University of Michigan Health-West

Provide basic nursing care and support to patients under RN supervision, including hygiene, nutrition, specimen collection, vital signs measurement, and documentation. | High school diploma or GED, current CENA certification or equivalent experience, BLS/CPR certification, and preferably experience in acute or extended care. | Requisition #: req11223 Shift: Nights FTE status: 0.3 On-call: No Weekends: Yes General Summary Under the direction of a Registered Nurse (RN), the Patient Care Technician (PCT) provides basic nursing care to patients and performs related tasks necessary to support the unit. Requirements • Minimum High School Diploma or GED required. • Must meet one of the following requirements: • Current Certified Nurse Aide (CENA) certification, or • Current enrollment (and continued progression) in a health science program required with completion of nursing fundamentals course and/or one clinical rotation preferred. Equivalent enrollment considered will include but is not limited to: Nursing School, Pre-PA School, Medical School, or closely related health science program, or • Equivalent experience. Equivalent experience considered will include but is not limited to: Medical Assistant, Paramedic, Medical First Responder, EMT, Nurse Tech, Resident Aid/Assistant, or LPN. • Basic understanding of Medical Terminology, Anatomy, Physiology, and Patient Confidentiality is preferred. • Current Basic Life Support (BLS/CPR) provider required. • Experience in acute care or extended care facility preferred. • Able to successfully complete unit-specific core competencies as defined in the orientation check-list. Essential Functions And Responsibilities • ACTIVITY / COMFORT: Assist patients with activity of daily living and provides for patient comfort. This responsibility includes making occupied and unoccupied beds; turning and positioning patients in bed; ambulating and dangling patients; transfers patients; performs passive and assisting with active range-of-motion exercises. • HYGIENE: Assist patients with hygiene activities. • PROCEDURES: Indwelling urinary catheter care (excluding insertion, removal and irrigation); changing non-sterile dressings; providing ileostomy/colostomy care. • Assisting with postmortem care. • NUTRITION: Assist patients with nutrition including passing trays, snacks and drinking water; feeding patients; and measuring and recording intake from dietary trays. • ELIMINATION: Assist patients with elimination needs recording accurate input and output. Empties other drains as designated by the RN. • SPECIMEN COLLECTION: Collects and labels sputum, urine, and stool specimens for laboratory testing; testing urine for sugar, acetone, blood or pH; straining urine for kidney stones; and using the glucometer to test blood glucose levels. • VITAL SIGNS / MEASUREMENT: Measures and record accurate vital signs and weight including oral and tympanic temperature, radial and apical pulse, blood pressure, respiratory rate; and using standing, chair, sling and bed scales to measure weight. • EQUIPMENT: Uses equipment and supplies safely and appropriately. This includes assisting patients with incentive spirometry; setting up oxygen flow meters; setting up suction equipment and disposing of suction canisters; and applying and removing ice bags, moist or dry heat, ace bandages, arm slings, binders, supports, anti-embolism stockings, sequential compression devices (SCDs), restraints. • INFECTION CONTROL: Assists with controlling the spread of infection by using aseptic technique; adhering to universal/standard precautions; caring appropriately for patients with special isolation precautions; passing clean linen and bagging and disposing of soiled linen; replacing full sharps containers; cleaning equipment between patients’ use; and cleaning equipment prior to return to Central Processing Department (CPD). • DOCUMENTATION: Document care given as directed by the RN. • COMMUNICATION: Communicates effectively using Vocera, unit paging system, telephone system and pneumatic tube system; answering patient call lights; reporting observations to the RN; keeping the RN informed of care delivered; maintaining patient confidentiality. • Performs other duties as assigned. These may include but are not limited to: Performing tasks assigned by the Registered Nurse in charge to facilitate department efficiency. Maintaining a current knowledge base of department processes and procedures for patient care, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.

Perform clerical and clinical duties to support ambulatory pharmacists including patient outreach, documentation, and coordination of care. | High school diploma or GED, current Medical Assistant certification, Basic Life Support certification, previous medical assistant experience preferred, strong communication and organizational skills. | Requisition #: req11227 Shift: Days FTE status: 1 On-call: No Weekends: No General Summary Under the direction of an Ambulatory Clinical Pharmacist, the Clinical Support Associate is a member of the health care team who performs clerical and clinical duties for the delivery of quality health care services in an ambulatory setting Requirements • High school degree (or GED) required. • Current Certification as Medical Assistant required • Basic Life Support required • Previous experience as Medical Assistant preferred • Ability to identify and solve problems, set priorities, and perform work within specified times with minimal direct supervision • Perform work accurately with an attention to detail and exercise sound judgment • Excellent interpersonal skills and ability to effectively work with the medical team • Ability to effectively communicate with patients and staff while demonstrating a high degree of diplomacy and tact • Knowledge of infection prevention & control standards and practices • Flexible, organized and able to function under stressful situations • Ability to understand, interpret and apply instructions, guidelines and procedures • Culturally sensitive and able to work with ethnically diverse patient populations • Ability to prioritize and work on multiple tasks • Intermediate experience with computers and information systems Essential Functions & Responsibilities • Evaluate and analyze panel reports and patient records to identify patients who need a referral to the ambulatory pharmacist for diabetes, hypertension, dyslipidemia, anticoagulation or a comprehensive medication review. • Perform virtual or telephonic outreach to schedule patients in need of follow up with the ambulatory pharmacist. • Provides patient with information and instructions as authorized by physician, advanced practice provider or ambulatory pharmacist. Processes messages from patients and front office staff to ambulatory pharmacist or other care team member. • Processes messages and call backs to patients, medical offices, patient assistance programs and pharmacies. • Provides clerical support which may include completing forms/requisitions, answering phones, pending refills, sending/receiving medical records, obtaining lab/x-ray reports, hospital notes, and referral information. • Documents all clinical activities accurately and completely in the EHR. • Participates in development, implementation, and maintenance of ambulatory pharmacy services. • Cooperates and participates in departmental and health system quality initiatives. • Participates in process improvement activities to enhance patient care and service. • Assists other department personnel in completion of their duties. • Attends and participates in the Ambulatory Pharmacy Workgroup and Clinical Pharmacist meetings as well as other programs, committees, meetings, and functions required by the health system or care team. • Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.

Perform clinical and administrative duties including measuring vital signs, preparing patients, assisting providers, managing medical records, and maintaining exam rooms. | High school diploma, current Medical Assistant certification, Basic Life Support certification, interpersonal skills, ability to operate medical equipment, knowledge of infection control, and computer proficiency. | MA - Medical Assistant - Hudsonville *Days - 32hrs/wk Requisition #: req10732 Shift: Days FTE status: 0.8 On-call: No Weekends: Yes General Summary: Under the direction of the Office Manager, the Medical Assistant performs administrative and clinical duties to care for patients in an ambulatory setting. Administrative duties include maintaining medical records, handling patient calls and completing forms. Clinical duties include measuring and recording vital signs and medical histories, preparing patients for examination and administering medications as directed by physician or advance practice providers. The Medical Assistant plays an integral role in the care team model. Requirements: • Excellent interpersonal skills and ability to effectively work with the medical team • Ability to effectively communicate with patients and staff while demonstrating a high degree of diplomacy and tact • Ability to operate medical equipment safely and correctly • Knowledge of infection prevention & control standards and practices • Flexible, organized and able to function under stressful situations • Ability to understand, interpret and apply instructions, guidelines and procedures • Culturally sensitive and able to work with ethnically diverse patient populations • Ability to prioritize and work on multiple tasks • Intermediate experience with computers and information systems Qualifications • High school degree (or GED) required. • Current Certification as Medical Assistant required. • Basic Life Support (BLS) required for Urgent Care and preferred for all other departments. • Previous experience as Medical Assistant preferred. Essential Functions and Responsibilities: • Ensures all relevant reports, tests results, labs and correspondence are available prior to the patient’s appointment. • Escorts patients to exam room, interviews patients, measures vital signs and document all information in patient’s medical record. • Reviews patient’s medical record to determine needed services and whether referrals are in process or have been completed since last visit. • Assists physician or advance practice providers during examination or procedure. • Provides patient with information and instructions as authorized by physician or advanced practice provider. • Keeps exam room stocked with adequate medical supplies, maintains instruments and prepares them for sterilization and storage. • Provides clerical support which may include completing forms/requisitions, answering phones, sending/receiving medical records, obtaining lab/x-ray reports, hospital notes, and referral information. • Cleans rooms between patient visits in accordance with infection prevention and control standards. • Administers medications and immunizations under authorization and supervision of physicians and/or advance practice providers. • Processes messages from patients and front office staff to physicians and advance practice providers. • Processes messages and call backs to patients, medical offices and pharmacies. • Processes medication refills according to protocols. • Maintains all logs and required checks (i.e. refrigerator temperature, emergency medications, expired medications, oxygen, sterilization fluid charge etc.) • Performs EKG’s and simple (CLIA waived testing) medical office laboratory and screening tests. • Collects and processes blood samples and other non-blood specimens for the diagnosis, treatment and prevention of disease. • Participates in process improvement activities to enhance patient care and service. • Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.