Zipline

Own and coordinate platform, data, and infrastructure programs to improve engineering velocity and reliability. | Over 6 years of technical program management experience, strong understanding of software lifecycles, and excellent communication skills. | About Zipline Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain. Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people. About You and The Role You’re a force of nature — someone who thrives on bringing order to chaos, driving clarity where there’s ambiguity, and pushing complex, cross-functional efforts across the finish line. As part of Zipline’s Program Management team, you’ll own execution for the platforms that power iteration speed and fleet scale: cloud/on-prem infrastructure, data pipelines and artifacts, CI/CD and developer productivity, simulation, and hardware-in-the-loop (HIL) validation. Your programs may range from onboard logging and data ingestion to large-scale load testing, build system modernization, and raising the fidelity/throughput of our validation environments. You’ll partner closely with infrastructure, data, autonomy, validation, and security teams to keep the engine of velocity running. What You’ll Do Own execution for platform programs: Define program goals, sequence priorities across cloud/on-prem, data platforms, CI/CD, sim, and HIL — and align with company objectives. Drive cross-functional execution: Coordinate with infra, data, autonomy, validation and product to deliver reliable pipelines, robust environments, and measurable reliability and performance targets. Measure and improve engineering velocity: Reduce build/test cycle times, improve data freshness and reliability, and increase simulation/HIL throughput and representativeness. Engage across the full lifecycle: From platform architecture and security reviews through rollout plans, migration/change management, and operational handoffs. Facilitate strategic decision-making: Lead tradeoff discussions on performance/cost/reliability, on-prem vs. cloud, and “build vs. buy” for tooling. Communicate program progress: Provide crisp visibility on timelines, risks, and outcomes to leadership and partner teams. Build and evolve program processes: Define metrics, run postmortems and retros, and harden roadmaps that scale with the fleet. What You’ll Bring Over 6 years of experience in technical program management (or equivalent) leading platform, data, or infrastructure initiatives serving multiple engineering teams. Experience as a Software Engineer working on the above is a strong plus. Strong understanding of modern software lifecycles, CI/CD, and developer workflow best practices. Proven ability to drive complex cross-team deliveries with clear prioritization, sequencing, and risk management. Excellent communication skills and the ability to influence outcomes across diverse technical stakeholders. Analytical, data-driven approach; comfortable defining and improving key metrics, including build times, data latency, and environment reliability and availability targets. Adaptability and resilience; experience introducing and scaling new processes and platforms. Familiarity with telemetry/log pipelines, distributed systems, cost/performance tradeoffs in mixed cloud/on-prem, simulation/HIL environments, and safety-critical software. What Else You Need to Know The starting cash range for this role is $165,000 - $210,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Build and optimize CI/CD pipelines, manage containerized infrastructure on Kubernetes, implement Infrastructure as Code with Terraform, support cloud environments on AWS, and enhance system observability. | Production experience with large scale Rails applications, proficiency with AWS, containerization and orchestration tools like Docker and Kubernetes, CI/CD tools, Infrastructure as Code, and observability tools. | Zipline is a well-funded and quickly growing SaaS company that works with many of the world’s top retailers across many industries. We have best-in-class NPS and CSAT scores, and our customers rave about us. Plus, we are a fully remote company with employees all over Canada, the United States and beyond! About Zipline’s Platform team: The Zipline Platform Team builds and maintains the foundation that keeps our platform reliable, secure, and scalable. Our mission is to empower our engineering team to deliver with confidence by providing a resilient infrastructure, streamlined CI/CD pipelines, and world-class developer experience. We focus on availability, performance, and reliability, while continuously improving our systems through observability, automation, and incident response practices. Ultimately, we enable Zipline to innovate quickly and safely, ensuring our platform can scale to meet the needs of every customer. About the Role: As an Intermediate Rails Engineer, you will play a key role in scaling and improving Zipline’s cloud infrastructure, CI/CD systems, and developer experience. You will help design automation solutions, manage containerized environments, and build tools that enable engineering teams to deliver software efficiently and reliably. This role blends hands-on cloud operations with infrastructure development. What you will do: Build, maintain, and optimize CI/CD pipelines to ensure scalable, reliable, and faster deployments. Collaborate with developers primarily Ruby on Rails to embed DevOps best practices into the development lifecycle. Implement Infrastructure as Code using Terraform to manage cloud resources. Manage and scale containerized infrastructure on Kubernetes. Support and evolve cloud environments on AWS (experience with GCP or Azure a plus). Enhance system observability through improved monitoring, alerting, and telemetry. Optimize database performance and scalability across PostgreSQL. Participate in on-call rotations and provide support for critical production issues. Partner with teams across engineering to improve platform quality, reliability, and developer experience. What we look for: Relevant production experience with large scale rails applications Proficiency with at least one major cloud provider (AWS preferred). Hands-on experience with containerization and orchestration tools (Docker, Kubernetes, ECS). Strong knowledge of CI/CD tools (like Jenkins, GitHub Actions, GitLab CI, CircleCI). Experience with Infrastructure as Code (like Terraform, Pulumi, Ansible). Proficiency in at least one programming language (Ruby preferred; Typescript/ JavaScript a plus). Strong understanding of observability tools (such as Datadog and Sentry) and practices. Excellent communication skills and a collaborative mindset. No problem managing your time as a remote employee. Proud of your craft, valuing clean code that scales to keep large teams productive. Technologies you'll work with Ruby on Rails Postgres, Redis, Elasticsearch Typescript, JavaScript, React, Webpack AWS, Heroku, Fastly, Terraform Github, CircleCI, Docker, Kubernetes Intercom, Slack, JIRA, Google Drive Compensation: At Zipline, we're committed to paying our team fairly, transparently, and in a way that supports growth. This role has a minimum annual salary within Canada of $128,000 CAD and a maximum of $192,000 CAD. This role has a minimum annual salary in the USA of $132,000 and a maximum of $198,000 USD. The broad salary ranges reflect the growth someone will experience in the role—from developing skills to reaching expertise within their career level. We’ve found that hiring team members with the expectation of being accomplished in the role sets them up for success, which for this position on the USA band means a starting salary of $148,500 USD Within the Canadian band, $144,000 CAD. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline’s impact on customers, product, and company. At Zipline, you’ll continue to have career development conversations with your manager to ensure your compensation grows as you advance. Our salary ranges are determined by market, factoring in our revenue and employee size, paying competitively at the 75th percentile. In higher cost of living markets, we apply 5-10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflective of the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay. Transparency is key to building trust in our compensation process. To better understand how this range is determined, we encourage you to ask as many questions as you'd like about compensation during the interview process to ensure clarity and confidence. What’s in it for you: Remote-first culture: Join a high performing, fully remote team and work where you're comfortable Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail. Time Off: Our flexible time-off policy ensures you stay refreshed and recharged. Plus, you’ll get a monthly stipend to get you out of the house—grab a coffee and work from your favorite spot! Benefits: World-class medical, dental, and vision policies. Team Connection: Annual company off-sites in fun locations. We've done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City. Sabbatical: A one month paid sabbatical after completing five years of working at Zipline. Volunteering: Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice. Learning: We support continuous learning and provide unlimited access to our Udemy Business account Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact. We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives. Want to learn more about how we work? We may be remote, but we’re anything but disconnected. Zipline is a thriving, dynamic team spread across the globe—collaborating, innovating, and having a blast along the way. Zipliners work from all over—vans, boats, Airbnbs, and everything in between. No office? No problem. Our culture still feels like one big hug. Even though we’re distributed, we make space to connect—whether it’s our weekly all-company social or gathering in person at our yearly retreats. We’re building something meaningful together, and we’re glad you’re thinking of joining us. We can’t wait to meet you!

Scale and improve cloud infrastructure, CI/CD systems, and developer experience by building automation, managing containerized environments, and supporting production systems. | Proficiency in at least one programming language (Ruby preferred), experience with AWS, Kubernetes, Docker, CI/CD tools, Infrastructure as Code (Terraform), observability tools, and strong collaboration skills in a remote environment. | Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe. About Zipline’s Platform team: The Zipline Platform Team enables Zipline to innovate quickly and safely, ensuring our platform can scale and adapt to meet the needs of every customer. Ultimately, we build and maintain the foundation that keeps our platform reliable, secure, and scalable. Our mission is to empower our wider engineering team to deliver with confidence by providing a resilient infrastructure, streamlined CI/CD pipelines, and world-class developer experience. We focus on performance, stability, and reliability, while continuously improving our systems through observability, automation, and improvement. About the Role: As an Intermediate Software Engineer, you will play a key role in scaling and improving Zipline’s cloud infrastructure, CI/CD systems, and developer experience. You will help design automation solutions, manage containerized environments, and build tools that enable our application development teams to deliver software efficiently and reliably. This role blends hands-on cloud operations with infrastructure development. What you will do: Partner with teams across engineering to improve platform quality, reliability, and developer experience. Enhance system observability through improved monitoring, alerting, and telemetry. Optimize database performance and scalability (primarily PostgreSQL). Collaborate with developers primarily using Ruby on Rails to embed DevOps best practices into the development lifecycle. Build, maintain, and optimize CI/CD pipelines to ensure scalable, reliable, and faster deployments. Implement Infrastructure as Code using Terraform to manage cloud resources. Manage and scale containerized infrastructure on Kubernetes. Support and evolve cloud environments on AWS (experience with GCP or Azure a plus). Participate in on-call rotations and provide support for critical production issues. What we look for: Proficiency in at least one programming language (Ruby preferred; Typescript/ JavaScript a plus). Relevant production experience with large-scale rails applications Proficiency with at least one major cloud provider (AWS preferred). Strong understanding of observability tools (such as Datadog and Sentry) and practices. Hands-on experience with containerization and orchestration tools (Docker, Kubernetes, ECS). Strong knowledge of CI/CD tools (like CircleCI, Jenkins, GitHub Actions, GitLab CI). Experience with Infrastructure as Code (like Terraform, Pulumi, Ansible). Excellent communication skills and a collaborative mindset. Excellence as a remote contributor, managing time and communication with intention, staying connected to the team, and delivering results reliably Proud of your craft, valuing clean code that scales to keep large teams productive. Technologies you'll work with Ruby on Rails Postgres, Redis, Elasticsearch Typescript, JavaScript, React, Webpack AWS, Heroku, Fastly, Terraform Github, CircleCI, Docker, Kubernetes Intercom, Slack, JIRA, Google Drive Compensation: At Zipline, we're committed to paying our team fairly, transparently, and in a way that supports growth. This role has a minimum annual salary within Canada of $128,000 CAD and a maximum of $192,000 CAD. This role has a minimum annual salary in the USA of $132,000 and a maximum of $198,000 USD. The broad salary ranges reflect the growth someone will experience in the role—from developing skills to reaching expertise within their career level. We’ve found that hiring team members with the expectation of being accomplished in the role sets them up for success, which for this position on the USA band means a starting salary of $148,500 USD Within the Canadian band, $144,000 CAD. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline’s impact on customers, product, and company. At Zipline, you’ll continue to have career development conversations with your manager to ensure your compensation grows as you advance. Our salary ranges are determined by market, factoring in our revenue and employee size, paying competitively at the 75th percentile. In higher cost of living markets, we apply 5-10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflective of the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay. Transparency is key to building trust in our compensation process. To better understand how this range is determined, we encourage you to ask as many questions as you'd like about compensation during the interview process to ensure clarity and confidence. What’s in it for you: Remote-first culture: Join a high performing, fully remote team and work where you're comfortable Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail. Time Off: Our flexible time-off policy ensures you stay refreshed and recharged. Plus, you’ll get a monthly stipend to get you out of the house—grab a coffee and work from your favorite spot! Benefits: World-class medical, dental, and vision policies. Team Connection: Annual company off-sites in fun locations. We've done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City. Sabbatical: A one month paid sabbatical after completing five years of working at Zipline. Volunteering: Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice. Learning: We support continuous learning and provide unlimited access to our Udemy Business account Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact. We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives. Want to learn more about how we work? We may be remote, but we’re anything but disconnected. Zipline is a thriving, dynamic team spread across the globe—collaborating, innovating, and having a blast along the way. Zipliners work from all over—vans, boats, Airbnbs, and everything in between. No office? No problem. Our culture still feels like one big hug. Even though we’re distributed, we make space to connect—whether it’s our weekly all-company social or gathering in person at our yearly retreats. We’re building something meaningful together, and we’re glad you’re thinking of joining us. We can’t wait to meet you!

Track and analyze regulatory developments, support policy communications, maintain project trackers, and collaborate with cross-functional teams to advance drone logistics policy. | Current student pursuing relevant degree, strong research and writing skills, project management discipline, effective communication, and willingness to work primarily in-person. | About Zipline Zipline is on a mission to transform the way goods move. Our aim is to solve the world's most urgent and complex access challenges by building the first instant logistics system that serves all humans equally. Leveraging expertise in robotics and autonomy, Zipline designs, builds, and operates a fleet of cutting edge, autonomous delivery drones. We serve tens of millions of people around the world. Joining Zipline's Emerging Talent program as an intern is an opportunity to contribute to our promise of building a system that provides equitable access to critical healthcare supplies for millions of people. We believe that internships are more than just opportunities to learn by watching or doing low level tasks. We expect our interns to take on meaningful work that actively contributes to moving Zipline's mission forward, while learning real-world skills that will serve them in their careers for the long term. Join us, and build the future of logistics with the best humans around! About the Regulatory & Government Affairs Team The Regulatory and Government Affairs team is responsible for Zipline's policy, regulatory, and government engagement activities globally. The team develops and executes strategies to secure regulatory approvals, maintain ongoing compliance, and shape the policy environment to enable Zipline's growth. Working closely with regulators, elected officials, and their staff, across multiple disciplines, as well as multilateral and industry partners, the team ensures Zipline is able to safely and efficiently scale its operations and transform global logistics through innovative drone technology. The Role As a Public Affairs Intern at Zipline, you will play a hands-on role in helping to shape the policy environment that enables cutting-edge drone logistics to thrive. You'll track and analyze regulatory developments, support communications and policy engagement, and help prepare materials for, and attend, meetings with government officials. Your research and contributions will directly inform Zipline's strategy to expand safe, innovative, and scalable drone delivery networks. Along the way, you'll collaborate with experienced policy and government affairs experts, attorneys, communications, and cross-functional teams, gaining exposure to real-world regulatory problem-solving at the intersection of aviation, health, and technology. This internship offers a unique opportunity to learn, grow, and contribute meaningfully to Zipline's mission of transforming global logistics and increasing access to essential goods. What You'll Do Dive into regulatory research by: • * Tracking federal and state rules on aviation, drone operations, and autonomous logistics • Analyzing proposed legislation during the 2026 state legislative sessions to determine potential impact to Zipline • Mapping out land use and zoning processes in key deployment regions Help shape Zipline's voice with policymakers by: • * Contributing to Zipline's "policy toolkit" for local governments and planning bodies • Drafting external communications • Creating clear, visual materials to support Zipline's policy engagement Keep our team connected and on track by: • * • Maintaining trackers for approvals, hearings, and outreach timelines • Coordinating with legal, communications, and deployment teams to align on messaging and milestones • Providing regular updates on public affairs activities What You'll Bring • Current student pursuing a degree in law, public policy, political science, communications, or a related field • Research rigor and synthesis: able to find, interpret, and distill complex information into clear, concise takeaways and recommendations. • Strong writing + detail orientation: excellent spoken and written English, attention to detail, ability to produce clean, well-structured written content. • Project management discipline: organized, systematic, and dependable in juggling deadlines. • High-trust communicator: asks smart clarifying questions, listens actively, and collaborates effectively across teams. • Solution-oriented mindset and professionalism: responsive, proactive, and mission-driven. • Logistics: Ideally in-person at Zipline's San Francisco CA headquarters or Dallas-Fort Worth TX location. Remote options may be considered for graduate students; available for in-person meetings at a Zipline site as needed, with occasional U.S. travel if required. What Else You Should Know Our internships are full-time positions, in-person at our South San Francisco or Dallas office. We will host our Spring 2026 interns from January to April. Candidates are limited to three (3) applications within a 30-day period. The starting cash range for this role is $1,700 / week. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, and working location. Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities. We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply! Zipline is also committed to providing reasonable accommodations to individuals with disabilities. Please let your point of contact at Zipline know if you require any accommodations throughout your interview process.