Unlayer

You will partner with engineering, customer success, and leadership to define and refine features for our builders. Additionally, you will own product initiatives from discovery to launch and track the performance of released features. | The role requires 2-3 years of experience in product management or a related field, with a strong ability to ship products. A background in startups is a bonus, along with experience in managing product development cycles. | Unlayer is a developer-first SaaS platform that empowers software teams to embed beautiful, drag-and-drop builders in their web apps, CRMs, and marketing tools. Our mission is to make it effortless for end-users to create emails, pages, popups, and documents—without needing to touch a line of code. We’re looking for an Associate Product Manager to join our fast-growing team and help shape the future of embedded content creation. You’ll work directly with the Head of Product and cross-functional teams to bring clarity, momentum, and focus to what we build and why. This is not a role for someone who wants to be told what to do. It’s for someone who thrives on ownership, learns fast, and wants to make a meaningful impact early in their product career. You’ll wear many hats, move fast, and help drive real outcomes for our users and our team. What You’ll Do Partner with engineering, customer success, and leadership to define, ship, and refine features that make our builders more powerful and intuitive. Regularly talk to developers and end-users to understand their workflows, pain points, and goals. Own small to mid-sized product initiatives end-to-end: from discovery and specs to launch and iteration. Maintain and prioritize the product backlog in collaboration with the team. Write clear product specs and communicate rationale to stakeholders. Track usage, feedback, and performance of released features—and use that to inform future decisions. Help shape how we work by suggesting process improvements, tools, or approaches as we scale. Who You Are A self-starter who’s excited to take initiative, ask questions, and figure things out independently. Customer-obsessed: you love solving real problems for real people. Collaborative by nature—you make others around you better. Strong communicator who can write clearly and concisely. Comfortable with ambiguity and energized by wearing multiple hats. Technically curious—you don’t need to be an engineer, but you enjoy learning how things work. What You’ll Need 2–3 years of experience in product management or a related role in a tech company. Experience working with cross-functional teams and managing product development cycles. Demonstrated ability to ship something—whether a feature, tool, process, or product. Bonus: you’ve worked at a startup, or deeply understand startup mentality and pace. Why Join Us Work with a kind, smart, and ambitious team that values outcomes over egos. Fully remote and async-first—trust and autonomy are our defaults. Opportunity to grow quickly and take on more responsibility. Competitive compensation, flexible hours, and real work-life balance.

The Developer Advocate will create and maintain technical documentation, tutorials, and sample code for Unlayer's APIs and SDK while engaging with the developer community to promote Unlayer's products. They will also collaborate with the product team to incorporate developer feedback into future product roadmaps and assist in troubleshooting developer issues. | Candidates should have 3+ years of experience in software development with a strong understanding of web technologies. Excellent communication skills and a passion for developer tools and email marketing technologies are essential. | Unlayer is a leading SaaS company specializing in email, landing page, and document design tools and solutions. Our mission is to empower businesses and individuals to create stunning, responsive emails without the need for coding expertise. We are seeking a passionate and skilled Developer Advocate to join our growing team at Unlayer. As a Developer Advocate, you will play a crucial role in bridging the gap between our product development team and our developer community. Responsibilities Create and maintain technical documentation, tutorials, and sample code for Unlayer's APIs and SDK Engage with the developer community through forums, social media, and events to promote Unlayer's products and gather feedback Develop and deliver technical presentations, workshops, and webinars to educate internal teams and developers on Unlayer's capabilities Collaborate with the product team to incorporate developer feedback into future product roadmaps Assist in troubleshooting and resolving developer issues Diagnose and troubleshoot software issues reported by internal teams and customers, including but not limited to user interface problems, integration issues, and API errors. Provide clear and concise instructions to coworkers and customers on how to resolve technical issues, both independently and through guided troubleshooting sessions. Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements. Develop and maintain technical documentation, knowledge base articles, and FAQs to empower coworkers and customers to self-serve and reduce support inquiries. Requirements 3+ years of experience in software development, preferably in web technologies Advanced understanding of HTML, CSS, Javascript & SDK Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users Ability to remain calm and professional in challenging situations Strong problem-solving skills and attention to detail Experience with public speaking and presenting technical concepts to diverse audiences Passion for developer tools and email marketing technologies Must be able to work EST or CST hours Preferred Qualifications Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field Experience with email design and development Understanding of Vanilla JS, Vue, Angular and React a plus Previous experience in a developer relations or advocacy role Contributions to open-source projects Familiarity with customer support software (ie: Intercom) and ticketing systems is a plus

The Technical Customer Success Manager will manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers. They will act as the primary point of contact for clients, optimizing and expanding the value delivered through Unlayer products and services. | Candidates should have a bachelor's degree in a relevant field or equivalent practical experience, along with proven experience in a technical customer success or account management role. Exceptional communication skills and a strong understanding of technical aspects such as HTML, CSS, and Javascript are essential. | The Technical Customer Success Manager will be a key player in ensuring the overall success and satisfaction of our clients. This role involves understanding the technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. The successful candidate will have a technical background, exceptional communication skills, and a passion for customer success. Role & Responsibilities Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption Serve as the voice of the customer to address feedback and share across internal teams Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives Qualifications Bachelor's degree in a relevant field or equivalent practical experience Proven experience in a technical customer success and/or account management role Exceptional communication and interpersonal skills Proven ability to manage and grow customer accounts Customer focused with a passion for ensuring customer success Understanding of HTML, CSS, Javascript & SDK is a must Understanding of Vanilla JS, Vue, Angular and React a plus Must be able to work between East Coast