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The Community Engagement Specialist will engage with and enroll individuals living with Serious Mental Illness, Substance Use Disorder, and those with high medical needs. This role involves outreach through various communication methods and building trust with eligible members to facilitate their enrollment in the program. | Candidates must be bilingual in English and Spanish with at least one year of experience in a metric-driven environment. A valid driver's license and strong technical skills are also required. | About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. This is a full-time position, with a set schedule of Wednesday - Sunday with your days off being Monday & Tuesday. This position primarily allows for remote work; however, you will be required to work PST hours. Key Responsibilities Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process Provide consistent updates on funnel stages including delays and blockers Proficiency in all additional internal/external technology tools utilized for the position Must-Have Qualifications: You are physically located in United States Virtual Ops requires a quiet, HIPAA compliant and internet connected space 1+ year of experience working in a metric or quota-driven environment Dedicated to working within and improving the community you are part of You are results driven with a proven track record of exceeding performance indicators Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish You have strong technical skills and comfort with utilizing multiple technology platforms A valid driver’s license and auto liability insurance Preferred Qualifications: You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask You have experience with high volume outreach and engagement campaigns You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care Because We Value You: Salary: $23 hour depending on experience Comprehensive health, vision & dental insurance Employer-sponsored 401k plan Flexible vacation policy – take the time you need to recharge We provide the equipment needed for the role - laptop, monitor, etc. Monthly $100 work from home expense stipend for your WFH days Mileage/gas reimbursement for your on-site days Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

The Community Engagement Specialist will engage with and enroll individuals living with Serious Mental Illness/Substance Use Disorder and those with high medical needs. This role involves outreach through various communication methods and promoting Pair Team’s services to eligible members. | Candidates must be bilingual in English and Spanish and have at least 1 year of experience in a metric-driven environment. A valid driver's license and strong technical skills are also required. | About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. This is a full-time position, with a set schedule of Wednesday - Sunday with your days off being Monday & Tuesday. This position primarily allows for remote work; however, you will be required to work PST hours. Key Responsibilities Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process Provide consistent updates on funnel stages including delays and blockers Proficiency in all additional internal/external technology tools utilized for the position Must-Have Qualifications: You are physically located in United States Virtual Ops requires a quiet, HIPAA compliant and internet connected space 1+ year of experience working in a metric or quota-driven environment Dedicated to working within and improving the community you are part of You are results driven with a proven track record of exceeding performance indicators Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish You have strong technical skills and comfort with utilizing multiple technology platforms A valid driver’s license and auto liability insurance Preferred Qualifications: You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask You have experience with high volume outreach and engagement campaigns You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care Because We Value You: Salary: $23 hour depending on experience Comprehensive health, vision & dental insurance Employer-sponsored 401k plan Flexible vacation policy – take the time you need to recharge We provide the equipment needed for the role - laptop, monitor, etc. Monthly $100 work from home expense stipend for your WFH days Mileage/gas reimbursement for your on-site days Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Manage and optimize the collections blended dialer to ensure alignment with servicing goals. Analyze dialer data and performance trends to drive operational efficiency and improve customer contact success. | Candidates should have 2+ years of experience in Workforce Management or Dialer Operations, with proven skills in managing dialer systems. Strong analytical skills and proficiency in tools like Excel and BI tools are essential. | About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team: Upstart’s Workforce Management team is responsible for driving operational efficiency and ensuring the right staffing is in place to meet borrower and collections service demands. The team partners closely with Operations, Analytics, Telephony and Vendor Management to forecast volume, plan capacity, and optimize scheduling across internal and external sites.Through data-driven insights, proactive planning, and real-time execution, WFM plays a key role in balancing service level performance, cost efficiency, and employee experience, ensuring Upstart delivers exceptional support to every customer interaction. As the Workforce Management Dialer Analyst at Upstart, you will be responsible for managing and optimizing the collections blended dialer to ensure outbound strategies align with inbound servicing goals. You’ll monitor daily pacing, penetration, and connect rates to drive performance across internal teams and vendor partners.This role plays a critical part in improving operational efficiency, forecast accuracy, and customer contact success, directly influencing the effectiveness of Upstart’s Collections operations. How you’ll make an impact Manage and monitor the Collections blended dialer to optimize pacing, penetration, and connect rates across internal and vendor teams. Partner with WFM, Operations, and Vendor Management to ensure outbound strategies align with servicing goals and staffing capacity. Analyze dialer data and performance trends to identify opportunities for improvement and recommend actionable adjustments. Provide real-time oversight of agent allocation between inbound and outbound queues to maintain service-level balance and productivity. Support forecasting accuracy by integrating dialer insights into capacity planning and staffing models. Deliver clear reporting and performance updates to leadership, highlighting key results, risks, and operational recommendations. Minimum Qualifications 2+ years of experience in Workforce Management, Dialer Operations, or Contact Center Analytics, preferably in a blended inbound/outbound environment. Proven ability to manage and optimize dialer systems (e.g., LIVEVOX, Genesys, or similar platforms) to improve pacing, penetration, and connect performance. Strong analytical and technical skills with proficiency in Excel, Google Sheets, and dashboarding tools (MODE, Tableau, Power BI, etc.). Experience interpreting call center metrics such as service level, occupancy, shrinkage, and abandonment rate, and using them to drive actionable recommendations. Excellent communication and collaboration skills with the ability to partner cross-functionally across WFM, Operations, and Vendor Management teams. Preferred Qualifications Bachelor’s degree in Business Administration, Data Analytics, Statistics, Economics, or a related field; equivalent work experience in Workforce Management or Dialer Operations may also be considered. Experience developing and executing dialer strategies that improve contact rates, right-party connects, and campaign performance within a blended dialer environment. Proven ability to analyze dialer data to adjust pacing, penetration, and list management strategies in real time for maximum efficiency. Familiarity with vendor performance management and multi-site coordination to ensure consistent coverage, adherence, and outbound campaign alignment. Advanced analytical or technical skills, including experience with SQL, MODE, or BI tools to automate reporting, visualize performance, and identify optimization opportunities. Demonstrated success in forecasting and workforce planning with an understanding of how dialer strategies influence staffing models and overall service levels. Strong attention to detail and commitment to accuracy in forecasting, vendor communications, and dialer setup validation, ensuring smooth execution of dialing campaigns. Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. What you'll love: Competitive Compensation (base + bonus & equity) Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings Employee Stock Purchase Plan (ESPP) Life and disability insurance Generous vacation, sick and safety leave Supportive parental, family care, and military leave programs Annual wellness, technology & ergonomic reimbursement programs Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering Catered lunches + snacks & drinks when working in offices #LI-REMOTE #LI-Associate This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law. At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Hourly Rate Range $27.45—$37.98 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

As a Principal Software Engineer, you will be a technical leader shaping best practices and building user-facing technology. You will mentor fellow engineers and actively contribute to the codebase while delivering features alongside your team. | The role requires a passion for solving challenging problems and navigating complex systems. Candidates should be ready to learn quickly and think critically, with a focus on driving impactful results. | What we’re building and why we’re building it. Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees. At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch. Fetch is an equal employment opportunity employer. Meet Fetch Engineering: (SWE ONLY) COPY FOR SWE ENG - ALL NON-STAFF JDs: At Fetch, our engineering philosophy emphasizes innovation, adaptability, and informed decision-making. Our engineers thrive in complex environments, making decisions based on critical thinking and data, even in uncertain situations. We value proactive problem-solving and focus on driving impactful results while maintaining high technical standards. You will work alongside talented engineers who are dedicated to pushing the boundaries of technology and encouraging each other to excel. We understand that Fetch may not be the right fit for everyone, but if you're passionate about solving challenging problems and navigating intricate systems, Fetch could be a great place for you. COPY FOR SWE ENG - ALL STAFF JDs: At Fetch, we are passionate about solving challenging problems and embracing ambiguity. Our engineering philosophy promotes adaptability and innovation over rigid adherence to rules. Our engineers thrive in complex environments, making well-informed decisions even in uncertain situations. We seek out the necessary information and focus on action and impact, while consistently upholding high technical standards. In this role, you will be a technical leader, shaping best practices to build world-class, user-facing technology. You will mentor fellow engineers, fostering technical growth and collaboration within the team. As a hands-on leader, you will actively contribute to the codebase and deliver features alongside your team. About the Role: ROLE DESCRIPTION HERE This is a full-time role that can be held from one of our US offices or remotely in the United States. What you’ll do at Fetch (Role Responsibilities): LIST JOB RESPONSIBILITIES LIST OF TECH STACK/TOOLS/CODING LANGUAGES USED ETC. In your Toolbox (Minimum Requirements): REQUIRED SKILLS/QUALITIES REQUIRED TOOL EXPERIENCE/KNOWLEDGE Nice to haves/Bonus Points (Preferred Requirements): (OPTIONAL - Prefer not to have) IDEAL SKILLS/ QUALITIES IDEAL TOOL EXPERIENCE/KNOWLEDGE Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [INSERT RANGE]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers. At Fetch, we'll give you the tools to feel healthy, happy and secure through: Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth. 401k Match: Dollar-for-dollar match up to 4%. Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets. Continuing Education: Fetch provides ten thousand per year in education reimbursement. Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership. Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more! Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential. Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com. Learn more: Fetch Recruitment Scam Warning.

Lead the architecture and development of high-performance platforms that unify data, learning, and delivery for personalized consumer and advertising experiences. Shape the architecture, reliability, and intelligence of Fetch’s Ads platform while influencing technical strategy across multiple engineering collectives. | Proven expertise in data-intensive and intelligent platform design, particularly in ad platforms and performance marketing systems. Deep experience in bringing machine learning-driven intelligence into production and a strong intuition for data quality and ad performance metrics are essential. | What we’re building and why we’re building it. Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees. At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch. Fetch is an equal employment opportunity employer. Meet Fetch Engineering: At Fetch, we are passionate about solving challenging problems and embracing ambiguity. Our engineering philosophy promotes adaptability and innovation over rigid adherence to rules. Our engineers thrive in complex environments, making well-informed decisions even in uncertain situations. We seek out the necessary information and focus on action and impact, while consistently upholding high technical standards. In this role, you will be a technical leader, shaping best practices to build world-class, user-facing technology. You will mentor fellow engineers, fostering technical growth and collaboration within the team. As a hands-on leader, you will actively contribute to the codebase and deliver features alongside your team. About the Role: Fetch is entering its AI-first era, and we’re looking for a Principal Software Engineer to design, scale, and evolve the intelligent systems that power personalized consumer and advertising experiences for millions of users. In this role, you’ll lead the architecture and development of high-performance platforms that unify data, learning, and delivery to power seamless, adaptive, and measurable products. Sitting at the intersection of ad intelligence, data engineering, and system design, you’ll partner closely with product, platform, and data science teams to make Fetch’s experiences smarter, faster, more relevant, and more measurable. This is a high-impact, hands-on role that bridges deep technical execution with organizational influence. You’ll serve as an architect and thought partner to senior engineering leadership, helping bring advanced AI and ad quality capabilities into production, improving developer velocity, and driving system intelligence and reliability at scale. You’ll shape how Fetch builds software: resilient, observable, high-performing systems that evolve toward IPO readiness while delivering measurable ad and user value. Fetch is building the connective tissue between consumers and commerce, where data, intelligence, and monetization converge. With 77M+ receipts processed weekly and $150B+ in GMV flowing through our platform, scale is both our challenge and our advantage. As a Principal Engineer, you’ll play a pivotal role in making Fetch’s systems as intelligent as its products, ensuring our ads platform, data intelligence, and engineering velocity are ready for the next phase of growth and beyond. You will deliver org-wide and company-level impact, shaping the architecture, reliability, and intelligence of Fetch’s Ads platform and influencing technical strategy across multiple engineering collectives. This is a full-time role that can be held from one of our US offices or remotely in the United States. Role Responsibilities: Architect for Scale, Intelligence, and Ads Quality: Design high-performance platforms that unify data, learning, and delivery, powering Fetch’s advertising, personalization, and measurement experiences. Build systems that drive relevance, transparency, and measurable quality across millions of interactions. Advance Intelligence in Production: Partner with ML and Data Science Teams to operationalize models for ranking, targeting, and feedback optimization, ensuring each system meets clear latency, reliability, and explainability standards. Define the architectural patterns that make Fetch’s intelligence both adaptive and accountable. Evolve the Ads Platform: Shape the backbone of Fetch’s ad-serving and quality ecosystem, spanning selection, ranking, attribution accuracy, and fraud prevention. Drive innovation in how Fetch measures and improves ad performance and user experience simultaneously. Define System and Experience Quality: Establish company-wide standards for ad and user experience quality, integrating performance, reliability, and relevance metrics. Embed SLOs, guardrails, and feedback loops to ensure our intelligent systems stay safe, measurable, and high-performing. Lead Through Influence and Product Partnership: Collaborate across Product, Platform, and Data teams to align technical decisions with business outcomes. Translate tradeoffs into measurable ROI, latency, and quality improvements that drive Fetch’s growth and partner success. Acts as a connective force across platform, product, and AI teams to drive alignment, clarity, and execution on long-term strategic initiatives. Accelerate Innovation Velocity: Champion AI-assisted iteration, experiment tooling, and feedback-driven observability to enhance developer and product velocity. Empower teams to move faster without compromising reliability or user trust. Mentor and Multiply Impact: Sponsor Senior Engineers and emerging Technical Leads, coaching them to design systems with data-backed decisioning and operational rigor. Scale your impact through mentorship and reusable patterns that elevate the org’s technical bar. In your Toolbox (Minimum Requirements): Proven expertise in data-intensive and intelligent platform design that enables personalization, targeting, or large-scale quality optimization. Experience in ad platforms or performance marketing systems, particularly in ranking, targeting, or measurement optimization. Experience designing or scaling ad-serving, ranking, or recommendation systems where relevance, latency, and feedback loops are critical to success. Strong intuition for data quality, attribution accuracy, and ad performance metrics. Track record of leading cross-org technical initiatives that improved reliability, velocity, or experience quality. Deep experience bringing ML-driven intelligence into production, including feature pipelines, inference systems, and safety validation. Fluency in modern software ecosystems (Kubernetes, CI/CD, event streaming, observability, AI-assisted development workflows). Demonstrated ability to translate technical design into business outcomes, influencing senior leadership and product strategy. Growth mindset: equally comfortable building and influencing, and relentlessly focused on measurable outcomes. Preferred Requirements: Familiarity with LLM agent frameworks (LangChain, Semantic Kernel, Haystack) or retrieval-augmented generation architectures. Expertise in feedback-based optimization systems, A/B experimentation, or learning-to-rank pipelines. Strong intuition for data quality, attribution accuracy, and ad performance metrics. Experience improving observability, latency, and cost-efficiency in intelligent or user-facing systems. Exposure to multi-modal or contextual intelligence, integrating structured and unstructured data into ranking or decision systems At Fetch, we'll give you the tools to feel healthy, happy and secure through: Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth. 401k Match: Dollar-for-dollar match up to 4%. Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets. Continuing Education: Fetch provides ten thousand per year in education reimbursement. Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership. Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more! Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential. Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com. Learn more: Fetch Recruitment Scam Warning.

As a Compliance Operations Analyst, you will conduct day-to-day transaction monitoring, investigations, and client support related to Fraud, AML, KYC, KYB, and Dispute Chargebacks. You will analyze customer documentation and conduct enhanced due diligence to identify potential risks and fraudulent activities. | Candidates should have at least 2 years of experience in AML compliance, fraud detection, or a similar role at a financial institution or FinTech. Familiarity with banking regulations and a detail-oriented mindset are essential for success in this role. | With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera.com email address. If you’ve received a communication regarding Synctera that you have a question or concern about, please contact recruiting@synctera.com. Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas. What We're Doing At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution. We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on! What We're Looking for As a Compliance Operations Analyst, you will play a critical role in continuing to build and implement our Compliance Operations strategy. The role will have a primary focus on conducting day-to-day transaction monitoring, investigations, and client support related to Fraud, AML, KYC, KYB, and Dispute Chargebacks. You will conduct manual reviews of identity verification details and ensure they comply with the Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC), and various global watchlists. Your responsibilities will include analyzing customer documentation, conducting enhanced due diligence (EDD), and identifying potential risks and fraudulent activities. This is a hands-on, cross-functional, highly engaged role. This position is structured as a 90-day contract-to-hire role. At the end of the contract period, based on performance and business need, the role may convert to a full-time position or conclude. What You’ll Do Investigate various system-generated alerts in our case management platform, including alerts for potential transaction fraud, unusual activity, and chargeback disputes. Conduct manual reviews of customer documentation and identity verification details to ensure compliance with KYC regulations, OFAC guidelines, and internal policies. Perform enhanced due diligence (EDD) assessments, paying close attention to complex ownership structures, transaction patterns, and potential matches with OFAC or other relevant watchlists. Analyze customer accounts and transactional data to identify potential fraud activity. Maintain well-documented records of KYC reviews, investigations, and OFAC/watchlist-related activities, ensuring compliance with regulatory requirements and internal policies. Collaborate with cross-functional teams to resolve compliance-related issues. Provide input into ongoing process improvements. Ad-hoc investigations and project work as required. What You’ll Bring At least 2 years of experience in AML compliance, fraud detection, or a similar role at a financial institution or FinTech Familiarity with banking regulations, including BSA/AML, KYC, OFAC sanctions, etc. Action-oriented with a desire for process execution, as part of this role involves troubleshooting system issues, gathering data, identifying and solving process gaps, and internal and external cross-functional communication Familiarity with identity verification tools and fraud detection techniques Detail-oriented mindset with excellent analytical and problem-solving skills Ability to work independently, prioritize tasks, make decisions, and meet deadlines in a fast-paced and dynamic environment Diversity & Inclusion Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera. The hourly range for this full-time position (USD: $30.00 - $50.00, CAD: $25.00 - $48.00) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors. To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.

As a Concierge, you will serve as the primary subject matter expert for Coinbase’s products, providing world-class service and support to high-value customers. You will handle requests through to resolution, advocate for customers, and proactively monitor accounts for potential issues. | Candidates should have a minimum of 2 years of relevant experience in financial services customer service or support roles. A FINRA License series 7 & 63 is required, along with advanced knowledge of the financial services industry. | Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Coinbase Concierge, you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a high functioning team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal. What you’ll be doing: Serve as the primary touchpoint and relationship owner for selected high value Consumer customers. Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. Handle requests through to resolution, including collaborating across teams of subject matter specialists. Model an investigative mentality to help address critical customer issues at the root cause. Represent and advocate for the customer across organizations to drive impactful changes. Champion clear communication with internal and external partners to align on solutions and drive results. Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account. Proactively monitoring their customers’ accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so. Introducing customers to newly released features or products that they may be interested in. Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren’t currently taking advantage of, but could be. Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customers' trading related issues. What we look for in you: FINRA License series 7 & 63 (will not initially be sponsoring licenses) Motivated by Coinbase’s mission, creating a seamless experience for our trading customers and driving product adoption. Minimum of 2+ year of relevant experience in a financial services customer service or support role in a fast paced environment. Advanced knowledge of the financial services industry and securities trading. Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users. Nice to haves: FINRA License Series 3, 4, 65, or 66. Knowledge of Cryptocurrency and Coinbase Products Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. Note: We are targeting candidates based in Orlando, FL at this time, but open to talking to top talent in other locations! Job ID: G2876 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)). Pay Range: $40.01—$47.07 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

Define, design, and launch AI-native features that expand Webflow’s platform while integrating with existing products. Collaborate across teams to address complex technical and user experience dependencies. | Candidates should have a BA/BS degree or equivalent experience and demonstrated experience leading complex initiatives in a remote environment. Familiarity with the web design industry and strong communication skills are essential. | At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web. We’re looking for a Staff Product Designer for a new AI-native product offering at Webflow. This role is an opportunity to define and shape a new product area from the ground up, working across teams to strategize, explore, validate, and build a solution that expands Webflow’s platform. This person will join our pillar responsible for building the tools that empower teams of all sizes to build sites and teams at scale. The ideal candidate will have a strong track record of launching user-centric products, operating at both strategic and tactical levels, and driving alignment across cross-functional teams and product areas. This person should be equally comfortable defining long-term vision and getting into the details of execution, and excel at distilling complex, technical concepts into simple and intuitive experiences. About the role: Location: Remote-first (United States; BC & ON, Canada) Full-time Permanent Exemption The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. United States (all figures cited below are in USD and pertain to workers in the United States) Zone A: $175,800 - $241,700 Zone B: $164,500 - $232,200 Zone C: $154,200 - $217,600 Canada (figures cited below are in CAD and pertain to workers in ON & BC, Canada 199,300 - 281,100 This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals. Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Reporting to the Product Design Manager As a Staff Product Designer, you’ll … Define, design, and launch AI-native features in a new category that expands Webflow’s platform, while seamlessly integrating with existing products. Proactively collaborate across pillars to untangle complex technical and user experience dependencies. Present your work to stakeholders and senior leadership, actioning feedback and driving alignment on design vision and strategy. Partner with Product Management and Engineering to explore complex problem spaces and identify potential solutions Regularly engage with customers to develop a thorough understanding of their needs and pain points. Regularly prototype to communicate your ideas, and deliver high-quality designs and specs to articulate design requirements for engineers. Continually elevate the craft of design at Webflow and be a thought leader for high impact design decisions, mentoring fellow designers. In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role. About you: Requirements: BA/BS degree or equivalent experience You’ll thrive as a Staff Product Designer if you: Have demonstrated experience influencing and leading complex initiatives in a remote environment. Possess strong written, verbal, and visual communication skills. Have previous experience with software that empowers professional or technical users in their respective industries. Are familiar with the web design industry, content management, web standards, and accessibility. Have a bias towards action working on complex products at a high growth, scaling company. Aren’t afraid of sweating the details to ensure that the products that ship continuously exceed our customer’s expectations. Care about the impact a high quality software experiences, and are comfortable with the business strategy side of things that drive real tangible growth. Possess a strong growth mindset, are optimistic about the future and comfortable with ambiguity. Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact. Our Core Behaviors: Build lasting customer trust. We build trust by taking action that puts customer trust first. Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act. Reinvent ourselves. We don't just improve what exists, we imagine what's possible. Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar. Benefits & wellness Equity ownership (RSUs) in a growing, privately-owned company 100% employer-paid healthcare, vision, and dental insurance coverage for full-time employees (working 30+ hours per week) and their dependents. Full-time employees may also be eligible for voluntary insurance options where applicable in the respective country of employment 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability leave for birthing parents to be used before child bonding leave (note: where local requirements are more generous, employees receive the greater benefit); full-time employees also have access to family planning care and reimbursement Flexible PTO for all locations and sabbatical program Access to mental wellness and professional coaching, therapy, and Employee Assistance Program Monthly stipends to support work and wellness 401k plan or pension schemes (in countries where statutorily required), and other financial wellness benefits, like CPA and financial advisor coverage Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment. Remote, together At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. Stay connected Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor. Please note: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.

Develop trusted advisor relationships with customer organizations to ensure alignment of the Intradiem solution with their business strategy. Advocate for account expansion and serve as a strong customer voice while collaborating with various teams to support customer goals. | Candidates should have 2-5 years of experience in Contact Center or Workforce Management, with a preference for those with success management and SaaS experience. Strong interpersonal skills and a background in change management are highly desirable. | Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone. Who We Are Intradiem is a technology company on a mission to reinvent customer service through automation. What We Do We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year. How We Work We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems. Our Culture We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. Our Values We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values: Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives. Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick). Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren. ​Your Role: ​Develop a trusted advisor relationship with Intradiem champions within customer organizations to ensure each customer’s use of the Intradiem solution closely aligns with its business case and business strategy. ​Serve as trusted point of contact for a set of assigned accounts, providing client assistance and best practice support for the Intradiem platform, including its usage and its adoption. ​Be a recognized subject matter expert (SME) and consultant in the practical application of the Intradiem solution. ​Develop and deliver Success Plans to customers by identifying stakeholders, milestones, metrics, risks, and solutions inherent in an Intradiem implementation. ​Develop strategic relationships with client executives and other key stakeholders to identify, define, track, and measure the overall benefit of Intradiem to an organization ensuring maximum value and driving retention and growth. ​Understand the customer’s vision, business plan, and roadmap and coordinate with the Account Management team to align solutions and professional service offerings to meet customer needs. ​Own and facilitate reporting and presentations that depict Customer value, investment return, opportunities, areas for expansion, operational maturity, action items and success planning. ​Deliver on customized metrics for net retention, expansions, and savings delivery assigned by account portfolio. ​Consistently advocate for account expansion by way of product expansion opportunities, or user expansion opportunities in conjunction with Account Management. ​Serve as a strong customer advocate and voice of the customer when engaging with other Intradiem customer facing personnel in Sales, Technical Support, Product Management, and Senior Management teams to support customers’ goals, improve the product, and drive adoption of the Intradiem solution. ​Own delivery on expansion opportunities including but not limited to rules configuration, process and change management advisement, testing support, launch support and post launch adoption support. ​Work in conjunction with the Account Management team for renewal, upsell, and growth opportunities, as well as the Customer Operations Manager as the primary owner of customer health. ​Work in conjunction with Support, Engineering and Product to track, understand and serve the ongoing product needs of your assigned accounts. ​Utilize the Customer Health tool to track deliverables, customer contacts, risk and overall health metrics by account. Ensure ongoing health account status. ​Serve as a change management advocate, driving adoption of best practices both internally within the Customer Success Management team and externally with customer organizations, ensuring smooth transitions and effective implementation of process or system changes. ​Conduct all business in accordance with Intradiem policies and procedures. ​All other duties as assigned. ​Your Background: ​ 2-5 years of Contact Center and/or Workforce Management experience. Experience with success management, business consulting, relationship management, program management and/or SaaS renewal management preferred. Experience interfacing with customers, sales, consulting services and executive management. Experience in the principles and successful execution of organizational and individual change management highly desirable. Experience with SaaS software solutions highly desirable. Work Authorization and Equal Employment Opportunity Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Visa sponsorship is available for this position. Intradiem is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic Work Authorization: Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

As an MDR Analyst, you will detect and respond to cyber incidents affecting customers' internal business. You will own the incident lifecycle from outbreak to full remediation. | The ideal candidate should have over 1 year of experience in a multi-tiered SOC/IR environment and familiarity with attack trends and vectors. Certifications such as CEH or CompTIA CYSA+ and hands-on experience with Cortex XSOAR or Cortex XDR are advantageous. | Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career This position is a Shift Position (Saturday / Sunday shifts are expected to be part of the role). Shift time consists of US time, EMEA time and APAC time. We are seeking a driven problem solver to join our Unit 42 MDR team. Our team is responsible for customers internal security monitoring, threat hunting and incident response. As a MDR Analyst, we will rely on you to detect and respond to cyber incidents facing customers’ internal business. The ideal candidate is a quick learner and good communicator who will be able to follow established processes for analyzing threat alerts that fire from our Cortex XDR. The candidate should be a creative thinker who takes pride in solving tough problems. Your Impact Join a new emerging team who is going to be part of Palo Alto’s Unit 42, Working closely with global customers providing the best security in the market Own an incident lifecycle from outbreak to full remediation Provide critical feedback to the different product, research and engineering and threat hunting teams to help improve the products for the entire Palo Alto Networks’ customer base Work closely with Security Research, Threat Intelligence and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience 1+ years of experience in a multi tiered SOC/IR is a must Experienced with Technologies such as EDR, SIEM, SOAR, FW A well established familiarity with attack trends and vectors Excellent written and oral communication skills in English Some degree of Malware Analysis - An advantage CEH / CompTIA CYSA+ certifications - An advantage Hands-on experience with Cortex XSOAR or Cortex XDR - An advantage Additional Information The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you’re looking for a career with access to the brightest minds in cybersecurity, you’ve found it. We have a hunger for researching, hunting out the world’s newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we’re constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between . The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. #LI-DP4 Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.