UPS

Support franchisee integration and store build-out through project management, coordination, and cross-departmental collaboration. | Requires 2-4 years in project coordination or similar, with knowledge of project management tools, construction or franchise experience preferred, and ability to travel to GA. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The UPS Store (TUPSS) Project Coordinator (PC) plays a critical role within the Design & Construction department, managing the end-to-end coordination of franchisee integration and store build-out. This role ensures all project phases are executed efficiently, on schedule, and in alignment with brand standards. The Project Coordinator works alongside various departments and cross-functional teams to support a smooth and successful center opening. GA residents preferred - role is remote, but applicants must be willing and able to travel to GA and visit the centers they would be building/remodeling. Key Responsibilities and Duties: End-to-End Project Coordination: Franchisee Integration & Store Build-Out Track and support all phases of the franchisee integration lifecycle, adhering to a 9 –12-month project process: Design Phase: Coordinate with internal design teams to ensure layout plans align with brand standards and local regulations. Construction Phase: Partner with the C&W to monitor construction progress, validate timelines, and track key milestones. Build-Out Phase: Support procurement, delivery, and installation of fixtures, equipment, signage, and technology components. Pre-Opening Readiness: Oversee readiness checklist items, including franchisee training, initial inventory, and operational setup. Franchisee Onboarding & Integration Support Manage and monitor franchisee onboarding schedules, ensuring timely alignment with corporate expectations. Coordinate deliverables across departments including Sales, Training, Technology, and Compliance. Track franchisee progress via internal project management tools and checkpoints. Serve as a point of contact for franchisees to support project navigation and issue resolution. Cross-Departmental Collaboration Work collaboratively with key internal departments to ensure project alignment and smooth execution: Design & Construction: Verify design specifications, timelines, and construction activities. Operations: Align on SOPs, staffing models, and center readiness. Compliance: Partner with Franchise Consultants to ensure regulatory requirements are met. Training & IT: Schedule training sessions, track completion, and ensure technology setup is on schedule. Documentation, Systems & Tracking Maintain comprehensive project trackers including milestones, deadlines, deliverables, statuses, and ownership. Utilize project management platforms to ensure transparency and real-time updates. Manage document version control and ensure accessibility of project artifacts (e.g., design plans, contracts, training materials). Prepare dashboards and reporting tools to communicate project health and progress to leadership. Communication & Stakeholder Management Act as the central point of contact between internal teams, CM vendor, and franchisees. Lead regular project check-ins, stakeholder meetings, and milestone reviews. Provide timely updates on project status, risks, and next steps. Ensure all parties are aligned on expectations, timelines, and deliverables throughout the project lifecycle. Risk & Issue Management Proactively identify potential project risks such as permitting delays, resource constraints, or scheduling conflicts. Escalate issues appropriately and coordinate with internal and external stakeholders to resolve challenges. Maintain a risk log and contribute to post-project reviews and continuous improvement initiatives. Operational Readiness & Project Handoff Confirm all departmental signoffs before center opening. Facilitate the smooth transition from build-out to Retail Operations, ensuring all systems, and training are in place. Support grand opening or re-opening planning and execution in coordination with field teams. EDUCATION QUALIFICATION Bachelor’s degree in business, management, or a related field preferred EXPERIENCE QUALIFICATION 2–4 years of experience in project coordination, construction coordination, or project administration, supporting franchise development efforts, franchise operations, and multi-unit expansion projects REQUIRED KNOWLEDGE, SKILLS or ABILITIES Knowledge of project coordination principles, workflows, and best practices Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines simultaneously Ability to coordinate schedules, meetings, and project activities across cross-functional teams Working knowledge of project documentation, including schedules, and reports Proficiency with project management and collaboration tools (e.g., Smartsheet, MS Project, or similar) Strong written and verbal communication skills, with the ability to communicate effectively with internal teams, vendors, contractors, and stakeholders Ability to track project timelines, milestones, deliverables, and risks, and escalate issues as needed Attention to detail and accuracy in maintaining project records and documentation Ability to interpret plans, specifications, and project requirements (construction-focused) Understanding of franchise or multi-unit development processes, including compliance and brand standards (franchising-focused) Basic knowledge of budgeting, invoicing, and cost tracking related to projects Strong problem-solving skills with the ability to adapt in a fast-paced environment Proficiency in Microsoft Office (Excel, Word, Outlook) While role is REMOTE/WFH, applicants must be willing and able to travel to GA and visit the centers they would be building/remodeling Additional Information for Internal Candidates This job is a grade 20D Final date to apply will be 11:59pmEST Jan 19th, 2026 Compensation & Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $67,000/year to $76,000/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Note: This position is eligible for a bonus based on company performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Performing warehouse activities including picking, packing, shipping, receiving, and inventory audits, utilizing warehouse management systems. | Ability to lift up to 70 lbs, perform manual warehouse tasks, operate RF scanners, and work with warehouse management systems. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Service Associate II Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more. Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer. • The ability to lift up to 70 lbs • An ability to perform all warehouse activities including but not limited to picking, packing, shipping, receiving, put-away, cycle count, and inventory audit • Utilize radio frequency (RF) scanners to electronically perform warehouse activities • Perform all tasks using defined job processes with a high level of accuracy and minimal supervision • Utilize computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control. • Ensure transaction accuracy along with safety and quality compliance • Successful completion of a background check Excellent weekly pay • 401(k) • Medical, dental and vision after waiting period • And so much more Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely. Performs manual work that requires skills developed through formal training or work experience. Works within established procedures and guidelines. Completes assigned tasks with a moderate degree of supervision. Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Oversee and coordinate cell and gene shipment projects, manage client relationships, and lead a team of project managers. | Requires 3+ years in project management within healthcare, pharma, or logistics, with excellent communication skills and experience in managing multiple tasks. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life. This will change the face of medicine as we know it. The main purpose of the Project Manager, Team Lead role is overseeing a team of Project Managers and Project Coordinators , providing guidance on project queries and acting as first level of escalation, in addition to the PM tasks which include the overall responsibility for the successful planning, execution, monitoring, control and closure of a clinical supply project. In this role, the candidate will provide an enhanced level of customer support and operational support for movement of any cell and gene shipment through our Marken’s network and that of our parent company, UPS. As a Project Manager, you will work with our global GMP facilities and branches and a cross functional team to transition new studies, facilitate these movements, and serve as a single point of contact for client interaction. Project Managers will provide a superior level of monitoring, communication and coordination for these lifesaving therapies. Main Duties and Responsibilities 1. The Project Manager, Team Lead is responsible to lead a team of Project Managers and Project Coordinators by providing guidance to their peers. The Team Lead also serves as a level of escalation on project-related issues. 2. The Project Manager, Team Lead is responsible for meeting regularly with their team members to discuss performance, general project overviews, as well as any directives as discussed with their regional Director. 4. Build and maintain relationships with clients, establishing communication plans. Develops appropriate critical path schedules ensuring consensus of milestone dates consistent with business and client expectations and drives program completion in a timely manner. 5. This role will serve as a single point of contact for the client to drive operational efficiencies, lead communication, and escalate issues 6. Lead client review calls and present at strategic client meetings 7. Develop excellent working relationships with internal departments –Operations, Customer Relationship Managers and the Customer Services Team and Overseas Marken offices/agents. 8. Oversee shipments in Maestro against client specifications and pre-defined lane mapping. Ensure Branches and LSPs follow to the collection and delivery instructions. 9. Develop client specific work instructions and help set up paperwork or checklists associated with cell and gene shipments. 10. Working with trade compliance teams to ensure documentation is accurate, complete and attached to Maestro as defined in client specific documentation and SOPs. 11. Provide support and assistance when dealing with special requirements and inform internal teams where required 12. Manage own priorities, maintain metrics and analyze data to assess performance and implement improvements 13. Identify project barriers (resource constraints, capability gaps) and work with the Director Project Management to resolve accordingly. 14. Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities. General 1. To adhere to all company Policies at all times. 2. To undertake any other reasonable duties at the request of the Line Manager. Qualifications: • Bachelors with Healthcare or Life Science degree or equivalent industry experience. • A minimum of 3 years project management experiences. • Knowledge in Pharma, Medicine, or Logistics. • Excellent interpersonal, verbal and written communication skills. • Experience in dealing with people and speaking to clients. • Experience in the courier or freight industry. • Ability to manage multiple and varied tasks. • Must have an eye for detail and the ability to think on their feet. • Organized and skilled in tracking with the ability to multi-task and problem solve. • PC and Microsoft products experience a must. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70K year to $114k year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Developing and executing sales strategies to acquire new business, conducting presentations, negotiating deals, and collaborating with cross-functional teams. | Proven success in B2B sales, strong communication skills, self-motivated, willing to travel, and a bachelor's degree in business or related field. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Troy, MI, Rochester Hills, MI, and Port Huron, MI Summary As a Business Development Supervisor, you will play a crucial role in driving our company's growth by identifying and acquiring new business opportunities. You will be responsible for developing and implementing effective sales strategies to reach and exceed sales targets. This role requires a combination of strong interpersonal skills, strategic thinking, and a results-oriented mindset. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Prospecting and Lead Generation • Identify and research potential clients through various channels. • Generate new leads and opportunities through cold calling, networking, and other outreach methods. • Collaborate with marketing teams to leverage inbound leads and campaigns. Value Analysis and Presentation • Conduct compelling presentations to showcase our products/services and highlight their value proposition. • Effectively communicate the benefits of our solutions to potential clients. Market and Product Communication • Understand clients' needs and tailor solutions to meet their specific requirements. • Demonstrates comprehensive understanding of product components, design, features and benefits when communicating product features or design and tailoring the message to meet customer needs. Sales Strategy and Planning • Develop and execute a strategic sales plan to achieve and exceed sales targets. • Analyze market trends and competitor activities to identify new opportunities. Negotiation and Closing • Negotiate terms and conditions with potential clients to secure new business. • Close deals efficiently while ensuring customer satisfaction. Collaboration • Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless client experience. Qualifications • Proven track record of success in B2B sales, with a focus on new business acquisition. • Strong understanding of logistics and the ability to articulate our value proposition effectively. • Excellent communication and presentation skills. • Self-motivated with a results-oriented mindset. • Ability to thrive in a fast-paced, dynamic work environment. • Willing to travel. • Bachelor’s degree in business, marketing, or a related field (preferred). • Applicants must be currently located in the same geographic area as the position or willing to self-relocate, as relocation assistance is not available. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Developing and executing sales strategies to acquire new business, conducting presentations, and collaborating with cross-functional teams. | Proven success in B2B sales, strong communication skills, and knowledge of logistics or related fields. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Sterling Heights, MI, St. Clair Shores, MI, and Roseville, MI Summary As a Business Development Supervisor, you will play a crucial role in driving our company's growth by identifying and acquiring new business opportunities. You will be responsible for developing and implementing effective sales strategies to reach and exceed sales targets. This role requires a combination of strong interpersonal skills, strategic thinking, and a results-oriented mindset. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Prospecting and Lead Generation • Identify and research potential clients through various channels. • Generate new leads and opportunities through cold calling, networking, and other outreach methods. • Collaborate with marketing teams to leverage inbound leads and campaigns. Value Analysis and Presentation • Conduct compelling presentations to showcase our products/services and highlight their value proposition. • Effectively communicate the benefits of our solutions to potential clients. Market and Product Communication • Understand clients' needs and tailor solutions to meet their specific requirements. • Demonstrates comprehensive understanding of product components, design, features and benefits when communicating product features or design and tailoring the message to meet customer needs. Sales Strategy and Planning • Develop and execute a strategic sales plan to achieve and exceed sales targets. • Analyze market trends and competitor activities to identify new opportunities. Negotiation and Closing • Negotiate terms and conditions with potential clients to secure new business. • Close deals efficiently while ensuring customer satisfaction. Collaboration • Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless client experience. Qualifications • Proven track record of success in B2B sales, with a focus on new business acquisition. • Strong understanding of logistics and the ability to articulate our value proposition effectively. • Excellent communication and presentation skills. • Self-motivated with a results-oriented mindset. • Ability to thrive in a fast-paced, dynamic work environment. • Willing to travel. • Bachelor’s degree in business, marketing, or a related field (preferred). • Applicants must be currently located in the same geographic area as the position or willing to self-relocate, as relocation assistance is not available. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Build and grow client relationships, conduct market research, and coordinate projects within a logistics or pharmaceutical context. | Bachelor's Degree, 3+ years experience in logistics or pharmaceutical industry, strong communication and organizational skills, proficiency with MS Office and CRM systems. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation. Summary The Business Development Manager for Marken is responsible for building up their defined territory and/or defined accounts by supporting and growing existing and new client relationships. Meeting these objectives includes the identification of potential accounts and opportunities, the formulation of specific account strategies, and the implementation of tactics that primarily result in new sales while building long-term productive customer-supplier relations. This position provides timely reports on activities, expenses, operations and forecast data for assessment of progress on meeting objectives. This position confers with other Marken Departments as well as Markens senior management to discuss quotations, project management and scheduling activities. Essential Duties and Responsibilities: • Meet or exceed goals for assigned accounts, territory or area. • Focus on growth of existing business and new customer sales by working to meet business goals set by management. • Build upon and maintain Marken’s existing customer base through Customer Service, frequent client interaction and technical expertise • Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned. • Lead, develop and provide innovative services and technical solutions to clients • Manage quote requests and client special requests • Facilitate, track and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems • Identify and recommend solutions to address client loss scenarios • Monitor and communicate client pipelines to senior management • Conduct market research and trend analysis reporting for all assigned and prospective accounts • Coordinate client projects with Operations • Share market information (trends, competitor information, etc) with Marketing and Senior Management • Assist in managing audits & site visits • Assist in addressing complaints with QA / CAPA • Attend trade shows / exhibitions, workshops and seminars • Arrange client visits, dinners, outings and quarterly Meetings • Arrange and coordinate with appropriate parties, including Client Services and management staff as appropriate, company related travel to insure frequent client contact and visibility • Apply Good Manufacturing Principles in all areas of responsibility. • Demonstrate and drive the Marken – Integrity, Intensity, Involvement and Innovation (The Four I’s).client contracts, CDA’s, MSA’s and Technical Agreements Basic Minimum Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required. (List 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.) • Bachelor’s Degree • 3+ Years Minimum Experience within the Logistics, Clinical Supply and or Pharmaceutical Industry • Equivalent Life/Work Experience • High Level of Business Acumen in both Administration and Business Strategies • Familiarity with Printing Techniques, Equipment and Components • Interpersonal Skills Surrounding Client Interactions / Problem Solving Abilities (Communications) • Organizational Skill Set to Include Time Management • Proficiencies with MS Office / Adobe Products • Demonstrate strong problem solving skills and exercises good judgment and appropriate discretion when reaching conclusions. • Familiarity with Customer Relationship Management Systems Compensation and Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117,420 /year to $130,560 /year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, and Paid Sick and Family and Medical Leave time as required by law. Deadline to apply: December 31, 2025 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range:

Developing sales strategies, prospecting new clients, and closing deals to drive company growth. | Proven success in B2B sales, strong communication skills, logistics knowledge, and willingness to travel. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Sterling Heights, MI, St. Clair Shores, MI, and Roseville, MI Summary As a Business Development Supervisor, you will play a crucial role in driving our company's growth by identifying and acquiring new business opportunities. You will be responsible for developing and implementing effective sales strategies to reach and exceed sales targets. This role requires a combination of strong interpersonal skills, strategic thinking, and a results-oriented mindset. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Prospecting and Lead Generation • Identify and research potential clients through various channels. • Generate new leads and opportunities through cold calling, networking, and other outreach methods. • Collaborate with marketing teams to leverage inbound leads and campaigns. Value Analysis and Presentation • Conduct compelling presentations to showcase our products/services and highlight their value proposition. • Effectively communicate the benefits of our solutions to potential clients. Market and Product Communication • Understand clients' needs and tailor solutions to meet their specific requirements. • Demonstrates comprehensive understanding of product components, design, features and benefits when communicating product features or design and tailoring the message to meet customer needs. Sales Strategy and Planning • Develop and execute a strategic sales plan to achieve and exceed sales targets. • Analyze market trends and competitor activities to identify new opportunities. Negotiation and Closing • Negotiate terms and conditions with potential clients to secure new business. • Close deals efficiently while ensuring customer satisfaction. Collaboration • Work closely with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless client experience. Qualifications • Proven track record of success in B2B sales, with a focus on new business acquisition. • Strong understanding of logistics and the ability to articulate our value proposition effectively. • Excellent communication and presentation skills. • Self-motivated with a results-oriented mindset. • Ability to thrive in a fast-paced, dynamic work environment. • Willing to travel. • Bachelor’s degree in business, marketing, or a related field (preferred). • Applicants must be currently located in the same geographic area as the position or willing to self-relocate, as relocation assistance is not available. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Manage customer accounts, resolve inquiries, and promote product adoption to ensure satisfaction and retention. | 0-4 years experience in customer success or support, SMB account management, organizational skills, data-driven mindset, excellent communication. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including Lawrence, IN and Greenfield, IN Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management • Serve as the primary point of contact and advocate for assigned accounts. • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals • Proactively engage existing customers to enhance value and prevent churn. • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. • Identify low-touch upsell opportunities and guide customers to resources for additional value. • Develop strategies for upselling / cross-selling opportunities to drive account growth. • Drive product adoption and educate customers on products and services. Territory Management • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. • Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications • 0–4 years in customer success, support, or related customer-facing roles. • SMB account management experience. • Ability to manage multiple customer engagements through strong organizational skills. • Data-driven mindset. • Excellent written communication skills. The internal job posting will close 12/26 for all employees Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Manage a portfolio of lower-tier accounts, ensure customer satisfaction, identify upsell opportunities, and coordinate with support teams. | 0-4 years experience in customer-facing roles, SMB account management, organizational skills, data-driven mindset, excellent communication. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: This position will support a territory including St. Clair Shores, MI, Roseville, MI, and Eastpointe, MI Summary The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products. Effective January 2026, this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan. Key Responsibilities Issue Management • Serve as the primary point of contact and advocate for assigned accounts. • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed. • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions. Value Creation / Proposals • Proactively engage existing customers to enhance value and prevent churn. • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas. • Identify low-touch upsell opportunities and guide customers to resources for additional value. • Develop strategies for upselling / cross-selling opportunities to drive account growth. • Drive product adoption and educate customers on products and services. Territory Management • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability. • Monitor customer health metrics to measure satisfaction and prevent churn. Feedback Collection • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth. Qualifications • 0–4 years in customer success, support, or related customer-facing roles. • SMB account management experience. • Ability to manage multiple customer engagements through strong organizational skills. • Data-driven mindset. • Excellent written communication skills. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Load, unload, and sort packages in a fast-paced airport warehouse environment, ensuring safety and efficiency. | Ability to lift up to 70 lbs, stamina for physical work, legal right to work in the U.S., reliability, and attention to detail. | Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4) Attend a biometric appointment (at this appointment we will take your fingerprint so that we can get you security clearance prior to your first day) with all the necessary identification - Form I-9 Acceptable Documents | USCIS 5) Schedule your first day of work. Seasonal Airport Warehouse Worker UPS Seasonal Airport Warehouse Workers, also known as package handlers, work in an innovative facility that serves as the center point of our worldwide air network. Some of the airport warehouse workers load/unload and sort package volume inside the facility. While another group load and unload various UPS aircraft outdoors using UPS equipment. To work with the team around the UPS aircraft, you need to have a valid driver’s license. No matter where you work at the airport, you will join a collaborative, energetic team and who enjoys fast-paced work. What you’ll need: • The ability to lift up to 70 lbs • Stamina – this is a workout like no other! • Ability to work at elevated heights • Legal right to work in the U.S. • An eye for detail • Reliable and responsible • And a good pair of sturdy work shoes Industry-leading Benefits: • Competitive weekly pay • Safe work environment • Potential to move into a permanent role* • No experience necessary • This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! SHIFT YOUR PURPOSE So, what is UPS all about? Well, you’re probably already familiar with us – we’re the brown trucks delivering everything from diapers, dish towels and holiday gifts to college care packages and life-saving medicines. But we’re more than that. We’re also hardworking, efficient package handlers and friendly, focused drivers. We’re professionals working in finance, technology, engineering, marketing, and more. We are building our business ethically, sustainably, and in an environmentally conscientious way. We are here to deliver what matters – to customers, communities, colleagues, the world, and you and your career. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Load and unload packages efficiently in a fast-paced warehouse environment while maintaining safety and teamwork. | Ability to lift up to 70 lbs, stamina for physical work, legal right to work in the U.S., reliability, attention to detail, and wearing sturdy work shoes. | Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy - and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process. 4) Receive your job offer and schedule your first day of work. UPS Seasonal Warehouse Workers Also known as seasonal package handlers, many of our seasonal warehouse workers load/unload packages in and out of UPS trailers or our signature brown trucks. Many of our employees start out as seasonal employees. They are a collaborative, energetic team who enjoy fast-paced work. What you'll need: • The ability to lift up to 70 lbs • Stamina - this is a workout like no other! • Legal right to work in the U.S. • An eye for detail • Reliable and responsible • And a really good pair of sturdy work shoes Industry-leading Benefits: • Excellent weekly pay • Safe work environment • Growth potential* • No experience necessary • This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! SHIFT YOUR PURPOSE So, what is UPS all about? Well, you're probably already familiar with us - we're the brown trucks delivering everything from diapers and dish towels to holiday gifts and college care packages to life-saving medicines. But we're more than that. We're also hardworking, efficient package handlers and friendly, focused drivers. We're professionals working in finance, IT, engineering, marketing, and more. We are building our business ethically, safely, sustainably, and in an environmentally conscientious way. We are here to deliver what truly matters - to customers, communities, colleagues, the world, and you and your career. Employment Type: OTHER

Load and unload packages efficiently in a fast-paced warehouse environment while maintaining safety and teamwork. | Ability to lift up to 70 lbs, stamina for physical work, reliability, attention to detail, and legal right to work in the U.S. | Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy - and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process. 4) Receive your job offer and schedule your first day of work. UPS Seasonal Warehouse Workers Also known as seasonal package handlers, many of our seasonal warehouse workers load/unload packages in and out of UPS trailers or our signature brown trucks. Many of our employees start out as seasonal employees. They are a collaborative, energetic team who enjoy fast-paced work. What you'll need: • The ability to lift up to 70 lbs • Stamina - this is a workout like no other! • Legal right to work in the U.S. • An eye for detail • Reliable and responsible • And a really good pair of sturdy work shoes Industry-leading Benefits: • Excellent weekly pay • Safe work environment • Growth potential* • No experience necessary • This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! SHIFT YOUR PURPOSE So, what is UPS all about? Well, you're probably already familiar with us - we're the brown trucks delivering everything from diapers and dish towels to holiday gifts and college care packages to life-saving medicines. But we're more than that. We're also hardworking, efficient package handlers and friendly, focused drivers. We're professionals working in finance, IT, engineering, marketing, and more. We are building our business ethically, safely, sustainably, and in an environmentally conscientious way. We are here to deliver what truly matters - to customers, communities, colleagues, the world, and you and your career. Employment Type: OTHER

Support multiple customer accounts by ensuring service reliability, managing customer relationships, facilitating performance meetings, and supervising program management support staff. | Must be authorized to work in the U.S. and capable of managing customer accounts with supervisory responsibilities in a program management environment. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. He/She provides local support for customer accounts and may perform supervisory activities within the Program Management organization. This position ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. The Program Management Supervisor I serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. He/She facilitates performance meetings and business reviews, manages standard operating procedures (SOPs) and statements of work (SOWs), and identifies opportunities for account penetration. This position may manage administrative Program Management support representatives who each support multiple accounts. Location: This position is a fully remote opportunity. Internal Salary Grade: 20C Compensation and Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,640/year to $105,060/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Support multiple customer accounts by managing service reliability, issue resolution, customer retention, and conducting performance reviews while supervising program management support staff. | Experience in customer account support, issue resolution, managing service expectations, SOPs and SOWs, conducting business reviews, and optionally supervising support representatives. | Description: • The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. • Provides local support for customer accounts and may perform supervisory activities within the Program Management organization. • Ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. • Serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. • Facilitates performance meetings and business reviews, manages SOPs and SOWs, and identifies opportunities for account penetration. • May manage administrative Program Management support representatives who each support multiple accounts. • Location: This position is a fully remote opportunity. Requirements: • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. • Ability to serve as a supporting point of contact for multiple customer accounts • Experience in issue resolution, response tracking, and notification of events impacting clients • Experience managing service expectations, customer surveys, performance meetings and business reviews • Experience managing standard operating procedures (SOPs) and statements of work (SOWs) and identifying account penetration opportunities • May supervise administrative Program Management support representatives who each support multiple accounts Benefits: • Medical/prescription drug coverage • Dental coverage • Vision coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program

Manage SMB customer relationships for brokerage products, collect and analyze customer feedback and sales data, drive revenue growth and churn reduction initiatives, and manage customer profiles and SOPs within the Customer Care Platform. | At least 1 year of Customs Brokerage Operations experience and customer-facing experience are required; Customs Brokerage license and CargoWise/SalesForce experience preferred; must be detail oriented and able to travel occasionally. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: UPS GFF Brokerage is seeking a dynamic Customer Experience Supervisor to manage customer relationships for Brokerage products across hundreds of Small and Medium Business (SMB) customers. This position manages customer relationships utilizing frequent communication and documentation of actionable items that can be applied to improve customer experience. This position collects Net Promoter Scores (NPS) for through communication and interactions with customers, documentation of gathered information, and implementation of action items in partnership with Brokerage Operations, helps to grow revenue and reduce churn. Responsibilities and Duties - Collects Voice of the Customer (VOC) Feedback (Issues and Successes), Net Promoter Service Scores, and Sales Data - Manages and evaluates Small and Medium Business (SMB) VOC data, presents findings to Brokerage Operations, and assists in the resolution of issues - Drives awareness and improvement initiatives focused on revenue and churn - Documents corrective action plans - Generates Customer Metric Summary reports - Manages customer profiles within online Customer Care Platform that is viewable to the Brokerage Product network - Manages customer Standard Operating Procedures (SOP) within the online Customer Care Platform including customer review and sign off - Identifies gaps in customer service trainings and partners with trainers to update training materials - Conducts new business implementation audits to ensure accuracy of account set up - Conducts organic growth discussions to aid in brokerage revenue growth - Manages special projects as assigned Knowledge and Skills - Possesses at least 1 year of Customs Brokerage Operations experience - Required - Possesses customer facing experience - Required - CargoWise - SalesForce experience - Preferred - Customs Brokerage license - Preferred - Applies service, product, and customer technology knowledge - Assesses business needs - Conducts customer analysis - Detail oriented - Generates reports - Problem solver - Creative / Enjoys Ideation - Creates strategic customer partnership - Availability to travel to customer meetings (less than 10%) Other Criteria - This is a remote position - Job Grade: 20C - Supervisor - Schedule/typical working hours: Monday-Friday 9am to 5pm ET - Last day to apply: September 8th -2025 Compensation and Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,640/year in our lowest geographic market up to $105,060/year in our highest geographic market. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.