Zip

Build and operate global multi-cell architectures and own core infrastructure components including Kubernetes and AI infrastructure. | At least 4 years software engineering experience, bachelor's degree in CS or related field, U.S. citizenship or permanent residency, and experience operating large-scale platforms. | About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role We are looking for an experienced software engineer to join the Core Infrastructure team in San Francisco, CA. This role will become a key contributor to Zip’s multi-region expansion, and take ownership in one or more of the Core Infra components, such as Kubernetes platform, AI infrastructure and more. You Will Play a pivotal role in multi-region growth by building and operating global multi-cell architectures. Assume end-to-end ownership of one or more infrastructure components, including Kubernetes platforms, AI Infra, observability, deployment pipeline and cost optimization. Champion technical excellence by leading the design, implementation, and operational excellence of highly scalable systems. Partner with engineering colleagues to accelerate and empower Zip’s product roadmap. Qualifications U.S. Citizenship or Lawful Permanent Resident status required. 4 years of experience in software engineering. Strong track record of building and operating large scale platforms or infrastructure independently. Excellent communication skills, both written and verbal. Bachelor's degree or higher in Computer Science or a related technical field (e.g., Physics, Mathematics). Nice to have Hands-on expertise in building and operating large-scale systems, utilizing technologies like AWS, Datadog, Kubernetes, and open-source solutions such as Celery, Redis, Docling and DBOS. Demonstrated effective collaboration with internal stakeholders across multiple time zones. The salary range for this role is $165,000 - $240,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Own product quality OKRs and build Playwright automation in TypeScript, collaborating with teams to ensure release quality. | Proven end-to-end QA ownership in SaaS with Playwright and TypeScript skills and preferably financial workflow experience. | About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role You're a quality engineer who thinks like a customer and works like an owner. You don't wait to be handed a test plan — you read the PRD, join the bug bash, and come back with edge cases no one else found. You have a strong automation-first instinct and the technical depth to build it: you write Playwright tests in TypeScript the way an engineer writes production code — with care, structure, and an eye toward maintainability. You thrive in fast-moving environments. Zip ships four days a week, and you're the person who makes that pace feel safe rather than reckless. You're comfortable with ambiguity, skilled at managing a large manual workload when it matters, and motivated by the idea that great quality is a product discipline, not a catch-net. You care about the product, not just the test suite. You put on the customer hat, dig into real failure patterns, and use what you find to improve coverage, process, and product — not just to close tickets. You Will Own product quality OKRs in partnership with the EPD team — staying ahead of customer-reported issues by analyzing failure patterns, improving test coverage, and surfacing regressions before they reach production Build and maintain Playwright automation (TypeScript) as the primary testing approach, aligned with the testing pyramid across UI, integration, and unit layers — and partner with engineering to expand that coverage over time Own the quality gate for every release cycle: review PRs lacking test coverage, collaborate with an offshore QA team on regression execution, and partner with engineering to resolve release-blocking issues fast Embed deeply with the product team to develop domain expertise, own end-to-end test plans, and drive quality outcomes for new features and releases Serve as Zip's quality advocate in the deploy process — not just flagging issues, but actively raising the bar across the team for how testing gets done Continuously improve QA processes, tooling, and documentation based on what's working and what isn't — you treat the test suite as a living system, not a static artifact Qualifications Proven track record owning QA end-to-end in a fast-moving SaaS environment — independently developing test plans, triaging failures, and driving resolution without needing direction on what to cover Strong Playwright and TypeScript skills — you write automation tests with the same care and structure you'd apply to production code; experience with pytest or Python is a plus Automation-first mindset with a working knowledge of the testing pyramid — you can speak credibly to when and why to use unit, contract, integration, and UI tests, and you prioritize accordingly Demonstrated ability to collaborate across EPD functions — you communicate test plans clearly, align with stakeholders on coverage decisions, and reduce friction for product teams rather than adding to it Sharp attention to detail and a customer-first orientation — you debug, refactor, and review test cases with edge cases and real user behavior in mind, not just the happy path Experience with financial or transactional workflows (invoices, bills, payments, or payouts) is a strong plus Nice to Haves Experience with SaaS release workflows, performance testing, or accessibility testing Domain knowledge in procurement, spend management, or contract management Familiarity with Python, Selenium WebDriver, or Cypress The salary range for this role is $157,250 - $194,250. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 100% health, vision & dental coverage options 🍽️ Catered breakfast, lunch, & dinner 🌴 Flexible PTO 🏋️‍♀️ ClassPass membership 🚍 Monthly commuter benefit 🚠 Team building events & happy hours 💻 Home office stipend 🛜 Phone/internet reimbursement 🍼 Paid parental leave 🧑‍🧑‍🧒‍🧒 Fertility stipend 💸 401k plan 🤖 Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Lead technical evolution of core storage and search infrastructure with focus on multi-region architecture and disaster recovery. | 5+ years in software engineering with hands-on experience in large-scale distributed storage and search systems. | About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role The Online Storage team is a foundational infrastructure team within Zip's Engineering organization. We own and operate the core storage, search, and permissions infrastructure that powers everything Zip's product teams build—spanning relational databases (Aurora RDS), caching layers (Elasticache, MemoryDB), DynamoDB, S3, OpenSearch, and the permissions framework that ensures every user sees exactly the data they're authorized to see. As a Senior Software Engineer and Site Tech Lead, you will be the senior technical voice in Toronto for both the Storage and Search domains. You will partner closely with Online Storage leadership in San Francisco, drive technical execution across the Toronto cohort, and play a hands-on role in re-architecting foundational systems to support Zip's global expansion. Your technical leadership will raise the bar for the engineers around you while directly shipping work that enables Zip to serve enterprise customers across multiple continents. You Will Serve as the site tech lead for the Online Storage team in Toronto, providing technical direction and day-to-day guidance to engineers across the Storage and Search domains. Evolve Zip's search infrastructure—including OpenSearch, search APIs, and Global Search—from a fragmented set of systems toward a unified, intelligent, and measurable search platform. Evolve Zip's core storage stack—Aurora RDS, Elasticache, MemoryDB, DynamoDB, and S3—to support multi-region, multi-cell architectures as Zip expands across the US and EU. Drive complete cell isolation: eliminate cross-cell database and search connections so that a failure in one cell cannot cascade to another. Mature disaster recovery posture across every stateful system, validating RTO and RPO targets through practiced fire drills rather than aspirational documentation. Improve the performance and debuggability of Zip's data layer, giving engineers across the org clear tooling to diagnose and resolve regressions quickly. Collaborate with the SF-based Online Storage team and product engineering teams to design new features and architectural patterns that better support Zip's scale and enterprise requirements. Act as a technical mentor and role model for engineers on the Toronto team, fostering growth and maintaining a high quality bar for all technical outcomes. Your Qualifications 5+ years of software engineering experience, with significant time spent on platform or infrastructure teams. Deep, hands-on experience with large-scale distributed storage systems—relational databases, caching layers, and cloud-managed storage (Aurora RDS, Redis/Elasticache, DynamoDB, S3, or equivalents). Proven experience designing or operating search infrastructure (OpenSearch, Elasticsearch, or similar) at scale, including relevance tuning, index architecture, and freshness considerations. Track record of delivering large, complex infrastructure projects end-to-end with high quality and clear communication to stakeholders. Demonstrated ability to provide technical leadership to other engineers—through design reviews, mentorship, and setting standards—whether or not you have held a formal management role. Nice to Haves Experience with multi-region or multi-cell architectures and the challenges of data residency and routing. Familiarity with data access layer patterns (ORM, Ent/TAO, or similar) and the intersection of the access layer with underlying storage performance. Experience implementing or improving disaster recovery processes, including fire drills and RTO/RPO validation. Comfort operating across multiple time zones with distributed partner teams. The salary range for this role is $140,000 - $230,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 100% health, vision & dental coverage options 🍽️ Catered breakfast, lunch, & dinner 🌴 Flexible PTO 🏋️‍♀️ ClassPass membership 🚍 Monthly commuter benefit 🚠 Team building events & happy hours 💻 Home office stipend 🛜 Phone/internet reimbursement 🏠 Hybrid model + 5 flexible remote days per quarter 🍼 Paid parental leave 🐣 Fertility benefits 🧑‍🧑‍🧒‍🧒 Employee Assistance Program (EAP) 🤖 Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Lead engineering on critical customer projects to ship impactful features and partner with product teams and customers to shape platform roadmap. | Strong full-stack skills in Python and React/TypeScript, proven production shipping experience, product instincts, customer empathy, and high ownership. | About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your role You'll join Zip's Forward Deployed Software Engineering team as a software engineer on some of the highest-impact product work at the company. You'll write and ship production code, partner directly with our most critical customers, and own the engineering on the deals that matter most to Zip. The team operates close to the customer, moves with urgency, and builds the features that determine whether the biggest deals close on time, whether our most demanding customers stay on the leading edge of the product, and what enterprise-grade looks like in our platform. If you've done Forward Deployed work elsewhere, this is a place to keep doing it - on real product, at scale, for some of the most recognizable companies in the world. You will Lead the engineering on critical customer projects. You'll own scope, sequencing, and delivery against the timelines that high-stakes deals demand, embedded in the implementation cadence alongside our Field PM and Solutions Consultants. Ship high-impact features that move the most important strategic deals and renewals forward. The work this team takes on is what makes the platform enterprise-grade - net-new product capabilities, framework gaps (APIs, exports, notifications, etc), and targeted enhancements that ship in days or weeks. Bring strong product sense to every decision. Partner with core product teams to decide what to build, what to push back on, and what to redirect. Strong opinions are welcome; strong opinions grounded in what you heard on a customer call are gold. Shape Zip's long-term platform and roadmap. Features you ship land at our most critical customers first and compound into the platform, and the patterns you see first become next year's product investments. Communicate directly with customers. You'll be on calls with procurement, finance, and IT teams, diagnose problems live against real deadlines, and translate trade-offs in language that lands with both engineers and executives. Your qualifications Strong software engineering skills. You've shipped non-trivial production systems and you can read and write code across the stack: Python on the backend and React/TypeScript on the frontend at Zip. Product instincts and judgment. You're the engineer on your current team who pushes back on poorly scoped requirements, who notices when a feature is solving the wrong problem, and who's willing to say so. Customer empathy and crisp communication. You can sit in a room with a Director of Procurement at a $50B company, hear what they're actually worried about, and translate it into a tech spec, and vice versa. If you've never done this before but the idea sounds energizing, that counts. Speed and urgency with a high quality bar. You can move on a customer-driven timeline and still write code that holds up in production. High ownership. You diagnose, build, and ship with minimal supervision. You're the kind of engineer who follows a problem upstream until it's actually fixed. Helpful, not required: Prior experience as a product engineer or full-stack engineer on a team that owned features end-to-end, shipped frequently, and worked closely with users or customers. Prior founder or early-employee experience. Many of the best FDEs are people who want to start a company someday and are using this role to build empathy for what enterprises actually buy and why. Experience with procurement, finance, ERP, or AP automation systems. The salary range for this role is $160,000 - $250,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 100% health, vision & dental coverage options 🍽️ Catered breakfast, lunch, & dinner 🌴 Flexible PTO 🏋️‍♀️ ClassPass membership 🚍 Monthly commuter benefit 🚠 Team building events & happy hours 💻 Home office stipend 🛜 Phone/internet reimbursement 🍼 Paid parental leave 🧑‍🧑‍🧒‍🧒 Fertility stipend 💸 401k plan 🤖 Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Manage and build enablement programs for post-sales teams to improve adoption, retention, and performance. | 5+ years in post-sales enablement or related roles with strong communication, collaboration, and analytical skills in a B2B SaaS environment. | About Zip Zip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. About the Role We are looking for a strategic, execution-oriented Postsales Enablement Manager to join our team. In this role, you will be responsible for empowering our customer-facing teams-including Customer Success Managers (CSMs), Implementation Managers, Technical Implementation Managers, Support, and Zip Partners-with the knowledge, tools, and resources they need to deliver exceptional value to our customers. You will bridge the gap between Product, Product Marketing, and our Postsales organization, ensuring our team is fully equipped to drive user adoption, customer retention, and net revenue retention (NRR). This role will report to the Partner Success Manager and work closely with Solutions, Customer Success, Partnerships, Product, Support, and Education teams. What You'll Do (Responsibilities) • Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions. • Create role-based learning journeys that accelerate team ramp time, optimize performance, and improve implementation readiness. • Develop and maintain ongoing enablement programs tied directly to rapid product releases, process updates, delivery methodology changes, and recurring skill gaps. • Design assessments, certificates of completion, and readiness checkpoints to validate learning retention and practical field execution capabilities. • Partner cross-functionally with Solutions, Product, Support, and Education teams to keep enablement materials highly accurate, current, and usable. • Organize and maintain enablement content across internal learning management systems (LMS) and knowledge repositories, such as Skilljar, Zendesk, and shared documentation spaces. • Structure internal enablement content strategically so that it can be seamlessly extended to partner-facing audiences over time. • Build reporting and dashboards to provide leadership with deep visibility into enablement program completion, baseline readiness, and actual field adoption. • Identify enablement gaps directly from the field and translate front-line feedback into scalable, high-impact training content and playbooks. • Support post-sales managers with readiness tracking, reinforcement strategies, and ongoing development planning for their teams. • Optimize the utilization of the enablement tech stack and map all initiatives back to core business metrics like customer satisfaction, accelerated time-to-value, and Net Revenue Retention (NRR). What We're Looking For (Qualifications) • Experience: 5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment. • Postsales Expertise: Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams • Communication & Collaboration: Exceptional communication, presentation, and storytelling skills. Proven ability to build strong cross-functional relationships with Product, Marketing, and Leadership. • Agility & Ownership: A self-starter mindset with the ability to thrive in a fast-growing, dynamic startup environment. You are comfortable managing multiple projects simultaneously from concept to completion. • Analytical Mindset: Ability to map enablement initiatives back to core business metrics like TTV, NRR, CSAT, and Net Retention. Bonus Points If You Have • Experience working in the Procurement, Fintech, or ERP space.

Lead and contribute to infrastructure platform projects, mentor engineers, and drive observability and global expansion initiatives. | 8+ years software engineering experience, leadership on platform/infrastructure projects, hands-on with AWS, Datadog, Kubernetes, strong communication, and mentoring skills. | Tech Lead We are looking for an experienced Tech Lead to join the Core Infrastructure team in Toronto, Canada. This role involves taking ownership of Zip's Kubernetes platform, observability and deployment tooling. You will partner with the Foundations teams in SF & Toronto to drive Zip's multi-region expansion. We expect this role to expand and include people management responsibilities within 9 months. Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. You Will • Define and drive the mission, vision, and strategy for Zip's observability, reliability, and global expansion initiatives. • Mentor and guide a high-performing team of 4-5 engineers in the Toronto office, fostering their technical development. • Act as a hands-on contributor to the team's core technical projects. • Establish and continuously refine processes to ensure excellence in execution and clear communication with stakeholders. • Collaborate with other engineering leaders in the Toronto office to support and scale the overall Toronto engineering team. Qualifications • 8 years of experience in software engineering. • Strong track record of leading teams of engineers on platform or infrastructure projects. • Hands-on expertise in building and operating large-scale systems, utilizing technologies like AWS, Datadog, Kubernetes, and other open-source solutions. • Excellent communication skills, both written and verbal. • Experience with mentoring and developing other engineers. • Bachelor's degree or higher in Computer Science or a related technical field (e.g., Physics, Mathematics). Nice to Have • Successfully drove major re-architecture projects from initiation to completion. • Demonstrated effective collaboration with internal stakeholders across multiple time zones. Perks & Benefits • Start-up equity • 100% health, vision & dental coverage options • Catered breakfast, lunch, & dinner • Flexible PTO • ClassPass membership • Monthly commuter benefit • Team building events & happy hours • Home office stipend • Phone/internet reimbursement • Hybrid model + 5 flexible remote days per quarter • Paid parental leave • Fertility benefits • Employee Assistance Program (EAP) • Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Design and build scalable backend products and APIs collaborating with cross-functional teams. | At least 5 years experience, bachelor degree, proficiency in Python, JavaScript, React, and production API development. | About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role As a Software Engineer, you will be responsible for building Zip’s core products and architecture. We have a wide product surface area, covering request management, no-code workflow builders, customer-facing reporting dashboards, connections to ticketing systems, integrations with financial systems, B2B payment processing, and more. You will ship features that will be immediately used by our users and will work with a tight-knit team that values open communication and cross-functional collaboration. We move quickly to solve a wide range of complex technical and product challenges. While we are an experienced team that can provide guidance and mentorship, we value engineers who can autonomously scope and solve difficult technical challenges. You Will Design and build highly reliable and resilient products and features. Work closely with cross-functional product and customer-facing teams to understand requirements and ship thoughtful solutions. Write high-quality, extensible, and maintainable code. Design and build scalable frontend applications and components. Design and build APIs to drive existing and new features for a web-based application. Qualifications We are hiring software engineers across all levels. Most of our open roles are targeting individuals with at least 5 years experience if past work is highly relevant BS or higher, in Computer Science or related technical field involving coding (e.g. physics or math) Experience with web application and API development in production environments. At Zip, our stack includes Python, Javascript, React, and GraphQL. Experience with industry-standard build, test, and deploy tools. At Zip, our stack includes Kubernetes, Spinnaker, Jenkins, Kibana, Prometheus, and Grafana. Ability and interest to quickly learn new frameworks, architecture patterns, and programming languages as needed Experience working at a small company with diverse responsibilities is a bonus, but not required. Experience working with API connections with external systems like Jira, ServiceNow, Slack, etc is a bonus, but not required. Exposure to AI-driven automation or interest in working with AI/ML teams to build intelligent workflows. The salary range for this role is $160,000 - $280,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 100% health, vision & dental coverage options 🍽️ Catered breakfast, lunch, & dinner 🌴 Flexible PTO 🏋️‍♀️ ClassPass membership 🚍 Monthly commuter benefit 🚠 Team building events & happy hours 💻 Home office stipend 🛜 Phone/internet reimbursement 🍼 Paid parental leave 🧑‍🧑‍🧒‍🧒 Fertility stipend 💸 401k plan 🤖 Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Serve as technical anchor for Internal AI team, building platform capabilities and managing AI initiatives architecture. | 6+ years backend development experience with infrastructure and AI tooling knowledge, strong communication and standards enforcement skills. | About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. Your Role You are the engineering anchor of Zip’s new Internal AI team. The Internal AI team operates in a hub-and-spoke model: we own a central roadmap of internal product and platform capabilities that accelerate AI adoption across every non-software engineering use cases at Zip and we partner with those teams so their own roadmaps ship safely and well. This role is the technical anchor of that hub. You will build central capabilities used across the org, serve as the architecture funnel for non-product AI, and operate as a central interface into Zip’s core Engineering organization — so the rest of the business can move fast without creating chaos for Foundation and Security. This is an application engineer with infrastructure sensibility. You Will Build central platform capabilities that multiply the rest of the org. Ship the services, agents, centralized products, and MCP integrations that non-software engineer teams use as building blocks — the hub in our hub-and-spoke. Be the architecture funnel for non-product AI. Review use cases coming out of every non-product team. Recommend the right path — off-the-shelf tool, Claude skill, Notion agent, no-code (n8n / Workato), or custom build. Squash the large majority of low-value vibe-coded ideas before they consume engineering or security cycles. Hold the application-layer bar. You set and enforce application-level standards: integration patterns, data handling, identity, evals, observability. Be the single interface into core Engineering. When something genuinely needs infrastructure — hosting, production scheduling, new data in the warehouse — you are the funnel point from the business into Foundations and Security. Triaged, reduced, sequenced, spec’d, so other teams aren’t each having the same conversation three times. Ship when building is the right call. When no off-the-shelf path fits, you build — to production standards. Reviewed, version-controlled, observable, documented, owned. Never orphaned. Qualifications 6+ years building and operating backend applications in production. Bias toward application, integration, and data-pipeline work rather than pure infrastructure. Real infrastructure sensibility. You understand hosting, identity, secrets, and data flow well enough to collaborate credibly with a core infrastructure team. Strong architectural vocabulary. Comfortable reviewing others’ designs (engineers and non-engineers) and saying “use this pattern, not that one” with empathy. Pragmatist. Picks the smallest tool that works — sometimes Python/Node, sometimes n8n, frequently “don’t build it, here’s an existing skill you should use with Claude Cowork” Hands-on with modern AI tooling: Claude Code, Cowork, MCP, LLM APIs, evals. Opinionated about where AI is the wrong solution. Strong communicator. Much of this role is consulting engineers and non-engineers and holding a line without becoming a blocker. Comfortable in ambiguity. The function is new and the paved roads don’t fully exist yet. Nice to Have Experience sitting between a core engineering org and business/GTM teams — internal AI, DevEx, business systems engineering, or similar. Familiarity with Zip’s stack or comparable: AWS, Snowflake, n8n, Salesforce, Notion, Slack, Okta. The base salary range for this role is $200,000 - $240,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 100% health, vision & dental coverage options 🍽️ Catered breakfast, lunch, & dinner 🌴 Flexible PTO 🏋️‍♀️ ClassPass membership 🚍 Monthly commuter benefit 🚠 Team building events & happy hours 💻 Home office stipend 🛜 Phone/internet reimbursement 🍼 Paid parental leave 🧑‍🧑‍🧒‍🧒 Fertility stipend 💸 401k plan 🤖 Unlimited AI token usage We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Configure and manage SAP environments, manage user access and security provisioning, support cross-functional teams, and stay current on SAP ecosystem updates. | Strong functional and administrative experience in SAP S/4HANA, Ariba, MDG, BTP, deep knowledge of SAP security and provisioning, and ability to configure SAP environments. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your role We are looking for an SAP System Administrator / Business Systems Analyst to configure and manage our SAP environments from a functional standpoint. This role will partner cross-functionally to unblock EPD and GTM teams on product development and strategic sales. You will • Act as SME across SAP S/4HANA, Ariba, MDG, BTP Cockpit, and general security provisioning. • Manage user access and security provisioning for both internal employees and external contractors. • Ensure contractors receive proper Admin & Developer access. • Enable SCs / SEs to easily spin up Zip SAP demo and implementation environments. • Stay current on SAP ecosystem updates and functionality releases, e.g.: • Awareness of SAP ECC sunset in 2027 and its impact on prospects/customers. • Knowledge of SAP’s evolving system combinations and deployment models. • Configure and manage both Public Cloud and Private Cloud SAP environments, with understanding of nuances between the two. • Support knowledge transfer to EPD & GTM teams on functionality changes and new SAP capabilities. • Evaluate customer-specific requirements outside of our current SAP scope, and enable these in our SAP environments. • Partner with EPD to build the required connectivity and deliver end-to-end experiences. Qualifications • Strong functional and administrative experience in SAP S/4HANA, Ariba, MDG, and BTP. • Deep knowledge of SAP security, provisioning, and environment configuration. • Practical understanding of SAP Public Cloud vs. Private Cloud vs. On-Premise. • Ability to bridge functional and technical requirements between customer needs, GTM, and EPD. • Up-to-date on SAP roadmap (e.g., ECC end of support timelines, new functionality rollouts). • Hands-on mindset: able to configure environments, not just design them.

Lead and execute strategic cross-functional business initiatives, build scalable processes, analyze performance metrics, and partner with senior leadership to drive measurable impact. | 4-8 years in business operations or related fields, strong analytical and communication skills, ability to manage complex projects independently, preferably experience in B2B SaaS, SQL knowledge, and willingness to work in-person in SF. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role As a Business Operations Manager, you’ll be part of a small, high-leverage team responsible for tackling Zip’s most important business challenges. You’ll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes. You Will Lead strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes. Take ownership of projects end-to-end, from scoping and analysis through execution and implementation. Partner cross-functionally with Product, Marketing, Sales, Customer Success, and People teams to deliver operational improvements and inform strategic decision-making. Build scalable processes and systems “zero-to-one” and improve existing workflows for efficiency and growth. Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership. Define success metrics, track performance, and ensure accountability across key initiatives. Qualifications 4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, or related). 4-8 years of experience in management consulting, investment banking, private equity, business operations, or at a high-growth startup. Proven ability to independently drive complex projects under ambiguity and deliver results. Strong analytical skills, including experience building models and working with business data. Excellent communication and stakeholder management skills; able to influence across levels and functions. Demonstrated ability to create and operationalize new processes, systems, or programs. Preferred Qualifications Based in SF or willing to relocate; in-person role. Experience at a high-growth B2B SaaS company. Familiarity with SQL or data visualization tools. Prior exposure to both Product and GTM organizations. MBA from a top institution. The salary range for this role is $150,000–$210,000 OTE, with equity included. Final compensation is determined based on job-related factors including experience, skills, and location. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Manage and streamline the feedback and feature request process between customer-facing teams and product teams to ensure alignment and clear communication. | 4-8+ years in product operations or related roles in SaaS, strong communication skills, ability to translate customer feedback into product insights, and experience coordinating cross-functional teams. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role We’re hiring a Product Operations Manager to drive alignment between customer-facing teams and our product roadmap. In this role, you’ll design and lead processes that ensure the right feedback reaches product teams, and that clear, consistent updates make it back to the field. You’ll serve as a critical link between EPD, the rest of the company, and our customers—supporting visibility, coordination, and execution at scale. You Will Own the feature request and feedback management process: intake, triage, tracking, and resolution across Product, Engineering, Sales, Support, and CS Serve as the connective tissue between GTM/Customer Teams and Product—ensuring field teams are equipped with visibility into roadmap status and rationale Develop reporting and insights to highlight customer needs, drive prioritization conversations, and influence roadmap direction Facilitate the delivery of clear, consistent product updates to internal and external stakeholders Build scalable systems that reduce ambiguity and improve accountability across the feedback and triage lifecycle Qualifications 4 - 8+ years in product operations, program management, sales engineering, or customer-facing roles at a SaaS company Experience working closely with both GTM/Customer and Product/Engineering teams Ability to translate customer feedback into structured insights that influence product direction Strong communication and storytelling skills—both written and verbal Detail-oriented, systems-driven, and able to manage cross-functional coordination at scale The salary range for this role is $160,000 - $220,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. 📈 Start-up equity 🦷 Full health, vision & dental coverage 🍽️ Catered lunches & dinners for SF employees 🚍 Commuter benefit 🚠 Team building events & happy hours 🌴 Flexible PTO 💻 Apple equipment plus home office budget 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Lead and support onboarding and implementation of the procurement platform for new customers, manage customer requirements, collaborate with product and engineering teams, and improve post-sales processes. | 2+ years in procurement or ERP system consulting or managing customer relationships in B2B SaaS, experience with procurement or ERP tools, strong communication, proactive, and comfortable with software configuration. | The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role We’re looking for a Solutions Consultant to lead and/or support onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap. As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks, etc. You Will • Supporting and/or leading onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems • Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch • Support and/or lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip • Proactive project management across many customers, to manage requirements and tasks across onboardings • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible • Continuously improve the post-sales processes to help our customers accelerate the time to value Qualifications • 2+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company • Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.) • Fantastic communication skills • Extreme attention to detail and pride yourself in being incredibly proactive • Experience working with product and engineering teams • You’re able to push back and still make people happy • Comfortable with software configuration (not necessarily technical skills, which would be a plus) • Willing to do whatever it takes to make Zip and its customers happy. The OTE compensation range for this role is $95,000 - 120,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise. Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. • 📈 Start-up equity • 🦷 Full health, vision & dental coverage • 🚠 Team building events & happy hours • 🌴 Flexible PTO • 💻 Apple equipment plus home office budget • 💸 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!