Zayo Group

Manage Tier-1 customer engagement and oversee incident, problem, and root cause analysis operations. | Bachelor's degree plus 5-10 years in technical support/IT with 3-5 years supervisory experience and professional certification. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Our Technical Service Manager (TSM) role is a critical customer‑facing function that enables white‑glove service delivery and ensures a seamless customer experience across Managed Services and Tier‑1 accounts. This position is essential to maintain operational quality, safeguard customer satisfaction, and protect key performance outcomes. Our TSM acts as the concierge for Tier‑1 customers, providing the highest level of engagement and operational oversight across service delivery, support, and lifecycle management. This role directly influences operational KPIs, customer satisfaction, and successful onboarding of Managed Services customers. Collaborating with our network engineering & operations teams, the TSM will refine and continuously improve practices, Knowledge Base articles, and automation - ensuring smooth adoption, increased resiliency, and operational excellence across the enterprise. NOTE: The team is open to this role working in a remote capacity within the United States. Key Responsibilities of the TSM Role Perform all TSM responsibilities for Tier‑1 accounts, including: Drive day-to-day Incident, Problem & Root Cause Analysis management Owns Incident, Problem (+RCAs), and Service Level Management practices Perform trend analysis and reporting on incidents, problems, RCAs, changes, and service level trends Facilitate regular client service management / operations meetings Prepare and present periodic metrics reporting reviews/improvements with IT teams Drive continuous improvement through the identification of opportunities to enhance the quality, productivity, and culture of owned practices Ensure end‑to‑end ownership of the Managed Services Onboarding process: Support Day-2 Service Assurance onboarding requests from Project Management Organization Facilitate user acceptance testing for AIOPs alert to incident pipeline Coordinate Service Deliver to Service Assurance handoff processes Drive and improve monitoring of production services, platform, infrastructure, and other critical services TSM ensures Problem Management follow through and the continuous improvement through the identification of opportunities to enhance the quality, productivity, and culture of owned practices. This role is essential to maintaining service onboarding velocity, operational efficiency, and the high‑touch customer experience expected by Zayo’s strategic accounts. Core Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Communications or a related technical field. Preferred certifications include ITIL v4 Expert/Master, Project Management Professional (PMP), or product specific certifications (Arista, Fortinet, Palo Alto, Versa). Five to ten (5-10) years in technical support, service, or IT roles, with 3–5 years in an executive/customer success, supervisory, or managerial capacity. Experience in the telecommunications industry, a plus Proven ability to manage client relations, strong communication, project management, customer orientation, and the ability to work under pressure. Experience in vendor management and technical documentation. Deep understanding of IT infrastructure, network administration, security practices, and cloud technologies. Knowledge of IT Service Management (ITSM) frameworks (ITIL, COBIT) and CRM/ticketing systems like Salesforce, Zendesk, Jira, or ServiceNow. Excellent written and verbal communication skills. Estimated base salary range: $68,100 - $104,700 USD/annually. #LI-AF1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Manage turnkey construction contracts for long haul deployment, ensuring projects stay on time and budget with stakeholder communication. | Bachelor's degree with 7+ years in telecommunications OSP construction and 5+ years contract and capital management experience. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Position Description Zayo is seeking a Long Haul Deployment Project Manager to be a critical member of the long haul project team responsible for management of turnkey construction contracts. Our Long Haul Deployment Project Manager utilizes tight project controls and proactive problem solving to anticipate and mitigate issues and keep projects on time and on budget. Our Long Haul Deployment Project Manager maintains transparent and effective communications with stakeholders. Our Long Haul Deployment Project Manager reports directly to the Long Haul Deployment Sr Manager. Responsibilities Draft, review, and negotiate OSP construction contracts. Collaborate with legal teams to ensure contract terms and conditions comply with project specifications and legal standards. Diligently monitor project activities to ensure compliance with contractual obligations throughout the life of each contract. Evaluate and process change orders. Assess impacts to project budget, schedule and scope. Facilitate effective communication between project stakeholders, legal teams and contractors to promptly address contractual issues. Manage and resolve any disputes that may arise. Evaluate project status against the contract schedule. Issue contract notices and monitor recovery plans. Work closely with contractors to ensure project progress aligns with schedule expectations. Actively manage schedules and production forecasts through project execution. Manage complex regulatory/permitting issues such as NEPA, CPUC, Tribal Lands, etc. Plan and manage project major materials including planning, ordering, receiving and dispersal. Provide project-level and executive project reporting including regular updates to our key customers. Maintain accurate and organized records of all contract related documents, correspondence and changes. Manage budgets and accurate spend forecasts throughout project execution. Proactively mitigate risks to stay within budget constraints. Deliver project as-builts to the support teams in a timely manner to ensure route is protected and properly captured in inventory systems. Evaluate project invoicing against progress metrics, identify and resolve any anomalies or discrepancies. Ensure projects are delivered on time, on budget and as per construction standards. Qualifications Bachelor's Degree preferred, preferably in Engineering, Construction Management or other related technical field, or equivalent work experience. Business degree/acumen a plus. Minimum of seven (7) years in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience. Minimum of five (5) years of contract and capital management experience, preferably with specific long haul OSP or other large project construction experience. Familiarity with all types of outside plant construction methods and best practices. Working knowledge of OSP construction standards, fiber specifications and optical network design principles. Understanding of different contract types and payment terms (unit rate, fixed, etc.). Ability to read and interpret construction documents. Familiar with all facets of OSP project management including quoting, construction and delivery. Experience managing large capital projects including writing purchase requisitions and receiving/reconciling invoices. Experience with NTIA (or similar) program requirements such as Davis-Bacon, BABA and EA a plus Excellent negotiation and communication skills. Detail-oriented with the ability to manage multiple tasks simultaneously. Demonstrated exceptional problem solving skills. Ability to communicate technical topics clearly and effectively with both internal and external customers. Business minded and able to maintain a commercial focus. Proficient with Email, MS Suite (Excel, Word, etc.), G Suite (Sheets, Slides, etc.) and Google Earth. Advanced knowledge of MS Excel a plus. Experience with Site Tracker or other project management software a plus. Estimated base salary range: $77,100 - $102,000 USD/annually The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Drive product operations, support technical teams, and improve workflows in SaaS environments. | Experience in product operations, technical support, and cross-functional collaboration with some technical proficiency but no fiber engineering or telecom network design experience. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Fiber Engineer to be responsible for the solution and design of physical fiber paths across the Zayo network in support of providing fiber-based services. Projects may encompass high volume large projects including FTT and various ring designs, fiber inventory management, Greenfield builds, technical splicing solutions, network relocations, and capacity augments/grooms. Our Fiber Engineer works with large data sets and formal project planning over a long-term period of months, or years. Manages the inventory of the Zayo fiber network through database tracking of fiber enclosures, fiber optic cable, conduit, building data, and more. Our Fiber Engineer will report to the Fiber Engineering Manager, with regular interaction from the Outside Plant Team, Network Inventory Specialists, Sales Engineering, and other Network Engineers. NOTE: The team is open to this role working in a remote capacity within the United States. Responsibilities: Designs routes for fiber-based services including Point to point, Ring, and path diverse routing. Researches existing databases, files, and records for purposes of network design, fiber optimization, and relocation of fiber facilities. Delivers design solutions of fiber path and complicated splicing schematics to be performed for high volume fiber projects. Ensures fiber plant database is current and accurate by inputting physical fiber asset data as well as fiber inventory and circuit assignments into the data management system, specifically GE Smallworld and Salesforce. Ensures inventory of fiber utilization is accurate by maintaining inventory management database and maintaining both internal and external customer information as changes occur. Assigns cable names, splice ID’s, and manages our Splice Activity & Order processes in alignment with our company and database standards. Interface between various engineers and Zayo stakeholders as needed to validate project specifications, network growth, and delivery timelines. Establishes and maintains effective communications and professional working relationships with customers both internal and external. Organizes workday efficiently to maximize productivity by utilizing proper time management techniques. Assists in the accomplishment of company objectives by performing other related duties as assigned. Qualifications: Four-year college Degree in Engineering or equivalent Telecom Network Experience required. Minimum of five (5) years fiber design experience that includes ring configurations, FTT projects, and various high volume site deliveries required. Well qualified candidate will have proven aptitude to prioritize tasks and timelines while cross functioning in a fast-paced environment independently. Proficiency in the MS Office suite of tools, in particular MS Visio and Excel. Knowledge of Salesforce.com platform is a plus. Must have prior experience in telecom and fiber plant install. Knowledge of GIS-based platforms and fiber inventory systems. GE Smallworld experience preferred. Must have Google Earth experience - understands how to produce a professional and detailed KMZ file and can interpret outside plant construction KMZ's. Ability to correspond effectively with a variety of functional teams and strong interpersonal skills for supporting cross functional teams. Proficient analytical, organizational, and time management skills, including the ability to effectively multi-task assignments. Well qualified candidates will possess a work ethic that includes extreme attention to detail and strong organizational skills; including project management, effective communication skills while handling high volume projects, and proven ability to execute in fast-paced environments. Successful candidates have ability to work quickly and efficiently without sacrificing data quality. Estimated base salary range: $68,100 - $104,700 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Lead strategic account planning and manage client relationships to drive sales and revenue growth in telecom. | Bachelor's degree and 10+ years telecom sales experience with strong negotiation and account management skills. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Our Senior Account Director typically plays a critical role in managing high-value client relationships, particularly with large-scale telecommunications companies, data centers, or cloud service providers. They are responsible for driving business growth, developing strategic partnerships, and ensuring that clients’ needs are met with tailored solutions in Connectivity and infrastructure services. Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. This role involves leading the sales process, establishing strong relationships with senior executives, and collaborating with internal teams to deliver customized solutions. Our Senior Account Director will drive revenue growth through strategic account management, identifying new business opportunities, and ensuring client satisfaction. Preferred location: Dallas Fort Worth Area Responsibilities: Lead strategic account planning for greenfield accounts (Hunting) and ensure the delivery of customized solutions aligned with client objectives. Act as the primary point of contact for clients, managing day-to-day operations, addressing issues, and providing strategic guidance. Identify new revenue opportunities within existing accounts and develop new business relationships within the hyperscale telecom market. Drive complex sales cycles from qualification to closing, including solution design, proposal creation, negotiation, and contract execution. Collaborate with cross-functional teams (engineering, product, marketing) to deliver innovative solutions that meet client needs. Develop long-term strategies for key accounts and align company offerings with clients’ business objectives. Ensure client retention and satisfaction while growing revenue in existing accounts. Monitor market trends and competitor activities to identify new business opportunities and maintain competitive advantage. Work closely with internal stakeholders (solutions engineering, delivery, legal, product, and finance teams) to ensure successful implementation of client solutions. Provide insights and feedback to product and service development teams to enhance offerings based on client feedback and market trends. Build long-lasting relationships with key stakeholders in client organizations, ensuring their needs and expectations are understood and met. Organize and attend client meetings, conferences, and industry events to build networks and deepen relationships. Address escalated issues, provide solutions, and maintain a high level of client satisfaction throughout the partnership. Monitor account performance, track KPIs, and report progress to senior management. Provide regular updates on account health, revenue forecasts, and opportunities to senior leadership. Utilize CRM systems to track sales activities and ensure accurate reporting. Qualifications: Bachelor’s degree in Business, Telecommunications, Engineering, or a related field. Minimum of ten (10) years of experience in Telecom sales – Enterprise or Wholesale. Proven track record of successful hunting and driving business growth. Experience working with senior executives and leading cross-functional teams. Strong understanding of telecom infrastructure, IP services, and the security vertical. Excellent negotiation, presentation, and communication skills. Ability to analyze market trends and competitive intelligence to drive strategic decision-making. Ability to manage multiple projects and accounts simultaneously while meeting deadlines. Estimated Base Salary Range: $108,900.00 - $136,100.00 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Manage data migration, platform enhancements, and support sales operations with a focus on project execution and cross-team collaboration. | Requires 3-5 years in product/project management or similar, proficiency in MS Office and Salesforce, strong organizational skills, and ability to work across teams. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. An effective Critical Infrastructure Project Manager (Space and Power Acceleration) has expert level experience and can navigate Salesforce.com, Oracle Fusion and Excel along with other possible project management tools and their complex system dependencies in order to make decisions based on Product Management rules and requirements. The position requires strong attention to detail. Further, as this role demands continual interaction across various teams including business development, sales, finance, service delivery and operations, strong personal communication skills are required. An individual with a hunger to solve problems and improve operational performance will excel in this role. Responsibilities • Own migration of data from merged/acquired companies into Salesforce. • Own implementation and ongoing enhancements of the Tranzact platform. • Support Product and Business Development teams from a Sales Operations perspective, including report and dashboard creation. • Manage sales funnel data; ensure accuracy and updating. • Other duties as assigned. • Expect basic project management processes to be employed when applicable, including: • Develop project plan. • Identify project components, teams involved, inter-relationships between work functions, and ensure engagement. • Forecast budget. • Apply customer priorities to project; ensure project will meet the stakeholders’ goals. • Identify Critical Path and manage key issue resolution. Qualifications • Undergraduate degree in Business, Finance, Economics or other degree requiring analytical aptitude or equivalent relevant work experience. • Three to five years of product, project management, software development, and/or technology analyst experience preferred. • Ability to communicate effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales teams on proper systems and process. • Proficiency in the MS Office suite of tools with emphasis on Excel and PowerPoint is required. Knowledge of Salesforce.com platform and Tranzact is a plus. • Strong attention to detail, superb organizational skills, and ability to multi-task and prioritize. • Ability to work across functional boundaries. • Ability to solve practical problems and deal with a number of variables in dynamic situations. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to view issues and concerns from multiple perspectives, and to keep the “big picture” in focus. • Ability to be flexible in work schedule and to meet strict deadlines under minimal supervision. Estimated base salary range: $77,100 - $118,600 USD/annually The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness • Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lead and develop a sales team to achieve revenue targets through strategic customer engagement and solution selling. | Minimum 15 years of sales experience, 10 years of team leadership, strong communication skills, and knowledge of telecommunications products. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Principal, Sales Director to execute and drive team selling initiatives, develop customer relationships, and drive sales of end user connectivity, metro and national backbone solutions, IP transit and wave solutions. Our Principal, Sales Director is responsible for providing coaching, leadership, and development to a team of Sales professionals, as well as providing sales leadership within Zayo. Our Principal, Sales Director will drive the team to meet and exceed monthly, quarterly, and annual sales goals and provide guidance and counsel throughout the sales process to drive the sales cycle to closure. The ideal candidate has a strong understanding of telecommunications within the following vertical markets: Security, Software and IT Outsourcing with the ability to work on large, complex deals applying a consultative and trusted advisor approach. Location: This remote work position will consider applicants that reside in the continental United States. Responsibilities: Lead a team to generate sales revenue by actively promoting Zayo products and services to targeted account base. Provide coaching to team of Sales representatives in the sale of Zayo products and services to regional account patch. Oversee the teams’ recruiting, hiring, and training program; including participation in training new hires as they onboard. Present proposals and manage customers though the sales process. Maintain current business relationships with customers, securing existing revenue on long-term commitments. Apply knowledge of customers, industry, and services to achieve revenue targets Identify, initiate contact with, and qualify potential customers. Track, analyze and report on sales performance and activities in Zayo’s CRM tool and other reporting tools. Develop accurate and timely forecasts of sales opportunities. Develop and maintain records of customer activity for reporting of sales and forecasts. Provide accurate and timely information to management. Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met. Participate in the creation and delivery of high-level face-to-face sales presentations that demonstrate the latest Zayo products and services. Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems. Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace. Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision. Qualifications: Bachelor’s degree or equivalent from four-year college; or equivalent combination of education and experience. Minimum of fifteen (15) years experience selling within industry. Minimum of ten (10) years demonstrated experience leading successful sales teams. Passion for coaching and developing entry-level talent. Strong financial acumen. Demonstrated success and consistency in achieving targeted sales goals. Excellent communication skills, both verbal and written. Exceptional customer service and relationship building and maintaining skills. Thorough understanding of account management and the strategic selling process. Effective problem solving, leadership, and interpersonal skills. Excellent time management and organizational skills. A sense of urgency and desire to rapidly accelerate results and career with Zayo Sales. Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills. Knowledge of Microsoft Word, Excel, and PowerPoint; Salesforce & SalesLoft a plus. Complete understanding of Zayo’s value proposition, products and services such as Ethernet, OCN, IP Transport, Dark Fiber, & Custom Access. Insistent focus on results and goal achievement. Strong teamwork skills. Ability to handle ambiguity and anticipate and quickly react to changes in a fast-paced environment. Estimated Base Salary Range: $155,000 - $180,000 USD/Annually. This position is also eligible to participate in the Sales Incentive Program. #LI-BW1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Manage and oversee outside plant construction projects, contracts, and compliance in the telecommunications industry. | Requires 7+ years in telecom construction, contract management, and knowledge of OSP standards, which do not match your experience. | Job Description: • Draft, review, and negotiate OSP construction contracts. • Collaborate with legal teams to ensure contract terms and conditions comply with project specifications and legal standards. • Diligently monitor project activities to ensure compliance with contractual obligations throughout the life of each contract. • Evaluate and process change orders. • Assess impacts to project budget, schedule and scope. • Facilitate effective communication between project stakeholders, legal teams and contractors to promptly address contractual issues. • Manage and resolve any disputes that may arise. • Evaluate project status against the contract schedule. • Issue contract notices and monitor recovery plans. • Work closely with contractors to ensure project progress aligns with schedule expectations. • Actively manage schedules and production forecasts through project execution. • Manage complex regulatory/permitting issues such as NEPA, CPUC, Tribal Lands, etc. • Plan and manage project major materials including planning, ordering, receiving and dispersal. • Provide project-level and executive project reporting including regular updates to key customers. • Maintain accurate and organized records of all contract related documents, correspondence and changes. • Manage budgets and accurate spend forecasts throughout project execution. • Proactively mitigate risks to stay within budget constraints. • Deliver project as-builts to the support teams in a timely manner to ensure route is protected and properly captured in inventory systems. • Evaluate project invoicing against progress metrics, identify and resolve any anomalies or discrepancies. • Ensure projects are delivered on time, on budget and as per construction standards. Requirements: • Bachelor's Degree preferred, preferably in Engineering, Construction Management or other related technical field, or equivalent work experience. • Minimum of 7 years in the telecommunications industry with outside plant, fiber optics, telecommunication architectures, optical transport equipment, and project management experience. • Minimum of 5 years of contract and capital management experience, preferably with specific long haul OSP or other large project construction experience. • Familiarity with all types of outside plant construction methods and best practices. • Working knowledge of OSP construction standards, fiber specifications and optical network design principles. • Understanding of different contract types and payment terms (unit rate, fixed, etc.). • Ability to read and interpret construction documents. • Familiar with all facets of OSP project management including quoting, construction and delivery. • Experience managing large capital projects including writing purchase requisitions and receiving/reconciling invoices. • Experience with NTIA (or similar) program requirements such as Davis-Bacon, BABA and EA a plus. • Excellent negotiation and communication skills. • Detail-oriented with the ability to manage multiple tasks simultaneously. • Demonstrated exceptional problem solving skills. • Ability to communicate technical topics clearly and effectively with both internal and external customers. • Business minded and able to maintain a commercial focus. • Proficient with Email, MS Suite (Excel, Word, etc.), G Suite (Sheets, Slides, etc.) and Google Earth. • Advanced knowledge of MS Excel a plus. • Experience with Site Tracker or other project management software a plus. Benefits: • Excellent Health, Dental & Vision Insurance • Retirement 401(k) Savings Plan • Generous paid time off policy including paid parental leave

Analyze business processes and requirements, design and implement Sitetracker/Salesforce solutions, maintain system integrity, support enhancements, and provide training and governance documentation. | Experience as a Business Systems Analyst with Salesforce platform expertise, preferably Sitetracker experience, strong analytical and communication skills, and US work authorization. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The OSP Controls & Governance team is seeking a skilled and motivated Business Systems Analyst (BSA) to support and enhance our Sitetracker environment, the project management platform used across both Outside Plant (OSP) and Inside Plant (ISP) operations. This role acts as the bridge between business needs and technical solutions, ensuring that Sitetracker and its underlying Salesforce platform are optimized to support the complex requirements of large-scale infrastructure projects. Out BSA will play a key role in analyzing business processes, gathering requirements, and designing solutions that drive efficiency, consistency, and governance. You will work closely with project managers, stakeholders, and technical teams to ensure that system configurations, integrations, and workflows meet operational needs and align with governance standards. As our Business Systems Analyst, you will directly influence how OSP and ISP projects are planned, managed, and delivered. By aligning Sitetracker functionality with business processes, you will drive efficiency, improve data accuracy, and enable better decision-making across the organization. Your contributions will enhance the reliability and scalability of project delivery, supporting both operational teams and executive leadership. This position requires both technical expertise and business acumen. Our BSA will operate independently on key initiatives, while also collaborating closely with project managers, governance leaders, and technical teams. NOTE: We are open to this position working remotely within the United States Responsibilities Partner with stakeholders to gather, analyze, and document business requirements related to project management processes in Sitetracker. Translate business needs into clear functional specifications and system configurations. Collaborate with developers, administrators, and project teams to design, test, and implement solutions in Sitetracker/Salesforce. Maintain system integrity by monitoring data quality, workflows, and integrations, resolving issues proactively. Support ongoing enhancements by identifying opportunities for process automation, improved reporting, and system optimization. Act as a subject matter expert on Sitetracker functionality, providing guidance, training, and documentation to end users. Develop and maintain governance documentation, ensuring compliance with organizational standards. Partner with OSP and ISP Controls & Governance leadership to prioritize the systems roadmap and ensure alignment with broader strategic initiatives. Qualifications Proven experience as a Business Systems Analyst or similar role, with a focus on Salesforce-based platforms. Hands-on experience in Salesforce configuration, workflows, and reporting (required). Experience with Sitetracker strongly preferred. Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions. Excellent communication skills with the ability to work effectively across business and technical teams. Familiarity with project management concepts and telecom/infrastructure operations a plus. Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent practical experience). Skills Strong communication and collaboration skills with the ability to own an intended result, and communicate in and across teams Excellent organizational and multitasking abilities, with strong attention to detail in managing day to day tasks and execution. Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance. Miscellaneous Requirements Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products. Travel as required (Less than 10% estimated) for critical meetings. Approved to work in the United States. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time Estimated Base Salary Range: $77,100 - $118,600 USD/annually. #LI-AF1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

The Project Management Launch Specialist will oversee the setup of new projects, ensuring accurate data and complete documentation. This role acts as the first line of governance for new projects, validating inputs and ensuring compliance with established standards. | Candidates should possess strong organizational skills and an analytical mindset to manage large volumes of data accurately. A bachelor's degree in a related field or equivalent practical experience is preferred, along with experience in project coordination or data management. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The OSP Controls & Governance team is seeking a motivated and detail-oriented Project Management Launch Specialist to oversee the critical setup of new projects. This role ensures that every project begins with accurate data, complete documentation, and the correct system relationships, enabling project management teams to focus on efficient and effective delivery. You will play a central role at the start of the project lifecycle, serving as the guardian of data integrity and process compliance. By ensuring projects are launched correctly, you will directly influence the reliability, scalability, and success of OSP initiatives. This position requires someone who can thrive in a structured yet fast-paced environment, balancing precision with flexibility. Our Project Management Launch Specialist provides the foundation for successful project execution. By ensuring that projects are set up correctly from the start, you will reduce risk, prevent costly rework, and enable project managers to focus on delivery. This role is vital in strengthening governance, improving efficiency, and enhancing the overall reliability of project management across OSP. This position is designed for professionals who want to build expertise in project governance, data management, and operational excellence. It offers the opportunity to gain broad exposure to OSP project lifecycles while making a measurable impact on how projects are initiated and delivered. NOTE: We are open to this position working remotely within the United States Responsibilities Take ownership of the project setup process, ensuring that all required fields, documentation, and relationships are completed prior to handoff to project execution teams. Act as the first line of governance for new projects, validating inputs and ensuring compliance with established standards and policies. Partner with cross-functional teams to gather, confirm, and resolve any missing or incomplete project information. Maintain data accuracy and consistency across multiple project management platforms and reporting tools. Proactively identify trends in project setup issues, recommend improvements, and contribute to the continuous refinement of launch workflows. Prepare and deliver reporting on setup accuracy and compliance metrics, highlighting risks and areas for improvement. Serve as a subject matter resource for project teams, answering questions and providing guidance on launch requirements. Qualifications Strong organizational skills with demonstrated ability to manage large volumes of data with accuracy. Analytical mindset with the ability to spot inconsistencies and proactively address gaps. Excellent communication skills and the ability to collaborate across technical and non-technical teams. Proficiency with productivity tools such as Excel, Google Sheets, and project management systems. Experience operating in Salesforce or Sitetracker is a plus. Experience with project coordination, governance, or data management strongly preferred. Bachelor’s degree in Business, Project Management, Information Systems, or a related field (or equivalent practical experience). Skills Strong communication and collaboration skills with the ability to own an intended result, and communicate in and across teams Excellent organizational and multitasking abilities, with strong attention to detail in managing day to day tasks and execution. Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance. Miscellaneous Requirements Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products. Travel as required (Less than 10% estimated) for critical meetings. Approved to work in the United States. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time Estimated Base Salary Range: $53,300 - $82,000 USD/annually. #LI-AF1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.