Wiley

Assist in developing and maintaining scalable web applications and AI tools for educational technology, collaborating with cross-functional teams. | Basic web development skills, familiarity with JavaScript, Python, SQL, and a willingness to learn frameworks like Ember and Angular. | Job Description: Associate Software Engineer Location: Remote, CA, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: Associate Software Engineer zyBooks is looking for an Associate Software Engineer to join our team in maintaining and developing scalable and configurable software systems. You'll learn to work with web and server-side programming languages including Python and Go, modern JavaScript frameworks like Ember and Angular, cloud services, CI/CD solutions, and SQL databases in a professional software development environment that encourages learning and innovation. This role supports our Platform team that maintains the zyBooks web-based platform and interactive activities used by hundreds of thousands of students, including developing AI tools for teaching students and aiding instructors. zyBooks is a fast-growing market leader in STEM education, used by over 1800 academic institutions every year—come join us and help transform education! How we work: Hyper-focused on the student and instructor experience. We leverage any technology that helps students learn and instructors teach effectively. Strong ownership culture where teams are responsible for the entire process from R&D to delivery and support. Emphasis on learning and personal growth for all team members. Empowered teams that drive major initiatives with appropriate guidance and support. Data-driven decision making balanced with research and educational expertise. Highly collaborative and transparent team culture. Responsibilities: Learn to develop and maintain quality, scalable applications using Ember and Angular frameworks. Assist in converting wireframes and design documents into implemented features. Help implement UI components with guidance from senior engineers, focusing on supportability and accessibility. Develop software applications in Python and Go. Contribute to building AI tools that support student learning and help instructors teach more effectively. Gain experience working with MySQL databases. Learn about distributed systems and cloud-native applications. Participate in DevOps processes using CI/CD tools. Collaborate with cross-functional teams to support educational technology solutions. Requirements: Basic understanding of web technologies including HTML, CSS, and JavaScript. Familiarity with JavaScript and interest in learning modern frameworks like Ember and Angular. Basic Python programming knowledge. Willingness to learn additional backend languages like Go. Understanding of SQL database concepts. Willingness to learn DevOps principles and tools. Interest in distributed systems and cloud applications. Passion for creating accessible, user-friendly educational technology. Bachelor's degree in Computer Science or related field (or equivalent experience). At zyBooks (a brand of Wiley), we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It's in our differences that we empower the way the world learns. Wiley is a diverse, global organization and we are proud to be an Equal Opportunity Employer. Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 70,700 USD to 102,167 USD #LI-CW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

Collaborate with cross-functional teams to deliver platform features, gather requirements, and support agile processes. | 1-3 years in product management or related roles, strong communication, experience with agile tools, passion for educational technology. | Job Description: Product Manager Location: Remote, CA, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: zyBooks is looking for a Product Manager to join our Platform team. In this role, you'll work with engineering teams to prioritize platform roadmaps, gather requirements from stakeholders, and drive the delivery of platform capabilities and learning tools that enable product innovation. You'll collaborate across the organization to understand needs, translate them into clear requirements and user stories, and facilitate agile development processes. This is an excellent opportunity to grow your product management skills while making a meaningful impact on a platform used by hundreds of thousands of students at over 1800 academic institutions. zyBooks is a fast-growing market leader in STEM education—come join us and help transform education! How we work: Hyper-focused on the student and instructor experience, building platform capabilities that enable great educational outcomes. Strong ownership culture where product and engineering teams work together through the entire process from discovery to delivery and support. Emphasis on learning and personal growth for all team members, with mentorship opportunities. Empowered teams that drive platform initiatives with appropriate guidance and support from leadership. Data-driven decision making balanced with technical expertise and business context. Highly collaborative and transparent team culture with strong cross-functional partnerships. Responsibilities: Collaborate with engineering, design, content, and other teams to deliver platform features and capabilities. Contribute to the definition of priorities, roadmap, and product requirements with guidance from senior product leaders and stakeholders. Lead feature development efforts by gathering requirements, writing user stories, and working closely with engineering teams through design, build, and delivery. Support agile development processes including sprint planning, backlog refinement, and retrospectives. Gain understanding of customer needs by participating in user research and gathering feedback from internal stakeholders. Track and communicate progress on platform features to stakeholders, maintaining transparency on timelines and deliverables. Monitor feature-level metrics and KPIs to understand impact and identify opportunities for improvement. Contribute to product documentation, process improvements, and team knowledge sharing. Requirements: 1-3 years experience in product management, SAAS product development, software engineering, or related technical roles. Excellent written and verbal communication skills, with ability to translate technical concepts for various audiences. Strong organizational skills with attention to both details and broader context. Ability to work with diverse stakeholders and consistently deliver on commitments. Collaborative mindset with demonstrated ability to work effectively with engineering teams. Experience with agile development processes. Experience with product management tools (Jira, Confluence, or similar). Passion for educational technology and making a positive impact on student learning. Occasional travel may be required for team meetings or company events. At zyBooks (a Wiley brand), we welcome you for who you are, the background you bring, and embrace individuals who get excited about learning whether online or by book. Learning is for everyone, and so is our workplace. Bring your experiences, your perspectives, and your passion. It's in our differences that we empower the way the world learns. Wiley is a diverse, global organization and we are proud to be an Equal Opportunity Employer. Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 85,500 USD to 122,567 USD #LI-CW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

The Customer Technical Support Representative will assist students and instructors by answering platform questions, addressing content/platform bug reports, and handling escalated tickets. They will also review feedback, help with accounts and subscriptions, and ensure customer satisfaction through prompt communication. | Candidates should be pursuing a degree in Computer Science, Engineering, Math, or a related field, and possess knowledge of programming languages such as C, C++, Python, Java, MATLAB, and Assembly. Strong written communication skills and attention to detail are essential for this role. | Job Description: Customer Technical Support Representative - Part Time Location: Remote, CA, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: zyBooks seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year. zyBooks continues to grow rapidly, having started in 2012 to revolutionize college computer science, engineering, math, and statistics courses via web-native interactive learning that replaces traditional textbooks and homeworks. The position involves utilizing an electronic ticketing system with students and instructors, to answer platform questions, examine and sometimes directly address content/platform bug reports, handle escalated tickets, and more. People with strong technical aptitude, good troubleshooting, great communication, and a passion to help people, can thrive in this position. Desired features in a candidate include: Pursuing a degree in Computer Science, Engineering, Math, or a related field. Knowledge of basics of C, C++, Python, Java, MATLAB, and/or Assembly. Availability early mornings, afternoons, evenings, and weekends (flexible around school schedule) Strong written communication skills. Accuracy, attention to detail, professionalism, reliability. Job Responsibilities: Reviewing student/instructor feedback on the material and platform. Addressing or escalating the feedback appropriately. Helping students with accounts and subscriptions. Helping instructors with course setup. Responding promptly and professionally to customer inquiries to ensure customer satisfaction. Acknowledging and resolving customer complaints. Communicating with customers through a ticketing system. Deep product knowledge, enough to be able to answer questions. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Processing feedback coming from our unique integrated feedback system and making small content corrections/improvements. zyBooks is an innovative digital-only college publisher, focused on CS, engineering, math, and statistics, with over 150 employees and growing rapidly. Wiley acquired zyBooks in 2019, with zyBooks continuing to operate as a unit. About Wiley: We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 17 USD to 23 USD #LI-CW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

The Market Development Associate is responsible for pre-sale initiatives in the customer journey, including calling campaigns and driving attendance to events. They will also assist with strategic initiatives to increase Inside Sales revenue and post-sale account management. | Candidates should have a BA/BS degree or equivalent and experience in higher education sales. Proficiency in business application software such as Google Suite, Microsoft Suite, and CRM systems is also required. | Job Description: Market Development Associate Location: Remote, CO, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: The Market Development Associate (MDEV) works remotely and is primarily responsible for pre-sale initiatives in the customer journey, such as calling campaigns, data collection, and driving attendance to research and marketing webinars, thought-leadership panels, and targeted virtual events. The MDEV will also assist with varied strategic initiatives designed to increase Inside Sales revenue, along with post-sale account management. At times, MDEV may be called on to assist with special projects within the Courseware team, including open sales territory coverage. The MDEV reports to the Manager, Market Development. How you will make an impact: Accurately convey the zyBooks story and pedagogy as a market-facing sales professional in a number of roles. Work with editorial and marketing teams to launch new products, including market seeding, post-webinar data compilation, and targeted research, as well as creative and analytical brainstorming. Collaborate with the Market Development team to create strategic, actionable, data-driven insights for effective marketing and sales plans within Inside Sales. Identify gaps in market research and data mine as needed. Update Salesforce post-webinar including Contact records, Course records, and Account records. Create post-event tasks for the sales team and communicate intelligence to reps and managers. The successful candidate will be a good communicator who is also detail oriented. Someone who is knowledgeable with digital courseware and experienced in higher education sales. What we look for: BA / BS Degree or equivalent Higher-education sales experience Business application software: Google Suite, Microsoft Suite, CRM (Salesforce.com preferred), Zoom, etc. Solutions-based problem solver, adaptable and strategic Exceptional written and verbal communication skills Excellent organizational and planning skills About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 52,100 USD to 71,167 USD #LI-KW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.