Uniguest

Manage and coordinate technical projects, ensuring delivery aligns with client needs, company strategy, and project scope, while maintaining documentation and communication. | Minimum of 3 years of relevant project management experience, preferably in a technical or SaaS environment, with a bachelor's degree or equivalent experience, and strong communication skills. | Position Summary As a part of the PMO, the Project Manager will be the go-to person for everything involving a specific project’s scope, budget and timeline. You will be consistently collaborating with cross-functional team members to thoroughly understand our technology solutions including design and implementation. In this position, you will be responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. A successful candidate will have strong knowledge of project management methods and tools, superior customer service skills and be motivated by delivering value to customers. This position is a remote work environment based in the United States. Please note, this position will begin in January 2026. We are seeking candidates available to start at that time. Primary Responsibilities • Assist Uniguest teams through preparation and delivery of technical specifications, presentations and statements of work specific to client requirements with effective technical solutions • Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective action if necessary. • Responsibility for assembling the project staff; for their technical or functional development, performance, and/or termination during the project or multiple projects • Use appropriate verification techniques to manage changes in project scope, schedule and costs • Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. • Advocate on behalf of clients and represent clients' needs as appropriate to senior management. Work cross-functionally to solve problems and implement changes. • Develop end-user documentation and internal documentation as needed • Maintain timely project documentation per Uniguest processes • Consistently communicates progress, obstacles, and growth opportunities to manager and/or director • Assist in preparing department reporting and analysis when necessary • Participate as needed in consultations, product capabilities, and needs assessments with clients • Use appropriate judgement in communications regarding the department or employee concerns Experience & Skills • Experience in hospitality or digital signage • Finds joy in delivering positive outcomes to clients • Ability to detect issue trends and report and address them • Excellent written and verbal communications skills to communicate with both technical and non-technical staff • High level of initiative and resourcefulness • Proven ability to work effectively both independently and in a team-based environment • Ability to multitask and manage time appropriately • Demonstrated willingness to be flexible and adaptable to changing priorities Required Qualifications • Bachelors Degree preferred, or equivalent military/professional experience • 3+ years of relevant professional experience • Prior technical project management experience • PMP Certification is a plus as well as prior experience in Presales, Professional Services, or Enterprise Product Implementation in a SaaS environment What We Offer • Supportive leadership team that rewards initiative and success. • Medical, Dental and Vision Insurance Plan options.* • 401k Plan with Employer Match. • Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave. • Employee Assistance Program (EAP). • Employee Referral Bonus Program. • Professional Development & Training Reimbursement Program. • Potential for advancement opportunities. • Performance bonuses. • Employee Recognition Rewards Program. • Benefits package will depend on your position, location and other eligibility requirements. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Provide customer support by troubleshooting Windows PCs, networking issues, and proprietary software, documenting cases, and escalating when necessary in a 24/7 call center environment. | High school diploma required; preferred certifications include A+, Network+, MCP; proficiency in Windows OS, macOS, MS Office, and Adobe Reader; strong communication and multitasking skills. | Position Summary Uniguest is seeking a dedicated and customer-centric individual to join our dynamic team of Technical Support Representatives. In this role, you will provide tailored, comprehensive, and user-friendly support primarily over the phone, operating in a 24x7x365 environment. Our mission is to assist customers promptly and efficiently, ensuring their satisfaction. The ideal candidate will thrive in a collaborative environment and possess a genuine passion for their work. This position offers the flexibility of remote work. This role is heavily focused on troubleshooting Windows PCs and resolving networking issues along with Uniguest’s proprietary software. The successful candidate will excel in both independent work and team collaboration, ensuring seamless support delivery around the clock. Please note, this position will begin in January 2026. We are seeking candidates available to start at that time. Schedule • Monday, Tuesday, Wednesday, Thursday and Sunday (11 am - 7:30 pm CST) Primary Responsibilities • Provide excellent customer service in a busy call center environment. • Answer incoming requests from customers and respond in a timely manner. • Troubleshoot a variety of desktop computer issues including internet connectivity, printer functionality, and proprietary security software functionality. • Install and configure proprietary software on remote customer computers. • Thoroughly document and update cases in our ticketing system. • Identify and escalate priority cases to higher Tier members or supervisor as appropriate. Experience & Skills • Hardware proficiency: Troubleshooting symptoms of hardware failure, printing functionality and common fail points. • Excellent oral and written communication skills to communicate clearly across a wide variety of technical capabilities and understanding. • Ability to work independently and perform several tasks simultaneously. • Demonstrates interest in and adept at learning new products and technologies quickly. • Tool proficiency: CRM (Salesforce experience preferred), ticket tracking, remote access, SharePoint, MS Office. • Prior experience with Linux is a plus. • Network proficiency: Routers, switches, IP addressing, wired and Wi-Fi connectivity, networked printers. Required Qualifications • High school diploma required; candidates pursuing Associates degree in an IT field, A+, Network+, and MCP certified are preferred. • Proficiency in Windows OS, macOS, MS Office, Adobe Reader What We Offer • Competitive employee benefits package* • Medical, Dental and Vision Insurance Plan options. • Pet Insurance Plan. • 401k Plan with Employer Match. • Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave. • Employee Assistance Program (EAP). • Employee Referral Bonus Program. • Career development and potential for advancement opportunities. • Performance bonuses. • Employee Recognition Rewards Program. • Benefits package will depend on your position, location and other eligibility requirements. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law. Monday, Tuesday, Wednesday, Thursday and Sunday (11 am - 7:30 pm CST)

Sell senior living products and services, develop account strategies, prospect new business, and meet sales targets. | 5+ years of software sales or senior living/hospitality technology experience and ability to travel 50-75%. | Position Summary We are seeking a motivated sales professional to join our growing sales team. In this position you will be responsible for selling Uniguest's Senior Living products and services to new customers. In this position, you will be expected to meet and/or exceed a sales revenue target for an assigned territory through the development of effective account strategies, territory planning and formal pipeline development. Please note, this position will begin in January 2026. We are seeking candidates available to start at that time. Primary Responsibilities • Source new business opportunities through marketing lead follow-up in addition to independent prospecting to targeted lists. • Prioritize and meet deadlines in a fast-paced monthly close process. • Provide accurate forecasting information. • Work effectively with internal team members on deal closing strategies. • Provide weekly updates of opportunity statuses as needed. • Remain informed of new products and services. • Actively seek and maintain competitive information/activity. • Prospecting efforts to build a sales pipeline. • Meets assigned expectations for profitability. Experience & Skills • Excellent communication and presentation skills at all levels, both verbal and written • Organized and thorough approach to selling. • Motivated to repeatedly achieve sales targets and commensurate commissions. • Demonstrated leadership skills, integrity, and the ability to build professional trust and respect. • Excellent time management and prioritization skills • Ability to work independently with limited supervision. • Strong negotiation skills Required Qualifications • 5+ years of software sales experience, or senior living/hospitality technology experience. • Ability to travel up to 50-75% of the time What We Offer • Competitive Benefits Package*: Including health, dental, vision, and retirement plans (*dependent on position, location, and eligibility). • Employee Assistance Program (EAP): Support for personal and professional well-being. • Career Development: Opportunities for advancement within Uniguest’s growing global organization, especially for exceeding ARR targets. • Performance Commission Plan: Lucrative incentives tied to ARR and pipeline growth. • Employee Recognition Rewards Program: Acknowledging outstanding contributions. • Dynamic Work Environment: Collaborate with a passionate team across sales, presales, delivery, and support. • Benefits package will depend on your position, location, and other eligibility requirements. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Lead channel sales execution, develop reseller networks, drive demand generation, and achieve ARR targets within designated verticals. | Minimum 5 years channel sales experience selling to senior executives with deep vertical expertise and technology knowledge in video-based software solutions. | Position Summary Uniguest, a fast-growing, international leader in video-based software solutions, serves enterprise customers across verticals such as Education, Banking, F&B, Retail and Corporate. Headquartered in Nashville, TN, with a global presence, we are expanding our U.S. team to include a Channel Sales Leader focused on designated verticals (e.g. F&B/QSR, Corporate etc.). Based in the U.S., you will report to the VP of Sales and lead the execution of Uniguest’s sales playbook to deliver Annual Recurring Revenue (ARR) targets within your vertical. This role requires deep vertical selling expertise through a channel reseller model, collaborating closely with resellers to drive demand, uncover new opportunities, and foster strategic partnerships. You will work with technology consultancy firms to ensure Uniguest’s solutions (IPTV, CMS, interactive kiosks) are specified in major projects, while also curating and progressing sales opportunities to meet revenue goals. This position offers significant career growth opportunities for exceeding targets, working in close alignment with U.S.-based sales, presales, delivery, and support teams. Please note, this position will begin in January 2026. We are seeking candidates available to start at that time. Primary Responsibilities • Execute Vertical Sales Playbook: Lead the implementation of Uniguest’s sales strategy for the designated vertical, leveraging channel resellers to deliver ARR targets. • Drive Demand Generation: Uncover, curate, and foster new sales opportunities by engaging with key stakeholders and building market awareness. • Develop and Manage Reseller Network: Support and expand the U.S. reseller network within the vertical, including identifying and onboarding net-new resellers to scale market reach. • Vertical Expertise: Provide deep knowledge of the designated vertical’s needs, challenges, and technology trends to position Uniguest’s solutions as the preferred choice. • Opportunity Management: Identify, track, and progress sales opportunities using Salesforce CRM, ensuring a robust pipeline to meet or exceed revenue goals. • Partner Engagement: Build relationships with technology consultancy and IT integrator firms to ensure Uniguest’s solutions are specified in major vertical projects • Channel Collaboration: Work closely with resellers to co-develop lead generation strategies, deliver joint pitches, and provide vertical-specific training to drive adoption. • Market Intelligence: Monitor vertical trends, competitor activities, and customer needs to refine Uniguest’s go-to-market strategy and maintain a competitive edge. • Deliver Revenue: Achieve agreed-upon ARR targets through strategic channel sales, pilot programs, and enterprise deals. Experience & Skills • Channel Sales Mastery: Demonstrated success in building and managing channel reseller relationships, with experience driving ARR through reseller partners and alliances. • Demand Generation Skills: Proven ability to uncover and curate sales opportunities through market research, networking, and thought leadership (e.g., industry events, whitepapers). • Salesforce Proficiency: Extensive experience using Salesforce CRM to manage pipelines, forecast revenue, and track opportunity progression. • Technology Knowledge: Strong understanding of IT, video delivery, digital signage, and related technologies (e.g., IPTV, CMS, kiosks) relevant to the vertical. • Partner Relationships: Experience collaborating with technology consultancy ad IT integrator firms to influence project specifications and secure enterprise deals. • Relationship Building: Exceptional communication and interpersonal skills to foster trust with resellers, consultancies, and end customers. • Industry Network: Established connections within the designated vertical, including familiarity with U.S. AV reseller markets and key decision-makers. • Track Record: Documented history of exceeding revenue targets in a channel sales role across multiple vertical segments. Required Qualifications • Minimum of 5 years’ sales experience selling to senior executives within the designated verticals, with a focus on channel-driven sales. • Proven Vertical Expertise: Deep understanding of the designated vertical’s ecosystem, including key players, technology needs, and procurement processes. What We Offer • Competitive Benefits Package*: Including health, dental, vision, and retirement plans (*dependent on position, location, and eligibility). • Employee Assistance Program (EAP): Support for personal and professional well-being. • Career Development: Opportunities for advancement within Uniguest’s growing global organization, especially for exceeding ARR targets. • Performance Commission Plan: Lucrative incentives tied to ARR and pipeline growth. • Employee Recognition Rewards Program: Acknowledging outstanding contributions. • Dynamic Work Environment: Collaborate with a passionate team across sales, presales, delivery, and support, backed by industry leaders like Samsung and Cisco. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our turnkey consumer-facing technology solutions include hardware and Digital Engagement software packages (IPTV, CMS, kiosks), system implementation, and 24/7/365 multi-lingual support for public space kiosks, digital signage, interactive TV, tablets, remote printing, and more. Designed to deliver consistent and safe experiences, Uniguest empowers clients like NCAA stadiums, QSR chains, and corporate enterprises to engage customers effectively. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Lead and mentor a sales engineering team to deliver technical solutions and demos for SaaS digital engagement platforms, collaborating cross-functionally to influence product and sales strategies. | 8-12+ years in sales engineering for SaaS with 3+ years leadership, expertise in video distribution/streaming, cloud-native architectures, APIs, and enterprise security, plus strong communication skills. | Position Summary The Director of Pre-Sales Engineering will lead a high-performing team of Sales Engineers to support enterprise and mid-market sales efforts for our SaaS platform specializing in digital engagement, content management, and video distribution. This leader will play a pivotal role in driving technical excellence, customer confidence, and revenue growth by ensuring compelling, technically sound, and value-aligned solutions are presented to prospects across multiple industries. You will partner closely with Sales, Product, Customer Success, and Engineering to shape solution strategy, influence roadmap priorities, and elevate our competitive position. This role is ideal for a hands-on leader with deep experience in SaaS, digital communications, streaming/video delivery, and enterprise platform architecture. Please note, this position will begin in January 2026. We are seeking candidates available to start at that time. Primary Responsibilities Leadership & Team Management • Lead, mentor, and grow a team of Sales Engineers responsible for discovery, solution design, demos, and RFP responses. • Create repeatable best practices for technical engagement, demo standards, proof-of-concept execution, and solution documentation. • Foster a culture of customer empathy, technical rigor, and continuous improvement. • Partner with Revenue leadership to establish hiring plans, training frameworks, and performance metrics for the team. Pre-Sales Execution • Oversee all pre-sales activities, including discovery sessions, technical presentations, architectural whiteboarding, and enterprise-grade demos tailored to industry needs. • Support complex enterprise opportunities that require deep technical customization, integration strategy, scalability planning, and security assessments. • Design and articulate solutions that leverage digital engagement, omnichannel delivery, video distribution, analytics, and platform APIs. Strategic Influence • Serve as a technical authority and thought leader in digital signage, video streaming, employee engagement, and multi-channel communication platforms. • Collaborate with Product Management to bring field insights into roadmap planning—representing customer needs, market trends, and competitive intelligence. • Partner with Marketing on messaging, product positioning, and sales enablement materials. Cross-Functional Partnership • Work with Implementation/Professional Services to ensure solution designs transition smoothly to delivery. • Align with Customer Success to validate account expansion opportunities and long-term platform adoption strategies. • Influence GTM and sales strategies through deep understanding of user workflows, vertical requirements, and technology ecosystem integrations. Experience & Skills • Experience supporting customers in industries such as retail, corporate communications, education, hospitality, or healthcare. • Familiarity with analytics platforms, content management workflows, video encoding/transcoding, or digital experience platforms (DXP). • Ability to build scalable demo environments, proof-of-concept frameworks, and technical sales playbooks. Required Qualifications • 8–12+ years of experience in Sales Engineering or Solutions Consulting for SaaS platforms, including at least 3+ years in a leadership role. • Strong background in video distribution, streaming technologies, CDN architectures, digital signage, or enterprise communication platforms. • Expertise with cloud-native architectures (AWS, Azure, GCP), REST APIs, SSO/IdP systems (SAML, OAuth), and enterprise security/compliance requirements. • Exceptional communication, storytelling, and presentation skills—capable of engaging both technical and executive audiences. • Demonstrated ability to drive pre-sales strategy in fast-growth environments. What We Offer • Competitive Benefits Package*: Including health, dental, vision, and retirement plans (*dependent on position, location, and eligibility). • Employee Assistance Program (EAP): Support for personal and professional well-being. • Career Development: Opportunities for advancement within Uniguest’s growing global organization, especially for exceeding ARR targets. • Performance Commission Plan: Lucrative incentives tied to ARR and pipeline growth. • Employee Recognition Rewards Program: Acknowledging outstanding contributions. • Dynamic Work Environment: Collaborate with a passionate team across sales, presales, delivery, and support, backed by industry leaders like Samsung and Cisco. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our turnkey consumer-facing technology solutions include hardware and Digital Engagement software packages (IPTV, CMS, kiosks), system implementation, and 24/7/365 multi-lingual support for public space kiosks, digital signage, interactive TV, tablets, remote printing, and more. Designed to deliver consistent and safe experiences, Uniguest empowers clients like NCAA stadiums, QSR chains, and corporate enterprises to engage customers effectively. Uniguest is committed to equal employment opportunity, prohibiting discrimination and harassment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other protected basis.