Workiva Inc.

Diagnose complex back-end issues and act as technical liaison to resolve service disruptions and improve product stability. | Requires 2+ years SaaS experience, bachelor's degree, and proficiency with observability tools like Splunk or Datadog. | Workiva is seeking a Software Support Engineer to own the technical resolution lifecycle for our Document Platform, Regulated Reporting, and Sustainability Reporting product lines. In this role, you will go far beyond first-level triage. You will actively diagnose complex, multi-tiered technical issues, perform deep-dive root cause analysis in back-end environments, and collaborate directly with engineering squads to isolate defects and validate technical fixes. You will focus on technical diagnostics and incident resolution, moving beyond basic helpdesk support without the focus on feature coding or QA testing As a crucial technical liaison, you will bridge the gap between customer-facing teams and core development, translating complex engineering telemetry and system behaviors into actionable pathways. What You'll Do Understand and clearly articulate customer needs and requirements Identify, reproduce, and verify issues to solve customer problems from various sources Identify root causes and validate fixes for customer-reported issues in back-end systems leveraging advanced diagnostic tools and telemetry Facilitate resolution of complex and often ambiguous issues involving multiple teams including engineering, product management, site reliability Own the end-to-end incident management lifecycle. Coordinate cross-functional resources across engineering and customer-facing teams to rapidly diagnose and resolve service disruptions, minimizing business impact while ensuring transparent, timely communication to stakeholders Ensure accurate documentation of incidents, including summaries, post-incident reviews, and lessons learned for knowledge sharing and continuous improvement Brainstorm and implement ways to streamline processes for fast and adaptable support structures Collaborate closely with Customer Support, Success, and Development teams to streamline issue resolution, drive engineering ticket deflection, and ensure customer feedback informs the product lifecycle. What You'll Need Minimum Qualifications 2+ years of relevant experience within a SaaS organization Bachelor's degree or equivalent experience Preferred Qualifications Mountain or Pacific time zone preferred Experience with system tracing and log analysis to isolate and diagnose complex back-end issues Experience with logging and observability tools such as Splunk, Sumo Logic, New Relic, and/or Datadog Experience troubleshooting software issues, acting as a technical liaison for non-technical users, and supporting development teams in bug investigation and resolution Strong understanding of industry-standard word processing/collaboration tools such as Microsoft Office or Google Suite A sense of urgency allowing for fast response to time-sensitive issues Strong communication skills Travel Requirements & Working Conditions Minimal travel Ability to be on a rotating on-call schedule (minimal disruption) Reliable internet access for any period of time working remotely, not in a Workiva office How You’ll Be Rewarded ✅ Salary range in the US: $68,000.00 - $108,000.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Why Join Workiva Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-JW1

Lead technical team through product discovery, development, mentoring, code reviews, and incident resolution. | Bachelor's degree and 6+ years experience with proficiency in computer science fundamentals and modern languages like Java, Python, or Go. | Get ready to embark on an exhilarating journey as a Staff Software Engineer! As a technical leader on the team, you'll be a driving force behind their success, providing them with the technical guidance and support they need to thrive. Together, you'll tackle exciting challenges and deliver impactful solutions that leave a lasting impact. By mentoring and empowering your teammates, you'll witness their growth and contribute to a dynamic and collaborative work environment. Collaborating closely with stakeholders, you'll bring innovative ideas to life and shape the future of cutting-edge projects. Your commitment to code quality and continuous improvement will ensure that you're always pushing boundaries and delivering exceptional results. Prepare to make your mark, and be at the forefront of technology, as you embark on this adventure as a Staff Software Engineer! What You’ll Do Participate in product discovery to understand stakeholders, customer usage, and product scope Break down projects into manageable tasks for efficient development Independently develop and enhance features, solutions, and services based on partial definitions Lead the team in resolving complex incidents, analyzing root causes, and driving improvements Guide and support team members with technical challenges, contributing to their growth and development Improve solution quality through code reviews, automated testing, and collaboration with stakeholders Represent the team, providing integration assistance, education, and risk mitigation for stakeholders Establish key metrics to identify software issues, propose solutions, and drive resolution Foster an inclusive environment, encouraging diverse perspectives and open technical discussions What You’ll Need Minimum Qualifications Undergraduate degree or equivalent combination of education and experience in a related field​; an advanced degree may be considered in lieu of professional experience 6 years of related experience Preferred Qualifications Specialized expertise in sub-function and working knowledge of related functions Understanding of industry and how work contributes to the achievement of objectives Strong proficiency in computer science fundamentals, including knowledge of data structures, algorithms, object-oriented software design, functional programming, and cloud-based distributed systems Experience in building and implementing various types of tests to ensure high-quality software Demonstrated success in leading initiatives, showing your ability to take ownership and drive projects forward Expertise in modern programming languages such as JavaScript, Java, Go, Python, etc., enabling you to contribute effectively to our tech stack Skilled in debugging complex systems or applications, with a keen eye for identifying and resolving issues Knowledge of mobile computing, databases, database design, cloud infrastructure, HTTP, and web protocols is a plus, as it will further enhance your contributions to our team Availability for after-hours support to address critical customer issues and ensure a reliable and smooth customer experience Travel Requirements and Working Conditions Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements N/A How You’ll Be Rewarded ✅ Salary range in the US: $129,000.00 - $207,000.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Why Join Workiva Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-TM1

Lead validation of AI-native products through customer discovery, prototyping, and architecting secure enterprise solutions. | 6+ years product management in B2B SaaS or data products with strong LLM understanding and technical requirement skills. | Workiva's Growth organization is building the next generation of AI-native products. We are seeking a Senior Product Manager, to transform ambiguous, complex customer challenges into validated, high-trust enterprise product solutions. In this role, you will champion early product spaces from inception to evaluation: uncovering systemic customer challenges, developing rapid technical prototypes, determining where artificial intelligence drives measurable value, and validating product-market fit with clear evidence before scaling. This is a technical, zero-to-one validation role focused on systemic exploration rather than static roadmap maintenance. Your core challenge will be architecting probabilistic AI experiences that deliver high utility while maintaining strict predictability, data security, and user safety within a highly regulated, high-trust enterprise compliance environment. What You’ll Do Deep Customer Discovery & System Mapping: Lead qualitative user interviews, observational workflow walk-throughs, and technical discovery sessions to analyze how enterprise finance, compliance, and audit teams manage complex operational data. Diagram enterprise dependency structures, human-to-system handoffs, multi-stakeholder approval gates, and historical operational failure points Hypothesis Formulation & Strategic Betting: Synthesize messy, fragmented user signals into structured, reusable problem definitions rather than one-off custom feature requests. Translate field observations into precise product-market hypotheses, defining the explicit customer value, repeatability, and expected business impact of your proposed AI workflow interventions Rapid Prototyping & Technical Validation: Collaborate closely with design and engineering partners to develop, script, and launch low- and high-fidelity validation concepts (utilizing tools like SQL, Python, Retool, or Streamlit). Establish clear Minimum Viable Product (MVP) boundaries, explicit non-goals, and concrete validation timelines to decisively recommend whether to scale, pivot, or sunset an early-stage product vector Agentic Experience & Trust Frameworks: Translate complex enterprise compliance anxieties into intuitive, high-trust agentic experiences. You will define the interaction paradigms that dictate how autonomous agents collaborate with humans—ensuring the product interface clearly signals when an AI is making a probabilistic recommendation versus when deterministic rules apply. You will champion the design of elegant human-in-the-loop touchpoints that allow users to easily audit, verify, and approve AI-driven outcomes without sacrificing workflow momentum Agentic Boundary & Security Governance: Formulate, model, and implement digital authority boundaries for autonomous enterprise AI agents. Design enterprise-grade, permission-aware access policies that precisely define what an agent can read, summarize, compile, update, escalate, or execute, ensuring absolute auditability under active corporate compliance guidelines Cross-Functional Alignment & Performance Analysis: Act as the central, transparent product leader connecting technical engineering workflows, UX design iterations, data security requirements, and go-to-market (GTM) pilot rollouts. Establish the core quantitative Key Performance Indicators (KPIs) that track early feature adoption, and conduct open, evidence-driven retrospectives on experimental features to constantly iterate on team strategy What You’ll Need Minimum Qualifications 6+ years of experience in product management or a closely related technical product-building role with a Bachelor’s degree; OR 4+ years of experience with an Advanced Degree Demonstrated track record managing B2B SaaS applications, enterprise workflow automation software, data-intensive products, or corporate business tools Strong conceptual understanding of the modern applied AI landscape, including Large Language Model (LLM) capabilities, multi-agent orchestration, and human-in-the-loop design patterns. You know what AI can do for a user, and how to design experiences around it Proven experience translating highly ambiguous, unstructured user pain points into structured technical requirement documentation, validation roadmaps, and testable hypotheses Exceptional product craft with a deep focus on user psychology, interface transparency, and building high-trust solutions in risk-averse environments Preferred Qualifications Ability to understand how modern software products are structured, including APIs, front-end experiences, back-end services, data flows, AI/ML services, and integrations, and to use modern AI tools to explore, prototype, and work effectively with engineering Advanced degree Background working within deeply regulated domains (e.g., corporate accounting, financial auditing, compliance reporting, risk management, legal operations, or ESG/sustainability tracking) Working Conditions & Travel Requirements Ability to travel up to 20% to facilitate customer discovery workshops, align with internal distributed product teams, and represent Workiva at key industry conferences Reliable internet access during any remote work outside a Workiva office How You’ll Be Rewarded ✅ Salary range in the US: $129,000.00 - $207,000.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Why Join Workiva Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-LP1 ✅ About Workiva ✅ Life at Workiva ✅ Benefits & Perks ✅ People & Culture at Workiva ✅ Workiva Newsroom ✅ Leadership Team Apply for open positions through your Workday account on our Internal Career Site. For questions, please reach out to the recruiter listed on the job posting.

Resolve complex software issues by bridging customer support and engineering teams and managing incident resolution. | Bachelor's degree and 2+ years experience in software, QA, or IT support with skills in root cause analysis and supporting non-technical users. | As a Software Support Engineer, you play a crucial role in bridging the gap between our Customer Support and Engineering teams responsible for the Document Platform (documents, presentations), Regulated Reporting, and Sustainability Reporting. Your primary responsibility is to provide technical support to our customer facing team members, ensuring timely resolution of customer issues and delivering exceptional customer experiences. You will collaborate with multiple development teams to identify root causes and implement effective solutions, contributing to our commitment to customer satisfaction. What You’ll Do Understand and clearly articulate customer needs and requirements Work with Software Engineers to design innovative components of back-end systems or solutions to meet internal customer needs Brainstorm and implement ways to streamline processes for fast and adaptable support structures Identify, verify, and reproduce difficult issues to solve customer problems from various sources. Manage relationships with Customer Support, Success, and Development teams to ensure required features are delivered for successful product delivery Act as a first line of support for Customer Success staff to diagnose and troubleshoot customer issues Collaborate with functional testers in Quality Assurance for testing and regression analysis. Facilitate resolution of complex issues involving multiple teams Interact as part of multiple development teams to find customer solutions Incident Management: Manage service disruptions within the organization while minimizing impact on business operations and ensuring timely resolution Take ownership of incidents, coordinating resources from engineering and customer facing teams for quick resolution and timely communication to customers and stakeholders Ensure accurate documentation of incidents, including summaries, post-incident reviews, and lessons learned for knowledge sharing and continuous improvement What You’ll Need Minimum Qualifications 2+ years of experience (in software, QA, Support or applicable related IT fields) Bachelor's Degree or equivalent experience Preferred Qualifications Mountain or Pacific time zone preferred Coursework or experience in supporting software development teams Strong understanding of industry standard word processing/collaboration tools such as Microsoft Office or Google Suite Experience providing software support to non-technical users Experience troubleshooting and conducting root cause analysis of a software platform A sense of urgency allowing for fast response to issues that need to be addressed in a timely fashion Strong communication skills Nice to have - Experience with logging tools such as Splunk, Sumologic, New Relic, and/or Datadog Travel Requirements & Working Conditions Minimal Travel Ability to be on a rotating on-call schedule (minimal disruption) Reliable internet access for any period of time working remotely, not in a Workiva office How You’ll Be Rewarded ✅ Salary range in the US: $68,000.00 - $108,000.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Why Join Workiva Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-JW1 ✅ About Workiva ✅ Life at Workiva ✅ Benefits & Perks ✅ People & Culture at Workiva ✅ Workiva Newsroom ✅ Leadership Team Apply for open positions through your Workday account on our Internal Career Site. For questions, please reach out to the recruiter listed on the job posting.

Define and execute complex product strategies collaborating with cross-functional teams to deliver impactful product visions. | Minimum 8 years product management experience, bachelor degree, proven success in agile environments. | As a Lead Product Manager, you will define and execute complex strategies across a significantly complex product area, for one or more of our products. You will own a domain that has significant implications for our customer/user base or that is critical to unlocking a new market opportunity or competitive differentiation for Workiva. Your primary responsibility involves leading comprehensive product strategy definition, decision-making, and execution of complex discovery, planning, design, product definition, and development. This role requires balancing investments to manage risk and maintain product quality while delivering on a highly impactful product vision. We currently have multiple Lead PM openings across our Product organization. Each will focus on different parts of the enterprise journey (platform and solution). In the application process, you’ll have the opportunity to indicate which track aligns best with your experience and career goals. We review every applicant holistically and will partner with you to find the best fit within our team. What You’ll Do Strategy & Vision Define and drive the end-to-end product vision and strategy for your area Lead comprehensive product strategy definition and execution of complex discovery Deliver and evangelize product vision and strategy to senior audiences, including solution pillar/tier and R&D leadership, with increasing autonomy Work on highly ambiguous problems where analysis of situations or data requires an evaluation of intangible factors Identify and execute opportunities to integrate AI and Machine Learning to automate complex workflows, enhance data discovery, and provide predictive insights for enterprise customers Product Roadmap Development Own and maintain a set of multi-year product roadmaps Identify, validate, and prioritize needle-moving product investment opportunities that drive growth and expansion Effectively prioritize and sequence feature development and releases for multiple teams, a product domain, or multiple solutions Lead execution for complex planning across multiple product development teams and business functions Feature Definition & Delivery Lead decision-making and execution for complex design, product definition, and development across multiple product development teams Collaborate extensively with cross-functional teams, including Engineering, User Experience, Customer Success, and Go-to-market teams, to drive the vision, roadmap, and delivery of the product Own the launch and Go-to-Market (GTM) activities that may span multiple complex releases Consistently and proactively define release strategies for controlled deployment of new product capabilities Mentor Associate Product Managers, Product Managers, and Senior Product Managers through various issues, helping them develop stronger capabilities and skills across the board Partner with Engineering and Legal to ensure AI features are built with the highest standards of data ethics, transparency, and enterprise-grade security Metrics, Outcomes & Execution Excellence Judge product success using qualitative evidence and quantitative metrics and inform product decisions Partner with others to identify long-term investment opportunities, collect performance metrics, and form hypotheses for complex technical needs Manage risk at a product or solution level along with risks at a broader pillar or tier level What You’ll Need Minimum Qualifications Typically requires a minimum of 8 years of related experience in Product Management Undergraduate degree or equivalent combination of relevant career experience and expertise Demonstrated success leading product management efforts, including ownership of product vision, strategy, and execution of products that drive strong customer value Preferred Qualifications Ability to use data to drive decisions, from analyzing product telemetry to measuring financial impact Significant subject matter expertise of the assigned product area and associated competitive landscape Strong leadership skills and the ability to influence and inspire across multiple teams and job functions Experience delivering software in an agile development environment, leveraging iterative development and continuous deployment practices Proven ability to break down complex problems into viable incremental units of customer and business value Strong analytical, problem solving, and prioritization skills Ability to work across multiple time-zones with geographically dispersed teams Travel Requirements & Working Conditions Ability to travel to meet with customers and/or key stakeholders, product teams in other Workiva locations (up to 20%) Reliable internet access for any period of time working remotely and not in a Workiva office How You’ll Be Rewarded ✅ Salary range in the US: $151,000.00 - $242,000.00 ✅ A discretionary bonus typically paid annually ✅ Restricted Stock Units granted at time of hire ✅ 401(k) match and comprehensive employee benefits package The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors. Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on. With an unbroken path from source to output, leaders gain confidence in their numbers, visibility into current and emerging risks, and the ability to move with speed and precision in a constantly changing world. At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny. If you’re energized by meaningful challenges, inspired by collaborative teams, and motivated to help organizations turn uncertainty into advantage, we’d love to meet you. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards. Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-KP1 ✅ About Workiva ✅ Life at Workiva ✅ Benefits & Perks ✅ People & Culture at Workiva ✅ Workiva Newsroom ✅ Leadership Team Apply for open positions through your Workday account on our Internal Career Site. For questions, please reach out to the recruiter listed on the job posting.