User Interviews

Oversee the day-to-day accounting operations and ensure the accuracy of financial reporting. Manage the monthly, quarterly, and annual financial close process, and oversee core accounting functions. | A bachelor's degree in Accounting, Finance, or a related field is required, along with 5-7 years of progressive accounting experience. Candidates should have deep knowledge of GAAP and financial reporting, and proficiency with accounting software and advanced Excel skills. | 🤠 About User Interviews User Interviews is the fastest and most reliable way to recruit humans for research. We believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research. That’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify. ✨ Learn more about our culture and team here → 2025 UI Retreat Video 💰Finance at User Interviews You’ll be joining a highly collaborative, data driven Finance team, who drives financial acumen by partnering with others across the organization. 🚀 What you’ll do As an experienced and highly motivated Accounting Manager, you’ll be responsible for overseeing the day-to-day accounting operations and ensuring the accuracy of our financial reporting. You’ll work closely with senior leadership to support our rapid growth, implement new systems, and build scalable processes. Reporting to the CFO, this is an excellent opportunity for a hands-on leader who thrives in a dynamic, high-growth environment and wants to make a significant impact. 💡 Responsibilities • Financial Reporting & Close: Manage the monthly, quarterly, and annual financial close process, ensuring timely and accurate preparation of financial statements (balance sheet, income statement, and statement of cash flows) in accordance with GAAP. • Operations & Processes: Oversee core accounting functions, including accounts payable, accounts receivable, and payroll. Implement and maintain internal controls and accounting policies to ensure compliance and efficiency. • Audit & Compliance: Serve as the main point of contact for external auditors and tax consultants. Prepare schedules and documentation, and manage the audit process to ensure a smooth and timely completion. Support regulatory compliance filings as the owner of historical financial data. • System Implementation: Lead or assist in the implementation and integration of new financial systems to support scalability and automation. • Policies: Implement and maintain appropriate accounting policies and procedure to support the scaling maturity of the business. • Team Leadership: Mentor and manage accounting staff, fostering a culture of continuous improvement and professional development. ✨ Minimum qualifications • Bachelor’s degree in Accounting, Finance, or a related field. • Minimum of 5-7 years of progressive accounting experience, with at least 2 years in a management or supervisory role. • Deep knowledge of GAAP and financial reporting. • Proficiency with accounting software (e.g., NetSuite, QuickBooks Online) and advanced Excel skills (VLOOKUP, pivot tables, etc.). • Ability to identify issues and propose practical, effective solutions. • Comfortable working in a fluid, fast-paced environment where priorities can shift quickly. • Excellent verbal and written communication skills to collaborate with both finance and non-finance stakeholders. ✚ Bonus points • Experience at a SaaS company or at a fast-growing company • CPA license 🤑 Benefits • Base salary of $110k-150k • Annual Performance Bonus • Comprehensive medical, dental, and vision insurance plans, including options with 100% employer-covered premiums for employees and 40% coverage for family plans • Company-paid AD&D and life insurance • Annual membership to One Medical Group & Talkspace • 401k + employer contribution • 4 weeks of PTO to start + accrue an additional day per year of employment • Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered. • Flexible, paid parental leave • Stock options for every employee • $250 office setup budget • $50/month work-from-home stipend • $250 annual learning & development stipend • Awards for 360-degree recognition, work anniversaries, & birthdays • Annual company retreat 💚 Why Join Us • We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. • User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. • On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. • We embrace what makes you, you! We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.

Lead and contribute to full-stack project planning and delivery with emphasis on backend engineering, collaborate cross-functionally, mentor engineers, and improve engineering processes. | 4-7 years full-stack experience, at least 1 year Ruby experience, 1 year React experience on large web apps, leadership in technical projects, and US work authorization. | 🤠 About User Interviews At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And after you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research. That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify. ✨ Learn more about our culture and team here → 2025 UI Retreat Video 🚀 Engineering at User Interviews You'll be joining a team that cares deeply about talking to our users, creating great experiences for them, and incorporating their feedback into everything we do. Plus, it is a chance to build a product used by your peers at world class companies. There is a fun-meta-geekiness to the whole thing that never gets old. We work in a pod structure which includes a tech lead, PM, designer, and 4 engineers. The pod works together to determine what is going to be built next, how it is going to be built, and what we need to do to execute. As an effort is underway, we rely on constant communication to ensure we're always building the best possible solution and expect our engineers to take part in that process. 🧩 What You’ll Do As a senior engineer on the team, you’ll be leading or playing a key contributing role to planning and delivery of projects. This is a fullstack role (all our engineers are generalist full stack) but with an emphasis on backend - your expertise in backend engineering, databases, data model and API design will help shape the technical strategy of the team. But at the end of the day, our engineers do what it takes to ship product, and that occasionally involves moderate or even complex frontend work. While our senior engineers primarily drive the technical planning and delivery (including testing, QA and release), there’s opportunity to be involved in the full product life cycle and to work cross functionally with our PMs, PDs, data scientists and UXR. Engineers get involved in helping define user requirements, offering feedback on designs, and looking at user research studies. As a senior engineer, you’ll often co-create and shape the scope (both product and technical) for the projects we take on with your product counterparts. You’ll also get involved in improving our engineering and product organization more broadly: by contributing to our technical guilds (where React and Rails best practices are discussed), picking up areas of expertise where you become a subject matter expert (e.g. owning our db migration best practices), helping improve team processes, or by mentoring and leveling up other engineers. ⭐️ Our Stack • React, Webpack, TypeScript, and currently migrating off of SASS • Ruby on Rails, Sidekiq, ActiveInteraction, and RSpec • ElasticSearch • PostgreSQL • Hosted on Heroku using Github for CI and automated testing 🎯 Minimum Qualifications • Anywhere from 4-7 years of industry experience as a full stack engineer • At least 1 year of experience with Ruby is required (it’s fine if you’re newer to Ruby, but you should have a depth of experience with other backend / server-side frameworks) • At least 1 year of experience working on a large, complex webapp in production with React • Experience designing and leading large technical projects for engineering teams to work on • Candidates must be located in the United States and authorized to work without any Visa sponsorship ✚ Bonus Points • Strong industry experience which can be added to our knowledge base • Ability to learn quickly and adjust based on new requirements and direction • A desire to influence the product in a meaningful way • Curiosity to constantly learn new better ways to build software • An interest in helping other engineers on the team learn and grow 🤑 Benefits • Total Comp (base salary + performance bonus): $150k - $170k/year (based on seniority of hire) • Stock options for every employee • Medical, dental & vision insurance available for employees and their families • Company-paid AD&D and life insurance • Annual membership to One Medical Group & Talkspace • 401k + employer contribution • 4 weeks of PTO to start + accrue an additional day per year of employment • Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered. • Flexible, paid parental leave • $250 office setup budget • $50/month work-from-home stipend • $250 annual learning & development stipend • Awards for 360-degree recognition, work anniversaries, & birthdays • Annual company retreat • Weekly engineering brunch and learns to discuss what we're working on or learning in and outside of the workplace. 💚 Why Join Us • We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. • User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. • On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. • We embrace what makes you, you! We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.

Develop and maintain quality standards for AI training tasks, provide feedback, validate task outcomes using SQL and Python, manage task writer onboarding, and collaborate with stakeholders. | 2-3 years of QA or data operations experience, strong written communication, familiarity with Python and SQL, analytical problem-solving skills, and US work authorization. | About User Interviews At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you've done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research. That's why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify. ✨ Learn more about our culture and team here 2025 UI Retreat Video About the Role As part of our Strategy & Operations (S&O) team, you will be the cornerstone of task quality for AI training initiatives. You will support the development and oversight of a key program providing QA services to high-value clients, many working on cutting-edge AI models and applications. Your mission includes defining what makes a "good" written task, ensuring consistent application across a network of distributed task writers, and using technical QA to validate execution. The ideal candidate has a bias towards action and thrives in environments where they can partner with both internal stakeholders and external clients to deliver exceptional results. What You'll Do • Develop and maintain quality standards across network-submitted tasks • Provide clear, constructive feedback to drive quality and consistency • Validate task outcomes by reviewing SQL database diffs and running/debugging Python verifier scripts • Collaborate with stakeholders to refine task guidelines, quality protocols, and operational processes • Manage onboarding and assessment of task writers to ensure tasker readiness—aligned with AI project requirements • Monitor task performance metrics and writer engagement; iterate on guidelines and workflows based on insights • Develop and document scalable processes, enablement materials, and operational plans for task writer networks • Partner with internal stakeholders, including Revenue, Product, and Engineering, to ensure customer needs are met • Support the Director of Strategy & Operations with customer relationship management • Provide support across other high-value client projects, as needed Basic Qualifications • 2-3 years of experience in QA, data operations, or process quality • Strong, concise written communication; experience giving clear, constructive feedback • Familiarity with Python and SQL • Strong analytical and problem-solving skills, especially in ambiguous scenarios • High attention to detail and commitment to maintaining standards at scale • Candidates must have a United States address and be authorized to work without any Visa sponsorship Preferred Qualifications • Experience with QA tools and workflow platforms (e.g., Jira, Confluence, Sentry, HubSpot) • Familiarity with AI/ML training, data labeling, or annotation workflows • Ability to translate manual QA processes into scalable or automated workflows • Experience coordinating or managing distributed testers/task writers Benefits • Base salary range of $70,000-$80,000 (depending on experience) • Annual Performance Bonus • Up to 100% premium covered medical, dental & vision employee coverage options • Annual membership to **One Medical Group & Talkspace** • 401k + employer contribution • 4 weeks of PTO to start + accrue an additional day per year of employment • Unlimited wellness days - Sick? Doctors appointment? Mental health day? We've got you covered. • Flexible, paid parental leave • Stock options for every employee • $250 office setup budget • $50/month WFH stipend • $250 annual learning & development stipend • Awards for 360-degree recognition, work anniversaries, & birthdays • Annual Company Retreat Why Join Us • We're a team of doers. You'll be fully supported by your manager and team, but there won't be anyone peering over your shoulder. You'll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. • User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. • On a related note, we're very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. • We embrace what makes you, you! We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.