United Airlines

Lead procurement activities to reduce costs while maintaining quality and supplier service levels through category strategies and supplier relationship management. | Bachelor's degree with 2+ years in procurement, sourcing, supply chain, or finance, plus strong analytical, project management, and negotiation skills in a hybrid work environment. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals. Job Overview and Responsibilities We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals. The Global Procurement - Strategic Sourcing Manager for Onboard Products, actively leads strategic procurement activities for non-aircraft onboard items that customers see, use, and experience during their journey with United Airlines. This includes onboard amenities and potential partnerships. The role focuses on achieving significant initial cost reductions while maintaining and improving product quality and supplier service levels that enhance the United brand. This position partners closely with key stakeholders in the Onboard Products team and cross-functional support teams to develop effective cost reduction strategies and implementation plans, ensuring projects are delivered on time and on budget. Support execution of category plans and procurement strategies for designated categories Execute and deliver across annual savings targets Maintain category expertise (suppliers, rates, etc.) and contribute to supplier selection and benchmarks/bids when appropriate Develop knowledge and expertise in a spend category as needed Proactively maintain knowledge of diverse suppliers and offer options as appropriate Lead Continuous Improvement initiatives within specific categories Supports supplier relationships, monitor contract compliance across all contracts, and actively manages procurement risk Maintain and develop relationships with stakeholders including Division Leads, Operational Field Team, Legal, IT Security to support department stakeholder Create and manage Request for Information (RFI), Request for Quote (RFQ), and Request for Proposal (RFP) documents to solicit bids and evaluate suppliers Leverage Coupa knowledge to streamline purchasing, track orders, and manage supplier relationships Utilize criteria such as cost, quality, delivery, and capacity to select the best suppliers Please note: This is a Chicago-based, hybrid role requiring 3 days in-office per week. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree 2+ years of experience in Procurement, Sourcing, Supply Chain, Analytics, and/or Finance Strong problem-solving and analytical skills Ability to partner Extensive planning and project management proficiency Deep contracts and category knowledge; solid understanding of supplier economics Strong internal and external negotiation and influencing skills; demonstrated ability to make tough decisions Ability to build strong and effective working relationships with internal business partners and suppliers Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree Business, Supply Chain, Finance CPM (Certified Purchasing Manager) Successful, multi-year track record in Procurement Knowledge of Total Cost of Ownership (TCO) concepts and strategic procurement process Experience with Coupa or other Procurement/Spend Management platforms Ability to act as a change agent who seeks out and advocates for new and innovative solutions to meet business needs The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead enterprise-wide IT projects focusing on IT Asset Management and ServiceNow solutions, managing all project phases and resources. | Bachelor's degree and 3+ years leading large-scale technology or ServiceNow projects with proficiency in Jira and Confluence. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Project Manager – Information Technology is responsible for leading diverse, complex, enterprise-wide technology initiatives, with a primary focus on IT Asset Management (ITAM) and ServiceNow-enabled solutions. Coordinates all phases of project and program delivery, including planning, execution, governance, timelines, quality, budget, and resource management. Drives multiple interconnected workstreams spanning IT Asset Management, ServiceNow ITSM, CMDB, infrastructure, endpoint and hardware lifecycle management, software asset management, compliance, procurement, finance, vendor management, field service operations, and business stakeholder teams. The Project Manager – Information Technology provides leadership and support to PMO Project Managers as needed, ensuring project plans are executable, dependencies are identified and managed, and delivery remains on schedule and within budget. Tracks key milestones and deliverables, proactively identifies risks, develops mitigation strategies, and escalates issues appropriately to support informed decision-making. Serves as a bridge between technical, operational, business, and executive stakeholders, ensuring alignment on priorities, governance, and business outcomes throughout the project lifecycle. Manages efforts to coordinate cross functionally to estimate project scope, tasks and cost. Manages efforts to coordinate and support project delivery within committed budget, schedule and quality. Identify and communicate risks and mitigation plans in collaboration with stakeholders. Coordinate effectively across multiple workgroups to plan for resources and resource assignments. Manage project plans in a complex, dynamic environment, revising needs to meet changing requirements, tracking impact to budget and schedule. Communicate accomplishments and forecast budgets. Qualifications What’s needed to succeed (Minimum Qualifications) Bachelor's degree in Computer Science, Business Management, or Business Administration or equivalent field of study. 3+ years of Senior Project Manager, Program Manager, or Sr Program Manager experience leading large-scale, cross-functional technology, ITSM, ITAM, or ServiceNow initiatives in enterprise environments. Familiarity with Clarity, Confluence, Jira, or similar tools. Experience in Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and related project reporting or executive communication tools. Budgeting and Resource Management. Project Tracking. Ability to work a hybrid schedule (2-3 days in office per week). Must be legally authorized to work in the United States for any employer without sponsorship. Successful completion of interview required to meet job qualification. Reliable, punctual attendance is an essential function of the position. What will help you propel from the pack (Preferred Qualifications) Familiarity with Agentic AI. Prior airline or large enterprise operations experience, particularly supporting infrastructure, endpoint, service management, field operations, procurement, compliance, or technology support teams. Proven experience managing complex ServiceNow implementations, enhancements, integrations, and transformation initiatives. Expertise delivering ServiceNow ITSM solutions, including Service Catalog, CMDB, ITAM, and Field Service Management. The base pay range for this role is $112,480.00 to $146,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead enterprise IAM implementation and operations, managing vendor and compliance while driving strategic roadmap. | Bachelor's degree and 5+ years IAM experience with 3+ years leadership, deep technical knowledge of IAM protocols, and US work authorization. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Senior Manager– Enterprise Identity and Access Management Operations is a technical leader responsible for implementing transformative capabilities for our workforce and enterprise Identity and Access Management (IAM). Engages with many teams across the airline implement a best-in-class identity solutions that secure, improve and enrich our employee experience and digital assets. The Sr. Manager of Identity and Access Management has primary responsibility for the management and operation of United’s IAM processes and tools. Key Attributes of an Enterprise IAM Operations Leader 1. Operational Excellence & Service Ownership Owns end-to-end IAM service health, availability, and operational performance. Establishes and governs operational runbooks, support processes, escalation procedures, and incident management. Drives SLA/SLO achievement, queue management, and service quality metrics. Ensures stable delivery of workforce, privileged, machine, and non-human identity services 2. Strong Identity Domain Expertise Demonstrates working knowledge across: Identity Governance & Administration (IGA) Access Management and Federation Single Sign-On (SSO) Multi-Factor Authentication (MFA) Privileged Access Management (PAM) Service Accounts and Machine Identities Workforce and Alumni Identity Services AI Agent and Non-Human Identity Controls 3. Metrics-Driven Leadership Defines operational KPIs and dashboards. Uses data to drive decisions and improvements. Monitors ticket volumes, SLA attainment, system availability, onboarding throughput, certification completion, and operational risk indicators. Produces executive-ready operational reporting. 4. Vendor & Managed Service Governance Oversees supplier performance and managed-service providers. Holds vendors accountable for contractual obligations, service levels, quality, and documentation. Ensures clear ownership between internal teams and external providers. Drives continuous service improvement through performance reviews and governance forums. 5. Incident, Problem & Risk Management Leads operational response and recovery efforts. Ensures appropriate escalation paths and executive communications. Performs root-cause analysis and drives corrective actions. Balances operational resilience with cybersecurity risk reduction. 6. Governance & Compliance Orientation Ensures IAM controls are operating effectively and consistently. Maintains audit evidence and supports regulatory examinations. Enforces identity standards, policies, and operational procedures. Partners with Risk, Audit, and Compliance functions to address findings and control gaps. 7. Cross-Functional Leadership Successfully collaborates with: Security Operations Infrastructure & Cloud Teams Application Owners Service Desk HR and Workforce Administration Architecture & Engineering Teams Risk and Compliance Organizations 8. Continuous Improvement Mindset Identifies automation opportunities to reduce manual effort. Improves provisioning, de-provisioning, certification, and access request processes. Drives operational efficiency, standardization, and scalability. Champions a product-oriented operating model for IAM services. Contribute to and execute the Identity and Access Management (IAM) vision and roadmap Execute IAM program management, governance, and lead technical teams to ensure alignment with strategy and vision The aim is to determine accurate system access across multiple platforms Ensure IAM solutions are meeting security and business objectives and outcomes by establishing metrics that lead to actions for improvement Continuously improve and innovate our IAM capabilities to drive value, enhance our employee experience and secure our digital assets Support with the multi-factor authentication process to improve employee experience with various United systems Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree Cybersecurity, Risk Management, Computer Science 5 years in Identity and Access Management technologies, processes, and capabilities and including at least 3 years of leadership experience leading and coaching teams/people to their highest potential Developed/executed roadmaps Identity and Access Management (IAM) capabilities and led cross-functional execution to drive initiatives to completion Deep understanding of IAM technologies, controls, and best practices (LDAP, directories, certificates, SAML/OAUTH, MFA, Entra, Adaptive Authentication, PKI, IGA, and MDM) Working knowledge of IAM principles in cloud first environment Understanding of PCI, SOX, HIPAA, EU-GDPR regulations and for IAM Know how to influence technology teams to deliver a frictionless employee identity experience Experience influencing teams and stakeholders without direct authority over them Coached individuals & leaders at multiple levels able to demonstrate tangible results Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and driving changes Built relationships with stakeholders across all levels and departments Excellent communication skills at all levels of organization Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree 9+ years of experience in STEM field The base pay range for this role is $140,600.00 to $183,108.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead technology transformation projects to improve business process efficiencies and report success via KPIs. | Bachelor's degree with 3-5 years project or change management experience and proficiency in MS Office. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. Job overview and responsibilities Technical Operations includes the maintenance and overhaul of our aircraft. This role will lead and oversee moderate to large technology transformation projects within Technical Services, work cross-functionally with all divisions of United, and identify critical players, roles, and root causes to define a new business process and implement it for efficiencies. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams, and more. Map out current business processes, working cross-functionally to identify the root cause, define effective solutions, and implement Provide technical substantiation and written process to findings, along with financial support and tracking Oversee projects such as Business Automation Workflow and Document Management Transformation Report on projects to upper management Determine how to proceed with projects and possible updates to those projects based on the data analytics Plan and implement Training and Change Management Track key KPIs and other metrics indicating the success of transformation projects Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor’s degree in business, engineering or related field or equivalent work experience 3 – 5 years of relevant work experience Project, Program or Change management experience Knowledge of GSE/FX equipment and safety procedures MS Office skilled in Excel and Access to data manipulation and analysis Effective communication skills, both written and verbal Experience running complex projects Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): PMP in Project Management or PROSCI or other CM Certification The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead end-to-end procurement process transformation and system automation across Source-to-Pay ecosystem. | Bachelor's degree with 3+ years experience required; master's degree and 5+ years preferred in related procurement and system optimization roles. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals. Job overview and responsibilities The Global Procurement (GP) organization at United Airlines is responsible for sourcing and procuring goods and services, as well as managing relationships with third-party suppliers. GP’s role is critical in driving operational efficiency by overseeing the entire procure-to-pay process and ensuring the strategic acquisition of goods and services essential to the airline’s success. We are committed to optimizing costs, maintaining supplier quality, and ensuring compliance with regulatory and sustainability standards, all while supporting operational excellence and aligning with United’s broader business objectives. This role leads the end-to-end transformation of procurement processes and systems across the Source-to-Pay (S2P) ecosystem. It is responsible for assessing current-state processes, designing future-state operating models, and driving standardization and harmonization across all business functions that interact with the S2P lifecycle. The role also serves as a technical champion with expertise in system configuration, reporting, automation, and process optimization. By identifying system inefficiencies, operational bottlenecks, and integration gaps, this individual drives practical solutions that improve user experience, system performance, and overall process effectiveness. Acting as a bridge between Procurement, IT, System Administrators, and business stakeholders, this role translates business requirements into scalable digital solutions, system configurations, and data-driven process improvements. The individual will partner closely with stakeholders to identify pain points, prioritize enhancements, and continuously improve the procurement technology ecosystem. Workflow Optimization & Innovation: Support the designing and streamlining procurement workflows to enhance system/product efficiency. Work with cross-functional teams to implement best practices and suggest process improvements. Ensure that procurement technology aligns with compliance, security, and business objectives. Monitor KPIs and user feedback to measure system effectiveness and identify further enhancements. Identify opportunities for innovation in procurement systems and digital tools. Product Ownership & Enhancements Support to implement procurement system enhancements based on business needs. Define and prioritize Coupa (or any procurement product) features, enhancements, and system improvements. Act as the first point of contact for system users, for troubleshooting issues, and support. Work with IT and relevant teams to track, escalate, and resolve system-related issues. Collaborate with IT and developers to translate business requirements into technical solutions. Continuously assess and suggest opportunities for automation, simplification, and efficiency gains. Drive user adoption and training, ensuring smooth implementation of new features. Work in an agile environment, participating in sprint planning, backlog grooming, and system testing. Leadership & People management: Act as the primary liaison between Global Procurement (GP), IT, and business users to ensure procurement system enhancements meet operational needs. Gather feedback from end-users, leadership, and cross-functional teams to improve product functionality. Train and develop individuals and all team members on relevant products, systems, and tools. Support change management efforts by communicating product updates, leading training. Lead stakeholder engagement and training to maximize system effectiveness Please note: This is a Chicago-based, hybrid role with an in-office requirement of apx. 3 days per week. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree Finance, Risk, Supply Chain, or another business-related field 3+ years of experience in related field Highly analytical with excellent problem-solving skills Strong communication, negotiation and relationship building skills Strong cross functional leadership skills Strong process mapping and change management skills Experience with both internal stakeholder and supplier relationship management, Ability to work independently Efficient conflict resolution skills Excellent market information analysis skills and supply market knowledge Skilled in strategic minded project management Works well in high-paced cross-functional environment Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree in Industrial Engineering, IT, or related fields 5+ years of experience in the following areas: - Procurement systems, or familiar with Source-to-Pay (S2P) process, - Process mapping and process optimization - System configuration, automation, and low-code/no-code tools (i.e. able to build applications, workflows, automations) - Troubleshooting issues, and reduce reliance on System Admin PMP Proficient in process mapping, change management, data analysis and visualization, reporting and business intelligence tools The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead strategic, high-impact digital commerce and omnichannel projects in hospitality, managing end-to-end delivery and stakeholder alignment. | 6-10+ years project management experience, strong stakeholder management, hospitality systems knowledge, PMP certification, and experience with cloud commerce platforms. | Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Location Must be local or willing to relocate to Miami, FL. About the Job You're Considering The Project Manager will lead strategic, highimpact initiatives across the Commerce and OmniChannel ecosystem within the Hospitality Industry. This role is responsible for driving endtoend Project delivery-including digital commerce transformation, guest experience enhancement, propertybased technology modernization, and integrated omnichannel capabilities across mobile, web, inproperty, and partner platforms. Leads project execution within a revenue management-focused program, driving delivery of business-facing tools and self-service capabilities. LOCATION: Local to Miami or willing to relocate to Miami, FL. Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. • They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way. • Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests. • PM's are responsible for the overall projectorengagement plan, budget, structure, schedule and staffing requirements for the delivery organization. • PM's ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards. Your Role • Responsible for managing end-to-end project lifecycles, including planning, execution, monitoring, and successful delivery within defined timelines and scope. • Collaborates closely with cross-functional teams to deliver scalable, user-focused solutions that enhance commercial outcomes. • Oversees prioritization, resource coordination, and status reporting to ensure transparency and accountability throughout the project lifecycle. • Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement. • PMs are responsible for the translation of the client's complex business requirements into formal agreements. • For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. • This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution. • Define and execute the strategic Project roadmap for commerce and omnichannel initiatives supporting hospitality operations, loyalty, bookings, payments, and guestfacing digital experiences. • Lead largescale, crossfunctional initiatives spanning digital commerce (reservation systems, POS, digital ordering, mobile checkin/out, payments, etc.). • Drive alignment across product, engineering, operations, marketing, and property teams to ensure Project success. • Own endtoend Project execution, including requirements gathering, solution design, resource planning, budgeting, milestone tracking, risk mitigation, and stakeholder communication. • Oversee multiple interconnected workstreams and ensure deliverables meet quality, timeline, and dependency requirements. • Implement governance models, dashboards, KPIs, and status reporting for executive leadership. • Apply deep industry expertise in hotel operations, guest experience flows, revenue management, and property technology ecosystems. • Lead initiatives integrating omnichannel capabilities: mobile app, website booking engines, CRM, loyalty platforms, property systems, call centers, kiosks, and partner channels. • Support modernization of core hospitality systems (PMS, POS, CRS, RMS) and their integrations with commerce platforms. • Manage relationships with technology vendors, systems integrators, hotel brand teams, franchise owners, and operational leadership. • Ensure stakeholder expectations are clearly defined and consistently met or exceeded Your Skills and Experience • 6-10+ years experience in Project or project management, preferably within hospitality, travel, retail, or global commerce environments. • Proven project manager with experience supporting revenue or commercial systems initiatives. • Demonstrates strong stakeholder management skills, effective communication, and a track record of successfully delivering business-facing technology solutions in dynamic environments. • Demonstrated experience delivering omnichannel or digital commerce Projects at scale. • Strong understanding of hospitality operations and systems (PMS, CRS, POS, RMS, loyalty systems). • Proven ability to manage complex, multistakeholder enterprise Projects. • Exceptional communication, executivelevel presentation, and leadership skills. • Strong analytical and problemsolving abilities • Experience with cloudbased commerce and integration platforms (e.g., Salesforce Commerce, Adobe Commerce, Oracle Hospitality, Sabre, Amadeus, NCR, Shiji). • PMP, PgMP, Agile/Scrum certifications. • Experience with global or multiproperty hospitality organizations. The base compensation range for this role in the posted location is: $82,082- $233,740 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) • Life and disability insurance • Employee assistance programs • Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Lead and develop delivery teams to deploy software across enterprise endpoints using modern device management tools. | Requires 4+ years IT and people management experience, knowledge of endpoint management tools, and strong project management skills. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities This Manager - Endpoint Software Delivery leads and develops high-performing delivery teams by setting clear expectations, fostering technical excellence, and ensuring every engineer is empowered, supported, and equipped to deliver software and applications across enterprise workstations and mobile platforms using modern device management tools. The role builds a culture of accountability, transparency, and continuous improvement, ensuring the team has the skills, tools, and guidance needed to scale software delivery effectively across United’s enterprise. The manager maintains strong cross-organizational relationships with broader engineering teams, application owners, product partners, cybersecurity, and operational business units to streamline release readiness, deployment planning, validation, and post-deployment monitoring. Serving as the central point for escalation and coordination, this leader ensures the team remains aligned with business priorities and delivers consistently reliable, high-quality outcomes. • Coaches and mentors team members to stretch beyond their comfort zones and adopt new techniques that drive success • Ensures staff have the skills and resources to excel by providing coaching, training, and opportunities for growth to improve their skills • Fosters an inclusive work environment that promotes diversity, cooperation, and commitment to achieving team goals and deliverables • Utilizes expertise and leadership skills to define project objectives, develop detailed delivery plans, schedules, resource plans, and status reports, provides advanced support for employees and contractors end users to evaluate and support operational changes, enhancements, and modifications to platform or software packages based on operational or security related needs • Helps design, test, evaluate, implement and support various platforms (hardware, operating systems, software and system tools) • Provides direct technical support guidance in life cycle planning, problem management, integration and systems programming • Collaborates with senior business and technology leaders to drive strategic initiatives • Develop, maintain, and communicate delivery KPIs, dashboards, release performance metrics, and quality indicators to leadership, provide timely, accurate information and status updates • Drives United’s technology best practices, processes and functions with mentoring from senior leaders in the Infrastructure and Engineering organizations • Coordinates release readiness activities, deployment scheduling, change planning, and post-deployment validation for applications, updates, patches, and OS/firmware releases • Leads the implementation of releases, upgrades, and changes into the environment while interfacing with the senior leaders, internal/external business partners, vendors and contractors • Partners with cybersecurity teams to ensure compliance with secure configuration and enterprise risk-management practices • Serves as the primary escalation and coordination point for deployment issues, release blockers, and cross team dependencies • Oversees the creation and maintenance of runbooks, deployment documentation, and standardized operating procedures • Implements automation opportunities to reduce manual effort, eliminate rework, and increase reliability Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree in Information Technology or Business Administration • Minimum of 4+ years of IT experience • Minimum of 4+ years of people management experience with direct reports • General knowledge of various IT disciplines such as desktop, laptop and mobility, end user devices, Window OS, Mac OS, iOS, MDM, Voice, O365, Conference Room Collab Technology • Excellent organization and communication skills with a strong background in project management, • Strong understanding of infrastructure, telecommunication, mobility, end point standards/practices, and excellent customer service skills • Understanding of software lifecycle management, including catalog accuracy, EOL/EOS planning, governance, and asset reclamation • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • 5+ years of IT experience • 5+ years of people management experience with direct reports • Familiarity with endpoint management tools (e.g., Intune, Workspace ONE, JAMF) and their use in device configuration, application deployment, and lifecycle operations • Experience with software and/or hardware asset lifecycle management, including catalog accuracy, EOL/EOS planning, governance, and asset reclamation • Working knowledge of observability, telemetry, AI-driven insights, and automated remediation workflows in endpoint environments The base pay range for this role is $112,480.00 to $146,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead delivery and support of cloud-native finance analytics applications and partner with finance and AI teams to deliver scalable solutions. | Requires 7+ years IT experience with software engineering focus, 3+ years leadership managing teams, expertise in AWS, C#/.NET, data analytics, and strong stakeholder management. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description The Sr. Manager IT Application Development – Finance Data, Analytics will lead a team that builds and operates cloud-native applications, services, and custom analytics solutions supporting FP&A and Controllership. This role partners closely with Finance stakeholders, Enterprise Data Engineering, and Enterprise AI teams to deliver scalable solutions In addition to delivering new capabilities, this role is accountable for supporting existing finance analytics and traditional reporting, enabling reliable onboarding and ingestion of finance data into the United data hub (UDH). Product delivery, operations, and modernization • Lead delivery of high-quality software applications and custom analytics services that meet finance requirements for reliability, auditability, governance, and performance. • Support and enhance existing finance analytics solutions and traditional reports, ensuring stability through close/forecast cycles and improving performance and maintainability over time. • Deliver modern calculation and insight capabilities that support profitability and cost allocation use cases. • Partner with Data Engineering on ingestion and pipelines; define finance requirements and data contracts, onboard finance data into the UDH, and support production readiness, data quality, cataloging, and governance. • Scale finance adoption of the UDH and self-service analytics through United-approved tools and certified datasets. • Partner with Enterprise AI teams to jointly deliver finance AI use cases (AI/ML, GenAI, Agentic) from concept through production. • Drive predictable delivery through Agile practices, disciplined release management, and strong production support processes. • Partner with Finance leaders as a trusted advisor—translating business outcomes into actionable technical strategies and roadmaps. Qualifications Qualifications • Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field. • 7+ years of progressive IT experience with a strong focus on software engineering / application development, including building cloud-native services or data-intensive applications at enterprise scale. • 3+ years of leadership experience managing teams and/or complex cross-functional initiatives. • Demonstrated experience delivering modern cloud-based solutions using AWS and modern engineering practices (CI/CD, DevSecOps, observability). • Strong engineering fundamentals including API/service design, event-driven patterns, resiliency, performance tuning, and secure SDLC practices. • Experience working with modern cloud and analytics technologies such as: • AWS (ECS, Lambda, EventBridge, SQS, S3) • C#/.NET services and API-based integrations • Databricks, Apache Spark, Python • Delta Lake, Unity Catalog (including SQL Serverless capabilities) • Amazon Redshift • Power BI or similar analytics consumption tools • Experience supporting production services and/or analytics platforms (monitoring, incident management, operational readiness). • Foundational knowledge of AI/ML and agentic AI concepts sufficient to lead production use cases with Enterprise AI partners. • Strong stakeholder management skills and ability to translate finance needs into clear technical plans and delivery outcomes. Preferred Qualifications • Master’s degree in a related field. • Experience modernizing or refactoring legacy solutions into cloud-native architectures and operating them at scale. • Experience delivering calculation-intensive or rules-driven finance solutions (allocations, scenario modeling, forecasting, anomaly detection) with explainability and auditability requirements. • Experience with data quality and observability frameworks. • Experience with MLOps/LLMOps and operational monitoring for AI-enabled solutions. • Airline industry experience. The base pay range for this role is $140,600.00 to $183,108.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Design and develop scalable backend software solutions with a focus on legacy systems and performance improvements. | Senior-level experience in software engineering with strong backend development skills, though lacking specific .Net core and AWS expertise. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Exciting opportunity to join best-in-class digital technology team at United Airlines as a Senior Developer, where you will design and develop high-performance applications using AWS cloud services. This role focuses on leveraging AWS technologies to create scalable, secure and efficient solutions. Your work will ensure that our software products meet the highest standards of performance and reliability, driving business success and innovation. The ability to collaborate with cross-functional teams are essential for success in this role. This is a Chicago based, hybrid position and candidates must be eligible to work for any employer. · Translate product strategy and requirements into suitable, maintainable and scalable solution design according to existing architecture guardrails · Have a holistic view of how an engineering solution adds value and ties into the defined business outcomes; provide options for how the solution could be evolved to provide even more value · Use an experimental mindset to identify, evaluate and recommend alternative design options which take target environment, performance security requirements and existing systems into account · Build and deliver simple, effective solutions that fully meet user needs, functional and compliance requirements, and quality standards. Ensure on-time delivery while continuously eliminating waste, including unnecessary documentation and inefficient methodologies · Drive testing and deployment of software solutions, including ensuring automated testing to ensure solution quality · Identify and share best practices with other teams as well as produce necessary documentation Qualifications Minimum Requirements: · Bachelor's degree in computer science, Engineering, or related field · 4+ years of experience with .Net core and AWS development · Strong hands-on experience designing and building scalable microservices and distributed systems · Experience with cloud-native development, ideally on AWS (Lambda, API Gateway, DynamoDB, S3, ECS/EKS, Step Functions) · Good understanding of RESTful APIs, JSON schemas, versioning, and API-first design · Experience with event-driven architectures and streaming technologies (Kafka/Kinesis) · Familiarity with graph databases (AWS Neptune, Neo4j) or a strong willingness to learn · Solid knowledge of CI/CD pipelines, automated testing, Git, and DevOps best practices · Understanding of data quality, validation, and enrichment patterns in real-time systems · Excellent problem-solving skills and attention to detail · Strong communication and collaboration skills Preferred Requirements: · Previous experience working on customer data, data platforms, customer 360 profile service, or graph-based system is a strong plus · Experience with Python The base pay range for this role is $109,820.00 to $142,936.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead and mentor quality engineering teams to deliver high-quality software through strategic planning and automation. | Requires 3+ years managing quality engineering programs, hands-on test automation experience, and familiarity with CI/CD and GenAI testing tools. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities As a Quality Engineering Manager of Information Technology at United, you will be responsible for the delivery of excellence through strategic resource planning and automation focused quality initiatives. You’ll lead and mentor both onsite and offshore Quality Engineering teams, ensuring they take full ownership of deliverables and uphold the highest standards. In this role, you will be accountable for governing quality efforts across multiple projects and/or large programs with several quality engineering & testing workstreams. You’ll collaborate closely with application teams and organizational leadership to influence best in class quality practices and advance TMMi test maturity across the enterprise. • Govern functional and non-functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non-functional teams • Offer creative solutions to solve complex problems such as technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities, etc. • Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology • Develop and implement strategies to improve Quality Engineering practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling) • Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments • Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications, using test automation principles and AI-first approach • Research and resolve people and project issues; provide recommendations; escalate to senior management as needed Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree in Computer science, Information technology or similar • 3+ years of Quality Engineering experience with managing large enterprise programs • 3+ years of hands-on experience implementing Test Automation framework • 3+ years of hands-on experience in automation scripting with Selenium or Playwright. • 3+ years of experience in supporting release automation (CICD) and application performance testing • 1+ years of experience in using GenAI & Agents to expedite functional and non-functional validation • Willing and able to travel domestic/internationally (up to 10%) • Listening, communication, partnership and negotiation skills • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Previous airline experience • Understanding of GenAI testing technologies • CSTE or any other Test Automation related certifications • Test Management Tools: Jira, Zephyr, Microsoft Test Management (ADO) • Automation: Hands-on exposure to Playwright/Selenium, Ready API/Rest Assured, Postman, SeeTest, or any others to automate API's, UI and Mobile applications • Continuous Integration and Deployment: Harness/Github Actions or any other tools • Understanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred) The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead development team to design and deliver cloud-based contact center platform software. | 7+ years leading solution development, AWS microservices knowledge, managing cross-functional teams, and strong stakeholder management. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Job overview and responsibilities The Senior Manager - Customer Care Technologies position will lead a development team in the continued design and development of a modern, cloud-based contact center platform. This position will collaborate cross functionally with our business partners and other technology teams to design, develop and integrate user interfaces and services that meets the business needs. This position will have a focus on rapid agile development, leading highly efficient development teams, and developing the architecture and development roadmap for the most critical contact center tool. You will be responsible for one of the major customer channels at United and enabling our agents through modern and scalable technology and delivery methodologies. • Technology & Product Delivery • Responsible for overseeing the development and delivery of high-quality software applications that meet business requirements and user needs • Accountable for delivering projects within scope, schedule, and budget, as well as managing stakeholder expectations. • Responsible for continuous improvement initiatives – standard methodology scalable architecture, code quality, automation, security • Engage developers and business users to design, develop, and integrate user interfaces and services that meet business needs • Identify areas for process improvement and implement changes to improve efficiency and effectiveness • Must be adaptable to changing designs and to adding performance enhancements • Ensure that software development projects are completed on time, within scope, and within budget • Provide technical guidance and mentorship to team • Manage project risks and issues, and develop contingency plans to mitigate them • Leadership • Delivery Management - Develop project plans, timelines, and budgets and manage them throughout the project lifecycle • Technology Lifecycle Management - Ensure platforms adhere to enterprise information security and risk mandates, resolve & remediate out of compliance technologies • Communicate with partners to manage expectations and ensure alignment with project goals • Accountable for administrative management of 5-10 IT professionals, either as direct reports or sourced – HR administration, Time Reporting, etc. • Provide leadership by establishing department and individual’s goals • Responsible for assessing and recommending improvements to the organization structure, roles and responsibilities Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor’s degree • Computer Science, Information Technology, Business, or related field preferred • 7+ years’ experience with focus on leading solution development & delivery across technology environments. • Experience managing large scale cross-functional teams or complex initiatives with demonstrated ability to influence senior management and key stakeholders. • Knowledge of AWS based microservices architecture and backend development • Expertise managing platforms in production, ensuring high availability, resiliency, compliance and alignment to enterprise operational mandates. • Proven track record in leading SDLC processes, quality engineering, release management and production support disciplines with modern engineering organizations. • Agile development environment with ability to drive predictable delivery, prioritization and iterative value realization • Ability to translate business outcomes into clear technical strategies and execution plans • Demonstrated success in stakeholder management. Risk management and driving alignment across product, operations and engineering teams. • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Expertise implementing case management solutions within a contact center, service or sales environment • Knowledge or experience with CRM solutions like Salesforce, Microsoft Dynamics, or comparable CEM platforms. • Airline industry experience The base pay range for this role is $140,600.00 to $183,108.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead large-scale transformation initiatives to improve operational performance and customer experience through strategic leadership and process optimization. | Experience in process improvement, strategic leadership, cross-functional collaboration, and ability to manage and mentor teams in continuous improvement methodologies. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Analytics and Innovation (Ai) team at United Airlines works to innovate, transform, and solve complex business problems resulting in significant and measurable enterprise impact through the application of deep cross-functional business expertise and advanced analytics.  We work with business and technology partners across the enterprise (e.g. Airport Operations, Contact Centers, Network Planning, Revenue Management, Digital Products, Human Resources, etc.) to influence strategic decisions, enterprise strategy, business process, and to help connect the dots.   The Senior Engagement Manager, Transformation & Process Optimization leads the scoping, prioritization, and resourcing of large-scale initiatives that strengthen operational performance, customer experience, and enterprise value across the airline. This role provides people leadership, strategic thought partnership, and disciplined execution while ensuring alignment with enterprise priorities, driving cross-functional alignment and sustainable change. The Senior Engagement Manager builds continuous improvement capability by coaching and developing talent within the team and across the organization, fostering a culture grounded in accountability, problem-solving, and operational excellence. They oversee a team that applies Lean Six Sigma and other process methodologies, program management, change management, time-and-motion studies, statistical analysis, and model development and validation to deliver measurable, sustainable results. Through strong executive presence and close collaboration with senior leaders, business-owner thinking, and disciplined prioritization, the role ensures the organization delivers measurable, long-term improvements for the company. • Strategic Leadership & Transformation: • Partner with Director to define and execute strategy for the Transformation & Process Optimization organization • Serve as a trusted advisor and thought partner to senior leaders across operational, commercial, and customer-facing functions • Lead cross-functional transformation programs that drive service, quality, efficiency, and cost improvements • Apply structured problem-solving and Lean Six Sigma methodologies to deliver sustainable results • Partner with Digital Technology and AI teams to integrate process improvement, data, and technology solutions • People Leadership & Capability Building: • Mentor team members on leadership / influential leadership, communication, stakeholder management, and technical CI skills • Provide timely, actionable performance feedback and support career development plans • Lead the change management in delivery of key initiatives • This role has the potential to become a people leader in the future. Conflict Resolution & Relationship Management: • Navigate complex environments, effectively managing conflict, competing priorities, and cross-functional dependencies • Build strong, trust-based relationships with leaders and teams at all levels of the organization • Influence without authority to drive alignment, adoption, and change across diverse business functions • Business Ownership & Resource Management: • Manage team resource planning, workload allocation, and project prioritization to ensure delivery excellence • Recommend staffing strategies and manage resource constraints in alignment with enterprise priorities • Monitor performance metrics and ensure initiatives deliver clear, quantifiable business outcomes • Demonstrate a business-owner mindset – balancing strategic thinking with value creation • Operational Excellence & Governance: • Apply analytical rigor and process optimization to solve critical business problems • Ensure consistent application of CI and project management standards, tools, and governance practices • Establish routines for project tracking, risk mitigation, and executive reporting • Support the Director in preparing executive-level updates, portfolio reviews, and strategic communications • Continuous Improvement Mindset & Culture: •

Translate business requirements into detailed user stories and collaborate with cross-functional teams to deliver Salesforce-based solutions. | Requires 5+ years as a Salesforce analyst in enterprise IT, strong communication, technical understanding, and experience with agile methodologies. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Job overview and responsibilities The Sr. Business Analyst will be working with motivated teams on highly visible and valuable internal and customer-facing Salesforce-based products. This position requires an excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams, and leadership in an Agile environment. · Translates high-level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value. · Facilitates agile rituals such as inception, iteration and story kickoff, estimation sessions and help to keep team up-to-date with changes in priorities and to be available to answer questions quickly. · Works with User Experience (UX) analysts to ensure prototypes convey story intent Works with Dev and QA to understand the boundaries of any given story · Contributes to overall definition of strategy and scope, including working with business stakeholders to understand ‘why’ we are working on something before development begins. · Identifies opportunities for improvement across product, process and team · Comfortable training clients on Salesforce and newly built features · Contribute in Salesforce-based model and designs for the solution. · Demonstrated knowledge of the Salesforce.com sales cloud development environment including but not limited to items such as custom objects, declarative functionality, process builders, and workflows · Capable of working on Salesforce data and reports. · Be able to handle multiple projects and initiatives and support different business units. · Monitor progress of deliverables, keep dependent teams and projects informed on progress; take corrective action if deliverable cannot be met or if higher priorities disrupt prior commitments · Support the Enterprise Quality Assurance team to ensure they can properly perform function and non-functional testing · Review and validate QA test plans; support the QA team during test execution. Qualifications Required · Bachelor’s Degree · Experience as Salesforce analyst. Working with business and being able to translate in Salesforce terms for developers and help in high level design flow. · Proven experience generating technical requirements and generating complex process maps · Solid knowledge of business analysis best practices, functional design, and application delivery methodology · 5+ years of prior experience as an analyst working within an enterprise IT organization · While not a developer, candidate should possess a high-level understanding of IT systems and architecture to support discussions and communications · Strong multi-tasker, proven experience handling multiple roles and projects simultaneously · Experience working with cross-functional, global teams to deliver commitments on-time and on-budget · Excellent analysis, problem solving and decision-making skills · Attention to detail · Strong planning and organizational skills · Strong communication skills – verbal, written, and presentation · Able to provide direction, tools and process support to less senior employees · Works independently · Proficiency with Microsoft Office, Visio, and agile tools (Azure DevOps and JIRA) · ‘Can do’ attitude, willing to take on new challenges with a desire to continually grow · Must be legally authorized to work in the United States for any employer without sponsorship · Successful completion of interview required to meet job qualification · Reliable, punctual attendance is an essential function of the position · Effective Communication (verbal + written) Preferred Computer Science, Information Systems, Engineering or other related field · Airline Maintenance systems development is a PLUS · Salesforce certifications The base pay range for this role is $109,820.00 to $142,936.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Analyze business requirements, collaborate with stakeholders, and deliver data-driven insights to support IT and business strategies. | Requires 3+ years in business analysis, proficiency with analytics tools, agile methodologies, and strong communication skills. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Job overview and responsibilities The Senior Business Analyst will be responsible for understanding and documenting business requirements by providing strategic insights and recommendations for business improvement. In this role, you will facilitate the development of solutions that effectively meet business needs. The role involves working closely with stakeholders to define and prioritize business requirements and ensure that the solutions developed by IT align with business strategy. This role emphasizes deep understanding of application technologies, stakeholder collaboration, and the use of predictive analytics to enhance analytics and decision-making. The role: • Business Insights and Analysis: • Conduct deep-dive analyses into complex data to uncover trends and provide actionable insights • Utilize predictive analytics to forecast future scenarios and advise on potential business impacts • Tool Proficiency: • Effectively use analytical tools such as Power BI, OBIEE, Oracle Analytics, and Data Bricks to gather and interpret data, supporting business decision-making • Collaboration with Stakeholders: • Work directly with business units, including application and development teams, to define data requirements and business objectives • Translate these business needs into analytical projects • Collaborate closely with developers to ensure that application analytics tools and systems are developed in alignment with both the technical roadmaps and business strategies • Simplify the communication bridge between digital technology stakeholders and technical teams to support effective implementation and ongoing enhancements • Project Management and Methodology: • Utilize Agile methodologies to manage multiple analytics projects, ensuring alignment with broader business goals and timely delivery of outcomes • Presentation and Reporting: • Prepare and present reports to senior management detailing findings, with clear visualizations and strategic recommendations to guide business decisions Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree in computer science, Business or related field • 3+ years of experience in a business analysis role, preferably within a Digital Technology focused team. • Proven track record of delivering actionable business insights and managing analytical projects • Strong understanding of business analysis principles, methodologies, and best practices • Familiarity with agile project management methodologies, particularly Scrum and Kanban • Excellent verbal and written communication skills, with the ability to translate complex data into understandable reports and presentations • Proficiency in data analysis and analytics, including the ability to interpret and communicate insights from data • Proven ability to work effectively with cross-functional teams and influence business decisions through data-driven insights • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Master's degree • Relevant certifications in business analysis, such as CBAP (Certified Business Analysis Professional) or certification in Agile methodologies like Scrum or Kanban • Training or certification in analytics tools used in financial analysis, such as Power BI or Oracle Analytics, is advantageous The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Conduct financial and industry analysis to support investment decisions in emerging technologies. | Bachelor's degree with 2+ years in finance, investment banking, or related fields and strong financial analysis skills. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals. Job overview and responsibilities This individual will conduct industry research, build financial models, create presentation materials, and help coordinate due diligence as we pursue investments in emerging and innovative technologies. They will be responsible for evaluating business use cases for startup and early-stage companies primarily in emerging aerospace, aircraft, commercial and other operational technologies that drive significant value and asymmetric return for the company. • Research target companies/industries in emerging technologies • Maintain competitive intelligence on industry trends regarding new technologies • Lead and conduct scenario analysis for varied investment structures • Build, maintain, and take ownership of three-statement financial and transactional models on target companies • Lead and participate in introductory calls with management teams of target companies • Work closely with both the Senior Manager, Director, and Managing Director of United Airlines Ventures to support all active deal negotiations • Manage/coordinate with primary business units regarding commercial use cases for emerging technologies as well as other support stakeholders throughout the company including Legal, Government Relations, Corporate Communications, Accounting, Investor Relations, FP&A and Tax • Supports portfolio company management by tracking operational and financial milestones, preparing financial summaries and reports, cash flow forecasts and assessments (including evaluating the need and timing of capital raises) • Prepare presentation material for investment committees, transaction execution, value creation, and monitoring • Synthesize all due diligence findings into investment memorandums, presentations, and comprehensive diligence reports Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree • 3 + years of experience in either the airline industry or 2+ years in investment banking, venture capital or private equity • Prior experience in a finance, strategy, or consulting organization • Strong background in financial and business strategy analysis • Experience building three-statement financial models and performing comprehensive valuation analyses • Self-starter with entrepreneurial approach, intellectual curiosity • Solid project management skills • Ability to manage workload effectively and deliver quality work on schedule • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • 3+ years of investment banking, management consulting, or private equity • Master's degree • MBA • 1+ years of airline industry experience • Experience in undertaking due diligence processes and reviewing finance and legal documentation • Ideal candidate also has interest (personal and professional) in aviation, travel, energy, and sustainability The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Support evaluation and execution of partnerships, investments, and M&A transactions through financial analysis and cross-functional collaboration. | Requires 2+ years in finance or consulting with strong financial and business strategy analysis skills and proficiency in Excel and PowerPoint. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description We believe that inclusion helps us thrive and grow at United across our collaborative Finance teams consisting of Financial Planning & Analysis, Internal Audit, Treasury, Global Procurement, Controllership, Investor Relations and more. These teams provide the financial fuel that keeps our operation running from providing detailed analyses of financial planning, performance, and forecasts to managing our investments and financial strategies. Our Finance team plays an integral role in making our airline profitable and successful by meeting our financial goals. Job overview and responsibilities The Corporate Development and Strategy team is an agile group focused on shaping the future of United Airlines through external partnerships, investments, and strategic initiatives. This role is an opportunity to support the evaluation and execution of partnerships, investments, and M&A transactions. The individual will work closely with senior team members to conduct financial analysis, develop insights on industry trends, and collaborate with cross-functional stakeholders across the company. • Conduct competitive and market research across the aerospace and travel ecosystem (e.g., Global Distribution Systems, Travel Management Companies, loyalty programs, and ancillary products/services) • Support the development and maintenance of financial models, including three-statement models and valuation analyses • Perform scenario and sensitivity analyses for potential investment and partnership structure. Assist in the evaluation of potential investment, partnership, and M&A opportunities • Participate in introductory calls and diligence processes with external partners and target company management team • Contribute to the preparation of materials for investment committees and senior leadership, including presentations and investment memoranda • Support portfolio company monitoring by tracking performance metrics, preparing financial summaries, and assisting with valuation and cash flow analyses • Synthesize research and diligence findings into clear, structured presentations and reports Qualifications What’s needed to succeed (Minimum Qualifications): • BS in related field • 2+ years in investment banking, corporate development, private equity or management consulting • Strong background in financial and business strategy analysis • Prior experience in a finance, strategy or consulting organization • Experience with PowerPoint, Word and Excel, including building three-statement financial models and performing comprehensive valuation analyses • Self-starter with entrepreneurial approach, intellectual curiosity • Strong project management skills • Ability to manage workload effectively and deliver quality work on schedule • Ability to travel up to 30% • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • MBA preferred • Experience in undertaking due diligence processes and reviewing finance and legal documentation • Ideal candidate also has interest (personal and professional) in aviation and travel The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead and coordinate onboard product and service initiatives to enhance customer and employee experience while managing cross-functional stakeholder relationships. | Bachelor's degree with 3+ years relevant experience, strong analytical and project management skills, and ability to work with diverse stakeholders in a fast-paced environment. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Key Responsibilities: The Senior Analyst – Onboard Experience supports the strategy, design, implementation and measurement of onboard products and service profiles that enhance the onboard customer & employee experience and drive commercial value. This role manages a broad portfolio that may include food & beverage products and equipment, service design, and strategic partnerships. The Senior Analyst partners cross-functionally with internal stakeholders (including but not limited to Procurement, Inflight, Catering Operations, Menu Design, and Supply Chain) and external suppliers to lead projects from ideation into executed onboard solutions that balance customer experience, competitive landscape, and overall Hospitality objectives. This role should bring an analytical background and be willing to work on multiple projects in a fast-paced environment. • Lead coordination of onboard service changes and serve as the primary liaison between internal stakeholders to design and deliver service enhancements • Coordinate the development and execution planning for onboard product initiatives, including supporting RFP development and assessing responses, design input, and rollout implementation • Collaborate with partners to develop data-driven insights and action plans related to onboard hospitality and monitor competitive landscape trends • Support execution food & beverage partnerships / activations with external partners • Maintain a matrix of onboard offerings across all cabins and markets, including benchmarking to identify gaps and improvement opportunities • Develop presentations, reports, and materials to communicate updates, insights, and recommendations • Manage multiple concurrent onboard initiatives across product, service, and partnership workstreams to ensure timely execution and alignment across stakeholders Note: This is a Chicago-based hybrid role with in-office requirements 50% of the time. Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree in Business, Hospitality Management, Marketing, Business Analytics or related field • 3+ years of relevant experience • Ability to solve complex operational problems and work in a fast-paced environment • Experience communicating with a diverse group of stakeholders and ability to influence without direct authority • Exceptional analytical background with demonstrable modeling experience • Strong communication skills (verbal, written, listening) with an ability to communicate clearly and concisely to leaders of varying levels • Detail oriented and highly organized, with ability to multi-task and work independently • Experience in project management on large, cross-functional projects • General interest in customer experience onboard United aircraft, with a particular focus on food, beverage, & inflight service flows What will help you propel from the pack (Preferred Qualifications): • 2+ years of airline or hospitality experience • Prior experience with Inflight Services, Catering, and/or Airport Operations workgroups • Knowledge of onboard catering, service design, or inflight product development • Familiarity with customer satisfaction metrics and data analysis tools • Leadership exposure and speaking presence • Experience supporting new products launches or services at scale United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. The base pay range for this role is $81,795.00 to $106,602.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead and coordinate pilot pathway programs ensuring alignment, compliance, and continuous improvement through data-driven decision making and stakeholder collaboration. | Requires 4+ years aviation or related business experience, project management skills, strong communication, and ability to manage cross-functional initiatives. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Job overview and responsibilities The Program Manager will be responsible for overseeing and coordinating multiple pilot pathway initiatives, including Aviate and Military Pathway Programs, to ensure alignment with organizational expectations and goals. This role supports a variety of pilot strategy programs, policies, projects, and technology efforts and requires a comprehensive understanding of all pathway initiatives. Reporting to the Senior Manager – Aviate and Pilot Strategy, the Program Manager will lead efforts in program reporting, compliance tracking, and performance analysis, while identifying and resolving inefficiencies across workflows. This position acts as a key cross-functional partner, collaborating closely with Pilot Hiring, UAX Commercial, HR, and other departments to ensure seamless execution and integration of program components. The ideal candidate will possess strong leadership, project management, and communication skills, with the ability to present insights and performance data to executive stakeholders and partner organizations. This role offers an opportunity to lead stakeholder meetings, manage high-impact relationships, and drive continuous improvement through data-informed decision-making. • Strategy and program design - Lead strategic efforts to identify and improve programs aligned with defined team objectives • Support Sr Manager in strategy, KPI, objective, and goal creation and implementation • Lead cross-functional collaboration between Pilot Hiring, UAX Commercial, Human Resources, and other internal stakeholders to drive seamless execution of pilot pathway programs, while identifying and resolving operational inefficiencies through structured project management and continuous process improvement • Program management: Manage key program components to support the needs of Aviate and the Military program, including the Aviate Coaching and Development program, Aviate Leave of Absence and employee program, participant compliance and offboarding, travel privileges, and customer support (e.g. HelpHub and ServiceNow) • Analytics / Reporting - Determine data and sources for analysis and reporting • Conduct, interpret, and utilize data analysis to assess program performance, areas of opportunity, forecast future needs, and influence strategic decisions • Develop effective reporting and visualizations to meet program needs • Technology - Serve as the subject matter expert for all technology platforms supporting the Aviate and Military Pathway Programs, including My Aviate, Salesforce, Foundry, and Azure DevOps (ADO), ensuring systems are leveraged effectively to drive program success and scalability • Utilize technology to support and enhance participant, prospective, partner, and United stakeholder needs and experiences • Create dashboard and forecast models to support strategic decision making • Development – Coordinate and manage efforts to identify and analyze participant performance for areas of opportunity • Create and oversee implementation of recommendations to implement development opportunities or policy updates to improve participant preparedness and performance at UAL • Engagement: Support Aviate engagement efforts by providing insights, industry trend analysis, and program data to inform innovative engagement strategies and drive pilot pipeline success • Serve as the relationship manager for UAX and 135 partner organizations, fostering strong partnerships, providing performance reporting and data-driven insights • Program Compliance: Develop and maintain comprehensive documentation and program reporting to support stakeholder evaluations and presentations Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree or 4 years of relevant work experience in Aviation/Aeronautics, Business, Industrial Engineering, Communications, or related field • 4+ years of airline/aviation business experience, or related field • Knowledgeable of Aviate program to ensure alignment and consistency across all stakeholders and Aviate initiatives • Project management experience • Excellent presentation delivery skills • Organization skills and multitasking abilities • Must work well in a highly collaborative and fluid work environment • Communicating, facilitating, or presenting to large audiences and key stakeholders • Possesses solid communication, multitasking, & analytical skills as well as project management capabilities • Able to coordinate inter-departmentally • Ability to think strategically and recommend solutions to identified problem • Able to listen, assess and identify appropriate resources and communicate the solution • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Experience with project management tools and techniques • Airline/aviation business experience • Experience working directly with pathway programs, pilot hiring/recruiting • Data analytics experience or related field • Business acumen • Private Pilot License (PPL) or higher The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead catering operations and logistics ensuring safety, compliance, and operational efficiency. | Requires 2+ years of relevant experience, strong communication skills, and ability to manage vendor partnerships and operational teams. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities As the Supervisor, Catering Operations & Logistics, the role will promote safety and compliance in all we do. Whether on the ramp, in food production, or away from work, keeping each other safe is top of mind. This role will demonstrate our commitment to partnership. This role will provide oversight and direction to our airport and catering partners as they perform the daily tasks required to support the operation. United are good stewards of our resources. This role supports a continual focus on responsible use of United Airlines’ equipment and materials, warehouse management practices, inventory ordering and stock management, as well as waste reduction efforts. United are focused and aligned on objectives. This role supports knowledge of, and ensures compliance with United’s policies and procedures, as well as the understanding and awareness of performance metrics and reports. This is a hands-on leadership role suited for an early-career operations professional with 2-3 years of experience in a fast-paced, shift-based environment. • Shift Leadership & Operational Execution: • Ensure production readiness, food safety and safety compliance, quality standards, and on-time departures • Develop clear communication channels with vendor caterer and United operational teams • Coordinate IRROPS event response in real time • Complete required reporting and escalate operational risks as needed • Performance, Auditing & Regulatory Compliance: • Lead root cause reviews and support corrective actions in partnership with corporate and catering safety & food safety teams • Conduct regular audits ensuring compliance with Catering Operations Business Manual, United Airlines Safety Standards, and other regulatory requirements • Support investigations into safety incidents including corrective action planning • Facilitate partnership with United Airlines Food Safety and operational Safety/Security teams • Promote safety awareness and ensure regulatory and food safety compliance • Cross-functional Collaboration: • Serve as a supporting liaison between Catering vendor and local airport personnel including Inflight, Airport Operations and other similar groups • Support meetings, channels of communication and other forums for robust information sharing and planning at the local level • Serve as point of escalation and support for Catering vendors • Serve as consultant and subject matter expert as needed providing guidance and advice to catering partners and local operating groups • Coach frontline teams on processes and catering technology systems • Regularly interface with field and CSC-based Catering leadership teams, to provide for adequate situational awareness and obtain support as needed • Change Management: • Provide direct support to catering partners on-site in the kitchens for new initiatives such as technology enhancements, changes to United’s performance management system, new process adoption, etc. • Partner with CSC and leadership teams to support change management and communication plans for initiatives • Provide on-site support and monitoring of adoption and success for new initiatives • Coordinate execution of new menu concepts and service enhancements Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree or 4 years of relevant work experience in Business, Operations, Engineering or Related Fields • Minimum 2 years equivalent or similar work experience • Strong decision-making and communication skills • Ability to work flexible schedule to cover operationally critical days of week, rotating shifts, weekends, and holidays • Ability to travel up to 50% • Advanced skills in Microsoft Office suite • Must possess exceptional planning and organizational skills, along with strong written and oral communication skills • Proven track record to work independently, in controlled and uncontrolled operation environments, and in a team environment • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): • Bachelor's degree in Industrial, Mechanical or Manufacturing Engineering • Safety Management systems • HACCP, PCQI or equivalent food safety certificates • 2+ years of vendor management, airline catering, airport operations • Lean Six Sigma Green Belt certification • Process Improvement experience • Manufacturing Process experience • Prior team lead or supervisory experience preferred The base pay range for this role is $66,500.00 to $86,616.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead implementation of digital risk and compliance programs, evaluate cybersecurity controls, perform risk assessments, conduct audits, develop policies, and mentor junior team members. | Bachelor's degree, 4+ years experience in cybersecurity governance, knowledge of cybersecurity frameworks, ability to assess and remediate security controls, strong communication and problem-solving skills. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Join our Cybersecurity and Digital Risk (CDR) team to help us also lead the airline industry in cyber-safety. United’s CDR team is tasked with keeping our customers’ and employees’ information safe and secure. Our primary mission is to embed cybersecurity into the DNA of United Airlines by reducing business risk through implementation of strong cybersecurity standards. Job overview and responsibilities The Digital Risk and Compliance Senior Analyst is part of a Cybersecurity team that is accountable for ensuring delivery of organizational goals and is responsible for leading the implementation of the Digital Risk and Compliance programs. The Senior Analyst will lead efforts to evaluate cybersecurity data and system protection controls for United. The Senior Analyst provides ongoing support to ensure compliance targets and business strategies are executed and delivered in accordance with compliance and regulatory requirements, risk appetite, organizational risk practices, and evolving business practices. The Senior Analyst maintains ongoing relationships with the Risk and Compliance teams, Digital Technology teams, and other Cybersecurity and business teams for information sharing, and to identify, evaluate, and implement appropriate solutions to meet cybersecurity and compliance objectives. • Interpret and apply relevant laws, regulations, policies, and related guidance to implement or enhance processes or programs, and to identify gaps in support of cybersecurity responsibilities • Identify areas of noncompliance to determine their impact on levels of risk and/or overall effectiveness of the enterprise’s cybersecurity program. With minimal supervision, evaluate information for reliability, validity, and relevance, and utilize the information for cybersecurity reporting, in support of cybersecurity responsibilities • Perform regulatory compliance and risk assessments to identify and mitigate compliance and cyber risks. Provide guidance on regulatory expectations, industry norms, and appropriate controls • Conduct various internal and external audits/assessments such as General Data Protection Regulation, Defense Federal Acquisition Regulation Supplement, Payment Card Industry, Sarbanes-Oxley. Conduct reviews of external security and compliance assessments • Support the development of policies, standards, processes in support of cybersecurity activities, and aligned to company or organizational requirements • Educate and mentor junior team members in at least one function-specific domain • Leads continuous improvement efforts, including preparing and analyzing data to identify opportunities for improvement Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree required (prefer Cybersecurity, Information Technology, or related field) • 4+ years of experience • Governance background in areas such as process standards, process governance, writing standards, controls, and policy • Knowledge of cybersecurity standards such as NIST, COBIT, ISO 27001, or etc. • Proficiency with assessing security and privacy controls based on frameworks, cybersecurity principles, and Software Development Lifecycle • Proficiency with providing remediation guidance to cross-functional teams • Working knowledge of cybersecurity and privacy principles used to manage risks related to the use, processing, storage, and transmission of information or data, and experience identifying and assessing information for compliance to required controls • Ability to work independently and self-motivate • Excellent problem solving, critical thinking, interpersonal, collaboration, written and verbal communication skills • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position Posting end-date: 7/14/2025 The base pay range for this role is $109,820.00 to $149,600.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.