Zayo Group

Manage complex Tier II customer support requests, billing disputes, and carrier-related transactions ensuring operational excellence. | Requires high school diploma and 2+ years customer service experience, preferably bachelor's degree and telecom experience, with Salesforce proficiency and strong analytical and communication skills. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Senior Tier II Customer Support Coordinator to join our Customer Service organization. This role is responsible for managing complex customer support requests, escalations, billing disputes, service order inquiries, and carrier-related transactions while delivering a high level of customer experience and operational excellence. The Senior Tier II Customer Support Coordinator serves as a subject matter expert and escalation point for both internal teams and external customers. This individual will partner cross-functionally with Sales, Billing, Provisioning, Product, Vendors, and Customer Success teams to resolve complex customer issues, support service enablement, and ensure timely case resolution. The ideal candidate is highly organized, customer-focused, detail-oriented, and comfortable managing multiple priorities in a fast-paced telecommunications environment. Location: This role will consider applicants that currently reside in the continental United States in the Mountain and Central Time Zones. Responsibilities: Triage, investigate, and resolve complex Tier II customer support cases in accordance with established service level expectations. Serve as an escalation point for advanced customer inquiries, disputes, and operational issues across multiple product and service lines. Maintain a strong understanding of telecommunications ordering, provisioning, billing, and support processes, including Access Service Requests (ASRs), disconnects, service orders, and customer account management. Provide support through multiple customer engagement channels including phone, live chat, email, and case management platforms. Partner with internal departments and third-party vendors to coordinate issue resolution and ensure a positive customer experience. Support customer onboarding, portal enablement, user access management, and troubleshooting activities related to internal customer platforms and applications. Review, document, and report quality metrics, trends, escalations, and operational outcomes to leadership and vendor management teams. Participate in customer meetings, escalations, and cross-functional operational discussions as needed. Identify process improvement opportunities and contribute to operational efficiency initiatives. Maintain accurate case documentation and ensure compliance with company policies, data privacy standards, and regulatory requirements. Attend recurring team, departmental, and operational meetings to support organizational alignment and performance objectives. Core Areas of Support ASR & Carrier Transactional Support Access Service Requests (ASRs) Complex carrier order management Disconnects and service order support AT&T Complex Orders AT&T Wireless Comcast DISA DISH Type 2 DIA new and change orders Federal building requests Rogers Communications Segra SONET services (T1, DS1, OC3) TSP Code requests (ASR related) Billing & Customer Care Support Billing disputes and escalations BED resets Overage and bursting disputes Complex NRC disputes Re-rate disputes Billing jeopardies and corrections Multi-issue account disputes Fees and surcharge disputes SLA and contract interpretation support Goodwill credits ETL disputes Back-bill disputes Rate increase disputes Government account support Purchase order updates and new service order support Customer Portal & General Inquiry Support Tranzact platform support and troubleshooting Customer Tranzact demonstrations and user enablement System error investigation and user reporting Apex exception support Bandwidth graphing inquiries DocuSign-related support Partner and channel user enablement Amazon, Google, and NVIDIA Tranzact user support Third-party user onboarding Tranzact billing support Government account inquiries Contact and account updates Post-disconnect aggregated service inquiries MAC requests (non-dedicated/non-partner accounts) Bulk multi-site customer support Invoice explanation requests Qualifications: High School Diploma or GED required. Bachelor’s Degree or 2–4 years of experience within the telecommunications industry preferred. Minimum of two (2) years of customer service or customer support experience required. Experience supporting telecommunications products, carrier services, billing operations, or service delivery functions preferred. Proficiency with Salesforce, including reporting and dashboard functionality, is a plus. Strong analytical, organizational, and problem-solving skills. Excellent verbal and written communication abilities. Ability to prioritize and manage multiple competing tasks in a fast-paced environment. Demonstrated attention to detail and commitment to operational accuracy. Ability to work collaboratively across teams while maintaining professionalism in escalated customer situations. Continuous improvement mindset with a desire to identify operational efficiencies and process enhancements. Estimated Pay Range: $21.00 - $25.00 USD/hour. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.

Develop and execute strategies to optimize product category performance and manage supplier relationships. | Bachelor's degree and 5+ years in category management or strategic sourcing with strong data analysis and negotiation skills. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. We are seeking a strategic and data-driven Category Manager to own the performance, growth, and profitability of assigned product and service categories. This role is responsible for developing category strategies, managing supplier relationships, driving sourcing initiatives, analyzing market trends, and partnering cross-functionally to optimize commercial outcomes. The ideal candidate combines strong analytical capabilities with commercial acumen, supplier negotiation skills, and the ability to influence stakeholders across the organization. Key Responsibilities Category Strategy & Management Develop and execute category strategies aligned with business objectives. Manage the overall health and performance of assigned categories, including revenue, margin, cost savings, and supplier performance. Identify growth opportunities, market gaps, and category optimization initiatives. Create and maintain category roadmaps, sourcing plans, and business cases. Strategic Sourcing & Supplier Management Lead sourcing events, RFPs, RFQs, contract negotiations, and supplier selection processes. Build and maintain strategic supplier relationships. Evaluate supplier capabilities, pricing structures, risk profiles, and performance metrics. Negotiate favorable commercial terms, service levels, and contractual agreements. Drive supplier performance reviews and continuous improvement initiatives. Market & Competitive Analysis Monitor industry trends, market dynamics, pricing movements, and supplier landscapes. Conduct spend analysis and identify opportunities for consolidation, standardization, and cost optimization. Benchmark products, services, suppliers, and pricing against market conditions. Provide recommendations based on market intelligence and data-driven insights. Financial & Performance Management Analyze category spend, revenue, margin, savings, and operational performance. Develop forecasts, budgets, and performance targets for assigned categories. Track and report category KPIs and business outcomes. Identify and mitigate supply, pricing, and commercial risks. Cross-Functional Collaboration Partner with Procurement, Operations, Sales, Product, Finance, Supply Chain, and other stakeholders to align category initiatives. Influence decision-making through data, business cases, and strategic recommendations. Support implementation of category changes, supplier transitions, and sourcing strategies. Ensure compliance with organizational policies and procurement standards. Required Qualifications Bachelor's degree in Business, Supply Chain, Procurement, Finance, Economics, Marketing, or a related field. Minimum of five (5) years of experience in category management, strategic sourcing, procurement, merchandising, or related commercial functions. Demonstrated experience leading supplier negotiations and contract management activities. Strong analytical skills with experience using data to drive business decisions. Experience managing spend, revenue, margin, or category performance metrics. Advanced proficiency in Excel and data analysis tools. Strong communication, presentation, and stakeholder management skills. Estimated base salary range: $68,100 - $104,700 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Lead enterprise data protection and cloud security initiatives, partnering with teams to enforce governance across major cloud platforms. | Bachelor's degree and 9+ years in data or cloud security with leadership experience, plus relevant certifications like CISSP or CCSP. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. We are seeking a strategic and experienced Director, Data and Cloud Security to lead enterprise data protection, cloud security, and API security initiatives. This role is responsible for safeguarding sensitive data, securing cloud platforms, and protecting APIs that enable access to critical systems and services. The ideal candidate combines deep technical expertise with strong leadership skills and partners closely with engineering, data, and infrastructure teams to enable secure, scalable cloud adoption. Responsibilities: Data Security & Privacy Protection Establish enterprise data classification, handling, and protection standards Design and manage Data Loss Prevention (DLP) controls across endpoints, cloud services, and SaaS platforms Oversee encryption strategies for data at rest, in transit, and in use Lead sensitive data discovery and protection initiatives Partner with Legal and Privacy teams to support regulatory obligations Cloud Security Program Leadership Define secure cloud architectures for AWS, Azure, and GCP Own cloud IAM strategy and enforce least-privilege access Implement cloud workload protection and CSPM capabilities Partner with platform teams to secure containerized and cloud-native workloads API Security Define and own the enterprise API security strategy Establish API authentication, authorization, and data protection standards Lead API inventory, classification, and risk assessments Partner with Cyber Engineering teams on runtime enforcement Governance, Risk & Operations Define cloud, data, and API security policies and standards Support audits and compliance efforts (SOC 2, ISO 27001, PCI, etc.) Lead response to data and API-related security incidents Provide executive reporting on risk, posture, and program maturity Leadership & Collaboration Build and lead high-performing data and cloud security teams Partner with engineering, data, infrastructure, legal, and compliance teams Communicate security strategy and risk posture to senior leadership Qualifications Bachelor's degree in computer science, cybersecurity, programming, database administration, or a related field. Minimum of nine (9) years of experience in data, cloud or security protection roles, including leadership Proven experience leading data security and cloud security programs Possession or progress towards certifications such as CISSP, CCSP, CISM, ISC2, ISACA, SANS GIAC, CompTIA, ITIL Strong knowledge of public cloud platforms, data security technologies, API security, IAM, and CSPM Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. If you are a highly skilled and experienced security professional looking for an exciting leadership opportunity, we encourage you to apply for the position of Director, Data and Cloud Security. Join our dynamic team and play a pivotal role in protecting our organization's assets and ensuring the security of our products. #LI-Remote #LI-MF1 Estimated base salary range: $126,600 - $194,700 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Strategize and implement program initiatives aligned with organizational objectives while overseeing multiple project teams to ensure goals are met. | Requires 10+ years advanced management experience, PMP or PPM certifications preferred, expert knowledge of change management, stakeholder management, and Salesforce CRM proficiency. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Our Senior Program Manager requires specialized knowledge and experience in PMO processes and methodologies to support the responsibility of identifying complex opportunities with the highest return on investment, leading teams to create scalable programs, and synthesizing internal and external feedback to drive ongoing improvements. This role provides an opportunity to strategize, implement, and maintain program initiatives that align to organizational objectives. Develops program assessment protocols for evaluation and improvement. Maintains organizational standards of satisfaction, quality, and performance. Oversees multiple project teams, ensuring program goals are reached. Manages budget and funding channels for maximum productivity. Responsibilities Strategize, implement, and maintain program initiatives that adhere to organizational objectives Develop program assessment protocols for evaluation, improvements and best practices. Maintain/Identify organizational standards of satisfaction, quality, and performance. Oversee multiple project teams, ensuring program goals are reached Manage budget and funding channels for maximum productivity Leads project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives Create and maintain executive level program reporting, scorecards and dashboards Owns complex program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives. Lead cross-functional teams and external vendors Develop and manage budget for projects and be accountable for delivering against established business goals/objectives Lead programs with high level of risks and opportunities across multiple projects within the department Lead others to analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders Qualifications Minimum of ten (10) years in an advanced management role (preference given to those with leadership level program management experience, PMP or PPM certifications) Exceptional leadership, time management, facilitation, and organizational skills, indirect and direct influencing skills Expert working knowledge of change management principles and performance evaluation processes Previous stakeholder management skills related to complex concepts Strong working knowledge of Salesforce CRM software is preferred Proven proposal writing experience is preferred Estimated base salary range: $95,100 - $146,300 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Design and implement capacity on DWDM network while managing project deliverables and coordinating teams. | Minimum three years telecom or data networking experience with a technical bachelor's degree and proficiency in optical systems and project management software. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Network Engineer II - Optical to be responsible for designing, link engineering and implementing new success-based capacity onto the existing DWDM network. Our Network Engineer II - Optical is also responsible for effectively communicating with internal order management personnel and various internal teams on the progress of the capacity fulfillment as well as for meeting/exceeding daily and weekly performance targets. Responsibilities: Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks. Works with Project Managers to effectively deliver service requirements to customers. Designs DWDM network per Network Architectures standards and future growth of our network and customer base. Implement DWDM wave circuit designs for the core of the network as needed. Creates Engineering Design Packages that are discernible by Operations personnel. Provides timely updates to project managers and leadership for service deliverables and due dates. Reviews capacity request for correctness and clarifies any design related items back to the responsible departments. Maintains specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database. Provides support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues. Opens, forecasts, and maintains a budget based off of the service commitments. Secures quotes from our optical vendors, orders equipment, moves equipment from inventory to the field, writes scopes of works for installation of equipment. Exercises interpersonal skills in working with all internal customers. Performs other related duties or projects as assigned by management. Manages workload to identify critical issues and prioritize those items that must be completed daily. Works around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. Show initiative in getting work done. Participates in operations-related projects, as needed. Supports manager during customer or network escalations as requested. Performs other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed. Qualifications: Ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution. Excellent verbal and written communication skills. Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology. Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables. Familiarity with majority of the below products: Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia Salesforce, ServiceNow, Sitetracker equivalents Telecom inventory systems, Metasolv is a bonus Microsoft Office and Google programs, specifically Visio, Excel or G equivalent Education & Experience: Bachelor’s degree in a technical discipline or equivalent education, training and/or experience. Minimum of three (3) years telecommunications and/or data networking experience. Estimated Base Pay Range: $61,100 - $97,000 USD/annually The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Design and maintain tools to automate network infrastructure and collaborate with DevOps and SRE teams. | Bachelor's degree and 7+ years software development experience with strong Python, network protocols, Linux, and database skills. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Do you dream of IP addresses and want to build tools for the networks that power the future? Are you passionate about automating repetitive tasks for users and delighting them with easy buttons? If so, then we want you on our team! We're looking for a talented Senior Software Engineer to join our growing Network Automation team. In this role, you'll be a key player in building, scaling, and automating the next generation of our network tooling infrastructure. NOTE: The team is open to this position working remotely within the United States. Responsibilities Design, build, and maintain innovative tools and solutions to meet evolving business needs. This could be something as simple as developing a Mustache email template library for streamlined responses, or as complex as ML tools for automated troubleshooting Leverage open source automation tools and scripting languages in commercial tools (e.g., Python, Ansible, ServiceNow, Salesforce, etc) to streamline NOC information gathering, internal communication, and communication with customers Contribute to solving complex technical and process problems, such as mass customer communication, automating responses to trouble tickets, and injecting enrichment information into trouble tickets Refactor and consolidate existing tools to be a cohesive suite of tools that improve ease of use and reduce swivel-chairing to get the job done Collaborate with cross-functional teams (DevOps, Security, SRE) to ensure security and optimal application performance Own new features through the project lifecycle, working collaboratively with a team of software developers to ensure timely delivery of high-quality software solutions Stay up-to-date on emerging network technologies and best practices, becoming the beacon for best practices and efficient processes through the organization Qualifications Experience working with various databases such as Postgres, MySQL, MongoDB, and Oracle Understanding of network protocols (TCP/IP, BGP, OSPF, etc.) and routing/switching technologies Experience with network automation tools and scripting languages (Python, Ansible, Terraform) Experience in both building and integrating with RESTful APIs Experience with async processing and message bus communications (RabbitMQ, Kafka) Experience creating and executing automated software testing Strong abilities on the Linux command line, working with various flavors of Linux and Docker/Kubernetes Strong understanding of applied statistics and the ability to code systems that identify outlier behavior in large systems. Previous experience delivering, maintaining and promoting a production software product Excellent communication, collaboration skills, and experience using a variety of remote collaboration tools including Jira, Confluence, Google Suite, Zoom, etc Experience using Git for code management, review and deployment A passion for tackling complex problems and combining technical and process solutions Bonus Points if you have: Experience working with various network device vendors (via API or Netconf) including Juniper, Nokia, Infinera, Ciena, Fujitsu and Cisco Command-Line experience with networking equipment (Juniper, Nokia, etc.) Experience with various network orchestration platforms, such as Ciena Blue Planet MDSO, Cisco NSO, or others Experience with monitoring platforms such as SevOne, Assure1, and Nagios Certifications such as CCNA, JNCIP, or other networking certifications Experience with Perl Education & Experience Bachelor's degree in Computer Science, Networking, or a related field (or equivalent experience) Minimum of seven (7) years of experience in software development with a variety of languages such as Python, Javascript, SQL, and GraphQL Estimated base salary range: $112,800 - $173,600 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Design and maintain tools to automate network infrastructure and collaborate with DevOps and SRE teams. | Bachelor's degree and 7+ years software development experience with strong network protocols, scripting, and database knowledge. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Do you dream of IP addresses and want to build tools for the networks that power the future? Are you passionate about automating repetitive tasks for users and delighting them with easy buttons? If so, then we want you on our team! We're looking for a talented Senior Software Engineer to join our growing Network Automation team. In this role, you'll be a key player in building, scaling, and automating the next generation of our network tooling infrastructure. NOTE: The team is open to this position working remotely within the United States. Responsibilities Design, build, and maintain innovative tools and solutions to meet evolving business needs. This could be something as simple as developing a Mustache email template library for streamlined responses, or as complex as ML tools for automated troubleshooting Leverage open source automation tools and scripting languages in commercial tools (e.g., Python, Ansible, ServiceNow, Salesforce, etc.) to streamline NOC information gathering, internal communication, and communication with customers Contribute to solving complex technical and process problems, such as mass customer communication, automating responses to trouble tickets, and injecting enrichment information into trouble tickets Refactor and consolidate existing tools to be a cohesive suite of tools that improve ease of use and reduce swivel-chairing to get the job done Collaborate with cross-functional teams (DevOps, Security, SRE) to ensure security and optimal application performance Own new features through the project lifecycle, working collaboratively with a team of software developers to ensure timely delivery of high-quality software solutions Stay up-to-date on emerging network technologies and best practices, becoming the beacon for best practices and efficient processes through the organization Qualifications Experience working with various databases such as Postgres, MySQL, MongoDB, and Oracle Understanding of network protocols (TCP/IP, BGP, OSPF, etc.) and routing/switching technologies Experience with network automation tools and scripting languages (Python, Ansible, Terraform) Experience in both building and integrating with RESTful APIs Experience with async processing and message bus communications (RabbitMQ, Kafka) Experience creating and executing automated software testing Strong abilities on the Linux command line, working with various flavors of Linux and Docker/Kubernetes Strong understanding of applied statistics and the ability to code systems that identify outlier behavior in large systems. Previous experience delivering, maintaining and promoting a production software product Excellent communication, collaboration skills, and experience using a variety of remote collaboration tools including Jira, Confluence, Google Suite, Zoom, etc. Experience using Git for code management, review and deployment A passion for tackling complex problems and combining technical and process solutions Bonus Points if you have: Experience working with various network device vendors (via API or Netconf) including Juniper, Nokia, Infinera, Ciena, Fujitsu and Cisco Command-Line experience with networking equipment (Juniper, Nokia, etc.) Experience with various network orchestration platforms, such as Ciena Blue Planet MDSO, Cisco NSO, or others Experience with monitoring platforms such as SevOne, Assure1, and Nagios Certifications such as CCNA, JNCIP, or other networking certifications Experience with Perl Education & Experience Bachelor's degree in Computer Science, Networking, or a related field (or equivalent experience) Minimum of seven (7) years of experience in software development with a variety of languages such as Python, Javascript, SQL, and GraphQL Estimated base salary range: $112,800 - $173,600 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

Analyze business processes and requirements, design and implement Sitetracker/Salesforce solutions, maintain system integrity, support enhancements, and provide training and governance documentation. | Experience as a Business Systems Analyst with Salesforce platform expertise, preferably Sitetracker experience, strong analytical and communication skills, and US work authorization. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The OSP Controls & Governance team is seeking a skilled and motivated Business Systems Analyst (BSA) to support and enhance our Sitetracker environment, the project management platform used across both Outside Plant (OSP) and Inside Plant (ISP) operations. This role acts as the bridge between business needs and technical solutions, ensuring that Sitetracker and its underlying Salesforce platform are optimized to support the complex requirements of large-scale infrastructure projects. Out BSA will play a key role in analyzing business processes, gathering requirements, and designing solutions that drive efficiency, consistency, and governance. You will work closely with project managers, stakeholders, and technical teams to ensure that system configurations, integrations, and workflows meet operational needs and align with governance standards. As our Business Systems Analyst, you will directly influence how OSP and ISP projects are planned, managed, and delivered. By aligning Sitetracker functionality with business processes, you will drive efficiency, improve data accuracy, and enable better decision-making across the organization. Your contributions will enhance the reliability and scalability of project delivery, supporting both operational teams and executive leadership. This position requires both technical expertise and business acumen. Our BSA will operate independently on key initiatives, while also collaborating closely with project managers, governance leaders, and technical teams. NOTE: We are open to this position working remotely within the United States Responsibilities Partner with stakeholders to gather, analyze, and document business requirements related to project management processes in Sitetracker. Translate business needs into clear functional specifications and system configurations. Collaborate with developers, administrators, and project teams to design, test, and implement solutions in Sitetracker/Salesforce. Maintain system integrity by monitoring data quality, workflows, and integrations, resolving issues proactively. Support ongoing enhancements by identifying opportunities for process automation, improved reporting, and system optimization. Act as a subject matter expert on Sitetracker functionality, providing guidance, training, and documentation to end users. Develop and maintain governance documentation, ensuring compliance with organizational standards. Partner with OSP and ISP Controls & Governance leadership to prioritize the systems roadmap and ensure alignment with broader strategic initiatives. Qualifications Proven experience as a Business Systems Analyst or similar role, with a focus on Salesforce-based platforms. Hands-on experience in Salesforce configuration, workflows, and reporting (required). Experience with Sitetracker strongly preferred. Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions. Excellent communication skills with the ability to work effectively across business and technical teams. Familiarity with project management concepts and telecom/infrastructure operations a plus. Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent practical experience). Skills Strong communication and collaboration skills with the ability to own an intended result, and communicate in and across teams Excellent organizational and multitasking abilities, with strong attention to detail in managing day to day tasks and execution. Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance. Miscellaneous Requirements Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products. Travel as required (Less than 10% estimated) for critical meetings. Approved to work in the United States. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time Estimated Base Salary Range: $77,100 - $118,600 USD/annually. #LI-AF1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

The Project Management Launch Specialist will oversee the setup of new projects, ensuring accurate data and complete documentation. This role acts as the first line of governance for new projects, validating inputs and ensuring compliance with established standards. | Candidates should possess strong organizational skills and an analytical mindset to manage large volumes of data accurately. A bachelor's degree in a related field or equivalent practical experience is preferred, along with experience in project coordination or data management. | Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The OSP Controls & Governance team is seeking a motivated and detail-oriented Project Management Launch Specialist to oversee the critical setup of new projects. This role ensures that every project begins with accurate data, complete documentation, and the correct system relationships, enabling project management teams to focus on efficient and effective delivery. You will play a central role at the start of the project lifecycle, serving as the guardian of data integrity and process compliance. By ensuring projects are launched correctly, you will directly influence the reliability, scalability, and success of OSP initiatives. This position requires someone who can thrive in a structured yet fast-paced environment, balancing precision with flexibility. Our Project Management Launch Specialist provides the foundation for successful project execution. By ensuring that projects are set up correctly from the start, you will reduce risk, prevent costly rework, and enable project managers to focus on delivery. This role is vital in strengthening governance, improving efficiency, and enhancing the overall reliability of project management across OSP. This position is designed for professionals who want to build expertise in project governance, data management, and operational excellence. It offers the opportunity to gain broad exposure to OSP project lifecycles while making a measurable impact on how projects are initiated and delivered. NOTE: We are open to this position working remotely within the United States Responsibilities Take ownership of the project setup process, ensuring that all required fields, documentation, and relationships are completed prior to handoff to project execution teams. Act as the first line of governance for new projects, validating inputs and ensuring compliance with established standards and policies. Partner with cross-functional teams to gather, confirm, and resolve any missing or incomplete project information. Maintain data accuracy and consistency across multiple project management platforms and reporting tools. Proactively identify trends in project setup issues, recommend improvements, and contribute to the continuous refinement of launch workflows. Prepare and deliver reporting on setup accuracy and compliance metrics, highlighting risks and areas for improvement. Serve as a subject matter resource for project teams, answering questions and providing guidance on launch requirements. Qualifications Strong organizational skills with demonstrated ability to manage large volumes of data with accuracy. Analytical mindset with the ability to spot inconsistencies and proactively address gaps. Excellent communication skills and the ability to collaborate across technical and non-technical teams. Proficiency with productivity tools such as Excel, Google Sheets, and project management systems. Experience operating in Salesforce or Sitetracker is a plus. Experience with project coordination, governance, or data management strongly preferred. Bachelor’s degree in Business, Project Management, Information Systems, or a related field (or equivalent practical experience). Skills Strong communication and collaboration skills with the ability to own an intended result, and communicate in and across teams Excellent organizational and multitasking abilities, with strong attention to detail in managing day to day tasks and execution. Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance. Miscellaneous Requirements Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products. Travel as required (Less than 10% estimated) for critical meetings. Approved to work in the United States. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time Estimated Base Salary Range: $53,300 - $82,000 USD/annually. #LI-AF1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment. Welcome Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.