Valley Bank

Processing customer transactions, maintaining cash drawers, and providing excellent customer service. | High school diploma, cash handling or customer service experience, computer skills, and strong communication skills. | Responsibilities include, but are not limited to: • Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently. • Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings. • Sells money orders and cashiers' checks. • Performs duties related to processing or balancing individual cash box and the office work as necessary or assigned. Files signature cards and completing end of the day proof. Maintain and balance a cash box. • Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines. • Responsible for meeting customer expectations, achieving service quality standards and mystery shop expectations. • Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. • Actively participates in and completes required training and development experiences. Required Skills: • Excellent verbal and written communication. • Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. • Strong analytical, problem solving, and decision-making skills. • Detail oriented, strong organizational skills, and high degree of accuracy. • Ability to handle multiple projects simultaneously. Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form. • Provides strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. • The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. • Proficient computer skills. Required Experience: • High School Diploma or GED and any experience dealing with the public. • Prior cash handling and/or customer service experience preferred.

Assist customers with banking transactions, promote bank products, and provide excellent service. | High school diploma, at least 1 year of banking or related experience, proficiency in computer skills, and strong interpersonal skills. | Responsibilities include, but are not limited to: • Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. • Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. • Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services. • Meets with customers to analyze financial needs and maximize sales opportunities. Offers all bank products and assists with other service needs, opens new accounts, i.e., checking, savings, certificate of deposit and IRAs, discusses/sells loan products to existing and prospective customers and possesses knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers. • Responsible for meeting customer expectations and achieving service quality standards. Participates/oversees the sales referral process ensuring customer financial needs are met and assists management in coaching and mentoring branch staff members. • Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box. Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines. • Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits. • Assists in community events (i.e., Habitat for Humanity) etc. Participates in and supports CRA initiatives, activities and programs. • Report all significant matters, issues and unusual customer activity to Manager maintaining personal knowledge of compliance and regulatory requirements. • Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. Required Skills: • Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers. • Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. • Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues. • Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. • Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form. • Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. • Detail oriented, strong organizational skills, and high degree of accuracy. • Ability to manage multiple projects simultaneously. • Proficient computer skills. Required Experience: • High School diploma or GED and minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program. • Associates or Bachelor's degree with concentration in accounting, business, finance, economics or a related field is preferred. Preferred Experience: • FIS/IBS (Integrated Banking Solutions).

Assist in monitoring and growing customer relationships, preparing credit packages, and ensuring proper loan and account management. | High school diploma with at least one year of credit underwriting or account management experience, proficiency in Microsoft Office, and good interpersonal skills. | The primary function of the Associate Relationship Manager is to work closely with the Relationship Manager and Team Leader to monitor and grow customer relationships. The Associate Relationship Manager may/may not have customers assigned to them. , Responsibilities Include But Are Not Limited To • Assist the Relationship Manager with their customer portfolios. • Monitor and report changes in credit quality. • Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority. • Prepare and issue term sheet and commitment letters. • Attend loan closings to ensure loans are properly closed. • Follow past due payments and overdrafts. • Ensure that lines of credit are renewed in a timely fashion. Obtain customer renewal term agreement and negotiate any differences. • Respond to customer needs in a timely fashion. • Ensure that customer requests with other departments are being properly followed, clearing all service issues. • Oversee proper handling of customer transactions such as advances, payments, wire transfer, etc. • Ensure that the bank is in possession of current financial information and that the information has been properly analyzed and on file and that proper and complete credit files are on hand. • Provide reports of information as required. • Review documentation prepared by legal counsel as to their accuracy meeting all requirements of loan requests. • Provide problem resolution. • Assure that credits are accurately risk rated and credits are properly monitored and reported. • Create and maintain current BSA Information. • Adhere and comply with all requirements of watch list and EDD procedures. Required Skills • Knowledge of credit underwriting, basic accounting and loan documentation. • Proficient computer skills using Microsoft Word, Excel and Outlook. • Good level of interpersonal and social skills needed to interact with customers. • Good personal time management skills. • Good mathematical skills. • Ability to manage account relationships. • Good credit skills. • Good administrative skills. • Ability to write reports and business correspondence. • Ability to effectively present information and respond to questions. Required Experience • High School Diploma and a minimum of one year of account management or credit underwriting experience. • Community and/or industry involvement in territory. • Bachelor's degree preferred.

Perform customer transactions, process deposits and withdrawals, and maintain cash and office records. | High School Diploma or GED, cash handling or customer service experience, proficient computer skills. | Responsibilities Include, But Are Not Limited To • Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently. • Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings. • Sells money orders and cashiers' checks. • Performs duties related to processing or balancing individual cash box and the office work as necessary or assigned. Files signature cards and completing end of the day proof. Maintain and balance a cash box. • Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines. • Responsible for meeting customer expectations, achieving service quality standards and mystery shop expectations. • Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. • Actively participates in and completes required training and development experiences. , Required Skills • Excellent verbal and written communication. • Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. • Strong analytical, problem solving, and decision-making skills. • Detail oriented, strong organizational skills, and high degree of accuracy. • Ability to handle multiple projects simultaneously. Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form. • Provides strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. • The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. • Proficient computer skills. Required Experience • High School Diploma or GED and any experience dealing with the public. • Prior cash handling and/or customer service experience preferred.

Provide customer service, promote bank products, analyze financial needs, and support branch operations. | High school diploma or GED, at least 1 year of branch banking experience, proficiency in computer skills, and strong communication skills. | Responsibilities include, but are not limited to: • Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. • Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. • Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services. • Meets with customers to analyze financial needs and maximize sales opportunities. Offers all bank products and assists with other service needs, opens new accounts, i.e., checking, savings, certificate of deposit and IRAs, discusses/sells loan products to existing and prospective customers and possesses knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers. • Responsible for meeting customer expectations and achieving service quality standards. Participates/oversees the sales referral process ensuring customer financial needs are met and assists management in coaching and mentoring branch staff members. • Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box. Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines. • Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits. • Assists in community events (i.e., Habitat for Humanity) etc. Participates in and supports CRA initiatives, activities and programs. • Report all significant matters, issues and unusual customer activity to Manager maintaining personal knowledge of compliance and regulatory requirements. • Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. Required Skills: • Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers. • Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. • Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues. • Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. • Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form. • Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. • Detail oriented, strong organizational skills, and high degree of accuracy. • Ability to manage multiple projects simultaneously. • Proficient computer skills. Required Experience: • High School diploma or GED and minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program. • Associates or Bachelor's degree with concentration in accounting, business, finance, economics or a related field is preferred. Preferred Experience: • FIS/IBS (Integrated Banking Solutions).

Assist customers with banking transactions, promote bank products, and provide excellent service. | High school diploma, 1+ years in branch banking or related experience, proficient in computer skills. | Responsibilities include, but are not limited to: • Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. • Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. • Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services. • Meets with customers to analyze financial needs and maximize sales opportunities. Offers all bank products and assists with other service needs, opens new accounts, i.e., checking, savings, certificate of deposit and IRAs, discusses/sells loan products to existing and prospective customers and possesses knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers. • Responsible for meeting customer expectations and achieving service quality standards. Participates/oversees the sales referral process ensuring customer financial needs are met and assists management in coaching and mentoring branch staff members. • Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box. Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines. • Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits. • Assists in community events (i.e., Habitat for Humanity) etc. Participates in and supports CRA initiatives, activities and programs. • Report all significant matters, issues and unusual customer activity to Manager maintaining personal knowledge of compliance and regulatory requirements. • Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. Required Skills: • Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers. • Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. • Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues. • Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. • Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form. • Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. • Detail oriented, strong organizational skills, and high degree of accuracy. • Ability to manage multiple projects simultaneously. • Proficient computer skills. Required Experience: • High School diploma or GED and minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program. • Associates or Bachelor's degree with concentration in accounting, business, finance, economics or a related field is preferred. Preferred Experience: • FIS/IBS (Integrated Banking Solutions).

Manage and develop client portfolios, structure and negotiate loans, and ensure proper documentation and credit analysis. | High school diploma with 7+ years of lending/credit experience, proficiency in credit underwriting, and familiarity with banking systems. | Responsibilities include but are not limited to: • Business development with a focus on acquisition of new clients and expanding relationships with existing clients. Respond quickly and effectively on all new business referrals from Senior Management, the branch network or other areas of the bank. • Develop network of external referral sources/centers of influence (COI's) in order to attract new clients. • Maintain, grow and service assigned portfolios and appropriately cross sell other bank products. Overall accountability for driving the profitability, quality, and growth of portfolio. • Negotiates terms (collateral, covenants, pricing and other components) of lending agreements with clients/prospects to properly structure and price credit facilities consistent with the bank's credit policies and lending practices. Prepare effective packages for credit approval circulation and to present packages to the required level of credit authority. • Ensure that the bank is in possession of current financial information and that the information has been properly analyzed and on file. Monitor and report changes in credit quality. • Bears overall responsibility for the loan closing process and attends loan closings ensuring legal documents reflect all terms as agreed to by customer/prospect and approved by the bank, in addition to making sure required documents and signatures are in place for loan closing and to ensure loans are closed properly. Required Skills: • Excellent and effective interpersonal and presentation skills as well as written and verbal communication skills. Proven track record of prospecting new business and enhancing existing relationships. • Excellent ability to critically review, analyze and structure commercial loans, cross sell bank products, and attract new business through effective presentations and the ability to respond to questions. • Strong working knowledge of credit underwriting, basic accounting, and loan documentation. Formal credit training preferred. • Ability to work totally independently or as a team to achieve overall Departmental goals using sound judgement in decision making. • Proficient computer skills using Microsoft Word, Excel and Outlook as well as prospecting/tracking tools such as Salesforce, nCino or similar systems. • Familiarity with professional business practices (time management, communication and appearance). Required Experience: • High School Diploma or equivalent and a minimum of 7 years of related lending and/or credit experience with community and/or industry involvement in the area. • Valid driver's license. Bachelor's degree in Finance, Accounting or business related study and/or formal Commercial Credit training preferred.

Assist customers with banking transactions, analyze financial needs, and promote bank products. | High school diploma or GED, 1 year of banking experience preferred, proficient in computer skills, strong communication and interpersonal skills. | Responsibilities include, but are not limited to: • Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. • Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. • Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services. • At the direction of the District Operations Manager, must have the ability to travel to various branch locations to provide coverage which will continue to ensure high levels of customer service within the branch network. • Meets with customers to analyze financial needs and maximize sales opportunities. Offers all bank products and assists with other service needs, opens new accounts, i.e. checking, savings, certificate of deposit and IRAs, discusses/sells loan products to existing and prospective customers and possesses knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers. • Responsible for meeting customer expectations and achieving service quality standards. Participates/oversees the sales referral process ensuring customer financial needs are met and assists management in coaching and mentoring branch staff members. • Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box. Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines. • Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits. • Report all significant matters, issues and unusual customer activity to Manager maintaining personal knowledge of compliance and regulatory requirements. • Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. Required Skills: • Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers. • Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. • Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues. • Ability to adapt to different staff and customers daily due to continuously varying branches, while performing the same functions and providing the same level of service. • Ability to make sound decisions which include on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. • Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form. • Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. • Detail oriented, strong organizational skills, and high degree of accuracy. • Ability to handle multiple projects simultaneously. • Proficient computer skills. Required Experience: • High School Diploma or GED and 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program. • Associates or Bachelor's degree with concentration in accounting, business, finance, economics or a related field is preferred. • FIS/IBS (Integrated Banking Solutions) preferred.

Assist customers with banking transactions, promote bank products, and provide excellent service to meet branch sales and service goals. | High school diploma or GED, 1+ year of banking or related experience, proficiency in computer skills, and strong customer service abilities. | Job Overview As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. Provides a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. Perform a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures. Responsibilities include but are not limited to: • Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. • Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. • Ability to present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services. • Meets with customers to analyze financial needs and maximize sales opportunities. Offers all bank products and assists with other service needs, opens new accounts, i.e., checking, savings, certificate of deposit and IRAs, discusses/sells loan products to existing and prospective customers and possesses knowledge of on-line banking and mobile banking abilities to promote and demonstrate to customers. • Responsible for meeting customer expectations and achieving service quality standards. Participates/oversees the sales referral process ensuring customer financial needs are met and assists management in coaching and mentoring branch staff members. • Ability to perform all transactions required by a customer and use appropriate technology to provide services most effectively and efficiently. Maintain and balance a cash box. Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines. • Act as Vault Teller ensuring adequacy of Branch cash for daily transactions by assisting the branch staff in ordering and shipping currency - coin and controlling - distributing cash to Tellers in prescribed limits. • Assists in community events (i.e., Habitat for Humanity) etc. Participates in and supports CRA initiatives, activities and programs. • Report all significant matters, issues and unusual customer activity to Manager maintaining personal knowledge of compliance and regulatory requirements. • Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures. Required Skills: • Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers. • Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. • Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues. • Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions. • Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form. • Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services. • Detail oriented, strong organizational skills, and high degree of accuracy. • Ability to manage multiple projects simultaneously. • Proficient computer skills. Required Experience: • High School diploma or GED and minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program. • Associates or Bachelor's degree with concentration in accounting, business, finance, economics or a related field is preferred. • FIS/IBS (Integrated Banking Solutions) preferred.