Vibrant Emotional Health

Lead administration and optimization of Workday system, support integrations, and mentor junior analysts. | Requires 5+ years of Workday experience, expertise in system administration, and cross-department collaboration. | Department: People Experience Reports to: Senior HRIS Manager Travel: < 10% Salary Range: $87,600 - $117,100 Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The HRIS IT Business Analyst II leads administration, optimization, and innovation within its Workday system. This position serves as a bridge between HR, IT, and Finance, providing senior-level support for Workday functionality, strategic analysis, technical solutions, and process enhancements. The ideal candidate will have strong experience in systems administration, data integrity, user experience improvement, and integration lifecycle management. This role will also play a key part in upskilling and mentoring level one analysts to build organizational capacity and knowledge. Duties/Responsibilities: Workday System Administration: Serve as a senior Workday SME, overseeing system performance, enhancements, and user satisfaction across modules. Lead the design, configuration, and continuous improvement of complex business processes in Workday (e.g., automating payroll, time tracking, onboarding, compensation planning). Evaluate and implement advanced Workday features and new releases, driving user adoption and business value. Maintain data security, integrity, and quality across systems and business functions. Manage API and SFTP integrations, including end-to-end documentation, optimization, and support for related business processes. Provide expert-level support and troubleshooting for all Workday issues across functional teams. Mentor and actively upskill level one HRIS analysts by providing training, guidance, and development opportunities. Strategic Analysis & Cross-Functional Collaboration: Partner with HR, IT, and Finance stakeholders to translate business needs into actionable Workday solutions. Serve as a liaison between end-users and technical teams to ensure accurate solution design and configuration. Assess impacts of new requests or system changes, conducting in-depth root cause analysis and proposing alternatives. Create and maintain detailed documentation of system design, configuration decisions, and process flows Testing, Implementation, and Change Readiness: Lead testing efforts for enhancements, new features, and integrations, including test plan creation, test script execution, and UAT support. Ensure data integrity through rigorous validation processes and reconciliation of cross-system discrepancies. Assist in change management and training efforts related to HRIS feature rollouts or updates. Stay current on Workday releases and industry best practices to recommend improvements. Required Skills/Abilities: Expert-level knowledge of Workday modules, workflows, reporting, and integration capabilities. Demonstrated ability to lead HRIS initiatives independently from design to implementation. Strong documentation and communication skills; ability to clearly present data-driven insights. Experience collaborating across departments, with a focus on stakeholder management and customer service. Proficiency with process modeling, data analysis, and HRIS best practices. Strong mentoring and coaching skills with a passion for professional development of junior team members Required Qualifications: College diploma or university degree in computer science, information systems, or related discipline – or equivalent professional experience. 5+ years of progressive experience working with Workday, including at least 2 years in a lead analyst or systems administration role. Demonstrated experience implementing, configuring, and supporting large-scale HRIS systems We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address. For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.

Design, implement, and maintain multi-cloud infrastructure, automate workflows, and ensure security and compliance. | Over 5 years of cloud engineering experience, proficiency in AWS and Azure, expertise in infrastructure-as-code, scripting skills in PowerShell, Python, Bash, and experience with networking and security frameworks. | Department: Technology Reports to: Manager, Infrastructure Travel: ≤ 10% Salary Range: $87,600 - $117,000 *New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The Cloud Engineer II designs, implements, and maintains cloud-native and hybrid infrastructure across AWS, Azure, and Microsoft 365. This role focuses on automation, scalability, security, and operational excellence in multi-cloud environments. The Cloud Engineer II collaborates with IT leadership to deliver infrastructure-as-code solutions, optimize cloud spending, and ensure compliance with security and regulatory requirements. Duties / Responsibilities: Design and deploy cloud infrastructure across AWS and Azure. Architect solutions for compute, storage, networking, and database services. Implement best practices for high availability, disaster recovery, and cost optimization. Build and maintain infrastructure-as-code (IaC) using Terraform, AWS CloudFormation, or AWS CDK. Automate provisioning, configuration, and deployment workflows to reduce manual intervention and improve consistency. Administer Microsoft 365 tenant including Exchange Online, SharePoint, and security policies. Configure mail flow rules, data loss prevention (DLP), conditional access, and compliance features. Implement security controls and compliance frameworks across cloud environments. Optimize cloud resources and manage cost through rightsizing, reserved instances, and automated scaling policies. Monitor usage patterns and provide recommendations to reduce waste. Develop automation scripts using PowerShell, Python, Bash, and AWS CLI to streamline operational tasks. Integrate with CI/CD pipelines for continuous deployment and testing. Design and implement backup and disaster recovery strategies for cloud-based workloads. Automate snapshot management, cross-region replication, and recovery testing procedures. Monitor and troubleshoot cloud infrastructure using tools such as AWS CloudWatch, Azure Monitor, and third-party observability platforms. Respond to incidents, perform root cause analysis, and implement preventive measures. Lead cloud migration and integration projects from planning through execution. Collaborate with application teams, security, and networking to deliver complex infrastructure initiatives. Mentor and support team members by providing technical guidance, conducting knowledge transfer sessions, and promoting best practices for cloud operations. Maintain comprehensive documentation of architectures, runbooks, procedures, and policies. Generate reports on system performance, security posture, and cost metrics for management review. Additional duties as assigned. Required Skills / Abilities: Advanced knowledge of AWS services including EC2, S3, RDS, Lambda, VPC, IAM, CloudFormation, Transit Gateway, and Organizations. Proficiency with Azure services such as Virtual Machines, Storage Accounts, Virtual Networks, Azure AD (Entra ID), and Azure Resource Manager (ARM) templates. Expertise administering Microsoft 365 environments including Exchange Online, Teams, SharePoint, security and compliance centers, and identity management. Strong proficiency in infrastructure-as-code tools such as Terraform, AWS CloudFormation, or AWS CDK. Advanced scripting skills in PowerShell, Python, and Bash. Experience with AWS CLI and Azure CLI. Deep understanding of networking concepts including VPC design, subnets, routing, NAT, VPNs, Transit Gateway, DNS, and firewall rules. Knowledge of containerization and orchestration technologies such as Docker, Kubernetes, ECS, or EKS. Familiarity with DevOps and CI/CD practices using tools such as GitHub Actions, GitLab CI, Jenkins, or AWS CodePipeline. Experience with monitoring and logging platforms such as CloudWatch, Azure Monitor, DataDog, or Prometheus/Grafana. Strong understanding of security frameworks, IAM policies, encryption standards, and compliance requirements (HIPAA, SOC 2, NIST). Required Qualifications: Bachelor's degree in Computer Science, Information Systems, or related field preferred. 5+ years of experience in cloud engineering, systems engineering, or DevOps roles. 3+ years of hands-on experience with AWS and/or Azure in production environments. Proven experience building and maintaining infrastructure-as-code solutions. Relevant certifications such as AWS Certified Solutions Architect (Associate or Professional), AWS Certified DevOps Engineer, Azure Administrator Associate, Azure Solutions Architect Expert, or HashiCorp Certified Terraform Associate are highly desirable. Physical Requirements: Will frequently communicate over video calls with internal and external stakeholders. We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address. For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.

Lead administration and optimization of Workday HRIS system, support integrations, and mentor junior analysts. | Extensive experience with Workday, system configuration, process design, and cross-department collaboration, with at least 2 years in a lead role. | Department: People Experience Reports to: Senior HRIS Manager Schedule: 9-5, Monday - Friday Pay Range: $48.13 - $64.34 per hour Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The HRIS IT Business Analyst II leads administration, optimization, and innovation within its Workday system. This position serves as a bridge between HR, IT, and Finance, providing senior-level support for Workday functionality, strategic analysis, technical solutions, and process enhancements. The ideal candidate will have strong experience in systems administration, data integrity, user experience improvement, and integration lifecycle management. This role will also play a key part in upskilling and mentoring level one analysts to build organizational capacity and knowledge. Duties/Responsibilities: Workday System Administration: Serve as a Workday SME, overseeing system performance, enhancements, and user satisfaction across modules. Lead the design, configuration, and continuous improvement of complex business processes in Workday (e.g., automating payroll, time tracking, onboarding, compensation planning). Evaluate and implement advanced Workday features and new releases, driving user adoption and business value. Maintain data security, integrity, and quality across systems and business functions. Manage API and SFTP integrations, including end-to-end documentation, optimization, and support for related business processes. Provide expert-level support and troubleshooting for all Workday issues across functional teams. Mentor and actively upskill level one HRIS analysts by providing training, guidance, and development opportunities. Strategic Analysis & Cross-Functional Collaboration: Partner with HR, IT, and Finance stakeholders to translate business needs into actionable Workday solutions. Serve as a liaison between end-users and technical teams to ensure accurate solution design and configuration. Assess impacts of new requests or system changes, conducting in-depth root cause analysis and proposing alternatives. Create and maintain detailed documentation of system design, configuration decisions, and process flows Testing, Implementation, and Change Readiness: Lead testing efforts for enhancements, new features, and integrations, including test plan creation, test script execution, and UAT support. Ensure data integrity through rigorous validation processes and reconciliation of cross-system discrepancies. Assist in change management and training efforts related to HRIS feature rollouts or updates. Stay current on Workday releases and industry best practices to recommend improvements. Required Skills/Abilities: Expert-level knowledge of Workday modules, workflows, reporting, and integration capabilities. Demonstrated ability to lead HRIS initiatives independently from design to implementation. Strong documentation and communication skills; ability to clearly present data-driven insights. Experience collaborating across departments, with a focus on stakeholder management and customer service. Proficiency with process modeling, data analysis, and HRIS best practices. Strong mentoring and coaching skills with a passion for professional development of junior team members Required Qualifications: College diploma or university degree in computer science, information systems, or related discipline – or equivalent professional experience. 5+ years of progressive experience working with Workday, including at least 2 years in a lead analyst or systems administration role. Demonstrated experience implementing, configuring, and supporting large-scale HRIS systems We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address. For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.

Manage vendor relationships, oversee vendor performance, and ensure compliance with organizational policies. | Requires 5+ years of vendor management experience, proficiency in Excel and vendor tracking systems, and a Bachelor's degree. | Position Title: Vendor Manager Department: Procurement Reports to: Director, Procurement Location: Remote Schedule: 9-5, Monday - Friday Travel: ≤ 10% Salary Range: $66,000 - $85,000 Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The Vendor Manager plays a critical role within Vibrant’s evolving Procurement function and is accountable for ensuring that vendor relationships are actively managed, compliant, and aligned with organizational strategy, fiscal stewardship, and risk tolerance. The Vendor Manager partners closely with internal business owners, Finance, IT, Legal, Compliance, and external suppliers to implement disciplined vendor oversight practices across the full vendor lifecycle. This role is dually execution-focused and relational, requiring consistent follow-through, accurate documentation, proactive communication, and timely escalation of risks or issues. Success in this position is measured by the completeness, accuracy, and reliability of vendor oversight artifacts and the cadence and quality of vendor and stakeholder touchpoints. Duties/Responsibilities: Accountable for day-to-day execution of vendor oversight programs and deliverables. Establish, implement, and manage the end-to-end vendor KYC framework, including onboarding, documentation, risk segmentation, periodic reviews, and cross-functional coordination. Maintain the Master Vendor List, ensuring accuracy of vendor status, tiering, risk profile, contract linkage, and business owner assignment. Conduct structured vendor research and due diligence, evaluating pricing, service quality, risk, and overall value. Establish and apply standardized vendor performance monitoring criteria, contractor oversight benchmarks, and reporting standards. Develop and maintain vendor scorecards, KPIs, dashboards, and Vendor Management Snapshots for Tier 1, Tier 2, and strategically critical vendors while ensuring vendor performance data is accurate, current, and consistently reported. Track and support vendor onboarding, compliance documentation, contract deliverables, renewals, amendments, and escalations ensuring all required documentation, approvals, and system entries are completed accurately and on time. Coordinate, facilitate, and document Quarterly Business Reviews (QBRs) with key vendors including internal business owners and cross-functional partners. including agendas, action items, corrective action plans, and follow-up tracking. Serve as a consistent point of coordination between vendors and internal stakeholders, ensuring expectations, responsibilities, and timelines are clearly communicated. Implement Supplier Diversity initiatives and assist in ensuring vendor compliance with organizational policies and applicable federal, state, and local requirements. Responsible for creating and maintaining accurate, complete, and audit-ready records of vendor-related activities, including correspondence, notice of non-renewals, performance metrics, issue documentation, corrective actions, and follow-ups. Identify gaps, inefficiencies, or risks in vendor management processes and recommend improvements to tools, workflows, and documentation. Prepare regular reports, dashboards, and data summaries to support Procurement leadership decision-making and evaluate interim results against defined goals and adjust work plans as needed. Escalate performance, compliance, or risk concerns to the Director of Procurement in a timely and well-documented manner. Other duties as assigned. Required Skills/Abilities: Advanced proficiency in Microsoft Office Suite, particularly Advanced Microsoft Excel proficiency (complex formulas, pivot tables, data analysis, and vendor performance modeling). Strong working knowledge of vendor management with demonstrated experience developing, implementing and managing structured tracking systems and documentation (e.g., Master Vendor Lists, scorecards, dashboards). Strong analytical, organizational, and problem-solving skills with attention to detail. Excellent written and verbal communication skills, with the ability to manage sensitive vendor and stakeholder interactions professionally. Ability to manage multiple priorities independently, meet deadlines, and execute defined work plans with minimal supervision. Ability to develop effective and cooperative working relationships with other departments, employees, suppliers, and other public agencies. Skilled in applying judgment and initiative in making recommendations and resolving problems that are highly complex and sensitive in nature. Familiarity with Asana, Smartsheet, Cobblestone Software, Tipalti and Sage Intacct, a Plus Required Qualifications: Requires a Bachelor’s degree. 5+ years of relevant experience performing similar responsibilities With a Master’s degree, three or more years of experience will be accepted. Knowledge and Experience of Microsoft Office Suite, Cloud eProcurement systems, FP&A systems, and Google Suite. Physical Requirements: Must be able to remain in a stationary position 50% of the time Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer Will frequently communicate over video calls with internal and external stakeholders We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address. For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.

Support day-to-day communications, manage collaborations, respond to public inquiries, redact testimonials, and create public education content for the 988 Suicide & Crisis Lifeline. | Bachelor’s degree, 2-4 years marketing and communications experience preferably in health or nonprofit, excellent writing and project management skills, digital platform proficiency, and ability to handle sensitive public messaging. | Position Title: Marketing and Communications Specialist, 988 Suicide & Crisis Lifeline Department: Communications, 988 Suicide & Crisis Lifeline Reports to: Marketing and Communications Manager Location: Remote Schedule: 9-5, M-F Salary Range: $65,000K - $75,000K • New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role. Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society where emotional wellness can be a reality for everyone. Position Summary: • The Marketing and Communications Specialist is responsible for supporting the day-to-day communications, external collaborations, and administration of the 988 Suicide & Crisis Lifeline, a program administered by Vibrant Emotional Health and funded by the Substance Abuse and Mental Health Services Administration (SAMHSA). The ideal candidate is detail-oriented, enjoys keeping up with news and current trending topics, is skilled at research and is an excellent writer. The candidate will also have strong interpersonal skills, an ability to build interdepartmental relationships, and be customer service oriented and collaborative. • Reporting to the Manager of Marketing and Communications, this person will support the execution of marketing and communications related to the no- and low-cost collaborations program in support of the 988 Lifeline’s grant goals and requirements. This includes research, warm and cold outreach to potential collaborators, meetings, and strategic planning, execution, and tracking of collaborations from start to finish with support and guidance from the Manager of Marketing and Communications. • ​The Specialist will play a lead role in supporting written correspondence to members of the general public who submit inquiries to Vibrant about the 988 Lifeline via the 988 Lifeline website’s Contact Us form. This person will track and respond to inquiries, collaborate with other teams to troubleshoot questions (STP, QI, etc.), and work proactively with these same teams to update templated responses and build new responses as necessary. The Specialist will also be well-versed in publicly-facing, help seeker 988 language and will be able to develop answers to inquiries on an ad hoc basis with guidance from their supervisor. • The Specialist is also responsible for redacting all positive testimonials that are submitted via the 988 Lifeline website for regular review and approval by the Director of Marketing and Communications Campaigns, and tracking and reporting on testimonials received. • The Specialist will also support the creation of public education messaging, tools, and website content in support of suicide prevention and mental health for the 988 Lifeline as requested. Duties/Responsibilities: • Help facilitate 988 Lifeline no- and low-cost collaborations through the lifecycle: conception to completion. • Track metrics and create reports based on needs and goals as required by SAMHSA. • Lead the Comms team’s portion of Contact Us responses; track metrics related to Contact Us for visibility to SAMHSA. • Track and redact positive testimonials from Contact Us form. • Support the creation of public education messaging, tools, and website content using approved help seeker language Required Skills/Abilities: • Experience conceptualizing and creating public digital messaging campaigns and materials, with a focus on addressing sensitive, complex and timely subject matter • Experience working with external and internal partners and teams • Managing multi-partner projects • Experience with digital platforms, including website CMS, Asana, etc. • Detail oriented; • Excellent writing skills, including proofing and editorial Required Qualifications: • Bachelor’s degree in marketing, public relations, journalism, media studies, communications or a related field • 2-4 years of professional work experience in a marketing and communications department of a complex organization; editorial and/or public relations experience in a nonprofit mental health, health, or human services organization a plus • Track record of implementing and facilitating projects from conception to completion • Ability to meet deadlines and anticipate future needs • Experience creating reports and tracking metrics • Flexibility and occasional availability on evenings and weekends for organizational needs • Some travel required; less than 10% Physical Requirements: • Must be able to remain in a stationary position 50% of the time • Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer • Will frequently communicate over video calls with internal and external stakeholders • *This role is endowed/subsidized through September 2026, with the possibility of renewal based on performance and funding** Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal-opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. "Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address