VetRec

| VetRec is leading the space when it comes to Enterprise. We’ve signed numerous deals and continue to grow aggressively. We are looking for an Account Executive - Enterprise to help advance the fast growth of our company. We have significant interest and demand from veterinary enterprise partners, and we need someone fully focused on closing these high-value opportunities. We are looking for an Account Executive to help advance the fast growth of our company. This is a remote position with an in-person option in South Florida at our new Ft. Lauderdale/Aventura office For all questions please email us at hiring@ This is the only mailbox we are monitoring for job postings. What will you be doing: Owning enterprise sales cycles end-to-end. Running high-quality discovery calls, demos, and executive-level conversations with veterinary corporate groups, and mid-market partners. Your primary focus is closing enterprise deals — period. Driving proactive outbound and strategic prospecting. Identifying new enterprise opportunities, sourcing potential corporate groups, building pipeline, and staying relentlessly focused on adding high-value deals across the veterinary industry. Managing long and complex sales cycles. Enterprise deals can often take months. You will be the person who keeps momentum moving daily — following up, aligning stakeholders, looping in internal teams, and driving each step forward until the contract is signed. Cannot stress how important following up is. Understanding the veterinary industry from both top-down and bottom-up. You can sell to an individual veterinarian, but you also know how to speak the language of corporate executives, COOs, CEOs, and Chief Veterinary Officers. You understand their incentives, their priorities, their operational workflow, and how VetRec transforms their business at scale. Working cross-functionally with sales, implementation, and leadership. You’ll partner closely with internal teams to align enterprise priorities, run high-stakes conversations, ensure operational readiness for large rollouts, and maximize revenue from every account. Becoming a VetRec product expert. You must be able to clearly explain our enterprise value proposition, workflows, integrations, and ROI — and help corporate partners adopt VetRec quickly and confidently. Maintaining impeccable CRM discipline. No detail is too small. You will keep every interaction, follow-up, executive contact, health metric, and next step organized and up to date. Who do we want Someone who shares the values that we share. Someone who constantly raises the bar, is proactive, has grit and determination, and can get s* done. We are a fast-growing startup and as such, we work very hard (also celebrate every win!). Our team puts 10 hours a day on average into building this company. While there is not a specific time commitment as project-based outcomes > time-based ones, there is a sense of urgency to iterate and deliver constantly. Specifically for this role: Is an excellent communicator and relationship-builder — confident in speaking with high-level executives as well as medical staff. 3-5+ years experience in mid-market or enterprise sales, ideally in SaaS or B2B technology. Deep understanding of the veterinary industry or strong experience selling into healthcare, medical, or multi-location operational environments. Experience closing large, multi-stakeholder, complex deals with long sales cycles. A track record of consistent quota-crushing performance. Competitive, hungry, and execution-focused, with an innate desire to dominate the leaderboard. Experience in a startup or small high-growth company is a plus. Experience selling to veterinary enterprise groups is a major plus! Our values Get s* done: We are a fast-paced team, shipping features daily, and onboarding clinics and hospitals of all types and sizes daily. Transparency: We believe in absolute honesty amongst our team and customers. Grit: Competing in an evolving market means going above and beyond for our customers and fighting on behalf of them every day. Customers, customers, customers: Did we already mention customers? They are the lifeblood of our business, without them we don’t exist. Over-communication > under-communication: As a small, fast paced team, communication is vital. We look for team members that will keep things moving and constantly update the team as needed. Why you should come work with us You want to be part of a team that is building something people want. You are energetic, willing to put in the work, and enjoy the fast-paced nature of a startup. You love animals and are familiar - or want to get deeply familiarized - with the veterinary medicine industry. As an early-stage member of the team, you get to influence the product, the direction of the company, hiring, and the forming of new teams. Compensation The total compensation range for this role is $80k-$180K+ OTE. This role includes uncapped commission potential, allowing earnings to scale with the size and number of enterprise deals closed. This range reflects a mix of base salary and variable compensation earned through performance, and actual compensation will be determined through a variety of factors including the candidate's skills, qualifications, and experience. Equity in the company VetRec is an equal-opportunity employer and does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status.

| We are looking for a Sales Development Representative (SDR) to help us grow our footprint across veterinary hospitals and clinics. You’ll be the first point of contact for many future VetRec customers - identifying, engaging, and qualifying leads that VetRec is the perfect fit for. This is a remote position with an in-person option in South Florida at our new Ft. Lauderdale/Aventura office For all questions please email us at hiring@ This is the only mailbox we are monitoring for job postings. Our values Get s* done: We are a fast-paced team, shipping features daily, and onboarding clinics and hospitals of all types and sizes daily. Transparency: We believe in absolute honesty amongst our team and customers. Grit: Competing in an evolving market means going above and beyond for our customers and fighting on behalf of them every day. Customers, customers, customers: Did we already mention customers? They are the lifeblood of our business, without them we don’t exist. Over-communication > under-communication: As a small, fast paced team, communication is vital. We look for team members that will keep things moving and constantly update the team as needed. What will you be doing: Cold outreach and Introductions- Prospecting veterinary hospitals and clinics through outbound email, phone, and LinkedIn. Qualifying leads and booking meetings for our sales team. Creating and iterating on outreach messaging that resonates with veterinarians. Building pipeline across multiple hospital tiers (solo DVMs to large multi-doctor groups). Attending trade shows, conferences, and local events to generate leads and meet clinics in person. Collaborate with Founding AE and leadership to target strategic accounts. Maintain clean, accurate records in our CRM Attio and reporting on outreach activity. Who do we want Someone who shares the values that we share. Someone who constantly raises the bar, is proactive, has grit and determination, and can get s* done. We are a fast-growing startup and as such, we work very hard (also celebrate every win!). Our team puts 10 hours a day on average into building this company. While there is not a specific time commitment as project-based outcomes > time-based ones, there is a sense of urgency to iterate and deliver constantly. Specifically for this role: Is an excellent communicator and approachable person. You’re comfortable reaching out to a lot of people every day - calls, emails, follow-ups. Demonstrated experience with B2B SAAS sales You know how to connect with all types of veterinary professionals - from solo DVMs to practice managers to regional leaders - and speak their language. You think creatively to reach decision-makers whether it’s through timing, messaging, or approach. Rejection doesn’t slow you down - it sharpens your strategy and fuels your follow-up You have a startup mindset: resourceful, self-directed, and excited to help build something from the ground up. Veterinary experience is preferred but not required. Why you should come work with us You want to be part of a team that is building something people want. You are energetic, willing to put in the work, and enjoy the fast-paced nature of a startup. You love animals and are familiar - or want to get deeply familiarized - with the veterinary medicine industry. As an early-stage member of the team, you get to influence the product, the direction of the company, hiring, and the forming of new teams. Compensation On-target earnings: $80,000-$110,000 ($55,000-$70,000 base + variable bonus/commission potential) VetRec is an equal-opportunity employer and does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status.

Provide timely, empathetic customer support and troubleshooting for VetRec's platform, assist onboarding, maintain documentation, and collaborate with teams to improve customer experience. | At least 1 year of customer support experience in SaaS or healthcare-related fields, strong communication and problem-solving skills, ability to work remotely UK hours, and familiarity with veterinary or clinical software workflows. | Note: The job is a remote job and is open to candidates in USA. VetRec is an enterprise-grade AI veterinary assistant used by thousands of veterinary professionals across multiple countries. They are seeking a UK Customer Support Specialist to deliver exceptional support, drive product adoption, and help practices maximize value from VetRec. Responsibilities • Respond to customer inquiries via email, chat, phone, or video calls — timely, clearly, and courteously. • Troubleshoot user issues related to VetRec’s platform: configuration problems, integration queries, workflow difficulties, etc. • Escalate technical or complex issues to Product/Engineering or Customer Success as needed, following defined escalation procedures. • Maintain accurate records of support tickets, user issues, interactions, and resolutions in our CRM or ticketing system. • Assist with onboarding new veterinary practices: guide users through setup, initial configuration, and first-use workflows. • Provide product training and walkthroughs (live or via recorded sessions), ensuring users understand features and best practices. • Help craft or update support documentation, FAQs, “quick-start” guides, and knowledge-base articles tailored to U.K. practices. • Act as a voice of the customer: collect feedback, common pain points, feature requests, and relay insights to Product, Engineering, and Customer Success teams. • Monitor support trends and identify recurring issues or areas for improvement; proactively suggest enhancements. • Collaborate with cross-functional teams on improvements, ensuring customer needs are reflected in roadmap/prioritization. • Build and maintain positive relationships with practice managers, veterinarians, and clinical staff through ongoing support and communications. • Follow up with customers after support resolutions to ensure issues remain resolved and to promote feature adoption. • Support renewal, expansion, or upsell opportunities by helping customers realize full value from VetRec. • Track and report on key support metrics: response times, resolution times, customer satisfaction (CSAT), ticket volume, etc. • Maintain high standards for support quality, clarity, and empathy, ensuring VetRec builds a reputation for excellent customer service. • Participate in periodic reviews of support processes, helping to improve efficiency, documentation, and user experience. Skills • 1+ years experience in customer support, customer success, or help-desk roles, ideally in SaaS, healthcare, veterinary, or clinical-software environments. • Excellent written and verbal communication skills, you communicate clearly, empathetically, and professionally with clients from diverse backgrounds. • Strong problem-solving skills and ability to triage and escalate issues thoughtfully. • Comfort using ticketing/CRM tools, help-desk software, and willingness to learn new internal tools quickly. • Empathy, patience, and a customer-first mindset. • Ability to work remotely (UK hours), manage workload independently, and collaborate across time zones when needed. • Familiarity with veterinary workflows or healthcare-software support. • Experience creating or maintaining support documentation, knowledge bases, or help-center articles. • Prior experience working in a startup or fast-growing environment. Company Overview • VetRec automates the process of taking clinical notes for veterinarians in a matter of seconds. It was founded in 2023, and is headquartered in Seattle, Washington, USA, with a workforce of 2-10 employees. Its website is https://neum.ai.

| We are looking for a Forward Deployed Engineer who can partner directly with enterprise customers to design, build, and deliver high-impact solutions on top of VetRec’s core platform. This role combines technical depth with customer empathy — you’ll work hand-in-hand with clients, translating their workflows and needs into scalable, production-ready solutions. This is a NY-based position only. For all questions please email us at hiring@. This is the only mailbox we are monitoring for job postings. Our Values Get s* done: We are a fast-paced team, shipping features daily and onboarding clinics and hospitals of all sizes. Transparency: Brutal honesty with our team and customers is how we improve. Grit: We fight for our customers in a rapidly evolving market. Customers, customers, customers: They are the lifeblood of our business. Over-communication > under-communication: As a small team, clear and constant communication keeps us moving. What You’ll Be Doing Work directly with enterprise customers to understand workflows and translate needs into scalable solutions. Design and implement customer-facing features using our existing tech stack (Python, FastAPI, React, React Native). Collaborate with our engineering team to extend and customize core VetRec products for enterprise use cases. Guide customers through technical integrations, including APIs, cloud infrastructure, and data pipelines. Prototype, validate, and iterate quickly with customers — from concept to production. Ensure solutions are robust, secure, and aligned with best practices while maintaining our “move fast” ethos. Be the bridge between product, engineering, and customers — shaping product direction based on real-world feedback. Who We Want We want someone who thrives at the intersection of technology and customer success. You should share our values, love solving customer problems, and be excited to dive into technical details while keeping the big picture in mind. We are a fast-growing startup, and that means grit, urgency, and resilience are key. We work hard, celebrate wins, and always put customers first. Requirements 5+ years of software engineering or solutions engineering experience. Strong proficiency in Python (FastAPI or similar) and React / React Native. Experience building AI-powered features with LLMs (frameworks like BAML are a plus). Proven ability to design and deliver enterprise-grade integrations and backend systems. Excellent communication skills and customer-facing experience. Hands-on experience with cloud services (AWS or Azure), including storage, compute, and serverless functions. Strong database knowledge (SQL & NoSQL). A consultative mindset — you’re comfortable leading technical discussions with customers and turning them into actionable solutions. Passion for AI, startups, and working in environments where agility and innovation are non-negotiable. Why VetRec? You’ll be on the front lines with customers, shaping how enterprise veterinary organizations leverage our platform. You’ll work with a small, elite engineering team where your work has immediate impact. You’ll help push forward innovation in a space that deeply matters — veterinary care. VetRec is an equal-opportunity employer and does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status.

| We are looking for a Veterinarian product manager with knowledge of AI systems to partner directly with our engineering team in shaping the strategy and execution of VetRec’s products. This is a highly technical job, blending the worlds of Veterinary and Engineering. This is the first opening we have in shaping our Medical AI standards and owning the product lifecycle of existing and new product lines/ This is a remote position, with a preference in Seattle where our HQ is located at. For all questions please email us at hiring@. This is the only mailbox we are monitoring for job postings. Note: as a fast-growing startup, we expect all team members to deeply care about the work we do and to want to work very hard on it. Our team puts on average about 10 hrs / day at work. Our Values Get s* done: We are a fast-paced team, shipping features daily and onboarding clinics and hospitals of all sizes. Transparency: Brutal honesty with our team and customers is how we improve. Grit: We fight for our customers in a rapidly evolving market. Customers, customers, customers: They are the lifeblood of our business. Over-communication > under-communication: As a small team, clear and constant communication keeps us moving. What You’ll Be Doing Work closely with Engineering team in managing and owning different product lines end-to-end. Serve as Q&A with Veterinary knowledge on existing and new product lines. Get in engineering design reviews and into the engineering specifics of a feature or a new product line. Represent VetRec at conferences. Work closely with our CTO in shaping the product strategy. Engage with our existing clients about their experience using VetRec - Passing and distilling down feedback to the engineering team. Who We Want We want someone who thrives at the intersection of technology and veterinary clinical experience. You should share our values, love solving customer problems, and be excited to dive into technical details while keeping the big picture in mind. We are a fast-growing startup, and that means grit, urgency, and resilience are key. We work hard, celebrate wins, and always put customers first. Requirements Be a Veterinarian who practiced in clinics for at least 3 years. Practice in clinics one week per quarter as relief work. We want this person to actively test features/fixes/improvements in clinical practice. Very familiar with LLM development (evals, different LLM models and APIs, hallucination and guardrails, and more). Must be an excellent communicator. Must understand engineering terminology and distill it in veterinarian terminology for both engineers and customers. A consultative and growth mindset — you’re comfortable leading technical discussions with customers and turning them into actionable solutions. Passion for AI, startups, and working in environments where agility and innovation are non-negotiable. Why VetRec? You’ll be on the front lines with customers, shaping how enterprise veterinary organizations leverage our platform. You want to be part of a team that is building something people want. You are energetic, willing to put in the work, and enjoy the fast-paced nature of a startup. You’ll work with a small, elite engineering team where your work has immediate impact. You’ll help push forward innovation in a space that deeply matters — veterinary care. VetRec is an equal-opportunity employer and does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status.

| We are looking for a Forward Deployed Engineer who can partner directly with enterprise customers to design, build, and deliver high-impact solutions on top of VetRec’s core platform. This role combines technical depth with customer empathy — you’ll work hand-in-hand with clients, translating their workflows and needs into scalable, production-ready solutions. This is a Seattle-based position only. For all questions please email us at hiring@. This is the only mailbox we are monitoring for job postings. Our Values Get s* done: We are a fast-paced team, shipping features daily and onboarding clinics and hospitals of all sizes. Transparency: Brutal honesty with our team and customers is how we improve. Grit: We fight for our customers in a rapidly evolving market. Customers, customers, customers: They are the lifeblood of our business. Over-communication > under-communication: As a small team, clear and constant communication keeps us moving. What You’ll Be Doing Work directly with enterprise customers to understand workflows and translate needs into scalable solutions. Design and implement customer-facing features using our existing tech stack (Python, FastAPI, React, React Native). Collaborate with our engineering team to extend and customize core VetRec products for enterprise use cases. Guide customers through technical integrations, including APIs, cloud infrastructure, and data pipelines. Prototype, validate, and iterate quickly with customers — from concept to production. Ensure solutions are robust, secure, and aligned with best practices while maintaining our “move fast” ethos. Be the bridge between product, engineering, and customers — shaping product direction based on real-world feedback. Who We Want We want someone who thrives at the intersection of technology and customer success. You should share our values, love solving customer problems, and be excited to dive into technical details while keeping the big picture in mind. We are a fast-growing startup, and that means grit, urgency, and resilience are key. We work hard, celebrate wins, and always put customers first. Requirements 5+ years of software engineering or solutions engineering experience. Strong proficiency in Python (FastAPI or similar) and React / React Native. Experience building AI-powered features with LLMs (frameworks like BAML are a plus). Proven ability to design and deliver enterprise-grade integrations and backend systems. Excellent communication skills and customer-facing experience. Hands-on experience with cloud services (AWS or Azure), including storage, compute, and serverless functions. Strong database knowledge (SQL & NoSQL). A consultative mindset — you’re comfortable leading technical discussions with customers and turning them into actionable solutions. Passion for AI, startups, and working in environments where agility and innovation are non-negotiable. Why VetRec? You’ll be on the front lines with customers, shaping how enterprise veterinary organizations leverage our platform. You’ll work with a small, elite engineering team where your work has immediate impact. You’ll help push forward innovation in a space that deeply matters — veterinary care. VetRec is an equal-opportunity employer and does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status.