Virtuous

Manage multiple nonprofit customer onboarding projects, lead configuration workshops, provide project management support, and ensure smooth migration to the Virtuous product suite. | Experience in project management or customer onboarding with CRM knowledge, strong communication and organizational skills, ability to manage multiple priorities in a fast-paced startup environment, and interest in nonprofit fundraising. | About Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do. The ideal candidate for Virtuous embodies our values by: Asking questions with a spirit of curiosity Giving feedback freely with candor & grace, welcoming it in return Displaying a passion for philanthropy and technology Serving with joy. Everyone is willing to make the coffee! Celebrating the wins & milestones of others Assuming good intent & demonstrating trust in others Pursuing relationships with people different from themselves & creates space to be human Find our core values & more here. Position Summary Virtuous Software is looking for an Implementation Manager to join our growing Customer Experience team. You will be joining one of Phoenix’s fastest-growing tech startups. As an Implementation Manager you are the go-to person for keeping customers informed and on track while they complete their migration to the Virtuous product suite. You are an expert in both written and verbal communication, leaning on those skills to deliver configuration workshops and regular project management communications. You have a proactive approach to your work and are always thinking “what else can I do to move this implementation forward and provide value”. Responsibilities Provide onboarding guidance and project management support to the amazing nonprofits we serve and act as the main point of contact during their onboarding process Own multiple onboarding and Professional Services projects or variable customer sizes at once while offering expert guidance to customer questions related to the product, timeline, and migration Strategically utilize customer interactions to drive quicker and more impactful Time to Value, Product Adoption, and Customer Satisfaction. Lead and coordinate milestone and miscellaneous customer configuration calls Serve as a product expert who can effectively utilize resources to find answers to customer questions of all sizes and varying complexity Perform training and workshop sessions for projects you are managing as needed to discuss and/or develop robust solutions to complex customer problems Provide basic data mapping and import services during the implementation process Develop a deep understanding of our nonprofit customers’ business and operations through change management coaching and best practices. Work closely with our data migration, professional services, customer success management teams, and Partner network to offer clients a smooth onboarding experience, including robust note taking and handoffs. Serve as an extremely effective project manager. Coordinate with internal stakeholders to adjust project timelines while monitoring your own resource management along with resource management of the internal project team. You Must Have Previous experience working in project management, customer onboarding/implementation, or customer success. Experience with CRM systems is required Willingness to work in a fast-paced, flexible start-up environment Self motivated and always looking to improve themselves and processes Ability to manage workload based on changing priorities is required Intimate knowledge of and/or working with nonprofits with a desire to quickly learn about fundraising best-practices Clear and articulate communication skills Ability to lead actionable and productive workshop sessions with clients. Comfort with data and spreadsheets Phenomenal organizational skills are required The ability to thrive in a fast-paced environment. Dang it! We already said that What We Offer Market competitive pay leveraging Carta data Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO Supportive time off including paid volunteer days and company holidays Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well) We pride ourselves on Community and host exciting company outings and events. We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers. Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately.

Lead and mentor a 10-person engineering team, improve engineering practices including CI/CD and quality, facilitate technical discussions, and collaborate cross-functionally to drive delivery and team growth. | 7+ years software engineering with 3+ years management, strong leadership and mentoring skills, solid technical foundation in C#, .NET, Azure, React, TypeScript, Postgres, experience with CI/CD and DevOps, excellent communication, and ability to build distributed teams. | About Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world’s leading nonprofits We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don’t take ourselves too seriously. We believe that life is too short not to love what you do. The ideal candidate for Virtuous embodies our values by: • Asking questions with a spirit of curiosity • Giving feedback freely with candor & grace, welcoming it in return • Displaying a passion for philanthropy and technology • Serving with joy. Everyone is willing to make the coffee! • Celebrating the wins & milestones of others • Assuming good intent & demonstrating trust in others • Pursuing relationships with people different from themselves & creates space to be human Find our core values & more here. Position Summary We’re looking for a Senior Manager of Engineering to join our engineering leadership team. Reporting to the Vice President of Engineering, this role will partner closely with the VP to oversee our 25-person engineering organization, spread across four squads. This is primarily a people management and team leadership role; focused on developing mid and senior-level engineers while staying close enough to the work to coach effectively, facilitate technical discussions, and drive engineering excellence. Responsibilities • Partner with the VP of Engineering to provide day-to-day leadership and oversight of our engineering organization. • Manage and mentor ~10 mid and senior-level engineers, helping them grow their technical skills, leadership capacity, and career development. • Support team leads in improving delivery, collaboration, and execution across four engineering squads. • Help mature engineering practices, with an emphasis on: • Improving CI/CD pipelines and automation • Driving quality initiatives that reduce bug escape velocity • Strengthening cross-squad collaboration • Partnering with DevOps, QA, and Release functions to improve reliability and efficiency • Facilitate technical discussions, including occasional code reviews and architectural conversations, to ensure high-quality and scalable solutions. • Participate in attracting, hiring, retaining, and managing performance of your team. • Be growth-minded and coach your team and demonstrate a willingness to lean into tough, but necessary conversations for performance improvement. • Foster a culture of ownership, accountability, and continuous improvement within engineering. • Work closely with Product, Design, and other cross-functional partners to align on priorities and deliver customer value consistently. What Success Looks Like • Engineering squads are delivering with increased predictability and velocity. • Acts as a right-hand to the VP of Engineering; shaping strategy and helping translate this into execution with your team. • Quality initiatives lead to measurable reductions in escaped bugs and improved customer experience. • Engineers feel supported, challenged, and are advancing in their careers. • CI/CD processes are streamlined, reducing manual overhead and accelerating time-to-deploy. • Collaboration between engineering squads and partner teams is smooth, transparent, and productive. You Must Have • 7+ years of experience in software engineering, including at least 3+ years in a management or leadership role. • Strong people leadership skills with proven experience mentoring and developing engineers. • Solid technical foundation in modern web application development. Our stack includes C#, .NET, Azure, React, TypeScript, and Postgres. • Comfortable facilitating technical discussions and guiding engineers through design reviews and code quality improvements. • Demonstrated experience maturing engineering practices such as CI/CD, DevOps, QA, or release management. • Strong collaborator who thrives in a cross-functional environment, partnering well with Product, Design, and business leaders. • Excellent communicator with the ability to clearly articulate goals, challenges, and outcomes to both technical and non-technical audiences. • Passion for building high-performing, distributed teams in a remote-first culture. What We Offer • Market competitive pay leveraging Carta data • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days • We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO • Supportive time off including paid volunteer days and company holidays • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well) • We pride ourselves on Community and host exciting company outings and events. We’ve recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers. Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately.