Wrapbook

Diagnose operational challenges, design scalable workflows, and implement solutions to improve customer success operations. | Requires 3-6+ years in customer success or revenue operations, Salesforce fluency, and experience supporting post-sale teams in complex environments. | About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity - Customer Success Operations Manager - Remote (USA / Canada) Wrapbook is building the operating system for the project economy in one of the most complex payroll and compliance environments in the world. As we scale, growth depends not just on demand—but on operational reliability, execution capacity, and customer trust. Revenue Operations owns the systems, data, and operating rigor that enable scalable growth. The Customer Success Operations Manager reports to the Head of Revenue Operations and serves on the leadership team of Wrapbook’s Customer Success organization within Client Operations, partnering directly with the Head of Customer Success and functional leaders across Onboarding, Customer Success, and Support to shape operating strategy and execution priorities. This role blends operational insight and systems execution—identifying friction in post-sale workflows, translating ambiguity into clear requirements, and implementing scalable, Salesforce-enabled solutions that improve reliability, efficiency, and customer experience. This is a build-mode role requiring someone who can think analytically and drive systems execution—either implementing scalable workflow solutions directly or translating requirements into clear technical designs for implementation. What You'll Do: Diagnose & Clarify Operational Challenges Identify and analyze breakdowns across onboarding, customer success, and support workflows. Diagnose root causes of operational friction and translate them into clear, prioritized problem statements. Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities. Design & Implement Scalable Solutions Translate diagnosed operational challenges into clear, prioritized system and process requirements aligned to business outcomes. Design scalable workflows and operating models across onboarding, customer success, and support to reduce friction and improve reliability. Implement solutions through Salesforce configuration where appropriate, or produce detailed technical requirements for implementation by the GTM Systems Architect or contractors. Ensure reliable data capture, signal integrity, and consistent metric definitions across Salesforce and adjacent tools (telephony, chat, support platforms). Partner with systems stakeholders to evolve solutions in scalable, extensible, and secure ways. Partner with Success Leadership to proactively build salesforce processes to support scale, complexity, and new vertical expansion (e.g., Film & TV). Operationalize & Scale Execution Operationalize post-sale success metrics defined by Customer Success leadership, ensuring they are measurable and trusted in Salesforce as the system of record. Support Customer Success–led WBR, MBR, and QBR cadences by ensuring dashboards and reporting are aligned to agreed definitions. Ensure defined capacity assumptions and SLAs are observable in systems (without owning the underlying capacity model). Reduce reactive firefighting by replacing manual coordination with durable workflows and automation. Drive change management through documentation, enablement, and adoption support. Partner with AI Engineering to define requirements for cross-system workflows, while maintaining Salesforce-native automation ownership. What You'll Have: 3–6+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Business Systems, or similar roles. Experience supporting post-sale teams in a B2B SaaS or operationally complex environment. Experience identifying business problems, structuring requirements, and driving system or process improvements. Strong analytical skills and comfort using Salesforce and operational data to inform decisions. Strong systems thinking and process design skills, with a bias toward durable, scalable workflows. Comfortable operating in build-mode environments where execution ownership is expected. Strong cross-functional communicator who can navigate ambiguity, align stakeholders, and drive clarity. Customer-centric, with a bias toward accountability, operational rigor, and continuous improvement. AI-first / automation-first mindset with disciplined judgment. Salesforce & Technical Fluency Strong working knowledge of Salesforce (Service Cloud, reporting, dashboards, Flows). Ability to implement solutions via direct Salesforce configuration, lightweight customization, or by producing detailed technical requirements for execution by the GTM Systems Architect or Developer. Comfort working across adjacent tools (support platforms, telephony, chat, email) and ensuring clean integration and reliable data capture. Salesforce Administrator Certification (Plat-Admn-201) — Required Salesforce Business Analyst (BA-201) — Nice to have Salesforce Advanced Administrator (Plat-Admn-301) — Nice to have Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: Unlimited Paid Time Off Work from anywhere in Canada and USA Health and Dental benefits Up to $1,500 USD/ $2,025 CAD towards IT set up for your home Up to 2% matching RRSP / 401K Learning and Development opportunities Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote

Leading consumer insights and innovation initiatives to fuel product development and strategic planning. | Extensive experience in consumer research, innovation, and leadership, with strong global research background, but lacking specific accounting or financial systems expertise. | About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity Wrapbook is seeking a senior product leader to own and evolve our Production Accounting and Accounting Integrations portfolio, shaping how financial data is reconciled, surfaced, and experienced within Wrapbook and how it integrates across the broader ecosystem of accounting tools and customer systems. This role defines the long-term product vision for Production Accounting — including core workflows such as cost tracking, accruals, reporting, reconciliation, and auditability — while also setting the strategy for accounting integrations, APIs, and external data accessibility. You will ensure customers can reliably access, reconcile, and leverage their production financial data in the systems and formats they depend on. You will lead a team of Product Managers and be accountable for delivering reliable, scalable, and durable accounting capabilities that production companies trust to run their businesses. This includes balancing short-term delivery needs with long-term platform investments, strengthening integration foundations, and evolving our accounting infrastructure to support future growth. This is a deep product leadership role focused on: Accounting correctness and integrity Streamlining complex production accounting workflows Integration strategy and ecosystem connectivity Cross-functional execution across Product, Engineering, Accounting, Operations, Risk, and Support You will be accountable for the product outcomes of Production Accounting: accuracy, usability, adoption, operational readiness, integration reliability, and long-term maintainability. Success in this role requires strong product judgment, comfort with accounting systems, systems-level thinking across internal and external data flows, and the ability to lead in ambiguous, high-complexity environments. What You’ll Do Product Strategy & Domain Ownership Define and own the product vision and roadmap for Production Accounting and related client integrations Translate company strategy into clear product bets, sequencing, and tradeoffs Define a clear point of view on how automation and AI should be leveraged to streamline production accounting workflows, reduce manual effort, and meaningfully improve customer experience Establish a clear point of view on how production accounting workflows should function within Wrapbook’s platform Set the strategy for accounting integrations and APIs, ensuring customers can reliably access, reconcile, and leverage their financial data across systems Balance short-term delivery needs with long-term platform and integration investments Production Accounting Expertise Own product direction for core accounting capabilities, including cost tracking, accruals, financial reporting, reconciliation, and auditability Ensure accounting workflows are accurate, consistent, and aligned with real-world production accounting practices, with strong data integrity across internal and external systems Partner closely with internal Accounting, Finance, and Operations teams to validate requirements, edge cases, and operational outcomes Serve as the subject matter expert for accounting-related product decisions across the organization Team Leadership & Execution Lead, coach, and develop a team of Product Managers, setting a high bar for product judgment, delighting customers, systems thinking, and execution rigor Establish and reinforce clear expectations for problem framing, roadmap quality, delivery, and stakeholder communication Drive alignment and sequencing across multiple teams working within the Production Accounting and related integrations space Cross-Functional Leadership Partner closely with Engineering to deliver scalable, reliable, and maintainable accounting and integration capabilities Work with Success, Support, and Client Operations to ensure new capabilities are operationally ready, supportable, and durable post-launch Partner with the Go-To-Market team to ensure launches are well-positioned, adoption is measured and tracked, and capabilities are targeted to the right customer segments and users Influence shared ownership models where outcomes span multiple teams and systems beyond direct reporting lines Partner across other product teams to deliver cohesive, end-to-end customer experiences and continually raise the bar for product quality, craft, and execution at Wrapbook Customer & Systems Thinking Represent the voice of the customer for production accounting workflows and pain points Engage directly with customers and internal users to validate product direction and uncover unmet needs Use data, customer feedback, and operational signals to refine priorities and improve outcomes over time What You'll Have: 10+ years of product management experience, including experience as a Director-level or equivalent senior product leader Proven experience owning or building accounting systems or accounting-adjacent products (e.g., general ledger, cost tracking, financial reporting, reconciliation, audit workflows) Strong understanding of accounting concepts and the rigor required for financially correct systems Demonstrated success leading and developing Product Managers in complex, cross-functional environments Experience partnering deeply with Engineering, Accounting, Finance, Operations, and Risk teams Comfort operating in ambiguity and making high-impact product decisions with incomplete information Strong written and verbal communication skills, with the ability to align diverse stakeholders around clear product direction Track record of delivering durable, high-quality products in technically or operationally complex domains Bonus Points Experience building or scaling accounting integrations (e.g., NetSuite, Sage Intacct, QuickBooks, etc.) and defining external-facing APIs or financial data platforms Experience building accounting workflows or platforms Experience building products that solve customer problems utilizing AI. Experience leading teams building with AI as a foundational part of workflow. Background in media, entertainment, or freelance-based industries Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: Unlimited Paid Time Off Work from anywhere in Canada and USA Health and Dental benefits Up to $1,500 USD/ $2,025 CAD towards IT set up for your home Up to 2% matching RRSP / 401K Learning and Development opportunities Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote

Provide technical support and troubleshooting for production-related issues, manage case queues, and collaborate with cross-functional teams to resolve customer issues. | 2+ years supporting production workflows or SaaS environments, strong communication skills, experience with support tools like Salesforce, and knowledge of production processes. | About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity – Customer Support Specialist III (Remote - US) We are looking for an enthusiastic Customer Support Specialist III to join our Support organization. In this role, you’ll ensure our crew members and client users have their product questions answered and technical issues resolved quickly, accurately, and with care. Customer Support Specialist IIIs at Wrapbook work across a range of case types—from high-volume, repeatable issues to complex, high-context production scenarios. Depending on business needs and your strengths, you may be aligned to a team focused on Worker users and scaled support (Express Desk) or a team focused on non-Worker users and high-touch, relationship-driven support (Partnership Team). In all cases, you’ll play a critical role in ensuring payees are compensated compliantly and on time, while delivering a concierge-quality support experience. What you’ll do Own a portfolio of cases and inbound interactions (email, live chat, and phone via Salesforce), serving as the primary point of contact from first touch through resolution for crew members and client users. Diagnose and troubleshoot product behaviors and production workflows: investigate issues, reproduce bugs, identify root cause, and advise on next steps or workarounds. Manage your case backlog with clear ownership and urgency: prioritize work by customer impact, SLA, and escalation risk; proactively follow up internally and externally until issues are fully resolved. Partner closely with Customer Success, Payroll Ops, Product, and Engineering to resolve customer issues, translating customer context into actionable technical detail. Identify trends and product gaps: log high-quality bug reports and product requests in Linear (or similar tools), including replication steps and business impact. Escalate urgent or production-critical issues via PagerDuty or established escalation channels and help coordinate cross-functional response through resolution. Deliver a concierge support experience: adapt communication style to the customer and situation, explain solutions clearly, and anticipate follow-up needs. Contribute to team knowledge and operational excellence by creating and maintaining SOPs, templates, troubleshooting guides, and other internal documentation. Support continuous improvement efforts by sharing best practices, surfacing opportunities for workflow optimization, deflection, or automation, and incorporating QA feedback into your day-to-day work. Mentor and support junior teammates as needed through case guidance, escalation support, and modeling strong customer judgment and communication. What you’ll have 2+ years of experience in customer support, technical support, or an administrative role supporting film and television production (or equivalent B2B SaaS experience). Strong knowledge of Film & Television production workflows; Production Accounting or payroll experience is highly valued. Confidence communicating with customers via phone, email, and live chat, including comfort being on the phone for extended periods when needed. Excellent written communication skills, with the ability to document customer issues clearly and create effective internal tickets and documentation. Proven troubleshooting and problem-solving skills, with a habit of researching, validating, and understanding solutions before communicating them. Demonstrated ability to manage a case queue responsibly, multitask across multiple issues, and prioritize effectively in a fast-paced environment. Comfort working in an early-stage, high-growth company where priorities evolve and adaptability matters. Experience collaborating cross-functionally and a genuine enjoyment of working with others to achieve shared outcomes. Familiarity with tools such as Salesforce, Linear (or similar bug tracking tools), PagerDuty, Slack, and Notion (or the ability to learn them quickly). Nice to have Motion Picture Union Payroll experience. Experience supporting high-volume case environments or complex, high-sensitivity customer scenarios. Experience creating or maintaining SOPs, workflows, or training materials for support teams. Experience identifying deflection opportunities, improving self-serve resources, or contributing to automation initiatives. Experience contributing to QA programs, mentoring junior support staff, or supporting team enablement. Experience creating operating procedures or content for AI-powered support tools. Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: Unlimited Paid Time Off Work from anywhere in Canada and USA Health and Dental benefits Up to $1,500 USD/ $2,025 CAD towards IT set up for your home Up to 2% matching RRSP / 401K Learning and Development opportunities Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote

Manage post-onboarding client relationships, drive feature adoption, and collaborate cross-functionally to ensure client satisfaction and account growth. | 3+ years in film/television finance, payroll, or production, with strong communication skills and a customer-focused mindset. | About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity - Customer Success Manager III, Film & Television (Remote - USA / CANADA) Wrapbook is seeking a skilled and strategic Customer Success Manager (CSM) to join our Film & Television (FTV) team, with a focus on Mid-Market clients. In this role, you will serve as the primary relationship owner post-onboarding, driving feature adoption, account growth, and long-term client satisfaction. You will manage a book of business spanning union and non-union productions, acting as the strategic lead while partnering closely with Paymasters, Implementation, Labor Relations, and RevOps to deliver a high-touch, concierge client experience. This is a hands-on role for someone who excels at balancing strategic engagement with daily operational support in a fast-paced, highly collaborative environment. What you’ll do: • Own a portfolio of Film & Television clients post-onboarding, serving as their strategic partner and primary point of contact. • Drive client success by deepening relationships, increasing feature adoption, and identifying opportunities for account growth and retention. • Collaborate closely with Paymasters to ensure accurate, compliant payroll processing and seamless day-to-day operations. • Lead proactive engagements—including health checks, product roadmap discussions, and quarterly business reviews—tailored to client goals and complexity. • Monitor client health and payroll volume trends to surface risks early, drive insights, and flag upsell opportunities. • Act as the voice of the customer by submitting feedback and feature requests into Wrapbook’s product development and internal improvement processes. • Navigate union and non-union workflows, adapting to the unique needs of each client while maintaining a high standard of service. • Partner cross-functionally with Product, RevOps, Labor Relations, Implementation, and Support to solve complex challenges and continuously improve the customer experience. • Contribute to internal documentation, enablement, and best practice sharing to level up the broader Customer Success team. What you’ll have: • 3+ years of experience working in a film and television finance, payroll, or production. • Customer focused mindset with a continuous focus on consultative servicing and selling. • Strong verbal and written communication skills. • The ability to strategically work through problems to identify the root cause and create action plans to resolve them. • An intense sense of ownership and urgency to resolve customer issues. • Thrive in a dynamic and collaborative environment and are comfortable working through ambiguity. Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: • Unlimited Paid Time Off • Work from anywhere in Canada and USA • Health and Dental benefits • Up to $1,500 USD/ $2,025 CAD towards IT set up for your home • Up to 2% matching RRSP / 401K • Learning and Development opportunities • Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote

Manage and improve the release management process, lead a team of Technical Program Managers, drive cross-functional alignment and communication, oversee key customer program management, and continuously improve workflows for predictable and high-quality product launches. | 5+ years leadership in release/program/product operations management in SaaS, strong communication and facilitation skills, experience with cross-functional program execution, player-coach leadership style, and familiarity with program/incident management tools. | About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity – Senior Manager, Release & Program Management (Remote - USA / CANADA) We’re looking for a Senior Manager, Release & Program Management to evolve and mature Wrapbook’s release management function and ongoing program. This role spans release management, program management, and product operations to ensure the way we align, build, and launch is predictable, coordinated, and continuously improving. This role sits within Wrapbook’s Engineering, Product, and Design (EPD) organization and reports directly to the Head of Product. As a player-coach, you’ll manage a small team of Technical Program Managers and be Wrapbook’s release manager. You’ll be responsible for execution, process improvement, and implementing the tools and frameworks that help us scale. You’ll not only lead releases and the TPM team, but also raise the bar for how Wrapbook works together. Your impact will be felt in more predictable and trusted ways of working, better cross-functional alignment, and no surprises for our partners—because they’ll know exactly what we’re doing and why. You’ll also oversee the program management of key customer accounts, serving as a single point of coordination across Engineering, Product, and Design. By working closely with Client Ops and Sales, you’ll ensure that customers’ early experiences with Wrapbook meet their needs and delight them along the way. Always advocate for the customer (internal and external), ensuring our programs and releases deliver not only predictability but also delightful experiences that solve real-world problems. If you’re passionate about maturing processes while leaning into to bias for action, aligning cross-functional teams, and leading through both strategy and action, this role is for you. What you'll do: Be Wrapbook’s Release Manager: Directly manage Wrapbook’s release process, ensuring predictability, quality, and alignment across Engineering, Product, and Design (EPD), along with Client Ops and GTM. Partner with project leads on QA to ensure testing processes, release readiness, and quality standards are consistently met. Lead as a Player-Coach: Manage and mentor a team of Technical Program Managers while remaining hands-on in release management and key programs. Set a high bar for execution, communication, and collaboration, and hold the team accountable to meeting that standard. Foster a culture of accountability and inclusion where TPMs can do their best work. Drive Clear Communication & Foster Alignment: Establish and model impeccable cross-department communication, ensuring updates, risks, and decisions are conveyed with clarity and consistency. Act as a connector across business, product and technical teams, creating alignment on roles, responsibilities, and readiness for every stage of build and launch. Prepare release notes so that our cross-functional partners experience no surprises—because we’ve over-communicated, and they fully understand what we’re doing and why. Measure and Improve Impact: Define how we measure release success, evaluate outcomes, and use insights to refine future launches. Drive Program Execution: Partner with EPD leaders to identify where Technical Program Managers can add the most value—whether by driving key strategic initiatives, coordinating complex cross-group work, or ensuring execution against business-critical priorities. Support Key Accounts: Oversee program management for critical customer accounts, coordinating across Engineering, Product, and Design, and partnering with Client Ops and Sales to deliver delightful early customer experiences. Continuously Improve: Identify bottlenecks, streamline workflows, and strengthen how Wrapbook aligns, builds, and launches. You’ll be measured not by the number of processes you introduce, but by the tangible impact your improvements have on predictability, efficiency, and stakeholder confidence. What you'll have: 5+ years of leadership experience in Release Management, Program Management, and/or Product Operations within SaaS organizations, with a proven ability to set clear expectations, hold teams accountable, and maintain a consistently high bar for impact. Demonstrated success as a player-coach—balancing team leadership with hands-on ownership of key initiatives. Strong track record of executing complex, cross-functional programs from alignment through launch. Experience evolving and improving processes that deliver measurable outcomes, not just adding steps. Exceptional communication and facilitation skills, with a proven ability to bridge departments, ensure transparency, and keep stakeholders aligned. A high bar for performance, with the ability to raise team standards and coach individuals to achieve their best work. Experience with program management and incident management tools (e.g., Linear, PagerDuty). A bias for action in fast-paced, ambiguous environments. Customer obsession. Extra points if you have: Familiarity with scaling program management functions in high-growth SaaS, startup, or scale-up environments. Built out Product Operations from the ground up at a previous company. Experience working directly with Engineering, Product, and Design leaders to shape how and where TPMs drive impact. Experience in payroll, fintech, or entertainment industry. Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: Unlimited Paid Time Off Work from anywhere in Canada and USA Health and Dental benefits Up to $1,500 USD/ $2,025 CAD towards IT set up for your home Up to 2% matching RRSP / 401K Learning and Development opportunities Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote

Lead client onboarding and support for production accounting tools, provide expert payroll guidance, run training sessions, and collaborate with internal teams to improve product and client experience. | 6+ years in entertainment payroll or production accounting, familiarity with union payroll and production workflows, experience with specific industry tools, strong communication and multitasking skills, and ability to work fully remote. | Description: • Serve as a production accounting expert supporting customers through onboarding, adoption, and early-stage product use primarily within Mid-Market, with occasional Enterprise and SMB engagement • Lead onboarding for clients adopting Wrapbook’s production accounting tools, ensuring seamless setup and strong early adoption • Deliver expert guidance on payroll configuration, production accounting workflows, and best practices throughout the onboarding lifecycle • Act as the primary point of contact for client-side production accounting questions during implementation and early use • Run training sessions and technical walkthroughs, clearly articulating platform functionality and production accounting logic • Respond to integration challenges and provide workflow consultation in collaboration with Engineering, Product, and Customer Success • Translate common client questions into scalable resources like guides, FAQs, and SOPs • Share customer feedback and observed gaps with internal teams to support product iteration and improved client experience • Help transition accounts to long-term success and support teams with clean documentation and handoff clarity Requirements: • 6+ years of hands-on experience in entertainment payroll, production accounting, or a related operational finance role • Familiarity with union and non-union payroll processes, production incentives, and episodic production workflows • Experience using or supporting tools like SmartAccounting, PSL, MediaWeb, Cast & Crew, or similar • Exceptional communication skills with the ability to explain complex concepts to non-technical users • Ability to manage multiple clients, timelines, and competing priorities with calm and clarity • Strong documentation, training, and knowledge-sharing mindset • Comfortable working independently in a fast-paced, fully remote team environment • Legally authorized to work in Canada or the United States (application form asks) Benefits: • Unlimited Paid Time Off • Work from anywhere in Canada and USA • Health and Dental benefits • Up to $1,500 USD / $2,025 CAD towards IT set up for your home • Up to 2% matching RRSP / 401K • Learning and Development opportunities • Up to $50 USD / $67.50 CAD towards Internet/Cell phone service

Lead client onboarding and support for production accounting tools, provide expert guidance on payroll workflows, deliver training, and collaborate with internal teams to improve product and client experience. | 6+ years in entertainment payroll or production accounting, familiarity with union payroll and production incentives, experience with relevant accounting tools, strong communication and multitasking skills, and ability to work independently in a remote environment. | About Us: Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team. Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position. The Opportunity - Production Accounting Specialist (Remote - USA / Canada) Wrapbook is seeking a seasoned Production Accounting Specialist. In this client-facing role, you will serve as a production accounting expert supporting customers through onboarding, adoption, and early-stage product use—primarily within our Mid-Market segment, with occasional engagement across Enterprise and SMB clients. You’ll partner directly with film and television customers to guide them through implementation, answer technical and workflow-specific questions, and ensure a smooth launch on Wrapbook’s production accounting platform. You’ll act as the frontline expert for both technical consultation and customer education during onboarding, while also channeling insights and feedback to help inform product and support improvements. This role is ideal for an experienced production accounting professional who thrives in a fast-paced, customer-facing environment and is excited to help scale modern accounting tools for the entertainment industry. What you’ll do: • Lead onboarding for clients adopting Wrapbook’s production accounting tools, ensuring seamless setup and strong early adoption. • Deliver expert guidance on payroll configuration, production accounting workflows, and best practices throughout the onboarding lifecycle. • Act as the primary point of contact for client-side production accounting questions during implementation and early use. • Run training sessions and technical walkthroughs, clearly articulating both platform functionality and production accounting logic. • Respond to integration challenges and provide workflow consultation in collaboration with Engineering, Product, and Customer Success. • Translate common client questions into scalable resources like guides, FAQs, and SOPs. • Share customer feedback and observed gaps with internal teams to support product iteration and improved client experience. • Help transition accounts to long-term success and support teams with clean documentation and handoff clarity. What you’ll have: • 6+ years of hands-on experience in entertainment payroll, production accounting, or a related operational finance role • Familiarity with union and non-union payroll processes, production incentives, and episodic production workflows • Experience using or supporting tools like SmartAccounting, PSL, MediaWeb, Cast & Crew, or similar • Exceptional communication skills with the ability to explain complex concepts to non-technical users • Ability to manage multiple clients, timelines, and competing priorities with calm and clarity • Strong documentation, training, and knowledge-sharing mindset • Comfortable working independently in a fast-paced, fully remote team environment Why Join Us At Wrapbook, creativity meets technology — and not just in the product. In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include: • Unlimited Paid Time Off • Work from anywhere in Canada and USA • Health and Dental benefits • Up to $1,500 USD/ $2,025 CAD towards IT set up for your home • Up to 2% matching RRSP / 401K • Learning and Development opportunities • Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service Our Pledge to Fostering an Inclusive and Safe Workplace: Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation. Apply Now Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly! #LI-Remote