Versapay

Manage complex calendars, coordinate travel, and handle ad-hoc projects for senior leaders to ensure operational efficiency. | 3-4 years of administrative experience handling high-volume coordination, tech-savvy, discreet, and excellent communication skills. | About Versapay \uD83D\uDE80 Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually. Think you might be the next Veep to join? Read on!! Role Overview: We’re looking for a high-impact, detail-oriented Administrative Specialist who brings precision, calm, and ownership to everything they touch to join our team. This role is foundational: you’ll handle the core administrative engine—calendaring, travel, expense, and ad-hoc projects—so senior leaders can operate at their highest level. This is not a “check-the-box” admin role. We’re looking for someone who: • anticipates needs before they’re voiced, • takes pride in excellence and follow-through, • and understands that great administration is both practical and relational. If you are curious, hungry to learn, ready to roll up your sleeves and have fun, we want to hear from you! What you'll do: • Executive Support: Manage and coordinate complex calendars for 5 Senior Leaders, ensuring scheduling conflicts are resolved proactively. • Travel Coordination: Coordinate domestic and international travel, including itineraries, changes, and contingencies with precision • Expenses Management: Prepare, submit, and reconcile expense reports accurately and on time (up to 10% travel required) • Operational Excellence: Maintain systems, processes, and documentation that improve efficiency and clarity. • Project Management: Take ownership of ad hoc projects as needed, driving them from conception to completion independently. • Communication: Serve as a key point of contact, maintaining great communication flow between leadership and internal/external stakeholders. Handle sensitive information with discretion and professionalism. • Adaptability: Multitask effectively in a dynamic, high-velocity environment where priorities can shift rapidly. Who You Are • Highly motivated & collaborative: You are service-oriented, ambitious and eager to make an impact, but no task is too small. You approach work with high integrity, sound judgement and a "team-first" mentality. • A Self-Starter: You don’t need to be told what to do next. You are a quick learner who takes high ownership and is highly accountable for your output. • Curious & Agile: You have a natural curiosity to understand the business and the ability to work independently. • Detail-oriented but not rigid: You know when precision matters and when speed does • A calm, grounded presence: You don’t get rattled under pressure but see the bigger picture • A value creator: You support leaders in a way that reduces friction and increases capacity • An excellent communicator: You communicate clearly, kindly, and proactively—especially when navigating ambiguity or urgency Qualifications • Experienced: You have 3-4 years of administrative experience, specifically handling high-volume coordination. • Tech-Savvy: You possess Strong Outlook skills and general computer literacy. You are comfortable adopting new tools quickly and you find resourceful and creative ways to tackle challenges • High degree of integrity, discretion, and trustworthiness • Travel 10-15% as needed #LI-Remote We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Support strategic planning, optimize customer success processes, and leverage analytics for operational improvements. | Requires 5+ years in revenue or sales operations, strong data modeling skills, and experience with GTM tools like Salesforce. | About Versapay 🚀 Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually. Think you might be the next Veep to join? Read on!! HOW YOU’LL MAKE AN IMPACT As Customer Success Operations Manager, you’ll collaborate with Product, Marketing, Sales, and Operations to create scalable processes for customer adoption and growth. Partnering with Customer Success Leadership, you'll lead key initiatives, oversee critical operations, and find ways to improve outcomes at scale. Reporting to the Director of Revenue Operations, you'll combine strategy and execution to build reliable processes, deliver insights, and implement systems for the Customer Success team. \n What you'll do: Strategic Planning & Execution: Partner with Sales and Customer Success teams on bookings, plan modeling, including target setting, and capacity modeling. Facilitate quota allocation and support compensation planning and attainment analysis. Support annual goals and key strategic initiatives by working on goal design, reporting, inspection, and insights Drive Operational Excellence: Own the optimization of customer-related processes to ensure high levels of client satisfaction, retention, and upsell opportunities. Lead high-impact projects aimed at improving team efficiency, customer experience, and retention. This may include product launches, process improvements, and systems integrations. Manage, integrate, and champion core Customer Success tools, including the design and deployment of third-party systems, and the ongoing optimization of AI/automation agents Forecasting: Drive core operating rhythms, including weekly forecasting and booking updates, pipeline reviews, and monthly/quarterly business reviews. Refine data models and processes to improve forecasting accuracy and predictability. Enforce stage definitions, rules of engagement, and data standards in our CRM. Oversees quote-to-close processes for renewals and expansion opportunities. Analytics & Insights: Leverage analytics to measure customer success KPIs, identify trends, and guide the team toward achieving operational targets. Build and maintain strategic dashboards, KPI scorecards, and performance metrics to inform decisions across Sales, Customer Success, and Marketing leadership. Deliver insights suitable for executive presentations, including quarterly business reviews (QBRs), board presentations, and recurring business reviews. Partner with the Analytics team to maintain data accuracy, ensure consistency, and optimize self-service reporting. Business Partnering: Drive alignment among leadership stakeholders to support seamless GTM execution. Continuously streamline and improve best practices, including processes, policies, and tools. Support the selection, integration, and optimization of the Sales Tech Stack (e.g., SalesLoft, ZoomInfo), with a strong focus on leveraging AI-powered platforms to enhance productivity and insights. What you'll bring to the team: Bachelor’s degree in Business Administration, Economics, Finance, or related field. 5+ years of experience in revenue operations, sales operations, sales strategy, business operations, or similar; preferably at a Fintech or SaaS company Strategic thinking: Applies an outcomes focused mind set to determine marketing effectiveness and ROI of customer engagement efforts. Sees beyond the day-to-day grind to help reach marketing and sales goals. Follow through: Thrives in a fast-scaling, high-growth environment where accuracy, trust, and speed coexist. Can work independently to bring all assigned work to completion with speed and accuracy. Collaboration: Assertive with humility—able to lead change in a positive way. Excellent communicator who can bridge Finance rigor and GTM clarity. Data fluency: Strong modeling skills in Excel and comfort with a leading BI/Dashboarding platform (e.g. we use Tableau). You like working with data and insights, able to synthesize data and make recommendations. Trusted to manage sensitive compensation data with precision. Platform/tools expertise: Extensive experience with Salesforce and other GTM systems, such as ZoomInfo, Salesloft, Gong, HubSpot, and Calendly. \n $110,000 - $130,000 a year \n #LI-Remote We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Manage long-term customer relationships, develop success plans, and collaborate cross-functionally to ensure customer retention and growth. | Over 5 years in SaaS customer success or account management, with experience managing strategic accounts and engaging with C-level executives, preferably in Fintech or Payments. | About Versapay 🚀 Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually. Think you might be the next Veep to join? Read on!! Here’s how you’ll make a huge impact here – and on your career: At Versapay, we're seeking an experienced Customer Success Manager to join our Software-focused team. This role is ideal for a seasoned professional with a strong background in managing a strategic portfolio of customers and/or Fintech/Payments, who can leverage their expertise to become a strategic advisor to our customers. This is an excellent opportunity for a highly self-motivated person with a passion for both strategy and impact, looking for the experience to build and scale with our team. Reporting to the VP of Customer Success, you'll be a key player responsible for delivering a world-class experience that our customers have come to expect. Your mission will be to manage long-term relationships, develop a deep understanding of our customers' businesses, and explore innovative ways that Versapay products can support their objectives. \n What you'll do: Customer Lifecycle Management: Seamlessly transition customers from onboarding to long-term adoption Focus on growing installed base revenue Conduct training sessions, regular cadence calls, and Executive Business Reviews (EBRs) Growth and Retention: Develop and maintain Success Plans in collaboration with customers Create and track shared KPIs for retention and growth strategies, including cross-sells, upsells, renewals, and churn mitigation Customer Advocacy: Collaborate with sales, professional services, support, underwriting, marketing, and product teams Represent customer needs in product development initiatives Problem Resolution: Partner with Customer Care to maintain visibility into customer issues Act as an advocate for high-severity requests Drive cross-functional resolution efforts Process Improvement: Propose scalable enhancements to our customer journey Identify and analyze multi-client issues to forecast potential churn risks Qualifications: 5+ years of experience in Customer Success or Account Management roles within SaaS-based companies Proven track record managing high ARR customers in the Fintech industry Demonstrated experience managing strategic accounts and engaging with C-level executives Strong presentation skills with a history of delivering compelling proposals and reviews to senior leadership Bachelor's Degree in Business, Marketing, Communications, Economics, or related field Knowledge of strategic account management methodologies and best practices Proficiency in creating and delivering high-impact presentations to diverse audiences, including C-suite executives and decision-makers What you'll bring to the team: Customer Obsession: Unwavering focus on customer needs, with the ability to view problems from the customer's perspective and make decisions based on their business impact. Strategic Thinking: Capacity to understand complex business scenarios and align Versapay solutions with customer objectives. Relationship Building: Exceptional interpersonal skills to foster strong, long-term partnerships with key stakeholders at all levels, internally and externally Analytical Acumen: Data-driven mindset with the ability to leverage metrics for assessing success and identifying improvement opportunities. Industry Expertise: In-depth knowledge of the payments landscape, ERP systems, and emerging trends in financial technology. Problem-Solving: Adept at navigating complex technical and business challenges, with a proven ability to drive innovative solutions. Leadership: Ability to influence cross-functional teams and drive initiatives that impact customer success and company growth. Adaptability: Flexible approach to new challenges in a fast-paced, evolving industry \n $85,000 - $100,000 a year Salary range above reflects base salary only. Total OTE ranges from 105k- 125k USD. \n #LI-Remote We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Design, develop, and test fullstack SaaS product features using React and Ruby on Rails, collaborate in agile squads, mentor junior engineers, and contribute to scalable, secure platform architecture. | 7+ years software engineering experience with strong React and TypeScript skills, experience or willingness to learn Ruby on Rails, solid CS fundamentals, good communication, and preferably payments industry knowledge. | About Versapay \uD83D\uDE80 For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually Think you might be the next Veep to join? Read on!! HOW YOU’LL MAKE A HUGE IMPACT HERE – AND ON YOUR CAREER At Versapay, product development is organized around cross-functional squads - each including Product Managers, Engineers, QA, and more—focused on delivering impactful features and scalable systems. We’re looking for a Senior Fullstack Software Engineer who thrives in a collaborative environment and is passionate about building high-quality, modern software. You’ll play a key role in designing and developing features across our platform, with a focus on both frontend (React) and backend (Ruby on Rails). You’ll also contribute to architectural decisions, mentor peers, and help us scale our systems as we grow. Explore our stack here: https://stackshare.io/versapay/arc What You'll Do: • Design, develop, and test fullstack product features that meet business and technical requirements. • Collaborate with your squad to plan, scope, and implement new features and enhancements. • Estimate work methodically based on iterative learning and agile best practices. • Investigate and resolve performance, scalability, security and data integrity issues. • Participate in code reviews, architecture discussions, and technical decision-making. • Work closely with Product, QA, DevOps, and Customer Care to deliver value to our users. • Contribute to R&D efforts to ensure our platform is scalable, reliable, and secure. • Mentor junior engineers and foster a culture of continuous learning and improvement. What You'll Bring to the Team: • 7+ years of experience in software engineering, with a strong foundation in computer science, engineering, or mathematics. • Proven experience building and shipping fullstackSaaS applications in an agile, test-driven environment. • Expertise in React.js and modern JavaScript/TypeScript development. • Experience with Ruby on Rails or a strong willingness and ability to learn it quickly. • Solid understanding of algorithms, data structures, and system design. • Strong debugging and problem-solving skills, especially in complex or ambiguous situations. • Excellent communication skills—clear, concise, and effective in both written and verbal formats. • A collaborative mindset with the ability to work independently and take ownership. • Experience in the Payments industry and/or PCI/DSS compliance is a strong asset. Why Join Us?: • Work on a modern tech stack with a team that values innovation, quality, and collaboration. • Be part of a growing company that’s transforming how businesses manage payments and receivables. • Competitive compensation, benefits, and opportunities for career advancement. #LI-Remote