Zip

Lead and manage a global technical support team, oversee escalations, and drive process improvements across Support, Product, and Engineering. | 7+ years in technical customer-facing roles with 3+ years people management experience, advanced knowledge of APIs, SSO, ERP, SQL, and debugging. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your role As a Manager, Technical Support (US) on the Customer team, you play a mission-critical leadership role in ensuring our customers receive fast, accurate, and technically excellent support. You will oversee the US Technical Support organization while sharing leadership responsibility for our Philippines-based team, driving global coverage, operational rigor, and service excellence. You will serve as a strategic connector between Support, Product, and Engineering, ensuring escalations are handled efficiently, systemic issues are identified early, and customers receive a consistently high-quality experience regardless of region. In this role, you’ll develop deep expertise across Zip’s rapidly expanding ecosystem: Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our broader workflow engine, while supporting marquee customers including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. Your impact will scale with Zip’s growth: every process you improve strengthens the technical foundation of our global Customer organization. You will Team Leadership & Global Coverage Lead and develop the US Technical Support team, establishing clear performance expectations, coaching plans, and career pathways. Share operational oversight of the Philippines team, partnering with regional leadership to ensure seamless 24/5 (or follow-the-sun) support coverage. Drive staffing models, workforce planning, and scheduling to meet SLA targets and response-time goals. Foster a culture of ownership, urgency, technical excellence, and customer advocacy. Technical Escalation & Issue Resolution Act as a senior escalation leader for complex technical issues, ensuring rapid triage and resolution. Guide teams through deep-dive investigations, reproduction steps, and ownership determination before routing to Engineering. Partner closely with Engineering to strengthen feedback loops and reduce time-to-resolution. Operational Excellence & Process Ownership Build and scale global escalation pathways from Customer → Product → Engineering. Standardize triage workflows, debugging practices, ticket handoffs, and prioritization frameworks. Identify systemic friction points and implement process improvements that enhance predictability and SLA performance. Leverage metrics and dashboards to manage team performance and continuously improve response quality and speed. Customer Advocacy & Cross-Functional Partnership Serve as the voice of the customer, surfacing trends and influencing product roadmap decisions. Partner with Sales, CSM, Onboarding, and TAM teams to support enterprise customers and high-impact launches. Step in directly with customers when urgent or highly technical situations require leadership engagement. Data, Tooling & Continuous Improvement Utilize observability tools, logs, and analytics platforms (e.g., DataDog) to identify patterns and operational risks. Drive knowledge management improvements to reduce escalations and increase Tier 1 resolution rates. Champion automation and AI-driven support capabilities to scale the organization efficiently. Qualifications 7+ years in technical, customer-facing roles with at least 3 years in a people management capacity within Technical Support or a similar function. Proven experience leading distributed or global teams. Strong track record partnering with Engineering and Product to resolve complex technical issues. Experience supporting enterprise-scale customers in SLA-driven environments. Demonstrated success building scalable processes and improving operational performance. Core Skills Exceptional leadership, communication, and stakeholder management skills. Strong operational mindset with the ability to balance strategy and execution. Excellent prioritization and decision-making in high-pressure environments. Ability to translate complex technical concepts for both executive and non-technical audiences. Fast learner capable of mastering complex architectures, workflows, and integrations. Technical Skills Advanced understanding of APIs (REST/GraphQL), OAuth, SSO (Okta, Azure AD), webhooks, and integration architectures. Experience working across ERP systems such as NetSuite, Oracle, or SAP. Familiarity with SCIM, identity provisioning, and access-control models. Strong knowledge of SQL and debugging methodologies. Ability to interpret logs, stack traces, and structured datasets (JSON, XML, CSV). Exposure to cloud platforms (AWS, Azure, GCP) and microservice architectures is preferred. Experience with languages such as Ruby, Python, or JavaScript is a plus. The salary range for this role is $110,000- $140,000per year. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise Perks & Benefits At Zip, we’re committed to providing our employees everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment + home office budget 💸 401k plan We’re looking for Zipsters who take ownership, communicate openly, have an underdog mindset, and want to accelerate innovation for every business in the world. If you’re excited by this mission—even if your experience doesn’t perfectly match—please apply. We are committed to building a diverse, inclusive workplace where everyone belongs.

Coordinate analyst relations activities including scheduling, tracking projects, and managing communications across time zones. | Requires 2+ years in project coordination or executive support, strong organizational and communication skills, and proficiency with Google Workspace, Slack, and calendar management. | Job Description: • Maintain AR operations: update relationship trackers, interaction logs, and program metrics • Schedule analyst interactions end-to-end: coordinate attendees, send invites, confirm logistics across timezones • Track project timelines for white papers, quadrants, RFIs, and briefings • Wrangle GMs, PMs, and PMMs to participate in analyst briefings and inquiries • Own the prep process: ensure the right people have the right materials at the right time • Monitor analyst firm portals (Gartner, Forrester, IDC, etc.) for deadlines, new research, and inquiry opportunities • Research and profile new analysts for relationship expansion • Track competitor mentions in analyst content and flag relevant intel • Draft routine analyst correspondence: scheduling emails, logistics, AR newsletter Requirements: • 2+ years of experience in project coordination, program management, executive support, or marketing operations • Proven ability to manage multiple workstreams and deadlines simultaneously • Track record of coordinating across busy stakeholders who don't report to you • Strong written communication skills—you'll represent AR to analysts and executives • Highly organized with sharp attention to detail • Self-directed and proactive; you see what needs doing and do it without being asked • Proficient in: Google Workspace, Slack, Excel/Sheets, calendar management • Comfortable working across timezones (US and EMEA) Benefits:

Coordinate analyst engagements, manage internal stakeholders, and track program elements to ensure smooth execution of the Analyst Relations program. | At least two years of experience in project coordination, program management, or executive support with strong organizational skills and proficiency in Google Workspace and Excel/Sheets. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Location: Remote (US or EMEA timezone preferred) Duration: 6-month contract Hours: 20-30 hours/week Reports to: Head of Research (part of Product Marketing) Your Role Zip is looking for an analyst relation (AR) Program Coordinator to join as a contractor supporting our analyst relations function. In this role, you will be the operational backbone of our AR program, coordinating analyst engagements, managing internal stakeholders, tracking projects, and ensuring nothing falls through the cracks. This role is about systems and stakeholder coordination. You'll make it possible for Zip to scale its AR program to new coverage areas and firms by handling the coordination, logistics, and program management that keeps the AR engine running. The ideal candidate is highly organized, thrives on making order out of chaos, and has a track record of getting busy people to do things on time (without having direct authority over them). You're the person who follows up, keeps trackers updated, and makes sure the right people are in the right room with the right materials. You Will Maintain AR operations: update relationship trackers, interaction logs, and program metrics Schedule analyst interactions end-to-end: coordinate attendees, send invites, confirm logistics across timezones Track project timelines for white papers, quadrants, RFIs, and briefings Wrangle GMs, PMs, and PMMs to participate in analyst briefings and inquiries Own the prep process: ensure the right people have the right materials at the right time Monitor analyst firm portals (Gartner, Forrester, IDC, etc.) for deadlines, new research, and inquiry opportunities Research and profile new analysts for relationship expansion Track competitor mentions in analyst content and flag relevant intel Draft routine analyst correspondence: scheduling emails, logistics, AR newsletter Qualifications 2+ years of experience in project coordination, program management, executive support, or marketing operations Proven ability to manage multiple workstreams and deadlines simultaneously Track record of coordinating across busy stakeholders who don't report to you Strong written communication skills—you'll represent AR to analysts and executives Highly organized with sharp attention to detail Self-directed and proactive; you see what needs doing and do it without being asked Proficient in: Google Workspace, Slack, Excel/Sheets, calendar management Comfortable working across timezones (US and EMEA) Nice to Have Experience in analyst relations, PR, communications, or agency work B2B SaaS or enterprise software background Familiarity with analyst firms (Gartner, Forrester, IDC, Spend Matters) Procurement, finance, or enterprise software domain knowledge Experience with using AI tools intelligently on sensitive tasks The hourly range for this role is $38-$48. The hourly rate for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Manage enterprise SaaS accounts, negotiate renewals, and serve as a product and procurement expert to drive customer retention and expansion. | Over 5 years of SaaS experience, with skills in customer management, negotiation, and technical product knowledge, especially in enterprise environments. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role You are a trusted advisor, strategic thinker, and a closer - you’re selling to Global 2000 companies to deliver immense ROI in an efficient, value-base renewal and upsell Partner with Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future You’re a builder and pushing the limits of the possible - a founding member of the Enterprise Account Management team. You’ll help establish the playbooks, the culture, and best practices. Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed. Manage current customers on multi-year contracts to ensure customer value realization. You Will Become a product expert – learning the Zip platform through and through, so that you’re demo ready Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers Be adaptable and flexible – as part of an early-stage hyper growth company, we are rapidly growing out our process but we want to you to help shape our sales process Qualifications 5+ year of technology SaaS experience at enterprise level Experience selling to procurement, finance, legal Experience driving customer retention and adoption of a SaaS product for enterprise accounts Customer management skills; including sales, Account management, and customer service Self-driven – you don’t need someone to motivate you to put in your best every day You’d describe yourself as organized, efficient with your time, and excellent communicator Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach Willing to go the extra mile to make sure our customers, company, team, and yourself succeed The salary range for this role is $290,000 - $315,000 OTE. The OTE for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Own GTM operations, act as a strategic partner, drive cadence and accountability, lead cross-functional initiatives, and build data-driven insights. | 8+ years in sales strategy, revenue operations, or similar, with strong analytical skills, experience with GTM systems, and excellent communication. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role As a member of Zip’s GTM Strategy & Operations team, you’ll be a key partner to Sales, Marketing, and the broader executive team - driving strategic planning, operational execution, and analytical rigor across our revenue engine. This team sits at the intersection of go-to-market execution, company strategy, and systems - giving you a unique seat at the table to shape the trajectory of the business. You’ll operate as a true business partner and execution arm for our revenue leaders - owning the core rhythms, models, and metrics that power GTM performance. What You’ll Do Own GTM operations for a business unit: Lead day-to-day operations and long-term planning for one or more sales segments, including territory design, comp plans, sales metrics, reporting, and “whatever it takes.” Act as a strategic thought partner: Be the go-to partner for sales leadership and execs - whether it’s solving complex problems, framing key decisions, or bringing structure to ambiguity. Drive GTM cadence and accountability: Run the operating rhythm - owning pipeline reviews, forecast calls, QBRs, and leadership syncs. You’ll push velocity, track outcomes, and ensure every meeting drives impact. Lead cross-functional execution: Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward - bringing a GTM perspective to company-wide efforts and ensuring alignment across teams. Build with data: Use SQL, spreadsheets, and BI tools to structure analysis, validate assumptions, and uncover insights that improve GTM execution and drive growth. Own special projects: From compensation design to rep productivity modeling to account segmentation - you’ll own critical, high-impact workstreams that move the business forward. What We're Looking For 8+ years of experience in sales strategy, revenue operations, consulting, investing, or a similar high-performance environment. Strong analytical and modeling skills - you’re fluent in Excel/Sheets and can write SQL or are willing to learn. Deep understanding of go-to-market motions and SaaS business models, with battle-tested views on comp, funnel metrics, over-assignment, and enrichment. Experience working closely with GTM systems like Salesforce, Outreach, Clari, and Gong. Excellent written and verbal communication - you can structure thinking clearly, write concise memos, and present to executives with confidence. Attention to detail - you go deep on problems, sweat the edge cases, and set the quality bar high. High bias for action - you move fast, think in tradeoffs, and find a way forward when others see blockers. Technically inclined - you’re not afraid of Salesforce Flows, brittle validation rules, or stitching together data across systems. A collaborative mindset - you’re opinionated but open to all perspectives, and you know how to drive alignment across stakeholders. A proven operator - you’ve managed large, ambiguous projects that required both strategic thinking and tactical execution. The salary range for this role is $170,000 - $230,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF or NY employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Leading consumer insights and innovation initiatives to drive product development and strategic planning. | Extensive experience in consumer research, innovation, and strategic leadership, with a focus on global and cross-functional projects. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! As Zip's Senior Community Marketing Manager, you will own our end-to-end community strategy, execution, and member experience. You will build and scale an exceptional community where procurement and finance leaders connect, learn, and shape the future of their profession. This is a highly visible role focused on delivering measurable impact across engagement, thought leadership, pipeline influence, and customer advocacy. This role spans four core pillars: Community Events & Meetups, Influencer & Thought Leadership Programs, Community Forum & Engagement, and Community Learning & Development (supporting). The ideal candidate is either a former procurement or finance leader who deeply understands the space, or a proven community builder with a track record of creating and scaling high-impact B2B communities. Key Responsibilities Community Events & Meetups Plan and execute monthly in-person regional meetups across the US and EMEA, built for the community, by the community Design and activate community experiences at Zip's flagship events, including Zip Forward and Tier 1 industry tradeshows Own a robust virtual events program, including monthly webinars focused on product updates, community-led topics, and professional development Experiment with new formats, such as community-hosted experiential events held at customer offices Influencer & Thought Leadership Programs Drive influencer marketing by identifying, recruiting, and activating top procurement, finance, and enterprise transformation thought leaders for content creation, sponsorships, speaking programs, and brand amplification Partner with Zip's Content, Research, and Enterprise Transformation Office teams to develop and execute a cohesive thought leadership strategy for the Margin Makers community Enable community members to build their personal brands through blogs, interviews, social content, and speaking opportunities Community Forum & Engagement Own and manage Zip's Slack-based community, driving daily engagement, knowledge sharing, and meaningful peer-to-peer interaction Serve as community moderator by facilitating discussions, running polls, answering questions, and establishing engagement best practices Launch and manage peer matchmaking programs, referral initiatives, and recognition programs that spotlight community leaders Community Learning & Development (Supporting) Partner with the Head of Education to drive adoption of Zip's learning and certification programs within the community Align educational offerings with broader community and marketing strategies to maximize participation and member value Qualifications: Community Marketing Professional 5+ years building and scaling B2B SaaS communities with measurable impact Proven experience planning and executing virtual and in-person community events Strong facilitator with excellent communication skills and relationship-building abilities Proficient with community platforms (Slack, webinar tools, event management software) Experience working cross-functionally with content, product, and marketing teams Familiarity with procurement, finance, or enterprise SaaS is a plus Former Procurement or Finance Leader 5+ years of experience in procurement or finance Strong network and credibility within the procurement and/or finance community Passion for building practitioner communities and facilitating peer learning Experience with thought leadership (speaking, writing, or content creation) Natural connector with excellent communication skills Eagerness to learn community marketing tools and best practices The salary range for this role is $120,000 - $170,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Leading strategic initiatives, designing and operationalizing processes, and working with leadership to drive measurable impact. | 4-8 years of experience in management consulting, investment banking, private equity, business operations, or high-growth startups, with strong analytical skills and experience creating scalable processes. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role As a Business Operations Manager, you’ll be part of a small, high-leverage team responsible for tackling Zip’s most important business challenges. You’ll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes. You Will Lead strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes. Take ownership of projects end-to-end, from scoping and analysis through execution and implementation. Partner cross-functionally with Product, Marketing, Sales, Customer Success, and People teams to deliver operational improvements and inform strategic decision-making. Build scalable processes and systems “zero-to-one” and improve existing workflows for efficiency and growth. Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership. Define success metrics, track performance, and ensure accountability across key initiatives. Qualifications 4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, or related). 4-8 years of experience in management consulting, investment banking, private equity, business operations, or at a high-growth startup. Proven ability to independently drive complex projects under ambiguity and deliver results. Strong analytical skills, including experience building models and working with business data. Excellent communication and stakeholder management skills; able to influence across levels and functions. Demonstrated ability to create and operationalize new processes, systems, or programs. Preferred Qualifications Based in SF or willing to relocate; in-person role. Experience at a high-growth B2B SaaS company. Familiarity with SQL or data visualization tools. Prior exposure to both Product and GTM organizations. MBA from a top institution. The salary range for this role is $150,000–$210,000 plus equity. Final compensation is determined based on job-related factors including experience, skills, and location. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Oversee and improve global technical support operations, handle escalations, and partner with engineering and product teams. | 7+ years in technical customer support roles, experience managing distributed teams, strong technical knowledge of APIs, integrations, and enterprise systems. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your role As a Manager, Technical Support (US) on the Customer team, you play a mission-critical leadership role in ensuring our customers receive fast, accurate, and technically excellent support. You will oversee the US Technical Support organization while sharing leadership responsibility for our Philippines-based team, driving global coverage, operational rigor, and service excellence. You will serve as a strategic connector between Support, Product, and Engineering, ensuring escalations are handled efficiently, systemic issues are identified early, and customers receive a consistently high-quality experience regardless of region. In this role, you’ll develop deep expertise across Zip’s rapidly expanding ecosystem: Procurement, Intake, Approvals, Suppliers, ERP and SSO integrations, and our broader workflow engine, while supporting marquee customers including Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. Your impact will scale with Zip’s growth: every process you improve strengthens the technical foundation of our global Customer organization. You will Team Leadership & Global Coverage Lead and develop the US Technical Support team, establishing clear performance expectations, coaching plans, and career pathways. Share operational oversight of the Philippines team, partnering with regional leadership to ensure seamless 24/5 (or follow-the-sun) support coverage. Drive staffing models, workforce planning, and scheduling to meet SLA targets and response-time goals. Foster a culture of ownership, urgency, technical excellence, and customer advocacy. Technical Escalation & Issue Resolution Act as a senior escalation leader for complex technical issues, ensuring rapid triage and resolution. Guide teams through deep-dive investigations, reproduction steps, and ownership determination before routing to Engineering. Partner closely with Engineering to strengthen feedback loops and reduce time-to-resolution. Operational Excellence & Process Ownership Build and scale global escalation pathways from Customer → Product → Engineering. Standardize triage workflows, debugging practices, ticket handoffs, and prioritization frameworks. Identify systemic friction points and implement process improvements that enhance predictability and SLA performance. Leverage metrics and dashboards to manage team performance and continuously improve response quality and speed. Customer Advocacy & Cross-Functional Partnership Serve as the voice of the customer, surfacing trends and influencing product roadmap decisions. Partner with Sales, CSM, Onboarding, and TAM teams to support enterprise customers and high-impact launches. Step in directly with customers when urgent or highly technical situations require leadership engagement. Data, Tooling & Continuous Improvement Utilize observability tools, logs, and analytics platforms (e.g., DataDog) to identify patterns and operational risks. Drive knowledge management improvements to reduce escalations and increase Tier 1 resolution rates. Champion automation and AI-driven support capabilities to scale the organization efficiently. Qualifications 7+ years in technical, customer-facing roles with at least 3 years in a people management capacity within Technical Support or a similar function. Proven experience leading distributed or global teams. Strong track record partnering with Engineering and Product to resolve complex technical issues. Experience supporting enterprise-scale customers in SLA-driven environments. Demonstrated success building scalable processes and improving operational performance. Core Skills Exceptional leadership, communication, and stakeholder management skills. Strong operational mindset with the ability to balance strategy and execution. Excellent prioritization and decision-making in high-pressure environments. Ability to translate complex technical concepts for both executive and non-technical audiences. Fast learner capable of mastering complex architectures, workflows, and integrations. Technical Skills Advanced understanding of APIs (REST/GraphQL), OAuth, SSO (Okta, Azure AD), webhooks, and integration architectures. Experience working across ERP systems such as NetSuite, Oracle, or SAP. Familiarity with SCIM, identity provisioning, and access-control models. Strong knowledge of SQL and debugging methodologies. Ability to interpret logs, stack traces, and structured datasets (JSON, XML, CSV). Exposure to cloud platforms (AWS, Azure, GCP) and microservice architectures is preferred. Experience with languages such as Ruby, Python, or JavaScript is a plus. The salary range for this role is $110,000- $140,000per year. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise Perks & Benefits At Zip, we’re committed to providing our employees everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment + home office budget 💸 401k plan We’re looking for Zipsters who take ownership, communicate openly, have an underdog mindset, and want to accelerate innovation for every business in the world. If you’re excited by this mission—even if your experience doesn’t perfectly match—please apply. We are committed to building a diverse, inclusive workplace where everyone belongs.

Partner with sales and customer success teams to design, build, and deploy AI-powered automation solutions for enterprise clients, managing end-to-end implementations and integrations. | Over 5 years in technical customer-facing roles with experience in AI/LLM solutions, APIs, middleware, and enterprise system integrations, along with strong communication skills. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your role As a Solutions Consultant on the Zip AI team, you'll be the technical partner enterprise customers trust to bring AI-powered automation to life. You'll work hands-on with procurement, finance, and operations leaders to design, build, and deploy AI agents that transform how their teams work—from invoice processing to contract review and beyond. This role blends deep technical work with strategic customer engagement. You'll architect agent workflows, optimize prompts, integrate with complex tech stacks, and guide customers from initial discovery through successful deployment and expansion. Working closely with Sales, Customer Success, and Product, you'll help customers unlock the full potential of Zip's AI platform while bringing field insights back to shape our roadmap. You'll work with a variety of industries and company stages. Current customers include Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. You will Partner with Sales and Customer Success to deeply understand customer requirements, translate them into technical solutions, and serve as a trusted advisor from initial evaluation through deployment and expansion Lead technical discovery to map customer workflows, identify automation opportunities, and design agent architectures that deliver measurable value Build and optimize AI agents—configuring workflows, writing and refining prompts, and tuning agent behavior to meet customer requirements Own integrations between Zip AI agents and customer systems (ERPs, CLMs, ticketing, TPRM, and other procurement tools) using middleware and iPaaS platforms Drive successful implementations end-to-end—scoping requirements, documenting architecture, testing configurations, troubleshooting issues, and ensuring smooth go-lives Enable customer teams to manage and improve their agents, building confidence and long-term self-sufficiency Gather insights on how customers are deploying AI agents, identify emerging patterns, and deliver structured feedback to Product and Engineering Qualifications 5+ years of experience in technical customer-facing roles such as Solutions Architect, Solutions Engineer, Technical Consultant, or Implementation Engineer Hands-on experience building or deploying AI/LLM-powered solutions, with a working understanding of functional LLM fundamentals and prompt engineering Strong technical credibility—you can lead architectural discussions, work through complex integration challenges, and earn the trust of technical stakeholders Experience with middleware platforms, iPaaS tools, or integration architecture; comfortable with REST APIs, webhooks, and authentication protocols Track record of managing enterprise customer engagements and delivering successful implementations in fast-paced environments Strong communication skills with the ability to translate technical concepts for non-technical stakeholders across procurement, finance, and operations Extreme attention to detail and a relentless focus on customer outcomes Nice to Have: Experience with agent-building tools (e.g., n8n, Glean) or familiarity with MCP (Model Context Protocol) Background in ERP, P2P, CLM, or procurement systems Python or JavaScript scripting experience The salary range for this role is $130,000- $15%,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits 📈 Equity in a hypergrowth company 💻 Apple equipment and home office budget 🌴 Flexible PTO 🚠 Team-building events and happy hours 🍱 In-office meals and snacks 💊 Medical, dental, and vision coverage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Manage go-to-market strategies, develop narratives and value propositions, and collaborate with cross-functional teams to drive product success. | Requires 5+ years in product marketing, strong communication skills, experience in SaaS, and ability to work in a fast-paced environment. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Please note, we are looking for someone who will be able to come into our downtown San Francisco office on a hybrid basis (3 days / week). Your role We are looking for a Product Marketing Manager (experience dependent, we are open to hiring Senior up to Lead level) who will be responsible for managing the go-to-market strategy, positioning, and sales enablement programs for Zip’s emerging offerings. The ideal candidate for this position is a product marketing champion with exceptional communication abilities, creative flair, and strong analytical skills. You’re someone who can both build and execute, operate without a set playbook, and thrive in a fast-paced environment. As a strategic cross-functional partner, you’ll drive alignment across our go-to-market, product, design, and engineering teams and engage in meaningful research with customers and the broader market. Example initiatives include spearheading launches of innovative procurement products, creating tools to boost sales effectiveness in new segments, interacting with analysts and trade press, and delivering presentations to customers, partners, and internal audiences. You will • Collaborate with product management and key executives to define the vision, strategy, and roadmap for Zip’s portfolio of products • Develop narratives and value propositions to effectively target buyers, analysts, press, internal teams, and partners • Partner with internal teams to create compelling content (one-pagers, sales pitches, webinar presentations, blogs, webpages, whitepapers, customer stories, etc.) that generate pipeline and accelerate sales • Deeply understand the competitive landscape and analyze competitors to identify strengths, weaknesses, opportunities, and threats • Collaborate with sales teams to build enablement programs, sales plays, and other critical materials that differentiate our solution • Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of product marketing initiatives and identify areas for improvement • Identify new market opportunities and inform go-to-market strategies by gathering customer feedback, researching market trends, and understanding the regulatory landscape Qualifications • 5+ years of product marketing experience in a fast-paced, B2B SaaS company • Mastery of foundational product marketing skills (messaging & positioning, go-to-market strategy, audience segmentation, sales enablement, content creation, market research, etc.) • Proven track record of building and maintaining strong relationships with product management and other cross-functional teams • Excellent communication, storytelling, and presentation skills (written, verbal, and visual) • Experience extracting insights from data, articulating findings, and influencing stakeholders on strategic proposals • Strong project management skills in order to plan and execute multiple projects simultaneously • An ability to work both independently and collaboratively • Bachelor's degree or higher in a related field of study Nice to haves • Experience and/or domain knowledge in the B2B procurement, finance, or workflow management space • Deep understanding of the enterprise technology sales motion and end-to-end customer lifecycle • Master’s degree or MBA The salary range for this role is $170,000 - $200,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. • 📈 Start-up equity • 🦷 Full health, vision & dental coverage • 🍽️ Catered lunches & dinners for SF employees • 🚍 Commuter benefit • 🚠 Team building events & happy hours • 🌴 Flexible PTO • 💻 Apple equipment plus home office budget • 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Configure and manage SAP environments, manage user access and security provisioning, support cross-functional teams, and stay current on SAP ecosystem updates. | Strong functional and administrative experience in SAP S/4HANA, Ariba, MDG, BTP, deep knowledge of SAP security and provisioning, and ability to configure SAP environments. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your role We are looking for an SAP System Administrator / Business Systems Analyst to configure and manage our SAP environments from a functional standpoint. This role will partner cross-functionally to unblock EPD and GTM teams on product development and strategic sales. You will • Act as SME across SAP S/4HANA, Ariba, MDG, BTP Cockpit, and general security provisioning. • Manage user access and security provisioning for both internal employees and external contractors. • Ensure contractors receive proper Admin & Developer access. • Enable SCs / SEs to easily spin up Zip SAP demo and implementation environments. • Stay current on SAP ecosystem updates and functionality releases, e.g.: • Awareness of SAP ECC sunset in 2027 and its impact on prospects/customers. • Knowledge of SAP’s evolving system combinations and deployment models. • Configure and manage both Public Cloud and Private Cloud SAP environments, with understanding of nuances between the two. • Support knowledge transfer to EPD & GTM teams on functionality changes and new SAP capabilities. • Evaluate customer-specific requirements outside of our current SAP scope, and enable these in our SAP environments. • Partner with EPD to build the required connectivity and deliver end-to-end experiences. Qualifications • Strong functional and administrative experience in SAP S/4HANA, Ariba, MDG, and BTP. • Deep knowledge of SAP security, provisioning, and environment configuration. • Practical understanding of SAP Public Cloud vs. Private Cloud vs. On-Premise. • Ability to bridge functional and technical requirements between customer needs, GTM, and EPD. • Up-to-date on SAP roadmap (e.g., ECC end of support timelines, new functionality rollouts). • Hands-on mindset: able to configure environments, not just design them.

Design and own core financial models that support the annual plan and long-range forecast. Partner with various leaders to evaluate roadmap investments and align on strategic priorities across the business. | Candidates should have 2+ years of experience in private equity, investment banking, or consulting. Familiarity with technology/SaaS business models and excellent financial modeling skills are essential. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role We are seeking a Strategic Finance Associate to join our growing Strategic Finance team, with a focus on Product finance. In this role, you will work closely with Product, Engineering, and GTM leaders to shape the financial strategy of our business. You will build and maintain financial models, develop KPI frameworks, and deliver insights that influence product investments and growth priorities. This is a high-visibility, high-impact role where you’ll play a critical part in connecting product strategy with financial outcomes, supporting long-range planning, and influencing decisions at the executive and board level as Zip continues to scale. What you’ll do Design and own core financial models that support our annual plan, long-range forecast, and multi-product growth strategy Partner with Product, GTM, and Operations leaders to set topline targets, evaluate roadmap investments, and align on strategic priorities across the business Build and maintain KPI frameworks that track product performance and sales efficiency, creating a holistic view of business performance to guide resource allocation decisions Support executive decision-making by preparing high-quality board materials, investor updates, and leadership presentations Drive company-wide forecasting and reporting processes across revenue, expenses, headcount, cash flow, and retention metrics What you’ll need 2+ years of private equity, investment banking, consulting, or similar experience Experience in strategic finance at a high-growth technology company is a plus Familiarity with technology / SaaS business models Excellent financial modeling and quantitative skills Extreme attention to detail and a high regard for precision Strong written and verbal communication Ownership mindset with the ability to collaborate across diverse teams and stakeholders The salary range for this role is $120,000-$160,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Lead and execute strategic cross-functional business initiatives, build scalable processes, analyze performance metrics, and partner with senior leadership to drive measurable impact. | 4-8 years in business operations or related fields, strong analytical and communication skills, ability to manage complex projects independently, preferably experience in B2B SaaS, SQL knowledge, and willingness to work in-person in SF. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role As a Business Operations Manager, you’ll be part of a small, high-leverage team responsible for tackling Zip’s most important business challenges. You’ll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes. You Will Lead strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes. Take ownership of projects end-to-end, from scoping and analysis through execution and implementation. Partner cross-functionally with Product, Marketing, Sales, Customer Success, and People teams to deliver operational improvements and inform strategic decision-making. Build scalable processes and systems “zero-to-one” and improve existing workflows for efficiency and growth. Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership. Define success metrics, track performance, and ensure accountability across key initiatives. Qualifications 4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, or related). 4-8 years of experience in management consulting, investment banking, private equity, business operations, or at a high-growth startup. Proven ability to independently drive complex projects under ambiguity and deliver results. Strong analytical skills, including experience building models and working with business data. Excellent communication and stakeholder management skills; able to influence across levels and functions. Demonstrated ability to create and operationalize new processes, systems, or programs. Preferred Qualifications Based in SF or willing to relocate; in-person role. Experience at a high-growth B2B SaaS company. Familiarity with SQL or data visualization tools. Prior exposure to both Product and GTM organizations. MBA from a top institution. The salary range for this role is $150,000–$210,000 OTE, with equity included. Final compensation is determined based on job-related factors including experience, skills, and location. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Manage and streamline the feedback and feature request process between customer-facing teams and product teams to ensure alignment and clear communication. | 4-8+ years in product operations or related roles in SaaS, strong communication skills, ability to translate customer feedback into product insights, and experience coordinating cross-functional teams. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role We’re hiring a Product Operations Manager to drive alignment between customer-facing teams and our product roadmap. In this role, you’ll design and lead processes that ensure the right feedback reaches product teams, and that clear, consistent updates make it back to the field. You’ll serve as a critical link between EPD, the rest of the company, and our customers—supporting visibility, coordination, and execution at scale. You Will Own the feature request and feedback management process: intake, triage, tracking, and resolution across Product, Engineering, Sales, Support, and CS Serve as the connective tissue between GTM/Customer Teams and Product—ensuring field teams are equipped with visibility into roadmap status and rationale Develop reporting and insights to highlight customer needs, drive prioritization conversations, and influence roadmap direction Facilitate the delivery of clear, consistent product updates to internal and external stakeholders Build scalable systems that reduce ambiguity and improve accountability across the feedback and triage lifecycle Qualifications 4 - 8+ years in product operations, program management, sales engineering, or customer-facing roles at a SaaS company Experience working closely with both GTM/Customer and Product/Engineering teams Ability to translate customer feedback into structured insights that influence product direction Strong communication and storytelling skills—both written and verbal Detail-oriented, systems-driven, and able to manage cross-functional coordination at scale The salary range for this role is $160,000 - $220,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Lead and support onboarding and implementation of the procurement platform for new customers, manage customer requirements, collaborate with product and engineering teams, and improve post-sales processes. | 2+ years in procurement or ERP system consulting or managing customer relationships in B2B SaaS, experience with procurement or ERP tools, strong communication, proactive, and comfortable with software configuration. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role We’re looking for a Solutions Consultant to lead and/or support onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap. As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks, etc. You Will • Supporting and/or leading onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems • Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch • Support and/or lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip • Proactive project management across many customers, to manage requirements and tasks across onboardings • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible • Continuously improve the post-sales processes to help our customers accelerate the time to value Qualifications • 2+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company • Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.) • Fantastic communication skills • Extreme attention to detail and pride yourself in being incredibly proactive • Experience working with product and engineering teams • You’re able to push back and still make people happy • Comfortable with software configuration (not necessarily technical skills, which would be a plus) • Willing to do whatever it takes to make Zip and its customers happy. The OTE compensation range for this role is $95,000 - 120,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. • 📈 Start-up equity • 🦷 Full health, vision & dental coverage • 🚠 Team building events & happy hours • 🌴 Flexible PTO • 💻 Apple equipment plus home office budget • 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!