unstructured.io

Own and scale multi-channel demand programs, build growth roadmap, and lead a high-performing marketing team. | Proven experience in demand generation at a $10-30M ARR B2B SaaS company, with exposure to scaling to $75M+ ARR, and success in driving pipeline and revenue. | Job Description: • Full ownership of pipeline generation for Unstructured’s sales organization, with clear targets and accountability • Design, execute, and scale multi-channel demand programs across paid, organic, content, events, ABM, outbound support, and PLG-adjacent motions (where applicable) • Build programs that support complex, enterprise sales cycles and large deal sizes • Partner tightly with Sales leadership on ICP definition, segmentation, messaging, and pipeline goals • Build and own Unstructured’s growth roadmap • Establish attribution, reporting, and forecasting that the executive team and board can trust • Identify the highest-leverage channels for pipeline creation and double down on what works • Move quickly: test aggressively, iterate fast, and scale winning motions • Hire and lead a high-performing Growth team • Define roles, operating cadence, and performance expectations • Lay the foundation for a scalable, world-class marketing organization • Help define and articulate Unstructured’s value proposition for enterprise buyers • Develop messaging and narratives that resonate with both technical and business stakeholders • Support product launches, sales enablement, and category leadership • Potentially assume broader Product Marketing ownership over time Requirements: • Proven experience building demand generation at a $10–30M ARR B2B SaaS company • Exposure to scaling to at least $75M+ ARR (as a leader or key contributor) • Demonstrated success driving pipeline and revenue, not just brand or top-of-funnel metrics • Experience supporting enterprise sales motions with complex buying committees • Comfortable operating hands-on in fast-moving, ambiguous environments • Product marketing experience (positioning, messaging, launches, enablement) (Nice-to-Haves) • Background in developer-focused, infrastructure, or highly technical products (Nice-to-Haves) • Experience in AI, data, open-source, or platform companies (Nice-to-Haves) • PLG or hybrid GTM experience (Nice-to-Haves) Benefits: • Greenfield opportunity to build Unstructured’s growth engine with full executive support • Direct ownership of the pipeline and growth outcomes • Ability to shape the future marketing organization — and the scope of your own role • Join a category-defining AI infrastructure company at a critical inflection point

Lead program delivery and customer success for public sector clients, manage contracts and compliance, and provide technical advisory for solution integration. | 3-5 years of public sector program management experience, active Secret clearance, federal procurement knowledge, contract management skills, and familiarity with AI/ML or enterprise software. | Description: We are seeking a Public Sector Program Manager / Customer Success Manager to lead technical delivery, customer success, and relationship management with our federal and public sector customers. This role combines program management, technical expertise, and customer advocacy to ensure seamless delivery of Unstructured solutions for government clients.You will oversee public sector customer onboarding, manage technical integrations, coordinate across internal teams, and drive ongoing adoption and success. With your program management skills and public sector expertise, you will ensure compliance, execution excellence, and measurable value for our customers. You must have an active Secret or higher clearance for this role.Key ResponsibilitiesProgram & Engagement ManagementOwn the end-to-end program delivery lifecycle for public sector accounts, particularly within the US Department of Defense, ensuring milestones, deliverables, and timelines are met.Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions.Ensure programs align with customer missions, security requirements, and compliance frameworks.Customer Success & Relationship ManagementAct as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and value.Develop success roadmaps with measurable KPIs to ensure alignment with mission and business outcomes.Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of our platform.Contract & Compliance ManagementOwn contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on obligations.Own management of subcontracts, building effective partnerships, navigating procurement processes, and ensuring compliance with federal standards.Technical Advisory & IntegrationGuide customers through the implementation and integration of Unstructured solutions with existing workflows.Translate technical capabilities into mission impact for technical and non-technical stakeholders.Customer AdvocacyRepresent the voice of the customer internally, providing insights to inform product roadmaps and feature prioritization.Surface feedback to enhance usability, functionality, and performance in federal environments.Required Skills & Experience3–5 years of program management or customer success experience in public sector environments, preferably within the US Department of Defense.Active SECRET clearance (TS/SCI eligibility strongly preferred).Strong understanding of federal procurement, compliance, and delivery requirements.Experience reviewing and managing contracts, SLAs, and deliverables.Familiarity with machine learning, AI, or enterprise software integrations.Excellent communication skills to bridge technical and non-technical stakeholders.Proven ability to manage complex, multi-stakeholder programs with competing priorities.Willingness to travel up to 35%.Preferred QualificationsPrior experience working with AI/ML, SaaS, or data-focused platforms.Hands-on experience with program delivery in Department of Defense cloud or on-premises environments.Comfortable operating in a fast-paced startup environment with a high degree of autonomyUnstructured values service and encourages veterans of the US military and civilian agencies to apply to this role. Requirements: We are seeking a Public Sector Program Manager / Customer Success Manager to lead technical delivery, customer success, and relationship management with our federal and public sector customers. This role combines program management, technical expertise, and customer advocacy to ensure seamless delivery of Unstructured solutions for government clients.You will oversee public sector customer onboarding, manage technical integrations, coordinate across internal teams, and drive ongoing adoption and success. With your program management skills and public sector expertise, you will ensure compliance, execution excellence, and measurable value for our customers. You must have an active Secret or higher clearance for this role.Key ResponsibilitiesProgram & Engagement ManagementOwn the end-to-end program delivery lifecycle for public sector accounts, particularly within the US Department of Defense, ensuring milestones, deliverables, and timelines are met.Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions.Ensure programs align with customer missions, security requirements, and compliance frameworks.Customer Success & Relationship ManagementAct as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and value.Develop success roadmaps with measurable KPIs to ensure alignment with mission and business outcomes.Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of our platform.Contract & Compliance ManagementOwn contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on obligations.Own management of subcontracts, building effective partnerships, navigating procurement processes, and ensuring compliance with federal standards.Technical Advisory & IntegrationGuide customers through the implementation and integration of Unstructured solutions with existing workflows.Translate technical capabilities into mission impact for technical and non-technical stakeholders.Customer AdvocacyRepresent the voice of the customer internally, providing insights to inform product roadmaps and feature prioritization.Surface feedback to enhance usability, functionality, and performance in federal environments.Required Skills & Experience3–5 years of program management or customer success experience in public sector environments, preferably within the US Department of Defense.Active SECRET clearance (TS/SCI eligibility strongly preferred).Strong understanding of federal procurement, compliance, and delivery requirements.Experience reviewing and managing contracts, SLAs, and deliverables.Familiarity with machine learning, AI, or enterprise software integrations.Excellent communication skills to bridge technical and non-technical stakeholders.Proven ability to manage complex, multi-stakeholder programs with competing priorities.Willingness to travel up to 35%.Preferred QualificationsPrior experience working with AI/ML, SaaS, or data-focused platforms.Hands-on experience with program delivery in Department of Defense cloud or on-premises environments.Comfortable operating in a fast-paced startup environment with a high degree of autonomyUnstructured values service and encourages veterans of the US military and civilian agencies to apply to this role. 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