United Airlines

Lead CIAM service operations and teams, manage vendors, and improve secure service delivery and SLA performance using ITIL practices. | Requires a bachelor's degree and at least five years of STEM experience specifically in IAM, along with ITIL, regulatory compliance, and stakeholder influence skills. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Connecting People. Uniting the World. There’s never been a more exciting time to join United Airlines! As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly. We’re on a path to becoming the best airline in aviation history. Join our Cybersecurity and Digital Risk (CDR) team to help lead the industry in cyber safety, security and resilience. United's CDR team plays a critical role in protecting our operations by enabling secure and resilient systems, managing threats and vulnerabilities, and ensuring swift response and recovery. Our mission is to seamlessly embed cybersecurity and digital risk management into every aspect of our business. We help drive progress and growth through trusted digital solutions, safeguarding assets and empowering our team, all while promoting a cyber-safe and secure environment that supports resilient airline operations. United offers a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401(k), and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world and help us keep our airline cyber safe? Apply today! Job Overview and Responsibilities The Senior Manager– Customer Identity and Access Management Operations is responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of the customer identity services. This role is crucial for maintain the integrity and availability of United’s CIAM processes and technology, particularly focusing incident, change, an problem management of in accordance with ITIL frameworks and will provide oversight of our Operational support team for the program platforms. Contribute to the Identity and Access Management (IAM) vision and roadmap. Operational Leadership for CIAM that include ability to develop and implement strategies to enhance operational aspects of the program by continuously evaluating approach to reduce incidents and improve responses times by effectively managing change and problem management to ensure service level agreements (SLAs) are met Ability to lead and mentor a team of operations specialists and engineers, including proven ability to manage vendor relationship deliverables with Managed Service Providers (MSP) to ensure contractual obligations are not only met but design to deliver high-quality services to align with CIAM objectives Stakeholder engagement and effectively communicate with other CIAM leaders, IT teams, and business units to ensure operational integration meets the program objectives. Act as the primary operations contact for CIAM, providing updates and communications to stakeholders at all levels Establish and monitor key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to United’s customer identity standard. Report on these metrics to provide transparency and drive improvements across CIAM operations Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree required, with preference for Science, Technology, or Engineering field 5+ years of experience in STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities and operational leadership experience leading delivery and incident management teams/people ITIL Process experience, particularly with incident, problem, and change management Deep understanding of IAM technologies, controls, and best practices including adaptive authentication, PKI, and passwordless technologies Working knowledge of IAM principles in cloud first environment Understanding of PCI, SOX, EU-GDPR regulations and for IAM Know how to influence technology teams to deliver a frictionless identity experience Experience influencing teams and stakeholders without direct authority over them Coached individuals & leaders at multiple levels able to demonstrate tangible results Achieved objectives by contributing information and recommendations to strategic plans, identifying trends and driving changes Built relationships with stakeholders across all levels and departments, and deliver highly transparent reports to executives and leaders Excellent communication skills at all levels of organization Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Advanced degree in Cybersecurity, Risk Management, Computer Science, Information management, or related field Experience with Ping suite of tools ITIL Certification, particularly ITIL Expert or Master Posting Expiration Date: 11/5/2026 The base pay range for this role is $140,600.00 to $183,108.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead Oracle Fusion Cloud supply-chain implementations while managing supplier performance, inventory, logistics, forecasting, stakeholder requirements, testing, deployment, and end-user training. | Requires a bachelor's degree in a related technical field or equivalent and two years of IT experience, including one year with Oracle platforms and technologies such as Oracle Fusion Cloud ERP, EBS, PL/SQL, Linux, and JavaScript. | Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job Description Senior Manager II (Supply Chain) (full-time; multiple openings) needed in Chicago, IL, and various unanticipated locations throughout the U.S. to lead the Oracle Fusion Cloud assessment, deployment strategies & Supply Chain Implementation projects. Analyze data, and ability to collaborate effectively with internal and external stakeholders. Monitor supplier performance and compliance with contracts, ensuring timely deliveries and adherence to quality standards. Implement effective inventory control strategies to optimize stock levels, minimize carrying costs, and reduce stockouts or overstocks. Coordinate transportation and logistics activities, including arranging shipments, managing freight costs, and tracking delivery schedules. Develop accurate demand forecasts based on historical data, market trends, and upcoming promotions or events. Adjust inventory plans accordingly to meet changing demand patterns and seasonal fluctuations. Ensure compliance with relevant laws, regulations, and industry standards related to supply chain operations. Design, configure, and implement Oracle Fusion SCM solutions. Engage with business stakeholders to gather and document requirements. Develop, test, and deploy customizations, providing post-implementation support. Prepare and deliver end-user training. Job Specification Must have a Bachelor's Degree (or foreign equiv) in Computer Science, Computer Information Systems, Engineering (any), Information Technology, or related field, plus two (2) years of IT experience. Must have one (1) year of IT work experience with business transformations on Oracle Fusion Cloud ERP, Oracle E-Business Suite (EBS), Oracle Fusion Middleware, PL/SQL, Linux, and JavaScript. In lieu of a Bachelor's Degree (or foreign equiv), we will accept a Bachelor's Degree (or foreign equiv) earned through any suitable combination of education, training, and/or experience, as determined by a professional evaluation service. All experience may be acquired concurrently. Travel and relocation to various unanticipated locations throughout the U.S. required based on business needs. International travel not required. Travel not to exceed 5% / year for meetings and to complete assigned projects of varying lengths. Telecommuting may be permitted as needed. The base compensation range for this role in the posted location is: $150,010.00 - $192,460.00. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may vary but will not be less than of the posted range minimum and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) • Life and disability insurance • Employee assistance programs • Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Lead corporate communications strategy and governance for policy, regulatory, and reputation matters. | 12+ years in corporate communications or media relations with leadership experience and strong strategic and communication skills. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we’re sharing our story with the world in a way that’s clear, consistent and inspiring. Get your pen ready and help us continue to write our next chapter. Job Overview and Responsibilities United Airlines is seeking a strategic Director of Corporate Affairs to own the enterprise strategy, governance, and standards for United's proactive media relations and communications across federal policy, regulatory and corporate reputation matters. Based in Washington, D.C. and reporting to the Managing Director of Global Response and Corporate Communications, this leader partners with others across the company to set United's external-communications strategy for the policy and government-affairs agenda, establishes the media governance frameworks, messaging standards, and spokesperson protocols that guide the enterprise, and leads a multidisciplinary team. The Director works cross-divisionally, translating company and division strategy into their own operating plans and advising executive leadership on reputational risk and enterprise positioning. Accountable for the performance and results of the team and for the outcomes of United's most consequential policy and issues-management efforts, the Director works in close partnership with Government Affairs, Environmental Affairs, United Airlines Ventures, and People Impact to shape a unified corporate narrative. This is a well-rounded leader who can see around corners, set strategy, and mobilize teams and agency partners to execute it. Strategic Ownership and Enterprise Communications Direction: Own United's external communications and issues management strategy for corporate affairs and set the enterprise-wide communications direction for the policy, regulatory, and corporate-impact agenda; develop the annual plan, priorities, and measures of success that execute company and division strategy; and advise executive leadership on positioning and reputational risk while aligning enterprise goals into a cohesive corporate narrative. Governance, Standards, and Policy: Establish and maintain enterprise media governance, including messaging standards, spokesperson and on-background protocols, editorial and approval frameworks, and communications policy, ensuring a consistent and compliant United voice across regions and business units. Team Leadership and Resource Accountability: Lead, develop, and hold accountable a team through subordinate managers; define workforce plans, prioritization, resource allocation, performance standards, and external agency, vendor and advocacy organization relationships to deliver measurable impact against communications standards and timelines. Strategic Media Relations, Reputation, and Crisis Oversight: Drive high-impact national and beltway media coverage and thought leadership, cultivate high-value relationships with bureau chiefs and reporters, and oversee issues management and rapid-response strategy that anticipates and mitigates enterprise reputational risk in high-stakes environments. Protect and Advance United’s License to Operate: Work to identify and insert United’s voice into interrelated, relevant news cycles and trends by understanding how corporate initiatives impact United’s standing with policy makers, regulators and the flying public Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor’s degree in journalism, communications, political science, strategic communications • 12+ years in corporate communications, public affairs, or media relations • 5+ years of people leadership, with demonstrated experience leading teams through subordinate managers and setting communications strategy at an enterprise or divisional level. • Deep, existing relationships with national business, policy, or aviation reporters in Washington, D.C. Proven ability to establish communications standards, frameworks, and governance across an enterprise • Strong understanding of the federal legislative process and regulatory environment • Exceptional writing skills with the ability to distill complex topics for influential audiences. • Ability to thrive in a 24/7 news environment while managing long-term strategic projects. • Enterprise communications and public affairs strategy skills • Media governance, standards and policy development skills • Knowledge of crisis, reputation and issues management • Leadership and talent development skills • Knowledge of policy and regulatory communications • Exceptional written and verbal communication skills • Relationship building and stakeholder management skills • Ability to manage complex issues in a fast-paced environment • Cross-functional collaboration, strategic planning and executive counsel skills • Ability to scan the horizon and identify risk and opportunity • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position • Position is based in Washington D.C. and follows a hybrid schedule What will help you propel from the pack (Preferred Qualifications): • High-level political press experience (Hill, Executive Branch or major agency) • Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. • Applies critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security The base pay range for this role is $159,790.00 to $207,998.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

Lead a team managing 24x7 identity and access operations ensuring secure and compliant access globally. | Bachelor's degree and 5+ years in cybersecurity or identity operations with strong IAM and leadership skills. | Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Senior Manager– Identity & Access Management Operations leads a high-performing team responsible for delivering secure, reliable, and compliant identity services that enable United's global workforce and critical airline operations. This role operations. oversees 24x7 IAM operational support, including access administration, authentication services, incident resolution, and supplier1/L2 support, while driving service excellence, operational resilience, and continuous improvement. Working closely with cybersecurity, engineering, and business teams, this leader ensures employees and partners have the right access at the right time, protects enterprise assets, and helps advance the next generation of identity capabilities including privileged, non-human, and AI-driven identities. Key Attributes of an Identity & Access Management Operations Leader 1. Identity Operations & Access Management Lead the day-to-day delivery, reliability, and operational performance of United's enterprise identity services. Oversee L1/L2 IAM operations, including access provisioning and deprovisioning, entitlement administration, authentication support, service request fulfillment, operational controls, and access an, and AI-driven identities. Ensure compliance with service levels, security policies, and audit requirements while driving operational excellence and customer satisfaction. 2. Incident Management & Service Recovery Lead identity-related ion activities. Coordinate suppliers, engineering teams, and business stakeholders to resolve service disruptions. Restore access services, communicate impact, and implement corrective actions. Support operational resilience through post-incident review, trend analysis, and continuous improvement. 3. Operational Leadership & Supplier Governance Manage service performance, escalations, backlog health, SLA attainment, and operational governance routines. Lead service reviews and supplier accountability to ensure consistent, high-quality service delivery. Build effective supplier governance models that support operational excellence and service reliability. 4. Operational Readiness & Service Transition Ensure new IAM capabilities are successfully ropriate monitoring, documentation, runbooks, support procedures, knowledge transfer, recovery plans, and continuity controls. Partner with engineering teams to ensure supportability and operational readiness prior to production deployment. Support platform migrations and modernization initiatives by ensuring continuity of service and business readiness. 5. Transformation & Modernization Support Support operational continuity during IAM migrations, platform transitions, and modernizationl documentation, escalation procedures, and service readiness activities are established. Enable successful adoption of new identity capabilities while minimizing business disruption. Support transformation efforts involving IGA modernization, MFA modernization, access management modernization, PAM expansion, non-human identity governance, and AI agent identity governance. 6. Continuous Improvement & Service Excellence Drive service quality through KPI monitoring, trend analysis, problem management, process improvement, audit support, and operational reporting. Measure and improve service performance, customer experience, control effectiveness, and compliance outcomes. Identify automation and process improvement opportunities that reduce manual effort and improve scalability. Monitor operational risks, recurring issues, service performance metrics, and improvement actions. 7. Stakeholder & Vendor Management Partner with cybersecurity, engineering, infrastructure, application teams, and strategic suppliers to resolve operational issues and improve service outcomes. Build strong cross-functional relationships across business, technical, security, and supplier organizations. Lead clear service communications with technical, business, security, and leadership stakeholders. Foster a culture of accountability, collaboration, customer focus, and operational excellence. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree Computer Science, Information Systems, Cybersecurity, Engineering, Business Technology, or related discipline 5+ years of experience in cybersecurity, identity operations, technology operations, infrastructure operations, incident management, supplier operations, or related technology leadership Experience leading or coordinating IAM operations in a large, complex enterprise environment Experience managing IAM service delivery, including access provisioning and deprovisioning, access request fulfillment, entitlement administration, authentication support, and user lifecycle management Working knowledge of identity technologies including Active Directory, Microsoft Entra ID, MFA, SSO, federation, IGA, PAM, service accounts, certificates, secrets, workload identities, and non-human identities Understanding of IAM operational processes, access governance controls, role-based access administration, privileged access management, and audit requirements Strong knowledge of IT service management practices, including incident, request, problem, change, and knowledge management Understanding of L1/L2/L3 support models, operational escalation procedures, service level management, monitoring, runbooks, and support documentation Ability to lead supplier-delivered L1/L2 IAM support services while maintaining effective governance, accountability, and service quality Experience managing operational performance through KPIs, SLAs, backlog management, service reviews, workforce planning, and operational reporting Ability to prioritize and coordinate activities across multiple support teams in a fast-paced operational environment Strong communication and stakeholder management skills with the ability to effectively engage business, technical, security, and supplier organizations Ability to coach, mentor, and develop team members while fostering a culture of customer service, accountability, collaboration, and continuous improvement Experience coordinating identity-related incidents, service restoration activities, escalation management, vendor engagement, and post-incident reviews Ability to lead incident communications and provide clear status updates to technical, business, security, and leadership stakeholders Ability to analyze incident trends, operational risks, service performance metrics, and recurring i value="18">Knowledge of operational resiliency, disaster recovery, business continuity, recovery testing, and production support readiness practices Experience supporting the transition of new IAM capabilities into production operations through knowledge transfer, operational documentation, support procedures, monitoring, and training Ability to support platform migrations and modernization initiatives by ensuring operational readiness, supportability, and continuity of service Experience operating in dual-run or hybrid environments where legacy and target-state identity platforms coexist during transformation activities Knowledge of IAM compliance requirements, audit controls, access certifications, privileged access governance, and security policy enforcement Experience supporting internal and external audits, control validation activities, remediation efforts, and operational risk management programs Ability to ensure operational processes align with established security, compliance, and service management requirements Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master's degree Advanced study in cybersecurity, technology operations, identity security, or business resilience Experience leading a team through production operations, identity platforms, incident command, or large-scale transformation environments CISSP, CISM, ITIL, PMP, CRISC, or equivalent security, identity, resilience, supplier management, or technology operations certifications Experience with airline, transportation, regulated, or 24x7 mission-critical environments Experience with AI agent identity governance, non-human identity lifecycle, privileged identity operations, and service continuity Experience managing large managed service providers or equivalent operational suppliers Experience building operational governance models, supplier scorecards, and executive service reviews Experience implementing production readiness gates, recovery readiness, break-glass procedures, tabletop exercises, and continuity controls Experience supporting large-scale identity transformations such as IGA modernization, MFA modernization, access management modernization, PAM expansion, non-human identity governance, or AI agent identity governance programs Exposure to passwordless, Zero Trust, multi-cloud IAM, threat modeling, risk assessments, or transportation-sector requirements The base pay range for this role is $140,600.00 to $183,108.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com