Wrapbook

Compensation

Full Description

Description: • Serve as a production accounting expert supporting customers through onboarding, adoption, and early-stage product use primarily within Mid-Market, with occasional Enterprise and SMB engagement • Lead onboarding for clients adopting Wrapbook’s production accounting tools, ensuring seamless setup and strong early adoption • Deliver expert guidance on payroll configuration, production accounting workflows, and best practices throughout the onboarding lifecycle • Act as the primary point of contact for client-side production accounting questions during implementation and early use • Run training sessions and technical walkthroughs, clearly articulating platform functionality and production accounting logic • Respond to integration challenges and provide workflow consultation in collaboration with Engineering, Product, and Customer Success • Translate common client questions into scalable resources like guides, FAQs, and SOPs • Share customer feedback and observed gaps with internal teams to support product iteration and improved client experience • Help transition accounts to long-term success and support teams with clean documentation and handoff clarity Requirements: • 6+ years of hands-on experience in entertainment payroll, production accounting, or a related operational finance role • Familiarity with union and non-union payroll processes, production incentives, and episodic production workflows • Experience using or supporting tools like SmartAccounting, PSL, MediaWeb, Cast & Crew, or similar • Exceptional communication skills with the ability to explain complex concepts to non-technical users • Ability to manage multiple clients, timelines, and competing priorities with calm and clarity • Strong documentation, training, and knowledge-sharing mindset • Comfortable working independently in a fast-paced, fully remote team environment • Legally authorized to work in Canada or the United States (application form asks) Benefits: • Unlimited Paid Time Off • Work from anywhere in Canada and USA • Health and Dental benefits • Up to $1,500 USD / $2,025 CAD towards IT set up for your home • Up to 2% matching RRSP / 401K • Learning and Development opportunities • Up to $50 USD / $67.50 CAD towards Internet/Cell phone service