Xylem

Lead and manage the customer support team to ensure operational excellence, customer satisfaction, and continuous improvement. | 5-7+ years professional experience including 1-3+ years management, bachelor's degree or equivalent, proficiency in CRM and ERP systems, leadership skills, project management, and strong communication. | Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We're Hiring a Customer Support Manager in Auburn, NY! Responsibilities: Leadership & Team Management Provide clear direction and guidance to the Customer Support team, ensuring alignment with organizational goals and policies. Lead and develop a team of supervisors and experienced professionals, fostering a culture of accountability, collaboration, and continuous improvement. Recruit, coach, and mentor team members to support career progression and professional growth. Operational Excellence Manage and coordinate regional customer support operations, ensuring optimal resource allocation and workload balance. Develop, implement, and monitor operating systems, policies, and procedures to drive efficiency and quality. Define and execute continuous improvement strategies to enhance service delivery and operational performance. Customer Experience Ensure exceptional customer relations by resolving claims and complaints promptly, fairly, and in compliance with applicable laws and company standards. Develop proactive initiatives to educate and inform customers, improving overall satisfaction and loyalty. Monitor customer feedback and survey results to identify trends and implement improvement plans. Performance & Metrics Establish and track key performance indicators (KPIs) and metrics to measure team effectiveness and customer satisfaction. Utilize data-driven insights to inform decision-making and optimize processes. Policy & Compliance Interpret and execute organizational policies, recommending modifications to improve operational effectiveness. Adapt departmental plans and priorities to address resource challenges and evolving business needs. Stakeholder Engagement Serve as a primary liaison between internal teams and senior management, ensuring seamless communication and collaboration. Deploy technology solutions and continuous improvement initiatives to support business growth and scalability. Requirements: Education & Experience 5–7+ years of relevant professional experience, including 1–3+ years in a management or leadership role. Bachelor’s degree (or equivalent work experience) with strong conceptual knowledge of fundamental theories, principles, and practices. Technical Skills Proficiency in CRM platforms such as Salesforce, Pega, Conexium, and ERP systems like SAP. Familiarity with Linux-AS400 environments. Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with Select Configure Price Quote (SCPQ) tools and enterprise resource planning systems. Leadership & People Development Proven supervisory experience with a track record of career progression and talent development. Ability to recruit, train, and motivate teams to achieve business objectives. Strong coaching skills with a commitment to two-way feedback and open dialogue. Demonstrated ability to lead diverse teams in a matrixed organization. Business & Project Management Solid project management experience, including process development and implementation. Skilled in developing and monitoring performance metrics; comfortable with data-driven decision-making. Strong business acumen and collaborative leadership style. Customer Focus Legendary customer service mindset with an unwavering passion for delivering exceptional experiences. Communication & Interpersonal Skills Excellent written and verbal communication skills. Strong analytical, problem-solving, and influencing abilities. Additional Requirements Ability to travel up to 10%. Comfortable working across diverse customer bases and organizational structures. Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Light lifting of 20-25 pounds Moderate physical demand and limited exposure to shop elements Regularly required to sit or stand, reach, bend and move about the facility or customer job site Regularly required to listen, talk to, and see employees and customers on a daily basis Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) General office environment and use of phone and computer equipment. Travel as required to fulfill the duties listed above or as required by the Company. Standard weekly job hours: 40 hours Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation Our Talent Community is a great way to stay connected to learn more about our high impact culture initiatives and latest career opportunities! Tell us more about yourself and help recruiters find you if there’s an opportunity that aligns with your background, skills and interests. Join our Talent Community Today! Want to know what kind of Impact you can make? Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Learn more by clicking here – Working at Xylem (https://www.xylem.com/en-us/careers/working-at-xylem/) Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. (https://www.xylem.com/en-us/careers/inclusion-and-belonging/)

Commission and troubleshoot wastewater treatment equipment and systems, provide technical support and training, maintain project documentation, and travel extensively to industrial and municipal sites. | High school diploma required, bachelor's preferred or equivalent experience, strong mechanical and electrical troubleshooting skills, experience with wastewater processes and equipment commissioning, PLC programming knowledge, and ability to travel extensively. | Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Field Process Engineer - WastewaterXylem is seeking a skilled and experienced Field Process Engineer - Wastewater to support our industrial, municipal water, and wastewater facilities, reverse osmosis, Microfiltration , clarification, APT Equipment. Highly experienced with commissioning wastewater equipment, operating and maintaining wastewater treatment machinery & equipment and systems preferred. Proficient with startup and commissioning of wastewater processes like precipitation, neutralization, clarification, microfiltration / filtration, and related infrastructure technologies such as dosing pumps, pumps/motors, VFDs, and potentially filter press technology This role is key to delivering and optimizing cutting-edge water treatment systems that keep our industrial clients running at peak performance. Core Responsibilities: • Provide technical assistance and support to company engineers and equipment end users in the quick and efficient startup of newly installed wastewater equipment, training of site personnel in the operation and maintenance and repair of the equipment. • Work in industrial, municipal water, and wastewater facilities that may be under construction or already existing and may be required to travel internationally as well as domestically, with some extended stays. Work may exceed eight hours per day. • Be responsible for the commissioning of both single water treatment devices as well as entire industrial systems. • Maintain standard internal documents and reports, scripting details & updating tasks including managing and separating work done, and work to be done to maintain typical project schedules. • Use Microsoft Office suite daily and internal programs such as on-line travel assistants and electronic expense reporting programs (SAP, Concur ideal). • Develop a positive and professional working relationship with specialty and union site craft, learn and follow site rules and safety regulations, and use good judgment on behalf of Xylem. • Self-driven and ability to work onsite independently as needed. Education: • High School Diploma is required; Bachelor's degree preferred, although commensurate wastewater commissioning and troubleshooting experience will be considered. Qualification: • Ability to troubleshoot and maintain mechanical, and hydraulics / pneumatic systems required • Working knowledge in the startup and commissioning of wastewater processes like precipitation, neutralization, clarification, microfiltration / filtration, and related infrastructure technologies such as dosing pumps, pumps/motors, VFDs, and potentially filter press technology • The ability to troubleshoot instrumentation & use PLC programs and ladder logic is required (Allen Bradley and Siemens) • Comfortable working with and around electrical systems and panels rated at 480V, 240V, and 120V • Must be able to travel extensively in US and Canada (home every other weekend) • Highly experienced with commissioning wastewater equipment, operating and maintaining wastewater treatment machinery & equipment and systems preferred • Must have the ability to read and interpret basic electrical and mechanical drawings, P&IDs, installation and/or civil drawings, and the ability to discuss specifics, notes and changes with varied disciplines. • General computer skills are necessary in completing daily requirements • Available for extensive travel, often on short notice; (Both Domestic and International travel are likely to be required) • Organizational skills with good writing skills, able to craft documentation and perform presentations to suit the audience required • May be required to pass a 40-hour health and safety training for hazardous waste, at the company's expense. • Secondary language skills are desirable • Ability to work in elevations of around 15 thousand feet and varied weather conditions • Ability to obtain a Xylem company credit card required • Must have valid driver's license and clean driving record, and a valid passport (if required). • An ability to gain access to a nuclear power site by passing a related sociological screen may be necessary, plus any other testing requirements to access a customer site. The estimated salary range for this position is $95,000.00 to $125,000.00.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. Xylem does not provide visa sponsorship for this position Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Lead regional sales operations to achieve revenue targets, execute commercial strategy, improve sales processes, and foster a high-performance sales culture. | Proven senior sales leadership, ability to manage sales operations and strategy execution, and drive business growth. | Job Description Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. The Regional Sales Director plays a key role in achieving regional revenue and booking targets while driving execution of the commercial strategy. This strategic role requires a strong leader with a proven ability to manage sales operations, optimize performance, and foster a culture of accountability and success. Key responsibilities include setting and executing the commercial strategy, guiding sales process improvements, and ensuring that all sales activities contribute to sustained business growth.

Lead business growth strategies, manage client relationships, write business proposals, monitor industry trends, and manage and develop a team. | Bachelor's degree with 5+ years experience including 2+ years managing people, proficiency in planning, budgeting, resource allocation, and end-to-end project management. | Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: The Business Development Manager will work closely with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for the organization. To achieve this, they need to find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. Responsibilities: Developing Growth Strategies and Plans: Identifying and mapping business strengths and customer needs. Managing and Retaining Relationships with Existing Clients: Increasing client base. Writing Business Proposals: Negotiating with stakeholders. Identifying and Mapping Business Strengths and Customer Needs: Researching business opportunities and viable income streams. Following Industry Trends Locally and Internationally: Reporting on successes and areas needing improvements. Team Management: Lead and manage a team, providing guidance, feedback, and support. Set goals and KPIs for team members and monitor performance. Foster a positive and collaborative work environment. Develop and implement training programs to keep team members updated on trends and strategies. High Impact Behaviors: Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization's vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders' interests. Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization. Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued. Qualifications: A bachelor's degree in business, economics, finance, or a related field with at least 5 years experience, with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. Planning and Scheduling: Proficiently create project plans, define milestones, and establish timelines. Ensure that tasks are well-organized and aligned with strategic objectives. Budgeting: Skillfully manage project budgets, allocate resources effectively, and monitor expenses. Make informed decisions to optimize financial outcomes. Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed. End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results. The compensation range for this role is $200,000-$250,000 and varies based on experience, education, and skills needed. Xylem offers Flexible Time Off, Health Plans, and 401(k) in addition to compensation. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Lead and develop a regional sales team, execute commercial strategy, manage sales operations, and achieve revenue targets. | 10+ years sales experience, strong communication, sales process knowledge, decision-making ability, ERP/CRM familiarity, and valid driving record. | Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is hiring a Regional Sales Director-Central Region! Xylem is hiring a Regional Sales Director-Central Region to support our legacy Evoqua light industry sales team. Evoqua's Light Industry Sales (LIT) team provides a complete line of pretreatment, generation, storage, and distribution solutions for high purity and wastewater applications in aerospace, beverage, government, health sciences, microelectronics, pharmaceuticals, biopharmaceuticals, universities, labs, and general industry. The Sales Director leads the full regional sales organization-including Inside and Outside Sales Representatives, Sales Managers, and Sales Process functions. This strategic role is responsible for achieving regional revenue and booking targets while driving execution of the commercial strategy. The Sales Director translates high-level sales strategies into actionable plans, aligning business processes and coaching the team to achieve both individual and collective goals. This role requires a strong leader with a proven ability to manage sales operations, optimize performance, and foster a culture of accountability and success. Key responsibilities include setting and executing the commercial strategy, guiding sales process improvements, and ensuring that all sales activities contribute to sustained business growth. The Sales Director should live Xylem's High Impact Culture. Responsibilities: • Leads, coaches, mentors, and develops team of Sales Professionals • Delivers on revenue/customer growth targets • Aligns objectives of team with Organizational Goals and Objectives; objectives for assigned unit/area defined by upper management • Exemplifies Xylem's high impact behaviors and leverages those to foster a high performing team • Manages other managers to deliver the same results • Works with upper and Executive Management to set Goals/Objectives/Targets for the region and key business accounts; works with their direct reports to align Goals/Objectives/Targets for sales organization • Other duties as assigned POSITION REQUIREMENTS FORMAL EDUCATION: Required: BS/BA required 10+ years of sales experience Preferred: Masters preferred KNOWLEDGE & EXPERIENCE: Required: • Strong communication skills • Intra-departmental communication for purpose of alignment/information sharing • Strong knowledge of Sales Process • Ability/latitude to make decisions to achieve defined goals • Must have an acceptable driving record to be insurable to drive for company business • Basic understanding of ERP and CRM systems • Fluency in Microsoft Office applications (Outlook, Word, Excel) PHYSICAL REQUIREMENTS: Must be able to sit, stand, hear, and see on a constant basis. Must be able to walk, write, and type on a frequent basis. Must be able to climb and descend stairs. Must be able to bend, carry, reach, push, and pull on an occasional basis. Must be able to communicate verbally and in writing. May be exposed to varying amounts of dust and dirt. Work surfaces may include concrete. Employee must be able to operate a computer and communicate via telephone. TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION) 50% POSITION REQUIREMENTS FORMAL EDUCATION: Required: BS/BA required 10+ years of sales experience Preferred: Masters preferred Required: • Strong communication skills • Intra-departmental communication for purpose of alignment/information sharing • Strong knowledge of Sales Process • Ability/latitude to make decisions to achieve defined goals • Must have an acceptable driving record to be insurable to drive for company business • Basic understanding of ERP and CRM systems • Fluency in Microsoft Office applications (Outlook, Word, Excel) PHYSICAL REQUIREMENTS: Must be able to sit, stand, hear, and see on a constant basis. Must be able to walk, write, and type on a frequent basis. Must be able to climb and descend stairs. Must be able to bend, carry, reach, push, and pull on an occasional basis. Must be able to communicate verbally and in writing. May be exposed to varying amounts of dust and dirt. Work surfaces may include concrete. Employee must be able to operate a computer and communicate via telephone. The estimated compensation for this position is $170,000to $220,000 base salary plus sales incentive.Starting pay is dependent on multiple factors, such as skills,experienceand work location, and is not typically at the top of the range.At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. #LI-DH Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation