Uniguest

Provide technical support and troubleshoot complex enterprise IT issues across multiple platforms and environments. | Experience in technical support, system troubleshooting, and escalation management with strong communication and collaboration skills. | Position Summary Uniguest is seeking a dynamic and entrepreneurial Product Manager to join our Global Product Management team. In this role, you will be responsible for developing and executing product roadmaps focused on driving customer outcomes and contributing to company growth. The ideal candidate will possess a strong background in healthcare SaaS products, data analytics, and technical integrations. This position is remote and based within the United States. We particularly encourage applications from candidates located in the Central or Eastern U.S. time zones. Primary Responsibilities • Product Strategy & Roadmap: Define and build innovative capabilities aligned with strategic growth objectives, driving customer outcomes and differentiation for our healthcare product portfolio. Conduct competitive analysis and market research to inform and refine the product roadmap. • Agile Product Ownership: Serve as the Product Owner within an Agile Scrum environment, expertly managing the product backlog, crafting high-quality user stories and acceptance criteria, and guiding features through development, testing, and release. • Stakeholder Collaboration: Partner closely with cross-functional teams – including engineering, design, sales, marketing, services, and support – to ensure successful product launches and strong market adoption. Crucially, engage directly with key customers – clinical, operational, IT, and patient experience leaders – to deeply understand patient workflows, challenges, and unmet needs, directly informing product decisions. • Documentation & Communication: Develop and maintain clear, compelling customer-facing product documentation, including release notes, feature guides, and capability one-pagers, ensuring customers are effectively informed and supported. • Data-Driven Decision Making: Drive product performance through data-driven decision-making, rigorous experimentation, and continuous iteration, leveraging key performance indicators (KPIs) to measure success. Experience & Skills • Skilled in Agile methodologies and the full SDLC, with strong capabilities in requirements elicitation and translating needs into clear user stories. • Deep experience with SaaS products and technical integrations, including APIs, vendor software, and collaboration with development or systems‑integration teams. • Experience integrating with Epic or partnering with major healthcare vendors or digital‑engagement platforms. • Entrepreneurial mindset focused on driving product‑led growth and market impact. • Strong communication, collaboration, and problem‑solving skills; thrives in fast‑paced, dynamic environments. • 5+ years in Healthcare Product Management or 7+ years in the healthcare industry; familiarity with JIRA and Confluence is a plus. • Background in patient engagement technologies, digital health, or care‑coordination platforms. • Confident working directly with healthcare system stakeholders—clinical, operational, IT, and patient‑experience to understand needs and drive meaningful outcomes. • Solid understanding of SaaS product management and the Agile lifecycle from discovery through launch and continuous improvement. • High technical fluency and ability to collaborate effectively with engineering, commercial, and business teams. • Growth mindset with a passion for learning, experimentation, and delivering innovations that improve patient and provider experiences. Required Qualifications • Bachelor's degree in Engineering, Business, Marketing, or relevant field, or equivalent professional experience. • Ability to travel up to 10% of the time. What We Offer • Competitive employee benefits package* • Medical, Dental and Vision Insurance Plan options. • Pet Insurance Plan. • 401k Plan with Employer Match. • Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave. • Employee Assistance Program (EAP). • Employee Referral Bonus Program. • Career development and potential for advancement opportunities. • Performance bonuses. • Employee Recognition Rewards Program. • Benefits package will depend on your position, location and other eligibility requirements. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Coordinate client onboarding processes, validate project details, and serve as a primary client contact during onboarding. | At least 2 years of experience in client onboarding or project coordination, strong organizational and documentation skills, and familiarity with Salesforce. | Position Summary We’re seeking a detail-oriented, client-focused Client Onboarding Coordinator to guide Uniguest’s new customers through a smooth and successful launch of our digital engagement solutions. This position is responsible for ensuring a smooth and accurate transition for new clients from sales into active projects in a remote work environment. In this role, you will be a key point of contact early in the client relationship, gathering critical information, validating details, and coordinating a clean handoff to project management. The successful candidate will be an outgoing and confident communicator who is comfortable engaging directly with clients. Primary Responsibilities • Onboard all new clients into the company CMS, ensuring records are accurate and complete • Validate bills of materials (BOM) and agreed-upon services directly with clients • Validate initial project details, requirements, and expectations • Maintain clear and well-organized documentation throughout the onboarding process • Coordinate and manage the handoff between the client, sales team, and project manager (done via 70% face to face calls with clients) • Serve as a reliable customer-facing contact during the onboarding phase • Perform other related duties as assigned. Experience & Skills • Ability to manage multiple clients at the same time • Strong customer service skills with a professional and responsive communication style. • Ability to build rapport quickly and maintain positive client relationships • Ability to communicate clearly with both clients and internal teams Required Qualifications • 2+ years of experience in client onboarding, project coordination, customer success, or account support. • Highly organized with strong attention to detail. • Excellent documentation skills, with the ability to keep clear and accurate records. • Comfortable working with Salesforce. What We Offer • Competitive employee benefits package* • Medical, Dental and Vision Insurance Plan options. • Pet Insurance Plan. • 401k Plan with Employer Match. • Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave. • Employee Assistance Program (EAP). • Employee Referral Bonus Program. • Career development and potential for advancement opportunities. • Performance bonuses. • Employee Recognition Rewards Program. • Benefits package will depend on your position, location, and other eligibility requirements. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.