University of Miami

The Epic Analyst 3 - Cadence/Referrals oversees and leads the Associate Epic Analysts and Epic Analysts on the team, initiating the implementation, building, and modifying of the application. They serve as a primary support contact for application end-users and collaborate with stakeholders to optimize the application’s configuration and function. | A Bachelor’s degree in a relevant field and Epic Cadence Certification are required, along with a minimum of 3 years of relevant experience. The candidate should have the ability to work evenings, nights, and weekends as necessary and possess proficiency in computer software. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-Time Epic Analyst 3-Cadence/Referrals. The Epic Analyst 3 - Cadence/Referrals oversees and leads the Associate Epic Analysts and Epic Analysts on the team. The Epic Analyst 3 -Cadence/Referrals initiates the implementation, builds, and modifies of the application, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues. Core Responsibilities: Serves as a primary support contact for application end‐users. Initiates the design, development, implementation, and maintenance of the application. Initiates all phases of testing and the documentation of workflow design. Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. Initiates the identification of issues and guides the work to resolve them. Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations. Collaborates with trainers on application changes and new features to develop documentation and training strategies. Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs. Participate in on-call rotations and support and attend and participate in, applicable committees. Maintains regular communication with team members, including participating in weekly project team meetings. Review. the status of projects and issues on an ongoing basis with leadership. Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings. Remains knowledgeable about UHealth’s policies, procedures, and business operations. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS: Bachelor’s degree in relevant field Epic Cadance Certification Minimum 3 years of relevant experience Ability to work evenings, nights, and weekends as necessary. Proficiency in computer software (i.e. Microsoft Office). Ability to recognize, analyze, and solve a variety of problems. Ability to communicate effectively in both oral and written form. Ability to lead, motivate, develop and train others. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Researches, analyzes, and recommends improvements for benefit programs, manages benefit plan administration, and supports compliance and reporting requirements. | Bachelor’s degree, minimum 4 years relevant experience, proficiency in Microsoft Office, ability to analyze and organize work, and effective communication skills. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. CORE JOB FUNCTIONS Researches and resolves benefit related issues and recommends solutions or alternate methods to ensure effective benefit operations. Conducts research on benefit programs including costing and utilization. Administers benefit plans such as 401k retirement plan and deferred compensation. Prepares reporting related to benefit plans, including 5500s, Summary Annual Reports, and support of the annual audit process. Researches and analyzes health and welfare benefit alternatives and recommends improvements in value cost proposition, accounting for competitive positioning, vendor qualification, and ROI. Identifies opportunities for operational improvements and works with various multi-functional project teams to implement identified changes. Assists with the review and design of benefit plans to determine optimal value for Team Members and the company. Analyzes benefits competitiveness compared with various benchmarks. Provides customer support for benefit programs through direct employee contact, and interfacing with external vendors and internal resources related to benefits. Responds to ongoing and ad hoc management information reporting needs in support of Benefits; ensures availability and accuracy of needed information while obtaining through most efficient means. Supports development, documentation, and ongoing modification of benefit budgets through analysis and direct contact with customers, external benefit vendors and consultants. Assists with development of benefit communication materials in coordination with internal and external resources to support promotion of benefits value. Researches benefit legal and regulatory compliance issues and recommends optional action plans to ensure plan compliance. Performs ad hoc project work as directed. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor’s Degree in relevant field Certification and Licensing: Not Applicable Experience: Minimum 4 years of relevant experience Knowledge, Skills and Attitudes: Ability to lead, motivate, develop and train others Skill in completing assignments accurately and with attention to detail. Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Ability to work independently and/or in a collaborative environment. Ability to communicate effectively in both oral and written form. Ability to maintain effective interpersonal relationships. Proficiency in computer software (i.e. Microsoft Office) The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Perform data analysis, develop dashboards, and interpret data to support operational decisions. | Bachelor's degree in a relevant field, 3+ years of experience in data analysis, proficiency with enterprise data systems and visualization tools. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The Data Analyst 2 performs a variety of data analyses using various techniques. The Data Analyst 2 assists in developing or implementing systems to capture business operation information. The Data Analyst 2 analyzes data to ensure the accuracy of reported information and generated reports and identifies opportunities to enhance data collection and analysis. The incumbent works collaboratively with other internal areas and may guide less experienced data analysts. CORE JOB FUNCTIONS 1. Performs data analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, and data mining. 2. Determines best practices and recommends actionable insights for the current business operations. 3. Performs ad-hoc analyses and reporting, to aid management in the decision-making process. May build dashboards or reporting systems for end users about the assigned project(s). 4. Provides business data interpretation, such as identifying trends or patterns of data sets. 5. Assists in the dissemination and reporting of data, which may include presentations, workshops, and related activities. 6. Analyzes data to ensure accuracy and reports any issues to management. Identifies opportunities to enhance data collection and analysis. 7. Assists in developing or implementing systems to capture business operation information. 8. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor’s degree in relevant field required Experience: Minimum 3 years of relevant experience required Certification and Licensing: Refer to department description for applicable certification requirements Knowledge, Skills and Abilities: Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. Teamwork: Ability to work collaboratively with others and contribute to a team environment. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. DEPARTMENT ADDENDUM (specific to Facilities Operations & Planning) Department Specific Functions Clean, analyze, and interpret departmental data—including but not limited to space utilization, maintenance operations, capital renewals, utility consumption, financials, energy efficiency, and project resource allocation. Integrate and manage data from key systems such as CMMS, capital planning tools, space management platforms, GIS system, and energy tracking software. Develop, maintain, and enhance dashboards and reports to support operational metrics, executive briefings, and benchmarking against industry standards (e.g., APPA). Build data-driven models to forecast facility lifecycle costs, identify energy-saving opportunities, and support strategic space planning. Ensure high standards of data quality, documentation, and communication, especially when presenting complex data to non-technical stakeholders. Department Specific Qualifications Education: Bachelor’s degree in Data Analytics, Data Science, Statistics, Computer Science, Engineering, Facilities Management, or a related field is required. Master’s degree preferred. Certification and Licensing: Data analytics or business intelligence (e.g., Microsoft Power BI Data Analyst Associate) SQL or database management (e.g., Oracle Certified Professional, Microsoft SQL certification) Facilities-related certifications (e.g., APPA Credentialing, Certified Facility Manager - CFM, or GIS certifications) Experience: Minimum 2–3 years of professional experience in data analysis, preferably within facilities operations, capital planning, utilities, or space management. Experience with large-scale datasets, enterprise systems (e.g., CMMS, PROJECTO, ENGIE, GIS), and dashboard development required. Knowledge, Skills and Attitudes: Power BI, GIS, PPT, or other data visualization tools SQL, Python, R for data extraction and statistical analysis Excel (Advanced) for modeling, scenario planning, and report automation Smartsheet for project tracking, data collaboration, and reporting workflows Familiarity with ETL workflows and data integration from enterprise systems The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Manage nursing staff, ensure quality care, and oversee operational policies in a healthcare setting. | Requires a Florida Registered Nurse License, BLS, ACLS, and at least 3 years of relevant healthcare management experience. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. Work Location: UHealth Tower The Manager, Nursing promotes and restores patients' health by developing day-to-day management and long-term planning of the patient care area, directing and developing staff, collaborating with physicians and multi-disciplinary professional staffs, and providing physical and psychological support for patients and their friends and families. This employee enforces professional staff behaviors that facilitate positive relationships among colleagues, physicians, administrators, and other hospital personnel. Oversees patient flow through designated clinical areas. Maintains nursing guidelines by writing and updating policies and procedures. Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care, enforcing adherence to state board of nursing and state nurse practice act requirements, and to other governing agency regulations, and measuring health outcomes against standards. Maintains nursing staff by recruiting, selecting, orienting, and training nurses and auxiliary staff. Completes patient care requirements by assigning nursing and staff. Maintains nursing staff job results by coaching, counseling, and disciplining employees. Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients and their friends and families. Promotes patients’ independence by establishing patient care goals, teaching and counseling patients, and reinforcing patients’ understanding of disease, medications, and self-care. Resolves patient needs by utilizing multidisciplinary team strategies. Maintains a safe and clean working environment by designing and implementing related procedures, rules, and regulations. Accounts for the collection of data to ensure performance improvement and optimal customer service standards. Assures all staff meet mandatory continuing education requirements and yearly hospital based competencies. Provides insight on the unit(s) operations to nursing leadership to assist in the development of strategic planning and departmental expansion. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Graduate from an accredited school of nursing with a Bachelor’s degree (BSN). Certification and Licensing: Valid Florida Registered Nurse License, ACLS, and BLS certification from the American Heart Association required. Experience: Minimum 3 years of relevant experience. Knowledge, Skills and Attitudes: Ability to maintain effective interpersonal relationships Ability to communicate effectively in both oral and written form Proficiency in computer software (i.e. Microsoft Office) Knowledge of business and management principles Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop and train others. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Oversee research operations, manage staff, ensure compliance, and support grant activities. | Bachelor's degree, 5+ years of research and management experience, knowledge of research administration and compliance. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The department of Psychiatry has an exciting opportunity for a full-time Sr. Manager, Research Support. The Sr. Manager, Research Support leads the center’s programmatic activities to ensure successful system implementation and monitoring of all research and training initiatives. Specifically, the Manager oversees the day-to-day operations and resources of research staff and faculty. The Manager ensures optimal functioning of the center to meet the institution’s goals of patient care, education, training, research, and communication. Further, the incumbent provides leadership and mentorship to scientific operations staff and guarantees compliance with institutional rules and regulations. CORE JOB FUNCTIONS Conducts meetings with research staff and ensures functions are coordinated in a timely and accurate manner. Provides technical support and resolves operational problems. Writes and updates procedures and manuals and reviews them annually to ensure that employees have current information needed to perform tests and procedures. Oversees center budget and identifies areas of opportunity for cost reduction. Assists in the preparation and publication of manuscripts. Recruits and trains research staff; prepares performance reports and disciplinary recommendations for the leadership team. Collaborates with upper management to identify areas of opportunity and implements plans of action. Analyzes reports, data briefs, and auxiliary publications for new topic modules. Provides oversight for all center activities, including staff participation in health fairs to recruit and enroll volunteers in various studies; handling of home digital health devices; specimen collection, storage and processing; and data processing and curation. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Bachelor's degree in relevant field Minimum 5 years of relevant experience Knowledge, Skills and Attitudes: Knowledge of business and management principles. Ability to direct, manage, implement, and evaluate department operations. Ability to establish center goals and objectives that support the strategic plan. Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop, and train others. Department Specific Functions MA/MS/MBA Preferred Directs, establishes, and plans the overall policies and goals for the center’s operations. Supervises and trains approximately 15-20 center staff. Writes and updates procedures and manuals and reviews them annually to ensure that employees have current information needed to perform tests and procedures. Works closely with department management, investigators, and physicians to ensure the highest standards of quality and service. Collaborates with upper management to provide oversight for all center activities, including participation in health fairs to recruit and enroll volunteers in various studies, handling of home digital health devices, specimen collection, data processing and curation. Establishes and continuously assesses the effectiveness of the internal controls within the center and compliance with University policies and procedures. Ensures employees are trained on use of proprietary methods and tools for cloud-based data acquisition, curation and processing of home-based recordings. Interfaces with center faculty and staff to ensure achievement of project goals for all NIH-funded research projects and training grants in consultation with the Community Steering Committee. Interfaces with members of the community steering committee to assist in the execution of study protocols and obtaining access to recruitment sites. Ensures acquisition of adequate paperwork to support consultancy in various studies. Oversees development and management of lab technicians and students working on various experimental protocols implemented at Center’s laboratories including the Circadian Laboratory and Media Innovation Laboratory Oversees and manage all pre-award and post-award research administration functions, ensuring high-quality development, review, and submission of proposals, budget setup, monitoring, forecasting, and reporting. Provides strategic guidance to faculty and research teams on funding opportunities, proposal planning, budget development, and compliance requirements. Reviews proposals for accuracy, completeness, sponsor requirements, institutional policy alignment, and regulatory compliance prior to institutional submission. Coordinates internal routing, approvals, and communication with central Sponsored Programs or Grants Offices to ensure timely submissions. Develops and delivers training, templates, and tools that improve proposal preparation efficiency and reduce administrative burden for investigators. Monitors sponsor notices, announcements, and changes in regulations, informing research teams of relevant updates and funding trends. Leads process improvements for pre-award workflows, including standard operating procedures, timelines, and documentation practices. Ensures compliance with sponsor terms, federal regulations (e.g., Uniform Guidance), institutional policies, and audit requirements throughout award lifecycle. Provides expert guidance on allowability of costs, effort commitments, subaward management, procurement, and project modifications. Works proactively with PIs and departmental finance teams to resolve award management issues, reconcile expenses, and prevent compliance risks. Coordinates timely submission of progress reports, financial reports, no-cost extensions, rebudgeting requests, and other sponsor communications. Leads post-award closeout processes, ensuring final financial reconciliations, reporting, and archival of documentation. Identifies and implements process improvements to streamline award management and enhance service to investigators. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Lead IT support services strategy, oversee vendor relationships, and improve service delivery and operational efficiency. | Requires 7+ years in operational management, organizational development, and technical proficiency, with strong communication skills. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-Time Sr. Manager, IT Client Success to work in Miami. The Sr. IT Client Success Manager leads the strategic direction, governance, and continuous improvement of IT client support services across the UHealth enterprise. Oversees vendor relationships, service desk operations, and ITSM process maturity. Drives enterprise-level initiatives to enhance service delivery, user experience, and operational efficiency through data-driven decision-making and stakeholder engagement. Core Responsibilities: • Serves as the strategic voice of the UHealth IT customer across all service delivery channels. • Builds and maintains executive-level relationships with stakeholders and vendor partners. • Leads the development and governance of ITSM processes and platforms, including ServiceNow. • Oversees enterprise-wide service analytics, dashboards, and KPI frameworks. • Provides strategic insights and recommendations based on service performance data. • Manages vendor performance, ensuring SLA/OLA compliance and alignment with IT goals. • Develops and enforces policies that optimize stakeholder and client experiences. • Facilitates executive-level client forums and feedback sessions to inform service strategy. • Owns the strategic relationship with the service desk vendor and internal support teams. • Oversees the onboarding/offboarding experience to ensure consistency and satisfaction. • Leads cross-functional initiatives to resolve systemic service issues and improve outcomes. • Drives integration of third-party systems that enhance service delivery and scalability. • Governs the VIP support program, including reporting and process optimization. • Ensures compliance with University policies and promotes operational integrity across IT services. • Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS • Bachelor's degree in relevant field • Minimum 7 years of relevant experience • Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness. • Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change. • Financial Oversight: Knowledge of financial operations and management. • Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others. • Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. • Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H15

The HR Technology Analyst 2 provides advanced expertise in the design, reporting, and troubleshooting of human resources systems. This role serves as a functional advisor to HR stakeholders, translating business needs into effective technology solutions. | A Bachelor’s degree in human resources, Information Technology, or a related field is required, along with a minimum of 5 years of relevant HR technology experience. Strong proficiency in HR system design and effective communication skills are essential. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. CORE JOB SUMMARY The HR Technology Analyst 2 provides advanced expertise in the design, reporting, and troubleshooting of human resources systems. This role serves as a functional advisor to HR stakeholders, translating business needs into effective technology solutions. The Analyst leads mid- to large-scale projects, ensuring that HR systems support operational efficiency, data integrity, and strategic decision-making. This position plays a critical role in system optimization, report development, and process improvement, partnering with HR leadership and functional teams to deliver technology-enabled solutions that align with organizational goals. CORE JOB FUNCTIONS Designs HR system features, modules, and workflows in alignment with business requirements. Designs, develops, and delivers reports, dashboards, and analytics to support decision-making. Troubleshoots and resolves complex system issues, escalating to technical teams or vendors as needed. Leads functional testing efforts for system enhancements, upgrades, and new feature implementations. Partners with HR stakeholders to assess business processes and recommend system-enabled improvements. Provides subject matter expertise on HR technology to support ongoing operations and project initiatives. Documents system configurations, processes, and reporting structures to ensure knowledge sharing and compliance. Supports data governance, accuracy, and security standards in HR systems. Monitors emerging HR technology trends and recommends opportunities for innovation. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor’s degree in human resources, Information Technology, or related field required. Experience: Minimum 5 years of relevant HR technology experience required. Knowledge, Skills and Attitudes: Strong proficiency in HR system design. Experience with designing and delivering dashboards and analytics. Ability to manage multiple projects and priorities in a fast-paced environment. Strong problem-solving skills with the ability to troubleshoot complex issues. Effective communication and collaboration skills to work with diverse stakeholders. Commitment to process improvement and data integrity. Workday experience in one or more of the following functional areas of Payroll, Benefits, Talent Acquisition, Compensation and/or Talent. UKG WFM experience preferred The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: A12 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The HR Technology Analyst 2 provides advanced expertise in the design, reporting, and troubleshooting of human resources systems. This role serves as a functional advisor to HR stakeholders, translating business needs into effective technology solutions. | A Bachelor’s degree in human resources, Information Technology, or a related field is required, along with a minimum of 5 years of relevant HR technology experience. Strong proficiency in HR system design and effective communication skills are essential. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. CORE JOB SUMMARY The HR Technology Analyst 2 provides advanced expertise in the design, reporting, and troubleshooting of human resources systems. This role serves as a functional advisor to HR stakeholders, translating business needs into effective technology solutions. The Analyst leads mid- to large-scale projects, ensuring that HR systems support operational efficiency, data integrity, and strategic decision-making. This position plays a critical role in system optimization, report development, and process improvement, partnering with HR leadership and functional teams to deliver technology-enabled solutions that align with organizational goals. CORE JOB FUNCTIONS Designs HR system features, modules, and workflows in alignment with business requirements. Designs, develops, and delivers reports, dashboards, and analytics to support decision-making. Troubleshoots and resolves complex system issues, escalating to technical teams or vendors as needed. Leads functional testing efforts for system enhancements, upgrades, and new feature implementations. Partners with HR stakeholders to assess business processes and recommend system-enabled improvements. Provides subject matter expertise on HR technology to support ongoing operations and project initiatives. Documents system configurations, processes, and reporting structures to ensure knowledge sharing and compliance. Supports data governance, accuracy, and security standards in HR systems. Monitors emerging HR technology trends and recommends opportunities for innovation. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: Bachelor’s degree in human resources, Information Technology, or related field required. Certification and Licensing: Refer to department description for applicable certification requirements Experience: Minimum 5 years of relevant HR technology experience required. Knowledge, Skills and Attitudes: Strong proficiency in HR system design. Experience with designing and delivering dashboards and analytics. Ability to manage multiple projects and priorities in a fast-paced environment. Strong problem-solving skills with the ability to troubleshoot complex issues. Effective communication and collaboration skills to work with diverse stakeholders. Commitment to process improvement and data integrity. Workday experience in one or more of the following functional areas of Payroll, Benefits, Talent Acquisition, Compensation and/or Talent UKG WFM experience preferred The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: A12 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

Lead strategic direction and continuous improvement of IT client support services, manage vendor relationships, oversee service desk operations, and drive enterprise initiatives to enhance service delivery and user experience. | Bachelor’s degree with minimum 7 years relevant experience in operational management, organizational development, financial oversight, team leadership, technical proficiency, and strong communication. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-Time Sr. Manager, IT Client Success to work in Miami. The Sr. IT Client Success Manager leads the strategic direction, governance, and continuous improvement of IT client support services across the UHealth enterprise. Oversees vendor relationships, service desk operations, and ITSM process maturity. Drives enterprise-level initiatives to enhance service delivery, user experience, and operational efficiency through data-driven decision-making and stakeholder engagement. Core Responsibilities: Serves as the strategic voice of the UHealth IT customer across all service delivery channels. Builds and maintains executive-level relationships with stakeholders and vendor partners. Leads the development and governance of ITSM processes and platforms, including ServiceNow. Oversees enterprise-wide service analytics, dashboards, and KPI frameworks. Provides strategic insights and recommendations based on service performance data. Manages vendor performance, ensuring SLA/OLA compliance and alignment with IT goals. Develops and enforces policies that optimize stakeholder and client experiences. Facilitates executive-level client forums and feedback sessions to inform service strategy. Owns the strategic relationship with the service desk vendor and internal support teams. Oversees the onboarding/offboarding experience to ensure consistency and satisfaction. Leads cross-functional initiatives to resolve systemic service issues and improve outcomes. Drives integration of third-party systems that enhance service delivery and scalability. Governs the VIP support program, including reporting and process optimization. Ensures compliance with University policies and promotes operational integrity across IT services. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Bachelor’s degree in relevant field Minimum 7 years of relevant experience Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness. Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change. Financial Oversight: Knowledge of financial operations and management. Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H15 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Records Assistant is responsible for delivering high-quality customer service to applicants and managing student enrollment records. This includes reviewing, sorting, and archiving sensitive documents and data related to student records. | A high school diploma is required, with post-secondary education preferred. Candidates should have at least one year of relevant work experience managing records, preferably in a higher education setting. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The Records Assistant is responsible for delivering a high-quality customer service experience to potential applicants, current applicants, and newly admitted students and their families. In addition, this person will be responsible for reviewing, sorting, classifying, maintaining, and archiving documents, data, test scores, and other sensitive information related to a student’s official enrollment records using the University’s student information systems, including Slate, PeopleSoft/CaneLink, PowerFaids, and OnBase. Primary Duties and Responsibilities: Serve as the primary contact via phone and email for student and parent questions and concerns related to student applications and records and serve as the liaison for student records to other University departments. Load and index all documents and files related to undergraduate student records and ensure that the appropriate checklists are satisfied. Ensures that student records are kept secure and confidential and are accurately recorded in the University’s student information system(s). Understands and communicates important concepts related to records management and utilizes a practical approach for ensuring that student records are accurately maintained. Regularly review and manage mismatched records in Slate, manage test scores, and process change requests from EM functional personnel. Assists with the final high school transcript review process. Other duties as assigned. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Minimum Qualifications: Education and Experience Requirements (Essential Requirements): High school diploma required. Post-secondary education preferred. One (1) year of relevant work experience managing records, preferably in a higher education or corporate setting. Any appropriate combination of relevant education and work experience will be considered. Knowledge, Skills, and Abilities: Knowledge of records management concepts is important for this position. Strong attention to details and ability to manage multiple projects and tasks simultaneously is required. Excellent oral and written communication skills and ability to provide excellent customer service to students, parents, and administrators. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: A2 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Epic Analyst 2 serves as a support contact for application end-users, identifying and resolving issues while maintaining the application. They collaborate with various stakeholders to optimize application configuration and provide day-to-day support. | Candidates must have a Bachelor's degree in a related field and a minimum of 3 years of experience as an Epic HB Analyst. Epic HB certification is required, along with strong knowledge of hospital billing workflows and excellent problem-solving skills. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The UHealth-University of Miami Health System IT Department has an opportunity for a full-time Epic Analyst 2. The Epic Analyst 2 assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst 2 facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues. Core Responsibilities: Serves as a support contact for application end‐users. Identifies issues and works to resolve them. Designs, develops, implements, and maintains the application. Supports all phases of testing and document workflow design. Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly. Collaborates with trainers on application changes and new features to develop documentation and training strategies. Assists with analyzing the impact of information technology in clinical work processes. Participates in on-call rotations and support. Attends and participates in applicable committees. Maintains regular communication with team members and participates in weekly project team meetings. Reviews the status of projects and issues on an ongoing basis with leadership. Becomes knowledgeable about UHealth’s policies, procedures, and business operations. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: The Epic HB Analyst is responsible for the design, implementation, support, and optimization of the Epic Hospital Billing module. This role ensures that billing workflows are efficient, compliant, and aligned with organizational goals. The analyst collaborates with operational stakeholders, IT teams, and Epic representatives to deliver high-quality solutions that enhance revenue cycle performance. Experience in automation build/upgrade functions Expertise Hospital Billing Administration along with proficiency in Charging, Contracts, and Claims/Remittance Configure, build, and maintain Epic HB applications to support hospital billing workflows. Analyze and translate business requirements into system specifications and solutions. Lead and participate in system testing, validation, and go-live support. Troubleshoot and resolve application issues, ensuring minimal disruption to billing operations. Collaborate with revenue cycle teams to identify opportunities for workflow optimization. Maintain documentation for system configurations, processes, and training materials. Ensure compliance with regulatory requirements and billing standards. Participate in on-call rotations and provide after-hours support as needed. Support change management processes and adhere to IT governance policies. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS: Bachelor's degree in Healthcare Administration, Information Systems, or related field. Minimum 3 years of experience as an Epic HB Analyst in a healthcare setting. Epic HB certification required; additional Epic certifications (e.g., PB, Resolute, Resolute Hospital Billing Expected Reimbursement Contracts Administration, Resolute Hospital Billing Claims, and Electronic Remittance Administration) preferred. Strong understanding of hospital billing workflows and revenue cycle operations. Excellent problem-solving, communication, and project management skills. Experience with Epic upgrade cycles, testing, and documentation. Familiarity with Epic tools such as Chronicles, Clarity, Charge Router, Contracts, WQ, DNB, and Reporting Workbench preferred Experience working in a multi-hospital or integrated delivery network environment preferred Knowledge of CMS regulations, payer requirements, and billing compliance preferred Ability to communicate effectively in both oral and written form. Ability to maintain effective interpersonal relationships. Ability to recognize, analyze, and solve a variety of problems. Ability to lead, motivate, develop and train others. Proficiency in computer software (i.e. Microsoft Office). Commitment to the University’s core values. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H13 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Business Systems Analyst 3 - Revenue Integrity analyzes clinical and financial data to ensure accurate billing processes and identifies revenue leakage. This role collaborates with various departments to monitor revenue cycle performance and implement best practices. | Candidates should have a Bachelor’s degree and certification in Revenue Integrity, along with a minimum of 5 years of relevant experience. Knowledge of healthcare billing, coding, and experience with EHR platforms is preferred. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The UHealth-University of Miami Health System IT Department has an opportunity for a full-time Business Systems Analyst 3 - Revenue Integrity. The Business Systems Analyst 3 - Central (H) collects detailed data and provides analysis to assist in the development of technology plans and strategies that enhance overall performance, reduce costs, and increase efficiencies. The Business Systems Analyst 3 - Central (H) analyzes established operations, systems, methods, practices, and procedures to evaluate their effectiveness and ultimately makes recommendations for improvements. Additionally, the Business Systems Analyst 3 - Central (H) integrates people, equipment, facilities, and other resources to improve work results, operating efficiency, effectiveness, and productivity. This incumbent assists in the design, delivery, and improvement of in-house software applications, training programs, and related courseware. Core Responsibilities: Reviews, analyzes and triages application issues and cases. Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance. Provides training for internal users. Monitors system availability, working closely with system administrators and business systems analysts. Recommends changes in development, maintenance, and system standards. Develops detailed action plan with goals and target dates and obtains necessary approvals. Maintains ongoing communication and rapport with the management team regarding project activity. Flowcharts existing processes versus improved flow. Prepares time and cost estimates for projects and proposals. Conducts research for best practice models and benchmarking. Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems. Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems to design improved work systems. Designs systems for production and inventory control in buying, storing, handling, and processing of materials and supplies. Designs facilities, management systems, and standard operating procedures. Develops management control systems to aid in financial planning and cost analysis. Improves productivity through the application of technology and human factors. Designs supply chain management standards across the university. Conducts data collection to measure baseline versus improvement, before and after recommendations are implemented. Creates formal presentations for projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved. Participates in continuing quality improvement activities. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: Business Systems Analyst 3 - Revenue Integrity supports the financial health of the organization by ensuring accurate, compliant, and complete charge capture and billing processes. This role is responsible for analyzing clinical and financial data, identifying revenue leakage, and supporting system improvements that enhance revenue integrity across the healthcare enterprise. Working under the direction of the Director of Revenue Integrity Systems, the analyst collaborates with clinical departments, coding teams, IT, and compliance to monitor revenue cycle performance, resolve discrepancies, and implement best practices in charge capture and reimbursement. This position plays a pivotal role in ensuring revenue integrity through: trend reporting and claims analysis, development of payor scorecards, Charge Description Master (CDM) reviews, including impact analysis on all charge, revenue, and CPT code changes, and financial modeling to drive revenue improvement. Staying current with industry trends and emerging technologies is essential to support strategic goals. Charge Capture & Revenue Analysis Review clinical documentation and charge data to ensure accurate and complete billing. Identify trends in missed charges, denials, and underpayments. Conduct root cause analysis and recommend corrective actions. System & Workflow Support Assist in testing and validating revenue cycle system changes and upgrades. Collaborate across IT and operational teams to improve charge capture workflows. Support implementation of automation tools and reporting dashboards. Provide education and feedback to clinical and operational teams on charge capture best practices. Compliance & Documentation Ensure adherence to payer guidelines, coding standards, and regulatory requirements. Participate in internal audits and support external audit responses. Maintain documentation of findings, recommendations, and resolutions. Reporting & Insights Generate and analyze reports on revenue integrity KPIs. Present findings to leadership and operational teams. Support data-driven decision-making and performance improvement initiatives. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE RESPONSIBILITIES: Bachelor’s degree in relevant field Certification in Revenue Integrity required (e.g., CRCR, CHRI, CPC, CPMA). Epic Resolute – Certification or Proficiency preferred Minimum 5 years of relevant experience, 3+ years of experience in revenue cycle management (billing, coding, or financial analysis) preferred Understanding of healthcare billing, coding (CPT, ICD-10, HCPCS), charge capture, and reimbursement methodologies. preferred Experience with major EHR and revenue cycle platforms (e.g., Epic, Cerner) preferred Familiar with state-of-the-art, industry-specific technology and solutions Analytical thinking and attention to detail Demonstrated knowledge project management and change control Proficiency with Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word. Knowledge of operational healthcare, hospital and/or ambulatory and inpatient workflows and medical terminology. Ability to communicate ideas and problem solutions Ability to effectively work with people in other departments and/or outside of the enterprise. Excellent interpersonal skills Outstanding oral and written communication skills Works well independently or as part of a team Any appropriate combination of relevant education, experience and/or certifications may be considered. #LI-AS1 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H12 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Sr. Epic Analyst collaborates with stakeholders and end-users to optimize application configuration and serves as a primary support contact. They initiate design, development, implementation, and maintenance of applications while supporting junior staff in day-to-day operations. | Candidates must have a Bachelor’s degree in a relevant field and Epic Certification in a relevant specialty. A minimum of 5 years of relevant experience is required, along with proficiency in computer software and effective communication skills. | Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami Health (UHealth) System IT Department has an opportunity for a full-time Sr. Epic Analyst. The Sr. Epic Analyst, initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues. Core Responsibilities: Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. Serves as a primary support contact for application end‐users. Initiates the design, development, implementation, and maintenance of the application. Initiates all phases of testing and the documentation of workflow design. Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. Initiates the identification of issues and guides the work to resolve them. Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations. Collaborates with trainers on application changes and new features to develop documentation and training strategies. Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs. Participates in on-call rotations and support and attend and participates in, applicable committees. Maintains regular communication with team members, including participating in weekly project team meetings. Reviews the status of projects and issues on an ongoing basis with leadership. Remains knowledgeable about UHealth’s policies, procedures, and business operations. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS: Bachelor’s degree in relevant field Epic Certification in relevant specialty or field Minimum 5 years of relevant experience Ability to work evenings, nights, and weekends as necessary. Proficiency in computer software (i.e. Microsoft Office). Ability to recognize, analyze, and solve a variety of problems. Ability to communicate effectively in both oral and written form. Ability to lead, motivate, develop and train others. Any appropriate combination of relevant education, experience and/or certifications may be considered. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H14 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.