United Airlines

Lead corporate communications strategy and governance for policy, regulatory, and reputation matters. | 12+ years in corporate communications or media relations with leadership experience and strong strategic and communication skills. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we’re sharing our story with the world in a way that’s clear, consistent and inspiring. Get your pen ready and help us continue to write our next chapter. Job Overview and Responsibilities United Airlines is seeking a strategic Director of Corporate Affairs to own the enterprise strategy, governance, and standards for United's proactive media relations and communications across federal policy, regulatory and corporate reputation matters. Based in Washington, D.C. and reporting to the Managing Director of Global Response and Corporate Communications, this leader partners with others across the company to set United's external-communications strategy for the policy and government-affairs agenda, establishes the media governance frameworks, messaging standards, and spokesperson protocols that guide the enterprise, and leads a multidisciplinary team. The Director works cross-divisionally, translating company and division strategy into their own operating plans and advising executive leadership on reputational risk and enterprise positioning. Accountable for the performance and results of the team and for the outcomes of United's most consequential policy and issues-management efforts, the Director works in close partnership with Government Affairs, Environmental Affairs, United Airlines Ventures, and People Impact to shape a unified corporate narrative. This is a well-rounded leader who can see around corners, set strategy, and mobilize teams and agency partners to execute it. Strategic Ownership and Enterprise Communications Direction: Own United's external communications and issues management strategy for corporate affairs and set the enterprise-wide communications direction for the policy, regulatory, and corporate-impact agenda; develop the annual plan, priorities, and measures of success that execute company and division strategy; and advise executive leadership on positioning and reputational risk while aligning enterprise goals into a cohesive corporate narrative. Governance, Standards, and Policy: Establish and maintain enterprise media governance, including messaging standards, spokesperson and on-background protocols, editorial and approval frameworks, and communications policy, ensuring a consistent and compliant United voice across regions and business units. Team Leadership and Resource Accountability: Lead, develop, and hold accountable a team through subordinate managers; define workforce plans, prioritization, resource allocation, performance standards, and external agency, vendor and advocacy organization relationships to deliver measurable impact against communications standards and timelines. Strategic Media Relations, Reputation, and Crisis Oversight: Drive high-impact national and beltway media coverage and thought leadership, cultivate high-value relationships with bureau chiefs and reporters, and oversee issues management and rapid-response strategy that anticipates and mitigates enterprise reputational risk in high-stakes environments. Protect and Advance United’s License to Operate: Work to identify and insert United’s voice into interrelated, relevant news cycles and trends by understanding how corporate initiatives impact United’s standing with policy makers, regulators and the flying public Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor’s degree in journalism, communications, political science, strategic communications • 12+ years in corporate communications, public affairs, or media relations • 5+ years of people leadership, with demonstrated experience leading teams through subordinate managers and setting communications strategy at an enterprise or divisional level. • Deep, existing relationships with national business, policy, or aviation reporters in Washington, D.C. Proven ability to establish communications standards, frameworks, and governance across an enterprise • Strong understanding of the federal legislative process and regulatory environment • Exceptional writing skills with the ability to distill complex topics for influential audiences. • Ability to thrive in a 24/7 news environment while managing long-term strategic projects. • Enterprise communications and public affairs strategy skills • Media governance, standards and policy development skills • Knowledge of crisis, reputation and issues management • Leadership and talent development skills • Knowledge of policy and regulatory communications • Exceptional written and verbal communication skills • Relationship building and stakeholder management skills • Ability to manage complex issues in a fast-paced environment • Cross-functional collaboration, strategic planning and executive counsel skills • Ability to scan the horizon and identify risk and opportunity • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position • Position is based in Washington D.C. and follows a hybrid schedule What will help you propel from the pack (Preferred Qualifications): • High-level political press experience (Hill, Executive Branch or major agency) • Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. • Applies critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security The base pay range for this role is $159,790.00 to $207,998.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead a team managing 24x7 identity and access operations ensuring secure and compliant access globally. | Bachelor's degree and 5+ years in cybersecurity or identity operations with strong IAM and leadership skills. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Senior Manager– Identity & Access Management Operations leads a high-performing team responsible for delivering secure, reliable, and compliant identity services that enable United's global workforce and critical airline operations. This role operations. oversees 24x7 IAM operational support, including access administration, authentication services, incident resolution, and supplier1/L2 support, while driving service excellence, operational resilience, and continuous improvement. Working closely with cybersecurity, engineering, and business teams, this leader ensures employees and partners have the right access at the right time, protects enterprise assets, and helps advance the next generation of identity capabilities including privileged, non-human, and AI-driven identities. Key Attributes of an Identity & Access Management Operations Leader 1. Identity Operations & Access Management Lead the day-to-day delivery, reliability, and operational performance of United's enterprise identity services. Oversee L1/L2 IAM operations, including access provisioning and deprovisioning, entitlement administration, authentication support, service request fulfillment, operational controls, and access an, and AI-driven identities. Ensure compliance with service levels, security policies, and audit requirements while driving operational excellence and customer satisfaction. 2. Incident Management & Service Recovery Lead identity-related ion activities. Coordinate suppliers, engineering teams, and business stakeholders to resolve service disruptions. Restore access services, communicate impact, and implement corrective actions. Support operational resilience through post-incident review, trend analysis, and continuous improvement. 3. Operational Leadership & Supplier Governance Manage service performance, escalations, backlog health, SLA attainment, and operational governance routines. Lead service reviews and supplier accountability to ensure consistent, high-quality service delivery. Build effective supplier governance models that support operational excellence and service reliability. 4. Operational Readiness & Service Transition Ensure new IAM capabilities are successfully ropriate monitoring, documentation, runbooks, support procedures, knowledge transfer, recovery plans, and continuity controls. Partner with engineering teams to ensure supportability and operational readiness prior to production deployment. Support platform migrations and modernization initiatives by ensuring continuity of service and business readiness. 5. Transformation & Modernization Support Support operational continuity during IAM migrations, platform transitions, and modernizationl documentation, escalation procedures, and service readiness activities are established. Enable successful adoption of new identity capabilities while minimizing business disruption. Support transformation efforts involving IGA modernization, MFA modernization, access management modernization, PAM expansion, non-human identity governance, and AI agent identity governance. 6. Continuous Improvement & Service Excellence Drive service quality through KPI monitoring, trend analysis, problem management, process improvement, audit support, and operational reporting. Measure and improve service performance, customer experience, control effectiveness, and compliance outcomes. Identify automation and process improvement opportunities that reduce manual effort and improve scalability. Monitor operational risks, recurring issues, service performance metrics, and improvement actions. 7. Stakeholder & Vendor Management Partner with cybersecurity, engineering, infrastructure, application teams, and strategic suppliers to resolve operational issues and improve service outcomes. Build strong cross-functional relationships across business, technical, security, and supplier organizations. Lead clear service communications with technical, business, security, and leadership stakeholders. Foster a culture of accountability, collaboration, customer focus, and operational excellence. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree Computer Science, Information Systems, Cybersecurity, Engineering, Business Technology, or related discipline 5+ years of experience in cybersecurity, identity operations, technology operations, infrastructure operations, incident management, supplier operations, or related technology leadership Experience leading or coordinating IAM operations in a large, complex enterprise environment Experience managing IAM service delivery, including access provisioning and deprovisioning, access request fulfillment, entitlement administration, authentication support, and user lifecycle management Working knowledge of identity technologies including Active Directory, Microsoft Entra ID, MFA, SSO, federation, IGA, PAM, service accounts, certificates, secrets, workload identities, and non-human identities Understanding of IAM operational processes, access governance controls, role-based access administration, privileged access management, and audit requirements Strong knowledge of IT service management practices, including incident, request, problem, change, and knowledge management Understanding of L1/L2/L3 support models, operational escalation procedures, service level management, monitoring, runbooks, and support documentation Ability to lead supplier-delivered L1/L2 IAM support services while maintaining effective governance, accountability, and service quality Experience managing operational performance through KPIs, SLAs, backlog management, service reviews, workforce planning, and operational reporting Ability to prioritize and coordinate activities across multiple support teams in a fast-paced operational environment Strong communication and stakeholder management skills with the ability to effectively engage business, technical, security, and supplier organizations Ability to coach, mentor, and develop team members while fostering a culture of customer service, accountability, collaboration, and continuous improvement Experience coordinating identity-related incidents, service restoration activities, escalation management, vendor engagement, and post-incident reviews Ability to lead incident communications and provide clear status updates to technical, business, security, and leadership stakeholders Ability to analyze incident trends, operational risks, service performance metrics, and recurring i value="18">Knowledge of operational resiliency, disaster recovery, business continuity, recovery testing, and production support readiness practices Experience supporting the transition of new IAM capabilities into production operations through knowledge transfer, operational documentation, support procedures, monitoring, and training Ability to support platform migrations and modernization initiatives by ensuring operational readiness, supportability, and continuity of service Experience operating in dual-run or hybrid environments where legacy and target-state identity platforms coexist during transformation activities Knowledge of IAM compliance requirements, audit controls, access certifications, privileged access governance, and security policy enforcement Experience supporting internal and external audits, control validation activities, remediation efforts, and operational risk management programs Ability to ensure operational processes align with established security, compliance, and service management requirements Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree Advanced study in cybersecurity, technology operations, identity security, or business resilience Experience leading a team through production operations, identity platforms, incident command, or large-scale transformation environments CISSP, CISM, ITIL, PMP, CRISC, or equivalent security, identity, resilience, supplier management, or technology operations certifications Experience with airline, transportation, regulated, or 24x7 mission-critical environments Experience with AI agent identity governance, non-human identity lifecycle, privileged identity operations, and service continuity Experience managing large managed service providers or equivalent operational suppliers Experience building operational governance models, supplier scorecards, and executive service reviews Experience implementing production readiness gates, recovery readiness, break-glass procedures, tabletop exercises, and continuity controls Experience supporting large-scale identity transformations such as IGA modernization, MFA modernization, access management modernization, PAM expansion, non-human identity governance, or AI agent identity governance programs Exposure to passwordless, Zero Trust, multi-cloud IAM, threat modeling, risk assessments, or transportation-sector requirements The base pay range for this role is $140,600.00 to $183,108.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead procurement activities to reduce costs while maintaining quality and supplier service levels through category strategies and supplier relationship management. | Bachelor's degree with 2+ years in procurement, sourcing, supply chain, or finance, plus strong analytical, project management, and negotiation skills in a hybrid work environment. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals. Job Overview and Responsibilities We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals. The Global Procurement - Strategic Sourcing Manager for Onboard Products, actively leads strategic procurement activities for non-aircraft onboard items that customers see, use, and experience during their journey with United Airlines. This includes onboard amenities and potential partnerships. The role focuses on achieving significant initial cost reductions while maintaining and improving product quality and supplier service levels that enhance the United brand. This position partners closely with key stakeholders in the Onboard Products team and cross-functional support teams to develop effective cost reduction strategies and implementation plans, ensuring projects are delivered on time and on budget. Support execution of category plans and procurement strategies for designated categories Execute and deliver across annual savings targets Maintain category expertise (suppliers, rates, etc.) and contribute to supplier selection and benchmarks/bids when appropriate Develop knowledge and expertise in a spend category as needed Proactively maintain knowledge of diverse suppliers and offer options as appropriate Lead Continuous Improvement initiatives within specific categories Supports supplier relationships, monitor contract compliance across all contracts, and actively manages procurement risk Maintain and develop relationships with stakeholders including Division Leads, Operational Field Team, Legal, IT Security to support department stakeholder Create and manage Request for Information (RFI), Request for Quote (RFQ), and Request for Proposal (RFP) documents to solicit bids and evaluate suppliers Leverage Coupa knowledge to streamline purchasing, track orders, and manage supplier relationships Utilize criteria such as cost, quality, delivery, and capacity to select the best suppliers Please note: This is a Chicago-based, hybrid role requiring 3 days in-office per week. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree 2+ years of experience in Procurement, Sourcing, Supply Chain, Analytics, and/or Finance Strong problem-solving and analytical skills Ability to partner Extensive planning and project management proficiency Deep contracts and category knowledge; solid understanding of supplier economics Strong internal and external negotiation and influencing skills; demonstrated ability to make tough decisions Ability to build strong and effective working relationships with internal business partners and suppliers Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree Business, Supply Chain, Finance CPM (Certified Purchasing Manager) Successful, multi-year track record in Procurement Knowledge of Total Cost of Ownership (TCO) concepts and strategic procurement process Experience with Coupa or other Procurement/Spend Management platforms Ability to act as a change agent who seeks out and advocates for new and innovative solutions to meet business needs The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead enterprise-wide IT projects focusing on IT Asset Management and ServiceNow solutions, managing all project phases and resources. | Bachelor's degree and 3+ years leading large-scale technology or ServiceNow projects with proficiency in Jira and Confluence. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Project Manager – Information Technology is responsible for leading diverse, complex, enterprise-wide technology initiatives, with a primary focus on IT Asset Management (ITAM) and ServiceNow-enabled solutions. Coordinates all phases of project and program delivery, including planning, execution, governance, timelines, quality, budget, and resource management. Drives multiple interconnected workstreams spanning IT Asset Management, ServiceNow ITSM, CMDB, infrastructure, endpoint and hardware lifecycle management, software asset management, compliance, procurement, finance, vendor management, field service operations, and business stakeholder teams. The Project Manager – Information Technology provides leadership and support to PMO Project Managers as needed, ensuring project plans are executable, dependencies are identified and managed, and delivery remains on schedule and within budget. Tracks key milestones and deliverables, proactively identifies risks, develops mitigation strategies, and escalates issues appropriately to support informed decision-making. Serves as a bridge between technical, operational, business, and executive stakeholders, ensuring alignment on priorities, governance, and business outcomes throughout the project lifecycle. Manages efforts to coordinate cross functionally to estimate project scope, tasks and cost. Manages efforts to coordinate and support project delivery within committed budget, schedule and quality. Identify and communicate risks and mitigation plans in collaboration with stakeholders. Coordinate effectively across multiple workgroups to plan for resources and resource assignments. Manage project plans in a complex, dynamic environment, revising needs to meet changing requirements, tracking impact to budget and schedule. Communicate accomplishments and forecast budgets. Qualifications What’s needed to succeed (Minimum Qualifications) Bachelor's degree in Computer Science, Business Management, or Business Administration or equivalent field of study. 3+ years of Senior Project Manager, Program Manager, or Sr Program Manager experience leading large-scale, cross-functional technology, ITSM, ITAM, or ServiceNow initiatives in enterprise environments. Familiarity with Clarity, Confluence, Jira, or similar tools. Experience in Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and related project reporting or executive communication tools. Budgeting and Resource Management. Project Tracking. Ability to work a hybrid schedule (2-3 days in office per week). Must be legally authorized to work in the United States for any employer without sponsorship. Successful completion of interview required to meet job qualification. Reliable, punctual attendance is an essential function of the position. What will help you propel from the pack (Preferred Qualifications) Familiarity with Agentic AI. Prior airline or large enterprise operations experience, particularly supporting infrastructure, endpoint, service management, field operations, procurement, compliance, or technology support teams. Proven experience managing complex ServiceNow implementations, enhancements, integrations, and transformation initiatives. Expertise delivering ServiceNow ITSM solutions, including Service Catalog, CMDB, ITAM, and Field Service Management. The base pay range for this role is $112,480.00 to $146,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead enterprise IAM implementation and operations, managing vendor and compliance while driving strategic roadmap. | Bachelor's degree and 5+ years IAM experience with 3+ years leadership, deep technical knowledge of IAM protocols, and US work authorization. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Senior Manager– Enterprise Identity and Access Management Operations is a technical leader responsible for implementing transformative capabilities for our workforce and enterprise Identity and Access Management (IAM). Engages with many teams across the airline implement a best-in-class identity solutions that secure, improve and enrich our employee experience and digital assets. The Sr. Manager of Identity and Access Management has primary responsibility for the management and operation of United’s IAM processes and tools. Key Attributes of an Enterprise IAM Operations Leader 1. Operational Excellence & Service Ownership Owns end-to-end IAM service health, availability, and operational performance. Establishes and governs operational runbooks, support processes, escalation procedures, and incident management. Drives SLA/SLO achievement, queue management, and service quality metrics. Ensures stable delivery of workforce, privileged, machine, and non-human identity services 2. Strong Identity Domain Expertise Demonstrates working knowledge across: Identity Governance & Administration (IGA) Access Management and Federation Single Sign-On (SSO) Multi-Factor Authentication (MFA) Privileged Access Management (PAM) Service Accounts and Machine Identities Workforce and Alumni Identity Services AI Agent and Non-Human Identity Controls 3. Metrics-Driven Leadership Defines operational KPIs and dashboards. Uses data to drive decisions and improvements. Monitors ticket volumes, SLA attainment, system availability, onboarding throughput, certification completion, and operational risk indicators. Produces executive-ready operational reporting. 4. Vendor & Managed Service Governance Oversees supplier performance and managed-service providers. Holds vendors accountable for contractual obligations, service levels, quality, and documentation. Ensures clear ownership between internal teams and external providers. Drives continuous service improvement through performance reviews and governance forums. 5. Incident, Problem & Risk Management Leads operational response and recovery efforts. Ensures appropriate escalation paths and executive communications. Performs root-cause analysis and drives corrective actions. Balances operational resilience with cybersecurity risk reduction. 6. Governance & Compliance Orientation Ensures IAM controls are operating effectively and consistently. Maintains audit evidence and supports regulatory examinations. Enforces identity standards, policies, and operational procedures. Partners with Risk, Audit, and Compliance functions to address findings and control gaps. 7. Cross-Functional Leadership Successfully collaborates with: Security Operations Infrastructure & Cloud Teams Application Owners Service Desk HR and Workforce Administration Architecture & Engineering Teams Risk and Compliance Organizations 8. Continuous Improvement Mindset Identifies automation opportunities to reduce manual effort. Improves provisioning, de-provisioning, certification, and access request processes. Drives operational efficiency, standardization, and scalability. Champions a product-oriented operating model for IAM services. Contribute to and execute the Identity and Access Management (IAM) vision and roadmap Execute IAM program management, governance, and lead technical teams to ensure alignment with strategy and vision The aim is to determine accurate system access across multiple platforms Ensure IAM solutions are meeting security and business objectives and outcomes by establishing metrics that lead to actions for improvement Continuously improve and innovate our IAM capabilities to drive value, enhance our employee experience and secure our digital assets Support with the multi-factor authentication process to improve employee experience with various United systems Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree Cybersecurity, Risk Management, Computer Science 5 years in Identity and Access Management technologies, processes, and capabilities and including at least 3 years of leadership experience leading and coaching teams/people to their highest potential Developed/executed roadmaps Identity and Access Management (IAM) capabilities and led cross-functional execution to drive initiatives to completion Deep understanding of IAM technologies, controls, and best practices (LDAP, directories, certificates, SAML/OAUTH, MFA, Entra, Adaptive Authentication, PKI, IGA, and MDM) Working knowledge of IAM principles in cloud first environment Understanding of PCI, SOX, HIPAA, EU-GDPR regulations and for IAM Know how to influence technology teams to deliver a frictionless employee identity experience Experience influencing teams and stakeholders without direct authority over them Coached individuals & leaders at multiple levels able to demonstrate tangible results Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and driving changes Built relationships with stakeholders across all levels and departments Excellent communication skills at all levels of organization Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree 9+ years of experience in STEM field The base pay range for this role is $140,600.00 to $183,108.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead technology transformation projects to improve business process efficiencies and report success via KPIs. | Bachelor's degree with 3-5 years project or change management experience and proficiency in MS Office. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities Technical Operations includes the maintenance and overhaul of our aircraft. This role will lead and oversee moderate to large technology transformation projects within Technical Services, work cross-functionally with all divisions of United, and identify critical players, roles, and root causes to define a new business process and implement it for efficiencies. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams, and more. Map out current business processes, working cross-functionally to identify the root cause, define effective solutions, and implement Provide technical substantiation and written process to findings, along with financial support and tracking Oversee projects such as Business Automation Workflow and Document Management Transformation Report on projects to upper management Determine how to proceed with projects and possible updates to those projects based on the data analytics Plan and implement Training and Change Management Track key KPIs and other metrics indicating the success of transformation projects Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor’s degree in business, engineering or related field or equivalent work experience 3 – 5 years of relevant work experience Project, Program or Change management experience Knowledge of GSE/FX equipment and safety procedures MS Office skilled in Excel and Access to data manipulation and analysis Effective communication skills, both written and verbal Experience running complex projects Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): PMP in Project Management or PROSCI or other CM Certification The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead end-to-end procurement process transformation and system automation across Source-to-Pay ecosystem. | Bachelor's degree with 3+ years experience required; master's degree and 5+ years preferred in related procurement and system optimization roles. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals. Job overview and responsibilities The Global Procurement (GP) organization at United Airlines is responsible for sourcing and procuring goods and services, as well as managing relationships with third-party suppliers. GP’s role is critical in driving operational efficiency by overseeing the entire procure-to-pay process and ensuring the strategic acquisition of goods and services essential to the airline’s success. We are committed to optimizing costs, maintaining supplier quality, and ensuring compliance with regulatory and sustainability standards, all while supporting operational excellence and aligning with United’s broader business objectives. This role leads the end-to-end transformation of procurement processes and systems across the Source-to-Pay (S2P) ecosystem. It is responsible for assessing current-state processes, designing future-state operating models, and driving standardization and harmonization across all business functions that interact with the S2P lifecycle. The role also serves as a technical champion with expertise in system configuration, reporting, automation, and process optimization. By identifying system inefficiencies, operational bottlenecks, and integration gaps, this individual drives practical solutions that improve user experience, system performance, and overall process effectiveness. Acting as a bridge between Procurement, IT, System Administrators, and business stakeholders, this role translates business requirements into scalable digital solutions, system configurations, and data-driven process improvements. The individual will partner closely with stakeholders to identify pain points, prioritize enhancements, and continuously improve the procurement technology ecosystem. Workflow Optimization & Innovation: Support the designing and streamlining procurement workflows to enhance system/product efficiency. Work with cross-functional teams to implement best practices and suggest process improvements. Ensure that procurement technology aligns with compliance, security, and business objectives. Monitor KPIs and user feedback to measure system effectiveness and identify further enhancements. Identify opportunities for innovation in procurement systems and digital tools. Product Ownership & Enhancements Support to implement procurement system enhancements based on business needs. Define and prioritize Coupa (or any procurement product) features, enhancements, and system improvements. Act as the first point of contact for system users, for troubleshooting issues, and support. Work with IT and relevant teams to track, escalate, and resolve system-related issues. Collaborate with IT and developers to translate business requirements into technical solutions. Continuously assess and suggest opportunities for automation, simplification, and efficiency gains. Drive user adoption and training, ensuring smooth implementation of new features. Work in an agile environment, participating in sprint planning, backlog grooming, and system testing. Leadership & People management: Act as the primary liaison between Global Procurement (GP), IT, and business users to ensure procurement system enhancements meet operational needs. Gather feedback from end-users, leadership, and cross-functional teams to improve product functionality. Train and develop individuals and all team members on relevant products, systems, and tools. Support change management efforts by communicating product updates, leading training. Lead stakeholder engagement and training to maximize system effectiveness Please note: This is a Chicago-based, hybrid role with an in-office requirement of apx. 3 days per week. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree Finance, Risk, Supply Chain, or another business-related field 3+ years of experience in related field Highly analytical with excellent problem-solving skills Strong communication, negotiation and relationship building skills Strong cross functional leadership skills Strong process mapping and change management skills Experience with both internal stakeholder and supplier relationship management, Ability to work independently Efficient conflict resolution skills Excellent market information analysis skills and supply market knowledge Skilled in strategic minded project management Works well in high-paced cross-functional environment Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree in Industrial Engineering, IT, or related fields 5+ years of experience in the following areas: - Procurement systems, or familiar with Source-to-Pay (S2P) process, - Process mapping and process optimization - System configuration, automation, and low-code/no-code tools (i.e. able to build applications, workflows, automations) - Troubleshooting issues, and reduce reliance on System Admin PMP Proficient in process mapping, change management, data analysis and visualization, reporting and business intelligence tools The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com