UPS

Compensation

Full Description

Description: • The Program Management Supervisor I serves as a supporting point of contact for multiple customer accounts. • Provides local support for customer accounts and may perform supervisory activities within the Program Management organization. • Ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. • Serves clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. • Facilitates performance meetings and business reviews, manages SOPs and SOWs, and identifies opportunities for account penetration. • May manage administrative Program Management support representatives who each support multiple accounts. • Location: This position is a fully remote opportunity. Requirements: • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. • Ability to serve as a supporting point of contact for multiple customer accounts • Experience in issue resolution, response tracking, and notification of events impacting clients • Experience managing service expectations, customer surveys, performance meetings and business reviews • Experience managing standard operating procedures (SOPs) and statements of work (SOWs) and identifying account penetration opportunities • May supervise administrative Program Management support representatives who each support multiple accounts Benefits: • Medical/prescription drug coverage • Dental coverage • Vision coverage • Flexible Spending Account • Health Savings Account • Dependent Care Flexible Spending Account • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment • Disability Income Protection Plan • Employee Assistance Program • 401(k) retirement program • Vacation • Paid Holidays and Personal time • Paid Sick and Family and Medical Leave time as required by law • Discounted Employee Stock Purchase Program