Wiley

Manage a high-volume support queue resolving technical and account inquiries and collaborate with teams to improve product workflows. | Bachelor's degree in a related field with proficiency in C, C++, Python or Java and strong troubleshooting and communication skills. | Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: A zyBooks Customer Support Representative assists students and instructors with items such as troubleshooting, administrative items, and addressing general questions or feature requests. Most support is completed via email, but Support Reps might be expected to hop on Zoom calls for VIP customers or customers that need an extra hand. While addressing tickets, a Customer Support Representative should also review all internal and external processes and make suggestions on how to improve workflows for our customers as well as workflows for helping the team to better and more efficiently help our customers. Job Responsibilities: · Manage a high-volume customer support queue by prioritizing, documenting, and resolving student, instructor, billing, account, and technical inquiries. · Investigate customer issues by reviewing account records, course enrollment, subscription details, payment history, activity data, and prior ticket interactions. · Troubleshoot product, grading, access, and LMS-related issues and determine whether the cause is user configuration, course setup, an institutional system, or zyBooks functionality. · Communicate clear and accurate resolutions to students, instructors, and administrators, and summarize complex cases for internal teams. · Escalate unresolved or technical issues with complete documentation, including reproduction steps, expected and actual behavior, affected users, and business impact. · Monitor ticket volume, aging cases, response times, and recurring customer issues to maintain service levels and identify opportunities for process or product improvements. Required Qualifications: · Bachelor’s Degree in Computer Science, Computer Engineering, Math, IT, or a similar field. · Proficiency in either C, C++, Python, or Java. · Foundational troubleshooting and problem-solving skills, including the ability to gather relevant information, review account records, identify inconsistencies, and follow established procedures to resolve or escalate an issue. · Strong written communication skills, with the ability to explain information clearly, use an appropriate customer-service tone, and summarize customer issues accurately for internal teams. · Strong attention to detail and sound judgment, including the ability to review account, payment, enrollment, activity, and ticket-history information before determining the appropriate next step. · Strong organizational and time-management skills, with the ability to manage multiple customer inquiries, prioritize time-sensitive issues, and follow assigned cases through completion. · Ability to identify recurring issues and collaborate with others, including recognizing patterns across customer inquiries, documenting relevant details, and escalating potential technical or process issues to the appropriate team. Preferred Qualifications: · Experience with product troubleshooting. · Experience with Learning Management Systems such as Canvas, Blackboard, Moodle, Brightspace. · Experience with ticketing systems such as Zendesk. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 46,400 USD to 66,400 USD #LI-MS1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

Lead commercial strategy and revenue performance for AI and data products in targeted vertical markets, engaging with senior executives and driving growth. | 10+ years in commercial or consulting roles in biomedical/pharmaceutical R&D or related industries, senior-level executive engagement experience, and strong commercial acumen in AI and data platforms. | Job Description We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About The Role The Opportunity The VP, Market Strategy & Commercialization owns the commercial strategy and revenue performance of AI and data products within targeted vertical markets, and serves as a senior commercial presence representing the Applied Research Intelligence (ARI) business unit in executive customer engagements, VP+ level business discussions, and strategic partner negotiations. The ideal candidate brings strong commercial instincts, savvy product marketing craft, a well-established corporate R&D network, and the curiosity to anticipate market direction before it is explicitly articulated by buyers. The corporate R&D AI and data landscape is fast-moving and competitive; precise positioning and specialist deal support are often decisive. This is not a supporting role. The VP holds primary accountability for the commercial strategy of the business unit and contributes directly to ARI's broader growth strategy — operating with the autonomy, credibility, and authority that the scope demands. The VP partners closely with the corporate sales, business development, partnership management, marketing, and product teams to implement a vision for customer value creation and Wiley business growth. The Strategic Context This role owns the commercial intelligence and market strategy required to win complex, high-value enterprise opportunities and to drive the business unit's growth. The VP represents ARI's full value proposition to C-suite and VP-level buyers, capital allocation conversations, and strategic partnership reviews in our target vertical markets of life science, healthcare, engineering/chemistry/materials, and food & ag science. The VP will have particular domain expertise in Life Sciences and/or Healthcare, as these represent the largest near-term opportunities. The VP brings deep competitive intelligence, a market-independent perspective, and an extensive industry network to bear on ARI's most important commercial opportunities — owning the outcomes, not just providing inputs. The VP also holds primary accountability for identifying the next wave of revenue opportunities — surfacing emerging needs and translating them into investment cases before buyers formalize demand. Key Responsibilities Platform Commercial Strategy & Deal Acceleration (40%) • Own the commercial strategy for the highest-value and most strategic use cases and business opportunities in target vertical markets — bringing market credibility, competitive insight, and clear positioning • Partner with business development and sales to design and execute winning approaches for complex, multi-stakeholder enterprise deals — reframing buyer conversations, addressing perception and pricing objections, identify professional services or custom solution opportunities, and building momentum across the Applied Research Intelligence Platform, AI Licensing, and Database Solutions • Bring direct expertise in how corporate R&D buyers evaluate AI and data platforms (e.g., RFPs, data quality/provenance, platform vs. point-solution tradeoffs), and translate those criteria into commercial strategy • Direct the development and maintenance of a best-in-class sales enablement toolkit (competitive positioning, objection handling, ROI frameworks, demo narratives, and customer materials) in close partnership with Product Marketing • Lead strategic customer meetings and executive engagements where ARI's product positioning, commercial narrative, and VP-level credibility are required — building confidence in capabilities and roadmap at the most senior buyer levels • Monitor pipeline performance and diagnose stalls or losses tied to messaging, positioning, or competitive threats; feed insights back into enablement and roadmap discussions with the Head of Product • Define and govern the engagement model for commercial strategy support across the commercial cycle Strategic Prospecting & Market Intelligence (20%) • Own and lead market intelligence for priority segments and geographies, including competitor moves, buyer technology decisions, platform evaluations, AI/data sourcing strategies, and emerging workflow requirements • Engage the most senior prospects as a VP-level counterpart — building trust and demand signals ahead of formal procurement or sales cycles in settings that require executive-to-executive credibility • Represent ARI in industry forums, conferences, and partner events at a level commensurate with the SVP GM — building Wiley's external profile in corporate R&D markets as a commercial and thought leader • Lead ongoing market monitoring — tracking competitors, buyer behavior, and whitespace opportunities in AI and data intelligence • Leverage an established corporate R&D network to identify and engage net-new prospects across the portfolio, expanding pipeline beyond existing business development and corporate sales coverage • Establish a repeatable cadence for market briefs (monthly) and executive updates (quarterly), ensuring insights translate into sales enablement and product roadmap inputs Product Positioning & Market Development (15%) • Own and continuously advance the portfolio value proposition and positioning by buyer segment, enabling consistent and effective commercial execution • Translate technical platform capabilities into concise, buyer-ready value — without overstating what the product can deliver • "Build and maintain competitive landscape map and monitor key points of differentiation • Curate desirable content sources to meet customer use case needs and partner with the content acquisition team to secure rights • Ensure external claims and messaging are supported by validated evidence from data science • Hold primary accountability for pricing and packaging recommendations to the GM and Head of Product — grounded in buyer input, competitive benchmarks, and market intelligence Future Product Opportunity Identification & Development (25%) • Partner closely with Product Management to translate market intelligence and customer insight into a pipeline of future product opportunities — identifying where emerging AI and data capabilities can meet unmet corporate R&D needs before demand is formally defined, and supporting the successful commercial launch of new products to market. • Pinpoint platform capabilities that can be packaged into scalable offerings addressing unmet or emerging corporate R&D use cases • Lead alongside the GM and Head of Product to assess opportunities using consistent criteria (buyer need, differentiation, scalability, and platform fit — and own the go/no-go recommendation • Conduct structured discovery with prospective buyers and partners to test hypotheses, validate Wiley's right to compete, and build evidence for investment cases • Build and maintain an internal capability map to prioritize opportunities by time-to-market and willingness to pay • Deliver an internal capability assessment of current and near-term AI & DA strengths; map capabilities to known and emerging corporate R&D needs; produce an initial opportunity prioritization for the GM and Head of Product Selection Criteria Essential Experience • 10+ years in commercial, business development, or consulting roles within the biomedical or pharmaceutical R&D, engineering / chemicals / materials science, or information services industries • Demonstrated ability to operate as the senior commercial presence in executive-level customer engagements — including conversations at Chief Research Officer, VP+, and C-suite level — in settings where the credibility of the individual is as important as the product • Deep familiarity with corporate R&D buyers in pharma, biotech, engineering, or adjacent sectors — including how buyers evaluate and make decisions around AI and data information solutions and platforms • Demonstrated success owning primary accountability for a commercial function, service line, or consulting practice — including P&L ownership or equivalent commercial accountability • Proven track record leading and closing complex, multi-stakeholder enterprise deals for technically sophisticated data or AI products, and developing and executing global market-facing commercial strategies • Strong background in pricing, packaging, and positioning professional services or platform solutions • Working knowledge of enterprise AI and data platform patterns to support accurate positioning, credible deal conversations, and commercially grounded assessments of future products • Established senior network of corporate R&D decision-makers at VP+ level — including Chief Research Officers, VP R&D, Data and AI leads, and procurement leaders — in pharma, biotech, engineering, or adjacent sectors Skills & Knowledge • Deep, working knowledge of the research intelligence, academic data platforms, enterprise AI, and enterprise scientific content and competitive landscape • Exceptional consultative selling and prospecting skills with the ability to navigate complex, multi-stakeholder deals and lead those conversations at VP level and above without senior backup required • Analytical discipline to assess a potential new product or commercial opportunity rigorously • Executive-level business acumen and financial modeling capability (revenue forecasting, pricing models, ROI analysis) — with the ability to build and defend commercial investment cases independently • Ability to translate technically complex AI and data platform capabilities into buyer-language value propositions that are accurate, differentiated, and commercially compelling • Influences and negotiates internally and externally with great latitude on outcomes. Authoritative and commercially influential at VP+ and C-suite level, both internally and externally Leadership & Mindset • Entrepreneurial — comfortable building in ambiguous environments without a defined playbook • Operates at strategic altitude while maintaining the commercial precision to execute — the duality this role requires • Comfortable owning outcomes without the structural backing of a large team — this role leads through influence, credibility, and commercial authority, not large headcount • Collaborative by nature, with strong stakeholder management skills • Brings a team-oriented approach to commercial leadership while maintaining the independent judgment required at this level • Results-oriented with a bias toward commercial outcomes Desirable • International market experience • Advanced business education (MBA or equivalent) We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range 185,100 USD to 277,767 USD

Lead product marketing strategy and customer insights for AI and data analytics products. | Senior executive with extensive product marketing leadership and strategic business experience. | Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large. About the Role: As Wiley builds out its AI and Data Analytics marketing organisation, this role sits at the centre of that effort - responsible for ensuring that what Wiley builds, how it is positioned, and how it is sold is grounded in rigorous market understanding and genuine customer insight. The Senior Director of Product Marketing & Customer Insights is both a strategic architect and a commercial operator: setting the narrative for a growing portfolio of AI and data products, owning the research infrastructure that informs product and go-to-market decisions, and equipping commercial teams to compete and win in enterprise and R&D-intensive markets. This is a role for a senior leader who can operate with credibility across Product, Sales, and Executive stakeholders; who understands the complexity of selling AI into large organisations; and who brings the discipline to turn market intelligence and customer voice into decisions, not just deliverables. Key Responsibilities Product Marketing • Develop and own compelling value propositions, messaging frameworks, and positioning for Wiley's AI&DA product portfolio - differentiated by customer segment, buying role, and customer maturity stage. Ensure Wiley's positioning is credibly differentiated in a crowded and heavily hyped market, with a clear narrative that cuts through AI market noise. • Lead go-to-market strategy and execution for new product launches, feature releases, and entry into new verticals - working in close partnership with Product, Sales, and the broader marketing organisation. Develop strategies that address the full commercial journey, including converting trials, pilots, and proof-of-concept engagements into contracted revenue. • Provide strategic input into pricing, packaging, and bundling decisions alongside Product and Commercial leadership, ensuring that how Wiley's AI&DA products are structured for market reflects both customer buying behaviour and competitive dynamics. • Oversee the build and maintainenance of a suite of sales enablement materials - including pitch decks, competitive battle cards, solution briefs, technical whitepapers, and ROI and business case tools - that equip the sales team to win across enterprise, corporate R&D verticals. • Partner with Demand Generation and Content teams to ensure that campaigns are grounded in strong product and market insight. Lead the development of industry analyst engagement (Gartner, Forrester, IDC), and vertical-specific narratives that establish Wiley's credibility and authority in AI and data for R&D-intensive industries. • Define and track key product marketing metrics including pipeline contribution, win/loss trends, sales enablement adoption, pilot-to-contract conversion rates, and category awareness and share of voice in target markets. Customer Insights • Oversee the Voice of Customer (VoC) programme across the customer lifecycle - ensuring the delivery of structured research (interviews, surveys, advisory sessions) that surfaces what customers need, how they buy, and where existing products fall short. Ensure these insights are synthesised and consistently operationalised into product, commercial, and marketing decisions rather than filed as reports. • IN partnership with Commercial and Product teams, establish and manage Customer Advisory Boards (CABs) representing Wiley's most strategic AI and data customers. Use these forums to validate product direction, stress-test positioning, and build commercial relationships at senior levels. • Own win/loss analysis as a formal research function - going beyond anecdotal sales feedback to identify structural patterns in why Wiley wins or loses, and translating those findings into actionable recommendations for Product, Sales, and Marketing leadership. • Commission and synthesise primary and secondary market research to size addressable markets, identify whitespace, and understand where AI and data analytics spend is flowing in target verticals including pharma, biotech, materials science, and corporate R&D functions. • Develop deep buyer and user personas grounded in original research - covering motivations, decision criteria, pain points, and the internal political dynamics that shape how AI and data investments are approved and implemented in enterprise organisations. Market Intelligence & Competitive Strategy • Own a systematic competitive intelligence capability covering the AI and data analytics landscape. Ensure that intelligence is current, structured, and actively used to sharpen positioning and sales strategy rather than sitting in a slide deck. • Monitor market trends, regulatory developments, and shifts in customer sentiment that have implications for Wiley's product strategy and go-to-market approach. • Serve as the internal authority on the competitive landscape - providing regular briefings to Product and Sales and acting as a key input into product roadmap prioritisation. Leadership & Cross-functional Influence • Build, lead, and develop a high-performing AI&DA product marketing and customer insights team, establishing clear roles, ways of working, and a culture of commercial rigour and customer empathy. • Act as a senior voice of the customer and market within Wiley's AI and Data Analytics leadership - ensuring that product development, commercial strategy, and marketing investment are grounded in external reality rather than internal assumption. Required Qualifications: Master's degree in Marketing, Business, or related field; MBA required 15+ years of progressive product marketing leadership with 8+ years in senior executive roles Proven track record of leading large product marketing organizations and achieving exceptional revenue growth Executive-level strategic thinking and advanced business leadership capabilities Exceptional communication, presentation, and executive presence Extensive experience collaborating with C-level executives and board-level stakeholders Advanced expertise in enterprise product marketing strategy, market leadership, and revenue optimization Proven ability to drive large-scale organizational transformation and lead through significant change Strong financial leadership and experience managing substantial product marketing investments Expert knowledge of advanced market research, competitive intelligence, and strategic product development Demonstrated success in building and leading high-performing senior executive teams Global market expertise and international business development experience We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 160,500 USD to 236,233 USD#LI-JL1

Oversee development and maintenance of interactive STEM learning content by coordinating internal teams, authors, and vendors to ensure project success and quality. | Bachelor's degree or 2 years experience, strong communication and organizational skills, Agile familiarity, STEM or digital publishing experience preferred. | Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: zyBooks seeks a full-time team member to oversee projects related to the development and maintenance of interactive web-native learning content for STEM college courses. The Content Project Manager role oversees projects related to the development and maintenance of interactive web-native learning content in Computer Science, Engineering, IT, Data Science, and Statistics. This person oversees all aspects of their projects, from inception to final delivery and maintenance, and serves as the hub of communication who coordinates work across teams to ensure success. In addition to working on new and updated zyBooks products, this role also will work with a team managing custom content projects and processes for large institutional clients. Job Responsibilities: Works with a variety of projects, including single-author or team-based projects, maintenance of existing material, and special projects as needed Oversees zyBooks projects from initial market research and product definition through final implementation and delivery, plus ongoing improvements May drive team efforts to define project requirements, goals, and deliverable schedules Manages the content development and review process, ensuring quality at every stage Manages work and relationships among internal teams, external authors, contributors, and vendors, as needed Collaborates with internal teams and institutional customers in partnerships to create custom courses, with an agile and responsive approach Serves as a hub for communication and status updates for projects being managed, keeping all stakeholders informed and engaged Schedules and leads team meetings, and participates in cross-functional team meetings Tracks project progress, reports on key metrics, and takes initiative to address projects that are going off track Upholds zyBooks standards and processes for content development Looks for opportunities to improve existing processes and define new ways of completing work Coordinates work with marketing, sales, engineering, and operations Manages access, training, and support for internal and external contributors to ensure they can utilize tools and processes for authoring and project management Monitors project risks and issues, and uses judgment to address or escalate them, as needed Required Qualifications o Excellent verbal and written communication skills Proactive, organized, highly motivated and responsive Ability to manage change in projects and still meet goals Demonstrates good judgment in problem solving and communication Comfortable with leading meetings and acting as a facilitator for team decision making Experience working effectively in a matrixed, cross-functional organization Basic to intermediate web and computer application usage Experience with XML, MathML and/or LaTeX is a big plus Familiarity with digital publishing standards and processes Familiarity or background in math, data science, IT or computer science fields is a plus Bachelor’s degree in a relevant field or 2+ years of equivalent work experience Understanding of Agile methodology PMP or CAPM preferred We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 55,700 USD to 77,967 USD#LI-KW1 Job Posting Title: Content Project Manager Location: Remote, NC, USA If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

The Customer Technical Support Representative will assist students and instructors by answering platform questions, addressing content/platform bug reports, and handling escalated tickets. They will also review feedback, help with accounts and subscriptions, and ensure customer satisfaction through prompt communication. | Candidates should be pursuing a degree in Computer Science, Engineering, Math, or a related field, and possess knowledge of programming languages such as C, C++, Python, Java, MATLAB, and Assembly. Strong written communication skills and attention to detail are essential for this role. | Job Description: Customer Technical Support Representative - Part Time Location: Remote, CA, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: zyBooks seeks a part-time Customer Service Representative to join its highly-motivated 8-person support team that assists 300,000 students and 2,000 instructors at 1,000 universities each year. zyBooks continues to grow rapidly, having started in 2012 to revolutionize college computer science, engineering, math, and statistics courses via web-native interactive learning that replaces traditional textbooks and homeworks. The position involves utilizing an electronic ticketing system with students and instructors, to answer platform questions, examine and sometimes directly address content/platform bug reports, handle escalated tickets, and more. People with strong technical aptitude, good troubleshooting, great communication, and a passion to help people, can thrive in this position. Desired features in a candidate include: Pursuing a degree in Computer Science, Engineering, Math, or a related field. Knowledge of basics of C, C++, Python, Java, MATLAB, and/or Assembly. Availability early mornings, afternoons, evenings, and weekends (flexible around school schedule) Strong written communication skills. Accuracy, attention to detail, professionalism, reliability. Job Responsibilities: Reviewing student/instructor feedback on the material and platform. Addressing or escalating the feedback appropriately. Helping students with accounts and subscriptions. Helping instructors with course setup. Responding promptly and professionally to customer inquiries to ensure customer satisfaction. Acknowledging and resolving customer complaints. Communicating with customers through a ticketing system. Deep product knowledge, enough to be able to answer questions. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Processing feedback coming from our unique integrated feedback system and making small content corrections/improvements. zyBooks is an innovative digital-only college publisher, focused on CS, engineering, math, and statistics, with over 150 employees and growing rapidly. Wiley acquired zyBooks in 2019, with zyBooks continuing to operate as a unit. About Wiley: We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. As a learning business, Wiley makes meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 17 USD to 23 USD #LI-CW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

The Market Development Associate is responsible for pre-sale initiatives in the customer journey, including calling campaigns and driving attendance to events. They will also assist with strategic initiatives to increase Inside Sales revenue and post-sale account management. | Candidates should have a BA/BS degree or equivalent and experience in higher education sales. Proficiency in business application software such as Google Suite, Microsoft Suite, and CRM systems is also required. | Job Description: Market Development Associate Location: Remote, CO, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: The Market Development Associate (MDEV) works remotely and is primarily responsible for pre-sale initiatives in the customer journey, such as calling campaigns, data collection, and driving attendance to research and marketing webinars, thought-leadership panels, and targeted virtual events. The MDEV will also assist with varied strategic initiatives designed to increase Inside Sales revenue, along with post-sale account management. At times, MDEV may be called on to assist with special projects within the Courseware team, including open sales territory coverage. The MDEV reports to the Manager, Market Development. How you will make an impact: Accurately convey the zyBooks story and pedagogy as a market-facing sales professional in a number of roles. Work with editorial and marketing teams to launch new products, including market seeding, post-webinar data compilation, and targeted research, as well as creative and analytical brainstorming. Collaborate with the Market Development team to create strategic, actionable, data-driven insights for effective marketing and sales plans within Inside Sales. Identify gaps in market research and data mine as needed. Update Salesforce post-webinar including Contact records, Course records, and Account records. Create post-event tasks for the sales team and communicate intelligence to reps and managers. The successful candidate will be a good communicator who is also detail oriented. Someone who is knowledgeable with digital courseware and experienced in higher education sales. What we look for: BA / BS Degree or equivalent Higher-education sales experience Business application software: Google Suite, Microsoft Suite, CRM (Salesforce.com preferred), Zoom, etc. Solutions-based problem solver, adaptable and strategic Exceptional written and verbal communication skills Excellent organizational and planning skills About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 52,100 USD to 71,167 USD #LI-KW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.