Veriff

Lead and grow a fraud countermeasures team to develop and deploy fraud detection rules rapidly, manage the attack backlog, and collaborate with cross-functional teams to enhance fraud protection. | 3+ years leading fraud operations teams in fintech or similar domains, SQL fluency, strong team building and communication skills, strategic mindset, and passion for mentoring. | In Veriff’s Fraud Platform team, we’re tackling the online fraud challenge in a scalable way — deploying excellence to stay ahead of attackers and protect trust online. It’s a dynamic, high-stakes space where speed, precision, and innovation matter every day. We’re on the lookout for exceptional talent to join as a Fraud Countermeasure Team Lead — a role driving the tactical defense layer of Veriff’s Fraud Platform. By fusing threat intelligence, behavioral analytics, and real-time signals, the Countermeasures team uncovers new attack patterns, prioritizes them by business impact, and ships detection logic that blocks fraud within hours. You’ll manage a team of fraud experts, own the attack-backlog roadmap, and ensure every countermeasure maximizes protection while preserving user experience, speed, and trust. You’ll help us protect honest people online by: • Leading, growing, and developing a Fraud Countermeasures team that ships high-impact fraud rules at pace by nurturing a culture of accountability, experimentation, and cross-functional collaboration. • Translating raw threat intel into a focused detection strategy and aligning the team’s backlog with the Fraud Platform’s north-star metrics. • Owning end-to-end delivery—planning sprints, removing blockers, and helping the team ship countermeasures in hours, not weeks, while communicating crisp updates to executives and the wider company. • Championing tooling and process upgrades—automating intel ingestion, detection testing, and rule deployment—to ensure the team scales faster than the fraud landscape. • Partnering with product, data science, and engineering stakeholders to craft a long-term vision for proactive detection and inspiring the team to pursue it independently. • Contributing to Veriff’s global fraud risk posture reinforcement. • Fostering a red-team mindset: treating every missed fraud case as a controlled breach and driving cross-functional squads to hunt, replicate, and shut down attacks faster than they can scale. • Supporting career growth, feedback culture, and skill development in alignment with our internal product management principles. You are the right future Veriffian for the job if you have: • 3+ years leading operations team fighting online fraud at scale in fintech, identity, or similar domains. • SQL fluency; you can turn raw data into attack stories and metrics. • Proven ability to build, scale, retain, and drive strong operations teams with a clear sense of purpose and identity. • A strategic mindset and proven ability to align team efforts with measurable business impact. • Strong communication and stakeholder management skills, enabling alignment across technical and non-technical audiences. • A passion for mentoring and creating inclusive, high-performing team cultures. • You approach complexity with curiosity and tenacity, thrive on uncovering root causes, and seek practical, sustainable solutions to high-impact problems. • A mindset geared towards innovation and product discovery. You’re an especially awesome match if you have: • Red-team or threat-intel background. • Familiarity with ML-driven systems and the ability to partner fluently with data scientists and ML engineers. • Experience in implementing new tools or technologies to enhance fraud detection capabilities. Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include... • Flexibility to work from home • Stock options that ensure your share in our success • Extra recharge days on top of your annual vacation • Extensive medical, dental, and vision insurance to ensure you’re feeling great physically and mentally • Learning and Development & Health and Sports budget that you are free to tailor to your own needs • Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #LI-LP1 #TAL

Manage cross-functional technical projects and timelines to support enterprise customers in onboarding, growth, and success with Veriff's SaaS solutions. | 6+ years in SaaS technical roles such as Technical Account Management or Solutions Engineering, bachelor's degree in CS or related field, excellent communication, and strong project leadership skills. | At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic, global team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision. We are seeking an experienced and dynamic Senior Technical Account Manager to join our AMER Account Management team to support our key enterprise customers. In this role, you will ensure seamless collaboration between the Go to Market (GTM), Product, Solutions Engineering, and Support teams, managing timelines and resolving roadblocks to guide customers towards maximizing the value they derive from our solution, providing expert architectural and operational guidance. You'll help us protect honest people online by: Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions Maintaining project documentation, including schedules, progress reports, and risk logs, including providing regular status updates to leadership. Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success. You are the right future Veriffian for the job if you have/are: 6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience) Fluency in English Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders. Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment. Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management. Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability. You’re an especially awesome match if you have/are: Strategic thinking with the ability to align technical projects to business objectives Trilingual in English/Spanish/Portuguese Knowledge of APIs Strong stakeholder management across engineering, product, marketing, and sales teams Data-driven approach to decision making and progress tracking Experience with customer-facing technical support or troubleshooting Familiarity with tactics to manage and grow accounts Experience within the IDV industry Compensation: The base salary for this role is $100,000 - $125,000 per year + commission. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include... Stock options that ensure you share in our success Learning and Development and Health & Sports budgets that you are free to tailor to your own needs Medical insurance to ensure you're feeling great physically and mentally 1 day off per year for volunteering activities We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #Remote #LI-CY1

Manage strategic global clients in North America by driving adoption, scaling, product expansion, and customer success while acting as a trusted advisor. | 10+ years SaaS account management experience, 3+ years managing strategic clients with $1MM+ ARR, strong analytical and communication skills, and experience working with cross-functional teams. | At Veriff, our GTM Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision. Veriff is hiring a Principal Account Manager - AMER for our Account Management Team with a focus on managing strategic, global clients within the North American region. As a Principal Account Manager - AMER you will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and customer success. You will act as a trusted advisor, ensuring customers realize maximum value from our solutions, and help identify opportunities for cross-selling and up-selling to meet revenue targets. We're looking for someone with a strong ability to build relationships while understanding customer needs and providing solutions. This position will play a central role in maximizing relationships with our key enterprise, strategic accounts within the North American region. You’ll help us protect honest people online by: Developing trust and relationships with our customers Ensuring growth and product utilization within our customer base Acquiring a thorough understanding of our customer needs and requirements Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives Serving as the link of communication between customers and internal teams Ensuring the timely and successful delivery of Veriff services according to customer needs and objectives Resolving any issues and problems faced by customers and dealing with complaints to maintain trust Clearly communicating the progress of initiatives to internal and external stakeholders Assisting with challenging customer requests or issue escalations as needed You are the right future Veriffian for the job if you have/are: 10+ years experience as an Account Manager within the SaaS industry 3+ years as a Strategic AM/Principal AM supporting strategic clients ($1MM+ ARR) Previous experience adopting analytical tools and ability to drive performance assessments that are data driven ​​Have a proven track record of meeting or exceeding quotas and receiving positive customer feedback Previous experience supporting global enterprise, strategic customers within the SaaS industry Proven success of partnering with clients and stakeholders to drive product utilization and net dollar retention Previous experience partnering with Account Executives, Solutions Engineers, Customer Support, and Product Teams to drive adoption and ensure a closed feedback loop between Product & Engineering teams and our customers You’re an especially awesome match if you have/are: Experience working for a global scaleup/startup Previous AM/CSM experience within the IDV/IDVaaS industry Compensation: The base salary for this role is $155,000 - $180,000 per year + commission. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law Eligible Locations: California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include... Full-remote job within our eligible locations in the USA (please see above) Extra recharge days per year on top of your annual vacation days Stock options that ensure you share in our success 401(k) matching Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally Learning and Development and Health & Sports budgets that you are free to tailor to your own needs Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #LI-CY1 #LI-Remote