Wittenbach Business Systems LLC

Providing technical support, performing hardware repairs, and managing software installations for ATM equipment. | Associate's Degree in Electronics or equivalent, 2+ years of industry experience, and proficiency in electronics, hardware, and software installation. | Description Why work for Wittenbach? Experience a rewarding career with Wittenbach and enjoy a competitive benefits package: Health Insurance: Medical, dental, and vision coverage Financial Protection: Identity theft protection and voluntary life insurance Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday) Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund Retirement Savings: 401(k) retirement plan with employer match Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability Professional Development: Paid training opportunities and Education Assistance Program Referral Bonus: Earn up to $5,000 for referring new employees Overtime: Eligible for overtime pay in accordance with Department of Labor regulations Description: Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast. Job Summary: The primary purpose of this position is to provide technical services for both internal and external customers on all equipment installed or serviced by Wittenbach Business Systems (WBS), with a specific focus on NCR ATM support . The role acts as a technical resource for the organization through the following core functions: Technical Assistance for Field Staff: Providing phone and email support to Field Service Representatives (FSRs) regarding troubleshooting, part identification, and programming. Hardware Maintenance: Performing bench repairs on ATM Printed Circuit Boards (PCBs), assemblies, and modules, as well as refurbishing used parts for service stock. Customer and Sales Support: Assisting customers with equipment operation and setup, while providing technical specifications to Sales Administration and Account Managers. Operational Continuity: Ensuring high levels of customer satisfaction by working in unison with the Service team and maintaining the Technician SharePoint site with essential product data. Requirements Primary Duties and Responsibilities: 1. Field Support & Communication: Provide high-level technical support to Field Service Representatives (FSRs) via phone, email, or Team calls. This includes assisting with troubleshooting, identifying part numbers, and providing programming instructions or diagnostic reviews. 2. Hardware Repair & Refurbishment: Perform bench repairs on ATM Printed Circuit Boards (PCBs), assemblies, and modules. You are responsible for identifying individual ATM devices (such as NCR 668x and 663x series), performing disassembly, and refurbishing/testing used parts for service stock. 3. Software Installation & Configuration: Manage the installation of various NCR software versions (such as Aptra EDGE and Activate Enterprise). This involves updating BIOS, configuring processor cages, and setting up clean SSD drives for field use. 4. Testing, Quality Assurance & Logistics: Conduct final testing and calibration of all ATM components—including screens, anti-skimming devices, and receipt printers—prior to customer shipment. This also includes packing and securing units for transport and preparing the necessary shipping documentation. Functional/Technical Skills: Technical Skills Electronics & Mechanics: Candidates must have a thorough knowledge of basic electronics and a strong mechanical aptitude. Hardware Expertise: The role requires general familiarity with NCR 668x and 663x series ATM models, including the ability to perform component-level diagnostics and repair parts like SDM2 and S2 cash dispensers. Software & Systems: Proficiency in Microsoft Windows/Office, Paylocity, is required, along with an elementary understanding of networks. NCR Software Installation: Technical proficiency in installing and configuring various NCR software versions (e.g., Aptra EDGE, Activate Enterprise) and performing BIOS updates is essential. Inventory & Logistics: Skills in inventory control and the ability to prepare shipping documentation and pack ATMs for transport are required. Functional Skills Technical Support & Communication: The ability to provide clear technical support and troubleshooting instructions to Field Service Representatives (FSRs) via phone, email, or Team calls is a core requirement. Problem Solving: The specialist must be able to resolve technical issues independently or escalate them appropriately to vendors or management. Documentation & Organization: Requires the ability to collect, review, and organize service documentation (PDF format) and update technical data on the Technician SharePoint site. Teamwork & Interpersonal Skills: Must be able to work harmoniously with others, assist team members in achieving productivity goals, and maintain positive relations across the organization. Cognitive Abilities: The role requires the ability to remember multiple tasks or assignments for self and others over long periods of time. Education & Experience: · Education: An Associate’s Degree in Electronics or an equivalent degree from a military or trade school is required. · Professional Experience: A minimum of 2 or more years of industry-specific experience is necessary. Other Requirements Mobility: A valid driver’s license, automobile insurance, and personal transportation may be required for occasional on-site support and travel. Due to the nature of our business, qualified candidates must pass a drug, driving and criminal record check prior to being hired. Physical Demands The role requires significant manual dexterity and the ability to handle heavy equipment: Lifting and Moving: Ability to lift up to 25 pounds overhead occasionally. Heavy Lifting: Ability to move up to 50 pounds occasionally. Stamina: Capacity to sit and/or stand for 2 hours continuously, for up to a total of 8 hours per day. Fine Motor Skills: Ability to manipulate small objects with close eye-hand and arm-hand coordination for an entire shift. Manual Dexterity: Proficiency in motor skills such as grasping, finger manipulation, pinching, bending, reaching, twisting, and wrist turning/torquing for 2 hours continuously. Sensory Requirements: Ability to see objects closely, discriminate between colors (essential for wiring/electronics), and perceive depth continuously. Environmental and Mental Conditions The position operates within a technical support environment that requires both cognitive focus and occasional mobility: Travel and Site Support: Possible travel and on-site support are required, which may include occasionally driving a vehicle from site to site. Communication: Requirement to effectively communicate with the customer base both orally and in writing. Cognitive Load: Ability to understand, relate to, and apply technical concepts on a continuous basis. Task Management: Ability to remember multiple tasks or assignments given to yourself and others over long periods of time. Legal/Safety Requirements: A valid driver’s license, automobile insurance, and personal transportation may be required. The final salary offer will depend on several factors, including: Experience: Your level of experience in the relevant field. Knowledge and Skills: Your specific knowledge, skills, and abilities. Ability: Your demonstrated ability to perform the job duties effectively. Geographic Location: The location of the position can influence salary rates. The actual salary offer may vary based on individual qualifications and circumstances.

Oversee end-to-end logistics operations, manage third-party warehouse relationships, and optimize inventory and asset control. | Requires 5+ years in logistics or warehouse management, experience with third-party providers, and forklift certification. | Description Why work for Wittenbach? Experience a rewarding career with Wittenbach and enjoy a competitive benefits package: Health Insurance: Medical, dental, and vision coverage Financial Protection: Identity theft protection and voluntary life insurance Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday) Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund Retirement Savings: 401(k) retirement plan with employer match Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability Professional Development: Paid training opportunities and Education Assistance Program Referral Bonus: Earn up to $5,000 for referring new employees Description: Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast. Job Summary: The Manager of Logistics, Reverse Logistics & Third-Party Warehousing is responsible for overseeing the end-to-end movement, storage, recovery, and disposition of equipment and materials supporting Wittenbach’s security, cash automation, and branch transformation solutions. This role manages outbound logistics to customer sites, inbound and reverse logistics from field removals and upgrades, and day-to-day relationships with third-party warehouses and logistics providers. The ideal candidate brings strong operational discipline, vendor management expertise, and a continuous-improvement mindset to ensure cost-effective, secure, and timely delivery of equipment across a national footprint. Requirements Inventory & Asset Control Maintain visibility and accountability for inventory across warehouses, transit, and field locations Improve inventory accuracy, turnover, and utilization Implement processes to reduce shrink, damage, and obsolescence Support asset tracking for serialized equipment and regulated materials Process Improvement & Cost Management Identify opportunities to streamline logistics and reverse logistics workflows Drive cost reductions through vendor negotiations, consolidation, and process efficiencies Implement best practices for logistics, warehousing, and returns management Leverage data and reporting to inform decisions and forecast capacity needs Cross-Functional Collaboration Partner closely with Field Service, Operations, Project Management, Procurement, Finance, and Sales Support large-scale deployments, branch transformations, and national rollouts Ensure logistics readiness aligns with customer commitments and installation schedules Functional/Technical Skills: Required Experience managing third-party logistics and warehouse providers Strong understanding of inventory management and asset tracking Proven ability to manage multiple priorities in a fast-paced, service-driven environment Preferred Experience supporting field service organizations or nationwide deployments Background in security equipment, financial services hardware, electronics, or regulated assets Familiarity with refurbishment, redeployment, or lifecycle management programs Experience with ERP, WMS, or inventory management systems Education & Experience: Bachelor’s degree in Supply Chain, Logistics, Operations, or related field (or equivalent experience) 5+ years of experience in logistics, reverse logistics, or warehouse management Education and Training (Specify any educational or formal training requirements for this position e.g., areas of specialty, degrees, certifications/licenses.) · Forklift certification required. Scope of Accountability: Will work with the VP of Supply Chain on budgeting. Number of Direct Reports: 0 Due to the nature of our business, qualified candidates must pass a drug, driving and criminal record check prior to being hired. Environmental/Mental/Physical Demands: Hybrid/On-site Flexibility: This position is based in Charlotte and operates on a hybrid or on-site basis depending on specific business needs. Requires regular site visits to third party warehouse and the Charlotte office (both weekly); remote work otherwise. National Footprint: The role involves managing shipments and logistics providers across a national footprint, which may require occasional travel to external facilities or customer sites Third-Party Facilities: Responsibilities include leading on-site audits and performance reviews at third-party warehouses, exposing the manager to standard warehouse environments including loading docks and equipment staging areas Fast-Paced Operations: The environment is service-driven and fast-paced, requiring the ability to manage multiple high-priority logistics and installation schedules simultaneously. Physical Demands Equipment Oversight: The role involves overseeing the movement and storage of heavy and sensitive equipment, such as ATMs, ITMs, cash automation machines, and security systems Inventory Inspections: The manager must lead processes for the inspection and triage of returned hardware, which may involve physical assessment of equipment in various states of repair. Audit Activity: Conducting inventory cycle counts and audits at external facilities requires the physical ability to navigate warehouse floors and inspect serialized assets. High-Value Handling: Must ensure compliance with strict handling requirements for high-value, regulated, and sensitive equipment, requiring high attention to detail and occasional physical monitoring of secure transit protocols Cognitive and Mental Demands Strategic Decision-Making: Required to use data-driven decision-making to optimize freight modes and balance cost against service quality. Cross-Functional Leadership: High mental demand for collaboration and communication across multiple departments, including Field Service, Finance, and Project Management, to support large-scale national rollouts. Operational Discipline: Must maintain constant visibility and accountability for inventory across a complex supply chain involving warehouses, transit, and field locations The final salary offer will depend on several factors, including: Experience: Your level of experience in the relevant field. Knowledge and Skills: Your specific knowledge, skills, and abilities. Ability: Your demonstrated ability to perform the job duties effectively. Geographic Location: The location of the position can influence salary rates. The actual salary offer may vary based on individual qualifications and circumstances.

Oversee end-to-end logistics, manage third-party warehouse relationships, and optimize inventory and process efficiencies. | Requires 5+ years in logistics or warehouse management, experience with third-party providers, inventory control, and forklift certification. | Description Why work for Wittenbach? Experience a rewarding career with Wittenbach and enjoy a competitive benefits package: • Health Insurance: Medical, dental, and vision coverage • Financial Protection: Identity theft protection and voluntary life insurance • Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday) • Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund • Retirement Savings: 401(k) retirement plan with employer match • Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability • Professional Development: Paid training opportunities and Education Assistance Program • Referral Bonus: Earn up to $5,000 for referring new employees Description: Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast. Job Summary: The Manager of Logistics, Reverse Logistics & Third-Party Warehousing is responsible for overseeing the end-to-end movement, storage, recovery, and disposition of equipment and materials supporting Wittenbach’s security, cash automation, and branch transformation solutions. This role manages outbound logistics to customer sites, inbound and reverse logistics from field removals and upgrades, and day-to-day relationships with third-party warehouses and logistics providers. The ideal candidate brings strong operational discipline, vendor management expertise, and a continuous-improvement mindset to ensure cost-effective, secure, and timely delivery of equipment across a national footprint. Requirements Inventory & Asset Control • Maintain visibility and accountability for inventory across warehouses, transit, and field locations • Improve inventory accuracy, turnover, and utilization • Implement processes to reduce shrink, damage, and obsolescence • Support asset tracking for serialized equipment and regulated materials Process Improvement & Cost Management • Identify opportunities to streamline logistics and reverse logistics workflows • Drive cost reductions through vendor negotiations, consolidation, and process efficiencies • Implement best practices for logistics, warehousing, and returns management • Leverage data and reporting to inform decisions and forecast capacity needs Cross-Functional Collaboration • Partner closely with Field Service, Operations, Project Management, Procurement, Finance, and Sales • Support large-scale deployments, branch transformations, and national rollouts • Ensure logistics readiness aligns with customer commitments and installation schedules Functional/Technical Skills: Required • Experience managing third-party logistics and warehouse providers • Strong understanding of inventory management and asset tracking • Proven ability to manage multiple priorities in a fast-paced, service-driven environment Preferred • Experience supporting field service organizations or nationwide deployments • Background in security equipment, financial services hardware, electronics, or regulated assets • Familiarity with refurbishment, redeployment, or lifecycle management programs • Experience with ERP, WMS, or inventory management systems Education & Experience: • Bachelor’s degree in Supply Chain, Logistics, Operations, or related field (or equivalent experience) • 5+ years of experience in logistics, reverse logistics, or warehouse management Education and Training (Specify any educational or formal training requirements for this position e.g., areas of specialty, degrees, certifications/licenses.) · Forklift certification required. Scope of Accountability: Will work with the VP of Supply Chain on budgeting. Number of Direct Reports: 0 Due to the nature of our business, qualified candidates must pass a drug, driving and criminal record check prior to being hired. Environmental/Mental/Physical Demands: Hybrid/On-site Flexibility: This position is based in Charlotte and operates on a hybrid or on-site basis depending on specific business needs. Requires regular site visits to third party warehouse and the Charlotte office (both weekly); remote work otherwise. National Footprint: The role involves managing shipments and logistics providers across a national footprint, which may require occasional travel to external facilities or customer sites Third-Party Facilities: Responsibilities include leading on-site audits and performance reviews at third-party warehouses, exposing the manager to standard warehouse environments including loading docks and equipment staging areas Fast-Paced Operations: The environment is service-driven and fast-paced, requiring the ability to manage multiple high-priority logistics and installation schedules simultaneously. Physical Demands Equipment Oversight: The role involves overseeing the movement and storage of heavy and sensitive equipment, such as ATMs, ITMs, cash automation machines, and security systems Inventory Inspections: The manager must lead processes for the inspection and triage of returned hardware, which may involve physical assessment of equipment in various states of repair. Audit Activity: Conducting inventory cycle counts and audits at external facilities requires the physical ability to navigate warehouse floors and inspect serialized assets. High-Value Handling: Must ensure compliance with strict handling requirements for high-value, regulated, and sensitive equipment, requiring high attention to detail and occasional physical monitoring of secure transit protocols Cognitive and Mental Demands Strategic Decision-Making: Required to use data-driven decision-making to optimize freight modes and balance cost against service quality. Cross-Functional Leadership: High mental demand for collaboration and communication across multiple departments, including Field Service, Finance, and Project Management, to support large-scale national rollouts. Operational Discipline: Must maintain constant visibility and accountability for inventory across a complex supply chain involving warehouses, transit, and field locations The final salary offer will depend on several factors, including: • Experience: Your level of experience in the relevant field. • Knowledge and Skills: Your specific knowledge, skills, and abilities. • Ability: Your demonstrated ability to perform the job duties effectively. • Geographic Location: The location of the position can influence salary rates. The actual salary offer may vary based on individual qualifications and circumstances.