Vista Applied Solutions Group Inc

Lead architecture and development of Microsoft CE customizations, advise leadership, support integrations and data migration, and deliver AI-enhanced CRM solutions. | 10+ years Microsoft CE development, certified FastTrack architect, AI and ML experience with Azure, ERP and payment gateway integrations, and proven project delivery. | Job Summary: • Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project. • Advise PTC leadership on current trends in Microsoft CE applications and functionalities. • Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders. • Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making. • Architect, and Develop Microsoft CE customizations and configurations to meet PTC’s functionality needs. • Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem. • Act as an expert for Data Migration to Microsoft CRM. Responsibilities: • 10 years of Microsoft CE application software systems implementation experience. • 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services. • 5 years as a Microsoft certified FastTrack solution architect for business applications. • 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications. • Delivered 2 projects as a certified FastTrack project for Business Applications. • Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment. • Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction. • Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies. • Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems. • Proven implementation experience in developing integrations with ERP systems and data repositories. Qualifications: • Be a certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect. • Must have at least 10 years of expertise in Microsoft CE application development as a lead developer and/or architect. • Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business applications to streamline customer experience. • Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing including digital wallets and peer-to-peer payment methods, with social media, Natural Language IVR, ChatBOT, and contact center systems in an omnichannel environment.