UPS

Manage client relationships to ensure satisfaction, retention, and revenue growth through upselling and cross-selling. | Experience in customer success or account management with strong interpersonal and communication skills, preferably with a bachelor's degree or equivalent experience. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling. Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts. Key Responsibilities: Client Onboarding: • Guide clients through the onboarding process, ensuring a smooth and positive experience. • Collaborate with cross-functional teams to ensure the successful implementation of our solutions. Customer Relationship Management: • Establish and maintain strong relationships with key stakeholders. • Conduct regular check-ins to understand clients' evolving needs and challenges. Retention Strategies: • Develop and implement strategies to increase customer retention rates. • Proactively address potential issues and resolve customer concerns promptly. Upselling and Cross-Selling: • Identify opportunities to upsell additional products or services based on client needs. • Collaborate with the sales team to explore cross-selling possibilities. Customer Advocacy: • Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies. • Leverage satisfied customers to generate referrals. Feedback Collection: • Collect and analyze customer feedback to identify areas for improvement. • Work with product development teams to relay customer feedback for continuous product enhancements. Qualifications: • Proven experience in customer success or account management, preferably in a B2B environment. • Strong understanding of logistics and the ability to effectively communicate the value of our solutions. • Excellent interpersonal and communication skills. • Proactive problem-solving ability and a customer-centric mindset. Basic Qualifications: • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer • Employer will not sponsor a visa for this or future positions • Prefer a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience Internal Salary Grade: 20E Note - this position is open to all locations and will be remote! Compensation & Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,560/year to $100,620/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Note: This position is eligible for a bonus based on company performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program. The last day to apply is 11:59pm March 4th, 2026 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Manage warehouse automation projects including design, vendor oversight, and implementation within customer facilities. | Bachelor's degree and experience in logistics, warehouse automation, AutoCAD, and vendor management. | Job Description: • Collaborates with warehouse engineers on conceptual designs • Works closely with customers and vendors to finalize system design • Works closely with UPS sales resources to present proposals to customers and obtain a signature on Statement of Work (SOW) • Selects appropriate vendor based on capabilities and other selection criteria • Works with selected vendor to transform conceptual designs into a customer proposal • Manages the implementation of the design within the customer facility • Oversees vendors and timelines with the assistance of the assigned project manager • Responsible for holding vendors accountable to the statement of work for each respective project • Responsible for the overall success of the project from end to end • Potential for extensive travel up to 75% or more Requirements: • Bachelor's Degree or International equivalent • Experience implementing logistics and technology-based solutions • Experience implementing warehouse automation systems • Experience with AutoCAD • Experience working with vendors Benefits: • Medical/prescription drug coverage • Dental coverage • Vision coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program

Lead and guide SOC analysts in security event monitoring and incident response while reporting to senior leadership. | 3+ years SOC analyst experience, incident response expertise, leadership skills, Bachelor's degree required, Master's preferred, multiple GIAC certifications mandatory. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: LEAD CYBER INTELLIGENCE ANALYST - REMOTE GRADE 30F The Lead Cyber Intelligence Analyst on the Security Operations Center (SOC) team fulfills a critical cyber security role in protecting the UPS Enterprise against cyber threats and supports operational readiness. The SOC Lead analyst is the Subject Matter Expert (SME) on the monitoring of security events to protect UPS Enterprise and information systems. Responsibilities include providing guidance and training to SOC analysts, and reporting to Management and Senior InfoSec Leaders about current incident handling and incident response efforts. They also include: directing multiple incident-based activities and tasks, actively participating in a broad range of complex technical and professional functions to identify, investigate, analyze, contain and remediate information security events and incidents, and providing recommendations on cyber security defensive posture configurations to Senior InfoSec Leadership. The Lead Cyber Intelligence Analyst influences and provides technical expertise in a broad range of complex technical and professional functions related to Security Operations. He/She applies data science principles to security events and incidents to identify gaps to facilitate the creation of new and advanced methods of detection. This position leverages Security Operations Control (SOC) analytical findings to create actionable threat intelligence to influence changes to the information security posture. The Lead Cyber Intelligence Analyst is the Subject Matter Expert on the monitoring of security events to protect enterprise and information assets. He/She directs multiple incident-based activities and tasks, guides and influences the department and project teams, and trains colleagues to improve their skillsets and knowledge. This position works with upper management to recommend and implement changes to the Intelligence and Incident Response program. QUALIFICATIONS: 3+ years as an analyst, preferably from a Security Operation Center (SOC), including Incident Response and Handling roles. Lead incident response efforts, especially when high-level cyber threats or incidents are identified. Experience with cybersecurity tools (e.g., SIEM/SOAR platforms, threat intelligence platforms, endpoint detection tools). Hands-on experience with incident response and understanding of attack vectors and common cybersecurity vulnerabilities. Experience with multi-cloud technologies such as Google Cloud, Azure and AWS Expert understanding of network protocols, TCP/IP fundamentals, operating systems along with log, network and system security analysis techniques. Clear and concise communication and presentation of complex and complicated security topics Expert knowledge of security exploitation trends and methodologies to identify anomalous patterns. Proven experience leading a team of highly specialized professionals to accomplish difficult tasks. Proven ability to present highly technical information to Decision Makers and Stakeholders Education: Bachelor’s Degree Required - Master’s Degree Preferred Certifications: Multiple GIAC Required This job is a grade 30F The last day to apply internally is February 25th at 11:59PM ·Work location - Remote Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from$106,560/year to $197,460/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Lead global commercial relationships and drive growth through strategic account management in pharmaceutical manufacturing. | Minimum 5 years sales experience with preference for enterprise healthcare sales, strong negotiation skills, and willingness to travel. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary The UPS Healthcare Global Enterprise Account Manager leads a global, cross‑functional team responsible for managing the commercial relationship with some of UPS Healthcare’s largest pharmaceutical manufacturing customers. This role has full accountability for driving growth across regions and business units by developing and executing a coordinated global account strategy. He/She serves as the primary commercial leader for these Enterprise Accounts as part of the Global Partnership Group (GPG), ensuring alignment across international stakeholders and delivering a unified customer experience. This position oversees service and sales activity across UPS's full healthcare portfolio — including Package, Forwarding, and Distribution — while championing collaboration across operational, commercial, and senior leadership teams worldwide. The Global Enterprise Account Manager drives global business growth through strategic solution development, executive‑level customer engagement, value creation, contract and pricing strategy, opportunity pipeline management, and long‑term partnership planning. The role requires an ability to influence across a matrixed organization, anticipate customer needs in a complex pharmaceutical supply chain, and deliver differentiated solutions that accelerate UPS Healthcare’s presence and performance across global markets. Key Responsibilities Expand Market share & retain profitably: Ability to build strong ties with customer stakeholders that allow you to negotiate effectively and coordinate global sales strategy through a culture of accountability and collaboration with overlays. Own Client Relationships: Build strong relationships with senior decision-makers across Healthcare’s largest enterprise customers. Positions themselves as a trusted advisor, helping customers unlock value through UPS’s capabilities. Maintains contract compliance and renewal process. Drive Market Growth: Grow market share across all modes — package, global freight forwarding, warehousing, and distribution, delivering global premium growth across trade lanes. Identifies decliners/gainers to promote future growth Expand the Portfolio: Leverage UPS’s full suite of services to meet diverse and evolving customer needs, increasing share of wallet across accounts. Collaborate across business units to deliver integrated solutions and increase modal/operational efficiency. Deliver Results: Achieve your revenue, volume, and retention targets by executing against a clear and focused sales plan while improving profitability and operating margins. Leverages UPS’ leading innovation to build solid QVPs and WIN MORE! Qualifications: Minimum 5 years of successful sales & territory management. Enterprise represents UPS' top sales professionals working with our largest global clientele on the brightest stage! Negotiation skills – Sellling2Succeed, Challenger, SSN Must be available to work flexible hours working alongside global UPS counterparts and global customers w/ offices across geographic regions Must be willing to travel and engage customers, as required (no more than 25% expected) Multi-skilled professional with excellent proven organizational abilities – required Accountability: Have a clear understanding of objectives & driving towards those goals Preferences: EST time zone preferred but not required 2+ years in Enterprise Healthcare sales preferred Business-to-Business or Business-to-Consumer sales experience, or UPS management or customer facing role experience required Demonstrates ability to develop strategic sales plans and negotiate in tension Bachelor's Degree in Business, Marketing or related field Proficient with Microsoft Office Products (Word, Excel, Access, and Outlook) Driving Culture: Is a team player who works on being a positive influence with their peers and our customers. OTHER CRITERIA: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. #UPSHealthcare Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Assist in evaluating and improving business processes, support system implementation, and build reports and documentation. | Experience in process support, data analysis, proficiency in Excel, and familiarity with automation tools; CargoWise experience preferred. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Key Responsibilities Process Support & Analysis Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities. Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis. Support the BPI Supervisor in building “as‑is” and “to‑be” process maps. Technology & System Implementation Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools. Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking. Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout. Data Analytics & Reporting Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy. Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives. Provide daily/weekly reporting updates as assigned. Documentation & Training Support Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation. Support change management activities, including communication drafts and training coordination. Assist with updating project trackers, documentation repositories, and shared libraries. General Support & Task Execution Complete assigned tasks from the BPI Supervisor on time and with high quality. Help coordinate project activities, follow-ups, and cross-functional meetings. Provide administrative and technical support across improvement initiatives as needed. Required Skills & Qualifications Experience: 1–3+ years in business operations, process support, data analysis, or a related role. Technology Skills: Proficiency in Microsoft Excel (pivot tables, lookup formulas, data transformation, etc.). Familiarity with automation or workflow tools (Power Automate, system configuration, or similar) preferred. Experience with CargoWise is strongly preferred. Analytical Skills: Ability to work with data, identify patterns, validate accuracy, and summarize findings. Process Skills: Exposure to process mapping or Lean methodologies is a plus. Communication: Strong documentation and communication skills; able to produce clear, concise materials. Work Style: Organized, detail-oriented, proactive, and adaptable to shifting priorities. Other Criteria: Job Grade: 10C Schedule/typical working hours: Mon-Fri 8am-4:30pm ET Apply by 2/27/2026 Compensation and Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $44,616/year to $82,576/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Coordinate warehouse activities, manage inventory, and ensure safety and compliance in a warehouse setting. | Must have physical ability to lift up to 70 lbs, operate MHE, and perform warehouse tasks with high accuracy. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Lead Service Associate Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer. • Coordinates with supervisor on all warehouse activities and performance • The ability to lift up to 70 lbs • Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet. • Utilize radio frequency (RF) scanners to electronically perform warehouse activities. • Performs all tasks using defined job processes with a high level of accuracy with minimal supervision. • Utilizes computer-based warehouse management system (WMS) to perform all warehouse. activities including outbound process, inbound process and inventory control. • Ensure transaction accuracy along with safety and quality compliance. • Legal right to work in the U.S. • Successful completion of a background check • Excellent weekly pay • 401(k) • Medical, dental and vision after waiting period. • And so much more. Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. Performs manual work that requires advanced skills typically gained through a combination of training and considerable on-the-job experience. Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor. Works autonomously within established procedures and practices. Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Oversee warehouse operations including inbound/outbound freight, team management, and process optimization. | Requires 3+ years of supply chain or management experience, basic Excel skills, and strong communication skills. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment. Job Summary: This supervisor operates a warehouse with inbound and outbound freight shipments that are processed within a short timeframe. Supports business products by collaborating with vendors, customers, and other internal support groups for the movement of international and domestic air and ocean shipments. Monitors and manages facility performance to ensure materials are processed in a timely manner and meet customers’ requirements. Responsible for daily facility activities related to loading and unloading containers, pulling orders, freight sorting, customer support, facility inspections, handling employee concerns, etc. This position is responsible for overseeing, evaluating, and correcting the performance and outcomes of a team or multiple teams. Coordinates work across the organization to optimize efficiency. Makes key workforce decisions, such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees. Emphasis on aligning processes and fostering cohesion among team members. This role supervises a team(s) that performs work according to standardized processes or procedures (e.g., entry-level Professional Expertise, Administrative or Technical Support). Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Problem solving is guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Typically, does not perform the work supervised. This supervisor also manages budgets and understands accounting processes, determines needed resources and allocates funds. Monitors expenditures to budget targets and resolves discrepancies. Applies supply chain and logistics knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products Qualifications: • Must be currently located in the same geographic location - Required. • Bachelor's degree or international equivalent or 3 years of UPS experience - Preferred. • Previous Management/Supervisor experience - Preferred. • 3+ years of supply chain experience. - Preferred. • Basic excel literacy (Filtering, Pivot Tables, Cell formatting, etc.) • Strong written and verbal communication skills. This role will lead daily kick off meetings and communicate with customers. Other Criteria: • Job Grade: 20D • Typical working hours: 1st shift - Mon, Tues, Fri, Sat - 6am - 4:30pm Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Developing and leading customer operations across multiple facilities, managing budgets, and ensuring contract compliance. | 5-7 years of high-volume warehouse or manufacturing operations experience, 3-5 years of operations management with P&L responsibility, and experience in logistics/distribution preferred. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment. This position develops, implements, and leads successful customer operations. He/She directs and controls activities in multiple facilities with complex accounts and large numbers of employees to ensure efficient and economical processes for storing and distributing inventory. This position monitors volume for respective clients, ensures contract compliance, and is typically responsible for meeting a revenue plan. Responsibilities: • Develops and monitors operational goals and plans. • Sets priorities and coordinates with various functions to improve efficiency. • Manages operations to meet customer deadlines. • Develops and executes account plans, cross-sells, provides customer service, participates in reviews and revisions, reports financial performance, coordinates special projects, and resolves problems. • Organizes and structures team/department. • Oversees budgeting/financial administration, functional administration, and staff management. Qualifications: • Bachelor’s Degree or International equivalent - Preferred • Experience in a logistics/distribution environment - Preferred • Experience with implementations or systems customization and working with multiple accounts/facilities • Ability to prioritize and multi-task in fast-paced work environment • Ability to motivate and manage staff, especially under pressure • Demonstrates flexibility, diplomacy and facilitation skills • Ability to manage customer relationships resulting in high levels of customer satisfaction • Possesses strong background in ecommerce • Proficient in Microsoft Office Word, PowerPoint, and Excel • 5-7 years operations experience in high-volume warehouse or manufacturing operation, including • 3-5 years operations management experience with P&L responsibility Other Criteria • Job Grade: 30C • Must be currently located in the same geographic location as the job or willing to relocate yourself - Required • Last day to apply is 02/16/2026 11:59pm Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Developing and leading operational strategies for supply chain and procurement teams. | Extensive experience in supply chain, procurement, and team management, with skills in forecasting, vendor relations, and process improvement. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment. This position develops, implements, and leads successful customer operations. He/She directs and controls activities in multiple facilities with complex accounts and large numbers of employees to ensure efficient and economical processes for storing and distributing inventory. This position monitors volume for respective clients, ensures contract compliance, and is typically responsible for meeting a revenue plan. Responsibilities: • Develops and monitors operational goals and plans. • Sets priorities and coordinates with various functions to improve efficiency. • Manages operations to meet customer deadlines. • Develops and executes account plans, cross-sells, provides customer service, participates in reviews and revisions, reports financial performance, coordinates special projects, and resolves problems. • Organizes and structures team/department. • Oversees budgeting/financial administration, functional administration, and staff management. Qualifications: • Bachelor’s Degree or International equivalent - Preferred • Experience in a logistics/distribution environment - Preferred • Experience with implementations or systems customization and working with multiple accounts/facilities • Ability to prioritize and multi-task in fast-paced work environment • Ability to motivate and manage staff, especially under pressure • Demonstrates flexibility, diplomacy and facilitation skills • Ability to manage customer relationships resulting in high levels of customer satisfaction • Possesses strong background in ecommerce • Proficient in Microsoft Office Word, PowerPoint, and Excel • 5-7 years operations experience in high-volume warehouse or manufacturing operation, including • 3-5 years operations management experience with P&L responsibility Other Criteria • Job Grade: 30C • Must be currently located in the same geographic location as the job or willing to relocate yourself - Required • 2nd shift: 3 pm - 11:30 pm Mon - Fri • Last day to apply is 02/16/2026 11:59pm Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Developing and leading logistics operations, managing multiple facilities, and ensuring customer satisfaction. | Extensive experience in logistics/distribution, operations management, and P&L responsibility, with strong leadership and system implementation skills. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment. This position develops, implements, and leads successful customer operations. He/She directs and controls activities in multiple facilities with complex accounts and large numbers of employees to ensure efficient and economical processes for storing and distributing inventory. This position monitors volume for respective clients, ensures contract compliance, and is typically responsible for meeting a revenue plan. Responsibilities: • Develops and monitors operational goals and plans. • Sets priorities and coordinates with various functions to improve efficiency. • Manages operations to meet customer deadlines. • Develops and executes account plans, cross-sells, provides customer service, participates in reviews and revisions, reports financial performance, coordinates special projects, and resolves problems. • Organizes and structures team/department. • Oversees budgeting/financial administration, functional administration, and staff management. Qualifications: • Bachelor’s Degree or International equivalent - Preferred • Experience in a logistics/distribution environment - Preferred • Experience with implementations or systems customization and working with multiple accounts/facilities • Ability to prioritize and multi-task in fast-paced work environment • Ability to motivate and manage staff, especially under pressure • Demonstrates flexibility, diplomacy and facilitation skills • Ability to manage customer relationships resulting in high levels of customer satisfaction • Possesses strong background in ecommerce • Proficient in Microsoft Office Word, PowerPoint, and Excel • 5-7 years operations experience in high-volume warehouse or manufacturing operation, including • 3-5 years operations management experience with P&L responsibility Other Criteria • Job Grade: 30C • Must be currently located in the same geographic location as the job or willing to relocate yourself - Required • Mid shift: 11 am - 7:30 pm Tues - Sat • Last day to apply is 02/16/2026 11:59pm Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Preparing customs entries, coordinating freight, resolving documentation issues, and maintaining client relationships. | High school diploma or GED, 2+ years in customs operations, proficiency in Microsoft Office, and a broker license preferred. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations. Responsibilities: Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers. Prepares customs entries and follows-up with the clearance process on all entries prepared. Communicates documentation discrepancies to client and supervisor. Coordinates freight delivery to designated locations. Resolves finance and accounting reconciliation exchange issues. Scans entries into the imaging system meeting allotted and sensitive time requirements. Prepares reports/presentations and analysis using various software packages and databases. Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. Establishes and maintains client relationships. Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements. Qualifications: High school diploma, GED, or International equivalent Minimum of 2 years' experience working for a Customs Broker Basic knowledge of customs operations, laws and regulations, and other government departments Proficiency in Microsoft Office Customers Broker License - Preferred Accurate and rapid data entry Excellent verbal and written communications skills Grade 07 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Preparing customs entries, coordinating freight, resolving documentation issues, and maintaining client relationships. | High school diploma or GED, 2+ years in customs operations, proficiency in Microsoft Office, and possibly a broker license. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position demonstrates advanced knowledge of entry writing. He/She classifies according to the Harmonized Tariff Schedules (HTS), participates in government agencies clearances (PGA), Code of Regulations, and Customs regulations. Responsibilities: Prepares customs entries and forwards freight to designated locations including interface with international and domestic carriers, overseas offices, and importers. Prepares customs entries and follows-up with the clearance process on all entries prepared. Communicates documentation discrepancies to client and supervisor. Coordinates freight delivery to designated locations. Resolves finance and accounting reconciliation exchange issues. Scans entries into the imaging system meeting allotted and sensitive time requirements. Prepares reports/presentations and analysis using various software packages and databases. Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins. Establishes and maintains client relationships. Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements. Qualifications: High school diploma, GED, or International equivalent Minimum of 2 years' experience working for a Customs Broker Basic knowledge of customs operations, laws and regulations, and other government departments Proficiency in Microsoft Office Customers Broker License - Preferred Accurate and rapid data entry Excellent verbal and written communications skills Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Load, unload, and sort packages in a fast-paced airport warehouse environment, ensuring safety and efficiency. | Ability to lift up to 70 lbs, stamina for physical work, legal right to work in the U.S., reliability, and attention to detail. | Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4) Attend a biometric appointment (at this appointment we will take your fingerprint so that we can get you security clearance prior to your first day) with all the necessary identification - Form I-9 Acceptable Documents | USCIS 5) Schedule your first day of work. Seasonal Airport Warehouse Worker UPS Seasonal Airport Warehouse Workers, also known as package handlers, work in an innovative facility that serves as the center point of our worldwide air network. Some of the airport warehouse workers load/unload and sort package volume inside the facility. While another group load and unload various UPS aircraft outdoors using UPS equipment. To work with the team around the UPS aircraft, you need to have a valid driver’s license. No matter where you work at the airport, you will join a collaborative, energetic team and who enjoys fast-paced work. What you’ll need: • The ability to lift up to 70 lbs • Stamina – this is a workout like no other! • Ability to work at elevated heights • Legal right to work in the U.S. • An eye for detail • Reliable and responsible • And a good pair of sturdy work shoes Industry-leading Benefits: • Competitive weekly pay • Safe work environment • Potential to move into a permanent role* • No experience necessary • This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! SHIFT YOUR PURPOSE So, what is UPS all about? Well, you’re probably already familiar with us – we’re the brown trucks delivering everything from diapers, dish towels and holiday gifts to college care packages and life-saving medicines. But we’re more than that. We’re also hardworking, efficient package handlers and friendly, focused drivers. We’re professionals working in finance, technology, engineering, marketing, and more. We are building our business ethically, sustainably, and in an environmentally conscientious way. We are here to deliver what matters – to customers, communities, colleagues, the world, and you and your career. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Load and unload packages efficiently in a fast-paced warehouse environment while maintaining safety and teamwork. | Ability to lift up to 70 lbs, stamina for physical work, legal right to work in the U.S., reliability, attention to detail, and wearing sturdy work shoes. | Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy - and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process. 4) Receive your job offer and schedule your first day of work. UPS Seasonal Warehouse Workers Also known as seasonal package handlers, many of our seasonal warehouse workers load/unload packages in and out of UPS trailers or our signature brown trucks. Many of our employees start out as seasonal employees. They are a collaborative, energetic team who enjoy fast-paced work. What you'll need: • The ability to lift up to 70 lbs • Stamina - this is a workout like no other! • Legal right to work in the U.S. • An eye for detail • Reliable and responsible • And a really good pair of sturdy work shoes Industry-leading Benefits: • Excellent weekly pay • Safe work environment • Growth potential* • No experience necessary • This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! SHIFT YOUR PURPOSE So, what is UPS all about? Well, you're probably already familiar with us - we're the brown trucks delivering everything from diapers and dish towels to holiday gifts and college care packages to life-saving medicines. But we're more than that. We're also hardworking, efficient package handlers and friendly, focused drivers. We're professionals working in finance, IT, engineering, marketing, and more. We are building our business ethically, safely, sustainably, and in an environmentally conscientious way. We are here to deliver what truly matters - to customers, communities, colleagues, the world, and you and your career. Employment Type: OTHER

Load and unload packages efficiently in a fast-paced warehouse environment while maintaining safety and teamwork. | Ability to lift up to 70 lbs, stamina for physical work, reliability, attention to detail, and legal right to work in the U.S. | Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy - and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process. 4) Receive your job offer and schedule your first day of work. UPS Seasonal Warehouse Workers Also known as seasonal package handlers, many of our seasonal warehouse workers load/unload packages in and out of UPS trailers or our signature brown trucks. Many of our employees start out as seasonal employees. They are a collaborative, energetic team who enjoy fast-paced work. What you'll need: • The ability to lift up to 70 lbs • Stamina - this is a workout like no other! • Legal right to work in the U.S. • An eye for detail • Reliable and responsible • And a really good pair of sturdy work shoes Industry-leading Benefits: • Excellent weekly pay • Safe work environment • Growth potential* • No experience necessary • This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! SHIFT YOUR PURPOSE So, what is UPS all about? Well, you're probably already familiar with us - we're the brown trucks delivering everything from diapers and dish towels to holiday gifts and college care packages to life-saving medicines. But we're more than that. We're also hardworking, efficient package handlers and friendly, focused drivers. We're professionals working in finance, IT, engineering, marketing, and more. We are building our business ethically, safely, sustainably, and in an environmentally conscientious way. We are here to deliver what truly matters - to customers, communities, colleagues, the world, and you and your career. Employment Type: OTHER

Support multiple customer accounts by ensuring service reliability, managing customer relationships, facilitating performance meetings, and supervising program management support staff. | Must be authorized to work in the U.S. and capable of managing customer accounts with supervisory responsibilities in a program management environment. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. He/She provides local support for customer accounts and may perform supervisory activities within the Program Management organization. This position ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. The Program Management Supervisor I serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. He/She facilitates performance meetings and business reviews, manages standard operating procedures (SOPs) and statements of work (SOWs), and identifies opportunities for account penetration. This position may manage administrative Program Management support representatives who each support multiple accounts. Location: This position is a fully remote opportunity. Internal Salary Grade: 20C Compensation and Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,640/year to $105,060/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Support multiple customer accounts by managing service reliability, issue resolution, customer retention, and conducting performance reviews while supervising program management support staff. | Experience in customer account support, issue resolution, managing service expectations, SOPs and SOWs, conducting business reviews, and optionally supervising support representatives. | Description: • The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. • Provides local support for customer accounts and may perform supervisory activities within the Program Management organization. • Ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. • Serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. • Facilitates performance meetings and business reviews, manages SOPs and SOWs, and identifies opportunities for account penetration. • May manage administrative Program Management support representatives who each support multiple accounts. • Location: This position is a fully remote opportunity. Requirements: • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. • Ability to serve as a supporting point of contact for multiple customer accounts • Experience in issue resolution, response tracking, and notification of events impacting clients • Experience managing service expectations, customer surveys, performance meetings and business reviews • Experience managing standard operating procedures (SOPs) and statements of work (SOWs) and identifying account penetration opportunities • May supervise administrative Program Management support representatives who each support multiple accounts Benefits: • Medical/prescription drug coverage • Dental coverage • Vision coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program

Manage SMB customer relationships for brokerage products, collect and analyze customer feedback and sales data, drive revenue growth and churn reduction initiatives, and manage customer profiles and SOPs within the Customer Care Platform. | At least 1 year of Customs Brokerage Operations experience and customer-facing experience are required; Customs Brokerage license and CargoWise/SalesForce experience preferred; must be detail oriented and able to travel occasionally. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: UPS GFF Brokerage is seeking a dynamic Customer Experience Supervisor to manage customer relationships for Brokerage products across hundreds of Small and Medium Business (SMB) customers. This position manages customer relationships utilizing frequent communication and documentation of actionable items that can be applied to improve customer experience. This position collects Net Promoter Scores (NPS) for through communication and interactions with customers, documentation of gathered information, and implementation of action items in partnership with Brokerage Operations, helps to grow revenue and reduce churn. Responsibilities and Duties - Collects Voice of the Customer (VOC) Feedback (Issues and Successes), Net Promoter Service Scores, and Sales Data - Manages and evaluates Small and Medium Business (SMB) VOC data, presents findings to Brokerage Operations, and assists in the resolution of issues - Drives awareness and improvement initiatives focused on revenue and churn - Documents corrective action plans - Generates Customer Metric Summary reports - Manages customer profiles within online Customer Care Platform that is viewable to the Brokerage Product network - Manages customer Standard Operating Procedures (SOP) within the online Customer Care Platform including customer review and sign off - Identifies gaps in customer service trainings and partners with trainers to update training materials - Conducts new business implementation audits to ensure accuracy of account set up - Conducts organic growth discussions to aid in brokerage revenue growth - Manages special projects as assigned Knowledge and Skills - Possesses at least 1 year of Customs Brokerage Operations experience - Required - Possesses customer facing experience - Required - CargoWise - SalesForce experience - Preferred - Customs Brokerage license - Preferred - Applies service, product, and customer technology knowledge - Assesses business needs - Conducts customer analysis - Detail oriented - Generates reports - Problem solver - Creative / Enjoys Ideation - Creates strategic customer partnership - Availability to travel to customer meetings (less than 10%) Other Criteria - This is a remote position - Job Grade: 20C - Supervisor - Schedule/typical working hours: Monday-Friday 9am to 5pm ET - Last day to apply: September 8th -2025 Compensation and Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,640/year in our lowest geographic market up to $105,060/year in our highest geographic market. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.