UPS

Manage client relationships to ensure satisfaction and retention while identifying upselling opportunities and collaborating with teams to implement solutions. | Proven customer success or account management experience in B2B logistics, strong communication, Microsoft Office proficiency, and global stakeholder management. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. We believe in building lasting relationships with our customers, and we are seeking a passionate and customer-focused individual to join our team as a Customer Success Salesperson. If you are enthusiastic about ensuring customer satisfaction and driving retention, this could be the perfect opportunity for you. Job Overview: As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling. Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts. Key Responsibilities: Client Onboarding: Guide clients through the onboarding process, ensuring a smooth and positive experience. Collaborate with cross-functional teams to ensure the successful implementation of our solutions. Customer Relationship Management: Establish and maintain strong relationships with key stakeholders. Conduct regular check-ins to understand clients' evolving needs and challenges. Retention Strategies: Develop and implement strategies to increase customer retention rates. Proactively address potential issues and resolve customer concerns promptly. Upselling and Cross-Selling: Identify opportunities to upsell additional products or services based on client needs. Collaborate with the sales team to explore cross-selling possibilities. Customer Advocacy: Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies. Leverage satisfied customers to generate referrals. Feedback Collection: Collect and analyze customer feedback to identify areas for improvement. Work with product development teams to relay customer feedback for continuous product enhancements. Territory: Santa Clara, CA. The ideal candidate would reside in the West Coast Qualifications: Proven experience in customer success or account management, preferably in a B2B environment. Strong understanding of logistics and the ability to effectively communicate the value of our solutions. Excellent interpersonal and communication skills. Proactive problem-solving ability and a customer-centric mindset. Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Outlook. Global engagement and management experience preferred, with the ability to effectively navigate time zone differences and cultural nuances across internal and external stakeholders. Customer-facing experience preferred, with strong communication and relationship-building skills. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer Employer will not sponsor a visa for this or future positions Must be currently located in the same geographic location as the job or willing to relocate yourself if relocation assistance is not included Prefer a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Load, unload, and sort packages in a fast-paced airport warehouse environment, ensuring safety and efficiency. | Ability to lift up to 70 lbs, stamina for physical work, legal right to work in the U.S., reliability, and attention to detail. | Seasonal Airport Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process and schedule a biometric appointment. 4) Attend a biometric appointment (at this appointment we will take your fingerprint so that we can get you security clearance prior to your first day) with all the necessary identification - Form I-9 Acceptable Documents | USCIS 5) Schedule your first day of work. Seasonal Airport Warehouse Worker UPS Seasonal Airport Warehouse Workers, also known as package handlers, work in an innovative facility that serves as the center point of our worldwide air network. Some of the airport warehouse workers load/unload and sort package volume inside the facility. While another group load and unload various UPS aircraft outdoors using UPS equipment. To work with the team around the UPS aircraft, you need to have a valid driver’s license. No matter where you work at the airport, you will join a collaborative, energetic team and who enjoys fast-paced work. What you’ll need: • The ability to lift up to 70 lbs • Stamina – this is a workout like no other! • Ability to work at elevated heights • Legal right to work in the U.S. • An eye for detail • Reliable and responsible • And a good pair of sturdy work shoes Industry-leading Benefits: • Competitive weekly pay • Safe work environment • Potential to move into a permanent role* • No experience necessary • This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! SHIFT YOUR PURPOSE So, what is UPS all about? Well, you’re probably already familiar with us – we’re the brown trucks delivering everything from diapers, dish towels and holiday gifts to college care packages and life-saving medicines. But we’re more than that. We’re also hardworking, efficient package handlers and friendly, focused drivers. We’re professionals working in finance, technology, engineering, marketing, and more. We are building our business ethically, sustainably, and in an environmentally conscientious way. We are here to deliver what matters – to customers, communities, colleagues, the world, and you and your career. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Load and unload packages efficiently in a fast-paced warehouse environment while maintaining safety and teamwork. | Ability to lift up to 70 lbs, stamina for physical work, legal right to work in the U.S., reliability, attention to detail, and wearing sturdy work shoes. | Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy - and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process. 4) Receive your job offer and schedule your first day of work. UPS Seasonal Warehouse Workers Also known as seasonal package handlers, many of our seasonal warehouse workers load/unload packages in and out of UPS trailers or our signature brown trucks. Many of our employees start out as seasonal employees. They are a collaborative, energetic team who enjoy fast-paced work. What you'll need: • The ability to lift up to 70 lbs • Stamina - this is a workout like no other! • Legal right to work in the U.S. • An eye for detail • Reliable and responsible • And a really good pair of sturdy work shoes Industry-leading Benefits: • Excellent weekly pay • Safe work environment • Growth potential* • No experience necessary • This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! SHIFT YOUR PURPOSE So, what is UPS all about? Well, you're probably already familiar with us - we're the brown trucks delivering everything from diapers and dish towels to holiday gifts and college care packages to life-saving medicines. But we're more than that. We're also hardworking, efficient package handlers and friendly, focused drivers. We're professionals working in finance, IT, engineering, marketing, and more. We are building our business ethically, safely, sustainably, and in an environmentally conscientious way. We are here to deliver what truly matters - to customers, communities, colleagues, the world, and you and your career. Employment Type: OTHER

Load and unload packages efficiently in a fast-paced warehouse environment while maintaining safety and teamwork. | Ability to lift up to 70 lbs, stamina for physical work, reliability, attention to detail, and legal right to work in the U.S. | Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy - and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process. 4) Receive your job offer and schedule your first day of work. UPS Seasonal Warehouse Workers Also known as seasonal package handlers, many of our seasonal warehouse workers load/unload packages in and out of UPS trailers or our signature brown trucks. Many of our employees start out as seasonal employees. They are a collaborative, energetic team who enjoy fast-paced work. What you'll need: • The ability to lift up to 70 lbs • Stamina - this is a workout like no other! • Legal right to work in the U.S. • An eye for detail • Reliable and responsible • And a really good pair of sturdy work shoes Industry-leading Benefits: • Excellent weekly pay • Safe work environment • Growth potential* • No experience necessary • This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! SHIFT YOUR PURPOSE So, what is UPS all about? Well, you're probably already familiar with us - we're the brown trucks delivering everything from diapers and dish towels to holiday gifts and college care packages to life-saving medicines. But we're more than that. We're also hardworking, efficient package handlers and friendly, focused drivers. We're professionals working in finance, IT, engineering, marketing, and more. We are building our business ethically, safely, sustainably, and in an environmentally conscientious way. We are here to deliver what truly matters - to customers, communities, colleagues, the world, and you and your career. Employment Type: OTHER

Support multiple customer accounts by ensuring service reliability, managing customer relationships, facilitating performance meetings, and supervising program management support staff. | Must be authorized to work in the U.S. and capable of managing customer accounts with supervisory responsibilities in a program management environment. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. He/She provides local support for customer accounts and may perform supervisory activities within the Program Management organization. This position ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. The Program Management Supervisor I serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. He/She facilitates performance meetings and business reviews, manages standard operating procedures (SOPs) and statements of work (SOWs), and identifies opportunities for account penetration. This position may manage administrative Program Management support representatives who each support multiple accounts. Location: This position is a fully remote opportunity. Internal Salary Grade: 20C Compensation and Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,640/year to $105,060/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Support multiple customer accounts by managing service reliability, issue resolution, customer retention, and conducting performance reviews while supervising program management support staff. | Experience in customer account support, issue resolution, managing service expectations, SOPs and SOWs, conducting business reviews, and optionally supervising support representatives. | Description: • The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. • Provides local support for customer accounts and may perform supervisory activities within the Program Management organization. • Ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. • Serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. • Facilitates performance meetings and business reviews, manages SOPs and SOWs, and identifies opportunities for account penetration. • May manage administrative Program Management support representatives who each support multiple accounts. • Location: This position is a fully remote opportunity. Requirements: • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. • Ability to serve as a supporting point of contact for multiple customer accounts • Experience in issue resolution, response tracking, and notification of events impacting clients • Experience managing service expectations, customer surveys, performance meetings and business reviews • Experience managing standard operating procedures (SOPs) and statements of work (SOWs) and identifying account penetration opportunities • May supervise administrative Program Management support representatives who each support multiple accounts Benefits: • Medical/prescription drug coverage • Dental coverage • Vision coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program

Manage SMB customer relationships for brokerage products, collect and analyze customer feedback and sales data, drive revenue growth and churn reduction initiatives, and manage customer profiles and SOPs within the Customer Care Platform. | At least 1 year of Customs Brokerage Operations experience and customer-facing experience are required; Customs Brokerage license and CargoWise/SalesForce experience preferred; must be detail oriented and able to travel occasionally. | Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: UPS GFF Brokerage is seeking a dynamic Customer Experience Supervisor to manage customer relationships for Brokerage products across hundreds of Small and Medium Business (SMB) customers. This position manages customer relationships utilizing frequent communication and documentation of actionable items that can be applied to improve customer experience. This position collects Net Promoter Scores (NPS) for through communication and interactions with customers, documentation of gathered information, and implementation of action items in partnership with Brokerage Operations, helps to grow revenue and reduce churn. Responsibilities and Duties - Collects Voice of the Customer (VOC) Feedback (Issues and Successes), Net Promoter Service Scores, and Sales Data - Manages and evaluates Small and Medium Business (SMB) VOC data, presents findings to Brokerage Operations, and assists in the resolution of issues - Drives awareness and improvement initiatives focused on revenue and churn - Documents corrective action plans - Generates Customer Metric Summary reports - Manages customer profiles within online Customer Care Platform that is viewable to the Brokerage Product network - Manages customer Standard Operating Procedures (SOP) within the online Customer Care Platform including customer review and sign off - Identifies gaps in customer service trainings and partners with trainers to update training materials - Conducts new business implementation audits to ensure accuracy of account set up - Conducts organic growth discussions to aid in brokerage revenue growth - Manages special projects as assigned Knowledge and Skills - Possesses at least 1 year of Customs Brokerage Operations experience - Required - Possesses customer facing experience - Required - CargoWise - SalesForce experience - Preferred - Customs Brokerage license - Preferred - Applies service, product, and customer technology knowledge - Assesses business needs - Conducts customer analysis - Detail oriented - Generates reports - Problem solver - Creative / Enjoys Ideation - Creates strategic customer partnership - Availability to travel to customer meetings (less than 10%) Other Criteria - This is a remote position - Job Grade: 20C - Supervisor - Schedule/typical working hours: Monday-Friday 9am to 5pm ET - Last day to apply: September 8th -2025 Compensation and Benefits: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,640/year in our lowest geographic market up to $105,060/year in our highest geographic market. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.