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Drive growth and optimization of Stio.com e-commerce channel, lead a team, develop merchandising and growth strategies, manage key sales moments, and collaborate cross-functionally. | 7+ years e-commerce management, 3+ years Shopify and team leadership experience, 3+ years outdoor and apparel industry experience, strong communication and analytical skills, and a bachelor's degree or higher. | ABOUT US Stio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog, B2B and its Mountain Studio® retail locations. We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it. We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations. We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly. We think that outside is the best side and that you can’t improve on nature. It’s good for mind, body and soul, and it’s our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability. We strive for inclusion at Stio and in our local and national communities. YOUR ROLE As the Director of E-Commerce (DoE) at Stio you will oversee the growth, performance and ongoing operations of the company’s e-commerce sales channel. Your primary goal is to drive the performance, growth and optimization of the Stio.com e-commerce website. You will also be responsible for creating Stio’s e-commerce growth strategy, identifying new technology or merchandising-oriented opportunities, managing A/B tests and various 3rd party relationships, overseeing a team of 3 - 5 team members, and all major sale moments in the annual marketing calendar. Furthermore, in addition to overseeing the Website Team and taking responsibility for the performance of the channel, you will be a key contributor to the overall GTM process and a cross-functional partner to our Product, Planning, Finance, Marketing, Operations and Retail teams. The DoE reports to the Vice President of DTC. YOUR SKILLS The DoE is a self-motivated digitally-oriented leader with exceptional organizational and leadership skills and deep expertise in e-commerce operations. You are an outstanding manager of people with strong interpersonal and communication skills, capable of getting the best out of direct reports with a wide array of experience and abilities including meaningful experience with Shopify. You have an aptitude for decision-making, problem-solving and drive insights and recommendations through a solid background in and understanding of data, analytics, Google Analytics and / or other data tools. You have an entrepreneurial mindset and relish the opportunity to grow the e-commerce channel at Stio. YOUR RESPONSIBILITIES Revenue growth and margin maximization: Responsible for overall revenue growth for stio.com and participation in all discounting and margin-impacting sales, promotions and activations. Strategic leadership: Develop and execute a holistic merchandising strategy aligned with business goals, focusing on optimizing product assortment, pricing and promotional strategies to drive online sales and overall profitability. Team management: Lead, mentor and inspire a high-performing digital team, fostering a culture of innovation, collaboration and continuous improvement through testing and analysis. Data-driven decision making: Utilize advanced analytics and performance metrics to assess and refine merchandising strategies, ensuring that data-driven recommendations and decisions are made to enhance the customer journey and increase conversion rates over time. Specifically, monitor and analyze KPI's related to sales, conversion rates, customer review and search ranking to identify areas of improvement Customer experience: Champion the customer experience by implementing best-in-class merchandising practices, including effective product categorization, cross-selling, upselling and personalized recommendations through the use of modern search and / or AI tools and platforms. Collaboration: Collaborate closely with cross-functional teams, including marketing, product, supply chain and operations, finance and retail to ensure seamless execution of merchandising initiatives and alignment with business goals and GTM priorities. Close collaboration with Brand Marketing team to identify onsite A/B testing opportunities across different audience segments and markets Market analysis: Stay informed of industry trends, the competitive landscape and emerging technologies to identify opportunities for innovation and differentiation in our approach to merchandising. Ensure that the Stio brand experience online is immersive and inspiring, and that the experience build deeper emotional connection with our community, driving repeat engagements and collaboration. Translate brand and campaign storytelling into the digital space in collaboration with the Brand Marketing team to customize the customer experience across top international markets Develop a comprehensive strategy that includes SEO and UX designed to increase time on site, improving conversion while fueling critical intangibles including inspiration, excitement, brand affinity, etc. Identify opportunities for improving new user acquisition and revenue growth across audiences Creation of channel-level revenue and operating expense forecasts YOUR SKILLS AND EXPERIENCE Bachelor’s degree or greater ideal 7+ years in e-commerce management 3+ years of Shopify experience 3+ years of overseeing a team and developing direct reports 3+ years of outdoor industry experience 3+ years of clothing and apparel management Experience in a robust GTM-oriented environment Excellent communication, strategic thinking and analysis skills Effective with Microsoft Office and Google products THE FINE PRINT Must be able to work in a stationary position 50% - 75% of the work day Medical, dental and vision plans Company paid long term disability coverage Employee Assistance Program 401k with match Generous paid time off policies Gear test, perks, and more We provide competitive compensation packages, inclusive of base pay, incentives and benefits. The base salary range for this role is $100,00-$140,000. It would not be typical for someone to be hired at the top end of the range for the role, as actual pay will be determined based on several factors including experience, skills and qualifications. This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.

Design and develop engaging training materials and certification programs, collaborate with SMEs and stakeholders, measure training effectiveness, and ensure content accessibility and compliance. | Bachelor’s degree in Instructional Design or related field, 4+ years of instructional design experience, proficiency with eLearning tools and methodologies, strong writing and analytical skills, and ability to manage multiple projects. | Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing The Learning Experience Designer plays a critical role in developing high-quality, engaging, and effective training materials that empower Nextiva's customers, partners, and employees. This role combines expertise in instructional design, strong writing skills, and a collaborative approach to create a variety of learning resources, including eLearning modules, job aids, video scripts, webinars, interactive tutorials, presentations, and certification courses. The Learning Experience Designer works closely with subject matter experts (SMEs), trainers, and other stakeholders to ensure content aligns with adult learning principles, is instructionally sound, and meets business objectives. This position is essential for designing impactful learning experiences that drive knowledge retention, user engagement, and measurable performance outcomes. The Learning Experience Designer also tracks and analyzes training effectiveness, using data and learner feedback to continuously improve learning solutions and demonstrate business impact. Key Responsibilities: Instructional Design & Content Development Design and develop high-quality training materials tailored to diverse audiences and learning styles, including eLearning modules, instructor-led training (ILT) materials, job aids, video scripts, clickable tutorials, and facilitator guides Conduct comprehensive needs assessments and learner analyses to identify performance gaps and inform content strategy Apply scenario-based learning, microlearning, and simulation techniques to enhance engagement and retention. Use instructional design methodologies (e.g., ADDIE or SAM) to create engaging and effective learning experiences that align with organizational goals Develop certification programs for partners and customer trainers, ensuring alignment with train-the-trainer models to facilitate effective knowledge transfer Write webinar scripts and oversee webinar production in collaboration with the Product Marketing team Translate and adapt training materials for international audiences, ensuring accuracy and cultural relevance Content Accuracy & Maintenance Ensure all training content is accurate, up-to-date, and instructionally effective by collaborating with Product Content Writers and SMEs, and by regularly reviewing and revising materials Measure and report on training effectiveness using analytics and feedback; recommend improvements based on findings Collect feedback from learners and stakeholders to refine content and improve clarity, engagement, and usefulness Collaboration & Stakeholder Engagement Partner and collaborate with SMEs, trainers, product teams, and cross-functional stakeholders to gather information and ensure consistency in messaging and content development Actively engage with customers through surveys or focus groups to ensure training materials meet user needs Advise stakeholders on learning strategies and change management based on best practices and data-driven insights Work closely with the Product team to integrate Pendo guides or other in-app learning tools into the training ecosystem Experience Design Apply adult learning principles (e.g., experiential learning or self-directed learning) to ensure training materials are instructionally sound and learner-centric Ensure all learning solutions are accessible and inclusive, adhering to WCAG 2.1 or higher and considering neurodiversity and different learning abilities Incorporate Artificial Intelligence and multimedia elements such as videos, animations, simulations, or gamification into eLearning modules to enhance engagement Design assessments (e.g., quizzes or scenario-based evaluations) that effectively measure learner comprehension and performance Change Management & Adoption Integrate change management strategies into instructional design projects to support smooth transitions during product updates or process changes Proactively prepare training materials for upcoming product releases by collaborating with Product Content Writers on anticipated changes Team Collaboration & Knowledge Sharing Provide constructive feedback on team members’ work while actively seeking feedback on your own projects to improve quality Share instructional design best practices with the team to foster continuous improvement in content development processes Collaborate with external consultants or SMEs as needed for specialized knowledge or expertise Mentor junior instructional designers and facilitate team knowledge-sharing sessions or workshops on instructional best practices Participate in professional development and stay current with industry trends and technologies Compliance & Standards Ensure compliance with global regulations related to content creation, including accessibility standards (e.g., WCAG 2.1 or higher), intellectual property laws, and inclusive design Adhere to established style guides and brand standards to maintain consistency in messaging and branding across all training materials Project Management Manage multiple projects simultaneously using Agile, Scrum, or other project management methodologies and tools (e.g., Jira, Trello, Asana) Lead cross-functional project teams or manage vendor relationships as needed Qualifications: Bachelor’s degree in Instructional Design, Education Technology, English, Communications, or a related field; a Master’s degree is a plus 4+ years of proven experience as an instructional designer or in a similar role creating diverse training materials such as eLearning modules, ILT resources, job aids, videos, or certification programs Strong understanding of adult learning principles (e.g., Bloom’s Taxonomy) and instructional design methodologies (e.g., ADDIE) Experience conducting needs assessments and applying evaluation models (e.g., Kirkpatrick, Phillips ROI) Proficiency with incorporating Artificial Intelligence (AI) and a variety of eLearning, multimedia, video editing, and graphic design tools (e.g., Adobe Captivate, Camtasia, Photoshop, Articulate 360, VYond, Videoate, Navattic, basic HTML/CSS) Experience with Learning Management Systems (LMS) is a plus Strong analytical skills with the ability to interpret learning data and translate insights into actionable improvements Demonstrated experience designing for accessibility and inclusivity, with knowledge of current standards and best practices Strong consultative and advisory skills for working with stakeholders on learning strategies and change management Exceptional writing skills with the ability to translate complex technical concepts into clear, concise language for various audiences Strong interpersonal skills for working effectively with SMEs, trainers, product teams, and other stakeholders across departments Creativity, adaptability, and a proactive approach to problem-solving Commitment to continuous learning and professional development Proven ability to manage multiple projects simultaneously in a fast-paced environment; experience with Agile or other project management methodologies is a plus Familiarity with Nextiva’s products or similar SaaS platforms is advantageous but not required Experience in translation/localization processes is a plus Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $55,000-$82,140. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-MP1 #LI-Remote

Manage customer relationships to drive adoption, retention, and expansion of XM programs by partnering with clients and internal teams, delivering product expertise, and executing renewal strategies. | Bachelor’s degree with 8-15 years in CX, CS, or technical account management, strong communication skills, technical understanding of data integrations, experience with data analytics, and willingness to travel up to 25%. | At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. Customer Success Manager, Managed XM Why We Have This Role The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent! How You’ll Find Success Learn and leverage a market-leading product and understand the complexities of our solution Flexible and adaptable - You enjoy working in a fast pace, high growth environment Highly communicative and influence effectively, creating trust at the team level Partner closely with Account Executives to build account plans and strategies to accelerate growth and XM maturation Build and maintain multi-level client stakeholder relationships to ensure customer health and to drive expansion within existing accounts as program needs mature from the delivery of our key offerings. How You’ll Grow Develop and leverage deep Qualtrics product knowledge to drive customer program maturity, platform adoption, and expansion opportunities. You’ll be enabled to demo and shape foundational components of an XM program to best assist your customers Develop and implement standard XM methodologies across a variety of use cases and industry verticals Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers Things You’ll Do Serve as the long-term customer relationship manager and product expert to mature, renew, and expand XM programs throughout the life of the partnership Work with customers to define and document stakeholder’s business requirements, understand key business challenges and develop the customer’s vision into a value-based solution. Provide polished and timely client communication and responsive follow-through on all issues, actions, and escalations. Prepare content that educates users on how to fully utilize the platform and understand what to expect from our product roadmap Champion customer needs internally and mobilize other Qualtrics resources to to maximize customer impact Plan, negotiate, and execute the renewal strategy through informal account management and formal RFP responses Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities What We’re Looking For On Your Resume Bachelor’s degree with 8-15 (dependent on role we’re hiring for) years of experience in a management consulting, CX, CS or technical account management role, OR a master's degree with 5+ years’ experience in a management consulting, CX, CS or technical account management role Track record of success in building customer relationships at multiple levels of a clients’ organization Proven experience leveraging industry best practices, program operationalization, and insight driven suggestions to mature Customer facing programs Technical understanding of data integrations Experience with data analytics & visualizations Strong communication skills including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices Willingness to travel up to 25% or as customer requires (dependent on role we’re hiring for) What You Should Know About This Team We have a passion for solving customer challenges coupled with a commitment to customer experience and satisfaction We love to collaborate with teams across the organization while also being able to work independently and be a self-starter A passion for technology and the ability to properly explain technical tasks to non-technical stakeholders Our Team’s Favorite Perks and Benefits Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year) 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year) On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know. Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria. Remote Annual Pay Transparency Range $148,000—$269,500 USD

Manage and grow strategic enterprise accounts by building strong relationships, driving product adoption, executing account plans, and leading contract negotiations to achieve revenue growth. | 7+ years in enterprise SaaS sales or account management managing large accounts, deep understanding of fraud/regtech and financial services, strong executive presence, excellent communication, and a bachelor’s degree or equivalent. | About DataVisor DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide guaranteed performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe. Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us! Summary: As Director of Strategic Accounts, you will be responsible for nurturing and expanding relationships with our largest and most strategic enterprise customers. You will act as a trusted advisor, ensuring customer success, driving adoption, and identifying opportunities for significant expansion and upsell within existing accounts. This role requires a deep understanding of our customers' business needs and the ability to align DataVisor's solutions to achieve their strategic objectives, specifically managing accounts up to $10M ARR in aggregate and driving incremental upsell. Responsibilities: Manage and grow a portfolio of strategic enterprise accounts, focusing on long-term partnerships and customer success. Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions. Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C-level executives. Understand customers' business challenges and objectives, and proactively identify opportunities to leverage DataVisor's solutions to drive value and ROI. Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions. Identify and pursue upsell and cross-sell opportunities within existing accounts, focusing on expansion into new business units and use cases. Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly. Accurately forecast revenue and growth opportunities within assigned accounts. Maintain accurate and up-to-date records in Salesforce.com. Lead contract negotiations and renewals for strategic accounts. 7+ years of experience in enterprise SaaS sales or account management, with a focus on managing and growing large, strategic accounts. Proven track record of successfully managing accounts with up to $10M+ ARR and driving significant upsell revenue. Deep understanding of the Fraud/Regtech solutions landscape and the financial services industry. Strong executive presence and ability to engage with C-level and VP-level executives. Excellent communication, presentation, and relationship-building skills. Strategic thinker with the ability to develop and execute account plans that drive growth and customer success. Experience with contract negotiations and renewals. Strong understanding of SaaS business models and metrics. Ability to collaborate effectively with cross-functional teams. Self-motivated, results-oriented, and able to thrive in a fast-paced environment. Bachelor’s degree or equivalent experience required. US pacific region, SF bay area preferred. Health Insurance, Stock options, 401k, PTO

Oversee IT Technical Services operations, manage team performance and budgets, improve processes, and ensure service delivery aligns with organizational goals. | 10+ years in IT services, 8+ years people management, strong technical skills in device management, healthcare IT compliance, ticketing systems, and excellent leadership and communication abilities. | Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do As the Senior Manager, Technical Services, you will support and oversee all operational functions of the IT Technical Services team. Your primary responsibilities include ensuring all operational services meet business expectations, balancing resource capacity against business demand, and prioritizing work assignments based on organizational goals. You will serve as the accountable leader overseeing all service delivery functions, ensuring the service lines are meeting business expectations, running efficiently, continually identifying areas for process improvement, enhancing the end-user experience, and aligning with budget expectations. Additionally, you will manage individual team members' performance, provide mentorship, support professional development, and serve as the principal representative and escalation point for the service line. Reporting to the VP of IT Infrastructure, you will bring years of experience as a people manager and systems thinker. You will also embody a strong set of technical competencies, backed up by experience, to assume complete operational ownership and accountability for the IT technical services function. In addition, you will: Operational Responsibilities Create a systematic approach to supporting the organization's transformation goals, processes, and technologies. Manage the corporate budget in service areas of accountability to ensure products and services are monitored and managed against budget expectations and in support of expansion and contraction of the organizational workforce. Manage all service delivery functions, ensuring the service lines meet business expectations, running efficiently, continually identifying areas for process improvement, enhancing the end-user experience. Oversee the preparation of technical training material and documentation to support Imagine Pediatrics team members. Participate in meetings to provide technical information / updates that support increasing team member knowledge and the use of Imagine Pediatrics technologies. Monitor the incident and request ticket queues for the assigned Technical Services team members, ensuring incidents and requests are distributed evenly and appropriately across the team members based on skills sets. Ensure incidents and requests are responded to within agreed to timelines and prioritization. Continually evaluate and improve products, services, processes, etc. through incremental and breakthrough improvements. Stay abreast of new trends and technologies that may offer better solutions in alignment with improving the end-user experience. Provide after-hours assistance as needed or via an On-Call after-hours pre-defined schedule. Leadership Responsibilities Lead, manage, and direct the work efforts and assignments for Technical Services Engineers. Provide one-on-one mentorship, professional development, and career advancement support to ensure team members are building skills that support their job expectations and the overall success of the business. Provide leadership to inspire the team through significant changes such as vision creation, inspiring others, mobilizing support, facilitating adoption, and agile decision-making. Drive cross-functional collaboration and identify areas of potential or existing conflict. When conflict occurs, evaluate, prioritize, and communicate shared or perceived issues to the appropriate internal and external partners. Practice empathy, demonstrate self-awareness, and modify approach based on the audience. Other duties as assigned. What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support, they deserve. A minimum total of 10+ years of experience serving in an Information technology services department. 8+ years of experience as a people manager. Advanced skills in innovative thinking, collaboration, emotional intelligence, critical thinking, continuous improvement, and corporate strategy. Extensive experience and knowledge of healthcare practice and security standards such as HIPAA, HITECH, and HITRUST and how these regulations govern the work performed by the technical services team. Excellent written and verbal communication skills with a passion to assist Imagine Pediatrics team members in times of need. Excellent customer service skills and a unique ability to engage the customer with empathy and care. Excellent analytical and problem-solving skills and experience solving complex technical problems and defining and implementing resolutions. Ability to manage multiple priorities and demands daily and ability to appropriately delegate and assign work based on resource capacity and resource proficiency. Able to work with users at all levels of technical skills and abilities. Advanced level understanding of computer hardware, operating systems, and software, including Microsoft Office and Windows. Expert level knowledge of Windows 10 tablets and Apple iOS system is essential. Advanced level knowledge and extensive experience administering software tools in the following areas: Device Management and Security Compliance Examples: MS InTune, JAMF, MS conditional access policies, Autpilot software deployment and compliance, end point security patching. Communications Examples: Microsoft O365 products, Talkdesk (call center technologies) Incident and Request Ticketing Examples: Jira, ServiceNow Cellular Services (cell phone management systems – MDM) Examples: MS Intune, Airwatch Hardware and Operating System Support Examples: Lenovo, Dell, Mac, Windows, iOS, MAC OS Video Conferencing Examples: MS Teams, Zoom, Owl, Polycom Process Management Examples: Confluence, ClickUp What We Offer (Benefits + Perks) The role offers a base salary range of $110,000 - $140,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays Paid new parent leave Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Own strategy and execution for Growth Platform tools and infrastructure to enhance marketing and product teams’ ability to deliver seamless credit experiences and drive growth. | 4-7 years product management experience focused on consumer growth, strong collaboration and influence skills, prototyping and experimentation expertise, preferably with marketing tools in regulated industries. | About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team: Upstart's Growth team is dedicated to creating a seamless product experience that allows customers to effortlessly discover and access Upstart’s credit products, both for the first time and on an ongoing basis. By building exceptional, customer-centric experiences, this team plays a crucial role in making Upstart the premier destination for consumer credit, driving growth and unifying Upstart’s product portfolio into a cohesive, multi-product marketplace. As a Senior Product Manager, you will own the strategy and execution for the Growth Platform, focusing on cutting edge tools, technology and infrastructure that supports our marketing and product teams to accelerate and create seamless credit experience for customers. You’ll collaborate with cross-functional teams to drive both large-scale initiatives and smaller, data-driven experiments that optimize customer and business outcomes. How you’ll make an impact Develop and execute strategies to invest in platforms, tools and infrastructure to power our marketing efforts, focusing on driving value for Upstart’s existing customers and enhancing the product experience across multiple credit offerings to build a cohesive multi-product marketplace. Deeply understand the customer through ongoing collaboration with lifecycle, digital and direct mail marketing, product marketing, and product teams, ensuring that our technology enables them to deliver higher quality, personalized campaigns that delight end customers. Collaborate closely across all products at the company, and work with product managers, engineering, analytics, design, and marketing to align goals and streamline processes, ensuring cross-functional coordination and successful delivery of initiatives. Leverage data-driven insights to make informed product decisions, identifying opportunities for optimization and testing hypotheses to improve key metrics. Establish and track success metrics to assess the impact of product initiatives, ensuring continuous optimization and improved outcomes. Make smart trade-offs to inform the ongoing product roadmap, prioritizing the features with the highest ROI and experimenting when necessary Minimum Qualifications 4-7 years experience in a product management role focused on consumer growth with demonstrated success leading a team with specific workstreams (e.g., marketing tooling, lifecycle platform, audience platform) Ability to build relationships and effectively collaborate with peers and stakeholders, from senior leadership to individual contributors Ability to manage and influence through persuasion, negotiation, and consensus building Strong prototyping and experimentation skills, including hypothesis generation, A / B testing, and results analysis Preferred Qualifications Experience building internal tools and technology products for marketing, preferably in highly regulated industries (financial services, healthcare, etc.) Proven track record of building and scaling marketing efforts efficiently in a B2C environment. Strong customer-centric mindset with the ability to translate customer insights into actionable product features and enhancements. At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $162,100—$224,500 USD Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy

Lead financial analysis and forecasting to support strategic decision-making, collaborate with leadership, ensure compliance, and mentor junior analysts. | Experience in financial analysis, forecasting, compliance with financial regulations, collaboration with leadership, and mentoring junior staff. | Seeking a nearly 100% remote job? We are looking for an experienced Lead Financial Analyst to join our team at the company headquartered in the East Bay. This role requires a detail-oriented individual who can leverage financial insights to support strategic decision-making and enhance business performance. The ideal candidate will excel in managing complex financial data and collaborating across teams to drive impactful results. Responsibilities: Collaborates with senior leadership to analyze regional financial performance and guide decisions on pricing, resource allocation, and compensation strategies. Advises mid-level leaders by interpreting financial data and recommending region-specific strategies to optimize profitability. Develops and presents financial reports, forecasts, and scenario analyses to align operational plans with company goals. Partners with Financial Analysts and Finance Intelligence to build models that support tactical and strategic decision-making. Integrates predictive analytics into revenue planning and monitors key variances to refine forecasts and hit performance targets. Supports compensation planning by validating data and suggesting adjustments based on trends and KPIs. Guides leadership through changing market conditions, aligning strategies with business objectives and financial goals. Facilitates regular financial reviews with regional leaders to enhance efficiency and execution. Ensures compliance with financial regulations (GAAP, IFRS, SOX) and corporate governance through audits and documentation. Collaborates cross-functionally to identify inefficiencies, drive process improvements, and align regional tools with operational needs. Mentors junior team members and promotes best practices in financial analysis and reporting.

Collaborate with stakeholders to gather requirements, plan and execute analytics projects, perform data analysis, and design dashboards ensuring quality and alignment with business goals. | Experience in business analysis, project management, data analysis, dashboard design with Tableau and Epic, and ability to collaborate across teams to deliver analytics solutions. | Requirements Gathering & Business Analysis: • Collaborate with business stakeholders to identify key metrics and define reporting/dashboard requirements. • Translate business needs into technical specifications for data visualization and analytics solutions. • Work with data engineers and BI developers to ensure accurate and timely data availability for reporting. Project Planning & Execution: • Develop project plans, timelines, and resource allocation strategies for analytics and dashboard initiatives. • Track project progress against milestones, deliverables, and KPIs, and provide regular status updates and reports to stakeholders and senior management. • Facilitate communication between business teams, IT, and data governance to align project execution with business goals. • Ensure that project deliverables meet quality standards and customer expectations, conducting reviews, audits, and evaluations as needed. Data Analysis & Insights: • Perform data analysis to identify trends, patterns, and insights that support business decision-making. • Validate data accuracy and completeness, ensuring high-quality reporting outputs. Reporting & Dashboards: • Collaborate in the design and validation of dashboards using tools such as Tableau & Epic. • Ensure dashboard usability, consistency, and alignment with organizational reporting standards. • Work with data teams to optimize data structures and improve dashboard performance.

Lead and develop a high-performing customer success team, drive customer adoption and retention, own the customer experience, collaborate cross-functionally, and execute strategic planning and reporting. | 5+ years of customer success or support leadership experience in SaaS, ability to lead through change, proven team-building skills, preferably experience with higher education institutions, strong analytical and communication skills. | Director of Customer Success and Support Department: Customer Success Employment Type: Full Time Location: Remote Compensation: $175,000 - $210,000 / year Description As Director of Customer Success and Support, you'll be the champion of our customer experience, leading a team dedicated to driving adoption, maximizing retention, and ensuring our clients have an amazing experience with Coursedog. This is a highly visible player-coach role with significant impact on our company's growth. You'll be working closely with Sales, Product, and Engineering to ensure a seamless and delightful customer journey. Ready to help us build an amazing customer experience at Coursedog? Join us in shaping the future of higher education technology. Let’s create an exceptional customer experience together. Key Responsibilities Lead and Develop a High-Performing Team: Build, mentor, and motivate a team of customer success managers and support specialists. This includes setting clear goals, providing ongoing training, and fostering a culture of excellence. Drive Customer Adoption and Retention: Develop and implement strategies to maximize product usage and ensure high customer retention rates. This includes proactive outreach, onboarding programs, and ongoing engagement initiatives. Own the Customer Experience: Establish and maintain a world-class customer experience across all touchpoints of the customer journey. This involves developing service level agreements (SLAs), monitoring key performance indicators (KPIs), and proactively addressing customer issues. Collaborate Cross-Functionally: Work closely with Sales, Product, and Engineering to ensure a seamless customer journey. This includes providing valuable customer feedback to inform product development and sales strategies. Strategic Planning & Reporting: Develop and execute the overall customer success and support strategy. This includes setting budgets, forecasting, and reporting on key metrics to senior management. Skills Knowledge and Expertise 5+ years of experience in customer success or support leadership, ideally in a SaaS environment. Demonstrated ability to lead through change, ambiguity, and scale. Proven track record of building and leading high-performing teams. Experience working with higher education institutions (a plus!). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience building and delivering customer journey and Customer Experience engagements Working at Coursedog Benefits Healthcare, Dental, & Vision: We use a fixed contribution model for benefits. In the spirit of fairness, each employee gets the same dollar amount each year to spend on their health, dental, & vision coverage with the option to opt for a more comprehensive plan if they so choose. Depending on the selected coverage level, the employer contribution to monthly premiums ranges from 99% —> 55% for employee only to 77% —> 43% for employee + dependents. We are committed to providing leading plan providers and currently partner with Aetna & Guardian, along with other related perks like Spring Health, XP Health, Carrot Fertility, & One Medical. We also offer a Health Savings Account and Flexible Spending Account options. Retirement Planning: We offer a 401k plan on day one of your employment. As of January 1, 2026, the company will be offering a 4% annual salary match, up to any federally mandated limits, for all employees that contribute to a tax-advantaged account. Paid Time Off: We value work-life balance and provide a high amount of autonomy. In service to this, our Paid Time Off policy has no annual limit. Remote First Since Inception: We value flexible working hours over set hours, outputs over inputs, and communication focused on transparency over need-to-know access. We are committed to being a remote-first company in perpetuity. Equity: You’ll be contributing to the team's success, so you deserve to share in it. All employees will have the ability to vest in the company’s stock plan commensurate to the level that they were hired, adjusted for any promotions. Paid Parental Leave: To help support new parents in the workplace, we offer up to twelve (12) weeks of paid parental leave for the primary caregiver and six (6) weeks of paid leave for the secondary caregiver. Diversity, Equity, and Inclusion Coursedog is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization and creating an inclusive environment for all. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. We draw strength from our range of interests, backgrounds, and perspectives We strongly encourage applicants from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Accommodations Accommodations are available for applicants with disabilities in all phases of the application and employment process. On your application, you will be prompted to inform us If you need any accommodation during this process.

Lead and grow the sales organization to meet revenue targets, manage sales leadership teams, develop scalable sales processes, and collaborate cross-functionally to align customer journey strategies. | 10+ years sales experience with 5+ years in leadership within software/technology, proven revenue achievement, deep B2B sales knowledge, CRM proficiency, excellent communication, and a bachelor's degree required. | PriceSpider is a retail technology company filled with talented people relentlessly driven to revolutionize the online shopping experience. We are the fastest growing Brand Integrity, Where-to-Buy and data services innovator, providing unmatched insights into online consumer purchasing behaviors around the globe. Our technology helps manufacturers, marketers, and retailers radically improve their marketing impact, retail sales, and revenues. Our clients use PriceSpider’s proprietary technology to crawl the web and power their tools to reveal the secrets of exactly what people buy—as well as where, when, and how. We continue to push the boundaries of our technology to create amazing user experiences for both our clients and their consumers. Today PriceSpider is helping nearly 1,500 brands around the globe. Job Brief: As Head of Sales, you will be responsible for leading and growing the sales organization to meet ambitious revenue and growth targets. This role is critical in driving pipeline development, improving sales operations, and coaching high-performing teams across various markets and customer segments. The Head of Sales oversees and manages sales VPs and managers who lead respective teams, ensuring effective execution of sales strategies to meet revenue goals. This role spearheads the development and implementation of sales strategies that enable the entire team to thrive. You will collaborate with Marketing, Product, and Customer Success to ensure alignment throughout the customer journey, while building scalable strategies that support both immediate sales execution and long-term expansion. Key Responsibilities: Drive overall sales performance to meet and exceed company revenue goals. Hire, develop, and manage a team of sales managers and account executives. Build scalable processes for lead generation, opportunity management, and forecasting. Collaborate cross-functionally with Marketing, Product, and Customer Success to align messaging, customer feedback, and GTM execution. Monitor performance metrics and adjust tactics to improve win rates and cycle time. Own pipeline health and forecast accuracy. Develop training, coaching, and onboarding plans to improve team performance. Minimum Qualifications: 10+ years of sales experience, including 5+ years in a leadership role within a software or technology environment. Proven track record of consistently meeting or exceeding revenue goals and scaling sales teams. Deep understanding of B2B sales processes and methodologies (e.g., MEDDIC, Challenger, SPIN). Strong analytical skills and ability to use data for decision-making and forecasting. Experience with CRM systems (Salesforce, HubSpot) and sales enablement tools. Excellent communication, coaching, and people leadership skills. Bachelor's degree in a relevant field required; MBA or equivalent experience preferred. Benefits: PriceSpider encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. PriceSpider is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions: Flexible work-from-home arrangements 401K Match Flexible vacation Medical/Dental/Vision 16 weeks of paid parental leave (US) Technical stipend Professional development programs Wellness programs Location: We are hiring for this position in the US. This is a remote position. PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.