Uniguest

Design and present technical solutions, perform product demonstrations, and support sales cycles to increase project conversions. | At least 3 years in pre-sales or solutions consulting, bachelor's degree in a technical field, proficiency with web API integrations and major cloud providers. | Position Summary Uniguest is a seeking a Pre-Sales Solutions Engineer to join our growing team. In this role, you will set up Uniguest platforms to meet the business needs of our prospects in collaboration with the design team, technical team, sales teams, etc. Reporting to the VP, Technical Enterprise Solutions, this role will work directly with end-clients and resellers to conceptualize, create, and present solutions to engage with the future vision of assigned projects.  In this remote position, you will have the opportunity to collaborate with diverse stakeholders for strategic projects; interacting with clients, product managers, and developers to envision, model, and provide initial models and UX/UI designs that can be built for evaluations. A successful candidate will demonstrate the ability to articulate and document the technical architecture for clients to show low-level details on how the solution will be deployed, including interfaces to other platforms and applications. Primary Responsibilities  * Identify and document the requirements of the business and the stakeholders on strategic projects to create either a solution map tailored to a clients’ particular needs or products suited to meet the needs, including specific API’s and interfaces. * Work with the Commercial teams, on positioning the product portfolio, technical specification, and SOW to be included in the proposals/agreements.  * Support the sales teams in the sales cycle to increase the conversion rate of projects. * Work with professional services on the integration efforts between Uniguest and the end customer. * Act as the system architect for UX/UI integration efforts with our clients when diagrams are needed. * Respond to RFP / RFI as part of the bid team. * Perform in-depth product demonstrations and communicate Uniguest values and differentiators to potential customers. * Assist with small, ad-hoc UX/UI projects for live clients. * Assist with training and certification of channel partners. * Remain informed about the functional capabilities of the Uniguest product portfolio including the technical architecture. * Understand the hospitality and overall technology industry trends and highlight how Uniguest takes advantage of modern technology and differentiators against the competition. Experience & Skills  * Visual design skills to create graphics/menus to match end-client expectations. * Command of the core concepts of HTTP, authentication-mechanisms, formal data structures. * Experience working with UI/UX implementation in HTML/CSS or other is a plus. * Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills. * Attention to detail, plus analytical and problem-solving capabilities. * Positive, service-oriented approach  Required Qualifications * 3+ years of experience in a Pre-Sales, Sales Engineering, or Solutions Consultant role. * Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). * A background in working with web API integrations. * Prior experience/knowledge of one or more of the big cloud providers (AWS, Azure, GCP). * Willingness to travel as needed.  What We Offer  * Competitive Benefits Package*: Including health, dental, vision, and retirement plans (*dependent on position, location, and eligibility).  * Employee Assistance Program (EAP): Support for personal and professional well-being.  * Career Development: Opportunities for advancement within Uniguest’s growing global organization, especially for exceeding ARR targets.  * Performance Commission Plan: Lucrative incentives tied to ARR and pipeline growth.  * Employee Recognition Rewards Program: Acknowledging outstanding contributions.  * Dynamic Work Environment: Collaborate with a passionate team across sales, presales, delivery, and support, backed by industry leaders like Samsung and Cisco. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our turnkey consumer-facing technology solutions include hardware and Digital Engagement software packages (IPTV, CMS, kiosks), system implementation, and 24/7/365 multi-lingual support for public space kiosks, digital signage, interactive TV, tablets, remote printing, and more. Designed to deliver consistent and safe experiences, Uniguest empowers clients like NCAA stadiums, QSR chains, and corporate enterprises to engage customers effectively.  Uniguest is committed to equal employment opportunity, prohibiting discrimination and harassment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other protected basis. We strive to provide all people equal access to employment based on ability, performance, and qualifications.

Provide professional technical support via phone and remote tools to troubleshoot Windows PCs, networking issues, and proprietary software while collaborating with team members to resolve complex challenges and ensure positive customer experience. | Requires high school diploma and experience troubleshooting Windows hardware, networking, CRM/ticketing systems; preferred associate degree and certifications like CompTIA A+ or Network+. | Join Uniguest as a Remote Technical Support Representative At Uniguest, our Technical Support Representatives are the trusted experts our customers rely on when they need help most. If you enjoy solving technical problems, helping people, and working with a supportive team, we'd love to hear from you. In this fully remote role, you'll provide exceptional technical support to customers across the United States in a 24/7/365 environment. You'll troubleshoot Windows PCs, networking issues, and Uniguest's proprietary software while guiding customers through solutions with patience, professionalism, and confidence. No two days are the same. You'll have the opportunity to solve a variety of technical challenges, develop your troubleshooting skills, and make a meaningful impact by helping customers get back up and running quickly. The ideal candidate enjoys technology, communicates clearly, and thrives in both independent work and collaborative team environments. If you're naturally curious, customer-focused, and motivated by solving problems, you'll fit right in. What You'll Do * Deliver friendly, professional technical support via phone and remote tools * Troubleshoot Windows PCs, networking issues, and Uniguest software * Diagnose technical problems and guide customers to successful resolutions * Collaborate with teammates to resolve complex issues and share knowledge * Create a positive customer experience with every interaction This is a fully remote position based in the United States, offering the opportunity to grow your technical expertise while working with a collaborative team dedicated to delivering outstanding customer support. Schedule: Monday, Tuesday, Wednesday, Thursday and Sunday 6:00AM-2:30PM Central Standard Time. What You'll Bring * Experience troubleshooting Windows PCs, common hardware issues, and printer functionality. * Working knowledge of networking concepts, including routers, switches, IP addressing, wired and wireless connectivity, and network printers. * Strong verbal and written communication skills with the ability to explain technical concepts to users of all experience levels. * Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. * Self-motivated with the ability to work independently while collaborating effectively with a remote team. * A curiosity for technology and a willingness to quickly learn new products, systems, and tools. * Experience using CRM systems (Salesforce preferred), ticketing systems, remote support tools, SharePoint, and Microsoft Office. * Experience with Linux is a plus but not required. * High school diploma or equivalent required. * Associate degree in Information Technology or a related field is a plus. * Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred. * Proficiency supporting Windows operating systems, macOS, Microsoft Office, and Adobe Reader. What We Offer * Competitive employee benefits package* * Medical, Dental and Vision Insurance Plan options. * Pet Insurance Plan.  * 401k Plan with Employer Match. * Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave. * Employee Assistance Program (EAP). * Employee Referral Bonus Program. * Career development and potential for advancement opportunities. * Performance bonuses. * Employee Recognition Rewards Program.  *Benefits package will depend on your position, location and other eligibility requirements. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law. Monday, Tuesday, Wednesday, Thursday and Sunday 6 am - 2:30 PM Central Time