selection, and scalability approaches Ensure telco stack capabilities support current partnership requirements while enabling future growth Interconnection Strategy & Implementation Management Manage complex interconnections and roaming capabilities with technical and commercial optimization Coordinate billing platform integration, operator interconnection requirements, and revenue assurance systems Balance technical, economic, tactical, and strategic considerations for telco interconnection decisions Ensure seamless integration between core network elements and diverse partner operator systems Feature Development & Testing Excellence Own end-to-end telco stack feature lifecycle from requirements through testing, certification, and production rollout Develop comprehensive testing protocols ensuring feature quality, interoperability, and network compatibility Coordinate integration testing with satellite, gateway, RAN, and UE components for complete system validation Establish certification processes balancing thorough validation with rapid time-to-market requirements Service Enablement & Delivery Support Provide telco stack domain expertise enabling service delivery teams to deploy solutions effectively Create standardized processes and documentation for telco stack deployment and configuration across partners Support service delivery during complex network integration and troubleshoot deployment challenges Ensure telco stack readiness supports partner SLA requirements and performance expectations R&D Integration & Innovation Leadership Collaborate with R&D teams on telco stack innovation, performance optimization, and next-generation capabilities Bridge internal telco stack development with industry standards, partner requirements, and competitive positioning Drive technology evolution that enhances service differentiation and supports unique satellite-cellular features Coordinate with functional teams (RAN, UE) and 3GPP standards team for end-to-end feature consistency Performance Optimization & Analytics Monitor telco stack performance, capacity planning, and optimization across all partner deployments Analyze network performance data identifying bottlenecks, scaling requirements, and improvement opportunities Provide technical guidance for telco stack troubleshooting and performance enhancement initiatives Develop metrics and KPIs ensuring telco stack performance meets carrier-grade requirements Qualifications Education Bachelor's degree in Telecommunications, Network Engineering, Computer Science, or related technical field Master's degree in Network Architecture, Systems Engineering, or advanced telecommunications discipline preferred Experience Minimum 8+ years in core network engineering, telecommunications architecture, or network product management 3+ years working with EPC/5GC implementations, interconnection protocols, and carrier-grade network deployment Proven track record managing complex network integration projects in service provider environments Required Technical Expertise Deep understanding of core network architecture including EPC, 5GC, IMS, and signalling protocols Strong knowledge of interconnection standards, roaming protocols, and billing system integration Experience with telco stack testing, network integration methodologies, and performance optimization Understanding of satellite communication systems and Non-Terrestrial Network (NTN) integration challenges Preferred Qualifications Experience with satellite communication networks, LEO/GEO constellation integration, and space-terrestrial networking Background in core network roles at Tier 1 MNOs, major system integrators, or telecommunications equipment vendors Knowledge of network slicing, edge computing, 5G advanced features, and next-generation core network technologies Experience with cloud-native network functions, containerization, and software-defined networking Understanding of regulatory requirements, spectrum management, and international interconnection standards Project Management & Technical Leadership Skills Strong project tracking and reporting for executive leadership and stakeholders Strong execution and delivery of an overall project execution skills Strong analytical and problem-solving skills for managing complex technical trade-offs and architecture decisions Excellent stakeholder management capabilities for coordinating diverse vendor, partner, and internal relationships Proven ability to translate technical network requirements into business value and competitive advantage Technology Stack Experience with product management platforms (Jira, Confluence) and technical documentation systems Familiarity with network simulation tools, testing frameworks, and automated validation systems Physical Requirements Standard office environment with regular travel for vendor meetings, partner technical discussions, and industry conferences (20-25%) Ability to work in network operations centers, data centers, and technical testing facilities Coordination across global time zones for international vendor relationships and partner network integration This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Project Management
Vendor Management
Testing Protocols
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Posted 2 days ago
AC

Customer Business Manager

AcostaAnywhereFull-time
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Compensation$70K - 120K a year

Lead execution of client strategies to accelerate business performance within assigned retailers by building strong client partnerships and owning execution strategies. | Bachelor's degree preferred, 10+ years CPG industry and sales experience, intermediate Microsoft Office skills, valid driver's license. | The Customer Business Manager IV serves as a retailer expert, leading the execution of client strategies to drive growth. This role is responsible for accelerating client business performance within each assigned retailer, outpacing both the category and the retailer overall. The position builds and sustains strong client partnerships by contributing to business plan development and owning execution strategies with retail partners. Through deep knowledge of retailer operations and merchandising strategies, the Customer Business Manager IV drives growth across brands using strong insights, effective selling, and best‑in‑class execution. CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights. We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath

Retail Operations Knowledge
Client Strategy Execution
Business Plan Development
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Posted 2 days ago
AS

Product Manager - Device Platform

AST SpaceMobileAnywhereFull-time
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Compensation$70K - 110K a year

Manage product operations, support technical teams, improve workflows, and drive product adoption through cross-functional collaboration and testing. | Experience in product operations, technical support, cross-team collaboration, testing, and automation, but no direct device platform or satellite interoperability expertise. | AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected. Position Overview The Product Manager for the Platform Device Team owns end‑to‑end device platform readiness for satellite–cellular interoperability. This role ensures that commercial handsets, firmware builds, RF subsystems, automation agents, and OSS/CIQ configuration hooks mature to field‑ready performance levels required for satellite‑direct‑to‑device (D2D) services. A key aspect of this role involves building and governing automated device‑testing capabilities—including Android app–based automation, ADB‑driven test configuration, remote log collection/parsing over Wi‑Fi or Ethernet, and frameworks for designing/executing automated UE tests at scale. The Product Manager will work closely with engineering teams to ensure automated systems accelerate readiness, improve repeatability, and reduce manual touchpoints. You will coordinate across device OEMs, chipset vendors, RF labs, automation partners, acceptance teams, and satellite network engineering to guarantee that every device variant meets stringent performance, quality, and compliance gates for commercial launch. This role blends deep technical product leadership, device‑ecosystem expertise, automation‑framework experience, and cross‑functional execution to bring next‑generation satellite connectivity to mass‑market smartphones. This role is ideal for someone who thrives at the intersection of device engineering, automation tooling, and product leadership. The Product Manager must be comfortable collaborating with OEMs and chipset vendors while also working hands‑on with ADB, automation frameworks, and device‑side agents to validate readiness at scale. The ability to design and orchestrate remote, automated device tests, including log capture, parsing, UE configuration, and test scheduling, is essential for accelerating readiness and ensuring reliability across diverse device variants and firmware states. Key Responsibilities Device Platform Readiness & Acceptance Own the device readiness roadmap, aligning firmware, modem, RF capabilities, automation hooks, and CIQ/OSS dependencies. Define, publish, and maintain Device Acceptance Packs, including: Automated test scripts ADB based configuration steps PLMN/CIQ profiles Regression/telemetry test cases GCF aligned scenarios Drive firmware gate management and acceptance gating, validating modem logs, KPIs, and regression behaviors. Ensure CIQ driven configuration compliance (APNs, timers, PLMN rulesets, persistence, bearer mapping, fallback logic). Automation, App‑Based Testing & ADB‑Driven Workflows Lead development and evolution of Android app or agent‑based automation capabilities for UE test orchestration. Use ADB to configure tests, push/pull logs, trigger scenarios, apply parameter changes, and manage test execution. Design frameworks allowing remote test design, scheduling, execution, and automated log retrieval/analysis over Wi‑Fi/Ethernet. Collaborate with automation engineers to convert manual workflows into scalable automated test pipelines. Ensure automation capabilities support KPI extraction, satellite‑specific scenarios, and real‑world mobility/signal constraints. Lab Coordination & Technical Validation Coordinate with internal/external labs to validate probe compatibility, satellite waveform handling, and test harness readiness. Ensure consistency of RF/OTA/SATCOM test results across labs, traceability systems, OEM deliverables, and automation outputs. Monitor device behavior under satellite constraints (latency, Doppler, low SINR, gateway switching) and drive closure of technical issues. Performance, Quality, and Issue Management Establish persistence SLO instrumentation, telemetry hooks, and automated metric collection across devices. Lead defect triage and escalation with OEMs, chipset vendors, and internal engineering teams; validate fixes via automated re‑runs. Improve FPA/SPA acceptance rates through structured gating, test automation, and deeper vendor integration. Cross‑Functional Product Leadership Serve as primary device‑readiness interface for satellite engineering, RF systems, NOC, system performance, labs, operations, and commercial product. Translate system‑level requirements into device‑level acceptance criteria, automation needs, and KPI thresholds. Provide launch readiness updates, known‑issue disclosures, and device‑availability timelines to cross‑functional stakeholders. Qualifications Education Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Engineering, or related field. Master’s degree preferred. Preferred Product or Technical Program Management experience supporting device platforms or modem‑integrated products. Experience with ADB automation, Android app/tool development, UE automation agents, or device test orchestration frameworks. Prior involvement in defining device acceptance criteria, readiness frameworks, and firmware‑gate processes. Experience collaborating with chipset vendors, OEMs, labs, or device‑QA/test automation teams. Familiarity with satellite‑cellular interoperability, NTN profiles, or low‑SINR RF behaviors is a strong plus. Ability to translate system‑performance needs into device‑test KPIs and automation requirements. Cross‑Functional Interfaces Internal: RF Systems Engineering, Satellite Network Engineering, Device Engineering, Labs & Test, NOC/Operations, System Performance, Program Management, Market Enablement, Commercial Product, Data/Analytics. External: Chipset vendors (Qualcomm, MTK, Samsung), OEM device manufacturers, test‑equipment vendors (Keysight, Anritsu), automation partners, certification bodies, operator‑ecosystem partners. Tools / Standards / Methods Automation & ADB Tools: ADB scripting, Android automation SDKs, device‑side agents, Wi‑Fi/Ethernet remote execution pipelines Log Analysis: QXDM, QCAT, TEMS, MTK/HiSilicon tools, AT‑command utilities, custom parsers Test & Validation: RF/OTA/SATCOM waveform tools, conformance frameworks, automated test harnesses Product/Workflow: Jira, Azure DevOps, Confluence, requirements‑management systems Configuration/CIQ: PLMN/APN/timer‑parameter tools, CIQ editing, configuration governance systems Automation Frameworks: Automated KPI extraction, regression validation, configuration‑compliance tracking Performance Metrics Success measured by: Device First‑Pass Acceptance Rate (FPA). Firmware Gate Compliance & regression escape rate. CIQ/Configuration Compliance Score. Automated test execution coverage & efficiency gains. Reduction in manual testing cycles. Issue Turnaround Time (TAT) with OEMs/chipset vendors. Launch Readiness On‑Time Delivery across market milestones. Cross‑team satisfaction and milestone adherence. Physical Requirements Ability to work in lab environments (RF chambers, test harnesses, device‑validation setups). Occasional travel to partner labs, OEMs, or field‑testing locations. Comfortable with extended log‑analysis and test‑execution sessions. This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Product Operations
Technical Support
mySQL
API
Automation
Testing
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Posted 2 days ago
Tidal Financial Group

Digital Asset Manager, Website and Digital Content

Tidal Financial GroupAnywhereFull-time
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Compensation$70K - 90K a year

Manage and govern digital content assets ensuring compliance, brand alignment, and workflow efficiency across digital platforms. | Oversee digital asset lifecycle, maintain version control, ensure regulatory compliance, and optimize DAM and CMS integration. | About the role The Digital Asset Manager is responsible for the governance, organization, and lifecycle management of digital content and website assets across the firm’s digital ecosystem. This role ensures that all Tidal and client website content, marketing collateral, regulatory disclosures, product materials, and multimedia assets are properly structured, compliant, accessible, and aligned with brand and business objectives. Operating within a regulated financial services environment, this position plays a critical role in maintaining content accuracy, audit readiness, version control, and alignment with compliance requirements. Key Responsibilities Website Asset Governance and Management Manage all digital assets supporting client, corporate, and product websites, including imagery, PDFs, disclosures, landing page content, and multimedia Oversee website content organization within the CMS, ensuring structured taxonomy, tagging, and metadata consistency Maintain version control and archival protocols for regulatory disclosures and time-sensitive materials Ensure asset alignment with brand standards and approved messaging Regulatory and Compliance Oversight Partner with Compliance to ensure website content meets regulatory standards, including SEC, FINRA, and applicable jurisdictional requirements Maintain documentation of asset approvals, publication history, and usage rights Establish processes for periodic review and refresh of required disclosures and performance materials Support audit requests with organized content records and version history Content Workflow and Cross-Functional Coordination Collaborate with Marketing, CSM, Compliance, and IT to streamline website publishing workflows Define intake, review, approval, and publishing processes for digital content Ensure timely updates to product pages, thought leadership, and regulatory content Serve as primary point of contact for CMS asset management and website content governance CMS and DAM Optimization Manage integration between DAM and CMS platforms Develop and maintain metadata schemas that improve website search functionality and user experience Conduct regular content audits to identify outdated, duplicative, or non-compliant assets Monitor website asset performance and recommend structural improvements Digital Rights and Risk Management Track image licensing, content usage rights, and vendor agreements Ensure proper storage and documentation of third-party assets Mitigate risk through structured archival and expiration protocols

Content Management Systems
Digital Content Strategy
Project Management
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Posted 2 days ago
EX

Product Manager Lead - Remote

ExperianAnywhereFull-time
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Compensation$100K - 140K a year

Lead product strategy and operational improvements to grow revenue and enhance customer experience in consumer credit mortgage products. | Bachelor's degree and over 12 years of product management experience with consumer credit mortgage expertise and B2B product launch success. | Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description The Product Manager Lead for Experian Mortgage will guide innovation and legacy solutions for our core credit products serving the mortgage industry. You will apply your market knowledge while gathering and prioritizing product and customer requirements. You will define the product vision, identify gaps in the current product set, tying the solution to team member benefits, launching solutions in collaboration with other Experian business units and ensuring that solutions comply with applicable regulations. You will work with Product Development, Sales, Marketing, Client Services and external partners to ensure revenue growth and customer satisfaction goals are met. You are the CEO of your product – the most knowledgeable person in any room regarding how your products operate, how your products are used, how your products stack up vs. competitors, and the profitability of your products. Experian Mortgage operates within a highly matrixed environment. You must be comfortable and excited to partner with a broad array of partners, including members of our world‑class Product team, Engineering, Finance, Sales, Legal, Compliance, Marketing, and our Executive Team. Consumer Credit expert – You have deep experience using consumer credit in mortgage decisions with knowledge of data, use cases, operations, risk, market dynamics, competitors and new players. Product Leader – You have successfully launched and managed data, technology and/or analytical products in a B2B setting. Collaborator – You build relationships and connect ideas across internal and external opportunities Curious – You are empowered and tenacious, challenge traditional approaches, inquisitive with an interest in looking for new opportunities all while being mindful of compromise to reach goals Determined – You are optimistic about what can be; persistent. You have a fierce commitment to challenging the status quo. Responsibilities: With our partners, you will build a solution strategy to grow revenue by differentiating our core credit solutions from market competitors. Identify improvement opportunities in product operations such as onboarding or delivery, and work with cross-functional teams to provide excellent customer experience. Engage at senior leadership levels within Experian and our partners, clients and resellers to promote our product strategy and earn confidence in our ability to implement. Collaborate with partners on go-to-market strategy, joint selling efforts and product training for Experian Sales teams Work with multiple Experian teams, product management teams, and external partners to ensure these services are positioned according to other Experian capabilities and platforms Apply market intelligence and P&L analysis against product investments to establish priority and support our sales team to identify target accounts and markets, driving adoption. Understand and maintain the compliance guardrails for your products, adapting to a broad range of companies from startups to credit unions to large, established financial institutions, GSEs, regulators and resellers Develop sales training and selling materials based on Return on Investment and how Experian can solve client challenges Conduct Voice of the Customer engagements, and lead product messaging and positioning Leverage existing and grow new relationships with industry participants, organizations and associations You are available to travel (up to 15%) to represent Experian with clients, at conferences or for internal meetings. If you are located outside of Southern California, travel may be slightly higher to accommodate meetings at our North America headquarters. You will report to Experian's Vice President of Product Management Qualifications Bachelor's Degree Required 12+ years of experience in product management, with a track record of successful product launch and management across the product lifecycle 5+ years' experience in consumer credit in the mortgage industry Experience navigating large, matrixed organizations Experience establishing business strategy Leadership and agreement-building abilities with experience coordinating and mobilizing resources productively Additional Information Benefits/Perks: Great compensation package and bonus plan Core benefits including medical, dental, vision, and matching 401K Flexible work environment, ability to work remote, hybrid or in-office Flexible time off including volunteer time off, vacation, sick and 12-paid holidays Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote Employee Status: Regular Role Type: Home Job Posting - Salary Range: See Pay Range Department: Product Management Schedule: Full Time

Product Operations
Technical Support
mySQL
API
Data Analytics
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Posted 2 days ago
MH

Project Manager (EDI - Payer) Remote MST or PST time zone

Molina HealthcareAnywhereFull-time
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Compensation$70K - 90K a year

Plan and direct project schedules and budgets, monitor projects from start to finish, and oversee external vendors and technical staff. | 3-5 years of project management experience with Jira and Agile, bachelor's degree preferred, and some healthcare or clearinghouse exposure. | JOB DESCRIPTION Job Summary Plans and directs schedules as well as project budgets. Monitors the project from inception through delivery. May engage and oversee the work of external vendors. Assigns, directs, and monitors system analysis and program staff. These positions' primary focus is project/program management, rather than the application of expertise in a specialized functional field of knowledge although they may have technical team members. KNOWLEDGE/SKILLS/ABILITIES Manages all aspects of assigned projects throughout the project lifecycle including project scope, schedule, resources, quality, costs, and change. Develops and maintains detailed project plan to include milestones, tasks, and target/actual dates of completion. Revises project plans as appropriate to meet changing needs and requirements. Prepares and submits project status reports to management. Schedules and conducts project meetings to include logistics, agendas, and meeting minutes. JOB QUALIFICATIONS Required Education Associate degree or equivalent combination of education and experience Required Experience 3-5 years in Project Management Jira experience Agile Development Practices Preferred Education Bachelor's Degree or equivalent combination of education and experience Preferred Experience 5-7 years in Project Management 1+ years in Healthcare or Clearinghouse experience Preferred License, Certification, Association PMP or Six Sigma Green Belt certification To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Jira
Agile Development Practices
Project Planning
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Posted 2 days ago
TW

Staff Product Manager

TwilioAnywhereFull-time
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Compensation$100K - 140K a year

Lead product strategy and execution for messaging APIs focusing on innovation and developer experience. | 5+ years product management experience with strong technical skills in APIs and platform products, plus remote collaboration. | Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step. . See yourself at Twilio Join the team as Twilio’s next Staff Product Manager for Twilio Messaging. About the job We’re hiring an experienced product manager to lead developer experience and growth for Twilio’s RCS and SMS products. The messaging ecosystem is at an inflection point, and you’ll guide our platform through this evolution. You’ll shape APIs that power global engagement with billions of people. With a customer-focused and data-driven approach, you’ll turn ambiguity into opportunity and deliver best-in-class experiences. Join us to define the next chapter of customer engagement. Responsibilities In this role, you’ll: Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience. Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale. Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences. Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability. Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 5+ years (7+ preferred) experience in product management Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact BS in Computer Science, Engineering, or equivalent practical experience Desired: Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth Advanced degree: MBA or Master’s in CS or related discipline . Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $ 205,800. Based in the San Francisco Bay area, California: $ 182,960 - $228,700. This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until March 2nd, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

APIs
Product Operations
Data-Driven Decision Making
Cross-Functional Collaboration
mySQL
JIRA
Direct Apply
Posted 2 days ago
TW

Remote Client Experience Manager

Traveling with MchailaAnywhereFull-time
View Job
Compensation$70K - 90K a year

Oversee client communications and manage service workflows, timelines, and follow-ups to ensure high-quality client experience from onboarding through completion. | Strong communication, organization, and problem-solving skills with experience in customer service, client success, or operations, and ability to work independently in a remote setting. | Were seeking a results-driven Client Experience Manager to oversee client communications, manage service workflows, and ensure a seamless, high-quality experience from onboarding through completion. This fully remote role combines client service, operations coordination, and process management. Its ideal for a self-motivated professional who enjoys managing moving parts, supporting clients, and maintaining organized systems in a structured remote environment. Core Responsibilities Oversee client communications across active accounts Manage service workflows, timelines, and follow-ups Coordinate scheduling, confirmations, and documentation Resolve client concerns quickly and professionally Maintain accurate records using internal systems and tools Identify opportunities to improve efficiency and client satisfaction Qualifications Strong written and verbal communication skills Excellent organization and problem-solving ability Experience in customer service, client success, account coordination, or operations (preferred but not required) Comfortable working independently in a remote environment Tech-savvy and confident using digital platforms Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM What This Role Offers 100% remote flexibility Structured onboarding and ongoing training Clear systems and mentorship for success Long-term growth opportunities within a supportive team

Operations Coordination
Client Communications
Process Management
Direct Apply
Posted 2 days ago
Jobgether

Senior Digital Pathology Operations Manager (Remote)

JobgetherAnywhereFull-time
View Job
Compensation$80K - 120K a year

Oversee critical operational initiatives to enhance laboratory throughput and product launches, ensuring timely project execution meeting business and regulatory objectives. | Bachelor's degree in life, physical, or computer science with 7+ years project management experience in lab operations or pathology projects involving LIMS/LIS systems. | This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Digital Pathology Program Manager - REMOTE. In this role, you will play a crucial part in advancing our digital capabilities in oncology diagnostics. You will be responsible for overseeing important operational initiatives that enhance laboratory throughputs and product launches. Your leadership will ensure projects are executed on time and meet business and regulatory objectives. This position will allow you to make a significant impact in improving patient care, working within a collaborative team environment. Join us in shaping the future of digital pathology. \n Accountabilities Overall responsibility for the success of projects and programs and their impact on business strategy. Creates and ensures effective communication across laboratory functions; motivates and energizes the team through leadership. Works closely with leadership to drive project and program direction. Leads cross-functional project planning supporting multi-generational projects. Partners with internal sponsors to deliver project results related to tools, processes, compliance, and development objectives. Solves complex problems leading strategic program execution and successful delivery. Requirements Bachelor’s Degree in life, physical, or computer science; advanced degree preferred. 7+ years project management experience in lab operations or pathology projects focused on LIMS/LIS systems strongly preferred. PMP Certification preferred. Ability to travel occasionally. Benefits Career development opportunities and internal coaching. Competitive benefits including HMO and PPO options. 401k match and Employee Stock Purchase Program. Tuition reimbursement and leadership development. 16 days of paid time off plus holidays. Wellness courses and engaged employee resource groups. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Project Management
Program Management
Laboratory Operations
Pathology Projects
LIMS
LIS Systems
Direct Apply
Posted 2 days ago
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