Wiley

Drive revenue growth by managing inclusive access programs and building relationships with educational institutions and partners. | Bachelor's degree, 3+ years of consultative or solution sales experience, strong business acumen, communication skills, and ability to travel 40%. | Job Description: Affordable Solutions Manager, Field Sales Location: Remote, IL, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: Wiley Higher Education partners with educators and institutions to drive student success by providing a better way to teach and learn. Our Affordable Solutions Managers work with administration, deans, instructors and bookstore managers to deliver Wiley digital content, providing seamless access at below market rate. In addition, ASMs research and gather information on affordability trends, issues, and legislation at the state and national level, disseminating findings to the rest of the organization, shaping and reinforcing Wiley’s affordability position. How you will make an impact: Scale Inclusive access revenue growth across campuses in assigned regional territory. Enable campuses with Wiley’s IA program in collaboration with Wiley channel partners and campus administrators. Work with Strategic Sales Managers in your region to build IA opportunity roadmaps before each sales season to guide Digital Learning Executives and Customer Success Managers with targeting and strategy. Execute strategic IA targeting and growth; collaborate with Field DLEs to drive digital takeaways; conversion of print to digital or adoptions with low sell through to increase revenue and market share. Build low sell through strategy with the Strategic Sales team on upper-level, non-courseware titles drive print to digital conversions and increase sell through on Advanced Text titles across all IA campuses. Meet bi-weekly with key stakeholders (Strategic Sales Managers, Digital Learning Executives and Customer Success Managers) to review top IA opportunities and commit to action items and next steps. Prioritize IA institution adoption deadlines. Track IA in compliance through Market Operations standards (SFDC, Office 365) and processes for accounts in your region; maintain record of each account, including courses, pricing, ISBN’s and key faculty decision makers. Build relationships and have regular and consistent communication with IA vendor partners (B&N/ Follet/VitalSource/ RedShelf) Regional and Growth managers to stay on top of changes, new IA accounts, opportunities, and growth potential in your territory. Maintain Bookstore communication and relationships to provide IA adoption details and execute on IA processes for successful implementation each term. Manage SFDC workorder details in collaboration with the Market Operations team to ensure timely invoicing and reporting prior to sales period ending. Attend IA conferences and interact with key customers and IA thought leaders to uncover new opportunities, strategies, and best practices. Establish C- suite relationships at key accounts to promote Wiley’s IA program and gather intel on other affordability initiatives or business models being implemented (student pay/licensing/collections) Equitable Access Agreements: where needed, collaborate with your manager to negotiate terms and pricing for new equitable access programs. Facilitate setting meetings with Institution stakeholders. Assist in creating IA sales tools, marketing and training collateral for Digital Learning Executives, Customer Success Managers, and IA customers. Be an active team player both on the sales team and throughout Wiley to help meet company objectives. Travel within your territory and to occasional company meetings. What we look for: Bachelor’s Degree. 3+ years of consultative or solution selling outside sales experience. Demonstrated sales success – prospecting and closing new business, cross-selling, upselling, and renewing existing clients. Strong business acumen, goal oriented, with a proven track record of achieving targets and objectives. Driven – possesses a strong desire to be successful, self-starter and a true initiator. Excellent communication, presentation organization and problem-solving abilities. Strong attention to detail and time management skills. Data-driven - able to analyze data and numbers. Familiarity with media, web-based technologies and Salesforce CRM. 40% travel. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 71,000 USD to 104,333 USD #LI-MS1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

Oversee the quality and impact of a physics journal, develop content strategies, and engage with the scientific community. | A PhD in Physics, scientific publishing experience, and strong communication skills. | Job Description: Editor-in-Chief (Physics, PhD) Location: Remote, NC, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: We are seeking a highly motivated and detail-oriented Editor-in-Chief with a PhD in Physics to join our in-house editorial team, particularly for our growing Open Access flagship journal Advanced Physics Research. This is an exciting opportunity to contribute to the strategic development and editorial direction of our leading Advanced family of journals. You will play a key role in ensuring the quality, integrity, and impact of published content, while working closely with authors, reviewers, and fellow editors. How you will make an impact: • Leverage your network, subject expertise, and market awareness to drive content acquisition and submissions growth across the physics portfolio. • Strategically develop one or more journals from both scientific and publishing perspectives within the broader physics journals portfolio. • Establish and maintain a strong network of scientists who serve as authors, peer reviewers, and editorial board members. • Represent Wiley and the physics portfolio at conferences and through in-person and virtual outreach at universities and research institutes. • Contribute to editorial evaluation, peer review, and decision-making for manuscripts submitted to several journals. • Collaborate with your manager and colleagues to establish a team culture built on trust, respect, and high performance. What we are looking for: • A PhD in Physics, with an excellent research background and strong understanding of current trends and developments in the field. • Strong teamwork and communication skills, with a flexible and innovative approach to problem-solving and a focus on achieving outcomes. • Ability to work collaboratively and achieve results through influence, relationship-building, and subject credibility. • A self-motivated, diplomatic, and adaptable approach, with outstanding organisational and time-management skills and excellent command of English (written and verbal). • A strong understanding of scientific publishing, including commissioning and the peer-review process. Prior publishing experience is highly desired. • A keen interest in science communication and a strong desire to advocate for innovations in publishing and open research. • Confidence in presenting and representing the journal portfolio at conferences and during institute visits, and willingness to travel. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 54,900 USD to 78,633 USD #LI-JG2

The Customer Technical Support Representative will assist students and instructors by answering platform questions, addressing content/platform bug reports, and handling escalated tickets. They will also review feedback, help with accounts and subscriptions, and ensure customer satisfaction through prompt communication. | Candidates should be pursuing a degree in Computer Science, Engineering, Math, or a related field, and possess knowledge of programming languages such as C, C++, Python, Java, MATLAB, and Assembly. Strong written communication skills and attention to detail are essential for this role. | Job Description: Customer Technical Support Representative - Part Time Location: Remote, CA, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: zyBooks seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year. zyBooks continues to grow rapidly, having started in 2012 to revolutionize college computer science, engineering, math, and statistics courses via web-native interactive learning that replaces traditional textbooks and homeworks. The position involves utilizing an electronic ticketing system with students and instructors, to answer platform questions, examine and sometimes directly address content/platform bug reports, handle escalated tickets, and more. People with strong technical aptitude, good troubleshooting, great communication, and a passion to help people, can thrive in this position. Desired features in a candidate include: Pursuing a degree in Computer Science, Engineering, Math, or a related field. Knowledge of basics of C, C++, Python, Java, MATLAB, and/or Assembly. Availability early mornings, afternoons, evenings, and weekends (flexible around school schedule) Strong written communication skills. Accuracy, attention to detail, professionalism, reliability. Job Responsibilities: Reviewing student/instructor feedback on the material and platform. Addressing or escalating the feedback appropriately. Helping students with accounts and subscriptions. Helping instructors with course setup. Responding promptly and professionally to customer inquiries to ensure customer satisfaction. Acknowledging and resolving customer complaints. Communicating with customers through a ticketing system. Deep product knowledge, enough to be able to answer questions. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Processing feedback coming from our unique integrated feedback system and making small content corrections/improvements. zyBooks is an innovative digital-only college publisher, focused on CS, engineering, math, and statistics, with over 150 employees and growing rapidly. Wiley acquired zyBooks in 2019, with zyBooks continuing to operate as a unit. About Wiley: We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 17 USD to 23 USD #LI-CW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

The Market Development Associate is responsible for pre-sale initiatives in the customer journey, including calling campaigns and driving attendance to events. They will also assist with strategic initiatives to increase Inside Sales revenue and post-sale account management. | Candidates should have a BA/BS degree or equivalent and experience in higher education sales. Proficiency in business application software such as Google Suite, Microsoft Suite, and CRM systems is also required. | Job Description: Market Development Associate Location: Remote, CO, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: The Market Development Associate (MDEV) works remotely and is primarily responsible for pre-sale initiatives in the customer journey, such as calling campaigns, data collection, and driving attendance to research and marketing webinars, thought-leadership panels, and targeted virtual events. The MDEV will also assist with varied strategic initiatives designed to increase Inside Sales revenue, along with post-sale account management. At times, MDEV may be called on to assist with special projects within the Courseware team, including open sales territory coverage. The MDEV reports to the Manager, Market Development. How you will make an impact: Accurately convey the zyBooks story and pedagogy as a market-facing sales professional in a number of roles. Work with editorial and marketing teams to launch new products, including market seeding, post-webinar data compilation, and targeted research, as well as creative and analytical brainstorming. Collaborate with the Market Development team to create strategic, actionable, data-driven insights for effective marketing and sales plans within Inside Sales. Identify gaps in market research and data mine as needed. Update Salesforce post-webinar including Contact records, Course records, and Account records. Create post-event tasks for the sales team and communicate intelligence to reps and managers. The successful candidate will be a good communicator who is also detail oriented. Someone who is knowledgeable with digital courseware and experienced in higher education sales. What we look for: BA / BS Degree or equivalent Higher-education sales experience Business application software: Google Suite, Microsoft Suite, CRM (Salesforce.com preferred), Zoom, etc. Solutions-based problem solver, adaptable and strategic Exceptional written and verbal communication skills Excellent organizational and planning skills About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 52,100 USD to 71,167 USD #LI-KW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.